importance of business communication in administration
TRANSCRIPT
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Business communicationBusiness communicationand Administrationand Administration
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Group MembersGroup Members
Muhammad TalhaMuhammad Talha
Abdullah GardeziAbdullah Gardezi
Kazim Ali ShahKazim Ali Shah Shehzad SaleemShehzad Saleem
Qurat ul Ain AliQurat ul Ain Ali
Qamar abbasiQamar abbasi
Capt. Umar salmanCapt. Umar salman
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Importance of communication inImportance of communication in
administrationadministration
In general, it is vital for expressing theIn general, it is vital for expressing the
urge for Administrationurge for Administration
Performance of administrative functions.Performance of administrative functions.
Important for making prudent decisionsImportant for making prudent decisionslike how to fix a problem practicallylike how to fix a problem practically
Implies everywhere.Implies everywhere.
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Being more specificBeing more specific
Business Communication allows the staff toBusiness Communication allows the staff tomake unilateral and unified decision to get themake unilateral and unified decision to get theadministrative functions done properly.administrative functions done properly.
More effective the business communication,More effective the business communication,more efficient would be the yield.more efficient would be the yield.
Broadly speaking the business communicationBroadly speaking the business communication
lets the administrators and the subordinateslets the administrators and the subordinatesknow about what exactly is to be done onknow about what exactly is to be done onadministrative leveladministrative level
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The chain RuleThe chain Rule
From top to bottom the communicationFrom top to bottom the communicationconnects staff members in a chain.connects staff members in a chain.
It should remain connected throughIt should remain connected through
communication in a continuous pattern.communication in a continuous pattern.
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The water fall ruleThe water fall rule
The orders must flow like a water fall, whetherThe orders must flow like a water fall, whethercontinuously or continually but the streamcontinuously or continually but the stream
remains the same lest the administrativeremains the same lest the administrative
objective may not be achieved.objective may not be achieved.
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The need of BC in corporateThe need of BC in corporate
administrationadministration OrganizationOrganization
A summation of systemized whole.A summation of systemized whole.
Coordination.Coordination.
The coordination in a systemized manner isThe coordination in a systemized manner isachieved by effective communicationachieved by effective communication
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The need of BC in corporateThe need of BC in corporate
administrationadministration Think of a corporation lacking effectiveThink of a corporation lacking effective
communication.communication. Poor Public dealingsPoor Public dealings
Poor efficiency in routine workPoor efficiency in routine work
No inter departmental coordinationNo inter departmental coordination
A bad reputationA bad reputation
Consequently a Horrible image that organization would project.Consequently a Horrible image that organization would project.
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Now Corporations having good andNow Corporations having good and
effective Communication skills regardingeffective Communication skills regarding
AdministrationAdministrationIn Pakistan there are many Organization that carry effectiveIn Pakistan there are many Organization that carry effective
communication skills regarding Administration which are as under:communication skills regarding Administration which are as under:
PRIVATE SECTORS:PRIVATE SECTORS:
Telecommunication Aut
horities
Telecommunication Aut
horities
Example:Example: ZONG,TELENOR,UFONE,WARID & MOBILINKZONG,TELENOR,UFONE,WARID & MOBILINK
UniversitiesUniversities
Example:Example: BAHRIA,FAST,LUMS etc.BAHRIA,FAST,LUMS etc.
GOVERNMENT SECTORS:GOVERNMENT SECTORS:
Financial InstitutesFinancial Institutes
Example:Example: STATE BANKOF PAKISTANSTATE BANKOF PAKISTAN
UniversitiesUniversities
Example:Example: QUAID E AZAM, UET and OTHERS.QUAID E AZAM, UET and OTHERS.
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BUSINESS COMMUNICATION ANDBUSINESS COMMUNICATION ANDADMINISTRATIVE FUNCTIONSADMINISTRATIVE FUNCTIONS
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Public dealings and BCPublic dealings and BC
Good administration includes a hold on publicGood administration includes a hold on public
dealings.dealings.
If you are able to understand what your clientIf you are able to understand what your clientis communicating you will be having an easeis communicating you will be having an ease
to give him best services and whatever heto give him best services and whatever he
wantswants
Otherwise your bad image would be aOtherwise your bad image would be a
nonverbal communication.nonverbal communication.
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Settling the interdepartmental issuesSettling the interdepartmental issues
and BCand BCTOP MANAGEMENTTOP MANAGEMENT
FINANCEDEPARTMENT OTHER DEPARTMENTSFINANCEDEPARTMENT OTHER DEPARTMENTS
HRM & MARKETINGHRM & MARKETING
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The types of BC in Admin.The types of BC in Admin.
VerbalVerbal
Circulars, memos, meetings etc.Circulars, memos, meetings etc.
Verbal communication can also be regarded asVerbal communication can also be regarded as
Interpersonal communication in/through anInterpersonal communication in/through anAdministration.Administration.
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Non VerbalNon Verbal
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Functions of Administration InFunctions of Administration In
Communication (non Verbal)Communication (non Verbal)
In Islamabad the Administration of TrafficIn Islamabad the Administration of Traffic
authority is Communicating through Signauthority is Communicating through Sign
Boards and Signals like No Parking, RoadBoards and Signals like No Parking, Road
Signs, locations measurements etc.Signs, locations measurements etc.
