25-27 JUNE 2017 BOSTON, MA

THE INAUGURAL

COMPASSIONIN ACTION

HEALTHCARE CONFERENCE

theschwartzcenter.org

On behalf of the Schwartz Center for Compassionate Healthcare, we welcome you to the inaugural Compassion in Action Healthcare Conference. You are very likely attending this conference because you share our deeply held commitment to supporting compassion and collaboration in every healthcare- related interaction.

Underlying this commitment is our recognition that those who are ill, vulnerable and suffering long for compassion and that those who are drawn to

providing it.

Many of you know about us through the Schwartz RoundsTM, our program offering healthcare providers and staff a safe forum to openly and honestly discuss the social and emotional issues they face in caring for patients and families. The Schwartz Rounds program was developed more than twenty years ago and now takes place in nearly 600 healthcare organizations throughout the U.S., United Kingdom, Canada, Ireland, Australia and New Zealand. With this growth, we have had the pleasure of working with a community of clinicians, patients, leaders and other partners who are linked by the common understanding that the human connection lies at the heart of healthcare.

We’ve listened carefully to our partners, and what we’ve heard is that many are searching for solutions to the challenge of creating organizational cultures that support compassion and collaboration in healthcare. That is precisely why we have organized this conference. Our aim is to create a welcoming environment where you can listen, learn, share ideas, meet like-minded innovators and take home new strategies to try and to test.

We hope your time with us and each other is inspirational, nourishing and informative.

Board President Board Chair

Welcome

1

ContentAbout the Schwartz Center

Map

Keynotes and Conversations

Partners and Planning Committee

General Information

Conference Overview

Schedule At-A-Glance

Community Gatherings: Compassion Scholars Health Society Leadership Council National Business Members

The Corman IMPACT Honors Recognition Dinner

Session Descriptions

Poster Descriptions

Speakers Index

Speaker and Sponsor Organizations

Sponsors, Exhibitors and Supporters

Special Thanks

Schwartz Center Leadership

Schwartz Center Staff

Notes

0203040608081016

17

183840424448494950

2

About Us

Our vision is a healthcare system in which all patients receive compassionate care and all caregivers are supported by their healthcare organizations to provide it.

The Schwartz Center for Compassionate Healthcare was founded on the belief that greater compassion and more meaningful collaboration are fundamental to the kind of care clinicians want to deliver and patients want to receive, and foundational to transforming healthcare organizations.

To make this a reality, we put relationships at the core of all we do. We help caregivers connect with patients and with each other. And we collaborate with stakeholders in all sectors of healthcare to advance policies that support the patient-caregiver relationship.

As caregivers and healthcare leaders, compassion can help us rediscover our passion for healing while relieving pain and suffering.

As patients, a compassionate relationship with our caregivers can help make the unbearable, more bearable.

Our vision is not something revolutionary, but its simplicity makes it meaningful.

Amidst all the competing priorities we face in healthcare, it will take bold leadership at every level of the system to achieve change. It will require patients, families, caregivers and healthcare leaders working collaboratively towards building a community around our shared vision.

Together, we can lead a national movement to make compassion a priority for every healthcare organization.

Schwartz, a Boston healthcare attorney who died of lung cancer at age 40 and found that what mattered most was the human connection he felt with his caregivers, which he said made “the unbearable bearable.” He established the Center in 1995 – just days before his death – to ensure that all patients and families are treated with compassion.

We provide education and training to our community of more than 425 healthcare member organizations in the U.S., Canada, Australia and New Zealand, supporting more than 265,000 healthcare professionals each year. In partnership with the Point of Care Foundation, 150 hospitals, hospices and other healthcare organizations conduct the

and Ireland. The program unites caregivers from a range of disciplines to share experiences, learn from each other and focus on the human dimension of medicine.

Schwartz Center members rely on our programs, training and resources to support clinician well-being, enhance the quality of care, enable better outcomes and create a more positive and rewarding experience for all members of the care team, patients and their families.

3

STAFFORDSHIRE

ELEVATORS

ESSEX BALLROOM

NORTHWEST

NORTHCENTER

NORTHEAST

SOUTH

CENTER

ESSEX BALLROOMFOYER

ST. GEORGE

A

B

CD

STAFFORDSHIRE FOYER

ELEVATORS

NORTHSTAR

MASTIFF

HELICON

GREATREPUBLIC

EMPIRE

DEFENDER COURIER BALTIC

PARLIAMENT

ADAMS

Meeting Place

Third Floor

Seventh Floor

THE WESTIN COPLEY PLACE 10 Huntington AvenueBoston, Massachusetts 02116T 617.262.9600 F 617.424.7483E westincopley@westin.comwestincopleyplaceboston.com

4

Leading A Culture Of Compassion

Keynotes and Conversations

Lucy Kalanithi, MD, FACPClinical Assistant Professor of Medicine Stanford University School of Medicine

Marc Lesser, MBA

Search Inside Yourself Leadership Institute

Rana Lee Adawi Awdish, MD, FACCPMedical Director, Care Experience

Henry Ford Health System

Richard J. Baron, MD, MACPPresident and CEO American Board of Internal Medicine

Marna BorgstromCEO, Yale New Haven Health

CEO, Yale-New Haven Hospital

George Hager

Genesis HealthCare

Steven Strongwater, MDPresident and CEO

Atrius Health

Katy A. Welkie, RN, MBA

Primary Children’s Hospital

MODERATOR

PANELISTS

5

The Future of Compassion in Healthcare: What Lies Ahead?

Michele LloydVice President Children’s Services

NYU Langone Medical Center

Bob TedeschiSenior Writer

STAT

Susan Block, MDDirector, Serious Illness Care Program

Ariadne LabsProfessor of Psychiatry and Medicine

Harvard Medical School

Fernando Stein, MDPresident, American Academy of Pediatrics

Medical Director, Progressive – Texas Children’s Hospital

Richard I. Levin, MD, FACP, FACC, FAHA

The Arnold P. Gold FoundationEmeritus Professor of Medicine

NYU and McGill Universities

Eric J. Hall

HealthCare Chaplaincy Network™

Cynda H. Rushton, PhD, RN, FAANAnne and George L. Bunting Professor of Clinical Ethics

Berman Institute of Bioethics/School of NursingProfessor of Nursing and Pediatrics

Johns Hopkins University

Leilani SchweitzerAssistant Vice President for

Communication & ResolutionThe Risk Authority Stanford

Lorraine RyanSenior Vice President, Legal,

Regulatory and Professional AffairsGreater New York Hospital Association

Sarah Wakeman, MDMedical Director,

Substance Use Disorder InitiativeMassachusetts General HospitalAssistant Professor in Medicine

Harvard Medical School

Rushika Fernandopulle, MD, MPP

Iora Health

MODERATOR

MODERATOR

PANELISTS

PANELISTS

Creating and Supporting Authentic Healing Relationships

6

Partners and Planning Committee

This conference would not have happened without the inspiration and dedication of our planning committee, particularly our co-chairs.

Co-ChairsBecca Hawkins, MSN, ANPDirector of Compassionate Care Providence Strategic and Management Services

Fiona H. Levy, MDExecutive Director, Sala Institute for Child & Family Centered Care Hassenfeld Children’s Hospital of New York at NYU Langone

Mark Rosenberg, MD, FACPDirector of Compassionate Care Providence Strategic and Management Services

Juliette SchlucterDirector, Center for Child and Family Experience, Sala Institute for Child & Family Centered CareHassenfeld Children’s Hospital of New York at NYU Langone

MembersKyra Bobinet, MD, MPH

Dr. Jocelyn CornwellChief Executive, The Point of Care FoundationVisiting Professor, Department of Medicine, Imperial College, London, UK

Kathy McGuinn, MSN, RN, CPHQDirector of Interprofessional Education and Practice Partnerships, Special Advisor Quality InitiativesAmerican Association of Colleges of Nursing

Rabbi Edith M. Meyerson, DMin, BCCAssociate Director, Pastoral Counseling and Bereavement Services – The Hertzberg Palliative Care InstituteClinical Instructor, Brookdale Department of Geriatrics and Palliative Medicine Icahn School of Medicine at Mount Sinai

Wendy K. Nickel, MPHDirector, Center for Patient Partnership in HealthcareAmerican College of Physicians

Fernando Stein, MD, FAAPPresident, American Academy of PediatricsMedical Director, Progressive – Texas Children’s Hospital

Micheline St-HilaireDirector of Strategic Initiatives and Organizational DevelopmentCatholic Health Corporation of Manitoba

Deborah Trautman, PhD, RN, FAANPresident and CEOAmerican Association of Colleges of Nursing

Stephanie J. Adler Yuan, MSDirector of Education and TrainingThe Schwartz Center for Compassionate Healthcare

We are grateful to be working with some of the leading organizations in the country representing innovation, education and health system leadership. With these partners, we are working to carry forward ideas, strategies and call-to-actions well after the conclusion of the Compassion in Action Healthcare Conference.

7

8

SUNDAY JUNE 25, 2017

Information Conference Overview

MOBILE APPOur conference mobile app has everything you need, from announcements to contact information for your Compassion in Action colleagues. We’ll also be using it to facilitate Q&A during the plenary sessions. To download:1. Open up your device’s web browser and visit

guidebook.com/getit or search for ‘Guidebook’ in the Apple, Google, or Amazon app stores

2. Tap the Download button to get the free Guidebook app

3. Open the app and scan the QR code or search Compassion in Action Healthcare Conference

4. Or Download the app directly by visiting guidebook.com/g/ciaconference

TWITTERWe’ll be sharing live updates from @theSCCH. To join the conversation, follow us and use #CinA17.

POWERPOINT SLIDESIn an effort to be compassionate to the environment we are trying to limit the amount of printed materials. If you are looking for copies of a PowerPoint presentation, please use the conference

CONTINUING EDUCATIONQuestions about CME, CEU or ACHE continuing education credits? Please visit our continuing education representative from Carolinas HealthCare System/Charlotte AHEC next to the registration desk.

BOOK STORE

compassion? Please visit our bookstore in the Essex Foyer and check out the signs and the app for when authors will be available to do book signings.

