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ICT & BPO OverviewRepublic of Moldova

GUAMCEFTA

CISEU

ESP

FRA

GBR DEU

ITA

TUR

ROMHUNAUS

CZE

BGR

LTU

LVA

EST

GRC

POL

SWEFIN

NOR

BLR

RUS

KAZ

UZB

UKR

Free Trade Agreements signed - 43.• DCFTA (Deep and Comprehensive Free Trade Area) - 500 million population;• CIS Commonwealth of Independent States (Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan) - 250 million population;• Free Trade Agreement with Turkey - 80 million population; • CEFTA Central European Free Trade Agreement (Moldova, Macedonia, Albania, Serbia, Montenegro, Bosnia and Herzegovina and UNMIK (Kosovo) - 30 million population; • GUAM Organization for Democracy and Economic Development

(Georgia, Ukraine, Azerbaijan, and Moldova) - 60 million population.

880 millionCustomersduty-freemarket

Key facts 2015

Official name: Republic of MoldovaArea: 33,846 km2

Population: 3.55 millionLanguage: The official language is Romanian; Russian is the second most spoken lan-

guage in Moldova.

Many Moldovans also speak English, French, German, Italian, Spanish, Gagauz (similar to Turkish), and other languages. The largest minority groups are Ukrainians, Russians, Gagauz and Bulgarians.

Capital: The capital city is Chisinau with approximately 800 thousand inhabitants. It is also the commercial and cultural center of Moldova.

National curency: The national currency is the Moldovan Leu (MDL), which is freely convertible in any international currency. The official exchange rate at the National Bank of Moldova is 22.4 MDL for one EUR (as for April 2016).

GDP in current prices: 5.827 billion EURGDP per capita (PPP): 4,627 EURInflation rate: 13.6%Corporate tax: 12%; 6%, 0% in Free Economic Zones; 3% in Free PortEmployment rate: 40.3%Full load labor cost: ca. 1.85 EUR/ hour

1

Contents

Top reasons to invest and outsource in Moldova ...............................................................2

Favorable location ....................................................................................................................2

Cost efficient destination ..........................................................................................................2

Human resource availability .....................................................................................................2

Open economy .........................................................................................................................3

ICT sector in Moldova ............................................................................................................4

Telecommunications ................................................................................................................5

Software development .............................................................................................................7

BPO sector in Moldova ..........................................................................................................8

Nearshoring as alternative to offshoring ..................................................................................8

BPO global trends vs. local opportunities ................................................................................8

BPO sub-sectors ......................................................................................................................8

Call centers / contact centers .............................................................................................8

Back Office Operations .......................................................................................................8

Success stories ......................................................................................................................9

We are here to support you .................................................................................................11

2

Favorable geographical location

Time and cultural proximity – Situated within 3 hours distance from all main European hubs.Time compatibility – The standard time zone is UTC/GTM +2 hours which offers great compatibility with all European countries and most of the CIS Countries.Direct flights – to and from Vienna, Munich, Frankfurt, Rome, Milano, Paris, London, Moscow, etc.Visa liberalization regime – No visa is needed for USA, EU and CIS citizens traveling to Moldova.

Cost Efficient Destination

Low operational costs – rent prices for offices, utilites.Lowest labor cost in Europe – Low wages at all levels for skilled and talented specialists.Small Tax load – personal and corporate income taxes, social security contributions.Cost of living – is lowest in the region.Chisinau - cheapest city in Europe.Corporate income tax (CIT) – is as low as 12%, while incentives for the IT sector exempt from most taxes on gross salaries above USD 680.

INCENTIVES IN ICT SECTOR

The law no 77 on IT parks prescribes the establishment of technology parks aimed at IT industry growing, attracting foreign investments in IT sector, training and development of specialists in the IT field, needed to produce services and products competitive for domestic and global markets. The law enters in force starting with 01.01.2017 and provides incentives for the technology park resident companies, and some of them are:

• An unique tax of 7% from the turnover, which is to replace CIT (corporate income tax), PIT (personal income tax), social security and medical insurance taxes, local and real estate taxes.

• State controls over the IT park residents’ activity are performed simultaneously by all bodies, as required by law, every three years.

• The state will provide 5 years guarantee on the activity under preferential regime prescribed by law.

There are eight types of activities that can be practiced in the IT parks. An extremely important aspect is the regime of “virtual” IT parks, which offer the opportunity for residents to work in the offices already operating in Moldova. IT companies will become virtual residents in the IT parks after registration in the Register of residents and undertaking all the obligations stipulated by law.

