hyundaicx login job aid v3 - amazon web...
TRANSCRIPT
Login Guide
Launch Email Process • Welcome email sent on March 2nd:
⁻ Sender: The Medallia Team [email protected]
⁻ Subject: Hyundai Medallia Account
• Contains your user ID (HMA000000000) and link to set password.
• You need your user ID and password to log on to the Hyundai CX PlaHorm
• Step 1 • Check your junk and/or spam email folder • Ensure that “[email protected]” is added to your safe senders list
• Step 2 ⁻ Confirm that you are set up properly in WebDCS ⁻ Your Dealer Administrator is able to check status and make changes
o Make sure that your profile is updated in the Personnel Enrollment/W9 secSon o WebDCS-‐related issues that may have prevented you from receiving the welcome email:
• Profile set up incorrectly • No profile set up • No email address • Bad email address • Old or inacSve email address • Not a unique email address (e.g., [email protected])
If You Did Not Receive the Welcome Email
• Step 3 ⁻ Have your administrator pull your HMA ID. This is the same ID used for the new Hyundai Learning Portal.
• Step 4 ⁻ A^er your informaSon has been updated in WebDCS, wait up to 24 hours for your welcome email. If you do not receive a welcome email, see next page….
If You Did Not Receive the Welcome Email
If You Do Not Receive Your Welcome Email Within 24 Hours
• Step 5 ⁻ Navigate to URL: hyundai.medallia.com/hyundai
⁻ Click the “Reset your password” link at the bodom of the Hyundai CX log-‐in screen.
⁻ Enter your HMA ID.
⁻ You should receive an email within 1 hour. Follow the link in the email to set your password. If you did not receive a password reset email, see next page…
If You Did Not Receive A Welcome Email or Password Reset Email
• If you have not received any emails from [email protected] please do the following: ⁻ Double check your Junk/Spam folders and internet connecSon. ⁻ Ensure that “[email protected]” is added to your safe senders list. ⁻ Verify with your administrator that your email address in WebDCS is up to date.
⁻ Verify with your administrator that you have the correct HMA ID.
• For further assistance, contact your Hyundai District Manager.
If You Did Receive the Welcome Email …
• Follow the link to create your password. ⁻ Passwords are case-‐sensiSve.
• When logging in, use: hyundai.medallia.com/hyundai
⁻ Enter your HMA ID for the username (HMA plus 9 digits for dealers)
Help for the HyundaiCX PlaNorm
There are a couple ways to get help:
1. Job Aid for WEB DCS
2. Quick Reference Guide for HyundaiCX (Resources SecSon)
3. FAQs (Resources SecSon)
4. Survey Overview (Resources SecSon)
5. User Guide for HyundaiCX (Resources SecSon)
6. Alert/Mulligan/Business Rules DocumentaSon (Resources SecSon)
7. Login Guide for HyundaiCX
8. For addiSonal support, please reach out to your district manager