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    CHAPTER I

    INTRODUCTION

    1.1 MARKETING

    Marketing is the process by which companies determine what products or

    services may be of interest to customers, and the strategy to use in sales,

    communications and business development.[1] It is an integrated process through

    which companies create value for customers and build strong customer

    relationships in order to capture value from customers in return.

    Marketing is used to identify the customer, to keep the customer, and to satisfy the

    customer. With the customer as the focus of its activities, it can be concluded that

    marketing management is one of the major components of business

    management. The evolution of marketing was caused due to mature markets and

    overcapacities in the last 2-3 centuries. Companies then shifted the focus from

    production to the customer in order to stay profitable.

    The term marketing concept holds that achieving organizational goals depends on

    knowing the needs and wants of target markets and delivering the desired

    satisfactions.[2] It proposes that in order to satisfy its organizational objectives, an

    organization should anticipate the needs and wants of consumers and satisfy these

    more effectively than competitors.

    Marketing is defined by the American Marketing Association (AMA) as "the

    activity, set of institutions, and processes for creating, communicating, delivering,

    and exchanging offerings that have value for customers, clients, partners, and

    society at large."[3] The term developed from the original meaning which referred

    literally to going to a market to buy or sell goods or services. Seen from a systems

    point of view, sales process engineering views marketing as "a set of processes

    http://en.wikipedia.org/wiki/Marketing#cite_note-kotler-a-0%23cite_note-kotler-a-0http://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Marketing_managementhttp://en.wikipedia.org/wiki/Outline_of_business_managementhttp://en.wikipedia.org/wiki/Outline_of_business_managementhttp://en.wikipedia.org/wiki/Mature_markethttp://en.wikipedia.org/wiki/Overcapacityhttp://en.wikipedia.org/wiki/Manufacturinghttp://en.wikipedia.org/wiki/Profit_(accounting)http://en.wikipedia.org/wiki/Marketing#cite_note-kotler-b-1%23cite_note-kotler-b-1http://en.wikipedia.org/wiki/American_Marketing_Associationhttp://en.wikipedia.org/wiki/Marketing#cite_note-ama-a-2%23cite_note-ama-a-2http://en.wikipedia.org/wiki/Sales_process_engineeringhttp://en.wikipedia.org/wiki/Marketing#cite_note-kotler-a-0%23cite_note-kotler-a-0http://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Marketing_managementhttp://en.wikipedia.org/wiki/Outline_of_business_managementhttp://en.wikipedia.org/wiki/Outline_of_business_managementhttp://en.wikipedia.org/wiki/Mature_markethttp://en.wikipedia.org/wiki/Overcapacityhttp://en.wikipedia.org/wiki/Manufacturinghttp://en.wikipedia.org/wiki/Profit_(accounting)http://en.wikipedia.org/wiki/Marketing#cite_note-kotler-b-1%23cite_note-kotler-b-1http://en.wikipedia.org/wiki/American_Marketing_Associationhttp://en.wikipedia.org/wiki/Marketing#cite_note-ama-a-2%23cite_note-ama-a-2http://en.wikipedia.org/wiki/Sales_process_engineering
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    that are interconnected and interdependent with other functions, whose methods

    can be improved using a variety of relatively new approaches."

    The Chartered Institute of Marketing defines marketing as "the management

    process responsible for identifying, anticipating and satisfying customer

    requirements profitably." A different concept is the value-based marketing which

    states the role of marketing to contribute to increasing shareholder value.[6] In this

    context, marketing is defined as "the management process that seeks to maximise

    returns to shareholders by developing relationships with valued customers and

    creating a competitive advantage."

    Marketing practice tended to be seen as a creative industry in the past, which

    included advertising, distribution and selling. However, because the academic

    study of marketing makes extensive use ofsocial sciences,psychology, sociology,

    mathematics, economics, anthropology and neuroscience, the profession is now

    widely recognized as a science, allowing numerous universities to offer Master-of-

    Science (MSc) programmes. The overall process starts with marketing research

    and goes through market segmentation, business planning and execution, ending

    with pre and post-sales promotional activities. It is also related to many of the

    creative arts. The marketing literature is also adept at re-inventing itself and its

    vocabulary according to the times and the culture.

    http://en.wikipedia.org/wiki/Chartered_Institute_of_Marketinghttp://en.wikipedia.org/wiki/Value-based_marketinghttp://en.wikipedia.org/wiki/Shareholder_valuehttp://en.wikipedia.org/wiki/Marketing#cite_note-paliwoda-a-5%23cite_note-paliwoda-a-5http://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Social_scienceshttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Sociologyhttp://en.wikipedia.org/wiki/Mathematicshttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Anthropologyhttp://en.wikipedia.org/wiki/Neurosciencehttp://en.wikipedia.org/wiki/Market_segmentationhttp://en.wikipedia.org/wiki/Creativityhttp://en.wikipedia.org/wiki/Chartered_Institute_of_Marketinghttp://en.wikipedia.org/wiki/Value-based_marketinghttp://en.wikipedia.org/wiki/Shareholder_valuehttp://en.wikipedia.org/wiki/Marketing#cite_note-paliwoda-a-5%23cite_note-paliwoda-a-5http://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Social_scienceshttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Sociologyhttp://en.wikipedia.org/wiki/Mathematicshttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Anthropologyhttp://en.wikipedia.org/wiki/Neurosciencehttp://en.wikipedia.org/wiki/Market_segmentationhttp://en.wikipedia.org/wiki/Creativity
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    1.2 MARKETING SEGMENTATION

    Market segmentation is a concept in economics and marketing. A market

    segment is a sub-set of a market made up of people or organizations sharing one

    or more characteristics that cause them to demand similar product and/or services

    based on qualities of those products such as price or function. A true market

    segment meets all of the following criteria: it is distinct from other segments

    (different segments have different needs), it is homogeneous within the segment

    (exhibits common needs); it responds similarly to a market stimulus, and it can be

    reached by a market intervention. The term is also used when consumers with

    identical product and/or service needs are divided up into groups so they can be

    charged different amounts. These can broadly be viewed as 'positive' and 'negative'

    applications of the same idea, splitting up the market into smaller groups.

    While there may be theoretically 'ideal' market segments, in reality every

    organization engaged in a market will develop different ways of imagining market

    segments, and create Product differentiation strategies to exploit these segments.

    The market segmentation and corresponding product differentiation strategy can

    give a firm a temporary commercial advantage.

    Market segmenting is dividing the market into groups of individual markets with

    similar wants or needs that a company divides the market into distinct groups who

    have distinct needs, wants, behavior or who might want different products &

    services. Broadly, markets can be divided according to a number of general

    criteria, such as by industry or public versus private although industrial marketsegmentation is quite different from consumer market segmentation, both have

    similar objectives. All of these methods of segmentation are merely proxies for

    true segments, which don't always fit into convenient demographic boundaries.

    http://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Markethttp://en.wikipedia.org/wiki/Product_differentiationhttp://en.wikipedia.org/wiki/Industrial_market_segmentationhttp://en.wikipedia.org/wiki/Industrial_market_segmentationhttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Markethttp://en.wikipedia.org/wiki/Product_differentiationhttp://en.wikipedia.org/wiki/Industrial_market_segmentationhttp://en.wikipedia.org/wiki/Industrial_market_segmentation
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    Consumer-based market segmentation can be performed on a product specific

    basis, to provide a close match between specific products and individuals.

    However, a number of generic market segment systems also exist, e.g. theNielsen

    Claritas PRIZM system provides a broad segmentation of the population of theUnited States based on the statistical analysis of household and geodemographic

    data.

    The process of segmentation is distinct from targeting (choosing which segments

    to address) and positioning (designing an appropriate marketing mix for each

    segment). The overall intent is to identify groups of similar customers and

    potential customers; to prioritize the groups to address; to understand their

    behavior; and to respond with appropriate marketing strategies that satisfy the

    different preferences of each chosen segment. Revenues are thus improved.

    Improved segmentation can lead to significantly improved marketing

    effectiveness. Distinct segments can have different industry structures and thus

    have higher or lower attractiveness (Michael Porter). With the right segmentation,

    the right lists can be purchased, advertising results can be improved and customer

    satisfaction can be increased leading to better reputation.

    http://en.wikipedia.org/wiki/Claritas_Prizmhttp://en.wikipedia.org/wiki/Claritas_Prizmhttp://en.wikipedia.org/wiki/Targeted_advertisinghttp://en.wikipedia.org/wiki/Positioning_(marketing)http://en.wikipedia.org/wiki/Marketing_effectivenesshttp://en.wikipedia.org/wiki/Marketing_effectivenesshttp://en.wikipedia.org/wiki/Michael_Porterhttp://en.wikipedia.org/wiki/Claritas_Prizmhttp://en.wikipedia.org/wiki/Claritas_Prizmhttp://en.wikipedia.org/wiki/Targeted_advertisinghttp://en.wikipedia.org/wiki/Positioning_(marketing)http://en.wikipedia.org/wiki/Marketing_effectivenesshttp://en.wikipedia.org/wiki/Marketing_effectivenesshttp://en.wikipedia.org/wiki/Michael_Porter
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    1.3 MARKETING EFFECTIVENESS

    Marketing effectiveness is the quality of how marketers go to market with the

    goal of optimizing their spending to achieve good results for both the short-

    term and long-term. It is also related to Marketing ROI and Return on

    Marketing Investment.

