indian cst's collaborative mou's

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Indian CST-Profile

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Page 1: Indian cst's collaborative mou's

Indian CST-Profile

Page 2: Indian cst's collaborative mou's

I. Who we are: Indian Centre for Social Transformation (Indian CST) is a registered Public Charitable

Trust (Registration No. HLS-4-00228-2009-10 dated 26/12/2009) whose mission is to work towards realisation of a national vision set out in Article 51A (j) of the Indian Constitution- which prescribes the Fundamental Duty for Indian Citizens and exhorts them “to strive towards excellence in all spheres of individual and collective activity so that the nation constantly rises to higher levels of endeavour and achievement.” The goal of Indian CST is to promote through this one stop portal, a number of projects that will deliver cost effective computing, best practices, knowledge management systems and critical applications at affordable costs to masses across India. Indian CST truly believes in 'IT for Social Change'.

II. Quick Facts about Indian CST Thought Leadership of Civil Services and Industry Officials & Founded during

November 2009

Social Inclusion to reflect the minds of governing, governed & bridge the gap

Technology for Social Transformation

Solutions for problems with ‘Reverberance Effect’

Social Entrepreneurship Model

Consider us like ‘Internet Society’ for Governance capability & like Boeing to Wright

Brothers for Technology

Efficiency, Transparency & Accountability is our mantra in promoting thought

leadership in Governance‘

Bringing Affordable, Pragmatic & Performance Technology Solutions

Developing Technology like ‘Gnu/Linux’ is being developed

Solution offerings

III. What we do It works towards delivering successful projects in a changing environment

It promotes to bring transparency, efficiency, accountability and metrics in all public

funded projects, through technology, empowerment, audit trail and mutual

cooperation efficiency transparency and accountability into Publicly funded projects

/ portfolios using GPMS Cloud

It brings people together and works for their empowerment.

It helps citizens to share their problems, pool talents and find solutions.

It strives to provide relief for the poor, the distressed, the underprivileged.

It encourages good governance and transparency and promotes efficiency and

accountability.

It works for cost effective solutions in all spheres of life.

It Collaborates with Central/State / local self-Governments/ entities like PSUs, CVC,

CSIR, NPC on implementation of appropriate cost effective e-governance solutions.

It helps professional institutions for monitoring developmental works.

It supports International Bodies like UN, World Bank, ADB on building e-tools for

tracking funded projects in real time.

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Ever since its establishment in November, 2009, Indian CST, a Public Charitable Trust, has

been working to facilitate Central and State Government/and other Public bodies in areas of

e-governance. The Trust has been developing and deploying e-tools for monitoring

utilization of public funds in mega public projects, and other myriad Government programs

as part of its mission objective.

IV. Our Author

Shri. R. Sri Kumar, – Author & Founder of Indian CST

Shri. R Sri Kumar has done his B Tech in Electrical Engineering from IIT Madras (1970) and

Master of Business Laws from National Law School of India University, Bangalore (2003). He

joined the Indian Police Service in 1973, after a brief stint in the Central Public Works Dept.

From 1973 to 1982, he served in various capacities in Uttar Pradesh in the districts of

Fatehgarh, Azamgarh and Pratapgarh and in the Intelligence, Fire Services and Vigilance

departments. He worked as the Chief Security Officer of UPSRTC before coming to

Karnataka on cadre transfer in April 1982.

He is also known for using technology to crack some of the most high-profile cases: the

assassination of former Prime Minister Rajiv Gandhi, the 1992 Harshad Mehta scam and the

Abdul Karim Telgi fake stamp paper scam. In 2010, he became Vigilance Commissioner at

the Central Vigilance Commission. He has been actively advocating mobile computing for

filing complaints about corruption through Project Vigeye, launched by the Central Vigilance

Commission with the objective of empowering citizens to report corruption in their

neighbourhood. Vigeye provides a more user-friendly platform for interface between the

CVC and the citizens who may have been victims at the hands of corrupt officials and who

want to disclose information about such corrupt practices. Over 7,000 complaints had been

received under Vigeye.

