BUSINESS

COMMUNICATION

VERBAL & NON-VERBAL

COMMUNICATION

VERBAL COMMUNICATIO

N

Communication with the use of words and language to

communicate the message to other.

TYPES OF VERBAL COMMUNICATIONORAL COMMUNICATION

WRITTEN COMMUNICATION Spoken words, Use of Letters,

Documentsface to face conversation E-mails, massages, Voice chat Social Media Video conferncingMobiles, telephonesConversation

ORAL COMMUNICA

TION

WRITTEN COMMUNICA

TION

NON-VERBAL COMMUNICA

TIONNON-VERBAL

COMMUNICATION = COMMUNICATION WITHOUT WORD

NON-VERBAL COMMUNICATION IS A PROCESS OF COMMUNICATION THROUGH SENDING AND RECEIVING WORDLESS MESSAGES

T H E P R O C E S S O F C O M M U N I C A T I O N WITHOUT THE USE OF WORDS, FACIAL E X P R E S S I O N S , B O D Y L A N G U A G E , G E S T U R E S , POSTURES,

TYPES OF NON-

VERBAL COMMUNIC

ATION KINESICSARTIFACT

SPROXEMIC

SCHRONEMI

CSVOCALICS

HAPTICS

KINESICS

EYE CONTACT FACIAL EXPRESSION BODY LANGUAGEGESTURESPOSTURES

FACIAL EXPRESSIO

N

EMOTIONS EXPRESS VIA FACIAL EXPRESSION

Happiness Sadness Anger Surprise Disgust Fear Confusion Excitement Desire Contempt

BODY LANGUAGE

CONT..

ARTIFACTS

ARTIFACTS ARE PHYSICAL OBJECTS SUCH AS CLOTHING, HOMES, AND CARS, THAT INDICATE TO OTHERS A PERSON’S PERSONAL AND SOCIAL BELIEFS AND HABITS

PROXEMICS

SPACE BETWEEN SENDER AND RECEIVER OF A MESSAGE INFLUENCES HOW MESSAGE IS INTERPRETED

CHRONEMICSCHONEMICS IS USE OF

TIME IN COMMUNICATION

VOCALICSVOLUMETONE OF VOICE PITCH USE BY THE SENDER TO

TRANSMITT INFORMATION

Vocalics is how people express themselves through voice. The voice has different vocal

properties. These properties are: rate, or speed at which the person speaks, pitch,

inflection and variety in the voice, volume, being loud or soft, and articulation and pronunciation, or how correctly and clearly the person speaks.

HAPTICS

USE OF TOUCH IN COMMUNICATION TO

EXPRESS EMOTIONS AND FEELINGS