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INDIAN OVERSEAS BANK

REQUEST FOR PROPOSAL

IMPLEMENTATION OF CASH RECYCLERS WITH MANAGED SERVICES

UNDER OPEX MODEL

(BHAGIDARI MODEL)

RFR Reference Number: RFP/ITD/013/18-19 dated 26.02.2019

Information Technology Department Central Office

Indian Overseas Bank

763, Anna Salai Annexure Building

Chennai 600 002

RFP/ITD/013/18-19 dated 26.02.2019

FOR IMPLEMENTATION OF CASH RECYCLERS WITH MANAGED SERVICES UNDER OPEX MODEL

_________________________________________________________________________________________________

Indian Overseas Bank of 107

INTRODUCTION

Indian Overseas Bank invites tenders from well-reputed vendors for Implementation of Cash

Recyclers (also referred to as CDM) with Managed Services under OPEX Model along with Site

Selection and Preparation (hereinafter also referred to as ‘Services’) at its Branches and other

offices located across the Country based on the requirements, specifications, terms and

conditions laid down in this Request for Proposal (RFP).

Project specific terms and conditions, General terms and conditions and Annexure relating to

this RFP are furnished hereunder.

1. PROJECT SPECIFIC TERMS & CONDITIONS:

1.1. SCHEDULE OF BIDDING PROCESS:

S.No Description of Information/

Requirement Information / Requirement

1. Tender Reference Number RFP/ITD/013/18-19

2. Date of Issue of RFP 26.02.2019

3. Last date for receipt of queries, if

any.

06.03.2019 (Via email at [email protected])

4. Pre Bid Meeting 08.03.2019 at 1500 Hrs at ITD, Central Office

5. Bid Submission Mode. https://iobtenders.auctiontiger.net/EPROC/

Through e-tendering portal (Class II or Class III

Digital Certificate with both Signing &

Encryption is required for tender participation)

6. Last Date and Time for submission

of bids along with supporting

documents to the e-Portal.

19.03.2019 on or before 1600 hours. (End time for

submission will be as per e-tendering service

provider server time).

7. Last date, time and place for

submission of Original Demand

Draft for Cost of document & EMD

and Integrity Pact.

19.03.2019 on or before 1545 hours at the Bank’s

Information Technology Department, Central

Office, Chennai. (Should be submitted to the

contact officials in person).

8. Date, time and venue for opening

the technical-indicative

commercial bid through e-

tendering portal.

19.03.2019 at 1600 hours at the Bank’s

Information Technology Department, Chennai.

9. Name of contact officials for DD

submission as stated in serial No.6

and for any enquiries.

K Srinivasan – Chief Manager

Phone: 044- 28519458

Vishesh Singh-Asst. Manager-IT

Phone: 044-28519471

mailto:[email protected]

https://iobtenders.auctiontiger.net/EPROC/

RFP/ITD/013/18-19 dated 26.02.2019


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10. Address for Communication /

Submission of Bids

The Assistant General Manager,

Information Technology Dept,

Indian Overseas Bank, Central Office,

763, Anna Salai, Chennai – 600002.

Telephone 91-44-28889345

11. Contact officials for any technical

clarifications.

Mr. Desikan V –Chief Manager

Tel : 044-2888 9176

Mr.Sumit Kumar Sahu – Manager –IT

Tel : 044-2888 9176

12. Contact e-mail ID [email protected]

[email protected]

[email protected]

13. Support person and phone number

for e-tender service provider for

any help in accessing the website

and uploading the tender

documents.

e-Procurement Technologies Limited

Shivam Shewaramani: 079-68136824

[email protected]

Riddhi Panchal: 079-68136815

[email protected]

1.2. COST OF BID DOCUMENT & EARNEST MONEY DEPOSIT (EMD) / BANK GUARANTEE IN LIEU OF

EMD :

Sl.No. Description Amount in Indian Rupees

1. Cost of Bid document (Refer Clause 2.3 of the RFP) Rs. 10,000

2. EMD (Refer Clause 2.3 of the RFP) Rs. 25,00,000

Bidders who are registered with National Small Industries Corporation (NSIC)/ Udyog Aadhaar

Memorandum under MSME Act are exempted for the submission of Cost of Bid document and

EMD. Documentary Proof of Registration Certificate to be submitted along with the technical

bid.

1.3 BIDDER'S QUALIFICATION CRITERIA:

The documentary evidence of the Bidder's qualifications to perform the contract, if its offer is

accepted, shall establish to the Bank's satisfaction that:

1.3 (a) CRITERIA FOR OEM OF CASH RECYCLER

1. OEM should be an ISO 9001 & ISO 14001 certified company. Latest Valid ISO Certificates

should be submitted. (Documentary proof should be attached.

2. A minimum of 500 nos. Cash Recyclers of proposed model from OEM should have be

installed in any 2 SCB in India in the last 3 years. Documentary proof viz. PO/Letters of

Satisfactory performance from the clients to be submitted.





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1.3 (b) CRITERIA FOR BIDDER: OEM who qualifies all the above criteria can participate in the

tender either directly or indirectly through authorized Business Partner/System Integrator. The

Bidder (OEM/SI) must qualify the below mentioned criteria:

1. The Bidder is registered as a company in India as per Companies Act, 1956 and should

have been in operation for a period of at least 3 years in a related field as on date of

RFP. The Certificate of Incorporation/Commencement of Business issued by the Registrar

of Companies is to be submitted along with technical bid. (Documentary proof should

be attached).

2. The bidder/ or its parent company (bidder should be 100% owned subsidiary of the

parent company) has registered an average turnover of Rs. 300 Crore (Rupees Three

Hundred Crore) (Financial year shall mean an accounting period of 12 months. Figures

for an accounting period exceeding 12 months will not be acceptable) for the last 3

financial years, (not inclusive of the turnover of associate companies) as per the audited

accounts. Annual reports of 2015-16, 2016-17 and 2017-18 should be attached. Bidders

who are yet to publish their audited document for the year 2017-18, must submit the

provisional/CA certified results for the FY 2017-18. (Documentary proof should be

attached.)

3. The bidder or its parent company (bidder should be 100% owned subsidiary of the

parent company) has registered net profit (after tax) for at least two financial years

(Financial year shall mean an accounting period of 12 months. Figures for an

accounting period exceeding 12 months will not be acceptable) in the immediate

preceding 3 financial years as per audited accounts. Annual reports of 2015-16, 2016-

17 and 2017-18 should be attached. Bidders who are yet to publish their audited

document for the year 2017-18, must submit the provisional/CA certified results for the

FY 2017-18. (Documentary proof should be attached.)

4. The Bidder should have Online Helpdesk/Management Centre Support Set up

(Managed Service) - 24 x 7 in India and providing Managed/CIT/CRA services at least

2000 CRM/ATMs and support centers at various locations. Proof of Document to be

submitted along with technical bid.

5. The Bidder must be in position to provide support / maintenance / upgradation of Cash

Recycler during the period of contract with the Bank. Bidder, be it OEM or premium

partner / authorized reseller, to submit a letter of authorization / Manufacturer

Authorization Form (MAF) as per format provided in Annexure IV of this RFP.

6. The bidder should have supplied and installed a total of at least 2000 Nos. of Cash

Recyclers/Cash Dispenser in India in last 5 years. Documentary Proof to be submitted.

7. The bidder should have Implemented End to End ATM Managed Services (Similar to

those detailed in this RFP) in any one Scheduled Commercial Bank in India within the

RFP/ITD/013/18-19 dated 26.02.2019


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last 5 years. Similar implementation must include:

• Supply and installation of Cash Recyclers/Cash Dispensers

• Site Preparation including Total Infrastructure Solution (TIS)

• Cash Management Services

8. The bidder must have presence with direct service centers or exclusive franchisee

service centers or authorized service centers in our regional office locations. These

locations should be staffed with support personnel with experience in service support of

Cash Recycler / peripherals / equipment proposed to be procured under this bid.

Bidder to submit the service center details as per format provided in Annexure VI of the

RFP along with the technical bid. (Documentary proof should be attached).

9. The bidder should submit a letter of undertaking stating to agree to abide by all the

terms and conditions stipulated by the Bank in the RFP including all Annexure,

Addendum and Corrigendum for the supply and installation of Cash Recycler at its

Branches and other offices located across the Country based on the requirements,

specifications, terms and conditions laid down in this Request for Proposal (RFP). Bidder

to submit the letter as per format provided in Annexure VIII of the RFP along with the

technical bid. (Documentary proof should be attached).

10. The bidder should not have been blacklisted in any Central Government / PSU / Banking

/ Insurance company in India as on date of the issuance of RFP. Bidder to submit the

Self Declaration certificate as per format provided in Annexure IX of the RFP along with

the technical bid. (Documentary proof should be attached).

1.4 REQUIREMENT AND BRIEF SCOPE OF WORK

1. Requirement:

• Bank endeavours to provide Cash Recycling facilities to its customers through this

tender. Bank has a requirement of 500 nos. of Cash Recyclers to be installed,

operationalised and maintained under an Opex Model based on per transaction

costs.

• Bank expects the successful bidder to provide the services as per the detailed

Scope of Work mentioned in Annexure I.

• Bank shall a letter of Intent detailing the terms and conditions of the contract.

Individual purchase orders shall be issued by Bank’s Regional Offices based on

actual requirement within one year from the date of acceptance of Letter of

Intent.

• The above requirement is dynamic and subject to change as per the requirement

of the Bank and regulatory guidelines. The maximum no. of Sites for which

purchase order may be issued can be 1000 only. However, the quantity

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mentioned in this clause, in no way constitutes a commitment from the Bank and

should not be construed as such.

2. Brief Scope of Work

a. The scope of the successful bidder is to deploy 500 Cash Recyclers at various

locations across the country on Transaction Pricing Model (Outsourced) with

Deployment Of End To End Cash Recyclers Inclusive Of Managed Services & TIS

Under OPEX Model. This inter alia means that the ownership/free hold/lease hold of

Cash Recyclers and other related peripherals and Site will remain with the successful

bidder for off-site locations and ownership of the site will be with Bank for onsite

locations whereas Cash Recyclers and other peripherals will be with bidder for onsite

locations.

b. Payments shall be made by the Bank for successful financial and non-financial

transactions by the cardholder at these proposed outsourced Cash Recyclers. There

will be no revenue sharing arising out of acquire transactions. The financial

transactions would mean transactions involving delivery of cash. The Bank would

continue to have switching services for these Cash Recyclers through Bank’s existing

financial switch.

c. Brief summary of items to be provided with responsibility :

Sno Description Responsibility Onsite Responsibility Offsite

1 Cash Recyclers Successful Bidder Successful Bidder

2 UPS and Batteries Successful Bidder Successful Bidder

3 Burglar Alarm Successful Bidder Successful Bidder

4 ACs Successful Bidder Successful Bidder

5 External Camera Successful Bidder Successful Bidder

6 Cabinet Successful Bidder Successful Bidder

7 Hand-rest table Successful Bidder Successful Bidder

8 TIS Successful Bidder Successful Bidder

9 Network Bank Successful Bidder

10 Lease & Electricity Bank Successful Bidder

11 All other items Successful Bidder Successful Bidder

1.5 CONTRACT PERIOD

The period of contract shall be for 5 years from the date of SLA Signoff. Renewal of contract

after 5 years shall be at mutually agreed terms and conditions. Termination of contract shall

be as per the terms and conditions laid out in Scope of Work.

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1.6 PROJECT PHASES AND SCHEDULES

1.6.1 Project Phases:

1. User Acceptance Testing of Proposed Cash Recycler

2. Site Signoff

3. Operationalisation

1.6.2 Schedules:

1. User Acceptance Testing (UAT):

a) Bank shall conduct User Acceptance Testing of the proposed model of Cash

Recycler. The successful bidder shall provide one nos. of Cash Recycler at bank’s

Central Office Bank premises within 10 days of acceptance of Letter of Intent. It shall

be the responsibility of the successful bidder to successfully demonstrate the working

of the Cash Recyclers as per the technical specifications mentioned in this RFP.

b) UAT should be completed within 4 weeks of date of acceptance of Letter of Intent.

2. Site Feasibility and Signoff:

Successful Bidder shall submit Feasibility Report for Sites (Offsite/Onsite) decided as per

Clause 2 & 3 of Annexure I- Scope of Work. Feasibility Report should be submitted within

a week of Sites being finalized. Bank shall issue approval of the sites as decided mutually

based on details mentioned in Scope of Work. Purchase Order shall be issued by Bank’s

Regional Offices once the site is confirmed. Any intimation, including Purchase Order,

Email etc. may be considered as site signoff.

3. Operationalization:

Successful Bidder shall complete the operationalization of the Site as per the Scope of

Work within 6 weeks of the Site Signoff and make the Cash Recycler Cash Live. Bank

shall issue a GO Live Certificate for the site. Date of GO live Certificate shall be taken as

the date of operationalization. Penalties as defined in Annexure I – Scope of Work shall

be applicable if there is a delay in operationalization.

4. If, at any time during performance of the Contract, the Successful Bidder should

encounter conditions impeding timely delivery of the Services and performance of

Services, the SB shall promptly notify the Bank in writing of the fact of the delay, its likely

duration and its cause(s). As soon as practicable after receipt of the Bidder's notice, the

Bank shall evaluate the situation and may at its discretion extend the Bidder's time for

performance against suitable extension of the performance guarantee.

.

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1.7 BANK GUARANTEE:

a. Within 30 (Thirty) days (exclusive of holidays) of the date of acceptance of the Letter of

Intent, the Successful Bidder shall furnish a bank guarantee (for performance) for a

period of 5 years with a claim period of 1 year from the date of expiry of guarantee for

an amount of Rs. 3,00,00,000 (Rs. 3 Crore) in the format as per Annexure X.

b. Failure of the successful bidder to comply with the requirement as stipulated above shall

constitute sufficient grounds for the annulment of the award of contract and forfeiture

of the earnest money deposit. In such an event the Bank will call for fresh bids and

blacklist the bidder for a period of one year.

c. The above mentioned bank guarantees shall be issued by any scheduled commercial

bank other than Indian Overseas Bank is acceptable to us. Successful Bidder should

inform the Guarantee Issuing Bank to forward the original guarantees directly to the

Bank.

d. Bank reserve its right to invoke the Bank Guarantee (for delivery/ performance) on the

following grounds and as per terms and conditions stipulated in the Bank Guarantee:

a) Delay / non-delivery of Services beyond stipulated schedule as per clause 1.6 of

the RFP.

b) Non Performance of the SLA terms and conditions stated in Annexure I of this RFP.

1.8 PAYMENT TERMS:

1. Payment Deliverables:

Successful Bidder shall submit the following documents before raising the first invoice for

payment:

• Service Level Agreement

• Non- Disclosure Agreement

• Performance Bank Guarantee

• Go Live Signoff (Scan/Copy/Original) for each location for which Invoice is raised.

2. Transaction costs as quoted in Annexure III- Table I shall be released quarterly on

submission of invoices, MIS Reports, Downtime report, incident report, EJ report, C3R

report, Admin Report and any other reports as mentioned in the RFP, after deducting

applicable penalties (Detailed in Annexure I of this RFP)

Example: If the total number of financial transaction (Deposit on Onsite Location) in a

day is 250 and the prices quoted by the SB are as below:

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SNO. DESCRIPTION Approximate

Number of

Transactions per

day

Rate per

Transaction

(b)

Total Cost

Per Day

(a*b)

1.

Cost of Financial

Transactions- Onsite

(Deposit)

Upto 100 4.00 400

100-150 3.00 150

150-200 2.00 100

More than 200 1.00 50

The payment shall be calculated as (Slab Rate * Number of transactions falling in the slab) =

Rs. 400 (100*4) + 150 (3*50) + 100(2*50) + 50 (1*50) = Rs. 700.

Payment for Other categories of Financial Transactions and Non-Financial transactions shall be

made in the same manner.

3. Cost of Care Taker: Payment shall be released quarterly in arrears on submission of invoices

after deducting applicable penalties as mentioned in Annexure I of this RFP.

1.9 PRICES AND TAXES

1. Prices should be quoted as per format in Annexure ‘III’. Final prices shall be quoted in

the breakup after Reverse Auction.

2. In lieu of introduction of GST, all the prevalent and pertinent laws & guidelines as notified

by the Govt. of India will be applicable.

3. The quoted prices shall be all inclusive i.e. inclusive of Packing, forwarding, freight, transit

Insurance & local transportation charges, Hamali charges and charges such as cost

towards boarding, traveling, lodging etc and installation, commissioning and testing

charges.

4. Applicable TDS & NEFT Charges, if any will be deducted from the amount payable.

5. Prices should be furnished as per Commercial bid in Annexure III.

6. Prices quoted by the Bidder shall remain fixed during the Bidder’s performance of the

contract and will not be subject to variation on any account.

7. A bid submitted with an adjustable price quotation will be treated as non-responsive

and will be rejected.

8. Price should not be indicated at any place in the Technical Bid. If the price is indicated

in the technical bid, the entire bid will be summarily rejected.

