MULLAHY & ASSOCIATES, LLC

Our Focus

Consulting, Program Design and Customization for Implementation of state of the art case management practice within unique cultures to meet organizational goals of…

Medical practices

VA

Hospitals

Clinics

Managed care organizations

Accountable care organizations

IHS/Native Americans

Other healthcare systems

Our programs

train participants

to meet specific

IHS

Organizational

Goals

IHS

Mission...to raise the physical,

mental, social, and

spiritual health of

American Indians

and Alaska Natives

to the highest level.

MULLAHY & ASSOCIATES

IHS LEADING IMPROVEMENT PRIORITIES

#3 QUALIFICATIONS/CREDENTIALS

RELATING TO LACK/NEEDED SKILLS, ABILITIES,

QUALIFICATIONS TO PERFORM PROPERLY

OUR PROGRAMS TRAIN PARTICIPANTS

TO MEET SPECIFIC IHS

ORGANIZATIONAL GOALS.

Our GoalIPC’s goal is to engage more than 100 IHS, Tribal, and

Urban Indian facilities by 2013. Together, we will:

•improve the quality of care,

•improve access to care, and

•improve the patient’s experience

of care.

BEST IN CLASS PROGRAMS IMPACT THESE IHS GOALS

We provide the“HOW to” to

IPC ProfessionalTeams

M&A SEMINARS

• BEST IN CLASS CASE MANAGEMENT, IHS NATIVE AMERICAN EDITION,

2-1/2 DAYS

• FROM CONCEPT TO REALITY, IHS NATIVE AMERICAN EDITION, 1 DAY

• BEST IN CLASS CASE MANAGEMENT OVERVIEW, 2 HRS

• CCM CERTIFICATION WORKSHOP, 2 DAYS

BEST IN CLASS CASE MANAGEMENT:

WINNER OF PLATINUM AWARD

PRESENTED AT THE NATIONAL PRESS CLUB

BEST IN CLASS CASE MANAGEMENT IHS/NATIVE AMERICAN EDITION

2 DAY PROGRAM

• THE CORNERSTONE OF THE PROGRAMS

• INCLUDES WORKBOOK AND DISCOUNTED FIFTH EDITION OF THE CASE

MANAGER’S HANDBOOK

• FOR CARE MANAGERS, CASE MANAGERS AND NEW STAFF ORIENTATION (RNS

& SWS)

• TESTIMONIALS AGENDA & FOLLOW

BEST IN CLASS CASE MANAGEMENT.

2 OR 2 ½ DAY PROGRAM

TARGET AUDIENCE: PHYSICIANS, NURSES, RN CASE

MANAGERS, RN CARE COORDINATORS, SOCIAL WORKERS &

NEW STAFF ORIENTATION

• THE CORNERSTONE OF THE PROGRAMS

• INCLUDES WORKBOOK AND DISCOUNTED FOURTH EDITION OF THE

CASE MANAGER’S HANDBOOK

• TESTIMONIALS FROM PREVIOUS IHS PROGRAMS FOLLOW

• AGENDA FOLLOWS

SCHEDULE AND COURSE CONTENT - DAY 1

• 7:30 AM REGISTRATION

• 8:00 AM INTRODUCTIONS

• 8:30 AM THE VA PACT

• 9:30 AM BREAK

• 9:45 WHAT & WHY CASE MANAGEMENT, KNOWLEDGE AND SKILLS REQUIRED AND

GOALS OF CM

• CASE MANAGEMENT: THE WORK FORMAT AND PROCESS APPLIED

• 12:00 N LUNCH (ON YOUR OWN)

• 1:00 PM CASE MANAGEMENT: THE WORK FORMAT AND PROCESS APPLIED

• 1:45 PM BREAK

• 2:00 PM EFFECTIVE COMMUNICATION SKILLS AND COMMUNICATIONS SCENARIOS

• 3:15 PM LINES OF INSURANCE

• 3:45PM CASE STUDIES

• 4:30 PM ADJOURNMENT

SCHEDULE AND COURSE CONTENT - DAY 2

• 7:30 AM REGISTRATION

• 8:00 AM COMMUNITY RESOURCES

• 9:00 AM LEGAL, RISK MANAGEMENT, AND LEGISLATIVE ISSUES

• 10:00 AM BREAK

• 10:15 AM ETHICAL ISSUES IN CASE MANAGEMENT & CASE STUDIES

• 11:15 CULTURAL ISSUES

• 12:15 LUNCH (ON YOUR OWN)

