Sponsored by

IN THE FACE OF DISASTER HELPING YOUR MEMBERS AND EMPLOYEES IN TIMES OF NEED

June 30, 2011

INTRODUCTION

Robbie Thompson President

Credit Union Association of the Dakotas www.midamerica.coop

Michael Downs Director of Partner Services

Momentum www.momentumbuilds.com

INTRODUCTION "People need to realize that no single agency or program can solve all of the

problems and that looking at the State, FEMA, and the SBA as a package for combining funds is the best way to seek out a solution.“ - FEMA

Types of Assistant That May Be Available Through FEMA: • Rental payments for temporary housing for those whose homes are unlivable • Grants for home repairs and replacement of essential household items not covered by

insurance • Grants to replace personal property and help meet medical, dental, funeral, transportation • Unemployment payments up to 26 weeks for workers who temporarily lost jobs because of

the disaster • Low-interest loans to cover residential losses not fully compensated by insurance • Loans up to $2 million for small businesses, small agricultural cooperatives and most private,

non-profit organizations • Loans up to $500,000 for farmers, ranchers and aquaculture operators to cover production

and property losses

• www.DisasterAssistance.gov by calling 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY) for the hearing and speech impaired. The toll-free telephone numbers are available from 6 a.m. to 12 a.m.

David Mistick

President Circumspex

Pittsburgh, PA

THE RESTORATION CONTRACTOR

• Restoration contractor vs. general contractor

• Technical expertise

• Environmental considerations

• Billing formats

• Pricing qualification contracts

RETURNING TO THE PROPERTY

• Health and safety considerations

• Clean-up

• Debris removal

• Drying the structure

• Mold

DEALING WITH INSURANCE COMPANIES

• Insurance coverage

• Documenting the loss

• Preserve and protect

• Working with the adjuster

• Your rights under the policy

• Code upgrades and requirements

Dawn Harris EVP-COO

Campus FCU Baton Rouge, LA

DETERMINING POTENTIAL DEFAULT RISK

The Situation

• 6,000 Campus Federal Member Households Evacuated

• 2,271 Loans

• 193 Mortgages (all types)

The Analysis

• Review Procedure

o Report

o Branch Personnel Review

o Flood Depth Review

Actions Taken

• ALLL additional contribution

• All current loans extended for 90 days

• All VISA limits increased by 50%

• One Payment Loans for living expenses

The Actual Impact

• 28% increase in Charge Off’s from the area

• Credit Union-wide charge-off’s remained stable

• Delinquency rose to 1.76% (60+) from the area

• Credit Union-wide delinquency rose 6 bpts

• No losses of one-payment loans

• Limited losses of VISA

• Greatest loss occurred in second mortgage and autos

What we would do differently

• Same analysis with beacon scores added

• Same analysis with flood zone/insurance field

• Base additional ALLL contribution on % of above

• Have more faith in our members loyalty

DETERMINING POTENTIAL DEFAULT RISK

REAL WORLD LESSONS

Other Member Issues:

• Credit/Debit Card Reissue

• Statement Mailing

• Communications

Sponsor website posting

Campus Federal website posting

1 week of radio air time

Wiring instructions posted to website

Frequently Asked Questions documented

Staff Issues:

• Displaced Staff – Disaster Relief

• Increased Security at open branches

• Procedures for handling wet cash

• Encourage: “Figure it out as you go along” thinking!

• Stress Relief

Help to other Credit Unions

QUESTIONS & ANSWERS

RESOURCES & CONTACTS

DAWN M. HARRIS

EVP-COO

CAMPUS FEDERAL CREDIT UNION

225-408-4801

dawnh@campusfederal.org

http://www.midamericacua.coop

http://www.ncua.gov

http://www.ncua.gov/letters/2006/CU/06-CU-12_encl.pdf

http://asd.fema.gov/inter/locator/home.htm

http://www.ready.gov/business/overview/index.html

http://www.fema.gov/assistance/index.shtm

http://www.fema.gov

http://www.cms.gov/SurveyCertEmergPrep

http://www.apa.org/helpcenter

http://www.ffiec.gov/ffiecinfobase/index.html www.bt.cdc.gov/disasters http://publib.boulder.ibm.com/iseries/v5r1/ic2924/index.htm?info/

rzaj1/rzaj1sampleplan.htm

DAVID MISTICK, CPM CBRM

PRESIDENT

CIRCUMSPEX

877-315-PLAN (7526)

dave@circumspex.com

AMY JO JOHNSON DIRECTOR OF LEARNING

CREDIT UNION ASSOCIATION OF THE

DAKOTAS

800-279-6328 or 701-250-3954 ajohnson@midamericacua.coop

MICHAEL DOWNS or GREG BARRETT

MOMENTUM

206-267-1900

mdowns@momentumbuilds.com

gbarrett@momentumbuilds.com

FEMA – Disaster Relief: 1 (800) 621-FEMA (3362)

ND Disaster Recover Chief: (800) 773-3259

http://www.nd.gov/des/disaster/public-assistance/