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9. The prices for the Hardware/Software that the Bidder will supply shall be quoted in Indian

Rupees. Any reference made to variation in pricing due to appreciation / depreciation

of Indian rupees against any other currency is not acceptable.

10. Technical Bid shall be valid for a period of 180 days and commercial bid shall be valid

for a period of 180 days from the last date for submission of bids. Bids submitted with

shorter validity period will be treated as non-responsive and will be rejected.

11. Bids shall be submitted strictly as per the format given in the RFP and any addition /

deletion / change in the format will not be accepted and the bid shall be summarily

rejected.

12. Bids without signature of the authorized signatory of the bidder will be summarily

rejected.

1.10 BID PROCESS, EVALUATION OF BIDS AND AWARDING THE CONTRACT:

Price should not be indicated at any place in the Technical Bid. If the price is indicated in the

technical bid, the entire bid will be summarily rejected. The evaluation of Bids and awarding

contract will be carried out as per the following criteria:

a. Evaluation of Bidder's Qualification Criteria:

The Bank's evaluation of the technical bids will take into account the following factors and

based on such evaluation a list of technically qualified bidders will be prepared for opening

the indicative commercial bid submitted in the bank’s e-tendering website:

1. Compliance of terms and conditions stipulated in Clause 1.3 of RFP duly supported by

documentary evidence called for therein.

2. Submission of duly signed Annexure – I (A), IV, V, VI, XII and XIII of the RFP.

3. Review of written reply, if any, submitted in response to the clarification sought by the

Bank, if any.

b. Evaluation of Indicative Commercial Bids :

Indicative Commercial bids of all the participating bidders shall be opened but indicative

commercial bids of only the technically qualified short-listed bidders (qualified as per 1.10 (a)

above) will be evaluated for the purpose of arriving at Start Price of Reverse Auction.

1. Status of Compliance of terms and conditions of clause 1.13 of this RFP.

2. Submission of Commercial Bid strictly in the format specified in Annexure III of RFP.

c. Determination of Successful Bidders through Reverse Auction and Awarding the Contract:

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Bank will determine the L1 bidder through Reverse Auction that shall be conducted in the

Bank’s e-Tendering website. Business rules and dates of the reverse auction shall be intimated

to the technically qualified bidders in due course.

The L1 bidder shall be determined based on the lowest TOTAL PRICE QUOTED for (Grand Total)

Serial No 7 of Table No I, in the Reverse Auction. All the bidders have to submit the breakup of

the price and quantities as per Annexure III within 48 hours of the completion of Reverse

Auction. Failure to submit the Reverse auction price breakup within the stipulated time shall be

considered as non-compliance with the terms and conditions of the RFP and Bank reserves the

right to invoke the Bank Guarantee submitted in lieu of EMD by the bidder concerned.

Bidders in their own interest should quote most competitive prices. The Bank reserves the right

to reject the L1 bid if it finds the same as unreasonable.

If L1 bidder backs out for any reason or the purchase order given to the L1 Bidder does not get

executed in part / full, then bids will be cancelled and bank shall go for re- tender. In such case

Bank shall forfeit the EMD / Invoke bank guarantee submitted in lieu of EMD, invoke bank

guarantee for performance and bank reserves the right to blacklist the bidder for a period of

one year. However, the bidder shall continue performance of the contract for the part

executed until the completion of the period of contract.

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2. GENERAL TERMS & CONDITIONS:

2.1. SUBMISSION OF BIDS:

2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL:

Bidders satisfying the Project Specific terms and conditions and General terms and conditions

specified in this RFP and ready to provide the said Cash Recycler in conformity with Technical

Specification and models stipulated in Annexure-I (A), may submit their bid through Bank’s e-

tendering service provider website https://iobtenders.auctiontiger.net on or before the time

line stipulated vide clause 1.1 of the RFP. Refer clause 2.31 for E-Tender Service pre requisite for

bid submission.

Bids submitted by any other means other than bid submission in e-tendering website will not be

accepted by the Bank.

Bank’s e-tendering website will not allow any bids to be submitted after the deadline for

submission of bids. In the event of the specified date and time for the submission of bids, being

declared a holiday for the Bank, e-tendering website will receive the bids up to the appointed

time on the next working day. Extension / preponement of submission date and time will be at

the sole discretion of the Bank.

2.1.2. SUBMISSION OF DOCUMENTS:

In addition to uploading the documents in the e-tendering portal, Bidder should also submit the

following in a sealed cover to the address notified in the clause 1.1 of the RFP on or before

schedule mentioned in clause 1.1 of the RFP.

1) Bank Draft for Rs.10,000/- (Rupees Ten Thousand Only – non-refundable) towards cost

of documents.

2) Bank guarantee in lieu of EMD for Rs.25,00,000/- (Rupees Twenty Five Lakh Only) towards

EMD.

In case the above documents are not submitted on or before the schedule mentioned in

clause 1.1 of the RFP, the bid will be rejected even if the same is uploaded in the Bank’s e-

tendering service provider website.

The above documents in a sealed cover should be put in the tender box kept in the

Infrastructure Division of Information Technology Department of the Bank’s Central Office,

Chennai on or before the date and time mentioned in the Schedule for bidding process given

https://iobtenders.auctiontiger.net/

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in clause 1.1of this RFP or they may be handed over to any one of the officers of the Bank’s

Information Technology Department, Central Office, Chennai mentioned in clause 1.1 of the

RFP.

2.2. BID OPENING PROCESS:

The Bank will follow the following process through e-tendering system followed by reverse

auction. The stages are:

1. Technical Bid- Indicative Commercial Bid Opening and Evaluation.

2. Reverse Auction.

In the first stage, the technical & indicative commercial bids submitted in Bank’s e-tendering

website shall be opened in the presence of available authorized representatives of the bidders

who chose to remain at the time, date and venue mentioned in clause 1.1 of this RFP. The

evaluation and short listing criteria shall be based on the criteria set out in clause 1.10 (a) of

this RFP.

The time, date and place of opening the reverse auction shall be advised to the technically

qualified bidders individually either by email, fax or by letter.

In final stage, bidders have to bid in reverse auction. All the bidders have to submit their final

price (TCO) in reverse auction. Based on the final TCO price, L1 bidder has to fill the Annexure

III and send to the Bank within Next Business Day of completion of Reverse Auction. The

selection of L1 bidder shall be based on the criteria set out in clause 1.10(c) of this RFP.

2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT / BANK GUARANTEE IN LIUE OF EMD:

The bid should also be accompanied by Bank Guarantee in lieu of EMD ( refundable) of Rs.

25,00,000/- (Rupees Twenty Five Lakh only) and cost of bid document (non-refundable) for

Rs.10,000/- (Rupees Ten Thousand Only) only by way of a Demand Draft for the amount in

favour of Indian Overseas Bank, payable in Chennai.

EMD submitted in the form of Bank Guarantee should be valid for a minimum period of 12

months with a claim period of 12 months from the date of expiry of guarantee. The format for

submission of EMD in the form of Bank Guarantee is as per Annexure VII of this RFP.

Bank Guarantee in lieu of EMD will be refunded to the disqualified bidder along with notice of

disqualification, to unsuccessful bidders on determination of L1 bidder and to the successful

bidder on receipt of the Bank guarantee as per clause 1.8.1 of this RFP. Bids received without

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the Demand Draft for bid document cost and Bank Guarantee in lieu of EMD mentioned

above will be rejected.

Bank shall forfeit EMD /invoke Bank Guarantee in lieu of EMD in the following events:

1. If a bidder withdraws the bid during its validity period.

2. If a bidder makes any statement or encloses any document which turns out to be

false/incorrect at a later date.

3. In case the successful bidder fails to sign the contract or fails to furnish the Bank

Guarantee (Performance) as mentioned in this RFP.

2.4 BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE:

All enquiries from the bidders, related to this RFP must be directed in writing / email and sent

to the address mentioned in clause 1.1 of the RFP. Any clarifications / query received

thereafter shall not be considered and will be ignored. The preferred mode of delivering

written questions, to the aforementioned contact person would be through the email

followed by letter in writing. In no event, Bank will be responsible in ensuring receipt of

inquiries.

The Bidders shall submit the queries only in the format given below:

SL

No. RFP REFERENCE PAGE NO CLAUSE NO DESCRIPTION CLARIFICATION REMARKS

Bank makes no commitment on its part to accept all the queries / suggestions / requests

submitted by the bidders. Bank on reviewing the inquiries received from the bidders,

wherever needed, will carry out necessary amendment to its RFP clauses, if any, and the

same will be posted in the Bank‟s website and no separate communication will be sent

to individual bidders. However, Bank makes no representation or warranty as to the

completeness or accuracy of any response made to the queries in good faith.

2.5 BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE:

If the proposal includes equipment or software marketed and / or supported by other

companies / individuals, the bidder, as the prime contractor for the delivery, installation and

maintenance of the entire system, must declare that they possess the requisite permission /

license for the equipment / software.

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2.6. LIABILITIES OF THE BANK:

This RFP is not an offer of the Bank, but an invitation for Bidder’s responses. No contractual

obligations on behalf of the Bank, whatsoever, shall arise from the tender process unless and

until a formal contract is signed and executed by duly authorized officers of the Bank and

the Bidder. However, until a formal contract is prepared and executed, this offer together

with notification of award of contract and Bidder’s written acceptance thereof shall

constitute a binding contract with the vendor.

2.7. OWNERSHIP:

The RFP and all supporting documentation / templates are the sole property of the Bank

and violation of this will be breach of trust and the Bank would be free to initiate any action

deemed appropriate. The proposal and all supporting documentation submitted by the

bidders shall become property of the Bank.

2.8. FURNISHING OF INFORMATION:

The Bidder is expected to examine all instructions, forms, terms and specifications in these

documents. Failure to furnish all information required by the documents or to submit a bid

not substantially responsive to the documents in every respect will be at the Bidder's risk and

may result in the rejection of its bid.

2.9. FORMAT AND SIGNING OF BIDS:

The original Technical and Commercial bids shall be typed and shall be signed by the Bidder

or a person or persons duly authorized to bind the Bidder to the contract. The person or

persons signing the bid shall initial all pages of the offer.

2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC:

Any inter-lineation, erasures, or overwriting shall be valid only if the person or persons signing

the bid initial them.

2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS:

Banks reserves its right to issue any amendments to the terms and conditions, technical

specification of the RFP at any time prior to the deadline for opening of the technical bids.

Such amendments to RFP shall be webcast through Bank’s official website.

2.12. CONFIDENTIALITY

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Successful bidder and its employees will strictly undertake not to communicate or allowed

to be communicated to any person or divulge in any way, any information relating to the

ideas, the concepts, know-how, techniques, data, facts, figures and information

whatsoever concerning or relating to the Bank and its affairs to which the said employees

have access in the course of the performance of the contract.

2.13 OTHER CONDITIONS:

Wherever a particular brand is not specified for the peripheral items / accessories, the quote

for such products should be for major brands acceptable to the Bank. Bidders should

indicate the brand names of such peripheral items in the “Technical detail form as per

format given in Annexure -I”. Bank reserves its right to reject any brand and the bidders

should supply the brand acceptable to the Bank at the same cost as quoted in the

commercial bid.

2.14 CLARIFICATION:

During evaluation of the bids (both technical and commercial), the Bank may, at its

discretion, ask the Bidder for any clarification on its bid. The request for clarification and the

response shall be in writing / email, and no change in the prices shall be sought, offered, or

permitted after submission of the bid.

2.15 ERRORS AND THEIR RECTIFICATION

Arithmetical errors will be rectified on the following basis:

If there is a discrepancy between the unit price and the total price that is obtained by

multiplying the unit price and quantity, the unit price shall prevail, and the total price shall

be corrected. If the bidder does not accept the correction of the errors, its bid will be

rejected. If there is a discrepancy between words and figures, the amount in words shall

prevail.

2.16 BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS:

Notwithstanding anything contained in any of the clauses, Bank hereby reserves its right to

accept or reject any or all the bids and to annul the bidding process at any time prior to

contract award, without thereby incurring any liability to the affected Bidder or bidders or

any obligation to inform the affected Bidder or bidders of the grounds for the Bank's action.

2.17 CONTACTING THE BANK:

Any effort by a Bidder to influence the Bank in its decisions on bid evaluation, bid

comparison or contract award will result in the rejection of the Bidder's bid.

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2.18 ACCEPTANCE OF CONTRACT:

Within 7 days (exclusive of holidays) of receipt of the Letter of Intent, the company shall sign,

affix official stamp and date the duplicate copy / photo copy of the Letter of Intent and

Request for Proposal document along with its amendments and return it to the Bank as a

token of having accepted the terms and conditions of the Contract.

2.19 FORMATION OF CONTRACT & SERVICE LEVEL AGREEMENT:

Acceptance of the Purchase Order / letter of intent as defined in clause 2.18 of this RFP

constitute a valid contract. Successful bidder shall enter into a formal SLA with the Bank

detailing terms and conditions set out in this RFP and in Purchase order / Letter of Intent.

However, until an SLA is signed by both the parties, contract so constituted as detailed in

this clause shall be construed as Service Level Agreement and shall be applicable.

2.20. ASSIGNMENT:

The Successful Bidder/s shall not assign, in whole or in part, its obligations to perform under

this Contract, except with the Bank's prior written consent.

2.21. USE OF CONTRACT DOCUMENTS AND INFORMATION:

The Successful Bidder shall not, without the Bank's prior written consent, disclose any

specification, plan, drawing, pattern, sample, or information furnished by or on behalf of the

Bank in connection therewith, to any person other than a person employed by the Supplier

in the performance of the Contract. Disclosure to any such employed person shall be made

in confidence and shall extend only so far, as may be necessary for purposes of such

performance.

2.22. TERMINATION FOR DEFAULT:

The Bank, without prejudice to any other remedy for breach of Contract, shall give written

notice of default to the Bidder with a cure period of 30 days. After 30 days if Bank is not

satisfied with the response, may terminate the Contract in whole or in part:

a) if the Bidder fails to deliver any or all of the Services within the period(s) specified in

the Purchase Order, or within any extension thereof granted by the Bank

or

b) if the Bidder fails to perform any other obligations(s) under the Contract.

In the event of the Bank terminating the Contract in whole or in part, the Bank may procure,

upon such terms and in such manner, as it deems appropriate, Services and related

services, similar to those undelivered, and the Bidder shall be liable to the Bank for any

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excess costs for such similar Services and related services. However, the Bidder shall

continue performance of the Contract to the extent not terminated.

2.23. TERMINATION FOR INSOLVENCY:

The Bank may at any time terminate the Contract by giving written notice with a cure period

of 30 days to the Bidder, if the Bidder becomes bankrupt or otherwise insolvent. If the bank

is not satisfied with the bidder‟s reply, bank may terminate the contract. Termination in

this case will be without compensation to the Bidder, provided that such termination will not

prejudice or affect any right of action or remedy, which has accrued or will accrue

thereafter to the Bank.

2.24. FORCE MAJEURE:

Notwithstanding the provisions of clauses 2.24 to 2.25 the Bidder shall not be liable for

penalty or termination for default if and to the extent that the delay in performance or other

failure to perform its obligations under the Contract is the result of an event of Force

Majeure. For purposes of this clause, "Force Majeure" means an event beyond the control

of the Bidder and not involving the Bidder's fault or negligence and not foreseeable. Such

events may include, but are not restricted to, wars or revolutions, fires, floods and epidemics.

If a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such

condition and the cause thereof. Unless otherwise directed by the Bank in writing, the Bidder

shall continue to perform its obligations under the Contract as far as is reasonably practical,

and shall seek all reasonable alternative means of performance not prevented by the Force

Majeure event.

Similarly, Bank shall also be not liable for any delay or failure in providing required

infrastructure or support to the bidder to perform its obligations under the contract where

such delay or failure is the result of an event of Force Majeure. For purposes of this clause,

"Force Majeure" means an event beyond the control of the Bidder and not involving the

Bidder's fault or negligence and not foreseeable. Such events may include, but are not

restricted to, wars or revolutions, fires, floods and epidemics

2.25. INCIDENTAL SERVICES:

The Successful Bidder may be required to provide any or all of the following services,

including additional service, if any, at their cost:

a) Performance or supervision of on-site assembly and /or start-up of the supplied

Goods;

b) Furnishing of a detailed operations and maintenance manual for each appropriate

unit of the supplied Goods;

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2.26. COPY RIGHT/LICENCE VIOLATION:

The bidder shall explicitly absolve the Bank of any responsibility/liability for use of

system/software delivered along with the equipment; (i.e. the bidder shall absolve the bank

in all cases of possible litigation/claims arising out of any copy right/license violation.) for

software (s) sourced either from third parties or from themselves.

2.27. E-TENDERING:

Bank has decided to determine the L1 bidder through lowest Total Cost of

Ownership quoted by any of the technically qualified bidders in Annexure III-

Commercial Bid in the bank’s E- Tendering website

https://iobtenders.auctiontiger.net. Rules for web portal access are as follows:

1. Bidder should be in possession of CLASS II or CLASS III-Digital Certificates in the

name of company/bidder with capability of signing and encryption for

participating in the e- tender. Bidders are advised to verify their digital

certificates with the service provider at least two days before due date of

submission and confirm back to bank.