    Marketing effectiveness has four dimensions:

    Corporate Each company operates within different bounds. These are

    determined by their size, their budget and their ability to make

    organizational change. Within these bounds marketers operate along the

    five factors described below.

    Competitive Each company in a category operates within a similar

    framework as described below. In an ideal world, marketers would have

    perfect information on how they act as well as how their competitors act. In

    reality, in many categories have reasonably good information through

    sources, such as, IRI or Nielsen. In many industries, competitive marketing

    information is hard to come by.

    Customers/Consumers Understanding and taking advantage of how

    customers make purchasing decisions can help marketers improve their

    marketing effectiveness. Groups of consumers act in similar ways leading

    to the need to segment them. Based on these segments, they make choices

    based on how they value the attributes of a product and the brand, in return

    for price paid for the product. Consumers build brand value throughinformation. Information is received through many sources, such as,

    advertising, word-of-mouth and in the (distribution) channel often

    characterized with thepurchase funnel, a McKinsey & Company concept.

    Lastly, consumers consume and make purchase decisions in certain ways.

    http://en.wikipedia.org/wiki/Go_to_markethttp://en.wikipedia.org/wiki/Marketing_ROIhttp://en.wikipedia.org/wiki/Return_on_Marketing_Investmenthttp://en.wikipedia.org/wiki/Return_on_Marketing_Investmenthttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Consumerhttp://en.wikipedia.org/wiki/Purchase_funnelhttp://en.wikipedia.org/wiki/McKinsey_%26_Companyhttp://en.wikipedia.org/wiki/Go_to_markethttp://en.wikipedia.org/wiki/Marketing_ROIhttp://en.wikipedia.org/wiki/Return_on_Marketing_Investmenthttp://en.wikipedia.org/wiki/Return_on_Marketing_Investmenthttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Consumerhttp://en.wikipedia.org/wiki/Purchase_funnelhttp://en.wikipedia.org/wiki/McKinsey_%26_Company
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    Exogenous Factors There are many factors outside of our immediate

    control that can impact the effectiveness of our marketing activities. These

    can include the weather, interest rates, government regulations and many

    others. Understanding the impact these factors can have on our consumerscan help us to design programs that can take advantage of these factors or

    mitigate the risk of these factors if they take place in the middle of our

    marketing campaigns.

    There are five factors driving the level of marketing effectiveness that marketers

    can achieve:

    1. Marketing Strategy Improving marketing effectiveness can be achieved

    by employing a superior marketing strategy. By positioning the product or

    brand correctly, the product/brand will be more successful in the market

    than competitors products/brands. Even with the best strategy, marketers

    must execute their programs properly to achieve extraordinary results.

    2. Marketing Creative Even without a change in strategy, better creative

    can improve results. Without a change in strategy, AFLAC was able to

    achieve stunning results with its introduction of the Duck (AFLAC)

    campaign. With the introduction of this new creative concept, the company

    growth rate soared from 12% prior to the campaign to 28% following it.

    (See references below, Bang)

    3. Marketing Execution By improving how marketers go to market, they

    can achieve significantly greater results without changing their strategy or

    their creative execution. At the marketing mix level, marketers can improve

    their execution by making small changes in any or all of the 4-Ps (Product,

    Price, Place and Promotion) (Marketing) without making changes to the

    strategic position or the creative execution marketers can improve their

    effectiveness and deliver increased revenue. At the program level marketers

    can improve their effectiveness by managing and executing each of their

    http://en.wikipedia.org/wiki/Marketing_Strategyhttp://en.wikipedia.org/wiki/AFLAChttp://en.wikipedia.org/wiki/AFLAChttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Marketing_Strategyhttp://en.wikipedia.org/wiki/AFLAChttp://en.wikipedia.org/wiki/AFLAChttp://en.wikipedia.org/wiki/Marketing
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    marketing campaigns better. It's commonly known that consistency of a

    Marketing Creative strategy across various media (e.g. TV, Radio, Print

    and Online), not just within each individual media message, can amplify

    and enhance impact of the overall marketing campaign effort. Additionalexamples would be improving direct mail through a better call-to-action or

    editing web site content to improve its organic search results, marketers can

    improve their marketing effectiveness for each type of program. A growing

    area of interest within (Marketing Strategy) and Execution are the more

    recent interaction dynamics of traditional marketing (e.g. TV or Events)

    with online consumer activity (e.g. Social Media). (See references below,

    Brand Ecosystems) Not only direct product experience, but also any

    stimulus provided by traditional marketing, can become a catalyst for a

    consumer brand "groundswell" online as outlined in the bookGroundswell.

    4. Marketing Infrastructure (also known as Marketing Management)

    Improving the business of marketing can lead to significant gains for the

    company. Management of agencies, budgeting, motivation and

    coordination of marketing activities can lead to improved competitiveness

    and improved results. The overall accountability for brand leadership and

    business results is often reflected in an organization under a title within a

    (Brand management) department.

    5. Exogenous Factors - Generally out of the control of marketers, external or

    exogenous factors also influence how marketers can improve their results.

    Taking advantage of seasonality, interests or the regulatory environment

    can help marketers improve their marketing effectiveness.

    http://en.wikipedia.org/wiki/Marketing_Strategyhttp://en.wikipedia.org/wiki/Groundswell_(Book)http://en.wikipedia.org/wiki/Marketing_Managementhttp://en.wikipedia.org/wiki/Brand_managementhttp://en.wikipedia.org/wiki/Marketing_Strategyhttp://en.wikipedia.org/wiki/Groundswell_(Book)http://en.wikipedia.org/wiki/Marketing_Managementhttp://en.wikipedia.org/wiki/Brand_management
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    1.4 MARKETING STRATEGY

    Marketing strategy is a process that can allow an organization to concentrate its

    limited resources on the greatest opportunities to increase sales and achieve a

    sustainable competitive advantage. A marketing strategy should be centered

    around the key concept that customer satisfaction is the main goal.

    Marketing strategy is a method of focusing an organization's energies and

    resources on a course of action which can lead to increased sales and dominance

    of a targeted market niche. A marketing strategy combines product development,

    promotion, distribution, pricing, relationship management and other elements;identifies the firm's marketing goals, and explains how they will be achieved,

    ideally within a stated timeframe. Marketing strategy determines the choice of

    target market segments, positioning, marketing mix, and allocation of resources. It

    is most effective when it is an integral component of overall firm strategy,

    defining how the organization will successfully engage customers, prospects, and

    competitors in the market arena. Corporate strategies, corporate missions, and

    corporate goals. As the customer constitutes the source of a company's revenue,

    marketing strategy is closely linked with sales. A key component of marketing

    strategy is often to keep marketing in line with a company's overarching mission

    statement.

    Basic theory:

    1. Target Audience

    2. Proposition/Key Element

    3. Implementation

    http://en.wikipedia.org/wiki/Competitive_advantagehttp://en.wikipedia.org/wiki/Customer_satisfactionhttp://en.wikipedia.org/wiki/Marketing_mixhttp://en.wikipedia.org/wiki/Strategic_managementhttp://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Mission_statementhttp://en.wikipedia.org/wiki/Mission_statementhttp://en.wikipedia.org/wiki/Competitive_advantagehttp://en.wikipedia.org/wiki/Customer_satisfactionhttp://en.wikipedia.org/wiki/Marketing_mixhttp://en.wikipedia.org/wiki/Strategic_managementhttp://en.wikipedia.org/wiki/Saleshttp://en.wikipedia.org/wiki/Mission_statementhttp://en.wikipedia.org/wiki/Mission_statement
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    Tactics and actions

    A marketing strategy can serve as the foundation of a marketing plan. A marketing

    plan contains a set of specific actions required to successfully implement a

    marketing strategy. For example: "Use a low cost product to attract consumers.

    Once our organization, via our low cost product, has established a relationship

    with consumers, our organization will sell additional, higher-margin products and

    services that enhance the consumer's interaction with the low-cost product or

    service."

    A strategy consists of a well thought out series of tactics to make a marketing planmore effective. Marketing strategies serve as the fundamental underpinning of

    marketing plans designed to fill market needs and reach marketing objectives.

    Plans and objectives are generally tested for measurable results.

