im cloud workshop denver 2
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110801_1Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Cloud Workshop
Professional Services ♦ Training Services ♦ Managed Services ♦ Cloud Services
David StephensServices Development ManagerWestern Region US
110801_2Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Agenda
9:00 – 10:00 Opening Session
10: 00 – 11:00 Keynote: Revolutionizing the Channel through cloud services
11:00 – 11:15 Break
11:15 – 12:00 Keynote: Cloud Storage: Backup, Disaster Recovery and Archiving
12:00 – 1:00 Lunch / Networking / Vendor Tables
1:00 – 1:50 Breakout #1
2:00 – 2:50 Breakout #2
3:00 – 3:50 Breakout #3
4:00 – 6:00 Closing / Networking / Happy Hour
110801_3Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Logistics
• Please silence all mobile devices
• WiFi: DMCCGuest / Member$h1p
• Lunch: Jason’s Deli box lunch (please let us know if you have special requests)
• Please stay for Networking and Happy Hour
• Please ask questions!
110801_4Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Breakout Sessions
Breakout Session #1
SherWeb – Cloud-based Microsoft Applications (upstairs)
Ipanema – Cloud-based network monitoring and optimization (downstairs)
Breakout Session #2
Ingram Micro Print Services – Printer Management (upstairs)
McAfee– Cloud security and Message Archiving (downstairs)
Breakout Session #3
dinCloud – Cloud servers and virtualization (upstairs)
Intel– Hardware / apps as a service (downstairs)
110801_5Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
110801_6Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Services Division Overview
Professional Services ♦ Training Services ♦ Managed Services ♦ Cloud Services
110801_7Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
• 2011 annual revenues: $36.3 billion
• Approx. 15,000 associates worldwide
• Customers in more than 150 countries
• Only global broad-based distributor in Asia
• 114 distribution centers worldwide
• Local sales offices and/or representatives in 34 countries
• No. 81 on 2012 Fortune 500 list
• Committed to corporate and environmental citizenship
30+ years experience in IT distribution
The world's largest provider of technology products and services
110801_8Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Cloud Marketplace
The Ingram Micro Cloud Commitment
Infrastructure Education and Resources
Cloud Solutions
110801_9Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Client owns hardware & software
Dedicated infrastructure designed for peak volume
Fixed cost
CAPEX-intensive
Client owns risks
Client or Provider owns hardware & software
Dedicated infrastructure designed for peak volume
Predictable monthly recurring fee
Move CAPEX to OPEX
Client & Provider share risks
Provider owns hardware & software
Shared infrastructure (multi-tenant) provisioned based on usage
Utility-based pricing
OPEX-intensive
Provider owns risks
IT Delivered in Different Ways
On Premise Managed Services Cloud Services
110801_10Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
The Value of Cloud Computing
Agility Instant access to the
computing power and scale that you
need
UtilityYou pay for
what you consume
It’s accessible anywhere …for anyone …at anytimeUbiquity
110801_11Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Cloud Business Model
Cloud Service Brokers
Vendors Brokers End User
SMB
BPaaS
Clou
d C
ompu
ting SaaS
PaaS
IaaS
Aggregation
IaaS
BPaaS
Source: Gartner The role of CSB in the Cloud Services Value Chain
Consultants
Customization
Integration
110801_12Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Establish a cloud community
Offer a comprehensive portfolio of cloud services
The Leading Cloud Aggregator For The Channel
Provide cloud business services
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
training, enablement, best practices, sales support
solutions for every business need – over 100!
vendor due diligence & contracting , procurement, provisioning, service management, invoicing
www.IngramMicroCloud.com
110801_13Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Cloud Management Services
Device Management
Ipanema AppsWork
Ingram Micro Managed Print Services
Kaseya IT Center RMM
LabTech RMM
LPI Managed Workplace RMM
N-able N-Central
NetEnrich Remote Managed Services – Outsource
Nimsoft Unified Monitoring
Print Audit 6 Print Monitoring and Management
Help Desk
Fujitsu Service Desk
LiveVHD Service Desk
Business Automation
Autotask Professional Services Automation
ConnectWise IT Business Automation
Quosal Quote and Proposal Automation Platform
110801_14Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Security
End Point
Awareness Technologies Complete Insider Threat Prevention
McAfee Email Protection
McAfee Web Protection
Symantec Endpoint Protection.cloud
Trend Micro Worry-Free Business Security Services
Zscaler Web Security-as-a-Service
Security Management
Alert Logic Log Manager
Alert Logic Threat Manager
Trend Micro Deep Security
Services
IBM Managed Security Services
110801_15Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Applications
Document Management
Adobe EchoSign
DocVerify
Platform
Force.com
Intel AppUp
110801_16Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Infrastructure
Data Center
Amazon Web Services Storage Gateway and Simple Storage Solution
Axcient Data Backup – Appliance
CA Instant Recovery on Demand
CA ARCserve D2D On Demand
Cloud Works
dinCloud – dinHVD
IBM SmartCloud
Intermedia Mozy Backup
Rackspace Managed Hosting
SherWeb Skynox
Symantec BackupExec.cloud
VaultLogix InterVault Online Backup and Recovery
Provider
CA ARCserve MSP 2.0 Program
Citrix CSP – virtual desktop
Microsoft SPLA
Veeam Cloud Tool Program
Vmware VSPP
110801_17Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Communication and Collaboration
Collaboration
Cisco WebEx Cloud
Intermedia SharePoint
SherWeb SharePoint
Hosted Exchange
groupSPARK MS Hosted Exchange Server 2010
Intermedia MS Hosted Exchange Server 2010