2. Bidders at their own responsibility are advised to conduct a mock drill by

coordinating with the e-tender service provider before the submission of the

technical bids.

3. E-Tendering will be conducted on a specific web portal as detailed in 1.1

(schedule of bidding process) of this RFP meant for this purpose with the help

of the Service Provider identified by the Bank as detailed in 1.1 (schedule of

bidding process) of this RFP.

4. Bidders will be participating in E-Tendering event from their own office /

place of their choice. Internet connectivity /browser settings and other

paraphernalia requirements shall have to be ensured by Bidder themselves.

5. In the event of failure of their internet connectivity (due to any reason

whatsoever it may be) the service provider or bank is not responsible.

6. In order to ward-off such contingent situation, Bidders are advised to make

all the necessary arrangements / alternatives such as back –up power

supply, connectivity whatever required so that they are able to circumvent

such situation and still be able to participate in the E-Tendering Auction

successfully.

7. However, the vendors are requested to not to wait till the last moment to

quote their bids to avoid any such complex situations.

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8. Failure of power at the premises of bidders during the E-Tendering cannot be

the cause for not participating in the E-Tendering.

9. On account of this the time for the E-Tendering cannot be extended and

BANK is not responsible for such eventualities.

10. Bank and / or Service Provider will not have any liability to Bidders for any

interruption or delay in access to site of E-Tendering irrespective of the cause.

11. Bank‟s e-tendering website will not allow any bids to be submitted after the

deadline for submission of bids. In the event of the specified date and time

for the submission of bids, being declared a holiday for the Bank, e-tendering

website will receive the bids up to the appointed time on the next working

day. Extension / advancement of submission date and time will be at the

sole discretion of the Bank.

12. Utmost care has been taken to reduce discrepancy between the

information contained in e-tendering portal and this tender document.

However, in event of any such discrepancy, the terms and conditions

contained in this tender document shall take precedence.

2.28. LIQUIDATED DAMAGES (PENALTY):

Liquidated damages in the form penalty will be collected as defined in Annexure I

of this RFP. Without any prejudice to the Bank’s other rights under the law, the Bank

shall recover the penalty, if any, accruing to the Bank, as above, from any amount

payable to the Successful Bidder either as per this contract, executed between the

parties or under any other agreement / contract, the Bank may have executed /

shall be executing with the Successful Bidder.

2.32 LIMITATION OF LIABLITY:

The liability of bidder under the scope of this RFP is limited to the value of the relevant

Order.

2.33. COMPLIANCE TO LABOUR ACT:

As per Government (Central / State) Minimum Wages Act in force, it is imperative

that all the employees engaged by the bidder are being paid wages / salaries as

stipulated by government in the Act. Towards this, successful bidder shall submit a

confirmation as per format provided in Annexure IX of the RFP.

2.34. OTHER TERMS AND CONDITIONS

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i) The Bank shall have the right to withhold any payment due to the SB, in case

of delays or defaults on the part of the SB. Such withholding of payment shall

not amount to a default on the part of the Bank.

ii) SB shall hold the Bank, its successors, Assignees and administrators fully

indemnified and harmless against loss or liability, claims actions or

proceedings, if any, that may arise from whatsoever nature caused to the

Bank through the action of its technical resources, employees, agents,

contractors, subcontractors etc. However, the SB would be given an

opportunity to be heard by the Bank prior to making of a decision in respect

of such loss or damage.

iii) SB shall be responsible for managing the activities of its personnel and will be

accountable for both. SB shall be vicariously liable for any acts, deeds or

things done by their technical resources, employees, agents, contractors,

subcontractors etc. that is outside the scope of power vested or instructions

issued by the Bank.

iv) SB shall be the principal employer of the technical resources, employees,

agents, contractors, subcontractors etc. engaged by SB and shall be

vicariously liable for all the acts, deeds or things, whether the same is within

the scope of power or outside the scope of power, vested under the

contract to be issued for this tender.

v) The indemnification is only a remedy for the Bank. The successful bidder is not

absolved from its responsibility of complying with the statutory obligations as

specified above. Indemnity would be limited to court awarded damages

and shall exclude indirect, consequential and incidental damages. However

indemnity would cover damages, loss or liabilities suffered by the Bank arising

out of claims made by its customers and/or regulatory authorities.

vi) SB shall be held entirely responsible for the security and the protection of their

workers at all times inclusive of non-working hours. They shall be deemed to

have included for all costs associated therewith, including cost of insurance,

medical expenses etc if any. SB shall inform all his employees, technical

resources, employees, agents, contractors, subcontractors etc associated in

execution of the work awarded under this RFP, to work in the specified area

and they should not move around at other places of premises without any

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specific reason.

vii) SB or its authorized agents or its employees / technical resources shall not

store or allow to store in the Bank‟s premises any goods, articles or things

of a hazardous, inflammable, combustible, corrosive, explosive or toxic

nature.

viii) SB and its employees, technical resources, agents, contractors,

subcontractors or its authorized agents shall provide full co-operation to

other agencies working in the premises and shall follow the instruction of site

in charge. No extra claims shall be entertained on account of any hindrance

in work.

ix) SB shall not be entitled to any compensation for any loss suffered by it on

account of delays in commencing or executing the work, whatever the

cause of delays may be including delays arising out of modifications to the

work entrusted to it or in any sub- contract connected therewith or delays in

awarding contracts for other trades of the Project or in commencement or

completion of such works or for any other reason whatsoever and the Bank

shall not be liable for any claim in respect thereof.

x) It is well defined and understood that the labour or any employee or

technical resources of the SB will have no right for claim of employment on

the Bank.

xi) No extra claim shall be entertained on account of all the redo of work on

account of SB‟s negligence and resulting into make good of the damages

or damaged portions during executing the job. All such cost shall be borne

by the SB.

xii) SB shall indemnify the Bank from all the acts & deeds on account of

negligence by his employees, agencies, representatives or any person

acting on his behalf.

xiii) SB shall take all risk Insurance coverage for its employees, technical

resources, representatives or any person acting on his behalf during the

contract period to cover damages, accidents and death or whatever may

be.

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xiv) SB should indemnify the Bank for Intellectual Property Rights (IPR) / copy right

violation, confidentiality breach, etc, if any.

xv) The Bank ascertains and concludes that everything as mentioned in the

tender document or its addendum circulated to the bidders and responded

by the bidders have been quoted for by the bidders, and there will be no

extra cost associated with the same in case the SB has not quoted for the

same.

2.35. RESOLUTION OF DISPUTES

In case of any disagreement or dispute between the Bank and the successful

bidder, the dispute will be resolved in a manner as outlined hereunderThe Bank

and the Successful Bidder shall make every effort to resolve amicably by direct

informal negotiations any disagreement or dispute between them on any matter

connected with the contract or in regard to the interpretation of the context

thereof. If, after thirty (30) days from the commencement of informal negotiations,

the Bank and the Successful Bidder have not been able to resolve amicably a

contract dispute, such differences and disputes shall be referred, at the option of

either party, to the arbitration of one single arbitrator to be mutually agreed upon

and in the event of no consensus, the arbitration shall be done by three

arbitrators, one to be nominated by the Bank, one to be nominated by the

successful bidder and the third arbitrator shall be nominated by the two arbitrators

nominated as above. Such submission to arbitration will be in accordance with

the Arbitration and Conciliation Act 1996. Upon every or any such reference the

cost of and incidental to the references and award shall be at the discretion of

the arbitrator or arbitrators or Umpire appointed for the purpose, who may

determine the amount thereof and shall direct by whom and to whom and in

what manner the same shall be borne and paid. Courts of Chennai city shall

alone have jurisdiction to the exclusion of all other courts, in respect of all

differences and disputes envisaged above.

2.36 Names and contact details of IEMs for the adoption of Integrity Pact in Public

Sector Bank:

As per the directions of Central Vigilance Commission, all public sector banks are

required to adopt Integrity Pact in any procurement valued above the threshold

value. Bidder shall submit Annexure X and XI (Integrity Pact) duly signed by their

authorized signatory along with the technical bid. Indian Overseas Bank have

appointed the below IEM for this purpose.

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Names Address Phone/Mobile

No

Email ID

Prof S. Sadagopan Director, IIIT, Bangalore

26/C, Electronics City

Hosur Road

Bangalore-560100

080-26782560

09900177142 [email protected]


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ANNEXURES

Annexure I- SCOPE OF WORK

1. DELIVERABLES:

• Site Preparation

• Network Connectivity and Equipment (offsite locations)

• Cash Recycler with Security Solution as mandated by regulatory authorities

• IT Infrastructure for DC & DR (Server/software/Network Devices/Application/Licenses

etc.) for Implementation (EJ Pulling/Content Distribution/Incident

Management/Online Monitoring/E-surveillance/ATM Security Solution etc.)

• UPS and Associated Batteries

• AC/Burglar Alarm/E-surveillance

• Any other deliverables as mentioned in this scope of work.

• Note: All devices/ appliances/servers and any other hardware proposed under this

contract shall be with redundancy (Connectivity/Power etc.) to guard against single

point of failure.

2. TYPE OF LOCATIONS TO BE SERVICED

a) Onsite Locations: Such locations shall be in the vicinity of Bank’s Branches. (Lease

held by Bank or SB)

b) Offsite Locations: Such locations maybe identified as per the following:

i. Locations already held by the Bank. (Lease held by Bank)

ii. Area/Region identified by the Bank and Location to be proposed by the

successful bidder. (Lease held by SB)

iii. Locations identified and proposed by the SB. (Lease held by SB)

3. SELECTION OF SITE FOR INSTALLATIONS OF CDMs

i. ON-SITE LOCATIONS

i. Bank may at its discretion provide the list of on-site locations with complete

address, contact number etc. The SB has to initiate actions for making the site

ready as per specifications provided by the Bank and install the CDM and other

peripherals.

ii. Preparation of site including Civil, Electrical, Carpentry/Aluminium work, Interior

work, Air-conditioning facility.

iii. Supply and Installation of Site Infrastructure items like Network equipment, UPS

with batteries, (All network devices along with UPS/Batteries should be locked in

cupboard), Cupboard, Air Conditioners (A/C), A/C Timer, VM item - Glow Sign

Board, Information Panel, Lighting, Access Control Mechanism, Storage Cabinet

and Waste Paper Basket, External Camera, Burglar alarm, Visual Merchandise

and Other fixtures/fittings specified.

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iv. The Bank at its own cost will make arrangements for providing electrical power

supply up to the CDM Room and separate meter / sub meter for the onsite CDM.

SB has to make arrangements for payment of power consumption. Bank shall

share the electricity bill with the successful bidder for the same.

v. Bank may at its discretion to install second and third CDM (CDMs to be provided

by SB at no extra cost) or Passbook kiosk, if it desires at any high hit location,

subject to availability of sufficient space. Transaction rate for second and third

CDMs will be as per quote given in the Annexure III.

vi. The sites shall contain publicity material which will be provided by the Bank and

sites should display important information to the customers. No third party

advertising shall be allowed at CDM sites.

vii. Bank may choose to inspect the sites at random to assess the adherence level in

respect to the site standards at any point of time during the period of the

contract. Successful bidder shall provide necessary support for the same.

viii. In case of termination of any site for any reason, Bank shall have the first right to

refusal of the site and take over the lease rights of the site where ever possible.

ii. OFF-SITE LOCATION

i. Lease held by Bank (as per 1.b.i): Bank will communicate to the selected SB. The

selected SB shall conduct a feasibility study of the site and submit the report to

the Bank at the Head Office of the Bank. The successful SB should deploy CDMs

wherever Bank asked to deploy CDMs at a particular site (eg. Railway station,

malls, educational institutions, business establishments, Government offices etc.)

Such sites shall be treated as onsite locations only for the purpose of calculation

of transaction costs. All other costs shall be borne by the successful bidder

ii. Lease held by SB (as per 1.b.ii): Bank will communicate to the selected SB, the

number of CDMs required in each city/place of zone spread across country. SB

should then identify sites for installation of CDMs in the city/place chosen by the

Bank. Premises should preferably be located on ground floor at vantage points

(There could be few exceptions like premises in Malls, Shopping Centre etc where

infrastructure facilities like lifts, escalators are available). The premises must be

suitable from the security point of view and should be accessible 24 hrs/365 days

to the card holders. The selected SB should conduct a feasibility study of the site.

The selected SB should study other Bank’s CDMs located in the aforesaid area

like the average number of transactions, network feasibility etc and submit the

report to the Bank at the Head Office of the Bank. Bank has right to accept or

reject the new locations identified by the SB.

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iii. Lease held by SB (as per 1.b.iii): SB shall propose locations to the Bank for

deployment of CDMs, wherein the number of transactions/hits will be high as per

the transaction data analysis done by the SB. Premises should preferably be

located on ground floor at vantage points (There could be few exceptions like

premises in Malls, Shopping Centre etc where infrastructure facilities like lifts,

escalators are available). The premises must be suitable from the security point

of view and should be accessible 24 hrs/365 days to the card holders. The

selected SB should conduct a feasibility study of the site. The selected SB should

study other Bank’s CDMs located in the aforesaid area like the average number

of transactions, network feasibility etc and submit the report to the Bank at the

Head Office of the Bank. Bank has right to accept or reject the new locations

identified by the SB.

The below points shall be applicable for all the above three types of offsite

locations.

iv. The SB should get in-principle approval from the Bank for the site before

proceeding with the final installation. SB should furnish the details of the sites

identified to the bank in writing for banks approval.

v. Obtaining all statutory approvals from landlord, municipal authority and all other

concerned authorities.

vi. Supply and Installation of Site Infrastructure items like Network equipment, UPS

with batteries (All network devices along with UPS/Batteries should be locked in

cupboard), Cupboard, Air Conditioners (A/C), A/C Timer, Glow Sign Board,

Information Panel, Lighting, Access Control Mechanism, Storage Cabinet and

Waste Paper Basket, External Camera, Visual Merchandise and Other

fixtures/fittings specified.

vii. Preparation of site including Civil, Electrical, Carpentry/Aluminium work, Interior

work, Air-conditioning facility.

viii. Payment of Rent/EB Advances, Electricity bill, taxes, lease deed expenses etc.

ix. SB has to comply with RBI and ADA guidelines for provision of ramp facility so that

persons with disabilities/wheel chair users can enter CDM centers and conduct

business without any difficulty. The site lease agreements should have a suitable

exit clause.

x. SB shall make all necessary arrangements with the landlords. All the costs,

charges, levies and taxes etc. required to procure site shall be borne by the SB.

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xi. The CDM sites shall contain publicity material which will be provided by the Bank

and sites should display important information to the customers. No third party

advertising shall be allowed at CDM sites.

xii. In case of termination of any site for any reason, Bank shall have the first right of

refusal of the site and take over the lease rights of the site where ever possible.

xiii. In case the SB chooses to relocate any of the CDMs prior approval needs to be

obtained from the Bank.

xiv. Supply installation of e-surveillance equipment. SB shall take explicit approval for

deployment of care taker at the site.

4. SITE BUY BACK PROCESS:

i. Bank, at its discretion, may also consider buying the CDM and site infrastructure which

include network, UPS, and batteries, AC Fan Exhaust fan etc from the SB after five

years after cash live date of each CDM deployed under this contract at a cost as

mentioned in the RFP(to be changed)

Time End of 1

Year

End of 2

Year

End of 3

Year

End of 4

Year

End of 5

Year

Buy Back

Price

Rs 6.4 lakhs Rs 5.12 lakhs Rs 4.09 lakhs Rs 3.28 lakhs Rs 2.62 lakhs

Note: Prices calculated assuming initial investment of Rs. 8.00 lakh and annual depreciation of

20% on WDV.

ii. Site Deposit and Rent payable in the event of Bank deciding to buy CDM & site

infrastructure may be as per the contract entered with the site owner. This clause to

be included in agreement signed between SB and landlord.

iii. At the time of buy back both site and CDM should be given to the Bank and requests

for partial buyout shall not be entertained

iv. At the time of buyback all the software, hardware installed in the CDM shall be

transferred to the Bank's name

5. DELIVERY & SITE PREPARATION

i. The SB to coordinate with regions of respective Regional Office and Branches in respect

of all the works relating to this particular RFP. The SB shall provide the Site Preparatory

Guidelines to the bank well in advance. For onsite locations the SB to take prior

permission of the branch and complete all the preliminary works viz., Earthing and any

other work related for installation etc. SB shall ensure that bank’s work is not interrupted.