Sri Kumar has been decorated with the Indian Police Medal for meritorious service on the

occasion of Republic Day (1989) and President’s Police Medal for distinguished services on

the occasion of Independence Day 1995. He has been bestowed the distinguished alumnus

award of Indian Institute of Technology, Madras in January 2010. He has also worked as the

Chairman of Task Force on Internal Security, Confederation of Indian Industry, Southern

Region, and as a social entrepreneur by launching a public charitable Trust called Indian

Centre for Social Transformation. He was its author & Founder Trustee Demitted Central

Vigilance Commission office as Vigilance Commissioner on 27-01-2014

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V. Our Trustees

1. Shri. Raja Seevan, –Founder Trustee of Indian CST

He is a Scientist, Over 30 years of experience from Research and Development,

Marketing, Creative Advertising, Branding and launching of various products for top

pharmaceutical companies with combination of IT technical, business development,

organizational, project management skills. He is responsible for growing Transformation

business at Indian CST, globally and drives the Vision, Strategy, Leadership,

Organization’s transformation programs management, Advisory & Decision support

teams; Partner Relationship Management; Customer Relationship Management,

Thought Leadership, New Solution Life Cycle Management, Create Leaders, Talent

Management and Social Entrepreneurship. Currently leading a powerful widely

experienced team network which is spread across the country who have many

successful product / project completion stories to their credit at the National and

International level.

2. Shri. A. Arumugham, Trustee & Advisor of Indian CST.

He is an alumini of St. Joseph’s College of Commerce, Bangalore, having taken his B. Com

degree in 1962. He did his apprenticeship with a lead Chartered Accountants in South

India at Bangalore. After qualifying as Chartered Accountant in the year 1967, he

worked in a senior position at Mysore Iron & Steel Ltd, Bhadravathi (now SAIL) for five

years. With Industrial back ground he founded in the year 1973, his firm ARU & DEV,

Chartered Accountants. The firm was well known for rendering advice in establishing

industries, audit of public companies like BHEL, KPTCL, KSIIDC and large private

companies. He is on the Board of various companies. He is also the founder committee

member and he is also passionately involved as Secretary & Treasurer of the “Jaipur

foot” organisation of Bangalore known as “ Angakarunya Kendra” which in the last 26

years has fitted free Jaipur foot for over 25000 people, a national service.

3. Shri. L N Narayanan, Trustee & Project Director of Indian CST

He is an Engineering graduate, B.Tech in Electronics and telecommunications from IIT

Madras, Certified associate of Indian Institute of Bankers, worked in Nationalised bank

as technical field offices, management auditor, In-charge of EDP department,

assessment of projects for financing, financial controller and recovery department and

retired as Assistant General Manager. Total banking experience is around 36 years.

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I. Indian CST’s Organization Structure

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II. Our Technical and Management Resources

Indian CST Social Transformation Initiatives are supported by powerful passionate

Network of Social Entrepreneurs, Network of Volunteers, Network of Students,

Network of citizens, Network of NGOs, Network of Professionals & Experts from

Various domains, Network of International supporters and clients, Network of

Information Analysis Experts, Network of Process Improvement Experts, Network of

Retired Civil Servants, Commissioners, IAS, IPS, IRS, IFS Officers, Scientists,

Technologists, Doctors etc. The below mentioned alliances and partnerships that

facilitated this technological innovation/s with their contributions through this crowd

sourcing capabilities.

III. Current Project Implementation Success Stories

INDIAN CST’s ACHIEVEMENTS SO FAR

Sl.no Sectors Name of Organization

Implementations Across India

1. City Government Bruhat Bengaluru Mahanagara Palike (BBMP)

GPMS-FMS -Healthcare at 3rd the largest municipality in India

2. Education Bangalore University (BU)

Examination Reforms for 3,00,000 students

3. Ministry Schemes Implementation

National Productivity Council (NPC)

Project monitoring for Minority Students Scholarships

4. Construction / Infrastructure

State Govt. of Bihar IAY Bihar – Indira Awas Yojana- 30 lakhs plus BPL Families / beneficiaries online

5. Surface Transport National Highway Authority of India (NHAI)

Project Monitoring of the Roads across the states of India

6. Healthcare Basvatarakam Indo American Cancer Hospital & Research Institute

A low cost, high value add solution for a 500 plus bedded super speciality cancer hospital

Above projects demonstrates Indian CST capability to understand the requirements of projects and develop e-tools to monitor those projects efficiently. It demonstrates the domain expertise Indian CST possesses and gives confidence to the customer. With background in Project management and software development a rare combination, we can fit into the role of consultants to analyse and help any ministry department, organization, company, public sector undertaking to improve their project monitoring.

