ibm technology day 2013 ibm cloud bethmann devezeaud salle albertville

© 2013 IBM Corporation© 2013 IBM Corporation

IBM Public Cloud Offering

SCE+, VSR, SCMB

and Managed Infrastructure Services (MIS)

O. Bethmann ([email protected])

E. Devezeaud ([email protected])

11 Juin 2013

© 2013 IBM Corporation© 2013 IBM Corporation2

Cloud Computing Spectrum

Private Public

Hybrid

IT capabilities are provided “as a service,” over an intranet, within the enterprise and behind the firewall

Internal and external service delivery methods are integrated

IT activities / functions are provided “as a service,” over the Internet

Third-partyoperated

Third-party hosted and operated

Enterprise data center


Private cloud Hosted private cloud

Managed private cloud

Enterprise

Shared cloud services

A

Enterprise

B

Public cloud services

A

Users

B

Drivers • IT cost reduction• Improve operational efficiency (processes, risk)• Reduction of complexity• Business Transformation

• OpEx•Price (pay-as-you-go)• Faster time to market• Flexibility and scalability

Barriers • CapEx• Capabilities and skills• Cultural change

• Security, control and compliance • Loss of individuality• Portability / Provider change


Cloud Computing Spectrum

Private Public

Hybrid

IT capabilities are provided “as a service,” over an intranet, within the enterprise and behind the firewall

Internal and external service delivery methods are integrated

IT activities / functions are provided “as a service,” over the Internet



Private cloud Hosted private cloud

Managed private cloud

Enterprise


A

Enterprise

B

Public cloud services

A

Users

B

Standard VSR SCE SmartCloudOfferings SCMB SCE+ Meeting

VSR

SCMB

IndividualOfferings Managed Infrastructure Services

+


Managed Infrastructure Services (MIS)


RunRunRun

Improve (CSI) & ChangeImprove (CSI) & Change

5

MIS - Overview of the Service Elements

IT Service Pyramid

■ visualizes the technical scope of IT Services

■ enables modular combination of single layers

■ customized and appropriate solution for each

client

MIS Service Portfolio

■ comprises all necessary processes for an

efficient operation of the IT Services

■ IT Services in alignment to Information

Technology Infrastructure Library (ITIL) v3

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DatacenterDatacenter

NetworkNetwork

Hardware & Virtualization PlatformHardware & Virtualization Platform

Operating SystemOperating System

Infrastructure Infrastructure

ApplicationsApplications

Business Business

ApplicationsApplications

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t■ MIS core team located in

Switzerland

■ extended MIS team including

additional internal and external

resources in Switzerland

■ dedicated and none-dedicated global

resources (near shoring / off shoring)

ImplementImplementImplementDevelopDevelopDevelopUnderstandUnderstand

IdentifyIdentify

Phases

Take over to Operation

Take over to Operation

Deal SelectionDeal SelectionContact signature

Contact signature

Global Delivery Center Germany

Glo

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Global Delivery Center India

GTS

GTS

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SW

GSW

GC

HC

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local

local

Business

Business

Partners

Partners

local

local

Suppli

Suppli

ersers

MIS MIS

SwitzerlandSwitzerland

Delivery Model


MIS - IT Service Pyramid

6

Base Infrastructure Services

■Datacentero 3 IBM datacenters in Switzerland

o customer located datacenters

■Networko Network services based on Cisco products

o Security services based on Cisco products

■Hardware and Virtualizationo IBM Server, Storage and Backup Hardware

o Virtualization based on VMware or Microsoft technology

■Operating Systemo Microsoft

o Linux

o AIX

Application Services

■Infrastructure applications: o Backup

o Monitoring

o Databases

o Software distribution

o etc.

■Business applications: o Enterprise Resource Planning (ERP)

o Document Management System (DMS)

o Messaging / Collaboration

o etc.


■ Service Level Managemento Service Management

o Customer Satisfaction Management

o Contract Management & Accounting

o Risk Management

■ Event Managemento Monitoring and alerting services

■ Incident & Problem Managemento 7x24 Central Service Desk Services

o Service Management Suite (Tivoli)

o 1st Level Enduser Support (Remote and OnSite)

o 2nd Level Support

o 7x24 Stand-by for emergency duties

■ Change Management

■ IT Operation Managemento Maintenance

o Patch and Update Services

o Regular checks

MIS - Service Portfolio

7


IBM SmartCloud Enterprise+ (SCE+)


IBM SmartCloud Enterprise+ has been designed to support

enterprise-class workloads and includes a full suite of managed services.


