index. mission index we offer an overall variety of logistic services including all those special...

Mission Index

We offer an overall variety of logistic services including all those special extras which allow our customers to keep on concentrating on their main business.By providing a fast, efficient service basing itself on the highest technological standards available, we decisively contribute to our partner’s success.We encourage our staff in enhancing their professional skills. Our utmost concern lies in a guarantee of protection and growth of social well-being.By paying particular attention to a gentle and responsible handling of the resources, we actively contribute to an ecologically sound environment. Offering highly specialized logistic services, the family-owned company FERCAM is the undisputed number one among the Italian forwarders. FERCAM acts as one of the leading Full Truck enterprises on the European market, shows a strong European-wide presence and offers its Air & Ocean services all over the world.Motivated, skilled and positive-thinking staff with a highly pronounced team spirit turns FERCAM into one of the most wanted employers and adds a considerable upgrading to the company’s value.

Thomas BaumgartnerManaging Director

Company Index

Logistics Provider

360°

1949 FERCAM railway shipping company is founded FER = ferrovia (railway) – CAM = camion (lorry)

1955 Road shipping begins1963 Company is purchased by Baumgartner family

Company fleet comprises 5 lorries1975 Intermodal transport begins1977 Network of branches expands nationwide1982 First foreign branch (Munich, Germany)1986 FERCAM acquires Gondrand S.N.T.1993 FERCAM takes over Gondrand groupage services1999 Inauguration new headquarter in Bolzano2003 FERCAM begins cooperating with Dachser2005 Air & Ocean service implemented2007 FERCAM acquires Logistica Euroterminal (BO)2007 First African branch office in Tanger (Morocco)2008 Inauguration of the new logistics center in Padova 2008 Joint venture FERCAM Terry Logistica2009 Inauguration new logistics center in Ottobiano (Pavia)2010 Realization of the new Logistic Center in Bologna

History Index

IndexOrganigram

D I V I S I O N S

Managing directorManaging director

(Financial) Control(Financial) ControlHuman resourcesHuman resources

ProcurementProcurement

QualityQuality

Legal/InsuranceLegal/Insurance

Information TechnologyInformation Technology

AdministrationAdministration

DIT SalesDIT Sales

DIN SalesDIN Sales

Air&Ocean SalesAir&Ocean Sales

DivisionSales &

Marketing

DivisionSales &

Marketing

MarketingMarketing

DivisionDivisionDivision Division Division Division DivisionDivision

LOG SalesLOG Sales

DivisionDivision

FTL SalesFTL Sales

TendermanagementTendermanagement

Commercial control

Commercial control

Company

683.300 mq

Storage Area

Vehicle fleetTotal number

2.394

488 mio €

2011 Turnover

Index

Salaried Employees 1.393Warehouse Workforce 470Total 1.863 2037

Italy Europe Africa

2

Branches 59of which

Overview Index

0

50

100

150

200

250

300

350

1949 1994 2000

20032001

2002 2004

205 MILL

244 MILL

227 MILL

100 MILL

20051995198519751955

400

2006

255 MILL

2007

450

Mill Euro

385 MILL

325 MILL

286 MILL

450 MILL

2008

465 MILL

2009

385 MILL

2010

23 MILL2.3 MILL0.5 MILL

2011

488 MILL

430 MILL

EuropeConsolidated Turnover000/Euro

Key Figures Index

100,000

150,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000

2000 2001 2002 2003 2004 2005 2006 2007 2008

385,000

450,000

+3.8%+4.5%

+12.2%

+13.6%

+14.6%205,000

286,000

325,000

255,000244,00023,.000

+16.9%+3.3%

+18.5%

2009

465,000

2010

385,000

-17.2%

430,000

+11.7%

20112011

488,000

+12.9%

Breakdown of Turnover – EuropeBreakdown of Operating Revenue by Sector

Year 2011

Overview Index

47%47% 53%53%

Logistics & Transport

51%

11%

38% 10%

6%

84%

Corporate Setup Index

Subsidiaries Co-Subsidiaries

Minority shareholdings

RORomania Srl

SKSlovakia S.r.o

UKLogistics LTD

ETransportes S.A.