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IV. Pilot Projects (non-revenue oriented executed)

CVC (Central Vigilance Commission), As part of its CSR initiatives, Indian CST has provided consultancy and technology

services to CVC (Central Vigilance Commission), country’s apex anti-corruption body, in launching of Project Vigeye www.vigeye.org a citizen centric Centralised Complaint Management system for fighting corruption at all levels. The CVC has also availed of Indian CST’s expert services powered by GPMS in tracking irregularities and scams in CWG projects covering nearly 9000 projects executed by over 37 departments and hundreds of private entities. The Finance Ministry is likely to issue service tax demand notices to some private companies, who carried out 2010 Commonwealth Games related projects here, after a Central Vigilance Commission (CVC) probe detected evasion by them. At least 37 Government departments have spent over Re. 13,000 crore in 9,000 publicly-funded CWG 2010-related projects. The CVC, which is looking into the complaints of alleged corruption in the Games related works, has detected tax evasion of about Re. 1,000 crore in execution of these projects, official sources said. (For a feel for the same please visit www.vigeyegpms.in/cvc)

CSIR, Council of Scientific and Industrial Research (CSIR) Similarly, Indian CST has been a project management partner of choice for a

prestigious Central Govt organization like CSIR (Dept. of Science & Technology), in their ambitious Project CSIR-800 is an initiative from the Government of India with an aspiration of improving lives of 800 millions (Bottom Of Pyramid) Indians through Science and Technology (S&T) interventions. The objective of CSIR-800 program is to enable budding entrepreneurs, through skill development, to tap business opportunities in the existing supply chain activities such as manufacturing or marketing. CSIR-800 has multiple partners such as NGOs, line ministries and social entrepreneurs to help realize its goal. The purpose of this Memorandum of Understanding is to provide access of national resource data for use by people of the country, with the objective of helping in improvement of quality of life of 800 million poor people of the country lying at the bottom of the economic pyramid through intervention of science and technology.

In-House Research & Development

GPMS cloud computing platform was developed over a period of 3.5 year involving efforts research and development of 1,08,000 man-days of efforts going into this initiative with parallel piloting and prototyping for these Governance cloud computing integrated applications /solutions at the local, district, state and country levels that is serving as a powerful program/project monitoring tool by injecting many of the basic elements of good governance into one GPMS e-Tool that has a unique feature for enhanced transparency by allowing public access to its web based monitoring systems. It includes the ability to send in actual geo-tagged photographs of work locations that can then be used to discuss and disseminate information about actual situation on work ground.

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V. E-Tools Developed and ready for deployment

Case Study Global Project Monitoring System (GPMS), Indian CST, India Background: Indian CST has developed a distinctive online Project Management platform called GPMS

(www.indiancst.in) in 2009 for programme and project monitoring. Majority of the users are from public

sector. Features at a Glance Remote monitoring process for ongoing projects at multiple locations In-built escalation mechanism where superiors can quickly identify non-conformances and initiate

interventions leading preventive delays Allows graphical information exchange including videos and photographs Conversion of unstructured data to structured data, while maintaining their integrity Real time communication and information sharing Accessibility from anytime, anywhere

System Outcome: Improve

monitoring and performance management of projects

Acts as a useful decision support system based on information from the field

Improve transparency and accountability of projects undertaken

Strategic Development Decisions: Global Project

Management Solution is offered as a management tool that will introduce high end technological platforms like cloud computing and crowd sourcing.

Impact: Used across a range of stakeholders including Ministries, Departments and District Municipalities Transparency and accountability through field data capture Improve the efficacy of the delivery of projects and eliminate corruption The core strength of the GPMS is the online availability of real-time data that gets correlated constantly to provide reliable information and actionable intelligence. The GPMS-enabled remote monitoring process for ongoing projects at multiple locations leaves little scope for inefficiency or mishandling of projects and the

funds associated with them, irrespective of the position in the government administrative hierarchy.

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Collaborative

Partnership MOU’s

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VI. Collaborative Partnership MOU’s with State Govt., Central Govt. and International Institutions for Indian CST’s GPMS Cloud Computing Solutions

Sl. No

Name of Organization

Objective Deliverables

Number of Years

Current Project Status

1 BBMP BBMP has signed MOU with of Indian CST to monitor all e-governance projects, GPMS-FMS General Receipts, Payments modules, property tax payments, hand holding, training all the BBMP officers, staff at their respective zones, maintaining the GPMS Solutions online and ensuring updating the GPMS-FMS BBMP’s official portal with the up to date information, enabling the seamless operation of BBMP departments, multiple applications integrations as services to be addressed by INDIAN CST under this MOU for bringing transparency and accountability in monitoring real time collections and payments.

