human factors & safety management systems mike o’leary eddie rogan

Human Factors &Safety Management Systems

Mike O’Leary

Eddie Rogan

Accidents,

hardly ever happen without warning!

Led to the setting up of ‘Aviation Safety Reporting System’ (ASRS) by NASA

This collected incident reports from pilots, controllers, mechanics, cabin attendants and many others involved in aviation operations.

4 Elements to a successful Safety Reporting Programme

Trust

Confidentiality

Motivation

Ease of Reporting

TRUST

Is the most important foundation of a successful reporting programme

Without such trust, reports, if any, will be highly selective

Vital to earn the trust of the reporter

CONFIDENTIALITY

Reporters confident that their own identities & colleagues are indemnified against disciplinary procedures

Separate the organisation that receives the incident reports from the authority regulating the reporters from the organisation that employs them

Motivation

Reporters need to see some safety value in their reports

Need to know how their reports will be used

Outcomes (Updates) in a weekly page or monthly newsletter is essential

Ease of Reporting

Collection and returning of questionnaires to a suitable location to protect confidentiality

BA - Crew members file their reports into the Safety Services Office

2 Types of Questionnaires

Air Safety Report (ASR)

Human Factor Questionnaire (HFR)

Confidential Human Factors Reporting System

BASIS

Front Screen of BASIS

The browser lists all the HF events in the selected database along with various fields such as Risk, Date, HF Admin, Status etc.

Browser

Details

This tab gives the various notes associated with the incident.

9 Notes Tab

Questions

Remember:

Your incident is probably not unique. Something like it has almost certainly happened to someone else already.

Your report might prevent the same thing happening again or provide a colleague with a useful solution to a problem.

www.superstructuregroup.com

Human Factors and SMS?

Presentation

By

Eddie Rogan

Aviation Solutions Director

Superstructure Group


What is AQD ?

AQD is the world’s leading aviation Safety and Risk Management software, used by more airlines to support their SMS than any other system

AQD facilitates application of best practice safety management and quality assurance principles to effect a cycle of continuous improvement as defined in the ICAO SMS process

AQD provides a comprehensive set of flexible and easy to use tools to support each phase of the process


What is AQD ?


91 CustomersAirlines, airports, ATCs and aviation authorities including....


91 Customers

We also have an Australian railway customer......................


How AQD Works

AQD enables your organisation to: Gather data from multiple sources Analyse it with ease Track documented fixes Monitor on going operational integrity


Safety Audits Risk Assess

OpsEnvironment Health and

Safety

Human Factors

Security

Integrated safety & risk management

A single view of Safety data


What is AQD ?

One-stop-shop for safety and risk informationOne-stop-shop for safety and risk information

AQDAQD

A single view of information

A single view of information

IncidentsIncidents

DispatchersDispatchers

ReportsReports

Ground crewGround crew

Flight AttendantsFlight Attendants

Airport StaffAirport Staff

PilotsPilotsIOSAIOSA

Internal AuditsInternal Audits MechanicsMechanics

IEPIEP

LOSALOSA

Safety reports, Audits and Risk Assessments

Safety reports, Audits and Risk Assessments

Flight DataFlight Data

Integrated Risk ManagementIntegrated Risk Management

Safety

Quality

Security

Occupational

Environmental

etc

Safety

Quality

Security

Occupational

Environmental

etc

Human FactorsHuman Factors


Jim Reason’s Theory

Occurrence Hazard

ReportAudit

Programme

Latent Condition

s

Finding

Cause

ActionActionAction

Finding

Cause

Action

Cause

Defences

Investigate


Finding

Cause

Action


How AQD Works - Monitor


Functionality Summary

Report Incidents and Occurrences

Manage Investigations

Manage Audits

Identify Causal Factors

Track Actions

Manage Risk

Analyse data

Communicate to management and staff


Our Vision

To be the global leader in enterprise risk management information systems that meets the needs of the converging executive operational arenas and drives behavioral changeBy:

• Expanding an already proven user friendly set of processes

• Leveraging established blue chip industry relationships and experience

• Delivering automated and integrated best practice business risk processes across the enterprise

Benefits• Reduction of risk, costs and disruptions• Organizational insights• Process to drive behavioral change


Realising the Vision

Aviation Safety & Quality Management System

Safety & Risk Management

Enterprise Risk Management

2008-2009

2009 +


Thank You.

human factors & safety management systems mike o’leary eddie rogan

Documents

safety value

safety services office

worlds leading aviation

incident reports

aqd worksaqd

risk management software

aviation authorities

aviation operations