inaugural of effective communi cation

8/14/2019 Inaugural of Effective Communi Cation

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Inaugural of

Effective

Communication


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Content

Introduction to Communication

Process of Communication

Component of Communication

Function of Commercials Bank

Case Study


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Introduction toCommunications

Communication is derived from Latin term communist

which means to make common, to transmit & toimpart.

It ref. to Something that is communicated by or toor between people or groups


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Need & Importance ofCommunication

Man is a social animal & cannot live in the societywithout communication .

Communication is essential & cannot imagine life withoutit.

The ways to communicate is natural and fundamental tothe human species.

Communication was present even before language Primitive men used facial expression and gestures or

what is now called body language to communicatetheir thoughts and feelings.


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Process ofCommunication

Communication is a two- way process .

In every act of communication there is a Sender &Receiver .

The Sender transmits a message to the Receiver whotries to understand it gives some feedback .

When Sender gets any response from Receiver , we cansay that communication has taken place.


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Communication

SenderStage no 1.

ReceiverStage no 2.

Message

Medium

Encoding DecodingFeedback withunderstanding


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Process of Communication

Communication establishes when a person want tospeak to other person

Communication starts with an idea or concept which isthe essential to communicator

Communicator translates message into signs/symbolicforms & send it to Receiver

Receiver receives symbols/signs & get the idea ofSender

Sender wants receiver to give feedbacks


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Component of Communication 7 Components of Communication are as follows:-

Sender Expression

Encoding

Medium

Receiver

Decoding

Feedback


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7 Components of Communication are as follows:-

Sender:- ref. to one who conceives on ideas orthoughts & feels the need to communicate; can informreceiver to make him take a particular course of action

Expression :ref. to use of symbols; Symbols may be

verbal or non verbal . Encoding :ref. to put message into the code, bcoz it

has to moved from Sender to Receiver; through somemedium or channel; involves the use of symbols

Medium : ref. toverbal, non-verbal, visual & electronic

Receiver :ref. to one who receive message; two wayprocess; in the absence of Receiver the act ofcommunication wont be completed; message reachesreceiver decodes the symbol ,words & signs intothoughts which convey meaning to Sender


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Decoding :ref. toreceiving message from Receiver;receiver tries to interpret & understand the messageproperly; decoding is done correctly Receiver can giveproper response.

Feedback : Goal of communication ;Sender aims atgetting an response from Receiver; other words whena receiver gives some response & that response is

conveyed back to the sender it is called feedback.


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Characteristics ofEffective Communication

Language: ref. to proper knowledge of language &should use simple & easy language .

You Atti. : ref. to your attitude to win goodwill of

receiver. Mental Atti. :ref. to understand the mental attitude of

receiver

Voice control: ref. to proper voice control in oral

communication Pronunciation: ref. to pronounce words clear & correct

Grammatically correct: ref. to write appropriatelanguage


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7 Cs of Effective Communication

i. Completeness

ii. Conciseness

iii. Consideration

iv. Correctness

v. Clarity

vi. Courtesy

vii. Concreteness


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Function of

Commercials Bank


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Function ofCommercial Banks

Bankingfunction Non-Bankingfunction


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Banking function

Acceptance of deposit from the public

ii. Saving Bank A/C

iii. Current Bank A/C

iv. FD A/C

v. Recurring Deposits Loan & Advances

vii. Loan to agriculture, inc. , trader

viii. Overdraft

ix. Cash-Creditx. Direct loans

xi. Bills discounted


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Banking function

Acceptance of deposit ref. to accepting depositfrom public

Saving bank A/C:- ref. to salaries & low income grouppeople; restriction on money withdrawal

Current A/C:- ref. to biz people; no restriction onmoney withdrawal & deposits

FD:- ref. to deposit of money for fixed time; moneycan be withdrawn after fixed time

Recurring deposit:- ref. to deposit of money forspecific time at an regular interval of time; inculcatethe habit of small saving


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Banking function Loan & Advances:- ref. to extend loan & advances by

the way of deposit Loans to agriculture:- ref. to grant loan for agro &

allied activities; loans are short terms credit in form ofcrop loan

Overdraft:- ref. to withdrawal of any amt as comparedto what is deposited; additional amt for collateralsecurity