Top Reasons to Invest and Outsource in Moldova

ChișinăuBucharestVienna / MunichLondon

1h 1h3h 2h 2h/3h

Istanbul / Kiev Moscow

Source: National Bureau of Statistics of each country.

Monthly net wages (EURO), 2015

361€Macedonia

361€Serbia

376€Bulgaria

423€Romania

2183€Germany

176€Moldova

357€Albania

3

Human Resource Availability

Multilingual population – Moldova’s population speaks at least one foreign language beside Romanian: Russian, English, German, French, etc.Strong industrial tradition – and technical education, scientific research. Communication facilities – The country’s internet speeds are among the fastest in Europe and enables easy communications with the rest of the world. The advantage is great not only for accessing remote applications and databases, but also for IP telephony.Work force – 1,500 students graduate Moldovan universities yearly with degrees in computing and related fields. Another 5,000 have math or engineering degrees.

Open economy

Foreign and domestic investors are treated equally under the Moldovan legislation and the legal framework is the same for foreign investments.

Forms of business entities

The following forms of business legal entities (for-profit) may currently be incorporated in Moldova: Limited liability company (SRL/ LLC) Joint-stock company (SA/ JSC) General partnership

Doing Business Moldova 2015

Starting a business, DB Ranking 2015

Macedonia

Moldova

Romania

Bulgaria

Serbia

Ukraine

Poland

Croatia

3

35

38

49

66

76

85

88

Registering property, DB Ranking 2015

Moldova

Poland

Bulgaria

Ukraine

Romania

Serbia

Macedonia

Croatia

22

39

57

59

63

72

74

92

Enforcing contracts, DB Ranking 2015

Moldova

Ukraine

Romania

Poland

Croatia

Bulgaria

Macedonia

Serbia

42

43

51

52

54

75

87

96

Country DB Rank Change2014 2015

Macedonia 31 30 1

Poland 30 32 2

Bulgaria 36 38 2

Romania 50 48 2

Moldova 82 63 19

Croatia 67 65 2

Serbia 77 91 14

Ukraine 112 96 16

Limited partnership Co-operatives

4

The Information and Communications sector in Moldova is primarily in a build out phase, with major investments focused on basic hardware infrastructure, such as server, storage, infrastructure software, and network equipment implementations. In the long term, the IT services sector is expected to be driven primarily by large government projects, such as new e-government initiatives and technology investments in highly competitive sectors (banking and telecommunications, e.g.) and initiatives that support the alignment of IT with business goals.

ICT is one of the most dynamic sectors in the Moldovan economy and represents one of the priority areas for development and expansions for the Moldovan Government. The main reasons to emphasise governmental support on this sector is the significant contribution of ICT to the national GDP, namely 7.3% in 2014, creation of high value working places and improvement of conditions to retain human resources in the country.Source: mtic.gov.md

With double-digit growth rates, ICT is one of the fastest sectors in Moldova reaching 403.8 million USD in 2014 . The ICT services exports 200.3 million USD in the same period. These figures are expected to double in the upcoming years.Source: mtic.gov.md

As well, there is a large amount of well-educated students who graduate from universities and are available to work. Computer Science students represent 6% of the total number of graduates. Every year around 1,500 students graduate Moldovan universities with degrees in computing or a related field, while another 5,000 have math or engineering degrees.Proportionally, Moldova is also very competitive in terms of skilled ICT professionals with 21,000 employees.

ICT sector in Moldova

Information technology industry – Incentives for investors

Employees of IT companies may benefit from personal income tax (PIT) incentives for employment salaries earned from such companies – standard taxation being limited to certain monthly amounts (i.e. two national average forecasted salaries). PIT incentives are applicable only for salary income.

Other types of income that do not refer to salary remuneration (e.g. benefits in kind, material aids, etc) are taxed at the standard rates.

Monthly social security contributions of IT companies are also limited to the income capped at two national average forecasted salaries.

In order to meet the challenges and keep pace with the times, Ministry of Information Technology and Communications of the Republic of Moldova has developed a Digital Moldova 2020 Strategy – a policy document that creates the necessary preconditions defining the direction for the future stable development of information technology and communications, ensuring the realization of benefits offered by Information Society for the comfort and well-being of citizens.

