INCMS

INCMS

INCMS NEW WEB VERSIONINDRA’S NEWEST COMMERCIAL MANAGEMENT SYSTEM (INCMS V4.5)IS NOW “FULL-WEB” UNDER HTLM5, AND WITH BRAND NEW FUNCTIONALITIES, SUCH AS THE OUTSTANDING ON-SITE BILLING, PRE-PAYMENT MANAGEMENT AND INTEGRATED MOBILITY.

• InGEN – Generation & Management of Energy

• InGRID –Management of intelligent grids

• InCMS – Clients Management

Indra confirms its commitment with clients and includes a number of investments in the coming years for the development associa-ted with the road map to follow the coming changes in the Utility sector.

In 2015, Indra has made an important investment in its offering of solutions for Utilities, grouping them in 3 suites:

INDRA’S NEWEST COMMERCIAL SYSTEM (INCMS V4.5) WITH “FULL-WEB” FUNCTIONALITY, MARKS A RELEVANT TECHNOLOGICAL MILESTONE IN INDRA’S PRODUCTS PORTFOLIO.

Full Support to the whole commercial cycle in a single Web Browser bases User Interface, based on market leader framework web apps (Sencha Ext-JS)

Full Web Solution

• InCMS allows the unified handling of pre and post-payments contract , keeping traceability and allowing the execution of commercial activity (work orders, readings, etc..) on any of the two types.

• InCMS natively incorporates contract management for prepayment including STS protocol and Tokens generation. Additionally InCMS, uses standard integration with the prepayment services suppliers most used in the market.

Prepayment Management

• InCMS, handles energy sales support in amount or kWh, for commercial offices and web/app channels and external agents. Emergency recharge Support is also included.

• CSRs gain full access to customer information for post & prepayment services, including whole tokens history.

• Ready to use Android app for online & offline operation in the field, allowing automatic on-site billing and printing.

• Work-day data results uploading for readings, anomalies, delivered bills, field findings, pictures taken and GPS coordinates, reducing theft and data entry errors.

• Integration with maps and optimization algorithms for best path-to-meter location and other meter reader tools

Billing On Site

INCMS

• Customer centric system, including CRM to bring multi-channel customer service.

• Out-of-the-box customer self service with information update in real time.

• Powerful workflow tool for business processes modeling, in core processes such as enrolment, work requests, complaints, claims, requests, work records, theft and debt management.

• BUI allows multi-device access with liquid forms design.

• Mass processes and reporting execution in background.

• Security module included, with LDAP integration availability.

• Interfaces based on pre-build Connectors for ESB Systems.

• Integrated base knowledge (on-line help, user manuals, etc…)

• Integrated Knowledge Base.

• Conversion Tool with pre-packaged conversion processes

• Implementer’s toolkit.

Other Relevant Capacities

ARCHITECTURE Reporting

• Multi-Utility Services under a single Customer’s Account with billing of additional services.

• The end-user can run by itself mass rebilling and billing simulation.

• User-profile based billing threshold limits and authorisation process.

• +60 pre-built Transactional Web Reports based on Oracle APEX framework allowing user personalisation, office integration and online running.

• Full Operational Data Store with more than 90 business entities covering all the business areas.

• Ability to process payments collected directly or through 3rd Party Agents.

• Robust accounting module that guarantees that both financial and equivalent accounting operation are registered in a single transaction.

• Native resolution for service orders planning and execution using mobile devices, from the integration of the fieldwork management module (WFM).

• Service order planning and dispatching to the brigades, including a powerful optimization engine.

Service Orders Mobility

• Automated information exchange of between the back-office operators and field crews, with on-line and offline capability.

• Integration with GIS and various geo-referenced systems to combine business tasks for every visit.

• Powerful workflow for the configuration of service orders.

C/ Ribera de Axpe, 11Centro de Empresas de Erandio,Portal D1 L 206, D2 L 20448950 ErandioT +34 944 818 493F +34 944 630 612

C/ Tanger 98, Planta 1Edificio Interface08018 BarcelonaT +34 934632071F +34 934630911

Avda. de Bruselas, 33-35 28108 Alcobendas Madrid (España) T +34 91 480 50 00F +34 91 480 50 80indracompany.com

Indra reserves the rightto modify thesespecifications withoutprior notice.