5 years On-going

2 Bangalore University

BU has signed MOU with of Indian CST to collaborate and implement an Examination Processes Modernization Project, which will include undertaking of a consulting study to identify major loopholes in the current examination system and conceptualization, design, development, and implementation of solutions for reforms in the examination system, so as to address the loopholes identified and to improve the efficiency of and the security of the examination and evaluation processes.

1 year Successfully Completed

Sl. Name of Objective Number Current Project

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No Organization Deliverables of Years Status

3 Basavatarakam Indo American Cancer Hospital & Research Institute

BIACHRI and INDIAN CST have come together in a spirit of mutual interest to synergize their individual strengths and jointly to enable Citizens to Access their Electronic Health in a timely and appropriate manner to ensure continuity of care by improving the quality of care and services from patient safety aspect along with better decision making by healthcare professionals with information availability that enables sharing of health information among health care providers and data capture to support specific outcome monitoring and in the field of project management & monitoring of patients medical records by combining gene based medical care with health information technologies that could transform healthcare under Project Nirmala for Information Therapy.

5 years On-Going

4 National Productivity Council

This MOU establishes relationship between NPC and INDIAN CST to jointly identify, qualify and develop business opportunities and shall harness the combined strengths to work on key opportunities primarily in the Government / Public Sectors within India. Further, both parties would also work on mutually beneficial opportunities arising out of other sectors. NPC and INDIAN CST will immediately focus on Project Monitoring and Evaluation Assessments arising out of Central and State Governments, International Aid Agencies, World Bank, UNIDO etc. NPC will provide business development, domain expertise and programme management services and INDIAN CST will provide IT enabled solutions.

2 years On-going

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Sl. No

Name of Organization

Objective Deliverables

Number of Years

Current Project Status

5 CSIR-800 The purpose of this MOU of is to provide access of national resource data for use by people of the country, with the objective of helping in improvement of quality of life of 800 million people of the country lying at the bottom of the economic pyramid and CSIR has taken the help of “INDIAN CST” in project management of entire CSIR-800 program.

4 years On-going See Annexure MOU Attached

6 CSIR-IGIB-TRISUTRA Unit

Indian CST and CSIR-IGIB-TRISUTRA desire to implement, in the areas of mutual interest, cooperative and collaborative activities, which would address multidisciplinary scientific, technological and educational problems of relevance to the country. This is facilitated by the instrument of this MOU. Ayurgenomics focuses on discovery of prediction markers(s) for preventive and personalized medicine under the health care initiative affordable for all a CSIR India Science and innovation for Transforming India.

8 years On-going

7 Thunderbird School of Global Management & TEM Lab-USA

The objective of this collaboration is to provide Indian CST with expert consulting advice through the TEM Lab program to view the collaboration as long-term, with TEM Lab providing multiple consulting teams to Indian CST over a period of years. Achieving this goal is, of course, subject to favourable conditions for both partners and the relationship between them.

5 years On-going

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VII. A Summary of the Works done so far:

Indian CST has also been developing, customizing, managing and supporting the GPMS cloud

computing e-governance solutions for BBMP, CVC India, CSIR-800, NHAI, KTK PWD, KTK Udyog Mitra,

Valsad, Damin Dui, Central Government organizations and departments, Bangalore University, Indo-

Amercian Cancer Research Hospital, SBT, Team-One-World etc. Thus our innovative, high-tech and

simple to use project management system enabled by GPMS empowers the program management

and project implementation teams, charged with the responsibility of its implementation,

supervision, direction and administrative oversight, to deliver the results efficiently and within cost-

time-quality parameters prescribed. Ministries / Departments /Organizations / Agencies and

Autonomous bodies, District Municipalities, Engineers, Contractors, All Stake holders related to the

project, Public at large, Citizens, In its essence, the GPMS cloud computing solutions or applications

is meant to strengthen the power of supervision, review and administrative control mechanism of

leaders over the functioning of their team members. To name a few…BBMP 92000 Bangalore

municipality projects, CVC India CWG 2010 Investigation 10,000 Projects, IAY-Bihar 30 lakh

beneficiaries updated online, Flood Relief homes construction monitoring for Karnataka Housing

Board (KHB), NHAI 217 Projects, etc.

