identity summit uk: accenture's tale of two views: b2c vs. b2e
TRANSCRIPT
Tale of Two Views: B2C & B2EMay 2015
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The New Normal…
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Time to business value• Quick win integrations• Consistent user experience• Licensing• Operations • Continuous improvement
Business Value of IdentityTrends change over time, but seek the same outcomes
Systems integration plan to deployment shrinkage
Business process change required for IAM program success
Mind-shift for both business and IT in terms of consumption and commercials
2010 2015
$3m
$15m
Market Trends
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Gotchas• Governance, program management• Change management, training
3-year relative investment
Punching Above Your WeightShift in level of security sophistication deployable in short timeframe
(1) Single Sign On(2) Advanced Authentication(3) Mobile IntegrationClients across industry are seeking more outputs from the investments being made
2FA for B2C Portals – used to take a year for the first factor; now both are deployed in a matter of weeks
$
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Market Trends
B2E Portals – high demand SSO for Cloud adoption, integration with existing IAM, quickly
catching up on mobile enablement
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Not Burger King™ IdentityAn experience in not necessarily having it your way
Standard IAM services
• Short sprint, quick wins, later integration to rest of enterprise
• OOB and app networks are critical
• Industry differentiation, social & mobile experience integration
• Mobile update model
#1 – API exposure• Single, easy to use• Common set• Developer’s dream
Existing on premise or SaaS integration opportunity (∞)
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B2E B2C
Market Trends
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Drive Identity InsightsSecurity innovation must keep pace with technology innovation to protect and enable the business
Security Results
Business Results
SOC Optimization
Security Insights to Action
Consumer / Citizen Experience
Business Insights
Security Analytics
B2E B2C
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Market Trends
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Successful organizations are able to tie identity to their business strategy, so they can better articulate impact.
Many Boards now identify identity management threats as a top risk to the business
Perceived Risk
Actual Risk
Specific Regulatory Risk
Compliance Risk
Cyber Risk
ImplicitlyAccepted Risk
B2E
• Orphaned accounts• Privileged users• Unmanaged service accounts
• Entitlement creep• Toxic pairs
B2C
• Scammers• Phishing• Bots• Identity theft• Rogue apps• Fraud
Compliance-led security programs miss the challenge of managing cyber risk
A Tangled WebMarket Trends
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Reputational RiskRisk management functions are struggling to meet organizational expectations and fulfil their required role for managing reputational risk. (Source 2013 Global Risk Management Research Study)
“critical” or “important”
“to a great extent”
No mans land
96%
68%
28%
Managing reputation
Reputational risk management remains a top priority for executives. Respondents in the Chartis & Accenture research study (The Evolution of Risk Technology) cite social media as the No. 1 potential source of risks and a key enabler of reputational risk management.
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Market Trends
B2E + B2C ConvergenceCustomer is king, when the customer is the Employee or the Consumer
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Employee Consumer
Primacy of the Customer
Business
Consumer
IT Business
Employee
Market Trends
Thank You!
Rex ThextonManaging Director, AccentureGlobal IAM Practice Lead
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