This strategy provides the necessary conditions for the development and wide use of the ICT potential in all areas: public, private, business environment and daily life of citizens.Thus, the implementation of Digital Moldova Strategy by 2020 will transform the Republic of Moldova into a country with a developed information

BulgariaHungaryRomaniaMoldova

Computer Science and Mathematics Graduates(% of total graduates) in 2013

7.00%

6.00%

5.00%

4.00%

3.00%

2.00%

1.00%

0.00%

Source: Eurostat, 2015

5

Source: Biroul Național de Statistică, 2016

ICT contribution to theNational GDP 2015

5.8%

society, in which the use of technology, increased access to modern infrastructure and electronic communications, rich digital content and advanced information services will ensure the competitiveness of the economy, the well-being of citizens and effective government.

Ready to Go — the Moldovan Hat-Trick Moldovan IT professionals have been growing progressively more skilled as both training and opportunities grow within the country. Most of the population speak two, and often three, languages, ensuring the ability to provide services abroad. And the government is providing support by developing incentives for attracting foreign companies Moldova’s IT environment is proving a competitive alternative to “classic” destinations. Second-tier IT companies have been successfully using Chisinau for sourcing operations for fifteen years. It is probably just a matter of time before large global players open centers.

Source: anrceti, 2016. Data as of year 2015.

Source: ICD Study about Moldovas ICT sector

TelecommunicationsTelecoms market is the largest value-adding component of the Moldovan ICT sector. Although at an already advanced development stage, Telecoms remains a constantly growing sector in Moldova, mainly fueled by the growth in mobile telephony, mobile internet and fixed internet – while the fixed telephony sector, the same as in the majority of the developed countries, has seen a downturn trend in the last years.

Key facts:

• International companies, like Orange Group and Teliasonera, are present in the local telecoms market for around 20 years;

• Actively supported by the government and regarded as a prioritized sector for development and investments;

• Renting: According to a ‘Global Property Guide’ study, Moldova is on the 6th place for cheapest rents (60% cheaper than in Ukraine and half of those in Romania);

• 5th in the world for lowest fixed broadband costs.

Number of users of 4G serviceshas grown 4 times

4G territory coverage have grown2.5 times reaching 84%

Penetration rate of fixed line internet connection has reached 45%

Number of users of internet services bothfix lines and mobile has reached

2 million 294 thousand

Sales volumes of mobile internet services have grown with 20.1%

Mobile internet has reachedthe penetration rate of 49.4%

6

TelephonyFixed Telephony Market is dominated by the state owned company Moldtelecom with 90% market share in fixed telephony. Although on a downturn trend, fixed telephony market remains a value-adding component of the telecoms industry in Moldova.

An attractive feature of this particular telephony sector in Moldova is the IP Telephony services. The increasing use of IP networks for communication services including applications such as telephony has become a pivotal issue for the telecommunications industry worldwide. The possibility of transmitting voice over IP-based networks, with all its challenges and associated opportunities, such as voice and data integration, constitutes a milestone in the convergence of the communications sector. This advantage can be actively exploited by investing in Moldova since several companies provide this service, which gives its users the opportunity to connect all the offices of the company in one unique network.

• 1.2 million active customers

• believed to undergo a privatization process in the following years

Mobile Telephony

09.09.2009 - 09:09 Moldova became First Country in the World to introduce HD Voice

The mobile telephony market in Moldova is dominated by two international groups: Orange and Teliasonera. With a total number of 4,373,000 subscriptions and 85.4% active users, Mobile Telephony reached 122.99% penetration level, in 2015.

Orange Group – Orange MoldovaOctober 1998 enters the market under the brand Voxtel. November 2012 first carrier to introduce LTE network 68.56%

market share (April 2015).

MoldcellApril 2000 enters the

Moldovan telephony market. October 2008 first carrier to introduce 3G network 27.90 % market share (April 2015).

UNITE – MoldtelecomMarch 2007 state owned established Moldtelecom

enters the mobile telephony market with its subsidiary UNITE 3.54 % market share (April 2015).

7

InternetFixed Line InternetFTTXDownload Speed

Country Speed Rank

Moldova 41.78Mbps 19

Bulgaria 38.28Mbps 25

Russia 29.88Mbps 37

Slovakia 29.78Mbps 38

Czech Republic 29.59Mbps 39

Moldova has one of the best-wired internet connections in the world, as well as one of the cheapest in terms of price per Mbit. While Moldova is in the World top 20 by download speed and one of the best performing in the region, it is in the World top 3 for Household Promise Index. This index represents a comparison between the promised speed by the providers and the actual speed available to the households.