SherWeb MS Hosted Exchange Server 2010
Communication
Intermedia Hosted PBX
Cisco HCS
110801_18Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Professional Services
Plan
Ingram Micro Service Network (IMSN)
Onsite Professional Services (OPS)
Ingram Micro Training Academy (IMTA)
IT Staffing Services
Assessments, Health Checks, Readiness Surveys, Training
Implementation
Ingram Micro Service Network (IMSN)
Onsite Professional Services (OPS)
Ingram Micro Training Academy (IMTA)
IT Staffing Services
Install, Configuration, Migrate, Upgrade, Asset Tag, Customize, App Dev
Manage
Ingram Micro Training Academy (IMTA)
IT Staffing Services
3rd Party Warranties
Remote System Administration
MAC’s Repair, Provisioning, SW & DB Admin, Backup/Restore, Monitor/Manage
End of Life
IT Asset Disposition (ITAD) Asset Removal
Product Re-Marketing Asset Recycling
Data Destruction
110801_19Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Due Diligence
Procurement
Provisioning
Service Management
Invoicing
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Cloud Value Proposition
110801_20Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Big News for IM Cloud
US Distributor Partner of the Year for Virtualization Security and Cloud Solutions
CIO Magazine’s CIO 100for Ingram Micro Cloud
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
2012 Global AwardDistribution Innovation
2011 Influencer of the Year Award: Distribution for Cloud Computing
Beacon Award 2012 Finalistfor Cloud Computing Innovation
Top 100 Cloud Services Provider
Top 10 SaaS Delivery Companies to Watch
Reader’s Choice Awards: Best Cloud/MSP Service Offerings
110801_21Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
What % of Your Cloud Customers Are From…
Source: Ingram Micro Cloud Survey - December 2011
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Existing Customer Base
74%Net New Customers
26%
110801_22Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Benefits to IM Services
Ingram Micro Service consultant assigned to your account and responsible for helping your grow your business
Ingram Micro Services Partner Conference– All partners are invited to our annual Services Partner Conference,
free of charge with hotel rooms paid by Ingram Micro. These events provide educational best practice sessions, break-outs, panels, and roundtables.
End-user Facing Sales and Marketing Templates– E-mail templates, flyer templates, PowerPoint slides, etc. that a
partner can simply add their logo and company content to for managed services demand generation activity
Ingram Micro Services Success Portal– www.ingrammicrocloud.com– All IM Services partners have access to this incredible document
library with a wealth of information on how to run a managed services practice
110801_23Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Professional Services
110801_24Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Supporting the Full Lifecycle of IT Assets
Gain easy access to the expertise & resources necessary to compete in today’s marketplace.
PLANIngram Micro Service Network (IMSN)Onsite Professional Services (OPS)Ingram Micro Training Academy (IMTA) IMPLEMENTATIONIngram Micro Service Network (IMSN)Onsite Professional Services (OPS)IT Staffing Services
MANAGE3rd Party WarrantiesRemote System Administration (RSA)
END OF LIFEIT Asset Disposition (ITAD)
110801_25Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Services Network
Leverage the IMSNPartnering with category expertsAugment & Maximize current capabilities
Project OpportunitiesNational Deployments/RolloutsCustomizable – large and small jobs
Extend Your BenchGeographic reach: North American and International coverage
Technical skill set: Top in class certified engineers
World-Class IT SolutionsContractually protected environmentVarious Entry Points
110801_26Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Services Network (IMSN)
110801_27Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Category and Vendor Specific Solutions Predefined and Customizable Scopes of Work Completed within contractually protected environment Augment current capabilities Serve all of your customer’s needs
Ingram Micro Onsite Professional Services (OPS)
110801_28Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IT Staffing Services
Recruiting and Staff AugmentationProven highly qualified candidates
Screened and certified
Flexible Staff OptionsFull-time direct placements
Temporary/Project placementsTemp-to-perm placements
Contract placements
ReasonableZero Upfront Costs
Competitively Priced
Candidates of All Skill LevelsTechnical and Sales
Save Time
Build Profits
Get the Most Flexibility
Enjoy Responsiveness
Have Complete Confidence
110801_29Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IT Asset Disposition (ITAD) Services
Secure and Responsible Disposal of IT assets Cleanse devices of information Secure transport back to central processing facilities Recycle, Remarket, and Remanufacture
Possible Uses Hard Disk Drives SD memory cards Printers / Copiers / Scanners Anything with an electronic signature…
Benefits Certificate of DoD Compliant Data Destruction Certificate of EPA Compliant Disposal Margin and Revenue Opportunities
110801_30Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Training Academy (IMTA)
Authorized Network Security Certification & Training ProgramsExclusively lead through owned subsidiary – VPN DynamicsDesigned for IT solution providers & end-user technical staff
Benefits of Online Training Affordable, vendor-authorized training Guaranteed to run Re-sell to technical end clients at a 30% margin US & Canada Save 30% off retail to Ingram Micro customers
110801_31Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
David Stephens
Ingram Micro, Services Development Manager
Western Region
C: 949-212-5396
@dvdstphns and @imstphns
Thank You!
Special Thanks to:
Denver Chamber of Commerce
Host Partner: Platte River Networks
Host Vendor: dinCloud