ibm ebi and research | 2007 © 2007 ibm corporation confidentiality/date line: 13pt arial regular,...
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IBM EBI and Research
| 2007 © 2007 IBM Corporation
Sense and Respond Solution (SRS) Business Process Management (BPM)
Monitoring and managing business performance to achieve maximum business value
Noel Luddy, - IBM
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation2
What is Sense and Respond Solution? Sense and Respond Solution is a tool and system that uses
Business Monitor V6 and Research’s Model Driven Business Transformation (MDBT) to provide:
o Creating UML models to generate code for all of the items below
o Monitoring events
o Real-time analysis of the data in the events and referencing other data
o Alerting people and systems when appropriate based on the analysis of the events
o Creating and populating a DB2 performance database to store the results of the analysis
o Creating a dashboard using Alphablox for viewing and drill down into the performance database
o Integration of Analytics and Optimizations services.
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation3
Sense and Respond Solution (SRS) Business Process Management (BPM)
What are the problems that need to be solved?
o Monitor process events, analyze data, provide results and alert when necessary
o Receive data (events) analyze data, provide results, and provide results database for end user
o Receive data and/or monitor events, analyze data, provide results and alert when necessary and provide results database for end user
o In the above – require low cost, fast time to implementation and easy to change solution.
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation4
Sense and Respond Solution (SRS) Business Process Management (BPM)
Benefits of using SRS BPMo SRS BPM builds on IBM WebSphere Process Server (WPS)
and Common Event Infrastructure (CEI) Model driven development that generates Java Code reduces coding by 70%
o Model driven development reduces overall project time by 50%
o Uses shared runtime infrastructure for multiple models which reduces the ongoing operational cost to run each model
o Shared Production Infrastructure currently in TAP environment
• Automated Problem Determination (APD) for CPT• Hub Visibility Portal (HVP) for ISC
o Shared Production Infrastructure on ZLinux to be operational in Oct 2007 with Sales Out Forecasting Channel Collaboration (SOFCC)
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation5
Monitor Manage Optimize
Automated Problem
Determination(APD)
• Sentinel probes• B2B E2E system availability Monitoring
• Breakage point alert
• Problem determination
• Auto system fix invocation
Examples of Sense and Respond Solutions
Supply chain
Visibility(HVP)
• Parts demand• Supply Hubs• Demand Forecast• Inventory level
• Hub overage• Hub underage• Replenishment
• Performance Audit• Inventory optimize• Crit. parts workflow
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation6
Problem and Benefits of B2B E2E Automated Problem Determination (APD) B2B Probes alert when an E2E system is unavailable, but we do not know
which system is unavailable and E2E manual problem determination delays the start of the system fix and is costly
APD Benefits
o Savings of 30 to 60 minutes unavailability of application per incident by alerting the major system support staff sooner
o Achieve the SLA with the Customer
B2B Probe
RossetNet
B2BGateway
Service Hub ECI
Internet
RN
Dist.Sys.
BoulderLexingtonBoulderBoulder
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation7
TEC
B2B E2E Automated Problem Determination (APD) Analysis and Alerting
TxHubEPP Probe
(Boulder)
DSG
SipHub
5. ITS(RN 9Z10)
1. RN NA
2. RN EMEA
3. cXML
5. ITS(RN 9Z8)
1. RN NA
2. RN EMEA
3. cXML E2OpenYellow
Zone
Blue
Zone
Back
end
ECI
SRS
I
2
SRS Alert to TEC
COA
COA
COA – Confirmation on Arrival TEC – Tivoli Event Console
SRS Alerts to WWCC, DSG, B2B
Via Email etc.
wwCCGreenock
TEC
TEC
TEC
Alerts SRS Alert
to TEC
4. Lenovo 4. Lenovo
Shows APD for Phase 1
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation8
Hitachi 40Gb/4200 Min/Max Analysis
40GB 4200 HGST98% serviceability; 20% order variation
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
36 38 40 42 44 46 48 50 52 1 3 5 7 9 11 13
Week (2004/2005)
Vo
lum
e
Actual hub inventory 14DOS (6wks T2 w/ roll)14DOS (2wks T2 w/ roll) m inm ax
Analysis and Focus Items
System x suppliers do not keep 10 DOS.
Generally 10 DOS > Max
Since we rely on outsource hub management, we set the min at the safety stock level to ensure the serviceability level, and use the max to limit the inventory liability risk
Hub inventory levels will fluctuate significantly week-to-week. In particular, actual hub inventory might fall outside of the min-max range but not necessarily violate the desired hub availability target.
*Accurate liability projections will depend on “high-water mark” max liabilities etc. which will require a linkage to LMS.
Dynamic Inventory Optimization allows for real time responsiveness
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation9
Shortage Alert No Alert Yellow Overage Alert Red Overage Alert
DOS Red Min DOS Yellow Max DOS Red Max
Inventory
Shortage Alert No Alert Overage Alert
Inventory Optimizer Min Inventory Optimizer Max
Inventory
Fixed DOS Thresholds
Dynamic Optimum Thresholds
User controlled thresholds
Auto generated (weekly) thresholds
3
6
1
i
iiForecast
DOS
DOSncedMinToleraDOS
10
ReDOS
eaxTolerancDOSYellowM
10DOS
ncedMaxToleraDOS
10
Re
Monitoring Expressions and Rules governing the Hub Visibility Portal
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation10
Hub Visibility Portal Dashboard
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation11
ES
B
MDBT BPM Models (runtime and dashboard)
MDBT/HVP ODS
Monitoring & Mgmt
(MDBT BPM)
Thresholds
Metrics
Metrics
4
5
7
6
Dashboard
(Websphere Portlet Factory/Portal Server)
MetricsWPF ModelsThresholds
End-to-End Model-based Hub Visibility Portal (HVP) Asset for System x
Inventory
Optimizer
Service Call
Service Call
SQW ModelData Stage Model
LI
SAP
Data Integration
(DWE / Data Stage)
Master Data
Normalization
ETL Results
ETL
2
3
1
8
8
HVP Performance
Warehouse
RFID Signal
Event Generator
Sense and Respond Solution (SRS) Business Process Management (BPM) © 2007 IBM Corporation12
HVP Observation Model using MDBT Toolkit