Schwartz Center Member Day Welcome and Lunch

Break

Break

Art & Medicine at the MFAOptional Pre-Conference Event

(Pre-registration is required)

Compassion Scholars Program Orientation

(By invitation only)

Member Cocktail Reception

Adjourn

Interactive Working Groups:Your Role in Creating and

Sustaining Culturesof Compassion

Conference Registration Opens

Compassion by Design

The Corman IMPACTHonors RecognitionDinner

9:00am-11:00am

10:30am-12:15pm

1:30pm-3:00pm

3:15pm-4:45pm

5:15pm-6:00pm

7:45pm

9:00am

12:30pm-1:30pm

3:00pm-3:15pm

4:45pm-5:15pm

6:00pm-7:45pm

9

8:00am-8:20am

9:10am-10:10am

10:30am-12:00pm

3:00pm-4:30pm

2:15pm-2:30pm

12:10pm-12:50pm

7:00am-8:00am

8:20am-9:10am

10:10am-10:30am

12:00pm-1:00pm

4:30pm

1:00pm-2:15pm

2:30pm-3:00pm

Leading a Culture of Compassion

Breakout Sessions

Health Society Leadership Council Meeting (By invitation only)

Break

Registration and Breakfast Morning Wellness Activities

Registration and Breakfast

Unleashing the Positive Power of Compassion

Lunch

Case-Based Discussions, Innovation Labs and

Workshops

Creating and Supporting Authentic Healing

Relationships

Special Screening of Extremis and Discussion with

Dr. Shoshana Ungerleider and John Dukakis

Compassion in Action Poster Session

Breakout Sessions

Welcome and Introductory Exercise

Break

Fireside Chat with Lucy Kalanithi and Jay Bhatt

Reception

Break

MONDAY JUNE 26, 2017 TUESDAY JUNE 27, 2017

7:00am 6:30am-7:30am

8:30am-8:55am

9:45am-10:00am

11:15am-12:45pm

2:45pm-4:00pm

12:00pm-12:45pm

4:15pm-5:30pm

1:30pm-2:30pm

6:20pm-7:20pm

8:00am-8:30am

8:55am-9:45am

10:00am-11:15am

11:25am-12:35pm

4:00pm-4:15pm

12:45pm-1:30pm

5:30pm-7:00pm

2:30pm-2:45pm

The Future of Compassion in Healthcare: What Lies Ahead?

Breakout Sessions

National Scorecard on Compassion Presentation

Compassion Scholars Program Debrief (By invitation only)

Break

Active Collaboration Learning Sessions

Business Member Roundtable

(By invitation only)

Search Inside Yourself: Be Your Best Self At Work

Break

7:00am-8:00am

Adjourn

Lunch

Breakout Sessions

Opportunities from Compassion in Action

10

Schedule At-a-Glance

SUNDAY JUNE 25, 2017

9:00am-11:00am Art & Medicine at the MFA Optional Pre-Conference EventPre-registration is required MUSEUM OF FINE ARTSBrooke DiGiovanni EvansJoel Katz, MD

9:00am Conference Registration Opens ESSEX FOYER (3RD FLOOR)

10:30am-12:15pm Compassion Scholars Program Orientation (By invitation only) ST. GEORGE AB

12:30pm-1:30pm Schwartz Center Member Day Welcome and Lunch ESSEX BALLROOMMODERATOR PANELISTSBeth A. Lown, MD Heather Caudle, RN, MSc Dr. Jocelyn Cornwell Dr. Faye Gishen, FRCP

1:30pm -3:00pm Compassion by Design ESSEX BALLROOMKyra Bobinet, MD, MPH

3:00pm-3:15pm Break

3:15pm-4:45pm Interactive Working Groups: Your Role in Creating and Sustaining Cultures of Compassion

Compassion at Scale: How societies, communities and membership associations can lead compassionate culture change in healthcare organizations ST. GEORGE CDMODERATOR PANELISTSAndrew Shin, JD, MPH Maria Gamvroulas, LCSW Jenna Mandel-Ricci Kenneth M. Slaw, PhD

Resilience on the Front Lines of Care: Organizational strategies to foster compassion and sustain resilience in the face of trauma and emotional suffering STAFFORDSHIREMODERATOR PANELISTSRabbi Edith M. Meyerson, DMin, BCC Mary Kate Eanniello, DNP, RN, OCN Elizabeth Mitchell, MD Micheline St-Hilaire, MBA, MSc

4:45pm-5:15pm Break

5:15pm-6:00pm Member Cocktail Reception ESSEX FOYER

11

6:00pm-7:45pm The Corman IMPACT Honors Recognition Dinner ESSEX BALLROOM

Keynote Address: In Shock – Creating a Culture of CaringRana Lee Adawi Awdish, MD, FACCP

7:45pm Adjourn

7:00am Registration and Breakfast ESSEX FOYER

8:00am-8:30am Welcome and Introductory Exercise ESSEX BALLROOMDana Siegal, RN, CPHRM, CPPS with actors from Voices of Hope, Boston

8:30am-8:55am Unleashing the Positive Power of Compassion ESSEX BALLROOMBeth A. Lown, MD

8:55am-9:45am Leading a Culture of Compassion ESSEX BALLROOMMODERATOR PANELISTSRichard J. Baron, MD, MACP Marna Borgstrom George Hager Steven Strongwater, MD Katy A. Welkie, RN, MBA

9:45am-10:00am Break

10:00am-11:15am Breakout Sessions

Building a Compassionate Healthcare System Through Creativity, Communication and Connection ESSEX BALLROOMBecca Hawkins, MSN, ANPMark Rosenberg, MD, FACP

What Does “Caring” Sound Like Within Geisinger? PARLIAMENT (7TH FLOOR)Greg Burke, MD, FACPDenise Venditti, DNP, MHA, RN, FACHE, NEA-BC

High-Value and High-Impact Interprofessional Training With Patients and Families as Co-Teachers ST. GEORGE CDFiona H. Levy, MDJuliette Schlucter

A Culture of Compassion using Appreciative Inquiry STAFFORDSHIREMODERATOR PANELISTSRichard M. Frankel, PhD Harry Isaacson, MD Margaret Plews-Ogan, MD, FACP

MONDAY JUNE 26, 2017

12

11:15am-12:45pm Compassion in Action Poster Session STAFFORDSHIRE

11:25am-12:35pm Health Society Leadership Council Meeting (By invitation only)PARLIAMENT ROOM

12:00pm-12:45pm Lunch ESSEX FOYER

12:45pm-1:30pm Fireside Chat with Lucy Kalanithi and Jay Bhatt ESSEX BALLROOMLucy Kalanithi, MD, FACPJay Bhatt, DO

1:30pm-2:30pm Creating and Supporting Authentic Healing Relationships ESSEX BALLROOMMODERATOR PANELISTSMichele Lloyd Susan Block, MD Richard I. Levin, MD, FACP, FACC, FAHA Cynda H. Rushton, PhD, RN, FAAN Leilani Schweitzer Sarah Wakeman, MD

2:30pm-2:45pm Break

2:45pm-4:00pm Breakout Sessions

Fostering Compassion, Quality, and Performance on Teams: Relational coordination as both measure and intervention PARLIAMENTKrista Hirschmann, PhD

CPR – Civility, Professionalism, Resilience Training for Leaders STAFFORDSHIRERichard M. Frankel, PhD

Building Compassion into Serious Illness Care: Tools, training and systems change to improve the patient experience ESSEX BALLROOMSusan Block, MDJoanna Paladino, MDJustin Sanders, MD, MSc

and improve well-being ST. GEORGE CDMODERATOR PANELISTSDeepthiman Gowda, MD, MPH Tim Cunningham, RN, DrPH Joel Katz, MD

Improving Patient and Workforce Safety through Compassion: The new “culture of safety”– it’s about respect – case studies of how two organizations are trying to get this right ST. GEORGE ABMODERATOR PANELISTSTejal K. Gandhi, MD, MPH, CPPS Patricia H. Folcarelli, RN, PhD Karen Frush, BSN, MD, CPPS

13

4:00pm-4:15pm Break

4:15pm-5:30pm Case-Based Discussions, Innovation Labs and Workshops

The Social Architecture of Compassion ESSEX BALLROOMMonica C. Worline, PhD

Being Morally Resilient in the Midst of Complexity STAFFORDSHIRECynda H. Rushton, PhD, RN, FAAN

Dream Team 101: Creating and Sustaining a Culture of Teamwork PARLIAMENTSteven Adelman, MDDiana Dill, EdD

Getting Serious about Interprofessional Teamwork: Strategies to improve team effectiveness within the new high-functioning team ST. GEORGE ABMODERATOR PANELISTSWendy K. Nickel, MPH Margi Coggins, CNM, MSN Jennifer Faultner Edwin C. Huang, MD Sheryl Kalbach, MSW

Culture as a Means or Outcome: Differing paths towards a culture of compassion ST. GEORGE CDMODERATOR PANELISTSMaria Kokas, PhD Heather Caudle, RN, MSc Andrew Schutzbank, MD, MPH

5:30pm-7:00pm Reception ESSEX FOYER

6:20pm-7:20pm Special Screening of Extremis and Discussion with Dr. Shoshana Ungerleider and John Dukakis ESSEX BALLROOM

6:30am-7:30am Morning Wellness Activities STAFFORDSHIRE

7:00am-8:00am Registration and Breakfast ESSEX FOYER

7:00am-8:00am Business Member Roundtable (By invitation only) PARLIAMENTJohn DukakisEric H. Schultz

8:00am-8:20am National Scorecard on Compassion Presentation ESSEX BALLROOMBeth A. Lown, MDAndy Shin, JD, MPH

TUESDAY JUNE 27, 2017

14

8:20am-9:10am Search Inside Yourself: Be Your Best Self At Work ESSEX BALLROOMMarc Lesser

9:10am-10:10am The Future of Compassion in Healthcare: What Lies Ahead? ESSEX BALLROOMMODERATOR PANELISTSBob Tedeschi Rushika Fernandopulle, MD, MPP Eric J. Hall Lorraine Ryan Fernando Stein, MD

10:10am-10:30am Break

10:30am-12:00pm Breakout Sessions

Healthcare Teams 2020: Forming, norming, storming and performing in the new age of patient-centered care and population health PARLIAMENTKenneth M. Slaw, PhD

Connecting to Care: Promoting compassion through staff self-discovery and engagement STAFFORDSHIREHarris P. Baden, MDKelly A. Schloredt, PhD, ABPP

Improving Culture Change Sustainability: Using enterprise risk management strategy to gain organizational buy-in ST. GEORGE CDBarbara McCarthy, RN, MPH, CIC, CPHQ, CPHRM, FASHRMMike Midgley, RN, JD, MPH, CPHRM, FASHRM

Compassion Through Experience: Using leadership and peer shadowing to improve culture and outcomes ESSEX BALLROOMMODERATOR PANELISTSSue Childress, MN, RN, OCN Kelley Dillon, MA, OD Denise Venditti, DNP, MHA, RN, FACHE, NEA-BC

Mapping the Landscape, Journeying Together: The Gold Foundation’s national model for translating humanism research into action ST. GEORGE ABMODERATOR PANELISTSElizabeth Gaufberg, MD, MPH Wei Wei Lee, MD, MPH Jennifer Tjia, MD, MSCE

12:00pm-1:00pm Lunch ESSEX FOYER

12:10pm-12:50pm Compassion Scholars Program Debrief (By invitation only) PARLIAMENT

1:00pm-2:15pm Breakout Sessions

Co-Designing for Compassion with Patients and Families STAFFORDSHIREChristina Gunther-MurphyDr. Jocelyn Cornwell

15

Search Inside Yourself: Practices for sustaining, integrating and deepeningmindfulness ESSEX BALLROOMMarc Lesser

Changing the Care Paradigm: Using technology to unleash the power ofcompassionate care PARLIAMENTMODERATOR PANELISTS Tania Elliott, MD, FAAAAI, FACAAI Timothy Bickmore, PhD Lisa B. Levine, MD, MBA

Prioritizing Workforce Well-being: Implementing top-down and bottom-up strategies in a teaching hospital setting ST. GEORGE ADMODERATOR PANELISTSAnu Ashok Fouad Atallah, MD Melissa C. Banner, RN, MSN, OCN Jane Muir, RN, BSN

2:15pm-2:30pm Break

2:30pm-3:00pm ESSEX BALLROOMBecca Hawkins, MSN, ANPBeth Lown, MDMark Rosenberg, MD, FACPJuliette SchlucterAndy Shin, JD, MPH

3:00pm-4:30pm Active Collaboration Learning Sessions STAFFORDSHIRE AND ST. GEORGE CD

World Café – collaboratively addressing Compassion in Action, participant-named challenges - Session A

World Café – collaboratively addressing Compassion in Action, participant-named challenges - Session B

4:30pm Adjourn

16

Community GatheringsCompassion Scholars Program(Open to Compassion Scholars only)Orientation Sunday, 10:30am-12:15pmST. GEORGE ABDebrief Tuesday, 12:10pm-12:50pmPARLIAMENT ROOM, 7TH FLOOR

Through a partnership between the American Association of Colleges of Nursing and the Schwartz Center for Compassionate Healthcare, with support from the Josiah

cohort for the Compassion Scholars Program.