Country Percent Rank

China 102.85 1

Singapore 101.03 2

Moldova 100.40 3

The market structure by type of connection also comes to prove that wired internet services in Moldova are at an advanced stage of development, since Fiber Optic is the most common type of connection. At the same time, the numbers against the Penetration Level section represent an incentive for Investors interested in internet based businesses. The reason for that is the existence of spare capacity in fixed internet services. An important point to mention is the fact that Penetration Level is calculated according to the number of population and not the household’s number (which is intuitively larger).

Largest providers of fixed internet services:1. Moldtelecom – 61.9 %2. Starnet – 23.1 %

Mobile InternetKey Facts:

• Since 2008, all mobile network operators offer 3G HSDPA Internet access throughout the country;

• LTE was launched in 2012 by Orange Moldova and Moldcell and at the moment it can be accessed in 65 localities throughout the country at 150MBps, Unite has lounnched in 2015;

• Penetration Level 48.5%, which means the market still has a lot of room to grow;

• Orange Moldova, Moldcell and Moldtelecom are the main operators of mobile internet services.

Software DevelopmentAccording to an IDC study in

March 2015, Moldovan based

software developers service

major international brands

which contributes to the country’s emerging strength

as an ICT destination. The report also states that

local developers have an exceptional expertise in core

programming languages and platforms.

Although the software development services market

in Moldova can be described as having many small

companies, which concentrate on specific areas, several

companies managed to emerge on the international level

platform and are servicing now major powerhouses like

Aculocity, Allied Testing, Bina Systems LLC, Cedacri

International, Endava. The reason for that is their ability

to create unique software products.

Fixed internet subscribers by type of acces 2015

Penetration Level

54,1% 7,37%FTTx (Optic fiber)Coaxial Cable

0,44%Other

38,1%xDSL (copper line)

5,9%

7,6%

Source: Ookla.com

Source: anrceti, 2016. Data as of year 2015.

8

Moldovan Association of ICT Companies promotes the development of the ICT sector in the

Republic of Moldova through viable partnerships between the private companies, similar organizations, state institutions, international organizations in order to enhance the competitiveness and development of the sector and company capacities, enlarge the market, atract investments in the country and participate in the decision making and regulatory process on the national and international level.

Business partnersAlthough sophisticated hardware is not produced locally, international companies as well as local companies specialize in hardware maintenance and supply. Moldovan ICT business environment benefits from the presence of international powerhouses, like Hewlett-Packard, Intel, Microsoft, IBM, and local established companies, like Daac System Integrator and MCS.

Shortage of domestic skills in

certain BPO areas in Europe

Competitive labourforce – expanding

by almost20 th. new

graduates/ year

Increased demand for

web-based BPO services

BPO trends Opportunities

Competitive network infrastruc-ture – among the highest internet

speed in the world

Continued focus on cost reduction from international

companies

The lowest operational costs in Europe – the lowest rent and

HR costs

Business Process Outsourcing (BPO) in MoldovaNearshoring as alternative to offshoring – Choose Moldova• Nearshoring limits risks due to proximity,

cultural and language similarities;

• Nearshoring guarantees excellent means of communication, because your staff is working within the same time zone, and security standards are more and more approximated with that of the

EU through availability in required time zone and better security standards;

• The Moldovan Law system is closer to the EU and other European nations systems which is bound to save time and generate efficiency.

Global Trends in BPO can be met by the opportunities Moldova is offering.Outsourcing in Moldova through Contact Centers“As the constant battle for gaining the best professionals at lowest costs currently unravels, more and more IT and BPO companies have turned their attention towards Moldova. This process fueled the tenfold growth of the sector in the last 10 years.”

International companies can decrease costs by choosing to set up contact and document processing centers in Moldova. Moldova’s multilingual workforce is an additional benefit. Companies can ramp-up very fast, and are able to serve EU and CIS markets at the same time.

9

For over 14 years FBS Group has developed and implemented the Information Systems and IT-solu-tions for banks and financial organizations. The company is focusing on development and imple-mentation of innovative IT-solutions, which com-prehensively automate the front-end business-pro-cesses of selling banking products and operational servicing of the bank’s customers.

