if you donorlove someone, set them free
TRANSCRIPT
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IF YOUDONORLOVESOMEONE,
SET THEM FREE.
The #Donorlove Rendezvous, Toronto, 11 May 2016
@damianobroin
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“If you remove the English army
tomorrow and hoist the Green Flag over Dublin Castle, unless
you set about the organisation of the Socialist Republic,
your efforts would be in vain.”
- James Connolly
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I never meant to cause you any
sorrowI never meant to
cause you any pain
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@markyphillipsqueerideas.co.uk
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The move to opt-in would cost the charity millions but he hoped
it would eventually build greater levels of
trust
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For too long in fundraising we have taken the absence of “no” to mean “yes”.
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Photo by Quinn Dombrowski (https://www.flickr.com/photos/quinnanya/3737677819) used under Creative Commons
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It’s such a shame our friendship had to end.
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Emails provided (with consent) 91%
Mobiles provided 52%
Mobiles after opt-out 47%
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Ken Burnett picture
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http://www.kenburnett.com/Blog64thedonorschoice.html
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Treating your donors with basic respect...
Is a pretty low bar to clear.
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“National surveys conducted by DonorVoice of donors to 250-plus organisations in the United States, Canada and the United Kingdom show on average that high-commitment donors yield
131% more revenue than low-commitment donors over a three-year period”
Craver, Roger (2014) ‘Retention Fundraising: The new art and science of keeping your donors for life.’ p.64
Highly committed donors are the most valuable
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This is how we measure commitment
Commitment(to(
Organiza.on(Behavior(
We know that commitment drives donor behaviour
COMMITMENTI am a committed <Charity> donor
I feel a sense of loyalty to <Charity>
<Charity> is my favourite charitable organisation
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Commitment(to(
Organiza.on(
Func.onal(Connec.on(
Personal(Connec.on(
Behavior(Experiences(and(Touchpoints((
What are the experiences and touchpoints that drive connection, commitment and behaviour?
So this is what we need to measure
We know “Commitment” drives giving
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High Importance & Low Performance
High Importance & High Performance
Low Importance
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1. Donor perceives your organisation to be effective in trying to achieve its mission.
2. Donor knows what to expect from your organisation with each interaction.
3. Donor receives timely thank yous.
4. Donor receives opportunities to make his or her views known.
5. Donor is given the feeling that he or she is part of an important cause.
6. Donor feels his or her involvement is appreciated
7. Donor receives information showing who is being helped
The 7 Key Drivers of Donor Commitment
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Cultivate Intimacy
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“You” or “Your” is repeated 14 times on Page 1
(and donor’s name appears four times)
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Fill it with passion & emotion
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Honey, I know, I know, I knowtimes are changing... It’s time we all reachout for something new,that means YOU too
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“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget
how you made them feel”
Maya Angelou