il fe n a m e 983 42 68 0 concerns, complaints, compliments · 2019-05-13 · complaints,...
TRANSCRIPT
COMPLAINTS,COMPLIMENTS
CFN 10736 ABN 42 000 355 948 06/2011
CONTACTS
CONCERNS,ParaQuad NSW 6 Holker Street, Newington NSW 2127
(02) 8741 5600
(02) 8741 5650
1300 66 28 22 (Membership Infoline)
www.paraquad.org.au
Manager Attendant Care (02) 8741 5626
Manager Ferguson Lodge (02) 9646 3711
Transitional Accommodation Coordinator (02) 9749 1255
Manager Northern Region Branch (02) 4969 6388
BrightSky Australia PO Box 6347, Silverwater DC, NSW 1811
1300 88 66 01
1300 88 66 02
www.brightsky.com.au
Add
ress
Send
er’s
nam
e
Post
code
Con
cern
s, C
ompl
aint
s &
Com
plim
ents
Stri
ctly
Con
fiden
tial
Delivery A
ddress:PO
Box 6347SILVER
WATER
NSW
1811
ParaQuad N
SWR
eply Paid 6347SILVER
WATER
NSW
1811
No stam
p requiredif posted in Australia
Note: It is the custom
er’s responsibility to check that the artwork is correct and to provide the printer w
ith authority to proceed with printing. Please check the delivery address
details and the addressee details below the barcode. C
ontact Australia Post if any changes are required.
Note: Failure to conform
to correct addressing and formatting standards w
ill result in the customer being ineligible for the discounted R
eply Paid small letter rate.
Font colour: Black only
Width: 110 m
m X Length: 220 m
mN
ote: All com
ponents must be printed.
Note: The artw
ork cannot be scaled.
65:4
2:01
40
02/9
0/82
fdp.
8290
40Y0
2201
1100
8624
3389
S :e
mane
liF
- stiffness: cross direction of 1.5mN
.- stiffness: m
achine direction of 3 mN
; and,- thickness of 0.08 to 0.18 m
m;
- weight of 65 to 100 gsm
;Sum
mary: Envelope Paper R
equirements:
bottom 20 m
m of the reverse side.
Note: N
o print content can appear in the
- stiffness: cross direction of 14 to 1140 mN
.- stiffness: m
achine direction of 30 to 1140 mN
; and,- thickness of 0.18 to 1.5 m
m;
- weight of 140 to 500 gsm
;Sum
mary: C
ard or Single Sheet Requirem
ents:
Delivery A
ddress:PO
Box 6347SILVER
WATER
NSW
1811
ParaQuad N
SWR
eply Paid 6347SILVER
WATER
NSW
1811
No stam
p requiredif posted in Australia
Note: It is the custom
er’s responsibility to check that the artwork is correct and to provide the printer w
ith authority to proceed with printing. Please check the delivery address
details and the addressee details below the barcode. C
ontact Australia Post if any changes are required.
Note: Failure to conform
to correct addressing and formatting standards w
ill result in the customer being ineligible for the discounted R
eply Paid small letter rate.
Font colour: Black only
Width: 110 m
m X Length: 220 m
mN
ote: All com
ponents must be printed.
Note: The artw
ork cannot be scaled.
65:4
2:01
40
02/9
0/82
fdp.
8290
40Y0
2201
1100
8624
3389
S :e
mane
liF
- stiffness: cross direction of 1.5mN
.- stiffness: m
achine direction of 3 mN
; and,- thickness of 0.08 to 0.18 m
m;
- weight of 65 to 100 gsm
;Sum
mary: Envelope Paper R
equirements:
bottom 20 m
m of the reverse side.
Note: N
o print content can appear in the
- stiffness: cross direction of 14 to 1140 mN
.- stiffness: m
achine direction of 30 to 1140 mN
; and,- thickness of 0.18 to 1.5 m
m;
- weight of 140 to 500 gsm
;Sum
mary: C
ard or Single Sheet Requirem
ents:
Delivery A
ddress:PO
Box 6347SILVER
WATER
NSW
1811
ParaQuad N
SWR
eply Paid 6347SILVER
WATER
NSW
1811
No stam
p requiredif posted in Australia
Note: It is the custom
er’s responsibility to check that the artwork is correct and to provide the printer w
ith authority to proceed with printing. Please check the delivery address
details and the addressee details below the barcode. C
ontact Australia Post if any changes are required.
Note: Failure to conform
to correct addressing and formatting standards w
ill result in the customer being ineligible for the discounted R
eply Paid small letter rate.
Font colour: Black only
Width: 110 m
m X Length: 220 m
mN
ote: All com
ponents must be printed.
Note: The artw
ork cannot be scaled.
65:4
2:01
40
02/9
0/82
fdp.