Simpals is a group of Moldovan companies which provides online services and has one of the larg-est animation studios. According to Logos-Press it is the leading company on the online advertising market in Moldova and the owner of several portals with broad audience, including 999.md – the most visited local website. The area coverage of Simpals’ portals reaches almost 70% of the Moldovan inter-net.

Pentalog is present in 7 countries including Moldova and is a leading company in consultancy and software engineering in the francophone world. The Chisinau based branch offers access to 150 Java developers and 100 .Net the company employs for local businesses and organizations.

Companies like Deeplace, which concentrate on e-government software, have also seen an increase in demand for their services, since the Moldovan Government on its way to meet the European Union standards is already embarked on developing the digital interaction between Moldovan citizens and local Government.

Success stories

Global Phoning Group (GPG) operations facilities are located in Chisinau, Republic of Moldova. Due to its geographical location, cultural proximity to European countries and high level of professional labor market saturation, GPG contact center has great potential to meet the rapidly growing BPO market demand.

Currently GPG Consulting call center numbers more than 250 multilingual employees, covering more than 7 European languages (Romanian, Russian, English, French, Spanish, German, Italian, Portuguese, etc.), and counting.

Companies, such as Endava and Pentalog, have set up centers in Moldova to leverage local expertise and benefit from lower costs of outsourcing. Endava is headquartered in London and has development centers across Eastern Europe, including one in Chisinau, Moldova. Its software developers offer a wide range of solutions in areas like:

• Development of payment portals and back office applications for major payments gateways.

• Delivery of multiple websites and back office service integration for leading insurers.

• Implementation of mobile payments solutions for leading global card processors.

DAAC System Integrator is a leading Moldovan company in the field of ICT, operating as a software solutions developer, technical service center and multi-service system integrator. DAAC System Inte-grator’s portfolio includes over 50 globally renowned vendors, such as: Cisco Systems, Dell, Oracle, Hi-tachi, APC, SAP, 1C, Check Point, Polycom, Win-cor-Nixdorf. Over 170 highly qualified staff regularly trained in Europe and overseas, with professional experience in the corresponding ICT fields are em-ployed at the Company.

10

Qsystems Moldova is a Microsoft gold certified partner. This company provides very complex software for banks and financial institutions globally.

At the other end of the market, in Moldova operates companies with Java developers and .Net experts, which choose to open branches in Moldova to cut costs and increase profit margins.

Noction is a fast-growing company providing network performance automation solutions, enabling enterprises to take full advantage of the maximum network performance for business-critical applications such as e-commerce, VoIP, and media streaming across IP networks.

Noction was founded in 2011 by a team of enthusiasts based in Moldova who found a niche on the SDN market with high unsatisfied demand.

Currently Noction operates offices in North America, Europe, and Asia. Noction’s flagship product, the Intelligent Routing Platform is used by companies of various industries, such as: Enterprises (Thompson Reuters), Media (RUTUBE), Web Aplication Providers (Weebly) , Gaming (Kabam) , Telecom (FPT telecom), Internet Service and Hosting Providers, Data Centers, etc.

AROBS Software is specialized in software development for the automotive, travel, home automation, pharmaceutical or transportations industries. Founded on the local market 5 years ago, the Moldovan branch of AROBS Transilvania Software from Romania, develops technologies which will be found on the next models of the leading car manufacturers, intellectual property and fleet management solutions, project management software etc. With a multinational team and more than 450 employees located in Chisinau, Cluj-Napoca, Bucharest, Iasi, Suceava, Targu Mures and Budapest, the company entered the top of the largest IT employers in Romania.

Tacit Knowledge is the digital commerce con-sultancy that delivers Silicon Valley innovation to retail organizations around the world. Our areas of expertise include: development and integration, stabilization and tuning, continuous deployment. These efforts include network operations, provision-ing, monitoring, software support, test automation, deployment scripting, and the incorporation of ad-vanced technologies.

Red Sky Poland is one of the biggest polish web publishers, operating since 2007. The company now operates e-commerce, web design, hosting and social entertainment websites. As a technology enthusiast Red Sky regularly launches new prod-ucts, which achieve global success and are visit-ed by millions of users monthly. The company also supports promising products already existing on the market., having its own investment fund.

Ritlabs LLC is a software company specializing in the development of secure communication products for corporate and private clients. The company delivers products for every kind of user, such as The Bat!, The Bat! Voyager, BatPost. Currently, Ritlabs SRL focuses on a product line for secure data transfer in public information networks.