FFrance S.a.r.l.

NLNederland B.V.

DDeutschland GmbH & Co. Speditions KG

ISpA

BBelgie BVBA

PLPolska Sp. Z o.o.

BGBulgaria LTD

MCTrans FERCAMMaghreb SARL

AAustria GmbH

TNFERCAMTunisie S.a.r.l.

Italian Branches Index

Catania

Cosenza

Naples

Perugia

Città di Castello

SassuoloGenova

Parma

Turin

BresciaTrento

BOLZANO

Belluno

Pordenone

Udine

TrevisoVicenzaPadua

Verona

Veronella

Bologna

Florence

Rome

Ancona

Pescara

Gorizia

Modena

Headquarter

Branches

PaviaCuneo

Bari

Novara

Como

Milan

FERCAM Branches Index

London Rotterdam Hamburg

Paris

Irun

Barcelona

Bratislava

Oradea

D

UK

F

E

NL

B SK

RO

Sevilla

BG

PL

Sofia

Tanger

MA

Lübeck

Wörgl

Gijon

Cologne

Munich

Antwerp

Warsaw

Vienna

Bolzano

GoriziaVeronella

Roma

Catania

GenovaFirenze

Torino

Milano

I

Modena

AKärnten

Coruña

Tunisi

TN

Divisions Index

ClientClient180,000 SHIPMENTS

700,000 SHIPMENTS

21.7 MILL Euro TURNOVER

1,590,000 SHIPMENTS

319,100 mq STORAGE

Many of today’s leading companies use FERCAM services. This is an indication of FERCAM’s ongoing commitment and an active demonstration of trust from our customers.

References

Trusted by Market Leaders

Index

F

Full Truck Load Index

Full Truck Load

720 SHIPMENTS A DAY

Total Shipments Europe

Index

60,000

80,000

100,000

120,000

140,000

160,000

180,000

20052004 2006 2007

200,000

220,000

2008

119,000

134,187

155,425

192,608

180,943

+15.8%

+2.9%

+12.8%

-6.1%187,085

+20.4%

2010

2011

182,760

+0.9%

179,829

-1.6%

2009

• Fleet comprising more than 2,200 company-owned loading units suitable for all types of freight

• Network covering whole Europe and the Middle East

• ADR freight handled

• Environmentally-friendly (euro 5), technologically-advanced vehicles

• In-house customer service (no third party call-centers)

• Messages sent to the client with vehicle registration number and time of loading

• Reliable, company-owned vehicles and qualified carriers

• Safety belts to secure shipments during transportation

• Predefined pick-up and delivery times

• Just in time trips

• 24/7 customer service

• Booking service, with delivery to or pick-up from your client or supplier

• Stand-by service

• RODD – Digital damage detection system

Full Truck Load Road Index

London Rotterdam

MunichParis

Irun

Barcelona

Bratislava

Oradea

Antwerp

F

E

B

SK

ROBolzano

UKNL

Turin Verona

Sassuolo

Rome

Trento

BresciaMilan

Catania

Sevilla

Warsaw

BG

PL

Sofia

Tanger

MC

Our Network

Full Truck Load Road

Cologne

HamburgLübeck

D

Index

GoriziaGijon

Vienna

Cosenza

Wörgl KärntenA

Coruña

Full Truck Load Road Index

Turin

MilanBolzano

Veronella

Bologna

Florence

• Full or partial loads with direct delivery throughout Italy

• A full range of vehicles including special lorries for oversized loads

• Special industrial services including dismantling and reassembly of machinery by skilled operators

• Exhibition services including shipping and stand assembly anywhere in Italy

• Booking service, with delivery to or pick-up from your client or supplier

Genova

Sassuolo

Caserta


• daily departures to and from north Europe• solutions for the optimization of the transport