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ii. The SB is responsible for supply & delivery, transportation, all (Transit/Cash/Theft etc.)

insurance, storage and installation and commissioning of CDM at sites including

integration, acceptance testing, documentation and training of Bank's personnel, if

required. The loss payee endorsement shall be in favor of the SB for all the above

mentioned insurance.

iii. The SB shall be responsible for installation and commissioning of the system including

cabling and other related activities such as unpacking, uncarting, inspection etc.

iv. All the cabling done for CDMs shall be neat and structured. The SB shall document the

cabling path along with equipment and Copy of the cabling diagram should be made

available to the branch. Power and telecommunications cabling carrying data or

supporting CDM services should be protected from interception or damage. SB /

vendors should follow stringent guidelines and best industry practices to protect the

systems from unauthorized access and wire-tapping.

v. Vendor is to comply NPCI /RBI/other regulatory guidelines for installation of CDMs. The

SB shall provide required technical assistance for connecting CDMs to Bank’s Switch as

and when the Bank requires. The SB shall ensure proper line condition before

connecting the CDM. The SB shall co-ordinate with our existing network vendor and

bank team for configuring the ports for connecting CDMs as per the IP addressing

scheme of the bank.

vi. The SB shall ascertain the Network Addressing from the bank and the free ports/

interface points available at all locations before installation.

vii. The SB shall ensure proper Grouting of the CDMs as part of installation activity. In case

damage of bank’s property during CDM delivery and installation which is attributable

to the SB, SB has to replace the damaged property at his own cost.

6. PROJECT MANAGEMENT

i. For smooth completion of the project (Till the successful Cash Live of all 500 CDMs) the

SB shall deploy a Project Manager as a single point of Contact for the Bank.

ii. Project Manager nominated for the project should submit a weekly report to Digital

Banking Department, Chennai regarding implementation of the Project.

iii. Project Completion Report shall contain details of site, equipment/, cabling, etc.

iv. Project Completion Document should be comprehensive to enable the bank to refer

to any details at a future date in case of faults/errors or maintenance/ up gradation.

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v. The project implementation team should be conversant with local rules and

conditions/resolve the issues, if any, since major CDM installations are likely to happen

in rural and semi-urban areas.

7. DOCUMENTATION

i. All documents supplied shall be in English language, in CDM and also in printed media.

ii. One copy of overview summary of the whole project, Project Completion Report

detailing site, equipment/rack layout, cabling diagram, earthing, network connectivity

etc. to be submitted to Digital Banking Department, Central Office, Chennai.

iii. One copy of original comprehensive manuals shall be supplied for each CDM location

along with the supply of CDM equipment.

iv. One copy of site survey reports, including cabling, configuration/settings details shall

be submitted to each CDM location.

v. UAT Signoff document of all testing, installation, commissioning activities carried out

including the final results to be submitted.

vi. Wherever applicable the SB shall submit the relevant test certificate/guarantee

certificate / licenses along with the supplies, installation and acceptance, as

applicable to CDM location.

8. SITE PREPARATION

i. The SB is required to develop the site and take up complete site preparation, supply,

Installation and maintenance of all site infrastructure equipment as per the

specification detailed in Annexure-I (A).

ii. The site is to be developed as per Bank’s brand colour and in line with the existing CDM

sites. The SB will be responsible for the performance of the systems and compliance with

statutory requirements and government regulations for the work undertaken by them.

9. SUPPLY & INSTALLATION OF CDMS AND ACCESSORIES

i. The SB shall perform the following activities at the time of installation /commissioning

the CDMs and obtain confirmation of satisfactory completion from the Bank officials.

Selected SB has to arrange supply and installation of new CDMs, related peripherals

and their maintenance.

ii. The selected SB must ensure that all the CDMs that are commissioned are brand new

and should function efficiently, if not should be replaced immediately.

iii. The SB shall ensure the compatibility of the hardware and peripherals which they supply

with the hardware and software systems being used in the Bank viz., NARADA switch

and Finacle for Core Banking Solutions and any future up gradation or migration to

other platform at no cost to Bank,

iv. The SB shall ensure that the operating system is hardened to block the services which

are not required with a view to protect any malware attack on CDM. SB shall take all

precautions not limited to OS hardening, Password management, disabling of USB port,

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white listing of OS, to protect any attempt by outsider from unauthorized access to

CDM.

v. The SB shall ensure the following while installation and subsequent maintenance

activities:

• Loading Multilingual Screens / Indian Overseas Bank Product screens for other

values added services like mobile top up, utility bill payment etc. (Screens will

be given by Bank).

• Enabling electronic journal log.

• Loading EJ agent for EJ pulling and content download and ensure upload to

Banks EJ server.

• Loading of Terminal Master Keys (TMK) in co-ordination with bank officials.

• Adding NARADA Switch (or any other Switch) IP in the CDMs.

vi. The SB to customize and deploy the display screens in CDMs as per Bank’s requirement

without any additional cost in the tenure of the Contract.

vii. The selected SB(s) should supply CDMs with vinyl wrapping (advertisement material for

the purpose of vinyl wrapping will be share by the Bank).

viii. In case Bank decides to and feels the necessity to install any Third party application for

any purpose, SB to do the same without any additional cost to the Bank. Even during

the contract period and third party application at the discretion of the Bank has to be

completed by the SB in their regular visits.

10. NETWORKING FOR CONNECTIVITY OF CDMs

i. All off – site CDMs should be networked by using reliable connectivity. The acceptable

network technologies are Leased Line, RF with licensed frequency, MPSL, VSAT [Ext-C

band, Ku band VSAT]. Any other newer technologies like 3G / 4G may be acceptable.

However, all the technologies should be implemented subject to IT security policy of

Bank.

ii. For onsite locations bank will provide connectivity link for the On-site CDM to the Switch.

The uptime of the network link will be maintained by the Bank.

iii. The entire network setup should not be shared to any other customer. It should be end

to end private network. SB has to comply with the RFP Terms for connectivity. If MPLS,

VSAT connectivity, the SB shall create separate VPN Cloud End-to-End and ensure the

security and confidentiality of the Banks data.

iv. The SB is responsible for supply, installation and maintenance of the network equipment

and establishes the connectivity for all offsite CDMs with very high uptime, inbuilt

redundancy, security, etc.

v. Maintenance of all network equipments is the responsibility of the SB which includes

support/repair/replace/maintain all parts of the equipment’s

vi. The network devices required for establishment of backhaul link should be supplied by

the SB.

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vii. Entire Network setup should adhere to the enterprise security standard and security

standards suggested by the bank from time to time. The connectivity shall be subject

to compliance of all information security standards and policies of the bank from time

to time.

viii. The networking design, implementation and establishment plan, technology and

security details should be provided by the SB.

ix. The SB has to provide sufficient bandwidth for smooth functioning of CDM(offsite)

operations and managed service activity.

x. The bank has the right to conduct post implementation audits of the network to ensure

proper establishment of network connectivity and security.

xi. Network fine-tuning, patches/IOS /OS/Firmware updating, up gradations should be

done by the SB.

xii. The SB should allocate dedicated IP addressing scheme for entire network in

coordination with Bank’s networking Operation Team and Security team.

xiii. Network (offsite) should adhere to the following security aspects

• Strong Authentication

• IPsec Tunnel for the CDM traffic

• Data confidentiality

• End-to-End private network

• All the links and devices should be monitored by Network

• Monitoring system and NMS dashboard should be shared to the bank.

• Auto Trouble ticketing system should be implemented by the SB.

• All the LAN and WAN cabling should be neat and structured manner and it is

responsibility of the SB.

11. COMPLIANCE TO REGULATORY GUIDELINES

i. It is the responsibility of the SB to change/upgrade/customize the infrastructure at all

levels (like software, hardware supplied to Bank, Infrastructure at Management Centre,

CDM site etc.) for ensuring the compliance to statutory, RBI, IBA and VISA/MasterCard

etc. requirements at no additional cost to the Bank

ii. SB has to comply following advisory/guidelines issued by RBI and any further

modifications advised during contract period;

• For terminal Security of CDM, Cyber Security and IT Examination Cell (CSITE), RBI

Advisory No.3/2017 dated 06.03.2018.

• For EMV Compliance of CDM, RBI circular no RBI/2015-16/413 dated 26.05.2016.

For Anti skimming devices to be installed in all CDMs, RBI advisory no.13/2017

dated 01.11.2017.

• Circular no. RBI/2017-18/152 (DCM (Plg) No.3563/10.25.07/2017-18) dated 06-

04-2018 on Cash Management activities of the banks - standards for engaging

the service provider and its sub-contractor.

• SB should comply all the formats of reports, reconciliation certificate, Electronic

Journal, Receipts etc. as required by Bank, RBI, Govt etc.

• Circular no. RBI/2017-18/162 (DCM (Plg)No.3641/10.25.007/2017-18) dated 12-

04-2018 on Cassette Swaps in CDMs.

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iii. In terms of recent guidelines issued by various authorities like RBI, CERT, etc. it is essential

to know the Information Security status of the Service Providers connected to the Bank’s

network for providing the services, which involves the various payment channels. In this

regard, SB has to report any incident or alert generated by your system or monitored

by your SOC, IT team etc. This report should also be shared with Cyber Security

Monitoring team, headed by the Chief Information Security Officer (CISO). This

information may be provided through email or a dashboard can be created, which

can be monitored by CISO / CISO team.

iv. In future, Bank may carry out design modification and/or application addition to the

Bank’s network, including modification for the security policy implementation.

Accordingly, SB should carry out necessary configuration changes in their network, as

advised by the Bank time to time and no additional cost will be borne by the Bank in

this regard.

v. SB is to ensure implementation of mandatory physical security requirements mentioned

in CDM security guidelines issued by NPCI.

vi. SB should provide 24/7 physical security to the CDMs installed either through e-

surveillance or through guards from any private security agencies sponsored by the

Director General of Resettlement (DGR) as per RBI guidelines. SB may also deploy

private watchman from the agencies registered with State Police Authorities.

vii. The SB shall submit a technical write-up on the features relating to

Encryption/Decryption of Data of all CDMs/Equipment. Any special Security features or

any special security utilities available shall be indicated separately. The total CDM

operation, transfer of data on the network between CDMs and Switch, shall be in

encrypted mode. The feed from central system shall be given to Bank Security

Operation Centre (SOC).

viii. For link security the Bank proposes to use encryption available on Routers. The SB can

offer hardware and/or software product, if any, which can be used for data security as

an integral part of other devices. Both the primary and back-up link to Off-site CDMs

shall be protected by encryption/decryption. The SB shall confirm that the security

encryption standard of Triple DES offered is meeting VISA/Master/NPCI or any other

regulatory security standard.

12. CASH FORECASTING, REPLENISHMENT AND MANAGEMENT

i. Cash loading, Cash optimization and Cash Forecasting will be the responsibility of the

selected SB.

ii. Cash replenishment at CDMs and ensuring cash efficiency.

iii. SB shall forecast the cash requirements and place the indent on the previous day.

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iv. SB shall arrange for collection of cash from Bank’s currency chest/nodal branch and

replenish cash at CDM through Cassette Swap Method as per RBI recent directives

Circular no. RBI/2017-18/162 (DCM (Plg)No.3641/10.25.007/2017-18) dated 12-04-2018

on Cassette Swaps in CDMs. In case of Cassette Swap Method SB has to use lockable

cassettes in CDMs which shall be swapped at the time of cash replenishment.

v. SB may choose to avail services of any reputed Cash-in-Transit (CIT) agency for the

purpose as per RBI recent guidelines Circular no. RBI/2017-18/152 (DCM (Plg)

No.3563/10.25.07/2017-18) dated 06-04-2018 on Cash Management activities of the

banks - standards for engaging the service provider and its sub-contractor, however

the final responsibility shall lie with the SB.

vi. Bank shall provide duly sorted and counted CDM fit cash required for replenishment

through designated currency chests and nodal branches. SB shall be responsible for

any loss during Cash in Transit, in CDMs etc and hence the arrangements shall be made

to cover under Insurance for all the risks arising during the Cash Replenishment cycle.

Bank shall be the beneficiary of the insurance policy and the copy of the insurance

document should be made available to the bank.

vii. 24 x 7 continuous monitoring of availability of cash in the network of CDMs through

Incident Management Tool and ensuring no cash out scenario for any of the CDM.

viii. Evaluate the cash requirement for every CDM through analysis of past usage trends

and current cash status updates.

ix. Forecast and recommend suitable cash level for each CDM based on the evaluation

subject to compliance of internal procedure / limit set for cash retention for individual

CDM.

x. There should not be a gap of more than 2 days between each EODs (End of days).

There should be minimum of 15 cash replenishments in a month. The SBs should furnish

the details of the replenishments made during the month along with the bills for

payment.

xi. Cash Replenishment Services shall be provided normally whenever required; such

Services are known as "Scheduled Replenishment Services." SB /CRA shall respond to

unscheduled service requests also. (Replenishment on Sundays and Holidays may also

be required in emergency or Cash out situations. It is to be done at no extra cost to the

Bank). Based on the predict model, cash will be provided on daily basis.

xii. Cash Replenishment Services (CRS) can be outsourced to accredited /reputed

agencies (CRA). The SB will be responsible for Service Level Agreement (SLA) for CRS

outsourced. The replenishment process, inter alia, includes receiving cash from a

designated centre/branch of the Bank, making ADMIN transactions at CDM,

performing End of Day (EOD) and furnishing detailed MIS as required by the Bank.

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xiii. The SB will be responsible for reconciliation of cash and resolution of all related

complaints received from customers.

xiv. Bank will undertake periodic verification of the cash held on its behalf by the CRA. The

SB will ensure that cash verification by Bank’s officials, authorized agents is allowed by

the concerned CRA.

xv. The CRA agency shall take adequate insurance policy with Bank’s Guidelines for the

value of entire cash throughout the Cash Replenishment Services Cycle for all sorts of

risks including fidelity clause arising from acts of omission / commission / dishonesty of

its employees and / or its authorised agents. The loss-payee endorsement of such

insurance policies shall be in favour of the Bank and it shall be ensured that the amount

of claim, if any, shall be paid by the insurance companies directly to the Bank. Copy of

the Insurance policy should be submitted to the Bank. The CRS agency shall pay the

premium for obtaining insurance cover. Insurance policy should be in force.

xvi. SB shall immediately make good to the bank for any loss of cash without waiting for the

admissibility or settlement of insurance claim.

xvii. SB shall ensure that Admin Job is performed every time cash loading is done at CDM.

xviii. SB shall ensure that Cash in Transit (CIT) agency allows the Bank officials or its authorized

agents to physically inspect and verify the correctness and authenticity of the cash

held at CDMs in case Bank desires to inspect. SB shall be responsible for any shortage

in cash in CDM/ forged or counterfeit notes found in CDM or dispensed through CDM.

xix. Cash in CDM will be insured by the SB. The CRS agency should ensure correctness and

genuineness of the cash and shall take the CDM fit currency notes to its possession.

Once the note packets are taken out of Bank’s premises the SB would be responsible

for shortage and fake currency if any, noticed subsequently.

xx. Appropriate tools/methods shall be used to estimate optimum replenishment on all

days based on past trends, current cash status updates, switch counters, transaction

data from Switch etc. The SB may take six months’ data of withdrawal on its CDMs.

Cash forecasting for the first month of takeover shall be based on the historical data

provided by the Bank’s CDM Switch Centre. Thereafter, cash forecasting to be done

using appropriate tools/method analysing the replenishments and withdrawal patterns.

xxi. If switch receive currency out message in respect of all configured/present cassettes in

the machine.

• Admin balance is less than Rs. 25,000.

• CDM is out of any two denominations The SBs forecasting shall ensure

that adequate cash is loaded during weekends/continuous

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holidays/festivals etc. The SB shall ensure maximum cost benefit to the

Bank.

13. First Line Maintenance (FLM)

i. Receipt of service requests / complaints on 24 x 7 basis from Bank or Bank’s customers

through calls, emails etc.

ii. Providing call lodging facility to users through web portal as well as through call centre

iii. Clearing of Receipt Paper jams

iv. Clearing of currency jams

v. Clearing of purge bin jams

vi. Clearing of Cards from Card Reader

vii. Remote management of Machines and its parts

viii. Changing of safe combination codes (Safe Passwords) of Machine

ix. Replacement of Battery in Safe Lock

x. Basic remedial maintenance

xi. Basic Preventive Maintenance once a month for Machines

xii. Rectification of site related problems (e.g. electrical problems, environmental

conditions etc.)

xiii. Checking and clearing of media-transports

xiv. Supply and replenishment of consumables without any quantitative limit.

xv. Reporting faults / problems at site / Machines.

xvi. Any other activities as specified by the OEM of Machines.

xvii. Coordination for Preventive Maintenance by respective Hardware vendor (In case of

CR, CR vendor / OEM) once in a quarter

14. Second Line Maintenance (SLM).

i. Preventive Maintenance (PM) of CDM once in every three months. PM report should

be signed by the functionary attending from the side of the vendor and be

countersigned by Branch Manager / Officials of the base branch with date and time

stamp. The record of these reports should be available with the vendor /s for verification

by Bank officials, as and when required. Consolidated soft copy should be submitted

to CO within 30 days from the last date of request.

ii. Implementation of Hardware Level Configurationally Changes, wherever required /

necessitated

iii. Supply and installation of original (OEM make only) spare parts, wherever required, to

take care of breakdowns and natural wear and tear or aging of CDM without any extra

cost to Bank.

iv. Remote diagnostics of CDM and its parts.

v. Successful SBs will have to keep updating the security protocols and take all the

necessary measures for developing suitable Security and related action in order to

ensure that Machines operations are run flawlessly and without any threat – Physical or

Logical.

vi. At the start of the contract, Vendor will ensure that each CDM’s site is visited within

three months and their CDMs are checked for its functioning, health and a report

thereof, along with time stamped sample machine counter slips of each CDM is

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prepared and submitted to the bank. Thereafter, preventive maintenance of these

CDMs are to be carried out at least once in each quarter and a report along with the

date time stamped machine counter slips be submitted to the bank as a regular

practice.