• 1:15 PM BEHAVIORAL AND PSYCHOSOCIAL ISSUES

• 2:15 PM POLYPHARMACY & MEDICATION ADHERENCE ISSUES

• 3:15 PM BREAK

• 3:30 PM CASE STUDIES VA

• 4:15 PM

• 4:30 PM ADJOURNMENT

BEST IN CLASS CASE MANAGEMENT

ADDITIONAL 1/2 DAY PROGRAM CONCLUSION

ASSISTS WITH IMPLEMENTATION AT YOUR FACILITY

SCHEDULE AND COURSE CONTENT – DAY 3

• 7:30A REGISTRATION

• 8:00A AM -9:30AM MAKING THE CONTENT YOURS……BEST IN CLASS CASE MANAGEMENT

APPLIED

• PROBLEM SOLVING TO IMPLEMENT THE PROCESSES WITHIN IHS. Q&A

• 9:30 AM INTERACTIVE EXERCISE AND TEAM ACTIVITY COLLABORATION

• 10:30 AM-10:45AM BREAK

• 10:45 AM IHS SUMMARY

• 12:15 AM ADJOURNMENT

Interactive Learning Experiences

IHS: FROM CONCEPT TO REALITY1 DAY PROGRAM

• FOR PHYSICIANS, ADMINISTRATORS AND PHARMACISTS AND NEW STAFF

ORIENTATION

• INTENSIVE PROGRAM

• AGENDA

CARE COORDINATION: FROM CONCEPT TO REALITY 1 DAY PROGRAM

• TARGET AUDIENCE: PHYSICIANS, PHARMACISTS, CLINICAL

SUPPORT STAFF, PSYCHOLOGISTS, DIETITIANS

• INTENSIVE PROGRAM

• AGENDA

THE IHS CARE TEAM: FROM CONCEPT TO REALITY 1 DAY SCHEDULE

AND COURSE CONTENT

7:30 AM REGISTRATION

8:00 AM INTRODUCTIONS

8:30 AM TODAY’S WORLD…EVOLVING MODELS OF CARE, CMS, PATIENT PROTECTION ACT OF 2010….WHAT & WHY IS CASE MANAGEMENT, KNOWLEDGE AND SKILLS REQUIRED AND GOALS OF CM

9:30 AM BREAK

9:45 AM CASE MANAGEMENT: THE STANDARDS OF PRACTICE, WORK FORMAT AND PROCESS APPLIED

11:00 AM CASE MANAGER AND CARE MANAGER FUNCTIONAL STATEMENTS AND COMPETENCIES REQUIRED

11:45 N LUNCH (ON YOUR OWN)

12:45 PM PATIENT STRATIFICATION….WHICH PATIENTS SHOULD BE REFERRED TO A CASE MANAGER, ARE ORDERS REQUIRED? HOW THE TEAM WORKS TOGETHER. CM CASE LOADS, DOCUMENTATION

1:30 PM LEGAL AND ETHICAL ISSUE OVERVIEW FOR A CASE MANAGEMENT PROGRAM

2:30 PM POSITIVE & PRODUCTIVE COMMUNICATIONS BETWEEN CM & PROVIDER, CM & ADMINISTRATION, CM & PATIENTS…THE ONGOING COLLABORATIVE TEAM.

3:00PM BREAK

3:15 PM DEMONSTRATING VALUE….PATIENT OUTCOMES UTILIZING COMMUNITY AND VA RESOURCES….RESOURCES AVAILABLE TO AND THROUGH CASE & CARE MANAGERS

3:45PM CASE STUDIES…PROVIDER, CARE MANAGER & CASE MANAGER WORK TOGETHER AS A TEAM ON EACH OF THESE

4:30 PM SUMMARY Q&A

5:00 PM ADJOURNMENT

BEST IN CLASS CASE MANAGEMENT OVERVIEW

2 HR PROGRAM

• FOR PHYSICIANS, PHARMACISTS AND ADMINISTRATORS

• OVERVIEW OF CONDENSED INTENSIVE PROGRAM

• TO BE OFFERED WITHIN NATIONAL PROGRAMS FOR PHYSICIANS,

PHARMACISTS OR ADMINISTRATORS, SPECIALTY CLINICS

• HELP ANCILLARY PERSONNEL UNDERSTAND PACTS AND RELATE TO THEM

• AGENDA

INDIAN HEALTH SERVICE REGIONAL TRAINING SIOUX CITY, IOWA

MULLAHY & ASSOCIATES

“CCM CERTIFICATION WORKSHOP”

INCLUDES:

• THE CASE MANAGER’S HANDBOOK, FIFTH EDITION

• A WORKBOOK WITH ALL SLIDES PLUS RESOURCES

• A CCM PRACTICE EXAM

• THE E MANAGERS BODY OF KNOWLEDGE( CMBOK)

MULLAHY & ASSOCIATES

CCM CERTIFICATION WORKSHOP

• “EXCELLENT SPEAKERS! PROVIDING EXCELLENT RESOURCES!