8290
40Y0
2201
1100
8624
3389
S :e
mane
liF
- stiffness: cross direction of 1.5mN
.- stiffness: m
achine direction of 3 mN
; and,- thickness of 0.08 to 0.18 m
m;
- weight of 65 to 100 gsm
;Sum
mary: Envelope Paper R
equirements:
bottom 20 m
m of the reverse side.
Note: N
o print content can appear in the
- stiffness: cross direction of 14 to 1140 mN
.- stiffness: m
achine direction of 30 to 1140 mN
; and,- thickness of 0.18 to 1.5 m
m;
- weight of 140 to 500 gsm
;Sum
mary: C
ard or Single Sheet Requirem
ents:
As a recipient of ParaQuad’s or BrightSky’s services you have the right to raise your concerns and have them resolved quickly; to your satisfaction and without fear of retribution.
Your complaint will be managed confidentially and in a timely manner.
Feedback provides us with an opportunity to learn and understand how to improve our services.
To Make a Complaint• A verbal complaint can be made directly to a
ParaQuad or BrightSky employee providing them with a step by step account
• If the issue cannot be managed at the time, you may ask to speak with the manager of the service or contact the General Manager - ParaQuad Community Services on (02)8741 5656. All product related complaints may be directed to BrightSky Customer Services on 1300 88 66 01
• A written complaint can be made by completing the form alongside. Tear, fold and post the self addressed envelope
• You can email us directly at [email protected] or [email protected]
• Contact us on ParaQuad website at www.paraquad.org.au or BrightSky website at www.brightsky.com.au
Advocacy and Support by contacting External Agencies If you require support and assistance with your complaint or if you are not satisfied with how your complaint has been handled, you may at any time contact an external agency. They can assist you with advocacy, information, support or make the complaint on your behalf.
We welcome your feedback
EXTERNAL AGENCIES
Health Care Complaints Commission Level 13, 323 Castlereagh Street, Sydney NSW 2000
(02) 9219 7444
1800 043 159 (Toll Free)
(02) 9219 7555 (TTY)
(02) 9281 4585
Complaints Resolution & Referral Service Locked Bag 2705, Strawberry Hills NSW 2012
(02) 9370 3174
1800 880 052 (Toll Free)
1800 301 130 (TTY Toll Free)
(02) 9318 1372
NSW Ombudsman Level 24, 580 George Street, Sydney NSW 2000
(02) 9286 1000
1800 451 524 (Toll Free)
(02) 9264 8050 (TTY)
(02) 9283 2911
Interpreter Service If you prefer a language other than English you
can contact us through the Telephone Interpreter Service (TIS) on 131 450
National Relay Service If you are deaf or have a hearing or speech
impairment you can call us through the National Relay Service (NRS) on 133 677 for TTY/ Voice or 1300 555 727 for Speak & Listen (SSR)
Talk
to
usC
ON
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CO
MPL
AIN
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CO
MPL
IMEN
TD
ate
My
com
men
t is
in r
egar
d to
: Pe
rson
al C
are
Res
iden
tial C
are
Clin
ical
Ser
vice
s
Pr
oduc
ts
Oth
er
L
ocat
ion
Your
nam
e
Add
ress
Emai
lPh
one
(hom
e)
Phon
e (w
ork)
Phon
e (m
obile
)
I und
erst
and
and
agre
e th
at p
erso
nal i
nfor
mat
ion
whi
ch is
pro
vide
d to
Par
aQua
d in
con
nect
ion
with
a c
once
rn, c
ompl
aint
or
com
plim
ent
will
be m
anag
ed c
onfid
entia
lly.
I g
ive
perm
issio
n fo
r m
y co
mm
ents
to
be p
ublis
hed
as t
estim
onia
ls in
ong
oing
Par
aQua
d pu
blic
atio
ns, m
arke
ting,
com
mun
icat
ions
and
adv
ertis
ing.
Sign
atur
e
The
bes
t w
ay t
o co
ntac
t m
e is
via
:M
y pr
efer
red
lang
uage
(if
othe
r th
an E
nglis
h) is
:
Dat
e
(mor
e sp
ace
avai
labl
e on
rev
erse
sid
e)
Not
e: If
you
are
mak
ing
a co
mpl
aint
, ple
ase
incl
ude
info
rmat
ion
abou
t:•
wha
t ha
ppen
ed•
whe
n it
happ
ened
• w
ho w
as in
volv
ed•
wha
t yo
u w
ould
like
to
happ
en in
res
pons
e to
you
r co
mpl
aint
. Ple
ase
atta
ch e
xtra
pag
es if
nec
essa
ry.
Com
plet
e fo
rm. D
etac
h. M
oist
en a
nd fo
ld t
o m
ake
enve
lope
.