    A marketing strategy often integrates an organization's marketing goals, policies,

    and action sequences (tactics) into a cohesive whole. Similarly, the various strands

    of the strategy , which might include advertising, channel marketing, internet

    marketing, promotion and public relations can be orchestrated. Many companies

    cascade a strategy throughout an organization, by creating strategy tactics that then

    become strategy goals for the next level or group. Each one group is expected to

    take that strategy goal and develop a set of tactics to achieve that goal. This is why

    it is important to make each strategy goal measurable.

    Marketing strategies are dynamic and interactive. They are partially planned and

    partially unplanned. See strategy dynamics.

    http://en.wikipedia.org/wiki/Marketing_planhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Channel_(marketing)http://en.wikipedia.org/wiki/Internet_marketinghttp://en.wikipedia.org/wiki/Internet_marketinghttp://en.wikipedia.org/wiki/Promotion_(marketing)http://en.wikipedia.org/wiki/Public_relationshttp://en.wikipedia.org/wiki/Strategy_dynamicshttp://en.wikipedia.org/wiki/Marketing_planhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Advertisinghttp://en.wikipedia.org/wiki/Channel_(marketing)http://en.wikipedia.org/wiki/Internet_marketinghttp://en.wikipedia.org/wiki/Internet_marketinghttp://en.wikipedia.org/wiki/Promotion_(marketing)http://en.wikipedia.org/wiki/Public_relationshttp://en.wikipedia.org/wiki/Strategy_dynamics
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    1.5 MARKETING MANAGEMENT

    Marketing management is a business discipline which is focused on the practical

    application of marketing techniques and the management of a firm's marketing

    resources and activities. Rapidly emerging forces ofglobalization have compelled

    firms to market beyond the borders of their home country making International

    marketing highly significant and an integral part of a firm's marketing strategy.[1]

    Marketing managers are often responsible for influencing the level, timing, and

    composition of customer demand accepted definition of the term. In part, this is

    because the role of a marketing manager can vary significantly based on a

    business' size, corporate culture, and industry context. For example, in a large

    consumer products company, the marketing manager may act as the overall

    general manager of his or her assigned product To create an effective, cost-

    efficient Marketing management strategy, firms must possess a detailed, objective

    understanding of their own business and the market in which they operate. In

    analyzing these issues, the discipline of marketing management often overlaps

    with the related discipline ofstrategic planning.

    Traditionally, marketing analysis was structured into three areas: Customer

    analysis, Company analysis, and Competitor analysis (so-called "3Cs" analysis).

    More recently, it has become fashionable in some marketing circles to divide these

    further into certain five "Cs": Customer analysis, Company analysis, Collaborator

    analysis, Competitor analysis, and analysis of the industry Context.

    Department analysis is to develop a schematic diagram for market segmentation,breaking down the market into various constituent groups of customers, which are

    called customer segments or market segmentations. Marketing managers work to

    develop detailed profiles of each segment, focusing on any number of variables

    that may differ among the segments: demographic, psychographic, geographic,

    http://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Globalizationhttp://en.wikipedia.org/wiki/International_marketinghttp://en.wikipedia.org/wiki/International_marketinghttp://en.wikipedia.org/wiki/Marketing_management#cite_note-0%23cite_note-0http://en.wikipedia.org/wiki/Corporate_culturehttp://en.wikipedia.org/wiki/Industryhttp://en.wikipedia.org/wiki/General_managerhttp://en.wikipedia.org/w/index.php?title=Marketing_management_strategy&action=edit&redlink=1http://en.wikipedia.org/wiki/Objectivehttp://en.wikipedia.org/wiki/Markethttp://en.wikipedia.org/wiki/Strategic_planninghttp://en.wikipedia.org/w/index.php?title=Customer_analysis&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Customer_analysis&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Company_analysis&action=edit&redlink=1http://en.wikipedia.org/wiki/Competitor_analysishttp://en.wikipedia.org/wiki/Market_segmentationhttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Globalizationhttp://en.wikipedia.org/wiki/International_marketinghttp://en.wikipedia.org/wiki/International_marketinghttp://en.wikipedia.org/wiki/Marketing_management#cite_note-0%23cite_note-0http://en.wikipedia.org/wiki/Corporate_culturehttp://en.wikipedia.org/wiki/Industryhttp://en.wikipedia.org/wiki/General_managerhttp://en.wikipedia.org/w/index.php?title=Marketing_management_strategy&action=edit&redlink=1http://en.wikipedia.org/wiki/Objectivehttp://en.wikipedia.org/wiki/Markethttp://en.wikipedia.org/wiki/Strategic_planninghttp://en.wikipedia.org/w/index.php?title=Customer_analysis&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Customer_analysis&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Company_analysis&action=edit&redlink=1http://en.wikipedia.org/wiki/Competitor_analysishttp://en.wikipedia.org/wiki/Market_segmentation
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    behavioral, needs-benefit, and other factors may all be examined. Marketers also

    attempt to track these segments' perceptions of the various products in the market

    using tools such asperceptual mapping.

    In company analysis, marketers focus on understanding the company's cost

    structure and cost position relative to competitors, as well as working to identify a

    firm's core competencies and other competitively distinct company resources.

    Marketing managers may also work with the accounting department to analyze the

    profits the firm is generating from various product lines and customer accounts.

    The company may also conduct periodic brand audits to assess the strength of its

    brands and sources ofbrand equity.

    The firm's collaborators may also be profiled, which may include various

    suppliers, distributors and other channel partners, joint venture partners, and

    others. An analysis of complementary products may also be performed if such

    products exist.

    Marketing management employs various tools from economics and competitive

    strategy to analyze the industry context in which the firm operates. These include

    Porter's five forces, analysis of strategic groups of competitors, value chain

    analysis and others. Depending on the industry, the regulatory context may also be

    important to examine in detail.

    In Competitor analysis, marketers build detailed profiles of each competitor in the

    market, focusing especially on their relative competitive strengths and weaknesses

    using SWOT analysis. Marketing managers will examine each competitor's coststructure, sources of profits, resources and competencies, competitive positioning

    and product differentiation, degree ofvertical integration, historical responses to

    industry developments, and other factors.

    http://en.wikipedia.org/wiki/Perceptual_mappinghttp://en.wikipedia.org/wiki/Core_competencehttp://en.wikipedia.org/wiki/Resource-Based_Viewhttp://en.wikipedia.org/wiki/Accountinghttp://en.wikipedia.org/wiki/Profit_(accounting)http://en.wikipedia.org/wiki/Product_lininghttp://en.wikipedia.org/w/index.php?title=Brand_audits&action=edit&redlink=1http://en.wikipedia.org/wiki/Brand_equityhttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Joint_venturehttp://en.wikipedia.org/wiki/Complement_goodhttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Competitive_strategyhttp://en.wikipedia.org/wiki/Competitive_strategyhttp://en.wikipedia.org/wiki/Porter_5_forces_analysishttp://en.wikipedia.org/wiki/Strategic_grouphttp://en.wikipedia.org/wiki/Value_chainhttp://en.wikipedia.org/wiki/Regulationhttp://en.wikipedia.org/wiki/SWOT_analysishttp://en.wikipedia.org/wiki/Positioning_(marketing)http://en.wikipedia.org/wiki/Product_differentiationhttp://en.wikipedia.org/wiki/Vertical_integrationhttp://en.wikipedia.org/wiki/Perceptual_mappinghttp://en.wikipedia.org/wiki/Core_competencehttp://en.wikipedia.org/wiki/Resource-Based_Viewhttp://en.wikipedia.org/wiki/Accountinghttp://en.wikipedia.org/wiki/Profit_(accounting)http://en.wikipedia.org/wiki/Product_lininghttp://en.wikipedia.org/w/index.php?title=Brand_audits&action=edit&redlink=1http://en.wikipedia.org/wiki/Brand_equityhttp://en.wikipedia.org/wiki/Distribution_(business)http://en.wikipedia.org/wiki/Joint_venturehttp://en.wikipedia.org/wiki/Complement_goodhttp://en.wikipedia.org/wiki/Economicshttp://en.wikipedia.org/wiki/Competitive_strategyhttp://en.wikipedia.org/wiki/Competitive_strategyhttp://en.wikipedia.org/wiki/Porter_5_forces_analysishttp://en.wikipedia.org/wiki/Strategic_grouphttp://en.wikipedia.org/wiki/Value_chainhttp://en.wikipedia.org/wiki/Regulationhttp://en.wikipedia.org/wiki/SWOT_analysishttp://en.wikipedia.org/wiki/Positioning_(marketing)http://en.wikipedia.org/wiki/Product_differentiationhttp://en.wikipedia.org/wiki/Vertical_integration
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    Marketing management often finds it necessary to invest in research to collect the

    data required to perform accurate marketing analysis. As such, they often conduct

    market research (alternately marketing research) to obtain this information.

