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IHI Leadership Alliance Informational Call

September 13, 2017

11:00 AM – 12:00 PM ET

Year 4

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Today’s Hosts4

Jill Duncan, RN, MS, MPH Executive Director, IHI

Don Berwick, MD, MPP, FRCPPresident Emeritus and

Senior Fellow, IHI

Mark Jarrett, MD, MBASenior Vice President &

Chief Quality Officer, Northwell Health

Kim Schwartz Chief Executive Officer, Roanoke Chowan

Community Health Center

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Agenda5

Welcome & Introductions

IHI Leadership AllianceWho we are

How we work

Collective voice

Collaborative community

Questions

Next Steps

Agenda6

Welcome & Introductions

IHI Leadership AllianceWho we are

How we work

Collective voice

Collaborative community

Questions

Next Steps

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IHI Vision: Everyone has the best care

and health possible

IHI Mission: Improve health and health

care worldwide

IHI is a recognized innovator, convener,

and generous leader, a trustworthy

partner, and the first place to turn for

expertise, help, and encouragement for

anyone, anywhere who wants to change

health care profoundly for the better

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The IHI Leadership Alliance is a

dynamic network of health care

executives who share a goal to work

with one another as well as in

partnership with our patients,

workforces, and communities to deliver

on the full promise of the

IHI Triple Aim.

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IHI Staff and Faculty 9

Don Berwick

President Emeritus

Alyssa Saraswat

Senior Project Manager

Christina Gunther-Murphy

Executive Director

Saranya Loehrer

Head of North America

Derek Feeley

President and CEO

Jill Duncan

Executive Director

Molly Lunn

Project Coordinator Mary Pisciotta

Senior Project Manager

Molly Bogan

Director

Anila Hussaini

Director

Mike Briddon

Editorial Director

Year 4 Alliance Members To Date

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Alberta Health ServicesBellin Health CareSouth CarolinaCharleston Area Medical Center Christiana Care Health SystemCHRISTUS Health Cincinnati Children's Hospital Medical Center Coastal MedicalConsulate Health CareDuke University Hospital GBMC HealthCare SystemHackensack Meridian Health HealthPartnersHenry Ford Health SystemKansas Health Care CollaborativeKeck Medicine of USCMemorial Hermann

MemorialCare Health System Missouri Hospital AssociationNorthwell HealthNorthwest Community Healthcare OCHINParkview Health SystemProvidence St. Joseph Health Roanoke Chowan Community Health CenterSamueli Integrative Health Programs SCAN Health Plan South Carolina Hospital AssociationSouthcentral FoundationThe Dartmouth Institute UMass Memorial Health Care University of Arkansas for Medical Sciences Virginia Mason

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Alliance Vision: Care better than

we’ve ever seen, health better than

we’ve ever known, cost we can all

afford…for every person, every time.

Alliance Mission: In partnership with

our workforces, individuals, and

communities, we will deliver on the

full promise of the Triple Aim.

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October 7, 2014

Launch Meeting

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Alliance Membership: We share

generously with one another, confident

that by sharing and learning together,

we can individually and collectively get

better, faster.

Agenda14

Welcome & Introductions

IHI Leadership AllianceWho we are

How we work

Collective voice

Collaborative community

Questions

Next Steps

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Chat

In five words or less…

What keeps you

up at night?

Please chat in your

response now to

“All Participants”

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In-Person Meetings

Fall Meeting

Oct 2017

Boston, MA

CEO Summit

Dec 2017

Orlando, FL

Spring Meeting

May 2018

TBD

Roundtable Series

Collective Voice

Blogs & social media

Publications

“Hot topic” ad-hoc collaboration

Workgroups

Collective testing & innovation work

Connections across IHI networks &

exemplars

Agile structure: Alliance guides

direction

Leadership Alliance Year 4Networking, Collaboration, Innovation, and Collective Voice

Engine of on-the-ground

improvement

Thinking and acting differently – radically shifting mental models –to thrive today and influence change tomorrow

Highlight notable innovations

Curate collective voice

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•6-month collaboration and innovation workgroup

•Share promising approaches to reduce waste and lower costs, with the provocation to “return the money” from health care savings to other public and private purposes

•Demonstrate addressing equity through pragmatic waste strategies

•Developing collective voice efforts

Workgroup 1: Waste

• 6-part networking series

• Elevate successful efforts and identify resources across Alliance network

• Describe equitable opioid prevention, treatment, and strategies.

• Curate a collective voice contribution

Workgroup 2: Opioids

• Monthly networking series

• Aimed at surfacing current leadership challenges including multigenerational leadership, succession planning, resiliency, diversity, gender equity, and more.

• Opportunity to curate a collective voice contribution

Roundtable: Leading Through Complexity

• 6-part expert call series

• Engage with national experts in shared learning and networking on topics to include safety in primary care, emotional harm, CRP programs, safety culture, business case for safety, and workforce safety

Roundtable:Safety 2.0

• Ongoing efforts

• Identify strategies for organizing, advocating, and partnering locally

• Collective voice elevating health policy discourse framed on the Triple Aim

• Ongoing lens for other aspects of Alliance efforts

Workgroup 3:Achieving Health Equity

Alliance Year 4 Fall/Winter ProgrammingNetworking, Collaboration, Innovation, and Collective Voice

In partnership with our workforces, individuals, and communities,

we will deliver on the full promise of the Triple Aim.

Return on Connection

Access leading thinkers within the Alliance membership and prominent provocateurs across the country

Collaborate in a creative learning network, building innovative solutions to help leaders tackle daily tasks, as well as visionary ideas.