15. DVR Monitoring, Archival and Retrieval of Video / Images

i. Vendor /s will have to provide 2 time stamped DVR Images (One of the morning and

One of the night) from each site on daily / weekly/ fortnightly basis, as the Bank desires,

to ensure functionality of the DVRs along with ensuring the quality of the image, as

required by the Bank.

ii. Vendor/s will make efforts to retrieve images captured on Digital Video Recorder

through online pulling mechanism and will submit to Bank whenever requested. If in

case the online pulling is not possible, the vendor engineer to visit the site and retrieve

as per retrieval request given by the Bank and submit the same to the Bank for without

any extra cost. If it is not possible for vendor to pull the DVR / Images from CR, vendor

/s have to log a SLM call for OEM / vendor of CR to pull the DVR / Images

iii. Vendor /s to provide online image retrieval software and image viewing software

without any extra cost to the Bank.

iv. Vendor /s have to ensure that DVR images are stored in CDM on first-in-first-out basis at

least for (180 days) six months.

v. Vendor /s have to deliver the requested Video / Image(s) within 24 hours in case of

disputed transactions, whenever Bank Demands.

vi. At the start of the contract, Vendor will ensure that each CDM’s site is visited within

three months and their DVRs are checked for its functioning, image adjustment, clarity

and other site related issues concerning the Cameras and DVRs and a report thereof,

along with time stamped sample image of each CDM is prepared and submitted to

the bank. Thereafter, preventive maintenance of these Cameras and DVRs are to be

carried out at least once in each quarter and a report along with the date time

stamped sample image be submitted to the bank as a regular practice.

vii. Realign lights at the sites to ensure that the images are clear and sharp enough to

recognize the identity of the person performing the Transaction.

viii. In case of any camera/ DVR becomes non-functional, that will have to be attended to

and snag rectified within 24 hours.

ix. Further, in a similar way, SB will have to hand over such DVR images of Disputed / Sub-

Judice cases to new incoming vendor, if any, at the end of their contract or extension

thereof.

x. If the successful SB is unable to provide the CCTV footage/DVR Image for disputed

transactions by the customers within 3 days of such request from the bank a penalty

along with disputed transaction amount if levied on Bank for not providing the CCTV

footage, the same will be recovered from the successful SB.

16. Real time Electronic Journal (EJs) pulling and archival

i. SB will be responsible for online EJ pulling and providing the same to Bank’s RECON

team. SB will ensure that EJ pulling services are not disrupted.

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ii. All machine-wise / Transaction-wise EJs pulled must be stamped with the ‘Event Time’.

All EJs must also contain information regarding Counterfeit / Suspicious Notes detected

and impounded

iii. Any liability to the Bank arising out of disputes in case of non-availability of EJ shall be

recovered from the vendor /s, along with penalty.

iv. Though EJ Pulling is the sole responsibility of the successful bidder, in order to facilitate

the operation, Bank may eventually procure its own software for EJ Pulling and it will be

obligatory on the SB /s to use this software for EJ Pulling.

v. Customer transaction shall take precedence over the EJ pulling process and if a

transaction occurs while EJ is being pulled; the EJ process shall be stopped to complete

the transaction. The remaining part of the EJ shall be pulled after the transaction is

completed.

vi. Machine-wise EJs shall be stored in the EJ Server of the SB /s, deployed at Bank’s Data

Centre for a minimum period of 12 months. Machine-wise EJs pulled are to be spooled

separately and pushed to the designated server on daily basis. The EJ data may be

purged by the SB /s, after seeking confirmation of the Bank.

vii. EJ Pulling will be integral to the Managed Services. Charges for installing EJ agent

software, wherever required, will be borne by the successful bidder.

viii. Bank may demand for EJs to be stored in encrypted format, with a sole private key to

the Bank.

ix. Centralized portal to be provided for our Recon team for downloading of real time EJ

and lodging a call for non-availability of EJ.

x. Successful bidder have to ensure that the success rate of EJ pulling is at least 98% on

daily basis and 100% on T+1 basis.

17. Content distribution, Replenishment & Maintenance of Bank’s promotional literature / help

guides etc.

i. The successful bidder shall have Centralized content distribution to all Machines within

-24- Hours after Bank provides creative, screens.

ii. SB /s shall provide details of Successful and unsuccessful upload of creative, screens in

Machines. Bank may request for such distribution on ‘Group of Machines’ basis.

Successful bidder may take the help of the OEM / vendor of CRs (for existing CRs) to

perform this activity.

iii. Replenishment of Leaflets, forms, customer notices or educative or posters,

advertisement flyers etc.

iv. Remove damaged, distorted Leaflets, forms, customer notices or educative or posters,

advertisement flyers etc. from the Machines and E-lobbies and Express / Mini Lobbies

sites / display Racks

v. Ensuring advertisement materials are uniformly distributed and available to all the

Machines and E-lobbies and Express / Mini Lobbies sites as per bank requirement in

Geographical / Festival / Seasonal usability basis.

vi. Placing demand in case the advertisement material is exhausted.

vii. Remove outdated advertisement material as demanded by the Bank.

viii. The SB should also undertake to deploy and manage centrally customized display

screens in graphic mode in any language (Hindi, English and the local language like

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Gujarati, Marathi, Punjabi, Tamil, Malayalam, Telugu, Kannada, Oriya, Bengali etc.) and

also for touch screen format for all transactions undertaken on CDMs. It will be the

responsibility of the SB to deploy the required screens in the CDMs. It is also a

responsibility of the SB to deploy the display screens in CDMs whenever Bank makes

any modifications in screens without any extra cost during the tenure of the contract

or any extension thereof. Bank shall arrange for the screens and SB shall be responsible

for centrally loading of the screens on the machines without any cost to Bank.

18. Incident Management with Online/ Remote monitoring Management

i. The successful SB will facilitate Incident Management/ Help Desk facility on 24 x 7 basis

with multiple lines (minimum 6-8 lines) as single point of contact for Machines issues. The

telephonic conversation shall be recorded for purpose of quality of services provided

and number of call attended. The same will be shared with the bank on demand.

Further, SB will be responsible for

• Browser-based solution to enable branches to log incidents and track

resolutions. Such solution should be integrated with bank’s existing operational

and monitoring solution if required.

• Proactive problem resolutions

• Automated triggering of escalation alarm and follow up till resolution.

• Proactive and reactive review of hardware performance and service provider’s

performance in relation to SLAs.

• Single point of contact for end-to-end resolution for CDM, automated on-line

real-time fault detection & trouble ticketing.

• Round-the-clock remote support to field operatives and customers who want

to contact for any Machines related problems

• Deliver system to provide automated fault detection and resolution.

• Deliver system to do automatic dispatching to avoid delays. Automated Text

messages to field engineers/ identified bank officials.

• Deliver system to do automatic escalation in case of unresolved problems.

• To provide all related reports of Machines down time as desired by Bank.

• Analyse machine performance and suggest improvement on

Weekly/Fortnightly/Monthly basis.

ii. The SB have to ensure that all software patches and agents have been installed for

activities like EJ pulling, hardware monitoring etc.

iii. The successful bidder has to actively coordinate with the OEM / vendor of CRs for timely

and promptly dispatch for SLM calls. Any delay in dispatching calls shall entail penalty.

iv. The successful bidder shall coordinate with the CR vendor / OEM for understanding and

configuring relevant error codes in the monitoring tool so as to ensure that the correct

ticket is generated and monitoring is done timely.

v. Provide real time remote monitoring tool through which Bank can monitor the overall

status and health of Machines. The real-time monitoring tool provided needs to be

interactive and should be capable of displaying details of Machines, Ticket status,

capturing comments from Bank officials, dependency status etc.

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vi. The successful bidder should provide the Remote Monitoring and Management of the

Machines. This RMM Agent will help the Bank and the successful bidder for proactive

Real Time Monitoring, Switch Independent Monitoring and XFS Monitoring. This RMM

should provide the health of the Machines including but not limited to: -

A. CDM and its related parts

B. EPP / PIN Keypad

C. Receipt Printer

D. Card Reader

E. Sensors and Indicators

vii. The successful bidder should provide the Remote Management of the Machines. SB will

be responsible for deployment/ management of all the patches, which may be

required to be updated/ downloaded in the machine from time to time.

Note:

1. Bank shall not bear any cost of customization at any stage during the currency of

contract, including extension period;

2. Bank shall be provided Traps, daily cash reports etc. on existing format only. Any further

customization has to be done by the successful bidder at their own cost.

19. RESPONSIBILTY FOR FAULT FREE OPERATION

i. The Successful SB, following the execution of the Contract, will assume total

responsibility for the fault free operation of the CDM, associated application software

and maintenance.

ii. The following conditions shall be applicable for ensuring trouble-free maintenance:

iii. Configuration of Cassettes of the CDMs will be borne by the SB.

iv. The Successful SB has to maintain a minimum of 98% guaranteed uptime for each

machine and 98% guaranteed uptime for entire network of systems deployed by the

Bank. SB is required to enter into SERVICE LEVEL AGREEMENT (SLA) for the end user

guaranteed uptime. The percentage of uptime will be calculated based on the time

to repair / rectify a fault from the time the complaint is made to the time it is rectified.

The Successful SB shall provide SLM remote monitoring, preventive maintenance (once

a quarter) and AMC services. For providing SLM services the Successful SB shall rectify

the defect as per the Response time& Resolution time as detailed below. Downtime

penalty will be applicable based on the non- availability of the machines. The SB should

extend all the support and also abide all the clause mentioned above

Description of Services

Metro/Urban Centres Semi Urban/Rural Centres

Telephonic / email support 24 * 7 Support 24 * 7 Support

Service Window -12 Hour

Cycle

9 AM to 9 PM ( All Days) 9 AM to 9 PM ( All Days)

Call Logging Window Before 1400

Hours

After 1400

hours

Before 1400

Hours

After 1400

hours

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Response Time 2 Hours 4 Hours 2 Hours 6 hours

Resolution Time

Same Business

Day

Next

Business day

Same Business

Day

Next

Business

day

d. Successful SB is expected to take full-fledged responsibility of the CDM (both hardware

& software). Bank shall not pay any charges for fixing/replacing any spare parts/

consumables for whatsoever reason other than Vandalism, fire and natural calamities.

20. UPTIME GUARANTEE

i. Availability is calculated as accessibility to the CDMs for all the transactions supported

on the CDM. Availability should be for the end customer and the customer should be

able to perform all transactions (financial & non-financial) that are supported on the

CDMs. Including generation of the receipt to the end customer on completion of

transaction, dispensing of cash of all denomination for which CDMs is configured.

Installation of CDMs Delivery Channel is of critical importance for the Bank and

therefore, it requires an uptime of minimum of 98 percent (excluding the first three

calendar months in which the CDMs is installed- minimum uptime to be 90% for first 3

months) is expected after taking into account the following exclusions (Classification of

areas is as per Bank):

• A maximum of 1 hour per month Preventive Maintenance

• A maximum of 10 hrs per month for Supervisory Time

• Actual downtime on account of non-supply of cash by the Bank

• Actual downtime on account of CDM Switch downtime

• Power failure above 8 hours.

• Force Majeure and Sun Outages

21. PENALTY & LIQUIDATED DAMAGES

a) DELAY IN COMMISSIONING OF SITE

i. The Vendor /s have to under take full responsibility for commissioning of sites as per the

schedules detailed in clause 1.5 of the RFP. Any delay in completion of such activity

shall attract Penalty, at the rate of Rs.500/- per day for first 7 calendar days of delay

and Rs.1000/- per day for delayed period beyond 7 calendar days.

i. After submission of the detailed feasibility study report and best feasible and cost

effective option for commissioning of the sites and Bank’s approval, the Vendor /s have

to under take full responsibility for commissioning of sites within 6 weeks after receipt of

such approval from the Bank. Any delay in completion of such activity shall attract

Penalty at the rate of Rs.1000/- per day for first 10 calendar days of delay and Rs.2000/-

per day for delay beyond 10 calendar days

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b) NON MAINTENANCE OF UP-TIME

i. Bank is committed to provide world-class services at its Machine network with high

24x7x365 availability to customers. CDM is an important touch point to serve customers

and the uptime of this channel to the customers is of prime importance. The successful

bidder is, therefore, expected to keep the downtime to a minimum level.

ii. Downtime shall mean the aggregate of downtime of the particular Machine during a

month expressed as a percentage of total available time in a month i.e. number of

days x 24 hours.

iii. Bank desires to ensure at least 98% uptime for all sites. Failure to ensure minimum

availability (post applicable of above mentioned exclusions for Downtime) per

calculated on monthly basis, the centre – wise penalty will be levied as under:

Availability Metro / Urban (Penalty) Rural/Semi Urban(Penalty)

96-98% 3% 1%

94-96% 5% 3%

92-94% 7% 5%

90-92% 10% 8%

85-90% 12% 10%

Below 85% 25% 20%

Penalty will be calculated at the above percentages on the monthly billing payable to the

vendor. In the event a particular sites reaches maximum downtime for 3 consecutives months,

Bank at its own discretion shall deduct 100% of the monthly payment for that CDM, as penalty

for those months. However overall penalty will be capped as per the clause 18 (g).

iv. Downtime shall mean the interval between the time of failure and the completion of

repair. However, this shall exclude.

i. Time lost due to cash replenishment

ii. Time lost for carrying out preventive maintenance activities once a quarter

iii. Abnormal delays for service personnel to reach the site on account of force majeure, natural

disasters, any governmental act, fire, bandhs, explosion, accident, civil commotion or anything

beyond the control of SB.

v. Bank may invoke Performance Bank Guarantee of SB at any stage in case items SB has

not maintained 98% uptime of CDM. SB shall ensure that the meantime between failures

(including any malfunctioning, breakdown or fault) in the equipment or any part

thereof, as calculated during any and every quarter (period of three consecutive

months) is not more than 90 days.

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c) HOUSEKEEPING / SITE MANAGEMENT

The SB shall ensure activity cycle for housekeeping & cleaning services at each CDM site on

daily basis, failing which penalty @Rs. 100 /- per CDM per instance per day will be charged.

d) EJ PULLING SERVICES AND EJ RECONCILIATION: -

SB has to ensure that the success rate of EJ pulling is at least 98% on T+1 basis and 100% on T+2

basis. In case of non-submission of 100% EJ on T+3 basis, Bank will charge a penalty of Rs 100/-

per day per CDM. Further, in case of any penalty (ombudsman award etc.) imposed on the

bank due to non-availability of EJ and EJ reconciliation, the Bank will recover the amount from

SB claimed by the cardholder

e) CDM CAMERA IMAGES/CCTV FOOTAGES: -

SB should provide images/footages in case of disputed transactions/ or as and when required

by the Bank. If SB is unable to do so for any reason, the SB will be liable to pay any penalty

(ombudsman award etc.) imposed on the bank towards satisfaction of the disputed amount.

f) PENALTY FOR AC

If AC is non-operational or not giving adequate cooling for continuous 72 hrs then a penalty of

Rs. 100/- will be charged per instance.

g) LIMITATION OF PENALTY

Overall penalty calculated above, shall be restricted to 50% amount of total monthly payment

due to the SB under the umbrella of Managed Services. However, any penalty imposed by RBI

/ Ombudsman / Other Bank / Any other Government Authority / Office on Customer

complaints due to CDM operation will be recovered from the SB over and above the penalty

imposed by the bank.

19. Consumable Management

The selected SB is required to provide Consumable Management services. The services include

the following:

i. All Consumables including CDM receipt shall be provided by the SB at no additional

cost to bank. The receipt shall be printed by the SB as per Bank’s branding.

ii. Based on the monitoring and on the past usage trend, the selected SB should

proactively draw a schedule for replenishment of consumables for each CDM and

carry out the same.

iii. Consumable replenishment services should be independent of CDM Make, Model,

type of network and SB.

iv. Bank may use the CDM receipt to promote bank’s product / customer awareness

message. Any change in the design / of CDM receipt would be done by the SB at no

cost to bank.

20. Biometric Solution

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i. All CDMs have to be enabled for the visually challenged and the physically

challenged as per RBI instructions. At all locations the SB has to implement the

Biometric features (Aadhaar Enabled). The implementation includes the finger-

print registration process at the CDM and the customized transaction processing.