The program is designed to give select students studying in the healthcare professions exposure to the positive impact of compassion on patients and their families, caregivers, teams, and organizations in enhancing health, resilience and well-being. It also aims to create a network of compassion ambassadors, faculty and leaders, including future leaders, who will work to create cultures of compassion in health professional education and in clinical practice.

Boston College William F. Connell School of NursingSusan DeSanto-Madeya, PhD, APRN, RN, Faculty MentorGianna BenderAlexandra Contino

Boston University School of MedicineKenneth Grundfast, MD, Faculty MentorNishant GargHaeyeon Hong

Harvard Medical SchoolFidencio Saldana, MD, Faculty MentorStacy Jones

MGH Institute of Health ProfessionsAmy Bruno, PhD, ANP-BC, Faculty MentorRegina Doherty, OTD, OTR/L, FAOTA, FNAP, Faculty MentorJoshua Merson, MS, PA-C, Faculty MentorMajorie Nicholas, PhD, CCC-SLP, Faculty MentorKathy Simmonds, MS, MPH, WHNP-BC, Faculty MentorMadeleine BayneAlyssa Fabianek, OTAndrew MaciniMuriel SchwinnLeah Witkin, PA

Northeastern University School of NursingDr. Jane McCool, Faculty MentorAbby CaronRachel Solomon

Simmons CollegeAnn-Marie Barron, PhD, RN, PMHCNS-BC, FNAP, Faculty MentorDr. Margaret Costello, Faculty MentorJonathan Gerbode-GrantMichelle Provitola

Tufts University School of MedicineDr. Randy Wertheimer, Faculty MentorMikhael AndayaJacqueline HodgesRebecca Josephs

UMass Graduate School of NursingDr. Mary Elizabeth Sullivan, Faculty MentorLeigh RemingtonMaureen Villars

University of Massachusetts Medical SchoolDr. Jay Broadhurst, Faculty MentorDr. Jennifer Reidy, Faculty MentorNathaniel ErskineBrittany Novak

Health Society Leadership Council Lunch Meeting(Open to HSLC members only)Monday, 11:25am-12:35pmPARLIAMENT ROOM, 7TH FLOOR

Thank you to the founding members of our Health Society Leadership Council (HSLC). The HSLC is a new coalition of medical, nursing and organizational societies that are partnering with the Schwartz Center for Compassionate Healthcare to make compassion a priority through education and training, research and advocacy.

American Academy of Family PhysiciansAmerican Academy of PediatricsAmerican Association of Colleges of NursingAmerican College of PhysiciansAmerican College of Obstetricians and GynecologistsAmerican Hospital AssociationAmerican Organization of Nurse ExecutivesAssociation of Pediatric Hematology/Oncology NursesNational Hospice and Palliative Care OrganizationSociety for Vascular Nursing

National Business Member Roundtable(Open to Schwartz Center National Business Members only)Tuesday, 7:00am-8:00amPARLIAMENT ROOM, 7TH FLOOR

Join us for a discussion of the issues that are dominating the agenda for lawmakers and industrystakeholders, including the repeal (and possible replacement) of the Affordable Care Act, pharmaceuticalinnovation and costs, utilization of technology such as mobile health or electronic health records, and a focus onpayment system reform initiatives.

Eric H. SchultzPresident and CEOHarvard Pilgrim Health Care

John DukakisInterim Executive DirectorThe Schwartz Center for Compassionate Healthcare

17

The Corman IMPACT Honors Recognition DinnerSunday, June 25, 2017Innovative Member Programs Advancing Compassion and Teamwork (IMPACT)The Corman IMPACT Honors celebrates healthcare members who are making a transformational impact by creating programs or initiatives that promote compassionate, collaborative care within their organizations or systems.

The inaugural honorees include programs from member organizations across the U.S. and Canada, each with a distinctive perspective on caring for caregivers, patients and their families. From the use of technology to creating a reprieve from the hospital environment, these programs each exemplify how Schwartz Center members are prioritizing compassionate care.

We know that leading by example is the most effective way to inspire others to make compassionate care a priority and we want to recognize our healthcare members who are doing that.

2017 HonoreesDanbury Hospital, Danbury, CTGoldstone Caregiver Center

The Goldstone Caregiver Center promotes the well-being of patients, family caregivers and staff through compassionate support and a healing environment. It is more than just

hospital – it offers a whole array of comprehensive programming for patients and caregivers alike.

Holland Bloorview Kids Rehabilitation Hospital, Toronto, ONA System Wide Approach to Transform Compassionate Care

Holland Bloorview’s multi-pronged program casts a system- wide approach toward embedding compassionate, collaborative care throughout clinical practice and beyond. With a shared vision of improving experiences of care and outcomes for health professionals, patients and families,

a culture of care and collaboration.

Kaiser Permanente Baldwin Park Medical Center, Baldwin Park, CAImproving Communication with Patients/Families in the ICU

An interdisciplinary team at Kaiser Permanente Baldwin Park devised an organized strategy to improve communication

there was a wide discrepancy between clinicians and family

intervention improved the overall communication with patients and families in the ICU setting, improved communication between the care team, promoted greater consistency between various providers’ communication with a given family to ensure better continuity of care, improved support for physicians and healthcare providers communicating with families in the ICU and decreased moral distress for the providers.

We also recognize the work of the following organizations:Catholic Medical Center, Manchester, NHVoice of the Patient

Children’s Memorial Hermann Hospital, Houston, TXCode Lilac

Danbury Hospital, Danbury, CTWCHN Palliative Care Program

Donor Alliance, Glendale, COSchwartz Rounds Program

Edith Nourse Rogers Memorial VA Hospital, Bedford, MAImproving Recovery-Based Nursing Care through Language

Emerson Hospital, Concord, MACoping Kit Program

Emerson Hospital, Concord, MALeveraging Technology to Enhance Nurse Leader Rounding

Genesis HealthCareCompassion and Customer Experience Campaign

Le Bonheur Children’s Hospital, Memphis, TNThreads of Care Comprehensive Bereavement Program

Loyola University Health System, Maywood, ILPet Partner Therapy

McLean Hospital, Belmont, MADeconstructing Stigma: A Change in Thought Can Change a Life

Memorial Sloan Kettering Cancer Center, New York, NYThe Art of Caring for an Oncology Staff: An Innovative Support Group

Mount Auburn Hospital, Cambridge, MAMindfulness Based Interventions

Nationwide Children’s Hospital, Columbus, OHThe Second Victim Peer Support Program

Northern Westchester Hospital, Mt. Kisco, NYThe Ken Hamilton Caregivers Center

Northwell Health, New Hyde Park, NYCulture of C.A.R.E.

RUSH University Medical Center, Chicago, ILACCEPTS

South Shore Hospital, South Weymouth, MABereavement Program

Sunnybrook Health Sciences Centre, Toronto, ONCultivating a Culture of COMPASSION through Schwartz Rounds Program

University of Washington Medical Center, Seattle, WAStructured Interprofessional Bedside Rounding

The Corman IMPACT Honors is made possible through the generous support of Stephen Corman in memory of his late wife, Betsy. Mr. Corman’s underwriting of the IMPACT

most effective way to inspire others. It is his sincere hope that healthcare organizations are inspired by these honorees

institution.

18

Sessions

Sunday

Schwartz Center Member DayWelcome and Lunch

ESSEX BALLROOMLunch Plenary Conversation: Innovating andScaling Schwartz Rounds across the UnitedKingdom’s National Health ServiceMODERATOR

Beth A. Lown, MDMedical Director, The SchwartzCenter for Compassionate HealthcareAssociate Professor of Medicine,Harvard Medical School

PANELISTSHeather Caudle, RN, MScChief NurseAshford and St. Peter’s NHSFoundation TrustDr. Jocelyn CornwellChief Executive, The Point of CareFoundationVisiting Professor, Department ofMedicine, Imperial College London,United KingdomDr. Faye Gishen, FRCPConsultant Physician & ClinicalAcademicRoyal Free London & UniversityCollege London

Compassion by DesignESSEX BALLROOM

Participate in the largest interactivecompassion design exercise ever tried!Well Designed Life bestselling author andCEO of engagedIN, Kyra Bobinet, MD, MPH,brings decades of success in designingscience-based interventions, products, andexperiences that improve lives—to makeyou the designer of the compassion youwant to see in the world. The takeaway?You learn applied behavioral neuroscienceand design thinking to advance your visionof health and well-being.

Kyra Bobinet, MD, MPH

engagedIN

Art & Medicine at the MFA Optional Pre-Conference Event(pre-registration is required)MUSEUM OF FINE ARTS465 HUNTINGTON AVEJoin us for a special pre-conference event at Boston’s Museum of Fine Arts where we will explore the intersection of art and medicine. The event will kick off with a guided tour and facilitated discussion in the museum galleries on how art can be an important catalyst to discuss the complex issues facing interns, residents, doctors, nurses and other medical professionals. Activities will provide

empathy and team-building. You’ll get to work hands-on with your group to create an original piece of art. Each discussion will be led by an art educator and medical faculty member.

Brooke DiGiovanni EvansHead of Gallery LearningMuseum of Fine Arts, BostonJoel Katz, MDDirector, Internal Medicine Residency ProgramAssociate Physician, Division of General Medicine and Division of Infectious Diseases, Brigham and Women’s HospitalAssociate Professor, Harvard Medical School

9:00am Conference Registration OpensESSEX FOYER

Compassion Scholars Program Orientation (By invitation only)ST. GEORGE AB

SUN

DA

Y

9:00am- 11:00am

10:30am- 12:15pm

12:30pm- 1:30pm

1:30pm- 3:00pm

For more information about each individual presentation, please download the conference app.

19

VAA Value Articulation and AlignmentFocus on initiatives, models and approaches thathelp articulate core values and empower culturechange.

INT Intra/Interpersonal SkillsFocus on how organizations can help foster intra and inter-personal skills to create authentic healing relationships between caregivers and their patients/families, institutional leadership and their employees and among colleagues/teams.

HFT High-Functioning TeamsFocus on how organizations can achieve their goals

teams. Themes to be covered include: involvingpatients and families in quality improvementinitiatives, lowering hiearchy between professionsand interprofessional training.