    Marketers employ a variety of techniques to conduct market research, but some ofthe more common include:

    Qualitative marketing research, such as focus groups

    Quantitative marketing research, such as statistical surveys

    Experimental techniques such as test markets

    Observational techniques such as ethnographic (on-site) observation

    Marketing managers may also design and oversee various environmental scanning

    and competitive intelligence processes to help identify trends and inform the

    company's marketing analysis.

    http://en.wikipedia.org/wiki/Market_researchhttp://en.wikipedia.org/wiki/Marketing_researchhttp://en.wikipedia.org/wiki/Qualitative_marketing_researchhttp://en.wikipedia.org/wiki/Focus_groupshttp://en.wikipedia.org/wiki/Quantitative_marketing_researchhttp://en.wikipedia.org/wiki/Statistical_surveyhttp://en.wikipedia.org/wiki/Experimental_techniqueshttp://en.wikipedia.org/wiki/Test_markethttp://en.wikipedia.org/wiki/Observational_techniqueshttp://en.wikipedia.org/wiki/Ethnographyhttp://en.wikipedia.org/wiki/Environmental_scanninghttp://en.wikipedia.org/wiki/Competitive_intelligencehttp://en.wikipedia.org/wiki/Market_researchhttp://en.wikipedia.org/wiki/Marketing_researchhttp://en.wikipedia.org/wiki/Qualitative_marketing_researchhttp://en.wikipedia.org/wiki/Focus_groupshttp://en.wikipedia.org/wiki/Quantitative_marketing_researchhttp://en.wikipedia.org/wiki/Statistical_surveyhttp://en.wikipedia.org/wiki/Experimental_techniqueshttp://en.wikipedia.org/wiki/Test_markethttp://en.wikipedia.org/wiki/Observational_techniqueshttp://en.wikipedia.org/wiki/Ethnographyhttp://en.wikipedia.org/wiki/Environmental_scanninghttp://en.wikipedia.org/wiki/Competitive_intelligence
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    CHAPTER II

    COMPANY PROFILE

    2.1 ABOUT KS OILS

    Indias leading integrated edible oil company serving millions of customers with

    its trusted brands and health friendly products!

    K S Oils is a leading integrated edible oil company and is the trusted name behind

    renowned brands like Kalash, Double Sher, K S Gold, among others. Our

    consumer brands and products in mustard oil, soybean oil and palm oil are a

    household name with Indian consumers who use our oils regularly as a healthy

    cooking medium. A leader in mustard oil in India, K S Oils today enjoys 11%

    market share in the overall mustard oil segment with a dominant 25% market

    leadership in branded mustard oil.

    K S Oils is an Indian company with international footprint and global ambitions; a

    leader in the edible oil market in India, it has generated a turnover of over Rs.

    3,000 crores during the financial year 2008-09. The company has in the recent past

    successfully undertaken the growth strategy of capacity expansion, green field

    projects and acquisitions, thus creating an unchallenged competitive advantage.

    With secured raw material supply source, near to customer sales points and a

    robust distribution and dealer network, K S Oils is creating market and brand

    leadership.

    The company believes in its vision ofDelivering Health & Prosperity; with its

    deep understanding of the mustard oil sector, the company today reaches out to

    millions of Indian consumers. It is delivering healthy cooking medium to Indian

    homes - ensuring good health and mental & physical prosperity for the whole

    family. K S Oils relentless focus on quality and hygiene has ensured that purity

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    and freshness of mustard and other oils are preserved till it reaches the home of

    the consumers in every nook and corner of the country.

    K S Oils is a strong family of near to 3000 employees spread over its 6manufacturing plants, marketing offices and plantations in India, Malaysia,

    Indonesia and Singapore. With the company registering explosive growth,

    opportunity for fresh and experienced talent is immense with Indian and overseas

    opportunities. A strong leadership team comprising of the founders and senior

    industry professionals have laid a robust strategy and execution deliverables for

    the company, thus Delivering Health & Prosperity not only to consumers but

    every other stakeholder employees, shareholders & investors, vendors &

    partners and society as a whole.

    As one of Indias leading companies in the edible oil sector, K S Oils has deep

    understanding of agri-commodity and farmer community issues. Today, K S Oils

    is part of the Indian growth story using the countrys inherent strength in

    agricultural resources and best managerial talent to serve millions of consumers in

    India and abroad. Creating an Indian MNC with international footprint of

    knowledge, leadership and value for its stakeholders across the globe!

    Registered & Corporate Office

    Address : Jiwajiganj, Morena - 476001 (MP) India.

    Phone : +91-7532-300000

    Fax : +91-7532-405060 & 300106

    Email : [email protected]

    Contact Person : Mr. Naveen Jain

    mailto:[email protected]:[email protected]
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    Factory Location

    Address : Industrial Area, A-B Road, Morena - 476001 (MP)

    India.

    Phone : +91-7532-232881 to 884, 304000

    Fax : +91-7532-232885 & 304112

    Email : [email protected]

    Contact Person : Mr. Ritesh Mundra

    Cell : +91-9329777552

    Branch Office - Delhi

    Address : 806 New Delhi House Barakhamba Road, NewDelhi

    110001

    Phone : +91-11-23762350

    Fax : +91-11-23711493

    Email : [email protected]@ksoils.com

    Contact Person : Mr. Yogendra Sarup

    Cell : +91-9810009411

    Branch Office - Mumbai

    Address : A-311, Everest Grande, Mahakali Caves Road,

    Opp. Ahura Centre, Andheri (East),

    Mumbai - 400 093, India

    Phone : +91 22 42335151 +91 22 26879772

    Fax : +91 22 42335155

    Email : [email protected]

    Contact Person : Ms. Diana Alva

    mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]
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    Cell : +91 93241 14007

    Branch Office - Vashi, Mumbai

    Address : Room 112, 1st Floor,

    Jayant Oil Mill Warehousing Compound,

    Plot 48/49, Sector 19A,

    Near APMC Market II,

    Vashi, Navi Mumbai

    Email : [email protected]

    Contact Person : Mr. Nalinesh Jha

    Tel : +91 22 27840782 +91 22 27849783

    Cell : +91 98200 35546

    Branch Office - Guwahati

    Address : 7, R K Mour Market, Fancy Bazar, T R Phukan Road

    Guwahati - 781001 (Assam) India.

    Phone : +91-361-2512364, 2603177

    Fax : +91-361-2603191

    Contact Person : Mr. Chandra Kamal Bhuiya

    Cell : +91-9864025789

    Branch Office - Gwalior

    Address : Daal Bazar, Lashkar, Gwalior - 474001 (MP) India

    Phone : +91-751-2320658 & 2320494

    mailto:[email protected]:[email protected]
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    Fax : +91-751-2329262

    Contact Person : Mr. Devendra Sharma

    Cell : +91-9329732861

    Branch Office - Gandhidham

    Address : Gopal Bhawan, Plot # 9, Ward # 12-B, Collector Road

    Gandhidham - 370201 (Kutch-Gujarat) India.

    Phone : +91-2836-234429 & 231720

    Fax : +91-2836-231720

    Email : [email protected]

    Contact Person : Mr. Ashok Kawde

    Cell : +91-9327147040

    mailto:[email protected]:[email protected]
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    2.2 MISSION

    K S Oils is a leading Indian integrated edible oil company with a large base of

    ever growing consumers. The company has over a period of two decades built a

    strong brand reputation and emotional connect with consumers for "DeliveringHealth & Prosperity" through its consumer brands and products.

    Our single minded mission of "Delivering Health & Prosperity" is driven by our

    belief that consumers need the best - pure and unadulterated edible oil as a

    cooking and health medium. This ensures that all the health properties of rich

    edible oils like mustard, palm and soybean are enjoyed and consumed by families.

    A healthy dietary pattern and intake of traditional oils like mustard oil helps in a

    healthy mind and body. At K S Oils, we will not do anything which does not result

    in "Delivering Health & Prosperity".

    Thus, our mission is to ensure that be it people, process and products or investors,

    vendors & partners and society as a whole, we will deliver the best value

    proposition as per global standards and international benchmarking. Thus

    "Delivering Health & Prosperity" in each and every field.

    Our Mission of "Delivering Health & Prosperity" is helping us craft our future

    strategies for growth - creating better and new products for consumers and

    creating a value proposition which ensures that through our actions we deliver our

    promise to all our stakeholders. K S Oils is poised to become a true Indian MNC

    with pan India presence and operations across the globe.

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    2.3 BUSINESS

    Manufacturing Process

    K S Oils has all its manufacturing plants located in the rich mustard growing belt

    of Madhya Pradesh and Rajasthan in India. The mother plant is situated in Morenaand is one of the best state-of-the-art integrated manufacturing facilities in the

    country. This unit situated in the midst of the Mustard growing region of Madhya

    Pradesh is a state-of-the-art plant that houses all facilities under one roof.

    Equipped with Kohllus and expellers to crush the oil seeds, refineries to refine the

    crude oil, solvent extractor, vanaspati plant and storage tanks; what makes it an

    integrated plant is its packaging department.

    The uniqueness of the packaging department is that apart from packing the

    products, it also produces the packing materials in-house. The Plant has a capacity

    of crushing 1,475 metric tonnes of mustard seed per day, making it the largest

    integrated mustard oil Manufacturing Plant in the country.

