div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=i-want-it-now-how-digital-culture-is-changing-expectations-of-customer-servicehtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: I want it now! How digital culture is changing expectations of customer service loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader031vdocumentinreader031viewer202203031753fbaf4c8d7f72c4698b5a49html5thumbnails1jpg width=140 height=200 divdiv