The finger-print registration should have the capability to capture three finger-

prints and transmit the biometric data to the switch centre over the wide area

network, in ANSI 378 template form. Since the biometric authorization system at

the switch centre would have the capability of processing any combination of

three finger-prints from the biometric authorization server, the biometric CDM

should enable capture of three fingerprints without resulting in the transaction

getting timed out. Biometric CDMs should recognize the Biometric card and

accordingly display the screen/voice prompts. Biometric CDM should accept

normal PIN based Debit/CDM cards as well as Biometric cards. It will be the

responsibility of the SB to provide customization, if any, for enabling centralized

authentication through biometric authentication server at the Bank’s existing

switch centre. Finger print registration will be done by the branch.

ii. It should be voice enabled and biometric features should be enabled. The CDM

must be suitable for wheel chair based operation / for the visually challenged

and a ramp should be made at as part of SIS at sites identified by the Bank.

21. e-Surveillance

i. The successful SB through its partner or subcontractor has to provide e-

surveillance services for the sites and is to take complete responsibilities for the

security of the sites. The e-surveillance facility is to cover following:

ii. Detection of intrusion of adjoining premises

iii. CC TV monitoring of CDM room and bank room. SB to ensure that placing /

positioning of CC TV cameras on side walls wherever possible and not behind the

CDM so that customer’s action fiddling with CDM can be captured clearly.

iv. Round the clock detection of loitering / unauthorized activities.

v. Video verification by viewing image of sites

vi. Storing video footage for a period of minimum 180 days

vii. Escalation of calls through SMS / telephone for quick redressal.

viii. To provide mutually agreed report to bank.

ix. To provide all information on video footage / images to Bank, Police authorities

or any regulatory authorizes within 1 day of request whenever demanded. Bank

may be imposed penalty on failure to provide the video footage / image. In such

cases the amount of dispute along with penalty amount shall be imposed on the

SB.

x. Implement quick response team to take following actions:

xi. Attend the site within reasonable time (15 to 20 minutes in metro and urban areas

and 30 to 60 minutes in Semi Urban and Rural areas)

xii. To Inform police and to take support from them for any untoward incident.

xiii. To take reasonable deterrent action for any untoward incident

xiv. To support bank or any enforcement agency to deal with an event

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xv. Any other work as per mutual discussion

xvi. Monitoring of CDMs and other accessories like UPS, ACS, VSAT etc.

22. MIS Reports

The selected SB to provide MIS Reports as per the requirements of the Bank which includes but

not limited to the following:

i. Management reporting including exceptions for SLAs of all connected service

providers.

ii. Assistance in meaningful analysis of performance for improving uptime and

availability of CDMs to customers.

iii. All reports mentioned in Technical Bid compliance details

iv. Although SLA and monitoring will be linked to reports generated from Machine

monitoring solution, MS vendor /s will also provide MIS reports, from its management

centre. The vendor/s will provide various MIS and third party SLA management

reports detailing performance of the Machine network, including segregation of

faults based on pre-agreed criteria to determine how the Machine network as well

as the various service providers are performing. Credibility and integrity of the reports

is absolutely vital for performance measurements, and the Bank reserves the right to

make surprise checks and demand system-generated back up records in support of

the reports.

23. Maintenance and Housekeeping of site

i. Checking and fixing of door alignment, re-adjustment, greasing of roller shutters

whenever required.

ii. Cleaning and mopping of the Machines site twice a day including floor / glass /

walls etc. and ensuring that there is no garbage, rubbish etc. at the site

iii. Daily cleaning of Machines including Fascia and exterior.

iv. Cleaning of Signage / Lollypop once a month

v. Managing display of notices, information and collaterals at Machines.

vi. General cleaning of Machines exterior, CRT / LCDM screens, fascia and site

surroundings.

vii. Remote management of Electrical and Air-conditioning, UPS, Signage

viii. Monitoring of site and condition of equipment at site.

ix. Checking of Access locks and resetting / re-aligning (if required).

x. Deep cleaning of Machines and sites including Signage on monthly Basis.

xi. Prompt reporting incidents of vandalism, theft, breakage, fire etc. to Regional

Office and other appropriate authorities.

xii. Replacement of Sun films of the Glass portion whenever required by the Bank.

xiii. Bi-monthly pest control & anti-rodent measures. Besides the mandatory Bi-

monthly measure, Bank may ask for these measures in between, if required for

any site.

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xiv. Prompt replacement of fused lighting equipment.

xv. Prompt replacement of Broken Glass Pieces, Tiles, etc.

xvi. Prompt fixing of minor or major cracks of plaster, wall and ceiling of the sites.

xvii. Both preventive and remedial measures for corrosion of metal equipment, walls

etc.

xviii. Full / partial painting work if required.

xix. Complete maintenance of Look and feel of the CDM and site surroundings etc.

xx. Preventive Maintenance of the entire site i.e. checking of earthing, power

supply, stabilizer / isolation transformer (installed in case of high and frequent

power fluctuations) etc.

xxi. If there is any discrepancy found at site irrespective of onsite/offsite, suitable

measure should be taken by the vendor.

24. Shifting of machines and related equipment

i. De-installation of CDMs, ACs, UPS, VSAT and other associated equipment.

ii. Acquiring Road Permits or any other statutory permission for shifting, if required.

iii. Payment of Octroi, Local Tax etc. (shall be reimbursed in actual on production of

receipt)

iv. Packing of CDMs, ACs, UPS, VSAT and other associated equipment.

v. Transportation and transit insurance of CDMs, ACs, UPS, VSAT and other

associated equipment to the new location, irrespective of the make of the

machine and its manufacturer.

vi. Unpacking of CDMs, ACs, UPS, VSAT and other associated equipment once

received on designated site (New location).

vii. Re-installation of CDMs, ACs, UPS, VSAT and other associated equipment,

ensuring connectivity and test that the CDMs is in working condition.

viii. Vendor /s are required to coordinate with the OEM of CDMs wherever shifting is

requested by the Bank.

ix. The vendor /s shall make good any losses, damages incurred to any equipment

during shifting without any cost or demur to Bank.

x. Shifting of CDMs shall be done by the SB vendor as per the terms agreed.

Necessary transit insurance for shifting is mandatory and should be taken by SB

with no cost to Bank

25. Help Desk Service

i. The selected SB is required to provide help desk services. These services include

the following:

ii. Providing Help Desk facility with multiple lines as single point of contact for all

CDM related issues.

iii. Proactive problem resolutions.

iv. Round-the-clock remote support to field operatives and customers.

v. Web portal for lodging complains

26. Caretaker Services (Optional At Bank’s Discretion)

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Bank at its own discretion may choose to take the Caretaker Services for all the sites or selected

sites and for 24 hrs basis or desired shift basis (-8- hrs/shift each day), as per business

requirement. The successful bidder through its partners or sub-contractors have to provide

caretaker services as per the list of sites identified by the Bank within a period of 5 (five) working

days of issuance of the PO / Instructions/ directions from the Bank. The SB /s have to take

complete responsibility of the Caretakers. The successful bidder will be liable for any loss or

damage that may be occasioned to Bank on account of negligence, infidelity, connivance

fraud or any act of omission by the caretaker. The Successful SB/s should also provide

reasonable means of two-way communication to the Caretakers for meeting the emergent

needs. The broad charter of duty for the Caretakers and scope of work would be as under–

i. Always remain present at the site during his shift. However, it is clarified that in the event

of any abnormal circumstances (like riots, earthquakes, calamities etc.) only, the

Caretaker may leave the premises after taking reasonable steps to secure Bank’s

property.

ii. Always be alert and attentive at all times when on duty.

iii. Ensure that the site is clean, electrical fittings etc. are working and switched off when

not required, brochure racks are filled with brochures – in short, he should take care of

the Machines and sites.

iv. Notify appropriate agency as and when required to replace bulbs / CFL, etc. or advise

Management Centre, Bank branch to which Machines is / are attached (or Base /

concern Branch in case of offsite Machines) or any other officer designated by Bank.

v. Be dressed in uniform and should wear the name badge.

vi. Have minimum education

vii. Not wearing shabby uniform and displays proper behaviour and is courteous with

customer.

viii. Be within 21 years to 45 years.

ix. Maintain discreet internal surveillance of Machines.

x. Call police station, fire service, Branch Manager etc. in case of emergencies.

xi. Ensure that the Machines and sites is / are safe guarded.

xii. SB /s should have recruitment policy for Caretakers including background check (KYC,

Police verification etc.). The SB shall not employ Contract Labour for Caretakers.

xiii. The caretaker should be given necessary security training in method / modes of

preventing burglaries / attempts and raising alarms.

xiv. Bank at sole discretion shall notify the sites for deployment of caretaker and number of

shifts. The successful SB through its partners or subcontractor has to provide caretaker

services at these sites. The SB has to take complete responsibility of the care taker.

xv. SBs will have to ensure that accounts of all caretakers employed/ deployed by them

are opened, preferably at Bank’s branches, at their respective place of deployment

and wages are credited in their respective accounts only.

27. CASH RECONCILLIATION and CASH MANAGEMENT

i. SB shall retrieve EJ from all CDMs and make them available to Bank

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ii. SB shall perform end point CDM cash reconciliation (CBS, Switch, C3R and EJ/JP

log).

iii. SB shall deploy one person at Bank site for maintenance, reconciliation and

interbank settlement and complaints. However, Bank shall handle customer

complaints and shall also take care of settlement and reconciliation of

transactions with various CDM settlement interchanges with the support from

manpower deployed by the SB.

iv. Successful SB should resolve reconciliation disputes within 3 working days of

reporting the difference. If the SB does not respond by third working day, the

difference amount will be recovered from SB on fourth working day.

v. Successful SB will be responsible for reconciliation of cash and resolution of all

related complaints received from customers in case of any difference observed

upon reconciliation. Shortage of cash has to be borne by the SB.

vi. Successful SB should have Transaction Level Reconciliation for Withdrawals.

vii. SB shall provide MIS reports as desired by Bank to facilitate reconciliation,

settlements and carry out analysis. Format of MIS reports may be modified from

time to time by the Bank depending on requirements & SB has to make the same

available at no extra cost to the Bank.

viii. Vendor should provide indent before withdrawal of cash to designate nodal

branch as well as to Reconciliation team and also should submit Daily Load

Report (DLR) on the same day of cash load.

ix. SB should undertake admin activity in switch immediately after loading of cash

accordingly. If no admin found in switch shall be treated as no loading

undertaken and the amount shall be recoverable from vendor. In case due to

any technical issue at CDM if CRA unable to undertake admin activity shall

deposit the fund immediately to the respective nodal branch quoting the

CDMID.

x. CRA should undertake C3R reporting through the respective CDM machine

immediately after Admin activity in addition to physical C3R report.

xi. Similarly, Vendor should undertake negative admin activity if CDM ready for

closure and cash removed from CDM should be deposited to the respective

nodal branch immediately further should furnish copy of deposit receipt to

reconciliation team.

xii. Vendor should undertake C3R submission at CDM machine immediately after

negative admin in addition to physical C3R report.

xiii. Vendor should provide physical C3R on T+1 basis which includes previous day

opening balance, Load amount, dispensed amount, Deposited amount and

closing balance including any overage and shortage.

xiv. Such non-submission/submission of revised reports cannot exceed more than 10

days else the entire amount shall be taken as shortage and shall be recoverable

from vendor.

xv. Bank shall recover transaction amount with penalty wherever dispute received

from other Bank/own customer when Bank unable to assess the status of

transaction due to non-availability of said reports shall be accepted in favour of

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claimant and the transaction amount shall be recoverable from vendor along

with penalty if we found shortage during the reconciliation in future.

xvi. Vendor should provide daily vault balance nodal branch and CDM Wise report

to reconciliation team to tally vault balances with CRA current account. Bank is

holding discretion on verification of vault balances at any time.

xvii. Vendor should pull EJ from CDM and should port in identified server on T+1 basis.

Attendance report shall be followed on T+1 basis and in case of any default Bank

shall recover transaction amount with penalty wherever dispute received from

other Bank/own customer and Bank unable to assess the status of transaction

due to non-availability of said reports shall be accepted in favour of claimant

and the transaction amount shall be recoverable from vendor along with penalty

if we found shortage during the reconciliation in future.

xviii. Vendor should furnish necessary CCTV footage whenever Bank requires during

dispute management cycle. Due to non- furnishing of CCTV footage, if any

award placed by regulatory/any type of customer forums against the Bank shall

be recovered from vendor with penalty imposed by regulatory/any type of

customer forums.

xix. Regarding the shortage, the ultimate discretion is with Bank to decide on

recovery based on the outcome of reconciliation.

xx. Vendor is liable to undertake physical cash verification along with

Bank/Regulatory officials based on their requirement.

xxi. Vendor support team should be in Banks premises to support Reconciliation team

for smooth functioning.

xxii. Vendor should undertake CDM level changes provided by Banks/Regulatory

time to time.

xxiii. Vendor should maintain security standards of CDM and should have all

monitoring and alert mechanism in place.

xxiv. Due to improper behaviour of Machine if bank leads to any financial loss shall be

recoverable from vendor.

28. Audit and Inspection

i. The selected successful SB shall allow the Bank, its authorized personnel, its

auditors (internal and external), authorized personnel from RBI / NPCI, other

regulatory & statutory authorities to conduct the audit.

ii. All Successful SB records with respect to any matters covered by this tender shall

be made available to the Bank or its designees at any time during normal

business hours, as often as the Bank deems necessary, to audit, examine, and

make excerpts or transcripts of all relevant data. Said records are subject to

examination. Bank would execute confidentiality agreement with the Service

Provider if any in future, provided that the auditors would be permitted to submit

their findings to the Bank, which would be used by the Bank. The cost of the audit

will be borne by the Company. The scope of such audit would be limited to

Service Levels being covered under this RFP and subsequent contract, which will

be subject to the requirements of statutory and regulatory authorities. The Service

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Provider’s records and sites managed for the Bank shall also be subject to

Regulator/Company inspection.

iii. Compliance with security best practices may be monitored by periodic

computer security audits performed by or on behalf of the Company. The

periodicity of these audits will be decided at the discretion of the Company.

These audits may include, but are not limited to, a review of: access and

authorization procedures, physical security controls, backup and recovery

procedures, security controls and program change controls. To the extent that

the Company deems it necessary to carry out a program of inspection and audit

to safeguard against threats and hazards to the confidentiality, integrity, and

availability of data, the Successful SB shall afford the Company's representatives

access to the Service Provider’s facilities, installations, technical resources,

operations, documentation, records, databases and personnel.

29. TRANSFER / SURRENDER / VACATE THE SITE

i. The SB will not transfer or sell or surrender or vacate the site or enter into any

contract or order with any other Bank or entity for the site without Bank’s prior

permission. The Bank will have the first right of refusal for the site before the SB

discontinues or terminates the arrangement with the Bank. In case, the SB desires

to relocate CDMs, SB must obtain Bank’s prior approval in this regard. The Bank

also may request/advise the SB to relocate the CDM to any other location due

to administrative exigencies. Under such circumstances bank will bear the shifting

cost. The relocation should be executed within 30 working days from the date of

the approval provided by the Bank, failing which that CDM shall be considered

as under downtime from the 31st working day onwards. Partial surrender of CDMs

or sites will not be allowed.

ii. In case of shifting of any CDM is required to be carried out from one site to

another due to any reason not attributed to the Bank, selected SB will be required

to again follow the process mentioned. No additional cost will be paid by the

Bank for the relocation.

iii. As an ongoing process, the Bank will review the performance of the off-site CDMs

on daily basis. In case number of transactions in a CDM does not surpass the

targeted level i.e. hits are low / performance is low or any other reason, the Bank

may direct to shift the off-site CDM. The SB will shift the CDM to a new site, at

mutual agreed expenses within the time frame agreed with the Bank.

30. CLEAN NOTE POLICY

i. Bank has adopted clean note policy as per RBI directives i.e. the note packets

are not stapled or stitched and instead sorted and banded horizontally. As such

while receiving the cash the Successful SB would count the currency notes and

ensure that there is no fake currency note in the packet in the Bank’s premises

itself. Bank will not provide any infrastructure in the Banks Premises to check fake

currency. SB should ensure correctness, genuineness of the cash and shall take

the CDM fit currency notes to its possession. Once the note packets are taken

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out of Bank’s premises the SB would be responsible for shortage and fake

currency if any, noticed subsequently. In case counterfeit currency is dispensed

from CDM, the responsibility will be of the vendor and penalty of Rs 10000/- per

instance would be levied.

31. CUSTOMISATION

Any cost for the development of the interface or its customization at the SB’s end or at Bank’s

Switch end has to be borne by the SB. Wherever required Bank will coordinate between SB and

Switch vendor for integration. The indicative list (but not exhaustive) is given hereunder:

i. The development of the interface between Bank’s Switch and monitoring tool of

the services provider (both at Switch and monitoring tool end).

ii. Customizations of the CDM switch software and CDM software to handle

biometric transactions on CDM.

iii. If any processes at SB’s end or their consortium partner’s end needs to be

changed, upgraded, re-designed, the same has to be done at no additional

cost to the Bank.

iv. If any new customisation at Banks switch for the model supplied by the SB, SB has

to bear the cost of customisation.