- on the road- by train

• special vehicles for transport of bulk raw materials

• specialized in the distribution of Italian ceramics throughout Europe

• delivery and distribution of the goods starting with one palett on

• expess delivery between 48 and 72 hours throughout Germany

• continuous tracking & tracing from collection to delivery

Logistic and Transport of Ceramic Tiles

Cologne

Sassuolo

Leipzig

Mannheim

Hannover

Verona

• Promptness and guaranteed travel 24 hours a day, with change of driver for true express shipping

• Refrigerated trailers with temperature setting facilities (+30°C to –30°C)

• Hi-tech company-owned semi-trailers equipped with temperature recorders and printers for continuous temperature monitoring throughout the journey

• Total flexibility with same-day delivery all year round

• Dedicated vehicles for food and non-food, special vehicles suitable for hanging fresh meat

Full Truck Load Fresh Index

Bolzano

• Environmentally-friendly

• Service is operational 24/7

• Capacity higher than the one offered by road transport (up to 30 tons)

• Reliable and on-time, irrespective of weather and traffic

• Vehicles available at short notice

• Real time tracking and tracing

• Wide range of vehicles and equipment

• Signature required for shipping papers

• Customs clearance

• Immediate alert sent to addressee if any unexpected event occur

• Stand-by service, with loading unit available on-site

• Delivery booking service to your customer or supplier

• Guarded parking facilities

• Handling priority

Full Truck Load Intermodal Index

Rotterdam

Munich

Padua

Rome

Milan

Verona

Mannheim

Hamburg

FERCAM partners

FERCAM branches

Full Truck Load Intermodal Index

Cologne

Catania


F



IndexDistribution International

2,800 SHIPMENTS A DAY

Total Shipments Europe


20052004 2006 2007 2008 2009

100,000

200,000

250,000

300,000

350,000

400,000

450,000

500,000

150,000

550,000

600,000

331,000364,000

426,000

524,000

573,810582,000

+17%

+23%

+10%

+9.9%+1.4%650,000

700,000 699,984+1.4%

2011

689,955+18.5%

2010

Distribution International Index

• TargoFlex – Time-shifted deliveries: System of daily departures for customers who require on time deliveries and a major attention on the costs.

• Express delivery – Individually organized deliveries: transit times based on the kilometres of distance.

• TargoSpeed – Deliveries with a guaranteed transit time: the fastest one for every European destination. A fixed shipping time is defined for each destination.

• TargoFix – Stipulated deliveries ad hoc with a defined day of delivery: indispensable when highest priority is given to a precise date of delivery.

• Distribution all over Europe, incl. the East• European network of qualified partners• No weight limit• Utmost flexibility in deliveries• Internal Customer Service, not assigned to an

external call center• Possible pallets/pallet cage exchange (only

w/exchange countries)• Daily departures from Italy to all over Europe• Guaranteed times of delivery• POD (Proof of Delivery)• Tracking & Tracing for continuous locating the goods• RODD (Optical and Digital Registration of Damages)• AKTIVReporting for being informed of possible freight

inconveniences


• European network of qualified partners

• Timing of guaranteed deliveries

• Disposal of IT-services like: AKTIVReporting, tracking & tracing, POD, RODD

• “All Risk” Assurance

• Cash-On-Delivery Service (COD)

• Possibility of ex works Deliveries

• One delivery only for multi-packaged consignments


CH

NL

F

E

D

SK

B

DK

S

N

IRL

UK

BG

PL

TR

GR

L

P

FIN

SLOHR

BIH

SRB

MK

CZ

LT

LV

EST

MD

UA

RUS

BY

RO

AL

Partner +

PartnerA

Index

F



Distribution International

IndexDistribution Italy

6,361 SHIPMENTS A DAY

Total Shipments Italy


20052004 2006 2007 2008 2009

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

2,000,000

1,350,0001,438,000

+6.5%

2,099,201

-17.7%1,884,716

+31%

1,727,000-2.6%

1,682,000

+11.3%

-4.3%

1,590,246

20112010

-1.3%

1,661,000

• Services are operational 7 days a week, 365 days a year, including summer holidays and Christmas