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Forms of BC in ADMIN.Forms of BC in ADMIN.
DownwardDownward Communication in an organization from top to low levelCommunication in an organization from top to low level
management is downward communication. There is a propermanagement is downward communication. There is a proper
chain of communication through proper administration thatchain of communication through proper administration that
orders are to be communicated to the staff. Administration isorders are to be communicated to the staff. Administration is
only the key feature in an organization that implements theonly the key feature in an organization that implements the
proper management in communication among top to low levelproper management in communication among top to low level
management.management.
UpwardUpward In Upward communication , an Administration Manages IssuesIn Upward communication , an Administration Manages Issues
and after effects that are to be communicated to higherand after effects that are to be communicated to higher
authorities effectively through communication.authorities effectively through communication.
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HorizontalHorizontal Administration has evolved direct approach from HigherAdministration has evolved direct approach from Higher
Issues that must be discussed by the colleaguesIssues that must be discussed by the colleagues
DiagonalDiagonal To rectify problems on immediate basis In an organizationTo rectify problems on immediate basis In an organization
through proper communication skills is also a job allotted tothrough proper communication skills is also a job allotted to
administration.administration.
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Grapevine in admin. And its role.Grapevine in admin. And its role.
PositivePositive
Allows the lapses to be communicated to authorities.Allows the lapses to be communicated to authorities.
Effective in making foolproof planningEffective in making foolproof planning The feedback of general staff members isThe feedback of general staff members is
communicated to higher authorities.communicated to higher authorities.
Among administration grapevine is a releaseAmong administration grapevine is a release
mechanism for stress.mechanism for stress. Administration of an organization can indicate theAdministration of an organization can indicate the
issues and problem discussed by employees in anissues and problem discussed by employees in an
organization.organization.
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Grapevine in admin. And its roleGrapevine in admin. And its role
NegativeNegative
Creates reservation among employees.Creates reservation among employees.
As a consequence administrative functions areAs a consequence administrative functions areaffected.affected.
The conditions of rumors are optimal with inThe conditions of rumors are optimal with in
administration.administration.
Administration in a public sector is although veryAdministration in a public sector is although veryweak that usually faces intraweak that usually faces intra--department conflicts anddepartment conflicts and
misunderstandings.misunderstandings.
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The future of BC andThe future of BC and
AdministrationAdministration Extreme urge of Sophisticated businessExtreme urge of Sophisticated business
communication.communication.
One who lacks the communication skill will have toOne who lacks the communication skill will have to
come up to the mark lest he will be swept away bycome up to the mark lest he will be swept away bythe flood of his secure competitors.the flood of his secure competitors.
A height of business communication will have to beA height of business communication will have to be
adopted by corporations in order to build up a betteradopted by corporations in order to build up a better
administrative environment. Otherwise the failure isadministrative environment. Otherwise the failure is
never so far.never so far.
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ConclusionConclusion
No matter what the face of administration isNo matter what the face of administration isgoing to be in the future, the businessgoing to be in the future, the businesscommunication will remain the samecommunication will remain the same
important for getting things done effectivelyimportant for getting things done effectivelyand efficientlyand efficiently
Those who led in the past and outshined in theThose who led in the past and outshined in thepresent because of effective communication inpresent because of effective communication inadmin. They are definitely going to conqueradmin. They are definitely going to conquerthe future.the future.
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An addressAn address
Whoever you are whatever you do and going to do inWhoever you are whatever you do and going to do infuture, you must polish your communication skills infuture, you must polish your communication skills inorder to achieve a dominated position otherwise theorder to achieve a dominated position otherwise the
consequences would be adverse.consequences would be adverse. In homes at work in corporate sector, at eventsIn homes at work in corporate sector, at events
everywhere your administration is going to get theeverywhere your administration is going to get thenourishment from the communication skill you ownnourishment from the communication skill you own
So be prepared and get yourselves armed with theSo be prepared and get yourselves armed with thecommunication skill.communication skill.
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QUERIES TO BE ASKEDQUERIES TO BE ASKED
The common questions that can arise in ourThe common questions that can arise in our
presentation may be:presentation may be:1.1. Why should the Administration be effective in Communication?Why should the Administration be effective in Communication?
2.2. Can any Administration be successful without communication skills?Can any Administration be successful without communication skills?
3.3. What outline regarding effective communication could be followed underWhat outline regarding effective communication could be followed under
Administration?Administration?
4.4. Let us suppose we are Manager of any Public sector in Pakistan, how willLet us suppose we are Manager of any Public sector in Pakistan, how will
we going to handle an ineffective Administration?we going to handle an ineffective Administration?
5.5. What can be the best of bests example in our daily life regarding effectiveWhat can be the best of bests example in our daily life regarding effective
communication through administration?communication through administration?
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ARE YOU STILL CONFUSED???ARE YOU STILL CONFUSED???IF SO,IF SO,
YOU ARE FREE TO ASK!!!YOU ARE FREE TO ASK!!!