32. CHANGE IN INFRASTRUCTURE

i. It is the responsibility of the SB to change/upgrade/customize the infrastructure

at all levels (like software, hardware supplied to Bank, Infrastructure at

Management Centre, Disaster Recovery Site of SB, CDM site etc.) for ensuring the

compliance to statutory, RBI, IBA and VISA/MasterCard requirements at no

additional cost to the Bank.

33. ONSITE SUPPORT

i. Successful SB shall deploy one Facility Management resource (Onsite support

personnel) will also be a certified engineer for remote monitoring, trouble

shooting of CDM at the Bank’s Digital Banking Department, Chennai without any

extra charge to Bank. MIS generation and submission of daily, monthly, quarterly

and cumulative reports will be the sole responsibility of the FM resource of

successful SB. The Uptime of machines and machines down should be under the

preview of onsite support. Successful SB has to provide substitute FM resource in

case posted FM resource remain absent or on leave. Holidays of FM resource

shall be governed as per Bank’s holidays. In case of no substitute provided for

the absent period or report not provided for any working day then a penalty of

Rs.500/- per day will be levied. It is the responsibility of the successful SB to monitor

the actions/performances of the onsite support personnel. The onsite support

personnel should be available on all working days of the bank from 9.00AM to

6.00PM. The dress code will be formal for the onsite support personnel on all days.

The onsite support personnel will also coordinate & ensure 100% availability of the

machines to our customers which includes coordinating with EJ, Image Pulling &

screen Distribution Vendor & other MSP if any and also with branches and SB

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Team to make the machines operational as specified in this RFP. The FM will be

single point of contact for all issues raised by bank/branches. If there is lag or

discontinuity in this regard, then the SB will be solely responsible for the lapse in

service and penalty will be decided by bank accordingly. The onsite support will

be a single point of contact for the Bank to redress complaints. If required, the

FM should work beyond mentioned timings without any extra cost to bank.

ii. The successful SB shall provide centralized complaint booking facility to the bank

and the dash board, if available, shall be provided to the Bank. The method of

booking complaints shall be E-mail, Toll-free no, on line web portal, onsite support

personnel etc. The complaint should be accepted basing on branch code,

branch name and location and it should be possible to lodge bulk complaints

from administrative units also.

iii. Escalation matrix should be provided for all kinds of support, technical, resolving

of the issues, if branch raises complaints if phone guidance is given by successful

SB to branch for rectifying the issue & any spares including consumables or

software gets damaged then it will be the responsibility of the successful SB to

replace or reinstall with no additional cost to the bank.

34. TERM AND TERMINATION

1 This Agreement shall commence as of the Effective Date and unless terminated earlier in

accordance with the terms of the RFP.

2 The Bank will be entitled to terminate this Agreement, without any cost the Bank, on the

happening of any one or more of the following:

a. Vendor materially breaches any of its obligations set forth in this Agreement and

such breach is not cured within) 90 (ninety) days after Bank gives written notice; or if

such breach is not of the type that could be cured within 90 (ninety) days, failure by

Vendor to provide Bank, within 90 (ninety) days, with a reasonable plan to cure such

breach, which is acceptable to the Bank.

b. Non-satisfactory performance of the Vendor during implementation and operation

as expressly stated in the RFP.

c. Failure to integrate/implement the Project as per the requirements of the Bank as

stated in this Agreement.

d. Material discrepancies in the Deliverables and Services noted in the implementation

of the Project.

e. The average availability in 3 (three) consecutive months of all the CDs taken

together is less than 85%.

f. Vendor or its sub-contractors are found to be indulging in frauds.

g. The general maintenance of the Sites is not as per the SLAs agreed in this Agreement

and there is no improvement despite bringing it to the notice of Vendor.

h. The Vendor for 3 (three) consecutive months’ defaults in payments of Site rent,

electricity and network connectivity/communication bills, statutory dues, other

subcontractors, etc.'

i. The Bank suffers a reputation loss on account of any activity of Vendor.

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3 This Agreement shall be deemed to have been terminated by the Bank one day prior to

the happening of the following events of default:

a. The Vendor becomes unable to pay its debt as they fall due or otherwise enters into any

composition or arrangement with or for the benefit of its creditors or any class thereof;

b. A liquidator or a receiver is appointed over all or a substantial part of the undertaking,

assets or revenues of the Vendor and such appointment continues for a period of

21(twenty-one) days;

c. The Vendor is subject of an effective resolution for its winding up other than a voluntary

winding up for the purpose of reconstruction or amalgamation upon terms previously

approved in writing by the Bank; or

d. The Vendor becomes the subject of a court order for its winding up.

4 Immediately upon the date of expiry or Termination· of this Agreement, Bank shall have no

further obligation to pay any Fees for any periods commencing on or after such date.

5 If the Termination is on account of failure· of the Vendor to perform the obligations under

this Agreement, the Bank shall have the right to invoke the Performance Bank Guarantee

given by the Vendor.

6 Bank on its own discretion may decide to discontinue of shift any particular site after giving

one-month prior notice to the SB without any obligation to the Bank.

7 Consequences of Termination

Upon expiry/ Termination of this Agreement, the Bank shall have the right to takeover of

the Deliverables, Sites etc, as per the RFP.

a. Vendor shall maintain proper records at its office for all the assets dedicated to the

Bank's CD network. The Bank reserves the right to audit such fixed assets register through

its internal/external auditors.

b. The Site, for all practical purposes, belongs to the Bank. Vendor will, therefore, not

transfer or sell or surrender or vacate the Site or enter into any contract or order with any

other bank/entity for the Site without Bank's permission. The Bank will also have the first

right of refusal for the Site before Vendor terminates the agreement with the Bank.

c. Upon expiry of the Agreement, Vendor shall make all efforts in transferring/assigning the

rights under lease/rental agreements executed between Vendor and the respective

landlords of all Off-site CD locations.

d. Upon expiry / Termination of the Agreement, Vendor will be responsible to provide a

smooth transition plan including all efforts for transfer/assignment of service contracts

for continuation of services of (i) caretaker, (ii) cash management, (iii) maintenance of

CD, UPS, VSAT and other equipment’s, (iv)maintenance and upkeep of CD Sites etc.

e. Without prejudice to the rights of the parties, upon Termination or expiry of this

Agreement, the Bank shall pay to the Vendor within 30 (thirty) days of such termination

or expiry, the following:

f. All the undisputed fees outstanding till the date of Termination

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Upon termination or expiry of this Agreement:

a. The rights granted to the Parties under this Agreement shall immediately terminate

b. The Vendor shall use its reasonable commercial endeavours to transfer

or assign to the Bank, any arrangement for maintenance, disaster recovery services or

other third party services, and any deliverables not owned by the Vendor but being utilized

for providing services under this Agreement.

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ANNEXURE- I (A)

Technical Specifications of CDM’s

Name of the Company :

Make :

Model No. Offered :

S No. Technical Specification Complied

(Yes /No)

1. PC-CORE:- Processor & OS Features

1.1 Intel Core I3 processor (6th generation) or higher, with minimum clock

speed of 3.5 GHz or higher with minimum 3MB cache

1.2 4 GB DDR3 RAM or higher

1.3 1x 500 GB or higher SATA HDD (for OS)

1x 500 GB or higher SATA HDD(For camera Image)

1.4 3 or more USB ports in front for front access of Cash Recycler

1.4.1 DVD Writer (Optional)

1.5 Journal Printer (JP) optional

1.6 Microsoft Windows 10 or higher with latest service pack.

1.7 Software with CEN 3.0 or higher, XFS compliant and cross-vendor Support

1.8

OS hardening (with Firewall) and should protect against unauthorized

booting from alternative media & an access to CR hard disk.

Cash Recycler should be adequately hardened and only white listed

necessary services run in the system (White listing of applications). No

malware including viruses, worms and Trojans enter and Affect the

system.CR should be pre-installed with whitelisting application solutions. All

SBs must provide Whitelisting solution with following features-

1) The solution must ensure that only “whitelisted” applications run on the

CR.

2) The solution must prevent the execution of any non-whitelisted files on

the machine SB to provide standard whitelisting solution which should

meet above requirements and should come preloaded in the CRs to be

supplied and installed by the successful SBs

1.9

CR should have static windows password.

Time Based Admin password.

CR Windows OS should be configured to work in a locked down /

restricted mode (with non admin rights).

1.10

There should be a separate Admin User ID password with restrictive access

so that unauthorized persons should not be able to get access to the

system admin and BIOS password. The Operating System should have the

provision for parameterization to log critical changes & incidents for

monitoring purposes.

1.11

CR Cash dispenser security should be set to physical (level 3)

authentication level to thwart any type of attacks. CR should have strong

encryption between CR-PC core and cash dispenser so that the dispenser

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is not accessible without a proper authorization once the new CR PC core

is being installed/set up or an existing CR PC core is re-installed due to any

reasons.

1.12 Application interface facilitating admin, reconciliation and MIS function

1.13

All CDMs should be adequately hardened. Only white listed necessary

services should run on the machines. No malware including viruses, worms

& Trojans enter the machine and affect the CD and the network Vendor

to offer Application whitelisting solution as part of the CD offered

BIOS password should be enabled and auto-run facilities should be

disabled along with USB.

CDM offered should have Hard Disc Encryption.

Offered CDM should support communication encryption TLS 1.2 or above

Offered CDM should have strong dispenser authentication mechanism

with Dispenser to CDM PC Core encryption such that black-box kind of

attack can be prevented

1.14

Implementation of security measures such as BIOS password, disabling

USB ports, disabling auto-run facility, applying the latest patches of

operating system and other softwares, terminal security solution, time-

based admin access, comprehensive whitelisting etc.

2. CURRENCY CHEST

2.1

UL 291 Level 1/CENL Certified Secure Chest or higher(Certificate issued

in favour of the SB by these agencies to be provided by the SB as part

of the bid document)

2.2

S&G / MAS Hamilton (KABAMAS-CENCON) dual electronic combination

lock of 6+6 digits with of Onetime combination (OTC) functionality without

any hardware change. Passwords to be changed at the time of

installation of CR and certified to this effect in the CR installation

certificate.

2.3 Alarm sensors for temperature status, vibration status and chest open

status while sending signal/messages to Switch/Management Centre

3. HYBRID DIP CARD READER

3.1 Dip Smart Card Reader with functionality to read track 1 & 2 with NFC

capability.

3.2 Smart card/chip card EMV Version 4.0 or later including licenses, as

certified.

3.3 Software, firmware, license for using Smart card, Chip card and magnetic

strip card on Cash Recycler

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3.4 Cash Recycler should be ready for using the EMV chip cards with all

certifications(NPCI/VISA/MasterCard etc.)

3.5

Dip Card reader with anti- skimming device installed and integrated with

the card reader of the RECYCLER. Details of anti-skimming technology

/device to be enclosed.

Details of the anti-skimming technology/device to be enclosed.

The bank is looking for a comprehensive skimming

protection solution which achieves the following:-

i) Senses unauthorized attachment of any device on/in surround

of the card reader module,

ii) Sends the signal to switch and further to the Remote CDM

Management Centre of the vendor,

iii) Enables the switch and/or Remote CDM Management Centre

to put the machine Out-Of-Service as well as block the card

reader from accepting any more card insertions.

iv) Block the card reader entry to the card reader slot when such

suspicious activity happens.

v) It should also have the provision to sense any suspicious anti-

cloning activity attempted through insertion of wire or similar

mechanism in the Cash Recycler machine.

3.6

Cash recycler must also have biometric authentication functionality with

finger –print reader as per Aadhar specifications and same is required

from the initial stage. The Cash recycler should support Bio-metric

functions and integrated with the Bank's Biometric solution and UIDAI

certified solution (Aadhar) without any additional cost to the Bank.

3.7

Secure Biometric scanner that supplies the finger print data to the CDM

switch. The Biometric Scanner should be of good quality and should

accept finger scans in one go and should be STQC certified and

compatible with AEPS & Aadhaar specifications.

3.8

CR should accept deposits using any Bank’s Debit / Credit cards, without

cards, using Aadhar based authentications, with biometric, using Voice

authentication. Cash Recyclers should recognize the Chip cards which

includes EMV Cards, and should have Biometric authentication, and

accordingly display the screen, voice prompts.

3.9 Contactless Card (Like NFC), facility for contactless card transactions.

4. CUSTOMER INTERFACE

4.1 LED Touch Screen Size:15” minimum

4.2 Type: Capacitive/SAW / Infrared

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4.3

Touch screen & Physical Function Defined Keys (FDK) (support for visually

handicapped through Function Keys & EPP as per industry standard

wherever required). Touch Screen should be of sturdy make. In the event

of a fault in Touch Screen arising through normal wear and tear, Vendor

shall replace the same at no extra cost to the Bank. In other cases wherein

the screen has been damaged out of malicious intent, the same shall be

replaced at mutually agreed cost on the satisfaction of the Bank for the

same.

4.4 Operating Temperature : Up to 45 degree C

4.5

Rugged spill proof Triple DES enabled Keyboard with Poly Carbonate

tactile / stainless steel EPP pin pad keys EPP keys to be PCI compliant with

sealed metal key pads as per industry standard. EPP design so as to

prevent/ resist overlaying of fake pin pad will be required. In the event of

forcible removal of EPP, it should bring the machine down and the data

stored in the EPP must be destroyed/scrambled so as to prevent

compromise even with high end decryption. Describe technology

/solution fully and enclose relevant documentation.

4.6

Voice guidance support with internal speakers & headphone (only

hardware enablement required i.e. hardware component to be

provided).

This should be in line with IBA/Govt. of India guidelines for enabling visually

impaired persons to transact at CR.

The Voice guidance solution should be enabled and be activated with

insertion of earphone jack into the given slot by the cardholder.

4.7

Adherence to Persons with Disability standards compliance – give

details; Access For All (AFA) compliant and suitable for wheel chair

based operation for physically challenged

4.8 Braille stickers on all devices as per requirements to support visually

challenged.

4.9 Multi lingual Screen Support

4.10

Pin pad should be covered with Pin guard/Shield. This pin guard/shield

should cover all three sides to avoid shoulder surfing and capture by

external cameras.

5. BILL VALIDATOR

5.1 Validating bill head width path upto 177mm or more

5.2 Fixed width or centering mechanism with self-adjustable bill path

5.3 Validation rate should be 98% or more

5.4 Bill escrow capacity should have capacity of 200 bills or more

5.5

Speed of cash acceptance in seconds for standard 200 notes –Cash Insert

to Amount Confirmation The entire cash acceptance for 200 standard

notes should be completed in 40 seconds or in less time.

5.6 Compliance to RBI‟s Note Authentication and Fitness sorting parameters

(Documentation required on process of configuration. Configuration can

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be carried out at Bank location only). Configuration change to be

completed at the earliest.

5.7 Both side scanning of all bills.

6. CASH MODULE

6.1

Bulk Note Accepting and dispensing with capacity of minimum 200 notes

at one time and accepting all denominations as and when required by

statutory authority or any denomination issued by RBI in future. Ability to

recycle all denominations would be required without any extra cost.

6.2

Cash Recycler should have template for all new variants of notes as and

when released. Vendor to provide details. Vendor should update the

software to support all new variants currency notes as well as new

denominations, if any, issued subsequently without any extra cost to the

Bank.

6.3

Minimum of 4 Deposit cassettes or Higher for cash acceptance and one

reject bin and one Bin for counterfeit/suspect notes reject bin. CR should

have minimum capacity of 2500 notes storage per cassette.

Reject / Universal cassette (All denominations, non-issuable currency,

CDM Unfit currency which cannot be recycled, cash retracted currency

etc.) having minimum storage capacity of 2500 notes and cassette for

suspicious / counterfeit notes which will be impounded will be in addition

to these storage cassettes.

6.4

All cassettes including reject and retract cassettes to be with lock /latch

and key to ensure highest level of security.

The design of the CR should ensure secure dual custodian based access

for all cassettes i.e. Cassettes should be accessible and removable only

when the chest is opened.

6.5

Each Cassette should be able to hold notes of any

Denominations

Each deposit cassette should be configurable on the machine without

any cost to Bank for

1. Deposit only

2. Dispense only

3. Deposit & Dispense

4. Recycle

6.6 Denomination-wise sorting of the deposited currency notes

6.7 Deposit/ Recycling Cassettes capacity of minimum 2500 notes or above

6.8 Four orientation bill validation for good and bad currencies

6.9 Notes deposited should be categorized and put into individual cassettes

once they are accepted by the machine

6.10 Should support card based, card less and bio metric authentication

transactions

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6.11

Appropriate treatment for various categories of Bank Notes, viz.

1.No Bank Note (Reject)

2. Suspicious Bank Note (Impound)

3. Not Clear Bank Note (Reject)

4. Real Bank Note (Accept)

6.12

Back-track the depositor for category 2 notes with mandatory recognition

of the serial nos. of individual currencies. Storing & passing on image data

for later processing.

6.13 Cassette that support tracking and docking.

6.14 Cash transport movement should be secure and under dual locking.

6.15 Foreign object detection / handling in the input tray

6.16 CR should have Note number tagging along with images and traceability

to account with appropriate MIS report as per Bank’s requirement.