Break

Interactive Working Groups: Your Role in Creating and Sustaining Cultures of CompassionWhether or not you lead or even participate in Schwartz Rounds, these interactive breakout sessions are focused on sharing the latest approaches to promoting a culture of compassion from colleagues among the nearly 600 healthcare organizations in the U.S., U.K., Ireland, Canada, Australia and New Zealand that make up the broader Schwartz Center community.

Compassion at Scale: How societies, communities and membership associations can lead compassionate culture change in healthcare organizations

ST. GEORGE CDWorking across different organizations to promote culture change presents a host of additional challenges, but also new

opportunities to make an even larger impact.This discussion looks at how to spreadcultures that support well-being, resilienceand compassion through three unique ways,including: a hospital association, a professionalmedical society and a regionally-focusedleadership group comprised of SchwartzRounds leaders. Learn how working acrossdifferent organizations and parts of the countrycan help achieve your own goals at yourorganization.MODERATOR

Andrew Shin, JD, MPHSenior Director, Policy and StrategicPartnershipsThe Schwartz Center forCompassionate Healthcare

PANELISTSMaria Gamvroulas, LCSWDirector of Medical Social WorkPrimary Children’s HospitalJenna Mandel-RicciVice President, Regulatory andProfessional AffairsGreater New York Hospital AssociationKenneth M. Slaw, PhDExecutive DirectorSociety for Vascular Surgery

Resilience on the Front Lines ofCare: Organizational strategies tofoster compassion and sustainresilience in the face of trauma andemotional suffering

STAFFORDSHIREWhether you are just beginning your careerin healthcare or have a lifetime of experience,the threats and barriers to sustainingresilience are ever present. This discussionlooks at how organizations can supportresilience across multiple contexts fromconfronting personal emotional suffering toresponding as a community in the aftermathof a traumatic event. Cases to be discussedinclude: education and training initiatives,bottom-up interventions and organization-wide structural change.

3:15pm- 4:45pm

3:00pm- 3:15pm

Keynotes & Conversations

Innovation Labs

Case-BasedDiscussions

Workshops

20

MODERATORRabbi Edith M. Meyerson, DMin, BCCAssociate Director, PastoralCounseling and BereavementServicesThe Hertzberg Palliative CareInstituteClinical Instructor, BrookdaleDepartment of Geriatrics andPalliative MedicineIcahn School of Medicine at MountSinai

PANELISTSMary Kate Eanniello, DNP, RN, OCNNurse EducatorHartford HospitalHartford Healthcare Cancer InstituteElizabeth Mitchell, MDAssociate Clinical ProfessorBoston University Medical CenterAttending PhysicianBoston Medical CenterMicheline St-Hilaire, MBA, MScDirector of Strategic Initiatives andOrganizational DevelopmentCatholic Health Corporation ofManitoba

Break

Member Cocktail ReceptionESSEX FOYER

The Corman IMPACT HonorsRecognition DinnerESSEX BALLROOMThe Corman IMPACT (Innovative MemberPrograms Advancing Compassion andTeamwork) Honors celebrates SchwartzCenter healthcare member organizationswho are making a transformational impact bycreating programs or initiatives that promotecompassionate, collaborative care withintheir organization or system.

Keynote Address: In Shock –Creating a Culture of CaringRana Lee Adawi Awdish, MD, FACCPMedical Director, Care ExperienceHenry Ford Health System

In a heartbreaking moment, Dr. Rana Awdish

care physician into a dying patient. As shedeals with the stark reality of the patientexperience on the other side of the clipboard,she also discovers the vast chasm betweenthe conventional practice of medicine and thepeople whose lives doctors are tasked to save.Dr. Awdish will share stories and perspectivesfrom her forthcoming book, In Shock, a riveting

call-to-action, presenting a new paradigm andrationale for embracing the emotional bondbetween doctor and patient.

Adjourn

Monday

Registration and BreakfastESSEX FOYER

Welcome and Introductory ExerciseESSEX BALLROOM

Dana Siegal RN, CPHRM, CPPSDirector of Patient Safety Services,CRICO Strategieswith actors from Voices of Hope,Boston

Unleashing the Positive Power ofCompassionESSEX BALLROOM

Beth A. Lown, MDMedical Director, The SchwartzCenter for Compassionate HealthcareAssociate Professor of Medicine,Harvard Medical School

4:45pm- 5:15pm

7:00am

8:00am- 8:30am

8:30am- 8:55am

5:15pm- 6:00pm

6:00pm- 7:45pm

7:45pm

SUN

DA

Y

21

Leading a Culture of CompassionESSEX BALLROOM

Join us for a discussion with highly regarded chief executives from leading healthcare organizations who have prioritized compassion within their organizations. This panel discussion will focus on the foundations that underpin the power of culture. Topics for discussion will cover how these leaders were able to: bring their workforce together to articulate core values, align organizational priorities with various stakeholders, overcome challenges and systemic barriers to change, and implement the strategies to advance cultures of compassion.MODERATOR

Richard J. Baron, MD, MACPPresident and CEOAmerican Board of Internal Medicine

PANELISTSMarna BorgstromCEO, Yale New Haven HealthCEO, Yale-New Haven HospitalGeorge Hager

Genesis HealthCareSteven Strongwater, MDPresident and CEOAtrius HealthKaty A. Welkie, RN, MBA

Primary Children’s Hospital

Break

Breakout SessionsBuilding a CompassionateHealthcare System ThroughCreativity, Communication andConnection [VAA]

ESSEX BALLROOMThis interactive presentation will providean overview of work that has been done toembed compassion throughout ProvidenceSt. Joseph Health, a seven state, 100,000person health system. Philosophies,frameworks and models that have catalyzeda bottom-up approach to compassion willbe shared. Concrete examples of successfulstrategies for spread and adoption will bedescribed. The critical role of measurementof compassion will be emphasized. Allworkshop attendees will have the opportunityto directly participate in a powerful experientialexercise that has connected and galvanizedleaders and caregivers throughout ourorganization.

Becca Hawkins, MSN, ANPDirector, Compassionate CareProvidence St. Joseph HealthMark Rosenberg, MD, FACPDirector, Compassionate CareProvidence St. Joseph Health

8:55am- 9:45am

9:45am-10:00am

10:00am-11:15am

MO

ND

AY

22

23

What Does “Caring” Sound Like Within Geisinger? [INT]

PARLIAMENTGeisinger leaders discuss the development and implementation of a communication standard that is expected of every member of the 30,000 employed “caregivers” in their

a compassionate interchange not only between healthcare staff and patients, but also every employee-to-employee interaction. The workshop will emphasize the development and vision of the system-wide educational tools to disseminate the standard and methods to assure its systematic adherence.

Greg Burke, MD, FACP

Geisinger Health SystemDenise Venditti, DNP, MHA, RN, FACHE, NEA-BCVice President, Patient ExperienceGeisinger Health System

High-Value and High-Impact Interprofessional Training With Patients and Families as Co-Teachers [HFT]

ST. GEORGE CDWho better to teach about compassionate care than patients and families themselves? This session will demonstrate how having a patient or family member as a teacher is a game-changer in learning about compassionate care. Details for how to deploy this competency-based program in a variety of healthcare settings will be shared and participants will observe the impact of this learning model with a professional actor, clinicians and a family.

Fiona H. Levy, MDExecutive DirectorSala Institute for Child & Family Centered CareHassenfeld Children’s Hospital of New York at NYU LangoneJuliette SchlucterDirector, Center for Child and Family Experience

Sala Institute for Child & Family Centered CareHassenfeld Children’s Hospital of New York at NYU Langone

A Culture of Compassion using Appreciative Inquiry

STAFFORDSHIREAppreciative Inquiry (AI) is a theory and collection of practices that focus on what gives life to an organization. Rather than focusing

organizational strengths (what’s going well and how to get more of it). AI has been used widely and successfully in the business community and more recently in medical settings to transform organizational culture. It is one of several routes to compassion in the workplace by promoting caring for oneself, others, and the larger set of activities that make up organizational culture. This interactive case-based discussion will focus on two organizations at different stages of implementing AI-based initiatives to positively

how two major medical systems were able to create organizational buy-in, implement at-scale and create sustainable culture change.MODERATOR

Richard M. Frankel, PhDProfessor of Medicine and Geriatrics, Indiana University School of MedicineDirector, Advanced Scholars Program in General Internal Medicine and GeriatricsStaff Member, Education Institute, Cleveland Clinic

PANELISTSHarry Isaacson, MDAssistant Dean for Clinical EducationCleveland Clinic Lerner College of MedicineMargaret Plews-Ogan, MD, FACPBernard B. and Anne L. Brodie Teaching Associate Professor of MedicineUniversity of Virginia School of Medicine

MO

ND

AY

24

Compassion in Action Poster SessionSTAFFORDSHIREOur inaugural poster topics cover a wide rangeof initiatives, models or research that advancecompassion at the organizational level.Posters demonstrate the measured impact oncompassion, patient experience, workforcewell-being and quality/safety as it relates to theconference focus areas, including:• Articulating core values and empowering

culture change• The new high-functioning team: who’s on it

and how does it work?• Fostering intra- and inter-personal skills to

create authentic healing relationships

Health Society Leadership Council Meeting(By invitation only)PARLIAMENT ROOM

LunchESSEX FOYER

Fireside Chat with Lucy Kalanithiand Jay Bhatt

ESSEX BALLROOMDr. Paul Kalanithi was just 36 years old andbeginning a medical career at the top of his

When BreathBecomes Air, tracks his journey from a medicalstudent to a rising star neurosurgeon to a patientfacing the unthinkable. Dr. Lucy Kalanithi joins

late husband and the stories and themes soeloquently articulated in his book, for which shewrote the epilogue. Dr. Jay Bhatt, chief medical

and president of the Health Research andEducational Trust, will interview Lucy about herpersonal experience walking alongside Paulduring his life, diagnosis, treatment and death,and how compassion plays a key role in thetraining, culture and delivery of healthcare.

Lucy Kalanithi, MD, FACPClinical Assistant Professor of MedicineStanford University School of MedicineJay Bhatt, DO

American Hospital AssociationPresidentHealth Research & Educational Trust

Creating and Supporting Authentic Healing Relationships

ESSEX BALLROOMThis discussion featuring nationally-renowned experts will focus on how authentic healing relationships are essential if we are to move towards the quadruple aim of improving care and health while supporting the healthcare workforce and lowering costs. Panelists will highlight how to better foster intra-personal skills of self-awareness and emotion regulation as well as skills for inter-personal healing and the organizational processes and structures needed to support them.MODERATOR

Michele LloydVice President, Children’s ServicesNYU Langone Medical Center

PANELISTSSusan Block, MDDirector, Serious Illness Care ProgramAriadne LabsProfessor of Psychiatry and MedicineHarvard Medical SchoolRichard I. Levin, MD, FACP, FACC, FAHA

The Arnold P. Gold FoundationEmeritus Professor of MedicineNYU and McGill UniversitiesCynda H. Rushton, PhD, RN, FAANAnne and George L. Bunting Professor of Clinical EthicsBerman Institute of Bioethics/School of NursingProfessor of Nursing and PediatricsJohns Hopkins University

11:15am-12:45pm

11:25am- 12:35pm

12:00pm- 12:45pm

12:45pm- 1:30pm

1:30pm- 2:30pm

25

MO

ND

AY

Leilani SchweitzerAssistant Vice President for Communication & ResolutionThe Risk Authority StanfordSarah Wakeman, MDMedical Director, Substance Use Disorder InitiativeMassachusetts General HospitalAssistant Professor in MedicineHarvard Medical School

Break

Breakout SessionsFostering Compassion, Quality, and Performance on Teams: Relational coordination as both measure and intervention [HFT]

PARLIAMENTRelationships are the heart of any team, but how do you track their quality and expected outcomes? This workshop provides an introduction to Jody Hoffer Gittell’s theory of organizational performance called Relational Coordination (RC). Participants will learn to: 1) identify the seven dimensions of RC, 2) apply RC to a situation at their home organization,

and foster compassion towards both patients and colleagues.

