Human Performance TechnologyA Learning Guide for Performance Improvement

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Contents Page

1 Introduction 10 2 Definition and overview of Human Performance Technology 122.1 Holistic view 162.2 Quantifiable inhibitors 162.3 Performance should be achievable 172.4 Systems components 172.5 Foundation of performance 182.6 Alignment of performance 182.7 Structured approach 183 Standards of performance consulting 223.1 Overview of the ten international standards for PI 223.2 Principle standards 233.2.1 Performance standard 1: Focus on outcomes or results 233.2.2 Performance standard 2: Take a systemic view 243.2.3 Performance standard 3: Add value 253.2.4 Performance standard 4: Work in partnerships with clients and professionals 253.3 Process standards 263.3.1 Performance standard 5: Determine need and opportunity analysis 263.3.2 Performance standard 6: Determine cause 313.3.3 Performance standard 7: Design solutions including implementation and evaluation 33 3.3.4 Performance standard 8: Ensure solutions’ conformity and feasibility 353.3.5 Performance standard 9: Implement solutions 363.3.6 Performance standard 10: Evaluate results and impact 37 4 Conclusion 40 5 Self-assessment questions 436 Self-assessment checklist 457 Additional reading 478 References 509 Internet resources/websites you may want to consult 51

Human Performance TechnologyA Learning Guide for Performance Improvement

Section 1 Human Performance Technology concepts and standards

Human Performance TechnologyA Learning Guide for Performance Improvement

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Contents Page

1 Introduction 56 2 Performance and work landscape 572.1 System(s) view 582.2 Systematic approach 613 Process standards applied as Human Performance Technology Methodology 633.1 The methodology explained 633.2 The methodology applied 64 4 Roles and competencies of the Human Performance Technology consultant 68 4.1 The role of the Human Performance Technology consultant 684.2 Ten guidelines for success as a Human Performance Technology consultant 714.3 Mistakes to avoid as a Human Performance Technology consultant 744.4 The competencies and behaviors in the Human Performance Technology consultancy framework 75 5 Application of Human Performance Technology in managing performance 816 Case study 927 Conclusion 958 Self-assessment questions 969 Answers to the case study questions 9810 Self-assessment checklists 9911 Additional reading 10012 References 10313 Internet resources/websites you may want to consult 10414 About the author 107

Section 2 Human Performance Technology landscape, roles and competencies