hyundaicx login job aid v3 - amazon web...

8
Login Guide

Upload: duonganh

Post on 08-Apr-2018

224 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

Login  Guide  

Page 2: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

Launch  Email  Process  • Welcome  email  sent  on  March  2nd:  

⁻  Sender:    The  Medallia  Team  [email protected]  

⁻  Subject:  Hyundai  Medallia  Account  

•  Contains  your  user  ID    (HMA000000000)  and  link  to  set  password.  

•  You  need  your  user  ID  and    password  to  log  on  to  the    Hyundai  CX  PlaHorm  

Page 3: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

•  Step  1  •  Check  your  junk  and/or  spam  email  folder  •  Ensure  that  “[email protected]”  is  added  to  your  safe  senders  list  

•  Step  2  ⁻  Confirm  that  you  are  set  up  properly  in  WebDCS  ⁻  Your  Dealer  Administrator  is  able  to  check  status  and  make  changes  

o Make  sure  that  your  profile  is  updated  in  the  Personnel  Enrollment/W9  secSon  o WebDCS-­‐related  issues  that  may  have  prevented  you  from  receiving  the  welcome  email:  

•  Profile  set  up  incorrectly  •  No  profile  set  up  •  No  email  address  •  Bad  email  address  •  Old  or  inacSve  email  address  •  Not  a  unique  email  address  (e.g.,  [email protected])  

If  You  Did  Not  Receive  the  Welcome  Email  

Page 4: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

•  Step  3  ⁻  Have  your  administrator  pull  your  HMA  ID.  This  is  the  same  ID  used  for  the  new  Hyundai  Learning  Portal.  

•  Step  4  ⁻  A^er  your  informaSon  has  been  updated  in  WebDCS,  wait  up  to  24  hours  for  your  welcome  email.  If  you  do  not  receive  a  welcome  email,  see  next  page….  

If  You  Did  Not  Receive  the  Welcome  Email  

Page 5: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

If  You  Do  Not  Receive  Your  Welcome  Email  Within  24  Hours  

•  Step  5  ⁻  Navigate  to  URL:  hyundai.medallia.com/hyundai  

 

⁻  Click  the  “Reset  your  password”  link  at  the  bodom  of  the    Hyundai  CX  log-­‐in  screen.  

 

⁻  Enter  your  HMA  ID.    

⁻  You  should  receive  an  email  within  1  hour.  Follow  the  link  in  the  email  to  set  your  password.  If  you  did  not  receive  a  password  reset  email,  see  next  page…  

Page 6: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

If  You  Did  Not  Receive  A  Welcome  Email  or  Password  Reset  Email  

•  If  you  have  not  received  any  emails  from  [email protected]  please  do  the  following:  ⁻  Double  check  your  Junk/Spam  folders  and  internet  connecSon.  ⁻  Ensure  that  “[email protected]”  is  added  to  your  safe  senders  list.  ⁻  Verify  with  your  administrator  that  your  email  address  in  WebDCS  is  up  to  date.  

⁻  Verify  with  your  administrator  that  you  have  the  correct  HMA  ID.    

•  For  further  assistance,  contact  your  Hyundai  District  Manager.          

Page 7: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

If  You  Did  Receive  the  Welcome  Email  …  

•  Follow  the  link  to  create  your    password.  ⁻  Passwords  are  case-­‐sensiSve.  

• When  logging  in,  use:  hyundai.medallia.com/hyundai  

⁻  Enter  your  HMA  ID  for  the  username  (HMA  plus  9  digits  for  dealers)  

Page 8: HyundaiCX Login Job Aid v3 - Amazon Web Servicesmedallia.s3.amazonaws.com/Hyundai/HyundaiCX_Login_JobAid.pdfID’used’for’the’new’Hyundai’ Learning’Portal.’ • Step4

Help  for  the  HyundaiCX  PlaNorm  

There  are  a  couple  ways  to  get  help:  

1.  Job  Aid  for  WEB  DCS  

2.  Quick  Reference  Guide  for  HyundaiCX  (Resources  SecSon)  

3.  FAQs  (Resources  SecSon)  

4.  Survey  Overview  (Resources  SecSon)  

5.  User  Guide  for  HyundaiCX  (Resources  SecSon)  

6.  Alert/Mulligan/Business  Rules  DocumentaSon  (Resources  SecSon)  

7.  Login  Guide  for  HyundaiCX  

8.  For  addiSonal  support,  please  reach  out  to  your  district  manager