Independent Health’s Journey Deploying HP AppPulse ActiveDecember 8, 2015

© Copyright 2015 Vivit Worldwide

Brought to you by

Vivit Performance Engineering SIG

Leaders: Todd DeCapua, Scott Moore,

Paul Shovlin and Chris Trimper

www.vivit-worldwide.org

© Copyright 2015 Vivit Worldwide

Hosted by

Rocky Pisto

Vivit Chapter and SIG Leader

© Copyright 2015 Vivit Worldwide

Today’s Presenters

Chris Trimper

Application Services Manager, QA Engineering

Independent Health

Ross Mistretta

HPE BSM/A DevOps Practice Manager

Melillo Consulting

© Copyright 2015 Vivit Worldwide

Housekeeping

• This “LIVE” session is being recorded

• The recording will be available on BrightTALK

immediately after this session

• Q&A: Please type questions in the Questions

Box below the presentation screen

• Additional information available for you

behind the Attachment button and later on the

Vivit website

Introduction

• This presentation will be discussing the AppPulseActive product only. We will not be focusing on the AppPulse Mobile product

• The goal of this presentation is to demonstrate the ease of implementation of AppPulse Active

• Various screenshots may have Independent Health data hidden or obscured due to confidentiality

Layout at Independent Health

HP at Independent Health

• ALM

• UFT – GUI & API

• LoadRunner

• AppPulse Active

• Melillo Sales / Support (ASMP-S)

What we test

• Siebel

• HealthRules Manager (.net)

• WNY HealtheNet (web app)

• IndependentHealth.com

• SOA

The AppPulse Active journey at Independent Health• Existing use of LoadRunner with a library of VuGen

scripts

• No previous knowledge of AppPulse Active

• Corporate desire to ‘know more’ about the production environment

• Direction from upper management to ‘try out this new thing’

• Enterprise QA drives production performance monitoring

AppPulse ActiveInstant reuse of proven performance scripts leveraged for production monitoring

Other ‘Tools’

Traditional Monitoring

Monitoring Metrics

• Server Logs

• Application based monitors / logs

• Escalated phone calls

• CPU / Memory

• Disk

• Network

• Application Health

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3

Desire to know more about the ‘guts’ of the applications

Knowledge of when a problem was resolved

Trending of scenarios / data

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What was missing?

AppPulse Active – the difference

• Scheduled synthetic transactions

• Make it happen, don’t wait

• ‘Observe what you want’

• Pick apart business scenarios

• Proactive vs. Reactive• Have the upper hand

with support

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Txn #1

Txn #2

Synthetic Transactions

Easy as 1-2-3Transitioning LoadRunner VuGen to AppPulse Active

LoadRunner VuGen Data AppPulse Active

• Single Iteration

• Strip think time

• All code moves to ‘action’

• Find proper test data

• Must be reusable

• Define Application

• Upload Script

• Set SLA

VuGen

Setup: Step 1VuGen script configuration

Single Iteration Strip think time All code to ‘action’

Picking Data

Setup: Step 2

Find proper test data

• Consider caching when choosing data

• Test data must be available always

• Test data should represent a real-life scenario

• Test data ‘may be’ real data

• Be sure to consult your Privacy & Security teams

Must be reusable

• If updates are made, need to be sure the update can be made over and over

• If updating, be sure constant updates will not negatively impact your system. If so, consider other options

• Consider dynamic data to make for unique records if required

Setup: Step 3Configure AppPulse Active

Define Application Upload Script Set SLA

Why SaaS?

• Instant infrastructure

• Easy / available reporting

• Easy setup alerting

• Easy to configure SLA

SaaS

AppPulse implementation at Independent Health

VMWare VDIInternal App 2

Internal App 1

Internal App 3

Independent Health Campus

AppPulse Active

HP SaaS Cloud

Metrics & Results

Scripts & Config• Metrics• Alerts• Configuration• Script Library

BPM

AES256

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3

Privacy & Security concerns with production

Access to network applications

Transaction prerequisites

1

Implementation Challenges

Privacy & Security concerns with production

Challenge 1

Problem

• Healthcare industry

• Since production, credentials have access to real data too

• Some data may or may not be real

Solution

• AES256 bit encryption with machine key

• Requires local execution – Private Location in AppPulse Active

• Only local machine/server ‘knows’ how to decrypt data

//Retrieve password, decrypt

lr_save_string(decryptAES("ab855cd354", -1),

"prmPassword");

//Use password

web_edit_field("PASSWORD",

"Snapshot=t2.inf",

DESCRIPTION,

"Type=password",

"Name=PASSWORD",

ACTION,

"SetValue={prmPassword}",

LAST);Security

Access to network applications

Challenge 2

Problem

• Three out of four desired applications for monitoring are on campus / restricted access

• Policies prohibit access off network

Solution

• Private Locations

• Install BPM

• Connect to AppPulse Active

• Configure transactions

Transaction prerequisites

Challenge 3

Problem

• Random odd missing performance measures

• Found application login or application outages

• We were monitoring various searches and lookups which occur after application launch and login

Solution

• If using sub transactions be sure to have full coverage of actions so that no gaps appear

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Txn #1

Txn #2

How has this helped?

• Early warning

• Trending

• Insight

• System Status

Trending through AppPulse ActiveSystem response time YTD as SOA enhancements have been released

12 sec

4 sec

More on production performance monitoring successWhat else can it do for me?

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3

Growing scenario count

More AppPulse Active users/viewers

Deeper insight to applications

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AppPulse Active future at Independent Health

4 General awareness

Thank you for your time

Any questions?

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Thank you

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