    Superior quality mustard seeds are selected for the process of manufacturing to

    produce the best quality edible oil. These seeds are then crushed in Kohllus and

    expellers to obtain crude oil, which is directly sold as crude/virgin mustard oil to

    suit the taste of the conventional consumers. Under further processing the

    remaining oil-cake is passed through solvent extractors to draw solvent oils. The

    solvent oil is either sold for industrial use or sent to refinery to make refined oil.

    In the extraction of Soybean Oil dehulled yellow soybeans of high quality are

    selected. These seeds are cracked and adjusted for moisture content and then

    subsequently rolled into flakes. With the help of commercial hexanes the solvent

    is extracted, which is further refined and blended to produce the best quality edible

    oil. The refined oil finds its place directly to the market or is further hydrogenated

    to generate vanaspati. De-oiled cake obtained from the extraction procedure is

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    either sold locally or exported to cattle/ aqua feed manufacturing companies

    abroad. Imported and local crude oils like soyabean and palm are refined in the

    refinery and sold as refined soyabean oil and refined palm oil. The integrated

    process (flow chart) from raw material to finished products enables K S Oils tocater to a range of consumers depending upon the taste and budget of the

    customer.

    The entire process

    Selection of Seed: Seeds are selected meticulously for the production of best

    quality edible oil.

    Kachi Ghani or Crude Oil: The seeds are cleaned and loaded through conveyors

    into the crushers under controlled temperature to maintain pungency. The residue

    obtained from crushers is processed further in the expellers to obtain oil with less

    pungency. The pungent oil from the crushers and the less pungent one from the

    expellers are blended in a pre-defined proportion to obtain the edible oil of right

    pungency.

    Solvent Oil: The filtrate from the extractor is sprayed with Hexane and distilled toproduce Solvent Oil. De-oiled cakes formed during the process is exported to

    cattle feed manufacturers.

    Refined Oil: The solvent oil is passed through refineries to obtain crystal clear,

    de-odorized oil or refined oil.

    Vanaspati: Hydrogenation of the refined oil produces Vanaspati.

    Storage and Packing: The oil produced in the crude, solvent and refined formsand the Vanaspati are sent to separate storage tanks. From the storage tanks it is

    routed to the packing department, where it is directly filled into tins, bottles and

    pouches mechanically. This state-of-the-art packing system at K S Oils not only

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    makes the packing attractive and durable, but also gives a profound thought to the

    purity of the product and health consciousness of the Indian customers.

    K S Oils is also concerned about the environmental safety. It has therefore adoptedthe Green Power Technology and has set up 34 wind mills of total 32 Mega Watt

    capacity to generate green energy. This green energy saves power consumption in

    addition to reducing cost of production.

    To operate a manufacturing unit of its magnitude, K S Oils has a highly efficient

    and skilled workforce and believes that their human resource is the key to their

    success. To augment the skills of its employees, K S Oils have given them the

    liberty to experiment with the manufacturing process resulting in high quality

    products. K S Oils expansion plan has 4 plants coming up in the mustard

    producing belts of Rajasthan and Madhya Pradesh. Also K S Oils have bought

    palm plantations in Malaysia and Indonesia to keep pace with the requirement of

    raw materials that would arise upon the plants being operational. These key steps

    taken by K S Oils to increase production would help the country at large to meet

    its growing demand and attain self-sufficiency. Also these plants would provide

    job opportunities to the people in the region.

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    2.4 RESEARCH AND DEVELOPMENT:

    As a leading agri-commodity and edible oil player in India, K S Oils has focused

    R&D initiatives on two fronts

    Current production, quality and best practices

    Collaborating with farmers to create a bottom up R&D approach

    With the aspiration to provide the best to its precious customers, K S Oils has set

    up to an effective R&D team with an indispensable R&D lab within the Company

    that envisions innovation. The team ensures the quality of the seeds and crude oil

    that find its way to the factory and the purity and edibility of the oil is ascertained

    of QC before it leaves the Company premises.

    The R&D team in close association with the farmers also conducts study and

    research to produce the best seeds. This initiative taken by the R&D team of K S

    Oils would help in increasing the supply of raw material to increase productivity,

    which in turn would help in keeping pace with the growing demand.

    Sales and Marketing:K S Oils believes in creating a strong consumer facing front end and invests

    heavily in creating a well oiled sales and marketing machinery. As a leading edible

    oil player in the FMCG segment, sales and marketing play a key role in ensuring

    that the corporate and products brands communicate and reach out to the

    customers in proper way; helping the Company in selling its strong value

    proposition of purity, quality and healthy cooking oil.

    K S Oils has developed a deep distribution network to reach out to its customers

    across the country. This distribution network services the urban and rural market

    alike. Railways being the faster mode of transport, K S Oils prefers rail to road for

    reaching its finished products. It also has its own depots at the major railway

    arrival points. For the rest of the market in the country, K S Oils has set up a

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    network of C&F agents and Central Distribution Points. An aggressive nationwide

    growth is being rolled out by almost doubling the number of distributors from the

    current size. Today approximately 1,193 distributors and 1,85,000 retailers market

    K S Oils products across Eastern and Central India.

    As part of its sales and marketing efforts, K S Oils regularly communicates with

    the consumer on various platforms to increase awareness of health and healthy

    cooking oil medium; health camps are conducted to educate the consumer and also

    ensure first time trials and word of the mouth publicity. This growing awareness

    has widened the markets for K S Oils across India.

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    2.5 BOARD OF DIRECTORS & MANAGEMENT COUNCIL

    Ramesh Chand Garg

    Ramesh Chand Garg is the Chairman of the Board of K S Oils Limited. He

    belongs to the reputed Garg family from Morena and part of the founder family.

    With over three decades of experience in the edible oil manufacturing industry,

    agri products and commodity exports, he is involved in the strategic initiatives ofthe company.

    Mr. Garg articulated, designed and implemented the rejuvenated growth story at K

    S Oils. His vision of creating an integrated global edible oil company and focusing

    on bringing back the importance of mustard oil in the daily life of the Indian

    consumers has resulted in the companys success and also competitors following

    suit.

    Mr. Garg is a member of leading industry associations and a recipient of various

    awards and honors. Under his leadership, the company was recently voted as one

    of the fastest growth company by Economic Times, Indias top ranked business

    daily. He was recently awarded The Oilman of the Year-2007 by Globoil India,

    one of the worlds premier vegetable oil research organizations. Mr. Garg takes

    active interest in farmer and community initiatives; he is instrumental in working

    with the farmers at the local level to ensure productivity increase and best

    practices in farm methodologies. His views on commodity markets and edible oil

    sector are well sought after and he is a speaker in various international forums.

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    Sanjay Agarwal

    Sanjay Agarwal is the Managing Director at K S Oils. He plays a lead role in

    defining the company strategy and in implementing the companys growth plans

    to maintain its leadership in the industry. Sanjay has been associated with the

    company for over two decades in various capacities. His responsibilities include

    overall management, Finance & Accounting, Investments and Acquisitions.

    Sanjay has been instrumental in implementing the vision of the company and has

    led the companys mammoth growth in the past few years. He is responsible for

    the backward integration of the company and its foray into alternative energy and

    global footprint. Under his leadership, the company has been voted as the Highest

    Processor of Rapeseed in India for three consecutive years till 2007-08 by the

    Solvent Extractors Association, a premium body of vegetable oil manufacturers in

    India. Sanjay is a gold medallist in M.Com. from the University of Agra. He is a

    Fellow Member (FCA) of the Institute of Chartered Accountants of India and the

    Institute of Company Secretaries of India. He ran his own practice before joining

    the company.

    Sourabh Garg

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    Sourabh Garg is the Executive Director at K S Oils. He is part of the founder

    family and is responsible for the domestic organic growth plans of the company.

    He has previously worked in the Morena factory and currently oversees the new

    projects of the company in India setting up of green field projects and capacityexpansion. He is also responsible for driving the quality movement in the

    company and dealing with outside partners like vendors.

    Sourabh is one of the youngest member of the board and is known for his

    enthusiasm and hard work. Belonging to the younger generation, he brings in a lot

    of understanding and directions in all project implementation and execution. He is

    in-charge of implementing of global best practices, thus setting up the first

    automated plant for the company. He is the TQM champion for the company.

    Sourabh was chosen as an official delegate of Solvent Extractors Association

    which visited various countries like Brazil, Paraguay to understand cropping

    patterns and also exchange knowledge with the local government and associations.

    P. K. Mondloi

    P. K. Mondloi is an Independent Director and is one of the leading financial brains

    in the region. A banker by professional, he has extensive experience working for

    Public Sector Banks. Also, he has expert understanding on issues of banking and

    finance like project finance and planning and lending. With an outstanding

    profession career, he brings across sharp financial acumen and insights into

    business transactions both from a risk and reward perspective.