Krista Hirschmann, PhD

FlinCare

CPR – Civility, Professionalism, Resilience Training for Leaders [VAA]

STAFFORDSHIREThe word civility derives from the Latin word “civilis,” meaning citizen – someone who is engaged, respectful, and committed to a common purpose. Incivility is characterized by low-intensity behaviors that violate respectful workplace norms, and often appear vague in terms of intent to harm. Civility is one important pillar on which professionalism rests and, when translated into professional behavior, contributes to a sense of agency and resilience. Our workshop will focus on practical strategies for leaders interested in fostering and maintaining civility, and importantly, ways of managing incivility in the workplace. This will be a highly interactive workshop with opportunities to experience and practice techniques that enhance professionalism and resilience.

Richard M. Frankel, PhDProfessor of Medicine and GeriatricsIndiana University School of MedicineDirector, Advanced Scholars Program in General Internal Medicine and GeriatricsStaff Member, Education Institute, Cleveland Clinic

2:30pm- 2:45pm

2:45pm- 4:00pm

26

Building Compassion into Serious Illness Care: Tools, training and systems change to improve the patient experience [INT]

ESSEX BALLROOMIn this workshop, we will review the critical role of expert and compassionate communication in supporting patients and families through the experience of serious illness, and describe the processes and outcomes of an innovative communication intervention, comprised of tools, clinician training and systems change. Results of a large randomized-controlled trial in oncology will be presented, and will demonstrate a pathway to universal access for all seriously-ill patients to have high-quality conversations about values, goals, and priorities.

Susan Block, MDDirector, Serious Illness Care ProgramAriadne LabsProfessor of Psychiatry and MedicineHarvard Medical SchoolJoanna Paladino, MDAssistant Director of ImplementationSerious Illness Care ProgramAriadne LabsJustin Sanders, MD, MScAssistant Director of InnovationSerious Illness Care ProgramAriadne Labs

Health Humanities in Practice:

engender compassion and improve well-being

ST. GEORGE CDArt, music, literature, narrative medicine and other contemplative practices that comprise the health humanities are growing in popularity as a viable strategy to improve well-being and engender compassion in nursing and medical schools, residency programs and in daily practice. This discussion looks at how various initiatives using health humanities can be implemented in various settings to create cultures that support compassionate, collaborative care. Hear how these programs

can make a measureable difference fororganizations seeking to improve outcomesfor patients and improve workforce well-being and how to incorporate similarinnovative initiatives where you are.MODERATOR

Deepthiman Gowda, MD, MPHAssociate Professor of MedicineDirector of Clinical Practice, NarrativeMedicineColumbia University Medical Center

PANELISTSTim Cunningham, RN, DrPHAssistant ProfessorAssistant Director of theCompassionate Care InitiativeUniversity of Virginia School ofNursingUniversity of Virginia Departmentof DramaJoel Katz, MDDirector, Internal Medicine ResidencyProgramAssociate Physician, Division ofGeneral Medicine and Division ofInfectious Diseases, Brigham andWomen’s HospitalAssociate Professor, Harvard MedicalSchool

27

Improving Patient and WorkforceSafety through Compassion: The new“culture of safety”– it’s about respect– case studies of how two organizationsare trying to get this right

ST. GEORGE ABA safe and respectful workplace is an essentialingredient for the creation of compassionate,reliable and effective care. This session willdescribe the efforts of two organizations (Dukeand BIDMC) to create systems to enhance safe,respectful workplaces. We will describe ourprocesses for scoping the problem and ourjourney toward developing steps to approachand respond to events.MODERATOR

Tejal K. Gandhi, MD, MPH, CPPSPresident and CEONational Patient Safety Foundation

PANELISTSPatricia H. Folcarelli, RN, PhDSenior Director, Patient SafetyBeth Israel Deaconess MedicalCenterKaren Frush, BSN, MD, CPPS

Duke University Health SystemProfessor of PediatricsDuke University School of MedicineClinical Professor of NursingDuke University School of Nursing

Break

Case-Based Discussions, Innovation Labs andWorkshops

The Social Architecture of Compassion[VAA]

ESSEX BALLROOMCompassion matters in healthcareorganizations, more than we think! Thisworkshop takes you from the rhetoric ofcompassion to an accessible, interactive anduseful toolkit of strategies for awakeningcompassion in your work. We will explore thescience of compassion and use four designprinciples of organizations that inspire systemicchange from the inside of your organization.You’ll leave with inspiration for new ways ofelevating your own compassion at work, alongwith a blueprint for creating more compassioncompetence across your organization.

Monica C. Worline, PhDFounder and CEO, EnlivenWork

Center for PositiveOrganizations, University of MichiganResearch Scientist, Center for Compassionand Altruism, Stanford University

Being Morally Resilient in the Midst ofComplexity [INT]

STAFFORDSHIREHealthcare is more turbulent and complex thanever before. Patients, families, clinicians andorganizations are struggling with how to preservetheir integrity in the midst of these challenges.This session will explore the concept of moralresilience, its elements and methods for buildingindividual moral resilience. The dynamic interplaybetween individual moral resilience and a cultureof ethical practice will be discussed.

Cynda H. Rushton, PhD, RN, FAANAnne and George L. Bunting Professorof Clinical EthicsBerman Institute of Bioethics/Schoolof NursingProfessor of Nursing and PediatricsJohns Hopkins University

MO

ND

AY

4:00pm-4:15pm

4:15pm-5:30pm

28

Dream Team 101: Creating and Sustaining a Culture of Teamwork [HFT] PARLIAMENT

In this experiential, hands-on workshop, participants will observe, discuss, and may participate in, the initial team meeting of a newly-formed emergency department work group. This team’s predecessor was disbanded as a result of increased wait times, declining patient satisfaction, and interpersonal rancor. You’ll have a ringside seat at the new team leader’s attempt to launch a healthy, respectful team ethos in this newly-formed multidisciplinary work group. The participant/observer group experience will be presented in the context of recent compelling evidence about the behavioral dynamics of great teams. By the end of this workshop, participants will 1) understand from experience what team dynamics are essential for a team that feels “right,” 2) be familiar with the research that backs up this experiential understanding, and 3) identify ways to incorporate this learning into teamwork in your home organization.

Steven Adelman, MDDirector, Physician Health Services, Inc. (a subsidiary of the Massachusetts Medical Society)Clinical Associate Professor, U MA School of MedicineDiana Dill, EdDConsulting and coaching psychologistFounder, Working Together For HealthSM

Getting Serious about Interprofessional Teamwork: Strategies to improve team effectiveness within the new high-functioning team

ST. GEORGE ABThe new interprofessional team requires new roles and cultures that support collaboration among patients, families, clinicians and professionals who enhance the quality of

care. Out-of-the-box solutions are ineffective at enabling the kind of high-functioning teamwork required. This session features teams from a leading children’s hospital that include patient/family advisors as formal members of the patient safety team and also a team from a labor and delivery department at an academic community hospital that is working to create a culture of compassion among midwives, nurses, physicians and patients. The discussion will focus on strategies, challenges and solutions that help create and sustain the new high-functioning team.MODERATOR

Wendy K. Nickel, MPHDirector, Center for Patient Partnership in HealthcareAmerican College of Physicians

PANELISTSMargi Coggins, CNM, MSNDirector, Division of MidwiferyDepartment of Obstetrics and GynecologyMount Auburn HospitalJennifer FaultnerFamily AdvisorSeattle Children’s HospitalEdwin C. Huang, MDChair, Department of Obstetrics & GynecologyMount Auburn HospitalSheryl Kalbach, MSWFamily Centered Care SpecialistSeattle Children’s Hospital

Culture as a Means or Outcome: Differing paths towards a culture of compassion

ST. GEORGE CDThis session is all about culture. Three very different organizational examples are highlighted to demonstrate various strategies to make compassionate culture a reality. From a ground-up communications initiative that has spread organically to creating a culture of generosity and gratitude among the nursing

29

staff and even an example of how to buildan organization based on compassion fromscratch, this discussion looks at how to alignstrategy and operations with vision.MODERATOR

Maria Kokas, PhDDirector of Learning SystemsHenry Ford Health System

PANELISTSHeather Caudle, RN, MScChief NurseAshford and St. Peter’s NHSFoundation TrustAndrew Schutzbank, MD, MPHVice President, ProductIora Health

ReceptionESSEX FOYER

Special Screening of Extremis andDiscussion with Dr. Shoshana Ungerleiderand John DukakisESSEX BALLROOMJoin us for a special screening of the Oscar-nominated short documentary, Extremis,about end-of-life decision-making in theintensive care unit by Academy Award-

had its world premiere at the TribecaFilm Festival in April 2016 and won BestDocumentary Short. It was nominated for a2017 Academy Award and an InternationalDocumentary Association Award. After thescreening, John Dukakis, Schwartz Centerinterim executive director, and Dr. ShoshanaUngerleider, an internist and founder of theUngerleider Palliative Care Education Fund –a major funder of Extremis – will lead a group

serious illness and the future of palliative careeducation. M

ON

DA

Y

5:30pm-7:00pm

6:20pm- 7:20pm

30

• The role of attention training in enhancingmental focus and developing emotionalintelligence

• How to develop greater resilience, includingenhanced abilities for managing adversityand disruptive change

• Tools for sustaining peak performance andmotivation

• Practices that cultivate happiness and overallwell-being

The goal is to help participants thrive –enjoying greater productivity, effectiveness,and happiness – at work and beyond.

Marc LesserAuthor, “Less: Accomplish More byDoing Less”Co-founder and CEOSearch Inside Yourself LeadershipInstitute

The Future of Compassion inHealthcare: What Lies Ahead?

ESSEX BALLROOMThis panel discussion will focus on whattrends, initiatives, focus areas for research andinnovations are necessary to accomplish theoverarching goal of the conference: creatingand thriving in cultures of compassion. Hearfrom nationally-recognized leaders whorepresent diverse backgrounds and providepersonal stories and professional experiencesthat inform their world-views about how variouscomponents and people within our complexhealthcare system can work interdependentlyto provide compassionate care.MODERATOR

Bob TedeschiSenior WriterSTAT

PANELISTSRushika Fernandopulle, MD, MPP

Iora HealthEric J. Hall

HealthCare Chaplaincy Network™

Tuesday

Morning Wellness ActivitiesSTAFFORDSHIRE

Registration and BreakfastESSEX FOYER

Business Member Roundtable(By invitation only)PARLIAMENT

National Scorecard on Compassion Presentation

ESSEX BALLROOMJoin us for a presentation of results and trends from a scorecard on compassion national survey.