• Flexible deliveries and storage possibilities

• Tracking and tracing system

• In-house customer support (no third party call-centers)

• Contact with addressee’s IT system

• No weight restrictions

• Custom rates based upon average weight of shipments

• Services with guaranteed delivery times

• AKTIVReporting – System providing real-time information on any unexpected events affecting shipments


• Service of guaranteed return• Rates calculated per pallet• Booking administration• RODD - Optical and Digital Registration

of Damages• POD - Proof of Delivery • Tracking & Tracing

max 60 kg

A

B

C

A = width - B = height - C = length

*except islands and Calabria


• Delivery in 24 hours anywhere in Italy*

• Up to 60 kg and 220 cm

• Multiple-shipment service

Our Network

Index

BZ

TN PNUD

PD

NA

CT

TOMI 5 Hubs

BL

23 Branches

48 Distribution Centers

CO

PG

RM

FI

PR

GE

PV

CC

BO

TVVR VI

AN

PE

BS

CS

Distribution Italy

CN

BA


Integrated Tracking & Tracing Information Online

Outbound MovementsPer order, destination, ecc.

Interactive AssistenceDelivery info, allocation of orders, stock clearance,

POD

Delivery

Warehouse StockReal Time Interrogation

Inbound MovementsPer article, lot, data, ecc.

Course of DeliveryEvery passagge in real time

Possible AbberationReal time stock and

abberation

Sales OrderAssistance/Preparation

Information on DeliveriesPer data, client, ddt,

no. of delivery

Index

Tracking & Tracing

Main run

Delivery

Barcode exit reading

Collection

Barcode

fixing

Barcode exit reading

Sender / Customer Recipient / Customer

Warehouse

Warehouse

Directcustomer connection

Barcode

initial reading

Verification of volume and weight

FERCAMbranchesconnected„online“

Distribution Italy


GENERAL FOODS13%

BEVERAGES 5%

OTHER14%

DOMESTIC OR EDIFICIAL DEVICES 11%

CONSUMER PRODUCTS

8%

FASHION AND CONSUMER

GOODS6%

LEISURE4%

TRASPORTS AND WAREHOUSING

3%

PRODUCERS OF COMMODITY

3%

INTERMEDIAT GOODS FOR INDUSTRY: METAL PRODUCTS5%

ELETTRONICS3%

PHARMACEUTICS2%

FURNITURE AND DOMESTIC APPLIANCES4%

CONSTRUCTION GOODS

9%


…modern access and video sorvegliance

…especially safe packaging of the goods

Safe goods because of…

Added Value Services

„CUSTOMS“ WAREHOUSE

• Possibility of importing goods from abroad, leaving them in suspension of tariff laws until their collection

„TAX DEPOT“ WAREHOUSE

• Possibility of importing goods from abroad in a status of “tax free”

„TAX“ WAREHOUSE

• Possibility of importing goods in suspension of taxes applied on alcoholics “ACCISA”