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    B. N. Singh

    B. N. Singh is an Independent Director and brings with him an unmatched

    professional work experience of over three decades. During his illustrious tenure

    he held senior positions with the Industry Department, Government of Madhya

    Pradesh. After his government tenure, he has served in senior positions in the

    private sector; have been a consultant Hindustan Motors and Oriental Paper Mills.Mr. Singh also has worked as a Senior Advisor to Madhya Pradesh State Industrial

    Development Corporation (MPSIDC)

    Dr. R. S. Sisodia

    Dr. R. S. Sisodia is an Independent Director and holds a Doctorate in agriculture.

    A very senior professional in the filed of agriculture and crop development, he is

    an authority on leading issues of agri-commodity and agri-marketing in the state of

    Madhya Pradesh. His last assignment was as the Additional Director, Madhya

    Pradesh Agricultural Marketing Board and he has served the Government of

    Madhya Pradesh in various capacities. An ardent believer in the Indian agri story,

    he adds immense wealth of experience in this sector with specific focus on quality

    and agricultural R&D.

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    P. R. Srinivasan

    P. R. Srinivasan is the Director at K S Oils. He is the Managing Director of

    Citigroup Venture Capital International, Mumbai office. He was previously

    employed with HSBC Private Equity (1995-2002) and ICICI Ventures (1992-95).

    Before commencing his career in private equity he was employed with Hindustan

    Aeronautics Limited (1986-1990). Mr. Srinivasan is an engineering graduate fromthe College of Engineering, Guindy, Anna University and a post graduate in

    Management from Indian Institute of Management, Bangalore.

    R. Ganesh

    R. Ganesh is the Executive Director at K S Oils. He is the change leader in the

    company's talent initiative and is responsible for all human resource and people

    growth in the company. He has been associated with the company and its founders

    for over a decade and currently oversees the Human Resource Health of the

    company. A professional with over three decades of diverse experience across

    sectors like finance, human resources and regulatory issues, Ganesh brings a

    wealth of experience in the company. He is using global and Indian best practices

    in creating a professional work environment and building a strong management

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    team. He has initiated several people practices which has enhanced the Human

    capability index of the company and has contributed in creating a strong

    leadership and management team. A professional Company Secretary, Ganesh

    also holds a degree in law.

    Dr. R. P. Singh

    Dr. R. P. Singh is an Independent Director and is the Director of Harcourt Butler

    Institute, Kanpur. He is a leading professor and academic authority in South East

    Asia on oilseeds and has been involved with various research programs to increase

    the quality of seeds and thereby increase the yield and output. His Ph. D. thesis on

    'Studies on Rice bran Oil Processing' is a great source of knowledge and has won

    wide recognition.

    Dr. J. P. Singh

    Dr. J. P. Singh is an Independent Director and Head of the Department of

    Agriculture Extension, R.B.S College in Agra. Dr. Singh has over three decades of

    teaching experience in Agriculture Extension education. During this career, he has

    supervised several doctoral level research papers. He has been actively involved in

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    developing training programs, exhibitions, field visits in the area of Agriculture

    Extension. Dr. Singh has delivered several lectures on Extension Education and

    Training in many universities in the state of Uttar Pradesh. Dr. Singh has more

    than fifty research papers to his credit and has authored three books. He is on thePanel of Selection and Screening of Scientists at the Indian Council of Agriculture

    Research and also on the Selection Boards of some leading Indian agriculture

    universities. Dr. Singh holds a doctorate in Agriculture Extension.

    Jimmy Mahtani

    Jimmy Mahtani is the Director at K S Oils. He heads the India investment team of

    Baring Private Equity Asia Group, an Asia dedicated investment management firm

    with US$ 2.5 bn under management. At Baring Asia, Jimmy has led investments

    in metals (Bhushan Power & Steel), organic textiles (Pratibha Syntex), retail

    financial services (Karvy Stock Broking & Sharekhan), engineering &

    construction (Rithwik Projects) and real estate services (RSP Design) in addition

    to K S Oils. Prior to Baring, Jimmy worked with General Altanic Partners and

    helped establish their practice in India. Previously he was with the North America

    investment banking teams at Bear Stearns and Merrill Lynch. Jimmy graduated

    with honours from Georgetown University.

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    Rashmi Kant Nagar

    Rashmi Kant Nagar is an Independent Director and a leading consultant in the

    fields of dairy, agriculture and rural development. Mr. Nagar has over three

    decades of experience in dealing with organization, institutional development, and

    resource management issues for vertically integrated development of commodity-

    based, stakeholder-owned, professionally managed, multi-level cooperativeinstitutions. He held several senior positions with the National Dairy Development

    Board (NDDB) from 1978-1999. He was a Planning Expert on the World Bank

    Dairy Sector Review Mission to Pakistan in 1982.

    Since 1999, Mr. Nagar has been working as a freelance consultant for several

    Indian and foreign organisations. His work centres on strategic intervention for

    sustainable development in dairy and agriculture sectors. Here his primary focus is

    on developing institutions / management systems for small producers so as to

    empower them through participation in value chain development.Mr. Nagar holds

    a Bachelors degree in Agriculture and Masters degrees in Dairy Science and

    Agriculture Economics.

    Management Team

    Himanshu Gandhi Global Head (Business Strategy)

    Davesh Agarwal Vice - President (Administration)

    Ashwani Garg Vice - President (Commercial)

    Yogendra Garg Vice - President (Infrastructure)

    Sandeep Taori Vice - President (Taxation)

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    Praveen Khandelwal Assistant Vice - President (Accounts)

    Brijesh Bagpatia Assistant Vice - President (Supply Chain)

    Manoj Murarkar Assistant Vice - President (Supply Chain)

    Nikhil Mehta Assistant Vice - President (Business Strategy)Deenanath Bagpatia General Manager (Commercial)

    Pradeep Shivhare General Manager (Manufacturing)

    Raj Kumar Tambi General Manager (Marketing)

    Gali Sriniwas General Manager (Production)

    V. K. Mathur General Manager (R&D)

    Kalyan Kinkar Sarkar General Manager (Manufacturing)

    Naveen Jain Company Secretary

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    2.6 HISTORY & TIMELINES

    Established in 1985, KS Oils today is one of India's leading integrated edible oil

    companies. The Company has been growing at a fast pace and has achieved

    significant milestones on its way to progress.

    Key Milestones

    2008: K S Oils journey as a global player begins; first Indian company to acquire

    palm plantations abroad

    This plantation in Indonesia occupies 50,000 acres (20,000 ha) and is

    estimated to supply 80,000 tonnes of oil to the manufacturing the refining

    plants in India.

    Crosses the magic Rs.2,000 crore turnover with net profit of Rs. 122 crore

    and marches ahead to become an integrated edible oil MNC from India

    K S Oils adds 28 windmills with capacity of 24 MWs.

    2007: Year 2007 was a very important year in the history of K S Oils.

    K S Oils acquires an edible plant at Jodhpur, Rajasthan.

    A strategic tie-up is made with an Alwar based plant in Rajasthan to

    increase production

    K S Oils listed on the NSE in April 2007

    The shares of the company was sub-divided to Re.1/- from Rs.10/-

    Baring Private Equity Asia invested in the Company.

    A GDR issue is floated and the GDRs get listed on the Singapore Stock

    Exchange

    2006: Year 2006 was the year that exhibited new dimensions for expansion.

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    The Company acquires oil mills on lease with a capacity of 225 TPD

    production

    Backward integration is implemented in power sector by commissioning

    Wind Turbines of 2.5 MW

    Citigroup's venture capital arm "Citigroup Venture Capital International

    Growth Partnership Mauritius Limited" (CVCIGPML) invest in K S Oils;

    first time a PE investing in a edible oil company in India

    2002: A High Density Polythylene Jar manufacturing unit was started to enhance

    the packaging system

    2001: A Vanaspati Unit with a capacity of 150 Tonnes per day production was set

    up and commissioned.

    1995: The refining operations of the Company was expanded

    1994: The Company goes public. It floats an IPO and gets listed on BSE, MPSE,

    JSE and DSE

    1992-93: 1992-93 saw the first and major expansion with the building up and

    commissioning of its Solvent Extraction Unit

    1989: Ventured into Mustard oil with an oil mill of crushing capacity of 150

    Tonnes of oil per day.

    1985: Birth of K S Oils - a Refinery with a production capacity of 60 Tonnes of oil

    per day.

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    2.7 BRANDS & BUSINESS

    Over the past two decades, K S Oils has built, nurtured and continually improved

    upon its various brands of edible oils. As a leading FMCG player in India and a

    leader in the mustard oil segment, K S brands dominate the market especially inEast and North East India. Recently the Company has forayed into Central and

    North India and the consumer response has been encouraging. Today, K S brands

    are trusted by millions of consumers and are delighting their palate.

