human resource management in starbucks anamika kumari lathika bothra mitesh sahu navin rakesh...
TRANSCRIPT
Human Resource Management in
Starbucks
Human Resource Management in
StarbucksAnamika Kumari
Lathika BothraMitesh Sahu
NavinRakesh
Santhosh Srinivasan
Anamika KumariLathika Bothra
Mitesh SahuNavin
RakeshSanthosh Srinivasan
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ContentsContents
• Mission Statement
• Background
• Basics Of HR used in Starbucks
• Strategies Adopted
• Challenges and Related Innovations
• Mission Statement
• Background
• Basics Of HR used in Starbucks
• Strategies Adopted
• Challenges and Related Innovations
The Six Commandments (Mission Statement).
The Six Commandments (Mission Statement).
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component in the way we do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
• Provide a great work environment and treat each other with respect and dignity.
• Embrace diversity as an essential component in the way we do business.
• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.
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• Develop enthusiastically satisfied customers all of the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
• Develop enthusiastically satisfied customers all of the time.
• Contribute positively to our communities and our environment.
• Recognize that profitability is essential to our future success.
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Background NoteBackground Note
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HR-BasicsHR-Basics
• To have right people hiring the right people
• Adaptability, dependability and ability to work in a team
• Employees upfront in job postings
• To have right people hiring the right people
• Adaptability, dependability and ability to work in a team
• Employees upfront in job postings
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Star SkillsStar Skills
• Maintain & Enhance Self-Esteem
• Listen & Acknowledge
• Ask for Help
• Maintain & Enhance Self-Esteem
• Listen & Acknowledge
• Ask for Help
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• Training employees to perform job efficiently
• First Impressions
• 2004, Coordinator average pay $35,294
• Manager average pay is $44,790
• Your special blend
• Training employees to perform job efficiently
• First Impressions
• 2004, Coordinator average pay $35,294
• Manager average pay is $44,790
• Your special blend
“Treat people like family & they will be loyal & give their all”
“Treat people like family & they will be loyal & give their all”
• Bean Stock Plan
• Working Solutions
• Warm Regards
• MUG (Moves of Uncommon Greatness)
• BRAVO!!
• Spirit of Starbucks
• Bean Stock Plan
• Working Solutions
• Warm Regards
• MUG (Moves of Uncommon Greatness)
• BRAVO!!
• Spirit of Starbucks
Strategies AdoptedStrategies AdoptedTraining• All classes of employees including part timers• 24 hours of training• Teach about retailing, coffee making skills, and
creating a positive customer experience• Management training 8-12 weeks• Teach about store operations, managing
people, and training people• Discuss outside training programs & seminars
Training• All classes of employees including part timers• 24 hours of training• Teach about retailing, coffee making skills, and
creating a positive customer experience• Management training 8-12 weeks• Teach about store operations, managing
people, and training people• Discuss outside training programs & seminars
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Motivation
• Health Insurance(after 20 hrs, 90 days)
• Employees as partner (20 hrs, 6 Months)
• Flexible work schedule
• Treat people with respect & dignity
• Keep pulse with employee surveys
Motivation
• Health Insurance(after 20 hrs, 90 days)
• Employees as partner (20 hrs, 6 Months)
• Flexible work schedule
• Treat people with respect & dignity
• Keep pulse with employee surveys
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How to tackle the challenges?Using innovative thoughts…How to tackle the challenges?Using innovative thoughts…
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