Index

CUSTOMS WAREHOUSES

Europa

ChinaBolognaPadua

Bolzano

Modena

Verona

Added Value Services Index

FlorencePavia

Milan

Turin

TAX WAREHOUSES


Bologna

Europe

China

Milan

Pavia

IndexLogistics

20052001 2002 2003 2004 2006

15,000

2007

27,50041,500

67,500

102,500

128,500

222,000

2008

166,500

2009

267,000

2010

297,000

2011

319,100

IndexLogistics

Evolution of the logistics

0

20,000

40,000

60,000

80,000

100,000

120,000

160,000

140,000

180,000

200,000

240,000

220,000

260,000

280,000

300,000

mq

Inhouse Logistic

• Abundant storage at logistics centers

• Flexible working times

• Focus on your core business

• Innovative identification systems

• Monthly statistics

• Process optimisation

• KPI monitoring

• Continuous quality control

• Logistics management at your premises

• Stocking service

• Inventory management and replenishment planning

• Synergies at FERCAM logistics centeR

• Multiple logistics platform management for same client

• Delivery scheduling and telephone reservation system

Logistic Consulting

IndexLogistics

IndexLogistics

FERCAM Logistics Centers in Italy

Area Total mqDeposits

mq

Catania

Cosenza

Città di Castello

Parma

Turin

Milan

Bolzano

TrevisoVicenza

Padua

Bologna

Verona

AnconaSassuolo

Pavia

Florence

Modena

Naples

Trento

Ancona

10.000Bari

5.500Bologna

18.000Brescia

5.000Bolzano

7.000Catania

8.000Como

4.000Cosenza

7.000Florence

11.500Genova

2.600Milan

32.000Modena

18.600Padua

16.000Parma

14.000Pavia

35.000Pescara

1.800Perugia

1.100Città di Castello

7.200Sassuolo (MO)

11.000Rome

3.800Turin

21.000Trento

16.000Treviso

26.000Verona

10.500Veronella

7.500Vicenza

10.000Naples

9.000TOTAL

319.100

25.0005.500

30.0009.000

45.00060.000

8.00015.00035.000

3.50062.00030.00033.00025.00060.000

4.5006.600

13.20011.000

8.00040.00025.00045.00031.00015.00020.00018.000

683.300

Bari

IndexLogistics

… everything under control !

Advantages:

• Up-dated warehouse mapping in real time

• Traceability of the goods (lot/FEFO)

• Elimination of picking or movement errors

• Control tower management

• Real time inventory

• Prints of orders, accompanying documents and packing lists

… an advanced administration, IT-contolled by the warehouse logistic, in order to organize and control all the activities by using bar codes, radio frequencies and pick by voice with the possibility to verify in real time due to WEBSTAT.

IndexLogistics

… our additional services!

Main warehouse-based activities:

• Inbound and storage management

• Quality check, sampling, qualitative locks

• Stock level management and planning for provisioning

• Criticality prevention

• Re-packing, preparations, customization

• Pick & Pack, Packing

• Kitting activity

• Delivery planning and telephone reservations

• Reverse logistics

IndexLogistics

Index

F



Distribution Italy & Logistics

Air & Ocean Index

Air & Ocean

Turnover in 000/Euro

Index

0

5,000

25,000

20,000

15,000

10,000

2005 2006 2007 2008 2009

1,700

+22.8%

+88.6%

9,000

16,980

20,850

+429.4%

15,300

-26.7%

21,663

+9.5%

2011

19,785

+29.3%

2010

Air & OceanF

Index

Commodity sectors

• Broad worldwide network of exclusive partners

• Company-owned customs warehouses, in-house customs services with fully-qualified staff and VAT deposits

• On-time deliveries

• Handling and shipping of hazardous and/or perishable goods

• ATA Carnet

• Guaranteed departures twice a week

• Information on shipment status

• Swift, effective, step-by-step customs assistance

• Priority boarding

• E-mail or telephone notification of departure

• Pick-up from depot

Air & Ocean

AIR

Index

• Wide range of containers

• Broad worldwide network of exclusive partners

• Company-owned customs warehouses, in-house customs services with fully-qualified staff and VAT deposits

• On-time deliveries

• Customs assistance

Air & Ocean

• Guaranteed departures twice a week

• Information on shipment status

• Swift, effective, step-by-step customs assistance

• Fast pick-up and deliveries to and from the world’s main ports

• Delivery to your premises

• Pick-up from depot

OCEAN

Index

Main Partners Worldwide

Air & Ocean Index

• DSV Turners Shipping (South Africa)

• Austral Shipping Agency (Chile)

• Aviatur (Colombia)

• Toll-Dachser (Hong Kong)

• CTS Cargo (Shanghai)

• Dimerco (China, Taiwan)

• CAF Trasportes Inter. (Brazil)

• IPE Logistics Inc. (Canada)

• Penashin Shipping (Singapore)