CLARIFYING ROLES OF A CASE MANAGER!”

• “THANK YOU SO MUCH. THIS COURSE HELPS ME FEEL MORE CONFIDENT

IN STUDYING/PREPARING FOR CERTIFICATION. MY JOB IN NO WAY

PROVIDED ME WITH EVERYTHING I NEED TO KNOW ON A DAILY BASIS.

THIS COURSE HAS GREATLY ENHANCED MY JOB KNOWLEDGE.”

• “I PASSED THE EXAM! THANK YOU SO MUCH FOR THE CLASS! IT WAS A

LIFESAVER!”

MULLAHY & ASSOCIATES

PLEASE VISIT OUR YOUTUBE VIDEO

FEATURING THE MULLAHY & ASSOCIATES

BEST IN CLASS CASE MANAGEMENT

PROGRAM AT THE FOLLOWING LINK….

HTTP://WWW.YOUTUBE.COM/WATCH?V=BBUIZ

MXNBSY&FEATURE=DIGEST_MON

SUMMARY OF SEMINAR OPTIONS

• 2 DAY BEST IN CLASS CASE MANAGEMENT IN THE IHS CARE

TEAMS

• 1 DAY IHS CARE TEAM CASE MANAGEMENT: FROM CONCEPT

TO REALITY

• 2 HOUR OVERVIEW THE IHS CARE TEAM: FROM CONCEPT TO

REALITY

• CCM CERTIFICATION WORKSHOP

SUMMARY OF ADDITIONAL OPTIONS

• BEST IN CLASS ON DVD

• THE CASE MANAGER’S HANDBOOK HARD COPY OR ELECTRONIC COPY

• THE CASE MANAGER’S HANDBOOK HOME STUDY PROGRAM 80 CES

• KEY POLICY REVIEW AND RECOMMENDATIONS FOR MAXIMIZATION OF

THE IHS IPC

• ONGOING CONSULTING TO VARIOUS IHS AREA UNITS THROUGHOUT

THE CASE MANAGEMENT TRAINING PROCESS

• BENCHMARKING SURVEYS PRIOR TO AND AFTER IMPLEMENTATION

• E-TRAINING NEWSLETTER QUARTERLY TO ALL WHO HAVE HAD THE

TRAINING

MULLAHY & ASSOCIATES

BEST IN CLASS DVD SERIES

MULLAHY & ASSOCIATES“BEST IN CLASS CASE MANAGEMENT”

SEMINAR

ON DVD ( WINNER OF THE

PRESTIGIOUS CASE IN POINT

PLATINUM AWARD)

MULLAHY & ASSOCIATES

THE CASE MANAGER’S

HANDBOOK, FIFTH EDITION

MULLAHY & ASSOCIATESTHE CASE MANAGER’S HANDBOOK, FIFTH EDITION, 2014

INCLUDES WEB-BASED STUDENT STUDY GUIDE

FOR MASTERING THE CONTENT

• AMAZON - KINDLE EDITION (NOT A HARDCOVER

BOOK)

• COURSESMART.COM - DIGITAL EDITION. 180 DAY

RENTAL (NOT A HARDCOVER BOOK)

• GOOGLE PLAY - DIGITAL EDITION (NOT A HARDCOVER BOOK)

• CAFESCRIBE - DIGITAL EDITION (NOT A HARDCOVER BOOK)

• KNO - DIGITAL EDITION FOR RENTAL OR PURCHASE (NOT A

HARDCOVER BOOK)

MULLAHY & ASSOCIATES

THE CASE MANAGER’S

HANDBOOK HOME STUDY

PROGRAM

THE CASE MANAGER’S HANDBOOK, FIFTH EDITION HOME STUDY PROGRAM

• THIS 80 CE EXAM GUIDES THE LEARNER THROUGH THE CASE

MANAGER’S HANDBOOK. 80 CES ARE REQUIRED FOR THE 5 YR

RENEWAL OF CCM CERTIFICATION.

