compliments & complaints. good food verses bad food
TRANSCRIPT
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Compliments & Complaints
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Good food verses bad food
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Feeling, flavor and taste
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Taste 味道• sour• sweet• bitter• spicy, hot• salty• tangy• stale
• hot, cold• tough, hard• chewy• fine, smooth• soft, tender• crispy• crunchy• rich• creamy• greasy• juicy, moist
Mouth Feel 口感
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Flavor 風味• Our milkshakes have 6 different flavors. – strawberry, banana, mango, – vanilla, chocolate, coffee
• Flavor = taste + smell
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It’s a very
light filling sour sweet bitter spicy (hot) salty
delicioustastytastelessmouthwatering
dish.
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This meal is
delicious enjoyableterrificwonderfuldelightfullovelypleasantflavo(u)rfulappetizing awfulterriblerevolting
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This food tastes
This salad is
badfunnystrange
oldnot freshlimp
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The steak/meat is undercookedovercookedunderdoneoverdonerawrarebloodytoo toughharddrychewy rancid
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These eggs are rawrunny
too softtoo hard
underdoneoverdone
not fresh
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This toast is too darktoo lightburnt
stale
soggydamp
moldy
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This soup is not hot (enough)lukewarmwatery
tastelessflavorlessbland
too oilygreasy
spoiled
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This tea/coffee is coldtoo weak too strong too bitterflatmildoffawfulterriblelousy
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Personal feelings
I amI feel
tiredthirsty hungry sleepywell (good)
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I can smell taste
the food (dish)
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Common tableware’s problems• napkin, paper towel,
tissue paper
• knife, fork, spoon
• bowl, plate, saucer
• glass, cup, mug
• ash tray, tray
• stained• dirty• chipped• broken• cracked• bent• blunt• missing
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napkin paper towel
tissue paper toilet paper
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knife, fork, spoon
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bowl, plate, saucer
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glass, cup, mug
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ash tray tray
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Complaints 顧客抱怨• This napkin has stains. 這餐巾 ( 口布 ) 有汙點
• This napkin is dirty (not clean). 這餐巾 ( 口布 ) 是髒的
• The knife (fork, spoon) is bent (blunt). 這刀子 ( 叉 , 匙 ) 是彎曲的 ( 鈍的 )
• This plate (bowl) is chipped (broken). 這盤子 ( 碗 ) 有缺角 ( 是破的 )
• This cup (glass) is cracked. 這杯子 ( 玻璃杯 ) 有裂縫
• Arranged table is close to the toilet. 桌子太靠近廁所
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• The service is slow. 服務很慢• I have been waiting for a long time.• The soup is cold. 湯是冷的• There are insects (cockroach/fly) in my food. 食物有
蟲• There is a hair in my soup.• The room temperature is too warm (too cold). 室內溫度太溫暖 ( 太冷 )• Food is not fully cooked. 食物沒煮熟• Impolite waiter. 不禮貌的服務生• Filthy tablecloth. 桌布髒• Loud music. 音樂太吵
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• I am not happy with my • I think there is something wrong with the
steak.pork.salad.dessert.coffee.tea.
• There is a missing .• I have no .
spoonforkknifecupglassplatebowl
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ask for a new one
CanCouldMay
get havechange
another one?我能換另一個嗎?
A new one?我能有個新的嗎?
me a new one? 能給我個新的嗎?
Iwe
Could youCan you
givegetbring
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Waiter/waitress answers…
• (How) can I help?• Is there anything wrong?• What’s the problem, sir?
• I am (terribly/really/very) sorry (about that).• My apologies. Sir/Ma’am.• Please accept my apologies.• I apologize for the mistake (this trouble/the
delay/ the inconvenience/ the mix up).
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• I’ll change/replace it for you.• I’ll get/bring you one immediately (right away/at
once/straight away).• I’ll get/bring you another one (a clean one/a hot
one/ some more).
• Would you like to change it for something else?• We’d like to offer you complimentary drinks.• We would like to give you a discount on your
meals.