© 2009 IBM Corporation

IBM Overview

George Mattathil 8/22/2011

© 2009 IBM Corporation

IBM isa values-based enterprise of individuals

who create and apply technology tomake the world

work better.

Today, about 400,000 IBMers around the world invent and

integratehardware, softwareandservicesto help

forward-thinking enterprises, institutions and people

everywhere succeed on a smarter planet.

In a Word, IBM Stands for PROGRESS

© 2009 IBM Corporation

Values and Culture

Since its inception, IBM has been a company that

defines itself byfundamental values— not by

products, technologies or leaders.

IBMers from around the world renewed and defined our

core values, which now serve as the foundation

ofIBM’s culture and brand, and the guide for

each IBMer’s work, decisions and relationships.

© 2009 IBM Corporation

Strategy and Business Priorities

Changes in

Information

Technology

Changes

in world

markets

Changes

in client

needs

© 2009 IBM Corporation

Global Markets of Operation

Major Employee Sites

Customer Fulfillment

Manufacturing

Employee Service Centers

IBM Research Centers

IBM Internal Data Centers

IBM operates in more than 170 countries and enjoys an increasingly broad-based distribution of revenue, grouping markets by common growth characteristics, not location.

© 2009 IBM Corporation

Major Businesses

Global

Technology

Services

Global

Business

Services

Systems

and

Technology

Software

S&D

and

Research

Provides outsourced IT

infrastructure services and

business process services

Provides professional

services and application

outsourcing services

Provides advanced

computing, storage and

semiconductor technology

and products

Provides middleware that enables clients to

integrate systems, processes and applications,

as well as computer operating systems

Our Sales and Research, Development

and Intellectual Property organizations

provide a wide spectrum of client support

and additional value

Global

Financing

Provides financing solutions that can be

customized to address specific IT needs,

from competitive rates to flexible payment

plans and loans

© 2009 IBM Corporation

A Leader in Technology

IBM maintains the world’s largest private-sector

research arm.In 2009, for the 17th consecutive year,

IBM was issuedmore U.S. patents(4,914) than

any other company.

In the last seven years IBM has aggressively

complemented an investment of$41 billion in

research and developmentwith more than

100 acquisitionsof hardware, services and

software companies.

© 2009 IBM Corporation

A Leader in Corporate Citizenship

world’s largest corporate volunteer effort

8.1 Mvolunteer hours by127,000+members in78countries

426,624participants

1.2 Mdevices

200countries

Hundreds of IBMers sent to emerging markets to share their

expertise with non-profits, small businesses and NGOs

$35.1 M in charitable contributions from U.S. employees

3.8%of total energy use

conserved in 2007

equivalent of 111,000 metric tons of CO2 emissions

$166.6 M in global corporate contributions of cash, technology and talent

© 2009 IBM Corporation

A Leading Employer

IBM U.S.

National Society of

Black Engineers

Top Employer Award

IBM U.S. Latina Style Magazine

Best Companies Award

IBM Australia

Employer of Choice

for Women Award

IBM India

Best Employer of

People with Disabilities

IBM Canada

Corporate Knights

#1 Corporate Citizen

IBM Mexico

The Great Place

to Work Institute

award

IBM in Africa

African Information and Communications

Technology (ICT) Achievers Awards

IBM UK

Stonewall’s 2008

Workplace Equality Index

#1 gay-friendly

private sector employer

IBM Belgium

CRF International

Top Employer Award

IBM Singapore

Tripartite Committee on

Work-Life Strategy Work-Life

Excellence Award

IBM U.S.

Working Mother Magazine

Top-10 companies for women

© 2009 IBM Corporation

Today, IBM is helping our clients tochange the way the world

literally works– and to make the planet not just smaller and

―flatter,‖ butsmarter. IBM is applying its expertise, global scope

and creativity to build the backbone of 21st century industries and

public institutions.

Leading the Transition to a Smarter Planet

Our world is becoming

INSTRUMENTED Our world is becoming

INTERCONNECTED Virtually all things, processes and ways of workingare becoming

INTELLIGENT

© 2009 IBM Corporation

Facts and Figures

Armonk, NY, USA Headquarters

1911 Founded

$95.76 B 2009 Revenue

$10.01 2009 EPS

$13.4 B 2009 Net Income

399,409 Employees

as Computing-Tabulating-Recording Co.; became IBM in 1924

© 2009 IBM Corporation

Appendix: Additional Resources

Annual Report

http://www.ibm.com/annualreport/

Business Model

http://www.ibm.com/annualreport/2007/higher_value.shtml

Corporate Citizenship

http://www.ibm.com/ibm/ibmgives/

Corporate Responsibility Report

http://www.ibm.com/ibm/responsibility/

Diversity at IBM

http://www-03.ibm.com/employment/us/diverse/

For more information on the subjects presented, please consult the

following resources

Environment and Conservation

http://www.ibm.com/ibm/environment/

Smarter Planet

http://www.ibm.com/smartplanet

Strategy

http://www.ibm.com/investor/strategy/

Technology leadership

http://www.research.ibm.com/

Values

http://www.ibm.com/ibm/values/us/

Working at IBM

http://www-03.ibm.com/employment/

© 2009 IBM Corporation

Trademarks and notes

IBM Corporation 2011

IBM, the IBM logo and ibm.com are registered trademarks, and other company, product

or service names may be trademarks or service marks of International Business

Machines Corporation in the United States, other countries, or both. A current list of IBM

trademarks is available on the Web at “Copyright and trademark information” at

www.ibm.com/legal/copytrade.shtml

Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel,

the Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo,

Celeron, Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and

all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo,

and UNIX are trademarks or service marks of others as described under “Special

attributions” at: http://www.ibm.com/legal/copytrade.shtml#section-special

Other company, product and service names may be trademarks or service marks of

others.

References in this publication to IBM products or services do not imply that IBM intends

to make them available in all countries in which IBM operates.