KEY POLICY REVIEWS AND RECOMMENDATIONS

• MS. MULLAHY & MS. BOLING WILL INTERFACE IN A ONE-ON-ONE

WITH THE KEY DECISION MAKERS TO REVIEW EXISTING CASE

MANAGEMENT POLICIES AND PROVIDE ADVICE AND SPECIFIC

RECOMMENDATIONS REGARDING THEIR MODIFICATION TO

FACILITATE “BEST IN CLASS” PRACTICES.

WHAT THE PARTICIPANTS SAY…

Testimonials

IHS Testimonials

• “IN ALL MY 12 YEARS AT IHS, THIS IS THE VERY BEST TRAINING

SESSION I HAVE EVER ATTENDED! THANK YOU FOR AN

EXCELLENT PROFESSIONAL PRESENTATION!...”- YAKAMA

INDIAN HEALTH SERVICE

• “VERY GOOD PRESENTATION – VERY INFORMATIVE… I

FINALLY GOT THE ANSWERS TO MY QUESTIONS RE: CASE

MANAGERS… SPEAKERS RADIATED A TRUE PASSION FOR

PATIENT ADVOCACY WHICH I APPRECIATED…”- BISHOP

CALIFORNIA

IHS Testimonials

• “ALL OF THE TRAINING WAS HELPFUL, I GREAT TRAINING,

EXCELLENT PRESENTERS”.- LAWTON INDIAN HOSPITAL

BUSINESS OFFICE MANAGER

• “ I THINK ALL PUBLIC HEALTH NURSES IN IHS SHOULD

RECEIVE THIS TRAINING ALONG WITH DISCHARGE

PLANNERS, SOCIAL WORKERS, DOCTORS ETC. “- IHS PUBLIC

HEALTH NURSE

• EXCELLENT PRESENTATION. REALLY ENJOYED THIS CLASS.

WOULD LIKE FOR ALL OF OUR CMS TO GET A CHANCE TO

PARTICIPATE IN THE CLASS.

• REALLY GOOD MIX OF INFO AND PRESENTATION OF MATERIAL.

APPRECIATED THE QUICK PACE BUT NEVER FELT RUSHED.

• GREAT SPEAKERS! VERY PERSONABLE, ESPECIALLY WHEN

SHARING THEIR PERSONAL EXPERIENCE. SPEAKERS WERE

VERY PASSIONATE ABOUT WHAT THEY WERE TEACHING.

Testimonials

TESTIMONIAL

• "CATHERINE AND JEANNE WERE EFFECTIVE,

ENGAGING, AND COLLEGIAL. AS A SOCIAL WORKER, I

AM ESPECIALLY APPRECIATIVE OF THE ADVOCACY

FOR ALL OF US IN CASE MANAGEMENT TO WORK AS A

TEAM AND DRAW ON EACH OTHER'S SKILLS AND

STRENGTHS." - MARIA HOOD, LCSW, ACSW, CCM -

WHITE PLAINS, NY

TESTIMONIAL

• PREPARED ME FOR THE CCM EXAM. WONDERFUL! A

TREMENDOUS AMOUNT OF INFORMATION. I DID NOT WANT

THE COURSE TO END. THE PRESENTERS WERE WELL

PREPARED AND KNOWLEDGEABLE.

• THE PRESENTATION EXCEEDED MY EXPECTATIONS. IN FACT,

I WAS INSPIRED TO PURSUE WHAT I LEARNED THESE TWO

DAYS TO BECOME CERTIFIED IN CASE MANAGEMENT.

Testimonial

WEBINARS

SOME MODULES OF THE BEST IN CLASS CASE MANAGEMENT

PROGRAM SPECIFIC TO THE IHS/NATIVE AMERICAN AUDIENCE

CAN BE BROADCAST TO THE ENTIRE IHS NATIONAL AUDIENCE

THROUGH THE NETWORK AT IHS NATIONAL OFFICE

A PARTNERSHIP FOR IMPROVED OUTCOMES

WE LOOK FORWARD TO DISCUSSING

POSSIBLE PROGRAMS WITH YOU …

E-TRAINING NEWSLETTER

• E-TRAINING NEWSLETTER, ISSUED QUARTERLY FOR ONE YEAR FOLLOWING

THE INITIAL TRAINING PROGRAM

• EACH CASE MANAGER WOULD RECEIVE A COPY OF AN E-TRAINING

NEWSLETTER PROVIDING IMPORTANT TIPS AND REMINDERS FOR ACHIEVING

AND MAINTAINING “BEST IN CLASS” PRACTICES.

