hummingbird summit km webinar - prism legal consulting - feb 2005

7/29/2019 Hummingbird Summit KM Webinar - Prism Legal Consulting - Feb 2005

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Knowledge Management inTodays Law Firm

Hummingbird Web Seminar[KM Overview Section Only]

February 16, 2005

Ron Friedmann

Prism Legal Consulting, Inc


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Agenda

KM overview Types of KM

Approaches to KM


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KM Overview Definition

Knowledge management is theprocess by which organizationsgenerate value from their

intellectual and knowledge-basedassets

KM seeks to implement processes to

collect, exchange, and deliver know-how to those who can profit fromsuch knowledge

Capture and re-use know-how


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KM Why it Matters

Profitability Improve realization rates

Client retention

Lawyer retention Competitive necessity?

Quality

Of work product Of life

Risk management


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Types of KM

Explicit Documents, e-mail

Precedents

Documented best practices

Tacit

Best practices / know-how

Expertise Relationships


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Finding versus Understanding

Finding a document is one thing,understanding it another

Even if finding is easy, the need to

understand often drives the searcherto talk to the author or an expert

Making documents truly valuable for

re-use may require Categorizing into a taxonomy

Providing context

Adding metadata


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KM and Metadata

Data about data DM profiles

Taxonomies

Context

Document specific

Practice notes

General guidelines

Document comments

Clause/section comments

Convergence with professionaldevelopment


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Taxonomies

Categorizationsystem

Plants, DeweyDecimal

West KeyNumbers

Hierarchical

Exclusive v. non-exclusive

System spanning


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Taxonomies Pros and Cons

Cons Expensive to create

Define taxonomy

Classify documents Hard to maintain conceptually

Hard to maintain technically

Benefits Provides context

Allows browsing by menu rather thansearching: recognition versus recall


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Context and Practice Notes

Context and practice notes Labor intensive

Practice notes need constant updating

Document context is unique todocument (or perhaps matter)

Precedent files Selection requires subject matter

expertise Context enhances value

Managing shelf life is time-consuming


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Processes

Lawyer andstaff

intensive

Mix oflawyer, staff,

and IT

Mix oflawyer, staff,

and IT

Informationtechnologyintensive

Manual Automatic

Manual

Automatic

COLLECT / ORGANIZE

DELIVER


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Process Trade-Offs + Options

Which is worse? Too few documents or

Too many?

Recall v. precision

What are your options?

Filtering and collection manually

performed by staff Vetting processes performed by lawyers

Selection, context, shelf-life management

Filtering and collection performedautomatically by machine


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Technologies to Automate

Full text Expertise mining

Often a variant of full-text

Relationship mining

Taxonomy management

Manual, rules-based, automatic

Inferential Tagging and inferring from time and

billing

Document submissions


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Full-Text - Contours

Types Boolean + proximity

Advanced semantics

Leveraging structure meta-dataextraction (e.g, profiles, XML, HTML)

Scope

One repository Multiple repositories

Spanning servers across offices

Security (e.g., ethical walls)


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Full-Text Results

How to handle large result sets Filter

Cluster

Visualization

Relevance Ranking

Many algorithms

Summary with search term hits


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KM Trend is to Automate

Manual Automatic

Manual

Automatic

COLLECT / ORGANIZE

DELIVER