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VIII. Current On-going Projects at Indian CST :

Bruhat Bengaluru Mahanagara Palike (BBMP) BBMP signs MOU with Indian CST for providing of consultancy services, project monitoring, financial management monitoring, medical reimbursement monitoring and providing cloud computing solutions as services to BBMP under their e-governance city government initiatives www.vigeyegmps.in/bbmp that was provided for real time monitoring and management of their works, which are going on in various parts of the City. If someone wants to monitor any particular project being executed by BBMP, with respect to its timely completion, cost effectiveness or quality, they can follow the progress of the work by selecting the project and putting the same on their watch list. As progress gets uploaded on BBMP's website in real time, they will get alerts and the public can also upload complaints, photographs,videos, audio and feedbacks to ensure that the work proceeds in the desired direction. Indian CST’s GPMS empowers the citizens to participate and strive towards excellence in all spheres of individual and collective activity so that the nation constantly rises to higher levels of endeavour and achievement. (As enshrined in Article 51A of the Indian Constitution) The purpose of this Memorandum of Understanding has enabled various cloud computing services for BBMP by customizing Indian CST’s GPMS to Municipality requirements that was successfully delivered based on the GPMS cloud computing solution/s which Indian CST has been supporting BBMP engineers, offices from 2009 till date, currently 92000+ projects have been updated into the global project monitoring solutions e-tool (GPMS) online, this by far is the single largest collection of civil infrastructure project information in any government body in Karnataka or India, Having trained nearly BBMP 7500 people i.e. engineers, staff, officers, across Head office, 8 Zones, 198 wards, 450 offices, 600,000 plus receipts have been issued, nearly 60,000 bills have been cleared online in the http://218.248.45.171/fms GPMS-FMS transactions have crossed amounting to Re. 6,500 crores till date. In the BBMP health care department too Indian CST has customized the GPMS for Birth and Death monitoring for reporting online for the hospitals across Bengaluru and they have already updated about 6,00,00 plus people information online this could happen as Indian CST’s GPMS platform http://gpms.in/bbmphealth/ integrated 1300 hospitals, 198 wards, 8 zones, head office, etc., as given by BBMP health department. Bangalore University Indian CST’s expert services have also been availed by BU (Bangalore University) in their program of Modernisation & Reformation of their Examination Process which resulted in substantial reduction of widespread malpractices prevalent in the system. A Project called "Project Sanjeevani" www.gpms.in/bu/ aimed at promoting transparency and enhancing the overall credibility of examination results. Indian CST Handled Bangalore University 24 lakhs examination data of Students information semester wise spread across 750 colleges, Monitoring 350 examination centers, 12 evaluation centers, Entire Bangalore Examination processes monitoring , Examination Application forms and Fees collection, Digitization, coordination of various vendors, coordination of Indian CST observers by deploying about

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approx. 2000 people up-to date for onsite monitoring, Photocopy issue, evaluation coordination, 1st Semester of 75000 students Marks cards displayed online on GPMS with photos, Various Online Applications forms Developed GPMS for student management established, Control Rooms on the BU premises, Successfully monitored and completed E-tendering at BU, Handled fees to about Rupees: Twenty Crore from various collections received by Indian CST at the PMO office and handed over to BU. Generated various reports, Completed the 1st Phase of BU Report. Result: This is a major implementation that's underway which establishes us as a organization capable of successfully handling, implementing, examination reforms in the Bangalore University. This is the for the very first time in the country that Results are being declared along with the students Answer script marks online. Various Data bases were integrated into GPMS. 24 plus lakhs Answer scripts digitized in short time of 60 days. Integrated Portal was too developed that now can be made avaialable for all universities use across India as a cloud computing solutions at a very nominal cost per student answer script record to be uploaded into the GPMS system, updated semester wise and mainitained online. National Productivity Council (NPC) In recognition of Indian CST’s proven competency and expertise in the field of project management, it has been chosen as a Technology Partner by a renowned organisation like National Productivity Council (NPC), Ministry of Industry & Commerce, Govt of India. NPC and INDIAN CST have come together in a spirit of mutual interest to synergize their individual strengths and jointly in the field of Project Management & Monitoring of Projects to harness the combined strengths to work on key opportunities primarily in the Government/Public Sectors within India. Further, both organizations would also work on mutually beneficial opportunities arising out of other sectors. http://www.gpms.in/gpmsv2/msme/ http://indiancst.com/mci/ NPC and INDIAN CST has been focusing on Project Monitoring and Evaluation Assessments arising out of Central and State Governments, International Aid Agencies, World Bank, UNIDO etc. NPC will provide business development, domain expertise and programme management services and INDIAN CST will provide IT enabled solutions. Basvatarakam Indo American Cancer Hospital & Research Institute Our expertise in this regard has also been sought by hospitals in Healthcare Sector. We have successfully developed a unique GPMS Healthcare Information Therapy a low cost, high value add solution and this project is been implemented successfully at the hospital for the 5,00,000 Patients, 2,93,000 medical records, 50,00,000 scanned medical records updated for patient management and monitoring solution for the 550 plus bedded super speciality cancer hospital named Basvatarakam Indo American Cancer Hospital & Research Institute who is the first certified hospital in Hyderabad to be awarded certification with Occupational Health & Safety Assessment Series(IS OHSAS 18001:2007) Department of Laboratory Medicine of BIACH&RI gets accredited to NABL (National Accreditation Board for Testing and Calibration Laboratories) in Hyderabad.