Beth A. Lown, MDMedical Director, The Schwartz Center for Compassionate HealthcareAssociate Professor of Medicine, Harvard Medical SchoolAndrew Shin, JD, MPHSenior Director, Policy and Strategic PartnershipsThe Schwartz Center for Compassionate Healthcare

Search Inside Yourself: Be Your Best Self At Work

ESSEX BALLROOMSearch Inside Yourself (SIY) is a science-based curriculum designed and tested at Google, aimed at helping participants developmindfulness-based emotional intelligence. The outcomes of core SIY practices allow individuals and teams to develop the useful mental habits for achieving both deep and long-lasting well-being as well as sustainable high performance. In this plenary presentation, we present a brief sampling of some of the core concepts of SIY. The presentation will include discussion of:• The science of neuroplasticity, emotion,

perception and behavior change

7:00am-8:00am

6:30am-7:30am

7:00am-8:00am

8:00am-8:20am

8:20am-9:10am

9:10am – 10:10am

31

TUES

DA

Y

Lorraine RyanSenior Vice President, Legal, Regulatory and Professional AffairsGreater New York Hospital AssociationFernando Stein, MDPresident, American Academy of PediatricsMedical Director, Progressive – Texas Children’s Hospital

Break

Breakout SessionsHealthcare Teams 2020: Forming, norming, storming and performing in the new age of patient-centered care and population health [HFT]

PARLIAMENTThis skill-building workshop will explore the evidence-base suggesting several key fundamental tenets are necessary to optimize healthcare team formation and sustained

set, helpful approaches and management tools will be presented, followed by opportunities to practice with several of these tools in a case-based scenario.

Kenneth M. Slaw, PhDExecutive DirectorSociety for Vascular Surgery

Connecting to Care: Promoting compassion through staff self-discovery and engagement [INT]

STAFFORDSHIREIn this workshop we will share our experience

CONNECT Program. Rooted in our guiding principles of “facilitated self-discovery,” authenticity and the power of the shared collective experience of participants, we strive to enhance the human relationship between providers and patients. The workshop will be interactive and will utilize a variety of teaching methods, including

Harris P. Baden, MDSenior Leader of ExperienceSeattle Children’s Hospital Research FoundationProfessor of Pediatric Cardiac Critical CareUniversity of Washington School of MedicineKelly A. Schloredt, PhD, ABPPLeader, CONNECT ProgramSeattle Children’s HospitalClinical Professor, Psychiatry and Behavioral MedicineUniversity of Washington School of Medicine

Improving Culture Change Sustainability: Using enterprise risk management strategy to gain organizational buy-in [VAA]

ST. GEORGE CDEnterprise risk management (ERM) assists organizations in remaining committed to compassionate patient-centered care when there are various competing business risks/challenges. During this interactive workshop, participants will be engaged in discussions on how to assess the current cultural status of the organization using ERM tools. There will be group work and discussion on using the ERM framework to provide evidence and a compelling case for efforts to support a compassionate/safety culture. By the end of this workshop participants will be able to: 1) explain how risk managers approach a strategy

organization in a journey of sustaining a compassionate/safety culture, 2) describe how ERM principles should be utilized to effect culture change sustainability, and 3) discuss

gain leadership buy-in.Barbara McCarthy, RN, MPH, CIC, CPHQ, CPHRM, FASHRM

Beverly Hospital, a member of Lahey Health

10:30am- 12:00pm

10:10am-10:30am

32

33

Mike Midgley, RN, JD, MPH, CPHRM, FASHRMVice President, Healthcare Risk EngineeringSwiss Re Corporate Solutions

Compassion Through Experience: Using leadership and peer shadowing to improve culture and outcomes

ESSEX BALLROOMThis session explores how experience-sharing with leaders, peers and trainees can create cultures of mutual respect and support while improving outcomes. Learn how organizations are successfully using leadership rounding, peer support and shadowing to improve workforce well-being and patient experience. The discussion will delve into how to create buy-in and strategies that can be leveraged to successfully implement and scale these types of programs.MODERATOR

Sue Childress, MN, RN, OCNDirector of Nursing ServicesHuntsman Cancer HospitalUniversity of Utah Health Care

PANELISTSKelly Dillon, MA, OD Director, Physician Communication & Peer SupportHenry Ford Health SystemDenise Venditti, DNP, MHA, RN, FACHE, NEA-BCVice President, Patient ExperienceGeisinger Health System

Mapping the Landscape, Journeying Together: The Gold Foundation’s national model for translating humanism research into action

ST. GEORGE AB This case-based discussion will describe the “Mapping the Landscape, Journeying Together (MTL)” initiative of the Arnold P.

Gold Foundation Research Institute and willfeature the work of two teams. Wei WeiLee, MD, from the University of Chicago,will present her team’s work on patient-centered EMR use. Jennifer Tjia, MD, fromUMass Medical School, will present onmindfulness interventions for professionaland family caregivers. The Arnold P. GoldFoundation Research Institute has fundedover 300 researchers from 50 institutions sincebeginning the MTL journey four years ago,with a 70% publication rate for our literaturereviews and signs of “on the ground change”in healthcare. Please come and learn how youcan participate in this vibrant community ofpractice.MODERATOR

Elizabeth Gaufberg, MD, MPHJean and Harvey Picker DirectorArnold P. Gold Foundation ResearchInstituteAssociate Professor of Medicine andPsychiatryHarvard Medical School

PANELISTSWei Wei Lee, MD, MPHAssistant Professor of MedicineAssistant Dean of StudentsUniversity of Chicago Pritzker Schoolof MedicineJennifer Tjia, MD, MSCEAssociate Professor of QuantitativeHealth Sciences and MedicineUniversity of Massachusetts MedicalSchool

LunchESSEX FOYER

Compassion Scholars Program Debrief(By invitation only)PARLIAMENT

12:00pm-1:00pm

12:10pm- 12:50pm

TUES

DA

Y

34

Breakout SessionsCo-Designing for Compassion with Patients and Families

STAFFORDSHIREWhen patients, family members, clinicians, and staff work together to drive improvement in healthcare, the dissemination and adoption of new processes and systems often becomes more responsive to patients and their

The principles of human-centered design and experienced-based co-design can help achieve genuine partnership in improvement. This interactive session will introduce the principles of co-design and allow participants to use a tool for better understanding the patients’ experience of the service. Presenters will also facilitate a discussion about how co-design can be applied in a variety of care settings and to improve many experiences.

Dr. Jocelyn CornwellChief Executive, The Point of Care FoundationVisiting Professor, Department of Medicine, Imperial CollegeLondon, United KingdomChristina Gunther-MurphyExecutive Director, Person- and Family-Centered CareInstitute for Healthcare Improvement

Search Inside Yourself: Practices for sustaining, integrating and deepening mindfulness [INT]

ESSEX BALLROOMThe Search Inside Yourself (SIY) Introductory Program takes a science-based approach to develop useful mental habits for developing sustainable high performance, leadership and well-being. Designed and tested at Google, this program introduces the core skills for mindfulness-based emotional intelligence, emotional resilience and mindful communication. The goal is to help participants thrive – enjoying greater productivity, effectiveness and happiness – in all aspects of their work. This interactive program includes:

• Overview of the neuroscience of emotion and mindfulness

• Exercises to develop “high-resolution self-awareness” as a foundation for emotional intelligence, self-mastery and leadership

• mindfulness and emotional intelligence towards greater emotional balance and thriving

Marc LesserAuthor, “Less: Accomplish More by Doing Less”Co-founder and CEOSearch Inside Yourself Leadership Institute

Changing the Care Paradigm: Using technology to unleash the power of compassionate care

PARLIAMENTTechnology and compassion may not seem

session will explore cutting-edge innovations that will surely change that paradigm. From telehealth modalities that provide access to vulnerable populations or enhance the comfort of a patient while in their own home, to virtual interfaces and even robots that can improve patient interactions and experiences, we may have to rethink how we view compassionate relationships. This discussion will explore some of these technologies and the impact they are having on patients, families and clinicians.MODERATOR

Tania Elliott, MD, FAAAAI, FACAAIAdvisorDoctor on Demand

PANELISTSTimothy Bickmore, PhDProfessorCollege of Computer and Information ScienceNortheastern UniversityLisa B. Levine, MD, MBA

The MAVEN Project

1:00pm-2:15pm

35

TUES

DA

Y

Prioritizing Workforce Well-being: Implementing top-down and bottom-up strategies in a teaching hospital setting

ST. GEORGE ADWorkforce well-being has been a growing area of concern over the past number of years. Burnout is on the rise and threatens patient care. This session looks at various strategies being implemented in various teaching settings that focus on developing and sustaining a culture of well-being. Learn how organizations are using strategies from the bottom-up as well as the top-down and in-between. Discuss how nurses, physicians, educators and administrators can work together to create measurable and impactful change in well-being, culture and patient experience.MODERATOR

Anu AshokAssistant Vice President, Graduate Medical Education and Physician Workforce PolicyGreater New York Hospital Association

PANELISTSFouad Atallah, MDDirector of Patient SafetyDepartment of Obstetrics and GynecologyMaimonides Medical Center Melissa C. Banner, RN, MSN, OCNNurse ManagerHuntsman Cancer HospitalUniversity of Utah Health CareJane Muir, RN, BSNUniversity of Virginia School of Nursing

Break

Compassion in ActionESSEX BALLROOM

Becca Hawkins, MSN, ANPDirector, Compassionate CareProvidence St. Joseph HealthBeth A. Lown, MDMedical Director, The Schwartz Center for Compassionate HealthcareAssociate Professor of Medicine, Harvard Medical SchoolMark Rosenberg, MD, FACPDirector, Compassionate CareProvidence St. Joseph HealthJuliette SchlucterDirector, Center for Child and Family ExperienceSala Institute for Child & Family Centered CareHassenfeld Children’s Hospital of New York at NYU Langone Andrew Shin, JD, MPHSenior Director, Policy and Strategic PartnershipsThe Schwartz Center for Compassionate Healthcare

Active Collaboration Learning SessionsSTAFFORDSHIRE AND ST. GEORGE CD World Café – collaboratively

addressing Compassion in Action, participant-named challenges - Session A

World Café – collaboratively addressing Compassion in Action, participant-named challenges - Session B

Adjourn2:15pm-2:30pm

2:30pm-3:00pm

3:00pm- 4:30pm

4:30pm

36

37

38

Poster DescriptionsCatholic Medical CenterVoice of the PatientIn an effort to collect alternate viewpoints, particularly from patients using patient-family advisor (PFA) volunteers, Catholic Medical Center created the volunteer rounding program. PFA volunteers visit patients at their bedside during their hospital stay and collect data that will authentically improve the experience, safety and quality of care for all patients. This program was created by former patients to serve current patients.

