imagining chatbots as humans (part 2)
TRANSCRIPT
![Page 1: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/1.jpg)
Imagining Chat Bots as Humans
![Page 2: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/2.jpg)
Design Principles To Consider• Anthropomorphism• Archetypes• Mental Model• Desire Lines• Entry Point• Progressive Disclosure• Feedback Loop
• Iconic Representation• Recognition over Recall• KISS• Inverted Pyramid• Control• Constraint
![Page 3: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/3.jpg)
Anthropomorphism
![Page 4: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/4.jpg)
Archetypes
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Mental Model
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Desire Line
![Page 7: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/7.jpg)
Entry Point
![Page 8: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/8.jpg)
Progressive Disclosure
![Page 9: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/9.jpg)
Feedback Loop
![Page 10: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/10.jpg)
Iconic Representation
![Page 11: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/11.jpg)
Recognition over Recall
![Page 12: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/12.jpg)
KISS
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Inverted Pyramid
Most Important
Less Important
LeastImportan
t
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Control
![Page 15: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/15.jpg)
Constraint
![Page 16: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/16.jpg)
Design Principles To Consider• Anthropomorphism• Archetypes• Mental Model• Desire Lines• Entry Point• Progressive Disclosure• Feedback Loop
• Iconic Representation• Recognition over Recall• KISS• Inverted Pyramid• Control• Constraint
![Page 17: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/17.jpg)
Hygiene Factors• Be like a person• Don’t make them wait• Don’t make them think• Don’t leave them hanging• Provide alternates• Delegate when required
• Maintain History. Use it• Be relevant• Be precise
![Page 18: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/18.jpg)
Workshop
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Your Bot Personality• Flirty (DDLJ’s Rahul)• Comically Depressed (Marvin from Hitchhiker’s Guide)• Comic (Joey)• Robotic (Rajinikant’s Robo or Terminator I)• Formal (Amitabh from Mohabbatein)• Rude (Hancock non-offensive)• Happy (Kareena from Jab We Met)• Confused (Hrithik from Lakshya)
![Page 20: Imagining Chatbots as Humans (Part 2)](https://reader036.vdocument.in/reader036/viewer/2022062503/587112ea1a28abac6d8b62b3/html5/thumbnails/20.jpg)
Evaluation Criteria• Scope• Personality• Design Principles• Functionality (Use Cases)• Platformness• 30,000 ft. Level Architecture (Box Diagram)• Continuous Learning• Error Handling, Recovery
Which movie should I watch this weekend?