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IAY Bihar – Indira Awasa Yojana, project monitoring and verification system developed and deployed by Indian Centre for Social Transformation http://gpms.in/IAY-BIHAR by bringing 30 lakhs plus beneficiaries online. All time relevant data of BPL families are monitored including physical progress of work. A World Bank supported project.

NHAI – Indian CST has developed the GPMS cloud computing solutions prototype application http://gpms.in/gpmsv2/nhai/ for National Highway Authority of India, wherein 217 projects across India have been uploaded. Public page, Various dash boards, mobile task management, bulk mail, employee database (287 engineers), work code generation, various intelligence reports, video conferencing, calendar, online helpdesk, eleven forms to capture data, face book integration, location map, public comments/feedback, Masters for category, Annex number, funding, NHDP phase etc are integrated in the application.

OTHER Indian CST PROJECTS GPMS for State Government Departments to Monitor their Projects/Programs http://vigeyegpms.in/DELHI GPMS for Union Territory Departments to Monitor to their Projects http://www.vigeyegpms.in/goa GPMS for Rural Districts Departments to Monitor their Project/Programs http://www.vigeyegpms.in/gpmsv2/gujarat/valsad GPMS Healthcare Information Therapy Cloud computing solutions initiative for the common man to store and accesses their medical records online a trendsetter for the world to follow http://gpms.in/gpmscare/india/ GPMS Health Care Information therapy is the prescription of the digital medical information stored

on the cloud intended to help patients understand their health and their health care issues, it’s for

making decisions based on Patient access to their electronic health care record (EHR) medical

information on the GPMS healthcare information Therapy Cloud Computing Solution which provides

both doctors' groups and hospitals to assess patients' risk of contracting a whole host of diseases

and conditions and patients, will have instant access to medical advice, 24 hours a day, 365 days a

year, through a ground-breaking video conferencing service, telemedicine. They can come up

with individualized regimens by tapping into electronic medical records to identify the types of

patients who are most likely to respond to a particular type of therapy. They can

pinpoint treatments that sustain health in a more precise way than ever before. And they can

identify individuals who are likely to stop benefiting from a specific regimen at a given time. For the

volume-to-value paradigm shift in health care, predictive analytics, though rarely visible, is the

essential enabler and also to access, share their medical records between patients and health

professionals to get 2nd opinion, 3rd opinions guidance etc. online with doctors or specialists from

anywhere across the globe which in turn will increase process efficiency enhancing the patients'

ability to manage their health care and see the positive effects.

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Harvard Law and International Development Society (LIDS) presented a paper at the ICHA

conference in Washington, DC Includes Project VIGEYE India Initiative

LIDS Team Presents Paper on New

Developments in Whistle-Blower Protection at

the World Bank

September 16, 2012 – Phil Underwood

This summer, members of the Harvard Law and International Development Society (LIDS)

presented a paper at the International Corruption Hunters Alliance (ICHA) conference in

Washington, DC. The conference, sponsored by the World Bank, brought together anticorruption

officials from all over the world, including World Bank’s Regional Governance and Anticorruption

Adviser Lisa Bhansali, the conference moderator. The LIDS team worked with Alexandra Habershon

from the World Bank’s Coordinator for the International Corruption Alliance and Integrity Vice

Presidency.