BENCHMARKING SURVEY

BENCHMARKING SURVEY ISSUED AS APPROPRIATE BEFORE AND

FOLLOWING THE TRAINING PROGRAM AND AS THE PACT IS BEING

IMPLEMENTED.

BENCHMARKING SURVEY

EACH CASE MANAGER WOULD RECEIVE A COPY OF A BENCHMARKING

SURVEY DESIGNED TO MONITOR THEIR ACQUIRED KNOWLEDGE OF “BEST

IN CLASS” CASE MANAGEMENT PRACTICES AND THEIR ABILITY TO ADHERE

TO THESE PRACTICES IN THE FIELD. THE CASE MANAGERS WOULD

COMPLETE THE SURVEY ANONYMOUSLY (TO PROMOTE FULL CANDOR AND

DISCLOSURE) AND RETURN TO MS. MULLAHY VIA FAX OR ONLINE. THE

RESULTS OF THE SURVEY WOULD BE COMPILED AND ANALYZED BY

MULLAHY & ASSOCIATES AND PROVIDED IN A REPORT WITH

RECOMMENDATIONS TO THE APPROPRIATE MANAGEMENT PERSONNEL.

CREATIVE PARTNERSHIP

ONGOING CONSULTING TO THE IHS OR TRIBAL MANAGEMENT TEAM AT

EACH LOCATION

CREATIVE PARTNERSHIP

CATHERINE AND JEANNE WILL BE AVAILABLE ONSITE AND THROUGHOUT

THE IMPLEMENTATION OF THE IHS AREA CARE TEAMS TO ASSIST THE

MANAGEMENT TEAM TO IDENTIFY BARRIERS TO EFFECTIVE

IMPLEMENTATION IN THE VARIOUS LOCATIONS THROUGH OUT IHS.

• WE WILL VISIT EACH SITE AND WORK WITH THE IMPLEMENTATION

TEAMS AND VA MANAGEMENT TEAMS TO PROMOTE MAXIMIZATION

OF THE IPC CARE TEAMS.

READY TO GO

MULLAHY & ASSOCIATES, LLC

HAS BEEN VENDORIZED WHICH WILL SHORTEN

THE USUAL PROCUREMENT PROCESS!

A PARTNERSHIP FOR IMPROVED OUTCOMES

WE LOOK FORWARD TO DISCUSSING POSSIBLE PROGRAMS WITH YOU AS YOU…

• IMPLEMENT THE PACT

• IDENTIFY & MEASURE OUTCOMES FOR CARE COORDINATION AND CASE MANAGEMENT

• PROVE GREAT PATIENT CENTERED OUTCOMES

A PARTNERSHIP THAT WORKS!

Mullahy & Associates, LLC82 Main Street, Suite 300Huntington, NY 11743Phone: 631-673-0406Emails: cmullahy@mullahyassociates.comjeanne.boling@gmail.com

CATHERINE MULLAHY & JEANNE BOLING

CV HIGHLIGHTSCatherine M. Mullahy, RN, BS, CRRN, CCM

National/International Speaker & Consultant on Case Management

Author, The Case Manager’s Handbook, Fifth Edition

Former President, Case Management Society of America

Former Chair, Commission for Case Manager Certification

Former Owner, Options Unlimited

Former Vice President, MatriaHealthcare, now Alere Medical

President, Mullahy & Associates, LLC

Jeanne H. Boling, RN, MSN, CCM

National Speaker/Consultant on Case Management

Former Executive Director, Individual Case Management Association

Former Executive Director Case Management Society of America

Former Vice Chair Commission for Case Management Certification

Former Director, URAC

Owner, LNC Associates, LLC

Vice President, Mullahy & Associates, LLC

MULLAHY & ASSOCIATESINDIAN HEALTH SERVICE

• 2000

• 2001

• 2005

• 2009

• 2010

• 2011

• 2012

• 2013

• DEDICATION TO CONSULTING/CUSTOMIZING THE PROGRAMS

SPECIFICALLY FOR THE INDIAN HEALTH SERVICE AND NATIVE

AMERICANS

MULLAHY & ASSOCIATES …ADDITIONAL CLIENTS2009-2014

• VETERAN’S ADMINISTRATION

2008--2014

• FOR GANNETT CORPORATION, PUBLISHER OF USA TODAY

2012-2014

M&A DESIGNATED EDUCATIONAL PARTNER WITH THE

COMMISSION FOR CASE MANAGER CERTIFICATION FOR THE

EXCLUSIVE

“CCM CERTIFICATION WORKSHOP”