• HTL Logistics Ltd (India - Sri Lanka)

• Incargo S.L. (Canary Islands)

• Seatrans (Cyprus)

• Mitsui Soko Air Cargo (Japan)

• Latin Mundo (Argentina)

• Toll (UAE)

• Freightworks (Dubai)

• MGI Dachser (Korea)

• Pengelly´s (New Zealand)

• Pico Logistics (Egitto)

• DBA Distributors Service (USA)

• ACA International (Australia)

Air & Ocean

• Largest and most powerful networking organization in the world for international forwarders

• More than 4,062 member offices in 186 countries move for times more freight than any multinational

• Every member carefully examined for

- experience

- professionalism

- financial strength

• Constant monitoring of all members to ensure standards

• Code of Ethics binding on all members

Index


Perishabole Cargo


Hand made

Authorized Economic Operator Full (AEOF)

The possibility of having an “in-house” customs, i.e. the goods can be cleared directly on our premises, eliminating thus unnecessary delays in customs offices and their relative costs.The possibility of having an “in-house” customs, i.e. the goods can be cleared directly on our premises, eliminating thus unnecessary delays in customs offices and their relative costs.

Since 2012 FERCAM may call itself Authorized Economic Operator Full.Owning the AEOF certificate, comes with along a lot of benefits like a diminution in customs examinations, which, as a consequence, means major rapidity in shipment completions.

Since 2012 FERCAM may call itself Authorized Economic Operator Full.Owning the AEOF certificate, comes with along a lot of benefits like a diminution in customs examinations, which, as a consequence, means major rapidity in shipment completions.

An advantageous position among the international logistic chain, having been acknowledged as a reliable, warranted and trustworthy member. An advantageous position among the international logistic chain, having been acknowledged as a reliable, warranted and trustworthy member.

The guaranty to work with a steady partner of good repute regarding every business relationship. The guaranty to work with a steady partner of good repute regarding every business relationship.

Reduction in customs controls (document controls, scanner as well as physical presence) Reduction in customs controls (document controls, scanner as well as physical presence)

Preferential treatment for processing during customs controls. Preferential treatment for processing during customs controls.

Precise indication by the local operator on where to accomplish customs controls. Precise indication by the local operator on where to accomplish customs controls.

Improved relations to the customs authorities. Improved relations to the customs authorities.

LA CERTIFICAZIONE AEOF IMPLIES:

Index

Air & Ocean Index

Project Cargo

Air & OceanF



Index

• “Quality means providing services tailored to the customer’s needs”.

• FERCAM Italia has been ISO 9001-certified since 1993

• Since then, FERCAM’s European branches have also been certified.

• SQAS (Safety & Quality Assessment System) attestation

At FERCAM quality has always been a principle underlying the services we provide to our customers.

Quality

Quality as a Service Culture

Index

Environmental It is our belief at FERCAM that sustainable development implies respect for the environment and the best possible use of energy resources.This vision explains FERCAM’s decision to implement an ISO 14001-certified environmental management system.

• FERCAM has implemented an ISO 14001-certified environmental management system.

• In order to implement its environmental policies as successfully as possible, FERCAM has decided to renew its fleet every five years and adopt Euro 5-compliant vehicles.

• To help reduce pollution caused by fine dust in Bolzano town center, FERCAM has just invested in a number of methane-powered vans.

Environment Index

HACCP SYSTEM as a Garanty for Safety of Foods

It is a constant concern for FERCAM to garantee the security of food products during their movement, transport and storage.

• FERCAM has developed within the company a system of auto-control in order to respect the correct operative procedure in hygiene matters

• A regular maintenance and cleaning is made within the loading areas of the vehicles, within the frigos and all the infrastructure

• The staff receives adequate training for what regards a good hygienic practice to adopt

HACCP Index

index. mission index we offer an overall variety of logistic services including all those special...

Documents

director slide

truck load index slide

fercam services

bologna history index

overview index

mission index

market leaders index

mq storage slide