    K S brands comprise a range of healthy cooking oil brands in mustard, refined oil

    and vanaspati, thus catering to the tastes and preferences of different categories of

    consumers. Our emphasis on 'convenience' packaging of our brands ensures that

    they meet the needs of consumers at every price point. All our brands have been

    developed on the basis of consumer feedback and preferences derived from in-

    depth market research. Over the years we have invested significantly in nurturing

    these brands in terms of quality, health, packaging and market penetration.

    K S has been able to create two very powerful brands in the mustard oil segment, a

    very significant achievement as 75% of mustard oil in India is sold loose. Thecompanys strict adherence to quality, purity and delivering unadulterated oil to

    consumers has won it unstinted loyalty from millions of homemakers who trust K

    S Oils products as their cooking oil partner for the whole family. Each brand in the

    K S basket has a distinctive positioning catered to address a specific consumer

    need. The Company invests significantly in creating brand awareness and

    consumer education; from TV commercials to health camps to promotions

    informing consumers of the health benefits of its products, the Company hascreated strong brand recall and loyalty among every Indian household.

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    Kalash

    Kalash is K S Oils flagship premium brand in mustard oil segment. Kalash is

    popular among mustard oil consumers, who have the conventional affection to the

    rawness and pungency of mustard and believe in having healthy and dietconscious food. With the medicinal and preservative qualities of mustard kept

    intact, Kalash is ideal for massage and pickling purposes.

    Kalash is available in the following convenient packs.

    Pet bottles

    200 ml, 500 ml, 1 litre

    Pet Jars

    2 litre, 5 litre

    Pouches

    50 ml, 100 ml, 500 ml, 1 litre

    Jerry cans

    2 litre, 5 litre and 15 litre

    Tins

    2 litre, 5 litre, 15 litre, 15 Kg

    Nutritional value of mustard oil:

    Vitamin E (anti oxidant, radiant skin, good for heart)

    Natural anti oxidants (slows ageing, prevents illness and diseases)

    High amount of mono-unsaturated fatty acids (good for heart)

    Good ratio of polyunsaturated fatty acids (good for heart)

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    Double Sher

    Double Sher is a leader in branded mustard oil. For a decade now it has been the

    preferred choice of value-seeking mustard oil patrons. A leader in the branded

    mustard oil segment in the North-East region, Double Sher caters to the healthconscious consumers. A mass brand for over a decade, it is very popular with the

    young generation of consumers.

    Double Sher is available in the following convenient packs.

    Pet bottles

    200 ml, 500 ml, 1 litre

    Pet Jars

    2 litre, 5 litre

    Pouches

    50 ml, 100 ml, 500 ml, 1 litre

    Jerry cans

    2 litre, 5 litre, 15 litre

    Tins

    15 litre, 15 kg

    Nutritional value of mustard oil:

    Vitamin E (anti oxidant, radiant skin, good for heart)

    Natural anti oxidants (slows ageing, prevents illness and diseases)

    High amount of mono-unsaturated fatty acids (good for heart)

    Good ratio of polyunsaturated fatty acids (good for heart)

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    Kalash Soya

    Kalash Soya, refined soy bean oil brand was introduced by K S Oils as a part of its

    continuous endeavor to provide healthy cooking oil choices to Indian consumers.

    Kalash Soya preserves the inherent goodness and properties of soy bean to giveconsumers light, tasty and healthy edible oil. The great taste along with their

    quality to enrich food with Iron, Vitamin B, Calcium and Zinc has won them

    consumer loyalty across large parts of India. As these oils are rich in

    Polyunsaturated Fatty Acids, they help in keeping cholesterol level under check

    and are preferred by health-conscious home makers for their families.

    Kalash Soya is available in the following convenient packs.

    Pet bottles

    500 ml, 1 litre

    Pouches

    500 ml, 1 litre

    Jerry cans

    2 litre, 5 litre, 15 litre

    Tins

    15 litre, 15 kg

    Nutritional value of mustard oil:

    Low in saturated fat (good for heart)

    Rich in essential fatty acids (good for heath)

    Excellent source of vitamin E (anti oxidant, radiant skin, good for heart)

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    Kalash Sunflower

    K S Oils has introduced refined sunflower oil made up of pure seeds of sunflower

    for those who likes much pungency and aroma in food. The oil makes food

    delicious and also its natural vitamin E provides health benefits. The oil containsgood levels of MUFA and PUFA for healthy heart. Kalash Refined Sunflower oil

    is high in the essential vitamin E and low in saturated fat. Sunflower oil is

    common cooking oil that has high levels of the essential fatty acids called

    polyunsaturated fat good for heart. Sunflower oil of any kind has been shown to

    have cardiovascular benefits as well.

    Kalash Sunflower is available in the following convenient packs.

    Pet bottles

    1 litre

    Pouches

    1 litre

    Jerry cans

    5 litre, 15 litre

    Tins

    15 litre, 15 kg

    Nutritional value of mustard oil:

    Low in saturated fat (good for heart)

    Rich in essential fatty acids (good for heath)

    Excellent source of vitamin E (anti oxidant, radiant skin, good for heart)

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    K S Gold

    Introduced over a decade ago, K S Gold is K S Oil's popular brand in vanaspati oil

    category. Made by the hydrogenation of excellent quality crude palm oil, the white

    granular vanaspati is a multipurpose cooking medium and is also widely used formaking traditional Indian sweets due to its semi-solid consistency. A unique

    aspect of K S brand vanaspati is that it is fortified with Vitamin A and E to deliver

    health benefits to consumers.

    K S Gold is available in the following convenient packs.

    Pouches

    200ml, 500 ml, 1 litre

    Jerry cans

    2 litre, 5 litre, 15 litre, 15 kg

    Tins

    15 litre, 15 kg

    The introduction of mini retail packs of 200 ml was in response to the need of

    rural consumers. The strategy has paid off as KS Gold Vanaspati have been able to

    penetrate deeper into the rural markets.

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    CHAPTER III

    REVIEW OF LITERATURE

    KS Oils add fresh long positions

    K.S. Badri Narayanan

    Turnover jumped to Rs 1.08 lakh crore on Monday. The Nifty April futures closed

    weak at 5,204.05 against the spot close of 5,203.65 but saw a marginal

    accumulation of 0.36 per cent in open interest.

    The Nifty May futures closed at 5,207.05 but added just 4.4 per cent in open

    interest position. This indicates that traders are not willing to commit themselves.

    Among the options 5,200 call added 69.58 per cent and 5,100 put accumulated

    17.46 per cent. This indicates that Nifty could move in 5,200-5,100 range.

    Stock futures

    Today, trading belonged to Jain Irrigation Systems, Allahabad Bank and KS Oils.

    Among them KS Oils futures added 17.18 lakh shares (or 23 per cent) in open

    position and closed at 69.65 against the spot close of 69.4.

    Similarly, Allahabad Bank futures added 5.12 lakh shares or 23 per cent and

    closed at 160.85 with respect to the spot close of 160.5. This indicates creation of

    fresh long positions in today's trading, presenting a positive view on the stocks.

    Tata Steel and Tata Motors witnessed a drop in open position along with fall in

    prices. This indicates unwinding of long position.

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    Bharti Airtel futures finished a tad better at 305.8 but in discount with respect to

    the spot close of 306.05. It shed 10 lakh shares or five per cent in open position,

    suggesting unwinding of long position.

    DLF futures added fresh short positions. It added 2.51 lakh shares (1.93 per cent)

    and closed at 316.05 with respect to the spot close of 315.

    Unitech futures also witnessed fresh short positions. It closed at 80 against the spot

    close of 79.95 and added 11.97 lakh shares or 1.87 per cent.

    Another counter that added fresh short was Reliance Industries. The futures

    finished at 1,065 with respect to the spot close of 1,060.85 and added 1.58 lakhshares or 1.38 per cent in open interest position.

    FII activity

    Overseas investors remained net sellers in the F&O segment on Monday. They

    offloaded Rs 147.88-crore worth derivative contracts. Except index options,

    foreign investors have offloaded in index, stock futures and stock options.

    Thomson Reuters Business Description:

    K S Oils Limited is an India-based integrated edible oil company. The Company

    operates in three business segments: edible oil, which includes extraction of seed,

    refined oil, vanaspati oil, income from commodity hedging transaction

    (derivatives), high sea sales and local trading, power generation, which includes

    windmill and others, which include agriculture income. The Companys brands

    include Kalash, Double Sher, K S Soya, K S Gold and K S Gold Plus. It has all its

    manufacturing plants located in Madhya Pradesh and Rajasthan in India. Imported

    and local crude oils like soyabean and palm are refined in the refinery and sold as

    refined soyabean oil and refined palm oil. The Company acquired an edible oil

    refinery in east India at Haldia port, in February, 2009.

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    KS Oils to raise Rs. 450 crore

    Domestic edible oil manufacturer KS Oils on Tuesday said it would raise Rs. 450

    crore through the issue of securities to private equity firms, global depository

    receipts (GDR) and promoters funding for expansion in Southeast Asia.