Donor AllianceSchwartz Rounds Program Donor Alliance launched their Schwartz Rounds in 2016 to support staff wellness and combat fatigue. The program has been well-received and well-attended by staff. They are creating an evaluation tool to track their goals of supporting staff health and well-being, increasing compassion amongst staff, improving resiliency and reducing fatigue.

Edith Nourse Rogers Memorial VA HospitalImproving Recovery-Based Nursing Care through Language When dealing with clients, it is imperative to focus on client-centered language to drive their care. A course was taught to improve nursing staff’s recovery-based language practice,

to be mastered: learning language, hearing and speaking, writing, application to clients, and an ongoing recovery-language group for clients. Pre- and post-test surveys were administered to all staff who participated, which validated the anecdotal reports of success.

Genesis ProgramCompassion and Customer Experience CampaignThrough various campaigns, Genesis’ program promotes the recognition and use of compassion as the key driver of

nature of the patient-caregiver experience. Through posters, newsletters, videos and a caregiver recognition program, over 100 skilled nursing centers and assisted living communities have participated in compassion campaigns.

accompanied by a discussion guide for managers to easily help staff integrate and apply the information.

Kaiser Permanente - Baldwin Park Improving Communication with Patients/Families in the ICUThe intensive care unit (ICU) is a challenging place for families having to make decisions for a loved one who cannot speak for themselves. After recognizing

team at Kaiser Permanente Baldwin Park devised an organized strategy to improve communication with

was a wide discrepancy between clinicians and family

or constituted overly aggressive care. Because of these

honesty and consistency of communication with family

decrease in stressors from communicating with families,

providers.

Memorial Sloan Kettering Cancer Center (MSKCC)The Art of Caring for an Oncology Staff: An Innovative Support GroupA monthly staff oncology support group was implemented to combat compassion fatigue among the oncology nurses and the associated healthcare team in the MSKCC Urgent Care Center and Clinical Decision Unit. The nurse-led group, which is structured as a safe place to share experiences, focuses on a variety of therapeutic techniques based on a monthly theme. The purpose is to promote healing of the mind, body and spirit as well as to enhance team-building.

Mount Auburn HospitalMindfulness Based Interventions Burnout, emotional exhaustion, depersonalization and low personal accomplishment have been correlated with negative patient, professional and organizational outcomes. A team at Mount Auburn set out to engage a diverse group of employees to determine whether either of two brief mindfulness-based interventions could help to reduce burnout. Interventions were either a downloaded four-minute focused breath meditation that participants would listen to daily for 30 days at a time of their own choosing, or attendance at four weekly one-hour sessions of a facilitated small group held conveniently at the workplace. They found that both interventions were

greatest impact on emotional exhaustion and improvement in depersonalization.

Nationwide Children’s HospitalThe Second Victim Peer Support Program The Second Victim Peer Support program centers on providing rapid emotional support for all staff who have experienced or been impacted in an unanticipated or adverse patient event. This is a peer support approach; members have been trained to provide support to their colleagues. Nationwide Children’s Hospital is now near the end of an 18-month research project to characterize the negative mipact of errors or adverse events on healthcare providers, and evaluate the effectiveness of the second victim peer support program.

Northern Westchester HospitalThe Ken Hamilton Caregivers CenterThe Caregiver Center was created to provide free emotional support and respite to family caregivers. Listening with a non-judgmental ear allows them to feel

39

heard and can help ease their stress. A relaxing physical space allows them to rest and recharge. In 2016, a “Stay in Touch” program was launched to provide ongoing phone support post-discharge, providing them with a listening ear and new resource referrals.

Northwell HealthTeam Lavender: Caring for Our CaregiversTeam Lavender is an interdisciplinary group of caregivers that support healthcare professionals in times of crisis, stress or trauma. It provides emotional, spiritual and physical support, allowing time to discuss feelings and explore coping mechanisms. The team consists of representatives from patient experience, social work, nursing, chaplaincy, holistic therapy and the employee assistance program. Team Lavender gives staff permission

the remarkable impacts and ripples they each have on a patient and family member’s life.

RUSH University Medical CenterACCEPTSACCEPTS (Aware Compassionate Communication: an Experiential Provider Training Series) is a multimodal program designed to enhance provider resilience and communication. Didactic and experiential exercises are delivered in a group format over the course of eight weeks.

exercises, learn cognitive behavioral models of stress and coping, practice mindfulness and participate in a number of communication exercises.

Sunnybrook Health Sciences CentreCultivating a Culture of COMPASSION through Schwartz Rounds ProgramDuring the organization’s stakeholder consultation for a quality strategic plan, patients, families and staff rated compassion and humane aspects of care as a top priority, equally as important as safety. Sunnybrook adopted the Schwartz Rounds program as an intervention and enabler to advance a culture of compassion. To show that modeling compassion starts with hospital leaders, the CEO

closed the session.

University College LondonIntroducing Schwartz Rounds to Medical Students

under-prepared for the role, and burnout is already prevalent among medical students. Although there is

clinicians, their potential value for medical students has not yet been fully explored. This project sought to study the views of medical students who attended Schwartz Rounds

curriculum.

University of Notre Dame, Kellogg Institute of International StudiesAccompaniment of Early Entry Global Healthcare Workers in Chiapas, MexicoNotre Dame’s Flourishing Research team has been studying the conditions and relationship dynamics that both

in Mexico. The team gathered data to understand the unique stress factors that inhibit caregivers’ well-being and

journeying with patients through their illness and addressing the structural violence factors that inhibit their health in contexts where resources are under-developed). They catalogued well-being strategies and introduced evidenced-based practices shown to strengthen emotional regulation, resilience, and inter- and intra- personal relationships.

University of Pennsylvania, Wharton Venture Initiation ProgramStudentsCare Hospital Buddy ProgramStudentsCare’s Hospital Buddy Program matches children facing long-term illness with college student volunteers to provide critical support. The goal of the program is to improve the hospital experience for pediatric patients and their families by providing trained volunteers who offer consistent emotional support during long and/or recurring hospital stays. StudentsCare also aims to foster compassion and empathy among the college student volunteers, many who are aspiring healthcare professionals.

University of Washington School of NursingFostering Culture Change with High-risk Young Families and their Health Providers: A Campus/Clinic CollaborationThe Healthy Child Project is a federally-funded collaboration between the University of Washington and a nurse-run community clinic that serves a diverse and underserved population. The program leverages clinic-campus collaborations to promote the health of families and to support staff and students who work in challenging environments. The program aims to foster empathy in providers and staff toward challenging patients and parents, to measure the impact of culture change and new skill development on staff satisfaction, and to improve collaboration and communication among healthcare providers, between providers and parents, and between parents and children.

WellistConnecting Patients to Non-Clinical Support ServicesWellist’s goal is to connect the patient population to non-clinical support services, such as access to transportation and

outcomes are tied to unmet social needs and that the need for non-clinical services impacts patients across all socio-economic strata. Wellist targets patients and their families before, during and after treatment. Their work encompasses a patient’s life beyond the walls of the hospital.

40

Adelman, Steven .....................28

Ashok, Anu ..............................35

Atallah, Fouad .........................35

Awdish, Rana Lee Adawi .........20

Baden, Harris P. .......................31

Banner, Melissa C. ...................35

Baron, Richard J. .....................21

Bhatt, Jay .................................24

Bickmore, Timothy ..................34

Block, Susan ......................24, 26

Bobinet, Kyra .......................6,18

Borgstrom, Marna ...................21

Burke, Greg .............................23

Caudle, Heather ................18, 29

Childress, Sue ..........................33

Coggins, Margi ........................28

Cornwell, Jocelyn ..........6, 18, 34

Cunningham, Tim ....................26

DiGiovannis Evans, Brooke .....18

Dill, Diana ................................28

Dillon, Kelley ...........................33

Dukakis, John ....................16, 29

Eanniello, Mary Kate ...............20

Elliott, Tania .............................34

Faultner, Jennifer ....................28

Fernandopulle, Rushika ...........30

Folcarelli, Patricia H. ...............27

Frankel, Richard M. ...........23, 25

Frush, Karen ............................27

Gamvroulas, Maria ..................19

Gandhi, Tejal K. .......................27

Gaufberg, Elizabeth ................33

Gishen, Faye ............................18

Goldberg, Michael ............16, 20

Gowda, Deepthiman ...............26

Gunther-Murphy, Christina .....34

Hager, George ........................21

Hall, Eric J. ..............................30

Hawkins, Becca .............6, 21, 35

Hirschmann, Krista ..................25

Huang, Edwin C. .....................28

Isaacson, Harry (Bud) J. ...........23

Kalanithi, Lucy .........................24

Kalbach, Sheryl ........................28

Katz, Joel ...........................18, 26

Kokas, Maria S. ........................29

Lee, Wei Wei ...........................33

Lesser, Marc ......................30, 34

Levin, Richard I. .......................24

Levine, Lisa B. ..........................34

Levy, Fiona H. ......................6, 23

Lloyd, Michele .........................24

Lown, Beth A. ........18, 20, 30, 35

Mandel-Ricci, Jenna ................19

McCarthy, Barbara ..................31

Meyerson, Rabbi Edith M. ...6, 20

Midgley, Mike ..........................33

Mitchell, Elizabeth ...................20

Muir, Jane K. ...........................35

Nickel, Wendy K. .................6, 28

Paladino, Joanna .....................26

Plews-Ogan, Margaret ............23

Rosenberg, Mark ...........6, 21, 35

Rushton, Cynda H. ............24, 27

Ryan, Lorraine .........................31

Sanders, Justin ........................26

Schloredt, Kelly A. ...................31

Schlucter, Juliette ..........6, 23, 35

Schultz, Eric .............................16

Schutzbank, Andrew ...............29

Schweitzer, Leilani ...................25

Shin, Andy ...................19, 30, 35

Siegal, Dana ............................20

Slaw, Kenneth M. ..............19, 31

Stein, Fernando ...................6, 31

St-Hilaire, Micheline ............6, 20

Strongwater, Steven ................21

Tedeschi, Bob ..........................30

Tjia, Jennifer ............................33

Ungerleider, Shoshana ............29

Venditti, Denise .................23, 33

Wakeman, Sarah ......................25

Welkie, Katy A. ........................21

Worline, Monica C. ..................27

Speakers Index

The faculty disclosure announcement can be found on the conference app.