Enterprise+

B BA

IBM SmartCloud Enterprise+

Management, support

and deployment

Security

and isolation

Availability and

performance

Technology

platform

Payment and

billing

Dedicated cloud

Enterprise+

• Shared or dedicated managed environments

• Shared management environments

• Standard set of software images (operating system, middleware, databases) offered in fixed sizes and SLA packages

• Cloud-based IT Infrastructure Library (ITIL) processes such as image lifecycle management, asset and license management and configuration management

• Architecture designed to support workloads requiring a highly available infrastructure

• High-speed Tier 1 storage option


Networking Networking Networking

Storage Storage Storage

Servers Servers Servers

Virtualization Virtualization Virtualization

O/S O/S O/S

Middleware Middleware Middleware

Runtime Runtime Runtime

Data Data Data

Applications Applications Applications

Infrastructure

as a Service

Platform

as a Service

Software

as a Service

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Customization; higher costs; slower time to value

Standardization; lower costs; faster time to value

Cloud Service Models


You activate your service through the client portal.

Client

portal

Capacity (server and

storage)

Service category

Softwareimage

Managedservices

Example

A self-service web portal is designed to provide more rapid

access to the IBM SmartCloud Enterprise+ environment.

Capacity Service category Software image Managed services

64-bit IBM System x®virtual machine 8 central processing unit, 16 gigabytes (GB) random access memory (RAM), 384 GB storage

99.5 Silver service-level agreement24-hour service request fulfillment

RHEL Linux 5.4 IBM DB2® Enterprise Edition v9.7.1

Operating system


x86options

32-bit configurations 64-bit configurations

Small Med LargeMax

Config*Small Med Large XL

Max Config

Virtual CPUs 1 2 4 8 1 2 4 8 8

Virtual memory (GB) 1 2 4 4 2 4 8 16 32

Instance storage (GB) 64 128 192 512 64 128 192 384 512

Additional Disks Max 14 up to 512 GB each 7 TB Max 14 up to 512 GB each 7 TB

IBM Power Systems™

options

64-bit configurations

Small Med Large XL Jumbo Max Config

Virtual CPUs 1 2 4 8 16 32

Virtual memory (GB) 2 4 8 16 32 96

Instance storage (GB) 64 128 192 384 512 N/A

Additional Disks Max 8 up to 512 GB each 4 TB

IBM SmartCloud Enterprise+ offers virtual machine capacity

options


Package

Virtual machine(VM) availability

service-levelagreement

Infrastructure services

Bronze 98.5%

• 32-bit and 64-bit IBM System x® – Microsoft Windows and Linux

• 64-bit IBM Power Systems™ – IBM AIX®

• Predefined selectable VM sizes (vCPU1, memory, storage)

• 24-hour service-request fulfillment goal

Silver 99.5%• Bronze services plus VM mobility within a virtual cluster

• 24-hour service-request fulfillment

Gold 99.7%• Silver services plus automated restart on VM failure

• 48-hour total service-request fulfillment goal

Platinum 99.9%• Gold services plus storage replication across different

physical storage devices

• 72-hour total service-request fulfillment goal

1vCPU – virtual central processing unit

Our solution includes the following service quality levels that

help enhance flexibility and increase return on investment.


These software images can be made available for the appropriate operating systems:

• x86 operating system (VMWare):

Red Hat Enterprise Linux 5.4 and 5.6 (32 and 64 bit)

Microsoft Windows Server 2003 R2 Standard and Data Center Editions (32 and 64 bit)

Microsoft Windows Server 2008 R2 Standard and Data Center Editions (64 bit)

Cloud Computing worldwide Client References

GTS Cloud Computing Portal

• IBM Power Systems™ operating system (IBM PowerVM®):

IBM AIX® 6.1

IBM and non-IBM software can be included in the service catalog at your request:

• IBM DB2®

• IBM WebSphere® MQ

• Apache Tomcat

• IBM WebSphere Application Server

• Microsoft Internet Information Server (on Windows OS only)

IBM SmartCloud Enterprise+ provides a standardized set of operating system and software images to help reduce

complexity and cost.