Over the course of the spring semester, LIDS team members Connie Sung, Gisela Mation, Nico

Palazzo, Phil Underwood and Sushila Rao worked together to develop a paper based on a series of

case studies on whistle-blower programs around the world. These case studies showcased both

newly-implemented and existing policies and mechanisms on whistle-blowing. These mechanisms

have been designed to encourage whistle-blowers to come forward with information surrounding

public-sector corruption, and offer them protection after doing so. LIDS studied whistle-blower

programs in countries across the world, specifically India, Peru, Bhutan, Morocco, and the United

Kingdom, as well as a mechanism implemented by the International Conference on the Great Lakes

Region (ICGLR), a regional organization in eastern Africa. Case studies specifically analysed the

institutional and legal structures of these programs and their impacts on broader corruption

policy.

Some highlights of the case studies include:

A new SMS- and voicemail-based system to accept complaints of illegal exploitation of mineral

resources in the Kivu province of the eastern Democratic Republic of the Congo;

Project VIGEYE, a crowd sourced system offering citizens multiple means to complain about

corruption throughout India, and a fully digitized system for keeping track of such complaints;

new legislation on whistle-blower protection in Morocco, which includes provision for hiding of

complainants’ identities by marking down false addresses and using voice-obscuring technology in

testimony;

a comic book published by the Peruvian Controloría General to boost awareness of their whistle-

blowing and anti-corruption efforts; and

a series of recent rules promulgated by the Bhutanese Anti-Corruption Commission covering, among other

things, debarment of corrupt firms and the making of gifts to public officials.

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In keeping with the broader themes of the ICHA program, which is “focused on the introduction of

new approaches such as crowd sourcing and citizen engagement” to the fight against corruption,

the case studies investigated the role of technology on whistle-blowing policy. Many regions in the

developing world lack the communications infrastructure that is common in North America and the

EU, so policies must take into account the need for alternative methods of making complaints,

especially the use of mobile phone technology. Ideally, countries around the world will be able to

adopt these new mechanisms for the promotion of whistle-blowing in cases of public-sector

corruption, and the limitation of corruption.

The LIDS team also benefitted from the aid of (and would like to thank) World Bank corruption experts

and national authorities, and its supervisors, Harvard Law School Professor Philip Heymann and

Christelle Dorcil of Orrick, Herrington & Sutcliffe LLP. Other speakers at the event included Carla

Salazar, General Secretary for Peru’s General Comptroller; K. Subramanian, Officer on Special Duty

for the Central Vigilance Commission in India; and Hari Mulukutla, Consultant to GIZ for the Regional

Resource Governance Project in West Africa.

Harvard Law and International Development Society (LIDS) presented a paper at the

International Corruption Hunters Alliance (ICHA) conference in Washington, DC

1. http://www3.law.harvard.edu/orgs/lids/2012/09/16/lids-team-presents-paper-on-new-

developments-in-whistle-blower-protection-at-the-world-bank/

2. http://www3.law.harvard.edu/orgs/lids/blog-2/

3. http://blogs.worldbank.org/voices/international-corruption-hunters-alliance-

2012?cid=EXT_WBBlogSocialShare_D_EXT

4. http://siteresources.worldbank.org/INTDOII/Resources/588889-

1291841306732/ICHA2012_report_web_final.pdf

Other Publications and Reports Published for your reference

CVC's Anti-Corruption Initiative Gets World Bank's Praise

http://www.outlookindia.com/news/article/CVCs-AntiCorruption-Initiative-Gets-World-Banks-

Praise/766463

e-Governance Implementation of publicly funded projects/portfolios using Global Project

Monitoring System (GPMS) Cloud: Lessons Learnt

http://connection.ebscohost.com/c/articles/89881014/e-governance-implementation-publicly-

funded-projects-portfolios-using-global-project-monitoring-system-gpms-cloud-lessons-learnt

World Bank Guidance note for Implementing Agencies- Introduction of e-Tools in the Management of Construction Projects http://www.indiancst.in/?module=main&action=reports

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The Make in India "Project VIGEYE" www.vigeye.org empowers Citizens to Combat Corruption, a crowd sourced system offering citizens multiple means to complain about corruption throughout India, and a fully digitized system for keeping track of such complaints... report now published http://www3.law.harvard.edu/orgs/lids/2012/09/16/lids-team-presents-paper-on-new-developments-in-whistle-blower-protection-at-the-world-bank/#.

The World Bank officials expressed a desire to explore the possibility of applying VIGEYE / GPMS in other contexts especially the development projects funded by World Bank. (Mr. Sanjay Pradhan, Vice President, World Bank Institute). A business opportunity (including job creation) exists when Project VIGEYE / GPMS is taken to the next phase both in India as well as in other parts of the world as an Indian offering to augment whistle blowing efforts leveraging mobile technology.