Alfa Soft LLC is a software company, which cus-tom business solutions dramatically reduce the time, cost, and complexity associated with building, deploying, and maintaining mission-critical, con-tent-rich, secure Web applications. Since 2005, Alfa Soft has maintained its Microsoft Gold Certified Partner® status based on its competencies in cus-tom development solutions, business process and integration solutions and data management solu-tions.

11

We are here to support youWe will assist you in setting up your operations in Moldova. We support your project management activities from the earliest stages of your expansion strategy. We provide you with the industry information you need. This includes facts about the industrial competences throughout Moldova’s regions, as well as available sourcing and supply companies.

Foreign companies profit from our rich experience in identifying the business locations which best meet their specific investment criteria. We help turn your requirements into concrete investment site proposals; providing consulting services to ensure you make the right location decision. We coordinate site visits, meetings with potential partners, relevant existing investors, universities, colleges, vocational schools and other institutes active in the industry,

as well as meetings with relevant embassies, business associations, government officials and other authorities.

Our team of consultants is at hand to provide you with the relevant background information on Moldova’s tax and legal system, industry regulations, and the domestic labor market. Invest in Moldova experts help you create the appropriate financial package for your investment and put you in contact with suitable financial partners. Our specialists provide you with detailed information about available incentives, support you with the application process, and arrange contacts with local developers.

All of our investor-related services are treated with the utmost confidentiality and are provided free of charge.

STRATEGY

PROJECT MANAGEMENT ASSISTANCE AND PROVIDING INFORMATION

LOCATION CONSULTING / SCOPING MISSION SUPPORT

AFTERCARE / POSTINVESTMENT SUPPORT SERVICES

DECISION & INVESTMENTEVALUATION

Identification of sector-specific investors

General data and statistics for investor feasability study support

Sector-specific details & information of legislation

Relevant site presentation and preselection

Joint project management assistance together with FEZs & IPs administration

Coordination andsupport of negotiationswith localauthorities

Identification of project-specific locations

Identification of sourcing opportunities

Information on suitable locations

Site visitorganization

Arranging meetings with public authorities, relevant private sector representatives

Final site decision support

Identification of and general information on relevant tax, legal and adminis-trative issues

Connecting with relevant recruitment, legal, tax and other consulting companies

Facilitation and communication with public local and central authorities, as well as relevant private sector representatives

Advice on administrative and legal issues

Supporting investors and associations in their efforts to improve the business climate

12

“In my experience, I find the local IT community, including fresh graduates and experienced managers, to be responsive, willing to change and ready to embrace new ideas. They have healthy competitive spirit, which shines through when supported effectively. It is a pleasure for me to work in an environment with lots of dedicated, passionate, ambitious and smart people.”

Kumail JethaGeneral Manager, Endava Moldova Delivery Unit

“We have come to Moldova 8 years ago with the idea to create a team of skillful and enthusiastic people. The outcome is absolutely positive, as today Cedacri International is an important support for the Group which allows it to strengthen its position on the market.”

Francesco PipioCAO, Cedacri

“We chose Moldova as an investment destination first of all for its’ people, the human capital here has endless potential, employees are creative, responsible, well educated and very hardworking. For the incommensurable efforts of the Government to develop the IT sector, offering many legal facilities in order to stimulate the growth of this industry. And last but not least, for the strategic location of the country and reasonable costs: for labor force, for rent, for taxes, etc.”

John StrongCEO, Noction

“When entering new markets, we seek talented people, eager to make a difference in the communities they live in. We have found well-grounded specialists in Moldova with good technical skills, whose passion for innovation comes together with the desire to reshape the world. They are now part of our team, developing solutions for one of the most important companies in the automotive, home automation, intellectual property, travel or pharmaceutical industries. We dream big for Moldova, therefore we will continue the investments here and we will be your business ambassador for other potential investors.”

Voicu OpreanCEO, AROBS

“As the automotive industry moves towards a safer, automated and autonomous driving, our team at AROBS Moldova innovates by developing Embedded Software which will be found on the next models launched by leading car manufacturers. Our clients’ goal is building the vehicles of the future and we joined their efforts by responding to the industry’s increasing complexity with the right technology. In 2015, we extended our team and we will continue our recruitment plan alongside the increasing demand for our capabilities.”

