improving your audit process through technology christopher mcdonald director of field loss...
TRANSCRIPT
![Page 1: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/1.jpg)
Improving your Audit Process Through Technology
Christopher McDonald
Director of Field Loss Prevention,
Babies R’ Us Inc.
![Page 2: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/2.jpg)
Premise for Discussion
The Audit
- Examination / survey / review / assessments
- Safety / standard operating procedures / Risk assessment / financial review
Audit Purpose
- Compliance / monitor standards
- Train / educate / Awareness
- Internal / external exposure
![Page 3: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/3.jpg)
Goals of Today’s discussion
- Why audit automation?
- Review a current system in use today- Structure- Practical applications
- Selling the need for Technology
- Challenges and benefits of implementation
![Page 4: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/4.jpg)
The Need for Technology – Common Points of Pain
• Duplicated efforts of data collection
• Unorganized data
• Too much data
• Inability to obtain timely and current data
• Lack of resources to correlate information
• No / limited view of store / district / regional / global compliance
• Varied audit processes
![Page 5: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/5.jpg)
Real World / Old School
Auditor completes manual audit – pencil & paper or soft copy
Manually submitted – via hard copy / e-mail / etc.
Data collected / assembled by Auditor or Administrator
Collaborative data assembled manually for trends (repeated x times for each audit completed)
Summary and detail reports created for review and analysis
Questions are asked that reports did not address
Process complete for this cycle – begins again
![Page 6: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/6.jpg)
Babies R’ Us “LP / Ops Audit Program”
• Palm Pilot / Web based program• Store level compliance program administered by
field LP • Compliance / Training tool• Review of operations / cash controls / safety• Stores audited 2 times per year• 4 years in use• Reviewed and revised annually
![Page 7: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/7.jpg)
The Application
LPM Conducts Audit
Audit is uploaded via Palm to the web
E-mail notifications sent to store / LP / DM / etc.
Data captured within the site for future review / use / analysis
Fun with Data!
![Page 8: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/8.jpg)
And the Fun begins…
Report Types
Main Audit Page has 2 levels; Summary and Detail. Also note the ability to sort by date range.
Main Audit Page has 2 levels; Summary and Detail. Also note the ability to sort by date range.
![Page 9: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/9.jpg)
Overview of all 3 BRU Regions – click on a region
Overview of all 3 BRU Regions – click on a region
Able to print and export data from all screens
Able to print and export data from all screens
![Page 10: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/10.jpg)
District Level view – to see store level click on a district number
District Level view – to see store level click on a district number
![Page 11: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/11.jpg)
Store level view – to see a specific store’s audit click on the store number
Store level view – to see a specific store’s audit click on the store number
![Page 12: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/12.jpg)
Overview by section for a district
Overview by section for a district
![Page 13: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/13.jpg)
Audit detail: Store information
Audit detail: Store information
Questions and compliance
Questions and compliance
![Page 14: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/14.jpg)
Question scores for the entire company – sorted in descending order
Question scores for the entire company – sorted in descending order
![Page 15: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/15.jpg)
Selling the program to the users
• Removes the paper
• Eliminates manual /duplication efforts
• Saves time
• Eliminates error (data entry)
• Ancillary benefits of the device
• Standardizes the process
![Page 16: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/16.jpg)
Selling the program to the Executive Team• Greater productivity• Ease of use• Convenience• Increase ROI• Enhance awareness• Enhance compliance• Maximize Focus• Real time Access to
data• Flexible Features
• Audit Solutions apply to your organizational partners:
– Loss Prevention– Operations– Safety / Risk
Management– Human Resources– Store Planning
![Page 17: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/17.jpg)
What to look for…
• Timely insight to store level compliance– Able to drill / mine for various data
• Efficient data collection / organization / security
• Ability to export manipulate data• Flexibility for your purposes and that of your
organizational partners• Simplicity in managing the program
![Page 18: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/18.jpg)
Initial challenges
• Budget Constraints– Prepare an accurate ROI analysis
• Labor / re-allocation of labor • Positive re-investment of time
– Talk to your MIS group about an in-house development
• Intranet applications• Lap top based
– Ancillary device benefits • PDA functions • Cellular phones• cameras • e-mail functionality
![Page 19: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/19.jpg)
Initial challenges
• Alternatives – Existing Microsoft programs can bridge a gap
• Inquisite Surveys • Excel programs • Web based surveys
• Obtain a Partner– Share the costs with another department who may
have similar needs and wants • Human Resources • Risk Management • Store Planning
![Page 20: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/20.jpg)
On-going Challenges
• Keeping up with technology– OS platforms versus Windows– Device or web based– New user device technology
• Keeping the program current– Updates and awareness to business partners– Updates to the audit program itself
![Page 21: Improving your Audit Process Through Technology Christopher McDonald Director of Field Loss Prevention, Babies R’ Us Inc](https://reader036.vdocument.in/reader036/viewer/2022070413/5697bfc61a28abf838ca70e8/html5/thumbnails/21.jpg)
Questions
Christopher McDonald
Babies R’ Us Inc.
Director of Field Loss Prevention
770-898-5815 ext. 3492e-mail - [email protected]
Contact InformationContact Information