Our solution includes:

• Security-rich building blocks from IBM’s experience with outsourcing:

IBM Service Manager (ISM)

Based on IBM global virtualization

reference architecture

• Out-of-band network for access to management infrastructure

• Regular validation of security parameters and policies

• Strict adherence to IBM corporate patch and vulnerability scanning management practices

• IBM standard processes using global delivery framework efficiencies

• Hosting in a Tier-3 data center

Management

layer security

IBM IES4

certification

IBM internal security

standards

IBM ESA2

certification

Annual SAS701

audits

IBM ASCA3

certification

1Statement on Auditing Standards (SAS70)2Evaluation of shared application (ESA)3Application Systems Control and Auditability (ASCA)4Inter-Enterprise Services (IES)

We have implemented SmartCloud Enterprise+ security

controls that meet today’s industry best practices at the management layer.


These include:

• International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) 27001/2-based information security (ISeC) agreements that support industry and regulatory requirements

• Hardened operating system (OS) images, regularly validated to ISeC controls with optional host-based intrusion detection system (HIDS) and host-based intrusion prevention system (HIPS)

• Middleware configured in a security rich manner, based on ISeC specifications

• Automated validation of ISeC security controls

• Automated processes for Service Activation and Deactivation (SA&D) and patch management

• Standard identity federation methods to support existing enterprise directory

Managed

layer security

ISeC security controls

Automatedpatch

management

IBM ERS1

Secure SA&D

Antivirus(Windows)

1Internet Emergency Response Service (ERS)

Our SmartCloud Enterprise+ environment adopts IBM best-

of-breed security controls to help provide security across the managed layer


Europe

Ehningen, Germany (SCE, SCE+)

Montpellier, France (SCE+)

Winterthur, Switzerland (SCE+), 07/2013

Barcelona, Spain (SCE+), 09/2013

UK (SCE+), planned

Europe

Ehningen, Germany (SCE, SCE+)

Montpellier, France (SCE+)

Winterthur, Switzerland (SCE+), 07/2013

Barcelona, Spain (SCE+), 09/2013

UK (SCE+), planned

North America

Markham, Canada (SCE, SCE+)

Boulder, USA (SCE, SCE+)

Research Triangle Park, USA (SCE, SCE+)

North America

Markham, Canada (SCE, SCE+)

Boulder, USA (SCE, SCE+)

Research Triangle Park, USA (SCE, SCE+)

Latin America

Hortolandia, Brazil (SCE+)

Latin America

Hortolandia, Brazil (SCE+)

Japan

Makuhari, Japan (SCE, SCE+)

Japan

Makuhari, Japan (SCE, SCE+)

Asia Pacific

Singapore (SCE)

Sydney, Australia (SCE+)

Asia Pacific

Singapore (SCE)

Sydney, Australia (SCE+)

India

To be defined (SCE+),

planned

India

To be defined (SCE+),

planned

SmartCloud Global Deployment


IBM SmartCloud Recovery

Virtualized Server Recovery (VSR)


There are many challenges associated with disaster

recovery on a physical infrastructure.

Identical hardware required for recovery

� Costs are doubled, complexity is increased

� Accurate configuration information is critical

Idle hardware

� Standby hardware is needed for faster recovery time objective

� Servers that need repurposing at time of disaster are labor

intensive and time consuming

Slow, complex recovery process

� Different solutions for different availability tiers

� Separate procedures for system and data disks

� Separate procedures for desktop PCs

� Multi-step recovery processes

Configure hardware

Install OS

Configure operating system (OS)

Install backup andrestore agent

Start “Single-step automatic recovery”

Site A Site B


Virtualized Server Recovery – Value Proposition

20

Legacy Fixed Site

IBM Fixed Site

6 hours

Virtualized Server Recovery

Considerable RTO and RTO improvements

(Fixed site, remote access, stored images and replication)

RTO – up to 1 hour

RPO – near zero

10-60 minutes

Hardware & virtualization layer independent

Tape Delivery

(Remote access, reduced setup time, stored OS images)


VSR Solution Overview

Remote Locations

Asynchronous Replication

ReplicationServers

Recovery Servers

A

B

C

D

B

A

C

IBM VSR Data Center Shared Services

Client

D

End Users

Production SiteReplicated Data

Data for Recovery Servers

WAN Connectivity Internet – Leased Line

A DB C

BA

CD

End users

communication flow in case of

disaster

Platforms are started in

case of disaster or test


VSR Portal

Client

IBM SmartCloud VSR Portal

BCRS VSR Storage

IBM Site

BCRS VSR Servers

Login to IBM SmartCloud VSR Portal

Client Servers

InternetInternet


We offer a robust suite of services including architecture, engineering, implementation and maintenance.