Mihai GorgosCEO, AROBS Moldova

Danube

Sulina Branch

Sf. Gheorghe Branch

Kilia B

ranch

Prut

Prut

Nistru

Nistru

Mohyliv-Podolikyi

Odessa

Izmail

Bolgrad

Galati

Iasi

Braila

Focsani

Buzau

Kilia

SulinaTulcea

Belgorod Dnestrovsk

Dnestrovsky Liman

Razim

lake

Co

nsta

nta

Ista

mb

ul

BLACKSEA

Prut

Edineţ

Briceni

Drochia

Soroca

Florești

ȘoldăneștiBĂLŢI

Fălești

UngheniCălărași

Strășeni

Orhei

Nisporeni

Căușeni

Anenii NoiTiraspol

COMRAT

Vulcănești

Rezina

CHIȘINĂU

Cahul

Criuleni

Ialoveni

Ocniţa

Dondușeni

Rîșcani

GlodeniCostești

Sîngerei

Telenești

Hîncești

Ștefan Vodă

Leova

Cantemir

Basarabeasca

Ceadîr-Lunga

Tvardita

Taraclia

Otaci

Cimișlia

UKRAINE

ROMANIA

LEGEND

Software development

Shoes

Carpet

Garment & Knit wear

Furniture

Seat covers

Textile tapes

Rubber & Plastic injection

Steel casting

Pumps

Construction material

Electronics

BPO

Glass manufacturing

Cardboard manufacturing

Metal processing

Gravel & Stone extraction

Energetics

Wires and harnesses

Ceramic tiles

Alcohol & Bioethanol

Railway

Cannery

Sugar

Water bottling

Food products

Winery

Chocolate

Bakery

Cigarette and Tobacco

Dairy products

Meat processing

Beer

Brandy production

Pharmaceuticals

ACADEMIC CENTERS &INDUSTRIAL COMPETENCES

Moldova State University (USM)

Technical University of Moldova (UTM)

Academy of Economic Studies of Moldova (ASEM)

State University of Medicine and Pharmacy “Nicolae Testemitanu”

State Pedagogical University “Ion Creangă”

State Agrarian University of Moldova

State University of Physical Education and Sports

The Moldovan State Institute of International Relations

The Academy of Public Administration

Free International University of Moldova

University of European Studies of Moldova

Trade Co-operative University of Moldova

International Management Institute “IMI-NOVA”

Tiraspol State University

Universitatea “Univers-Moldova”

Slavonic University of Moldova

Academy of Transport, Information Technology and Communications

University “Perspectiva -INT”

“Alecu Russo” State University of Balti

Nistrean Institute of Economics and Law (Balti)

Iasi University “Alexandru Iona Cuza” extension 

Extension of Trade Co-operative University of Moldova

State University “Bogdan Petriceicu Hasdeu”

Galati University “Dunarea de Jos” extension

Taraclia State University“Grigore Țamblîc”

State University“Taras Shevchenko”

Comrat National University

GUAMCEFTA

CISEU

ESP

FRA

GBR DEU

ITA

TUR

ROMHUNAUS

CZE

BGR

LTU

LVA

EST

GRC

POL

SWEFIN

NOR

BLR

RUS

KAZ

UZB

UKR

The Moldovan Investment and Export Promotion Organization (MIEPO), is the prime source of information and assistance for potential investors.

We provide tailored servic-es for potential investors throughout the investment de-cision process. We also sup-port existing investors in ex-tending their operations.

Our team consists of perma-nent investment attraction staff, sectorial consultants, as well as regional officers. Com-bining our experience, we are able to provide you with infor-mation relevant for your deci-sion making, as well as links to businesses and government.

Craiova

Bursa

Istambul

Ankara

Cairo

Jerusalem

Sarajevo

Pitesti

Timisoara

Oradea

Mlada Boleslav

Kolin Lviv

Kiev

Balti

Chisinau

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ZaporojeEsztergom

Turin

Munchen

Valls

Pamplona

SindelfingenParis

Genk

Amsterdam

Bratislava

GyorGraz

Novo Mesto

Pecs

Katowice

Minsk

Wolfsburg

Leipzig

Bremen

Copenhagen

Poznan

Glewice

Kaluga

Nijnii NovgorodMoscow

Tolyatti

Sankt PetersburgStockholm

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MD

Contact us:MIEPO65 Alexei Mateevici str., Chişinău,Republica Moldova, MD-2009Tel: +373 22 27 36 54Fax: +373 22 22 43 10www.invest.gov.md, invest@gov.md© MIEPO 2016