Strategic Development Decisions: Global Project Management Solution (GPMS) is offered by www.indiancst.in as a management tool that will introduce high end technological platforms like cloud computing and crowd sourcing. http://documents.worldbank.org/curated/en/2014/03/19778039/india-e-tools-construction-management-dissemination-report-minutes-workshop-held-march-06-2014

Some of the Report Highlights of the INDIAN delegation from Central Vigilance Commission states:

At the Second Biennial Meeting of the International Corruption Hunters Alliance at Washington DC on 5th & 6th

June, 2012.

1. The World Bank was appreciative of India’s initiative and considers

VIGEYE as a good technological innovation in the fight against corruption. The amount of attention received by VIGEYE is borne out by the fact that the cover page of the agenda booklet

of the conference carried a photo.

2. Ambassador Richard Kaularich now in George Mason University and

others welcomed this initiative of measuring quality of service, by ACAs as an

appropriate application of a proven system of measurement of quality of public service.

3. The Harvard Law and International Development Society presented their preliminary

findings on a comparative study being done by them on whistle blower laws and corruption complaint

mechanism including VIGEYE.

4. World Bank officials were of the view that in terms of technology, the CVC India initiative was quite

advanced.

5. After the presentation, the World Bank officials expressed a desire to

explore the possibility of applying VIGEYE in other contexts especially the

development projects funded by World Bank. Mr. Sanjay Pradhan, Vice President, World

Bank Institute was also present. A business opportunity (including job creation) exists when Project VIGEYE is

taken to the next phase both in India as well as in other parts of the world as an Indian offering to augment

whistle blowing efforts leveraging mobile technology.

http://vigeyegpms.in/cvc/ http://www.vigeyegpms.in/vigeye/

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The GPMS Impact:

1. Used across a range of stakeholders including Ministries, Departments and District Municipalities

2. Transparency and accountability through field data capture 3. Improves the efficacy of the delivery of projects and eliminate corruption

The core strength of the GPMS www.vigeyegpms.in/cvc www.vigeyegpms.in/bbmp is the online availability of real-time data that gets correlated constantly to provide reliable information and actionable intelligence. The GPMS-enabled remote monitoring process for on-going projects at multiple locations leaves little scope for inefficiency or mishandling of projects and the funds associated with them, irrespective of the position in the government administrative hierarchy.

INDIA IS NOW A TRENDSETTER... EVERY INDIAN CAN BE PROUD OF THIS INDIAN PRODUCT SUCCESS STORY & ACHIEVEMENTS NOW BEING APPRECIATED ACROSS THE WORLD!!!

Our most fundamental conclusion is that the Indian CST’s www.indiancst.in Integrated GPMS Cloud

Computing Solutions that is being used by Government Departments or organizations or companies

has driven significantly higher levels of profit, productivity, and performance at their departments or

organizations do exist, but they're rare and these need to be replicated across industries to get the

same benefits. Integrated GPMS cloud computing has been achieved in one or more forms of

business models reinvention driven by making digital records available online and capturing

evidences with geo tagging. For example, reinventing various industries, integrating better products

or services, enabled Indian CST to create new digital businesses, reconfiguring various good

practises, value delivery models, and rethinking value propositions. There are indeed valuable

lessons to be learned from the Indian CST GPMS implementation case studies that has been

published available -- including BBMP, BU, CVC India, CSIR, , BIACHRI, SBT, NHAI, IAY, KUM, -- but it

would be wise to pick from among these initiatives and then apply all of it to the circumstances of

your given business situation that currently faces the challenges of turning technology into business

transformation.

For free Android version Project Vigeye down load click on the link http://vigeye.org/pv.php

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For Further Details Contact:

Indian Centre for Social Transformation A Public Charitable Trust Research & Development Centre :

Grace Mansion #25, 1st Floor, Infantry Road Landmark :- Medinova Day Care & Diabetic Centre, Behind Vijaya Bank, Bengaluru- 560 001 Karnataka -India Telephone : +91-80-49389696 +91-80-22868185

Online Help Desk No : +91 9742979111

Registered Office :

#13 / A, Shrungar Shopping Complex, 80 Feet Road, M.G Road, Bengaluru- 560 001 Karnataka -India Tel: 25587958 / 25599559

Visit us at : www.indiancst.in www.gpms.in/gpmswiki

Email: [email protected] [email protected]