    The private equity investor, New Silk Route, would invest Rs. 135 crore for nearly

    7 per cent stake, existing investors Citigroup Ventures Capital International

    (CVCI) and Baring Private Equity Asia would invest Rs. 49 crore each while

    promoters would bring in Rs. 157 crore and an additional Rs. 60 crore would be

    raised through a GDR issue, according to an official statement issued here.

    KS Oils is on an aggressive growth path and we are happy to see our two current

    private equity partners maintain their stake in our company. We welcome New

    Silk Route as our new partners, KS Oils Managing Director Sanjay Agarwal said.

    The company said plans to raise funds up to Rs. 450 crore have received a term

    sheet commitments of Rs. 390 crore from the three private equity investors and the

    promoters.

    KS Oils board approves stock split

    KS Oils has informed the BSE that the board of directors has approved payment of

    a 15 per cent dividend for 2006-07, to increase the authorised share capital to Rs.

    40 crore from Rs. 30 crore, to sub-divide equity shares from Rs. 10 per share to

    Re. 1 per share and to raise funds via GDRs/FCCBs/equity share/securities,

    convertible into equity shares on preferential basis to the extent of Rs. 400 crore,

    which includes the promoter contribution of Rs. 100 crore.

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    Bring Pvt picks up 7.5% in KS Oil

    Mumbai, July 16 Singapore-based private equity firm Bring Pvt Equity Asia has

    picked up 7.5 per cent stake in BSE-listed KS Oils by investing Rs 90 crore.

    The promoter group will pump in Rs 100 crore by subscribing to 23,86,635

    warrants convertible into one equity share of Rs 10 each.

    The company has also sought board of directors approval for raising Rs 90 crore

    through GDR (global depository receipt) and Rs 120 crore via FCCB (foreign

    currency convertible bonds). The company will issue preferential share to various

    trusts for raising Rs 50 lakh. The company will raise a total of Rs 400 crore.

    The company will convene extraordinary general meeting on August 8 to

    members approval.

    KS Oil has chalked out an ambitious expansion plan involving Rs 650 crore

    investments, including an investment of Rs 200 crore in wind power generation

    and Rs 50 crore in infrastructure.

    It is planning three new plants in Madhya Pradesh and two in Rajasthan. Post-

    expansion, the companys oil mill capacity will rise to 4,000 tonnes from 1,250

    tonnes, solvent extraction capacity to 3,600 tonnes and oil refinery capacity up to

    1000 tonnes, from 300 tonnes.

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    CHAPTER IV

    ANALYSIS AND INTERPRETATION

    Table 1

    The following table showing the Sales of KS Oils during the year 2004 - 2009

    Year Rs. in Lacks

    2008 2009 314667

    2007 2008 204389

    2006 2007 107051

    2005 2006 60818

    2004 2005 45246

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    Chart 1

    The following chart showing the Sales of KS Oils during the year 2004 - 2009

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    Table 2

    The following table showing the Profit Before Tax of KS Oils during the year

    2004 - 2009

    Year Rs. in Lacs

    2008 2009 26091

    2007 2008 18223

    2006 2007 7388

    2005 2006 1760

    2004 2005 412

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    Chart 2

    The following chart showing the Profit Before Tax of KS Oils during the year

    2004 - 2009

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    Table 3

    The following table showing the Profit After Tax of KS Oils during the year

    2004 - 2009

    Year Rs. in Lacs

    2008 2009 16936

    2007 2008 12070

    2006 2007 5732

    2005 2006 1517

    2004 2005 336

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    Table 3

    The following chart showing the Profit After Tax of KS Oils during the year

    2004 - 2009

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    CHAPTER V

    FINDINGS AND CONCLUSION

    5.1 FINDINGS

    In order to meet the fund requirement of the company for its Capital

    Expenditure for the purpose of setting up of (i) new capacities, (ii) wind

    turbines and (iii) warehouses and distribution centers, the company has

    come out with preferential allotment of Equity Shares and Warrants to

    the promoters and other foreign Investors during the year at an issue price calculated under SEBI (DIP) Guidelines, 2000 on preferential

    basis duly approved by Shareholders and Board of Directors of the

    company.

    During the year the Company has allotted 2,38,66,350 equity shares of

    Re. 1/- each on 25th October, 2008, to promoters upon conversion of

    2,38,66,350 promoters warrants after receipt of balance 50% of issue

    price amounting to Rs. 5,000 Lacs.

    Out of the amount raised by the Company through Preferential

    Allotment, the entire unutilized proceeds of Rs. 9,000 Lacs which were

    in the form of Fixed Deposit Receipts as at 31st March, 2008 has been

    utilized during the year.

    GDR Issue: Out of the amount raised by the company through GDR

    issued during Financial Year 2007-08, the entire unutilized proceed of

    Rs. 3,000 Lacs has been utilized for capital expenditure.

    Subsequent Events After the Balance Sheet Date A. In order to meet the

    fund requirement, the Company has come out with preferential

    allotment of Equity Shares, Warrants to the promoters and foreign

    Investors at an issue price calculated under SEBI (DIP) Guidelines,

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    2000, for the purpose of expansion of refinery in India along with other

    allied expenditure and for investment in its subsidiaries. These overseas

    subsidiaries shall use these amounts for development of greenfield palm

    plantations and acquisition of matured palm plantations and/ or CPOmills, all in Indonesia.

    On 1st July, 2009 the Company has allotted 2,79,21,406 Equity Shares

    of Re. 1/- each to NSR Direct PE Mauritius, LLC and raised Rs.

    13,522.30 Lacs.

    On 1st July, 2009 the Company has allotted 2,88,07,330 Promoter

    Warrants upon receipt of 25% of the Issue price and raised Rs. 3,926.40

    Lacs.

    The Company has also come out with GDR Issue during July, 2009 to

    meet its requirement of expenditure for the purpose of expansion of

    refinery in India along with other allied expenditure and for investment

    in its subsidiaries. These overseas subsidiaries shall use these amounts

    for development of greenfield palm plantations and acquisition of

    matured palm plantations and/ or CPO mills, all in Indonesia. The

    Company has issued 12,40,952 GDRs on 15th July, 2009 to foreign

    investors and raised Rs 6,008.35 Lacs (USD 123.40 Lacs). The GDRs

    are listed with Singapore Stock Exchange and each GDR is entitled to

    be converted into

    To be in conformity with Accounting Standards-26 on Intangible

    Assets and as per provisions of section 78 of Companies Act, 1956,

    Share issue expenses (Including GDR/ Private Equity issue expenses)

    amounting to Rs. 27.57 Lacs (Previous year-236.90 Lacs) are charged

    off against Security Premium Account.

    Acquisition of Haldia Plant Company has acquired a refinery plant at

    Haldia from Ambo Agro Products Limited (AAPL), vide its Business

    transfer agreement dated 22nd November, 2008 for a total consideration

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    of Rs 12,500 Lacs, As per the agreement, A unit of Ambo Agro

    Products Limited at Haldia has been transferred to K S Oils on as is

    where is and on.

    Agricultural Activity: During the year, Government of Madhya Pradeshhas allotted a land admeasuring 2,000 hectares to the company on a

    license basis for no consideration, for carrying out the agricultural

    activity for a period of two years, consequently this has not been

    recognized as a grant.

    Share Swapping: Investment in K S Oils Sdn. Bhd has been transferred

    to K S Natural Resources Pte. Ltd. (wholly owned subsidiary of K S

    Oils Limited). On account of this disinvestment K S Oils Sdn. Bhd.

    became a step down subsidiary company of K S Oils Limited. K S

    Natural Resources Pte. Ltd. has issued and allotted 9,86,980 ordinary

    shares of SGD 1.00 each, to K S Oils Ltd for acquiring 5,66,300 shares

    of MY 1.00 each, of the K S Oils Sdn. Bhd. from K S Oils Ltd. The

    Swap ratio was calculated on the basis of intrinsic value of shares of the

    respective companies.

    Immature Plantations: Immature plantations are not insured against risk

    of fire light and other risks. During the year, the expenditure on

    immature plantations has not been amortised as the crops are not

    available for use.

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    5.2 CONCLUSION

    In determining earnings per share, the company considers the net profit after tax

    and includes the post tax effect of any extra-ordinary/ exceptional item. Thenumbers of shares in computing basic earnings per share is the weighted average

    numbers of shares outstanding during the period. The numbers of shares used in

    computing diluted earnings per share comprises weighted averages shares

    considered for deriving basic earnings per share, and also the weighted average

    number of equity shares that could have been issued on the conversion of all

    dilutive potential equity shares. The diluted potential equity shares are adjusted for

    the proceeds receivable, had the shares been actually issued at fair value (i.e. the

    average market value of outstanding shares).

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    BIBLIOGRAPHY

    Book

    Annual Report of KS Oils

    Website

    www.wikipedia.com

    www.ksoils.com