Use common frameworks and common measures to move from ideas to action, from aspiring to achieving

Continuously harvest insights that have an influence on priorities and action items that support each organization’s mission and strategic plans

Advance a collective voice to guide the necessary change for health care’s future

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Leadership Alliance Fall Meeting 2017: Boston

Date: October 26-27 in Boston, MA

Sessions will address: What will it take to truly achieve the full promise of the Triple Aim?

The dialogue around this key question will inform and ignite Alliance fall workgroup efforts

Guests including Dr. VivekMurthy, Dr. David Cutler, Dr. Aaron Kesselheim, and Dr. John Whittington. Alliance leaders will also contribute during each program session.

Leadership Alliance Fall Meeting 2016: Boston

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Leadership Alliance Spring Meeting 2017: DC

Past Topical Workgroups22

Breaking the Old Rules to Allow Radical Redesign to Thrive

Every Local Leader Has Engaged, Happy, & Productive Staff

Why Can't Our EHR's Be More Like Our Smartphones?

Having the Conversations That Help Us Live and Die Well

Building a Population Health Roadmap

Addressing the Opioid Crisis

Accelerating User-Centered Design Innovations

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The First 100 Days 2017 Winter Call Series

Andy Slavitt

Cindy Mann

Gov. Mike Leavitt Dr. Patrick Conway

Tim Jost Peter Lee

Don Berwick

Senator Tom Daschle

Agenda24

Welcome & Introductions

IHI Leadership AllianceWho we are

How we work

Collective voice

Collaborative community

Questions

Next Steps

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New Rules for Radical Redesign25

Change the balance of power:

Co-produce health and wellbeing in partnership with patients, families, and communities

Standardize what makes sense:

Standardize what is possible to reduce unnecessary variation and increase the time available for individualized care.

Customize to the individual:

Contextualize care to an individual’s needs, values, and preferences, guided by an understanding of what matters to the person in

addition to “What’s the matter?”

Promote wellbeing:

Focus on outcomes that matter the most to people, appreciating that their health and happiness may not require health care.

Create joy in work:

Cultivate and mobilize the pride and joy of the health care workforce.

Make it easy:

Continually reduce waste and all non-value-added requirements and activities for patients, families, and clinicians.

Move knowledge, not people:

Exploit all helpful capacities of modern digital care and continually substitute better alternatives for visits and institutional stays.

Meet people where they are, literally.

Collaborate and cooperate:

Recognize that the health care system is embedded in a network that extends beyond traditional walls. Eliminate siloes and tear down

self-protective institutional or professional boundaries that impede flow and responsiveness.

Assume abundance:

Use all the assets that can help to optimize the social, economic, and physical environment, especially those brought by patients,

families, and communities.

Return the money:

Return the money from health care savings to other public and private purposes.

Collective Voice in Action 26

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Agenda28

Welcome & Introductions

IHI Leadership AllianceWho we are

How we work

Collective voice

Collaborative community

Questions

Next Steps

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Alliance Members29

Mark Jarrett, MD, MBASenior Vice President &

Chief Quality Officer, Northwell Health

Kim Schwartz Chief Executive Officer, Roanoke Chowan

Community Health Center

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Comments?

Questions?

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IHI’s Commitment

• Individualized support and coaching from executive leaders

• Opportunities for engagement and action on urgent challenges in health and health care

• A platform and structure to speak collectively on issues important to the Alliance

• Access to top experts and thought leaders across the globe

• Frameworks to build capacity for innovation, as well as personal, organizational, and industry leadership

• Facilitation of meaningful connections between Alliance members

• A commitment to pace, energy, urgency, transparency, and collaboration

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Member Responsibilities

• Establish commitments from the highest levels of leadership within the organization that delivering on the full promise of the Triple Aim is of strategic importance

• Designate a senior executive to be the overall organizational sponsor and a leader of the multidisciplinary team

• Willingness to share generously and commit the time and resources required to meaningfully engage in developing, testing, implementing, and measuring care redesign efforts

• Fully committed to moving from talking to doing, from aspiring to achieving

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We are a learning community characterized by generosity, curiosity, and courage.

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Membership

• Program Year: October 1, 2017 – September 31, 2018

• Organizational Membership: Unlimited virtual

engagement, representation at in-person meetings

• Membership Fee:

– $40,000 for hospitals and health systems

– $30,000 for primary care organizations

– $24,000 for safety net/hospital associations/industry

partners

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Next Steps

• Check out the Leadership Alliance website:

www.ihi.org/LeadershipAlliance

• Share today’s slide deck and recording.

You’ll receive an email with both this week.

• Speak with the IHI team.

Email Alyssa at asaraswat@ihi.org to schedule

a time convenient for you.

• Enroll by October 2, 2017

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Leadership Alliance Fall Meeting

Taj Hotel, Boston, Massachusetts

October 26-27, 2017

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Comments?

Questions?

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To become a member or get more information, please contact Senior Project Manager Alyssa Saraswat at

asaraswat@ihi.org or (617) 301-4896

www.ihi.org/LeadershipAlliance

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Free Informational CallTuesday, September 19 from 1:00 – 2:00 PM ET

with IHI President and CEO Derek Feeley and IHI President Emeritus Maureen Bisognano

www.ihi.org/education/Conferences/fall-2017-ihi-change-conference

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Care better than we've ever seen;

health better than we've ever known;

cost we can all afford...

for every person, every time.

IHIAllianceTeam@ihi.org