41

42

Speaker and Sponsor Organizations

American Academy on Communication in HealthcareAmerican Academy of PediatricsAmerican Board of Internal MedicineAmerican Cancer SocietyAmerican College of PhysiciansAmerican College of Obstetricians and GynecologistsAmerican Hospital AssociationAmerican Organization of Nurse Executives (AONE)Ariadne LabsThe Arnold P. Gold Foundation Research InstituteAshford and St. Peter’s NHS Foundation TrustAtrius HealthBank of America Merrill LynchBenchmark Senior LivingBerman Institute of Bioethics/School of NursingBeth Israel Deaconess Medical CenterBeverly Hospital, a member of Lahey HealthBlue Cross Blue Shield of MassachusettsBoston Medical CenterBoston University Medical CenterBrigham and Women’s Hospital

Catholic Health Corporation of ManitobaCenter for Compassion and Altruism,

Stanford UniversityCenter for Patient Partnership in HealthcareCenter for Positive Organizations,

University of MichiganChoate, Hall & Stewart LLPCleveland ClinicCleveland Clinic Lerner College of MedicineCNA InsuranceColumbia University Medical CenterCRICO Delta Dental of MassachusettsDoctor on DemandDuke University Health SystemDuke University School of MedicineDuke University School of NursingengagedINEnlivenWorkFlinCare

Geisinger Health SystemGenesis HealthCareGreater New York Hospital AssociationHartford Healthcare Cancer InstituteHartford HospitalHarvard Medical SchoolHarvard Pilgrim Health CareHassenfeld Children’s Hospital of New York at

NYU LangoneHealth Research & Educational Trust (HRET)HealthCare Chaplaincy Network™Henry Ford Health SystemHenry Ford HospitalThe Hertzberg Palliative Care InstituteHuntsman Cancer HospitalIcahn School of Medicine at Mount SinaiImperial College, LondonIndiana University School of MedicineInstitute for Healthcare ImprovementIntegro Insurance BrokersIora HealthJohns Hopkins UniversityLAZ Healthcare ServicesMaimonides Medical CenterMassachusetts General HospitalThe MAVEN ProjectMcGill UniversityMKA Executive PlannersMount Auburn HospitalNational Patient Safety FoundationNortheastern University Bouvé College of Health

Sciences School of NursingNortheastern UniversityNovo NordiskNYU NYU Langone Medical CenterOptumPartners HealthCarePhysician Health Services, Inc. (a subsidiary of the

Massachusetts Medical Society)The Physician’s FoundationThe Point of Care Foundation

43

Primary Children’s HospitalProgressive – Texas Children’s HospitalProvidence St. Joseph HealthRoyal Free London Sala Institute for Child & Family Centered CareSearch Inside Yourself Leadership InstituteSeattle Children’s HospitalSeattle Children’s Hospital Research FoundationShields Health SolutionsSociety for Vascular SurgeryStanford University School of MedicineSTATSwiss Re Corporate SolutionsThe Risk Authority Stanfordthriveosity, LLCTsoi/Kobus & AssociatesTufts Health Plan

Ungerleider Palliative Care FundUniversity College LondonUniversity of Chicago Medicine Bucksbaum

Institute for Clinical ExcellenceUniversity of Chicago Pritzker School of MedicineUniversity of Massachusetts Medical SchoolUniversity of Utah Health CareUniversity of Virginia School of MedicineUniversity of Virginia School of NursingUniversity of Washington School of MedicineVertexVoices of HopeWambiWorking Together For HealthSM

Yale New Haven HealthYale-New Haven Hospital

44

CHAIRMAN

National Business Members

Thank You to our Scholarship DonorsThe Compassion in Action scholarship program is intended to help the Schwartz Center reach groups of people who can help shape the future of the healthcare system.

Thank you to the funders of our scholarships:

Frances and Jerry Gold Scholars – Underwritten by Andrea and Brad Buchbinder*Chazan Scholars – Underwritten by Joseph A. Chazan, MD, in memory of Ken Schwartz and Helene Chazan

American Hospital AssociationBenchmark Senior LivingChoate, Hall & Stewart LLPDelta Dental of MassachusettsGenesis HealthCareIntegro Insurance BrokersLAZ Healthcare Services

Stephen and Betsy Corman Scholars – Underwritten by Stephen CormanJonas-Schwartz Scholars – Underwritten by the Jonas Center for Nursing and Veterans HealthcareNursing Student Compassion Scholars – Underwritten by the Josiah Macy Jr. Foundation

* A portion of these are intended for students or healthcare professionals with a focus on hospice care.

EXECUTIVE

LEADERNovo NordiskPartners HealthCare

Vertex

School of Nursing

MAKING A DIFFERENCE through innovative, experiential urban education and scholarship in a changing world.

Improving the Doctor-Patient Relationship through Patient Care, Teaching, and Research

Bucksbaum Institute for Clinical Excellence

The University of Chicago Biological Sciences

5841 South Maryland Avenue

Chicago, Illinois 60637

773-702-3906

bucksbauminstitute.uchicago.edu

COMPASSION IN PRACTICE: Achieving Better Outcomes by Maximizing Communication, Relationships and Resilience

October 29-30, 2017 in Boston

Register at:theschwartzcenter.org/course

46

Exhibitors

10 9

8

7

6

5

4321

ESSEX BALLROOM FOYER

REGISTRATION

ELEVATORS

STAFFORDSHIREFOYER

American Academy on Communication in Healthcare Laura Cooley, PhD cooley@aachonline.org

Table 10

Ariadne Labs Caroline Grogan seriousillnesscare@ariadnelabs.org

Table 5

Bucksbaum Institute for Clinical Excellence Angela Pace-Moody apacemoody@bsd.uchicago.edu

Table 2

CRICO Katharine Schuler kschuler@rmf.harvard.edu

Table 1

Iora Health Samantha Bennett samantha.bennett@ioraprimarycare.com

Table 8

McLean Hospital pa@mclean.harvard.edu

Table 6

Northeastern Bouvé College of Health Sciences School of NursingTable 9

Search Inside Yourself Leadership Institute Rick Echler rick@siyli.org

Table 7

thriveosity, LLC Ritu Trivedi-Purohit, PsvD ritu@thriveosity.com

Table 4

Wambi Tim Carney tim.carney@wambi.org

Table 3

Charlotte Area Health Education Center (AHEC) adheres to the ACCME Standards for Commercial Support, which include restrictions about the placementof exhibits at a CME activity offered by an accredited sponsor. The distribution of drug and other product samples is not permitted. Exhibitors themselves are allowed inside the education hall, provided they do not solicit participants. Exhibitors must set-up their display materials outside of the education hall.

47

Research Leadership VisibilityGrants

physiciansfoundation.org

info@physiciansfoundation.org @PhysiciansFound

https://www.linkedin.com/company/physicians-foundation

The Physicians Foundation is a nonprofit 501(c)(3) organization committed

to strengthening the physician-patient relationship, supporting physicians

in sustaining their medical practices, and helping physicians navigate the

changing healthcare system through:

48

Special ThanksThe Schwartz Center is grateful to everyone who helped make our inaugural conference a success by contributing

Our planning committee for their inspiration and dedication, particularly our co-chairs (see complete list on page 6)

Our partners, who represent some of the leading organizations in the country focusing on innovation, education and health system leadership (see complete list on page 6)

Our sponsors and exhibitors for making compassionate healthcare a priority

All contributors to the Schwartz Center for their support of this conference, our mission and programs, particularly the supporters of our scholarship program (see complete list on page 44)

Our incredible Board, chaired by Ruth Kilduff; our Leadership Council, co-chaired by Sharon McNally and Tony Starr; and our Honorary Board, for their strategic help, hands-on support and generosity

Brooke Meltzer, for her assistance with many of the logistics for the Corman IMPACT Honors Recognition Dinner

Stephen Corman, for his generous support of the Corman IMPACT Honors (see page 17)

LaunchPad Media, including Jacob Eidsmoe and Alex Poulos, for their ongoing help in creating Schwartz Center productions and materials

Our many volunteers who assisted us in so many ways for this event

Massachusetts General Hospital and Partners Healthcare System for 22 years of generous support at many levels

Steve WeinerFerris, Glovsky and Popeo, PC for its pro bono legal work

Our interns for helping us throughout the year: Laura Ahern, Audrey Conklin, Olivia Corkery, Haley Frank, Bridget Furlong, Ian Riaf, Taylor Ribaudo, Hannah Toolson, and Matt Wilson

“ I would drive around at night, looking for a hotel to end it because I didn’t want anyone I knew to find me.”Laura Age 48 | Massachusetts | Advocate

Laura is sharing her story because she wants others who are feeling isolated and sad to know they are not alone. Read more at DeconstructingStigma.org.

Presented by

Top ranked by U.S. News & World Report

49

Schwartz Center LeadershipBoard of Directors

Ellen R. Cohen, MSW, President

Sharon McNally, Vice ChairClare Villari, TreasurerJoyce A. Murphy, Clerk

Board MembersMimi Bartholomay, RN, MSNPeter A. BiagettiM. Lynn Buttolph, MD, PhD

Rushika Fernandopulle, MD, MPP

Betsy Pingree FrawleyGeorge V. Hager, Jr.Thomas Lynch, MDBritain Nicholson, MDMark E. ReynoldsEric SchultzMarjorie StanzlerTony Starr, Erik WexlerLynn WiatrowskiCandace Young

Honorary Board MembersMichael J. AstrueCharlie BakerOlivia ChengHoward CohenRichard DohertyAndrew Dreyfus

Becky LevinClare MidgleyJoseph MullanyThomas G. Roberts, Jr., MDJames Roosevelt, Jr.Eric Schwartz, MDRev. Judith Swahnberg

Daniel WoffordMarilyn Yager

Legal CounselStephen Weiner

Leadership CouncilCo-ChairsSharon McNallyTony Starr

Council MembersMarsha AlperinRichard C. BaneMichael BerkowitzMichael BlauNancy L. CahnersJoseph A. Chazan, MDAndrea Cohen, MSW

Laurie CowanRalph DiPisaJon DuBois, MDGlen GiovannettiLiz Brody GluckAmanda HallPhil Johnston

Richard LynchEliane MarkoffJennifer PlinePeter ResnickRobin Richman, MDJan RoseTom SimonsJeanie Ungerleider, LICSWRichard C. WalshJohn YozellPeter Zane

Schwartz Center Staff John Dukakis, Interim Executive DirectorBeth Lown, MD,* Medical Director

Member Programs and EducationStephanie J. Adler Yuan, MS,* Director of Education and TrainingSheri Carey, Director of Member OperationsElizabeth Hickman,* Senior Director of Membership and Corporate PartnershipsKathy Scopin, BSN, PHN, RN,* Member Experience Advisor–West RegionLaurie Tellis, Systems Integration ManagerStephanie Wasta, Member Experience Coordinator

Research, Strategic Initiatives and CommunicationsMichael Goldberg, MD,* Scholar in ResidenceAndrew J. Shin, JD, MPH,* Senior Director of Policy and Strategic Partnerships

Development and EventsLisa Crane, Director of Foundation RelationsLisa Detweiler, Development and Events AssociateHelene Feist, Systems ManagerAhleum Choi Morris, Data CoordinatorChristina Parks, Development Communications Manager

Finance and AdministrationJames C. Kawuma, Financial AnalystRebecca Robison, Executive AssistantBobby Sullivan, Staff AssistantPeter Underhill, Senior Accountant *Compassion in Action Conference Steering Committee Member

50

51

52

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and The Schwartz Center for Compassionate Healthcare. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.

Carolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 18.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This Live Activity fulfills the requirement for 1.85 Continuing Education Units (CEUs), representing 18.5 Contact Hours.

The Charlotte AHEC is authorized to award 17.5 hours of pre-approved ACHE Qualified Education continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

Thank you to the sponsors for the Compassion in Action Healthcare Conference.

100 Cambridge Street, Suite 2100Boston, MA 02114

617.724.4746

theschwartzcenter.orgcompassioninactionconference.org

Gold Sponsors

Silver Sponsor

Empowering PhysiciansImproving Healthcare