igg agenda 11 th january 2012

11th January 2012 Retail Market Design Service

IGG Agenda 11th January 2012

Minutes from Previous IGG Meeting 10:30 – 10:35

Review of Action Items 10:35 – 10:45

CER Update 10:45 – 11:00

Gemserv Update 11:00 – 11:15

MRSO Update 11:15– 11:30

HSP Project Update 11:30 – 11:45

Retail Market Design Service Update 11:45 - 12:15

AOB 12:15 – 12:25

Next Steps 12:25 - 12:30


Minutes

Minutes from IGG meeting

12th December 2011

For approval today.


IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 3

IGG Actions carried forward: 8

Owner 6th April

Suppliers 2

RMDS 1

MRSO 1

ESBN 1

Gemserv 1

CER 2

Total 8

CER Update

Industry Governance Group

11th January 2012

5

Retail Market Assurance Services for the Irish Electricity Market

Niemesh AminIGG 11th January 2012

[email protected]

21 September 2011 6

Assurance Activity Update• Supplier Activity

– One Self-Supplier market entry completed

• Harmonisation– Commencement of engagement with ESBN

– An Initial review intended to formulate an approach to assurance and understand the impact for RoI has started

7

Questions & Discussion

21 September 2011 8

MRSO Update

Gerry Halligan

11 Jan 2012

010 Market Messages 2009/2010/2011

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

2009

2010

2011

2009 4,854 9,537 44,670 88,286 26,175 34,946 37,432 42,035 46,493 53,315 40,855 33,975

2010 35,195 45,059 49,370 41,699 38,873 41,806 40,567 41,710 46,762 45,035 49,176 31,265

2011 35,629 37,899 40,477 28,747 32,688 34,577 36,818 33,783 22,052 20,093 24,687 20,960

J anuary February March April May J une J uly August September October November December

2096

Cumulative:

Jan-Dec 2010 506,517

Jan-Dec 2011 368,410

105L Market Messages 2009/2010/2011

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

2009

2010

2011

2009 6,805 4,924 19,280 50,775 86,071 48,296 33,216 37,764 42,264 50,308 41,640 35,204

2010 29,969 42,601 44,792 40,470 37,163 37,689 40,398 37,114 42,961 43,152 43,611 35,899

2011 28,369 35,542 37,871 31,035 28,918 30,432 36,029 33,333 21,325 19,461 19,815 22,113

J anuary February March April May J une J uly August September October November December

Cumulative:

Jan-Dec 2010 475,819

Jan-Dec 2011 344,243

21 September 2011 11

COS In Progress 10/01/12 – 5,363

• Reviewed Monthly• Suppliers notified of individual

switches outstanding and reason• Switch outstanding for

Energisation or Token Meter Removal will not time-out

• Contact Customer or submit cancellation

• 21 Switches held due to an existing Open Service Order

Sep 11 5

Oct 11 7

Nov 11 23


COS and CoLE

MonthExplicit

CoLEInferred

CoLETotal

CoLE Total 010% Explicit

CoLE% Total

CoLE

Aug-11 4,947 5,228 10,175 33,783 15% 30%

Sep-11 4,214 3,727 7,941 22,052 19% 36%

Oct-11 4,553 3,223 7,776 20,093 23% 39%

Nov-11 5,824 3,087 8,911 24,687 24% 36%

Dec-11 4,508 2,139 6,647 20,960 22% 32%


% Registration Rejections

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

5.0%

January February March April May June July August September October November December

2009

2010

2011


Debt Flagging

Oct-11 Nov-11 Dec-11

Total MPRNs Received 239 485 689

Total Inferred CoLEs Returned to Outgoing Supplier 89 154 96

Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 25 48 19

Valid Debt Flags issued to Gaining supplier 125 283 574

Total Cancelled 87 191 115

Valid Debt Flags as % of total COS 0.6% 1.4% 2.6%


219

245

292

238

264

235

299

206

190

259

214

164

392

260

302

137

207

185

201 197

164

120128

97

0

50

100

150

200

250

300

350

400

450

Jan-10

Feb-10

Mar-10

Apr-10

May-10

Jun-10

Jul-10

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

Disputed ReadsProcessed


Total Withdrawal of 310 reads for All Suppliers

1,176

1,285

1,622

1,2881,378

1,465

1,962

1,8591,881

1,6621,677

924

1,354

1,764

1,587

1,283

1,390

1,292

1,512

1,793

1,181

768 749

520

0

500

1,000

1,500

2,000

2,500

Jan-10

Feb-10

Mar-10

Apr-10

May-10

Jun-10

Jul-10

Aug-10

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

Mar-11

Apr-11

May-11

Jun-11

Jul-11

Aug-11

Sep-11

Oct-11

Nov-11

Dec-11

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%


Objections – Erroneous Transfers

24

8

20 18

66 69

107

84

114

125129

108106

150145

166

235

166

230224

308

259

232

120

153

111

134

96 94104

78

114

79

5767 64

0

50

100

150

200

250

300

350

Jan-0

9

Feb-0

9

Mar-

09

Apr-

09

May-0

9

Jun-0

9

Jul-09

Aug-0

9

Sep-0

9

Oct-

09

Nov-0

9

Dec-0

9

Jan-1

0

Feb-1

0

Mar-

10

Apr-

10

May-1

0

Jun-1

0

Jul-10

Aug-1

0

Sep-1

0

Oct-

10

Nov-1

0

Dec-1

0

Jan-1

1

Feb-1

1

Mar-

11

Apr-

11

May-1

1

Jun-1

1

Jul-11

Aug-1

1

Sep-1

1

Oct-

11

Nov-1

1

Dec-1

1

No

. o

f O

bje

cti

on

s

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

No

. o

f C

oS

Co

mp

leti

on

s

Objections - Erroneous Transfers


Objections

Nov-11 Dec-11

No. of Objections 67 64

Cancellations from Objections 49 40

Objection Emails to MRSO 11 30

Reasons:

