increasing retention through an integrated student experience approach
TRANSCRIPT
Dawna Perez, PhD
Dean, Student Success
2 Year Public College – Hispanic Serving Institution
Campuses in Haverhill and Lawrence (12 miles apart)
½ hour from Boston, one of poorest in Commonwealth
Fall 2015 Head Count: 6628 FTE: 3951 (-9.8%)
Fall 2016 Head Count: 5,976 FTE: 3,606 (-8.7%)
FT/PT: 33.5%/66.5%
Males: 2560 (38.6%) Females: 4068 (61.4%)
Under 25 years old: 4595 (69.3%)
Hispanic: 38.8% (Lawrence Campus: 61.2%)
AN INTEGRATED STUDENT EXPERIENCE
NECC 2020, our new strategic plan this fall. One of our four goals is to create an
INTEGRATED STUDENT EXPERIENCE
Colleges flourish when the student experience empowers students to take ownership of their success. Every stop on the student pathway—from recruitment and early college, to financial aid and support services, to academic achievements,
retention, and completion—is guided and seamlessly connected through personal relationships with faculty and staff, buttressed by an efficient infrastructure that links organization, technology, facilities, and services across campuses. Ensuring access for students and preparing them to meet their
educational goals, enter the world of work, and be informed, active citizens in our global society is paramount.
2016-2020 ACADEMIC MASTER PLAN VISIONStudents will identify and achieve their academic and career goals
through highly structured academic experiences that provide
opportunities to build relationships with their peers, faculty and staff
in meaningful and substantial ways. Students will experience a
personalized, integrated support system as part of clearly articulated
student academic pathways. Faculty and staff will engage in a team-
based approach to educating and supporting students that recognizes
their key role in student success, and values the contributions of each
employee at every level.
IPASS – INTEGRATED PLANNING AND ADVISING FOR STUDENT SUCCESS
Creating urgency around transforming our work with students: Lower enrollment
flat retention rates
tighter budget, ending of Title V and no new big grants
Recognizing high-functioning areas that only touch small percentages of students—too random and disconnected from each other
Multiple technology platforms for students, staff and faculty to master and use regularly, but they don’t always speak to each other
For all these reasons, we have begun the work of re-imagining how we work with students, how we are organized and the processes we use. STARFISH Early Alert is a part of that equation. We’ve used it successfully on a small scale; how will we integrate it with our BIG PICTURE?
HOW WE’RE LEVERAGING TECHNOLOGY FOR STUDENT
SUCCESS GOALS1) Quicker, easier way for faculty to alert for early struggle,
report progress, and communicate with staff connected to students.
2) More efficient system for support services to respond to alerts
3) More face time with students who need intervention
4) Greater Student Success as measured by higher retention rates and better course completion rates.
Early Alert piloted in 2011 with 6 cohorts; in-house system
Starfish Pilot Implementation fall 2014
College Wide implementation fall 2015
Current cohorts: Current cohorts: SSC (FYS & 2+ Dev), PACE, Athletes, LAC, Clubs & Organizations, Veterans & Military Svcs, STEM, Early College & Dual Enrollment, Suspended/Special Probation, International Students, Section 30/ITA, CBE, CVTE
MODULES, FEATURES AND INTEGRATION
Early Alert only
Flags, Kudos, GPA, FAFSA, Registration system flag, 3-Flag Rule, Student-raised flags
SIS Integration (Banner), LMS (Blackboard)
Companion, but not integrated:
DegreeWorks
TutorTrac
Symplicity – NACElink (NECClink)
Implementation/Faculty Buy In
Faculty/Student Use of Starfish
Contract negotiation/WTR
Differences in Interventions
& Support
Early Strategy Team faculty/staff
Department/Division presentations/Training
Increased outreach/marketing
Hired Faculty as Starfish Coaches
Starfish Mascot – Johnny Blue Fins
Create interdisciplinary coaching teams
Increase Training
Improve protocols/intervention guidelines
Faculty
Participation
Total #
Students
# Unique
Students
Receiving Flags
or Kudos
Number of
Flags
Number of
Kudos
Fall 2014 45% 1653 1206 1210 2021
Spring 2015 55% 2406 1069 1415 2350
Fall 2015 56% 6628 4077 3443 6145
Spring 2016 51% 5649 5530 2365 4180
Pil
ot Y
ea
r
SSC OUTCOME DATA
As a sampling of data, the Student Success Center tracks Latino student success for our Title V grant. We compared Latino students in our cohort who came in to the Center for services vs. those who were flagged but did not.
Starfish Early Success SSC cohort
Fall 2014
Cohort: 610 students
Hispanics: 334 students
H. Flagged: 164 (49%)
Latino students using services had an 11.3% higher CCR and a 19%
higher retention rate than Latinos not using services.
Spring 2015
Cohort: 881 students
Hispanics: 495 students
H. Flagged: 261 (53%)
Latino students using services had an 8.4%
higher CCR and a 23.3% higher retention rate than
Latinos not using services.
Cohort: 1193 students
Hispanics: 642 students
H. Flagged: 149 (23%)
Latino students using services had an 18%
higher CCR and a 25% higher retention rate than
Latinos not using services.
Fall 2015
Excelencia in Education! National recognition as one of four finalists in the associate’s category of 2015 Examples of Excelencia, honored by Excelencia in Education in Washington, D.C. in September 2015.
2015 Starfish Rising Star
One of 12 HSI initiatives in The Alliance of HSI Educators’ national report entitled From Funding to Practice: A Status Report on Federal Funding and High Impact Programs Among Hispanic Serving Institutions, as part of the White House Initiative on Educational Excellence for Hispanics 25 year Anniversary Commitment to Action program.
Building Bridges – SSC/FYS Collaboration
Support for faculty –
Training
Success Coaches/Starfish Coaches (especially useful for adjunct faculty)
Communication
Reinforce message (students don’t read college email)
Need to Show Outcomes (faculty buy in)
Increase functionalities as possible
Build Starfish Training into Orientation/FYE
Refine intervention guidelines/training
Create interdisciplinary coaching teams to streamline student support services and optimize use of technology to support student success
Continue evaluating delivery of services, student outcomes (college wide)
For more information, please contact:
Dawna M. Perez, Ph.D., Dean, Student Success
(978) 738-7605
Questions?