Cash-Credit:- ref. to cash loan against security of goods

or personal security etc. Direct loan:- ref. to loan granted to biz & trade againstsecurity of movable property

Bills discounted:- ref. to advancing loans to commercial

bank


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Non-Banking Function

Agency Service:-ii. Collection

iii. Payments

iv. Sales & Purchase of Financial Assets

v. Trustee, Executor & Attorney Utility Service:-

vii. Draft facilities

viii. Locker facilities

ix. Guarantor

x. Underwriting

xi. Compilation of static's


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Non- Banking Function

Agency Service:- ref. to bank act as agent performingservice to account holder

Collection:- ref. to collecting cheque, draft, bills etc.are received by the customers

Payments:- ref. to payment on behalf of theircustomer likes rent, taxes etc

Sales & Purchase of Financial Assets:- ref. to buying &selling of securities, shares or any other financialassets

Trustee, Executor & Attorney:- ref. to custodian &manager of the customers funds. Funds are managedfor higher returns


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Non- Banking Function

Utility Service:- ref. to modern economy & theirfacilities

Draft Facilities:- ref. to transfer of money from bank

to bank Locker Facilities:- ref. to safe deposit vault to

customer; its help them to deposit valuable assets Guarantor:- ref. to offer guarantee of payment on

behalf of importer Underwriting:- ref. to facilities provided by JS

Company for raising funds Compilation of Stats:- ref. to compliant stats & biz

information related to trade etc


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Case StudyAbout

Function of Bank


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Is a Multi-NationalCommercial Bank

Founded in 1870

H.Q at Frankfurt am Main

in Germany Dr. Josef Ackermann, CEO

& Chairman of the MgntBoard; Dr. Clemens Brsig,

Chairman of theSupervisory Board

I t d ti t


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In 1872, January bank was founded in Germany

It was founded as Foreign Trade Bank

Pvt. Banker Adelbert Delbruck & Politican Ludwing

Bamberger Its 1st International branches were in Japan (Shanghai)

1872 & UK (London) 1873

Introduction to

& P f


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Acquisition & Project of

In 1876, Berlin bank- Verein & Deutsche Union-Bankwere acquired

Later, Deutsche Bank also surpassesDisconto-Gesellschaft

Major project undertaken by DB are:- Northen Pacific Rail-Road in US1883

Baghad Railway1888

Finanical Bond to Krupp Steel1885

Bl f


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Blooper of

In 1929, bank merged with Disconto-Gesellschaft

Germanys defeat in 2nd World War; force the bank tobreakup into 10 regional bank in April1948

As Alliance Authority had command over theGermans

As 10 regional bank were consolidated in 3 majorbanks as:-

v. Nord-deutsche Bank AGvi. Sddeutsche Bank AG

vii. Rheinisch-Westflische Bank AG


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Transformation of

It was transfer from Commercial Bank to Investment Bank

Accor. 2005, 75% of Bank Revenue comes from investment

RoE was increased from 4% to 25%

Its World Class leader in Investment Bank Market It is also called as Bugle Bracket

Offer financial service called Bankamiz in Germanbranches bank 2006

Bankamiz a Turkish words


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Global ATM Alliance

DB is member of Global ATM Alliance

The advantage for the customer of DB is:-

They can usetheir card anywhere in the world They can check their card anywhere in the world

They dont have pay a single penny while using theircard anywhere in world

L


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Logo

Simple yet striking form, the symbol has a highattention-provoking and recognition value.

The identity of Deutsche Bank: The slash stands for consistent growth and dynamic

development The square-shaped frame can be interpreted as a sign

of security and a controlled environment In a nutshell, the logo stands for consistent growth in

a secured environment. It is striking, unmistakable and timeless It can be used in all media. Clearly recognised at great distances


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Web-blography

Google.com (Wikipedia)

www.db.com


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Special Thanx toS.Dutta

Mam


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Presented by:-

Amar. J no 13

Pratik.Kno 18

Atul . S no 40

Pawan.Kno 17

Mohit. M no 25Kunal. S no 41

inaugural of effective communi cation

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