Uncontactable by phone 4

Written communication 5 1

COS Confirmed 6 25

Escalation Emails 1 2


ROI HSP Project

IGG 11th January 2012


HSP High Level PlanHSP Project

Jul-1

1A

ug-1

1S

ep-1

1O

ct-1

1N

ov-1

1D

ec-1

1Ja

n-12

Feb-

12M

ar-1

2A

pr-1

2M

ay-1

2Ju

n-12

Jul-1

2A

ug-1

2S

ep-1

2O

ct-1

2N

ov-1

2D

ec-1

2

Design Phase

Build Phase

Test Phase - incl. IPT

Cutover Phase

Post Go Live

Definition & Design Build & UT SystemTest

Design ends 15/02/12

Build ends 13/04/12

Cutover

Cutover 22 & 23/09

Test ends 11/09/12

Post Go-Live ends 22/10/12


ROI HSP - Design ClarificationsTopic Description Clarification

Document

Invalid MPRNs ESBN processing of inbound Market Messages with MPRNs that are

not valid in the RoI Retail Market Central Market Systems NI Codes on ROI inbound messages The approach to handling NI codes inbound to ROI Multiple Customer Service Codes on 010, 013, 016 and 017

MCR1028 Submission of multiple Customer Service Codes on 010, 013, 016 and 017MMs

Boolean variables on inbound and outbound messages

The approach to Boolean Values in Market Messages in RoI

Invalid MPRNs

NI Codes in ROI

Multiple CSSNs

Boolean Variables

Note: these clarifications do not impact on the Core Elements of the HBL (Messages and Definitions & Codes) or the Schema but will require minor documentation changes to some of the Harmonised ROI Market Message Guides. These will be included in HBL V2.3.


RMDS Update

Retail Market Design Update

Aileen O’Connor, RMDS

11th January 2012


WP 20 - Debt Flagging

Issue with Debt Flagging WP where Service Orders raised as part of COS Workflow

Month Re-Energised Token Meter Removed

November

6 1

December

5 0 9 Service Orders completed same day/day after receipt of 010MM 5 Service Orders completed before Debt Flag received 4 Service Orders completed same day as Debt Flag received Solution - Need to delay SO and expedite Debt Flag


‘Fast Track’ Debt Flag Proposal

On receipt of 110MM old Supplier checks where site has been de-energised for non payment or with Token Meter (debt)

If Site identified old Supplier contacts MRSO by phone to advise urgent Debt Flag required for de-energised/TM removal site

Old Supplier also submits MPRN immediately via SFTS MRSO contacts MeterOp to Cancel SO MRSO forwards Debt Flag to Gaining Supplier via SFTS Gaining Supplier either

submits cancellation message immediately or emails MRSO to advise not submitting cancellation

If Gaining Supplier not submitting cancellation MRSO to contact MeterOps to re-release SO

SFTS files to use DEBTFLAG_yyyymmdd_FT


‘Fast Track’ Debt Flag Proposal

Responsibility

On old Supplier to debt flag de-energised/TM sites asap On MRSO to contact MeterOps asap to Cancel SO for re-

energisation/TM removal On gaining Supplier to send cancellation MM or if not cancelling

to advise MRSO by email so that SO can be released and progressed

Note:• This is an Urgent fast-tracked Debt Flag process for sites where

Service Order raised ONLY. If adhered to should reduce the chances of Service Orders being completed prior to cancellation but it is not guaranteed to prevent all occurrences as it is dependent on manual updates with no system changes

As per IGG Action 763, WP 20 v3.0 is presented for approval at this meeting today.


MCR 1105 V1 - Change to MPD36 - Change of Grouped MPRN_No CoS

Market Change Request

Approved as DR at IGG meeting of 12.12.2011. Now presented as MCR with no changes.

At today’s Meeting For approval

MCR 1105


Draft De-Energisation Policy for Essential Plant

Traditional practice of ESBN has been not to de-energise essential plant where Health & Safety issues may arise, e.g. water/sewage pumps, lighting, lifts.

ESBN is willing to de-energise essential plant if Suppliers make residents/Local Authorities aware in advance that the de-energisation of essential plant is imminent.

Supplier also to make account holder/residents aware that any Health & Safety issues which may arise from the de-energisation are their responsibility.

Draft Policy working well for one Supplier since early 2011. Approval sought to implement an agreed procedure based

on this draft policy.Draft

De-Energisation Essential Plant Po


IGG Meeting

AOB


Next Steps

Diary dates for next two IGG meetings:

Wednesday 22nd February 2012 - Belfast Wednesday 4th April 2012 - Dublin

Dates included on Calendar of Events on RMDS website www.rmdservice.com


Next Steps

Diary Dates for next two Conference Calls:

Thursday 2nd February 2012 Thursday 15th March 2012

Dates included on Calendar of Events on RMDS website www.rmdservice.com

Call details are as follows: Number: 01-664 7602 PIN : 77640 Contingency number remains: 01-664 7777 PIN: 80490


Thank You

igg agenda 11 th january 2012

Documents

action list

action itemsupdated

esbnan initial review

advance of meetingactions