Offering features

� The ready-to-go, fully managed cloud service from IBM can have your servers running their operating systems, applications and data in minutes

� Service options to meet your diverse needs: Gold, Silver, Bronze or dedicated point of delivery

� Supports:

– Microsoft Windows 2003, 32 & 64 bit versions

– Microsoft Windows 2008 R2, 32 & 64 bit versions

– Red Hat Enterprise Linux version 4 and 5, 64-bit only, Logical Virtual Manager (LMV) disk layout

– AIX

� Each virtual machine (VM) can use a maximum of 8 virtual processor cores and 32 gigabyte (GB) of virtual random access memory (resources applied to each VM varies in near-real-time)

� “Cross-server consistency” helps enable applications running across multiple servers to have a near-seamless failover to our cloud recovery infrastructure


We provide more flexible virtualized server recovery service options.

Gold

� For mission-critical servers requiring immediate RTO/RPO

� Dedicated virtual servers for failover “in minutes”

� Failover time depends on number of servers, volumes per server

� Server failover completions are “staggered”

� Replication capture:96 snapshots/24 hours

Silver

� Provisioning 1 hour or less to begin failover

� Server failover completions are “staggered”

� Immediate RPO

� Replication capture: 24 snapshots/24 hours

� Cost effectively helps meet recovery needs for servers running “tier 2” applications

� Shared resource model

Bronze

� Provisioning within 6 hours

� Ability to help recover servers and data from tape, disk, NAS, etc., into the BCRS cloud infrastructure

� Migration path from traditional hot site to cloud recovery services

� Shared resource model


IBM SmartCloud Recovery

SmartCloud Managed Backup


IBM SmartCloud Managed Backup helps protect your critical business data with cloud-based, managed solutions.

� Pay-as-you-use pricing model

� No long-term architectural investments

� Scalability and automation to handle growth

� Flexibility to meet changing requirements

� High levels of performance and reliability

� Reduced costs for deploying new services

� Comprehensive reporting capabilitiesCloud Computing:

A style of computing where scalable and elastic IT-enabled capabilities are

provided "as a service" to external customers using Internet technologies*


Our distributed backup services can provide professionally managed data protection for servers, personal computers, and laptops.

This subscription service can back up your information on our platform.

Designed to provide:

� Automatic data protection and nonintrusive, scalable backups

� Support for security with Advanced Encryption Standard (AES-128)

� Flexible retention policies and long-term archiving

� Compliance management

� Faster backups and recovery with no tapes

� Comprehensive platform support

Wide area network (WAN)

Distributed data protection

Customer personal computers and

servers

Smartcloud Managed Backupservice platforms


Our inclusive portal and reporting capabilities are designed to support more effective protection of critical information.

Automated portal and

reporting can provide:

• Web-based,

multilingual reporting

• Provisioning and

support

• Graphical or tabular

reports

• Alert notifications

• Monthly reporting


Our services can include automated backup reporting

and alerting.

� More robust, centralized reporting across

identified worldwide locations, devices,

servers, clients and backup networks

� Used to assess:

– Backup failure risk

– Configuration issues

– Performance issues

– Adherence to enterprise architecture

standards

– Retention and media policy

– IBM Operations ticket tracking

– Representative site sizing

Report Description Frequency

Backup failure email notification

Near-real-time backup failure notification for active client servers

Near-real-time

All server activity

Backup activity report for last 24 hours

Daily

Backup failuresProvides notice of failed backups for last 24 hours

Daily

Backup report card

Three-day snapshot of previous backup activities

Daily

ibm technology day 2013 ibm cloud bethmann devezeaud salle albertville

Technology

asa service

cost reduction

necessary processes

dedicated globalresources

technical scope

market flexibility

appropriate solution

anefficient operation