6.17 Cash recycler must provide for adherence to RBI’s Note Authentication

and Fitness Sorting Parameters.

6.18

The Cash recycler should detect pre-2005 series currency notes and the

Demonetized series of 500 and 1000 rupee notes issued by RBI. The Cash

Recycler should have parameterize the norms for

accepting/blocking/rejecting the pre-2005 series or any other month/year

as prescribed by RBI/Bank and the Demonetized series of 500 and 1000

rupee notes, without any extra cost to the Bank.

7. DES – CHIP SECURITY

7.1 Support Remote key Management – DES/RSA

7.2 Triple DES chip with encryption / verification / validation software

8. INTEGRATED SURVEILLANCE SOLUTION

8.1

Cash Recycler should have pilfer proof camera able to capture the

images of the user / customer at the time of accepting and dispensing

the cash also capture images at the cash slot cameras evidencing

acceptance/dispensation of cash besides images of the user. There

should be minimum two pilfer proof cameras inside the CRs

1. To capture the customer image and

2. Capture the hand movement while depositing / withdrawing cash from

the cash slot.

8.2

Solution should be able to store the images in a digital format for minimum

on first in first out basis for 6 months at an average of 300 transactions per

day. The time print of the DVR of transaction exactly tally with transaction

time printed in EJ. The back-ups will be taken at mutually agreed intervals

and locations. The vendor has to supervise that DVSS images are getting

recorded in Cash Recycler. The vendor shall capture the images in the

second hard disk of Cash Recycler for storage of the archived images.

8.3 Solution must provide an interface to browse, search and archive the

stored images on hard disk or external media

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8.4 Solution must be configurable to suit different site requirements and must

perform under extreme conditions

8.5 Solution must be able to capture & stamp the transaction information on

the images

8.6 The solution must have a search facility to locate an image/event by date

& time, card no., transaction reference no. and ID

8.7 The solution be monitored from a central Location

8.8 The solution must not degrade the performance of , e.g. speed of normal

transaction

8.9 The image surveillance hardware should be integrated within the Cash

Recycler

9. SOFTWARE AGENT

9.1

Vendor should have their own software agent for EJ, image pulling and

Remote Monitoring Software support for the CR to monitor its functions

from a Central site. The CR should be capable of supporting a third party

software agent such as SDMS/ Infobase/ Radia, etc. The vendor also

agrees to install any software selected by the Bank at no cost to the Bank.

9.2 Should interface with the Bank’s Switch – YCS Narada

9.3

Software for reading the EMV chip cards. Smart card/Chip card EMV

version 4.0 or above, Level 2 approved terminal resident applications.

Copy of level 2 approval certificate to be enclosed.

9.4

CR should mandatorily have remote diagnostic services by installing

necessary agents. These services are meant to diagnose and predict any

problems with the Cash Recycler including but not limited to predicting

parts failure (such as card reader, dispenser, transport mechanism or other

critical and non-critical parts) and pro-actively replacing parts, carrying

out preventive maintenance or specific maintenance services to ensure

uninterrupted services on the cash recycler. Monitoring tool should be

accessible to bank team also through appropriate console. Cost of these

services will have to be borne by the selected SB/s and will be included in

the cost of Cash Recycler quoted for the entire duration of the contract.

10. CONNECTIVITY

10.1 Should have Network Interface Card 10/100 MBPS

10.2 Should connect to the Bank’s Switch using existing device handlers at no

additional cost to the Bank.

10.3 must support TCP/IP

11. Others

11.1

Minimum 40 Column 80 mm DMP/Graphic Thermal Receipt Printer,

Must print graphics like IOB logo on the receipt and should also capable

of printing receipts in Hindi language and regional language.

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11.2 Receipt to customer should mention serial number of the impounded

note, if any.

11.3

Electronic journal to be also written on hard disk and replicated on the

second hard disk which records images. The solution should include a EJ

viewer

11.4

Support centralized EJ Pulling. Serial Numbers of all notes should be

available with EJ or stored separately and made available as and when

required

11.5 Low media warning for all items viz. bills, journal roll

11.6 In-built SMPS to work on 230V 50 Hz power supply

11.7 Support input voltage of 230V AC /50 Hz with+/-10% variation

11.8 Specify Power Consumption when in operation. Maximum permissible

power consumption when in operation 470Watts.

11.9 Specify Power consumption when the machine is idle Maximum

permissible power consumption in idle situation230 Watts.

11.10 Should provide hardware and software for the day-to-day operations

required by the custodian

11.11

CR should protect the critical cash recycler electrical and electronic parts

viz. SMPS, Mother Board, Hard Disk, Sensors etc. from sudden spikes in

voltage/ current from UPS/ RAW power

11.12 Remote power-on/Power off facility (Optional)

11.13 Should provide hardware, software and MIS for the day-to-day operations

required by the custodian.

11.14 Cash Recycler should have integration capability with the alarm sensors

to the branch siren/hooter without any additional cost to Bank

11.15

Cash Recycler capable of One to One Marketing. Client when Loaded

on Cash Recycler should be able to interact with different CRM sources

using open standard messaging standards

11.16

The Cash recycler screen should be with Privacy Screen filter to enable

the view of the cash recycler screen only to the customer standing in the

front of the CR. Cash Recycler should also have rear mirrors covering

majority area of site which allow users to see what is happening behind

him when he enters the PIN to avoid shoulder surfing.

11.17

Support centralized EJ Pulling. Serial number of all notes should be

available with EJ or stored separately and made available as and when

required. While pulling EJ, the same should be non-editable with

encryption or with checksum or any other solution to prove the

authenticity of EJ before a third party such as the regulator (RBI), a Banking

Ombudsman, Police authorities etc.

11.18

Bank’s Logo and Name should be displayed on the front of the Cash

Recycler and Call Centre Numbers & Email Address should be pasted on

the Cash Recycler & customisation for all the three sides with

polycarbonate film the design will be provided by bank.

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12. INTERFACE – CORE BANKING SOFTWARE & CDM SWITCH

12.1

Software required for connecting the Cash Recycler to Bank’s own

Network (Connection will be available through bank switch) shall be

provided by the vendor

12.2 Vendor to provide utility for converting the files, Containing transaction

details, into ASCII format

12.3

Cash recycler should be preloaded with CEN XFS 3.0 compliant layer and

should be capable of running multivendor software without any hardware

changes.

12.4 Cash Recycler must have capability for integration with NARADA CDM

Switch/FINACLE/Any Other Switch.

13. TRANSACTIONS TO BE MADE AVAILABLE IN CASH RECYCLER

13.1 Display of graphics/animation/scrolling/ date & time

13.2 Cash deposit interoperable with other banks.

13.3 Withdrawal from any Bank accounts

13.4 Fast cash

13.5 PIN change facility

13.6 Transfer of funds from one account to another

13.7 Mini – Statement

13.8 Utility Payment facility

13.9 Account balance enquiry

13.10 Card less and card based Transactions and Biometrics

13.11 Payment of Taxes, Bills and other value added services which Bank may

have

13.12 Card to card payment.

13.13 Mobile topup

Note:

1. CDM offered are to be procured from original equipment manufacturers having

service support all over India. Support matrix from the respective OEM’s have to be

submitted along with the technical bid. Make & Model of the brands offered should

be clearly mentioned in the technical bid. Further change of brands will not be

entertained once mentioned in the technical bid.

ANNEXURE- I (B)

TECHNICAL SPECIFICATION FOR AIR CONDITIONERS, STABALIZER AND TIMER

Sl.

No.

ELEMENT SPECIFICATION Qty Complied

( Yes/No)

1. 1.0 T/1.5 T two

Split Air

High wall two split Air-conditioners with

4/5 star rating, EER 3.1 and cordless

2

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conditioners

(including

piping)

remote (Voltas / Carrier / Blue star or

equivalent). Vendor should have a

good service network across the

country. Copper, drain pipe length not

exceeding 4 Mtrs

BEE Star rating 4/5 star

Compressor

type

Rotary

Rated EER for

split AC

2.9 W / W to 3.09 W / W

Refrigerant R-22 or as per latest BIS standards

2. Stand for

A/C

Compressor

unit

2 nos. of M.S Stand. 50 mmX50 mm x 6

mm duly painted with enamel paint.

1

3. Air conditioner

extra Copper

Piping

2 nos. of Copper Piping if more than 4

Mtr.

1 mtr

4. Air conditioner

extra Drain

Piping

2 nos. of Drain Piping if more than 4 mtrs

1 mtr

5. Stabilizer for

two

Air conditioners

Compact Stabilizer 3 KVA. ISI make or

from ISO certified company

1

Input Voltage 170 – 270 V

Output

Voltage

230 V +/- 5%

6. Timer

Timer 20 A or higher for the two Air

conditioners.( Make - L&T, Siemens or

equivalent ) with power saving features

like temperature, timer, cyclic, sleep

and alarm modes, auto-detection of

air conditioner failure.

1

Warranty 3 Year Onsite comprehensive for the

two Air Conditioners, Stabilizer and Timer

Note:

1. Air conditioners offered are to be procured from original equipment manufacturers having

service support all over India .Support matrix from the respective OEM's have to be submitted

along with the technical bid. Make & Model of the brand offered should be clearly mentioned

in the technical bid. Any change of brand / model will be at the discretion of the bank based

on merits of the case.

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Authorised signatory Name:

Designation: Company Seal:

RFP/ITD/013/18-19 dated 26.02.2019


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ANNEXURE-I (C)

Technical Specifications of Burglar Alarm

Sl.No SPECIFICATIONS / CONFIGURATION Complied Yes/No Comments,

if any

1 Fully solid state IC based technology.

2 ON/OFF mode operations.

3 Test facility without raisin alarm.

4 Tamper proof.

5 Full system battery backup.

6

The following sensors to be incorporated:

(a) Vibration sensor.

(b) Magnetic Sensor.

7 Inbuilt 10 watt speaker.

8 Outdoor hooter 20 watts.

9 Key operation to change mode

10 Normally closed circuit - open circuit during

alarm activation

11 Should work on both AC and DC

WHERE TO INSTALL

1. One vibration sensor to be installed at the rear of the CDM.

2. One magnetic sensor to be fixed on the safe vault and another on the facia of the

CDM.

HOW TO INSTALL

1. The control panel of the alarm system should not be visible to the public operating the

CDM.

2. The wires leading to the control panel from the sensors should be covered in conduit

and not exposed for miscreants to tamper with the same.

Note:

1. Burglar Alarm offered is to be procured from original equipment manufacturers having

service support all over India. Support matrix from the respective OEM's have to be submitted

along with the technical bid. Make & Model of the brand offered should be clearly mentioned

in the technical bid. Any change of brand / model will be at the discretion of the bank based

on merits of the case.



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ANNEXURE–I (D)

SPECIFICATION FOR INFRA MATERIALS FOR CDM SITE (ONSITE AS WELL AS OFFSITE)

Sl.

No.

ELEMENT SPECIFICATION

1. Flooring – Entire floor Area

1 Black Granite

Flooring

(Material &

Labour)

Jet Black Granite tiles (2’ x 1’) with 10 mm thickness for flooring

including area relating to shutter rails and steps / elevation provided

in the front as approach to the CDM entrance. Fixing in cement

mortar 1:5, complete with neat cement float filling joints with neat

matching color cement slurry, rubbing and washing.

2. False Ceiling

(Material &

Labour)

False ceiling GI tiles metal sheet plain (Armstrong or Interarch or

equivalent) of size 600 cm x 600 cm non-perforated made out of 0.3

mm Galvanized steel non perforated with powder coated finish. GI

sections for grid suspension system. Cut-outs to be made for

accommodating lighting fixtures.

3. Side wall

Construction

(Material &

labour)

P/M 9" thick brick wall in cement motor 1:4 including railing with plaster

12 mm thick in cement motor 1:4 on both sides with cutting complete.

Cost for single wall to be quoted.

4. Sand Plaster

(material &

labour)

12 mm thick sand plaster in cement motor 1:4

5. Paneling in the

CDM room

Providing & fixing in position Aluminium Composite Panel (ACP) with

framing of Aluminium Tube sections of min 1.5" * 1" and 20 gauge 2'-

0" C/C both ways. ACP to be in 2' width panels or distributed equally.

Panels to be fixed to the frame with 3M or equivalent adhesive. Joints

to be finished with Silicon based sealant. ACP thickness of 3 mm

minimum. Aluminium foil thickness to be min 0.20 mm on both sides.

Alubond, Eurobond, Fuji bond, Alco bond or equivalent ISO certified

or approved brands to be used. Bright silver Shade to be as per bank's

approval. Additional Sections to be provided to fix the Indoor AC

units. Both the AC units to be installed near the machine area at the

highest position.

6. Main door - 3' 6"

X 7' (material &

labour)

Providing and fixing Aluminium door comprising of approximate

83.5mm vertical members, approximate 85-90 mm top & bottom,

approximate 83.5 mm middle member, Black powder coated.

Thickness of section not less than 1.5 mm. Heavy duty Dorma, Hemco,

Everite, Hyper or ISI approved equivalent.6 mm clear polycarbonate

sheet on both sides. Suitable rubber beading. Wool pile/ Weather strip

on one vertical member. Providing and fixing SS brush finish door

handle - min 12" - to fit on Aluminium section. The door size is 3'6" X 7'-

0"

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7. External Fixed

Glazing - Front

portion

Providing and fixing Aluminium door comprising of approximate

83.5mm vertical members, approximate 85-90 mm top & bottom with

8mm Clear Glass and to be laminated with clear anti-shatter film on

one side, vinyl sticker to be affixed on the glass / etched.

8. External

Painting

Snowcem Cement or equivalent paint on the exterior walls matching

with the existing colour.

9. Front wall

cladding

Black granite Slab should be used in any portion of the front wall

cladding to improve the elegance and should cover the entire front

area other than the glazed portion.

10. Vinyl

Translucent film

on main door /

front glazed

portion

IOB & Instacash Logo with horizontal bands in vinyl film of approximate

size 12” x 12” each.

11. Demolition of

brick walls /

flooring (labour)

Demolition of existing brick walls / tilling including disposal of rubbish.

Removal of windows / ventilators and consequent filling of the

opening.

12. Electrical

Cables /

switches /

sockets /

distribution

boards

(material and

labour)

Modular distribution board comprising of Incomer 63 A Isolator (4

pole). One Double Pole 32 A MCB at incomer & 3 outgoing 16A SP

MCB controlled for CDM, Emergency Light. 4 Nos UPS 6/16A Modular

Switch Socket Output. 2 Nos, 20A Metal Clad Socket should be

provided for UPS Incoming & Outgoing. One more Double Pole 32 A

MCB at incomer for 02 Nos 20A Metal Clad for ACs. One No 16A SP

MCB should feed the supply to one no. 16A timer switch at night glow

day off mode. 2 Nos. 16A SP MCB should be available for general light

& 01 No 16A SP MCB should feed the supply 2Nos 6/16A Modular

Switch Socket at Raw Power. All wiring of ISI FRLS cables. Lighting points

including circuit wiring with 1.5 Sq mm copper wire and for UPS and

AC input and output wiring 4 Sq mm copper wire through cable

manager. Auto Phase Static Switch [APC AP7701 to AP7723, Emerson

Hi-switch-2 (3Pole), DB Power, Insta-Switch or equivalent] to reduce

the down time of CDM machine. All neutral and earth links should be

of minimum 63A. All Switches, MCBs, ELCBs, cables to be ISI make:

Legrand, GE, Anchor Roma, MK, Indokrupp, Crabtree, Finolex, L&T,

Siemens. Single line diagram showing the lighting, power & UPS power

distribution in CDM room with size and ratings of wires, etc. to be

provided.

13. Earthing Station

(material and

labour)

Based on Earthing Electrode with inbuilt copper strip/GEL/GAF based.

Should have resistance< 1 Ohm and should be < 2V between neutral

and earth. Suitable electrode be used as per the site requirements.

Earth enhanced compound powder (Gel) with hardener to be

provided minimum 20Kg per site/ Back Fill/Site Filled compound

(BFC/BSC)- 100 Kg. Earthing Warranty for 4 years. The electrode should

be minimum 60mm dia and 3 Meter length or 80 mm dia and 2 meter

length. Dedicated earthing for CDM.

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


14 Earthing wire 6 mm solid copper PVC insulated wire for extending from the earth pit

to CDM room using a 2 mm thick PVC 19 mm dia conduit.

15. Visual

Merchandising

Designer level customized branded Information Panel, Writing ledge,

Cheque deposit box; 16 swg cr metal, die pressed with powder coat.

Waste Bin and storage space for house-keeping material as per banks'

Design. Bank will provide the design at the time of SIS(sample Site

implementation) or PO

16. Customised

CDM Guide

Customised CDM guide with digital printing and wall mounted on

studs

17. Customised

Sticker set

Colour Customised user stickers for CDM input / output devices,

release bell, entrance door.

18. Poster

Frames -

Wall Hung

2 sheets of 36” x 24” clear acrylic (Poster to be sandwiched in

between). Outer sheet is 5 mm thick and bevelled crystal edge

polished for ¾” at 8-10 degrees on all sides in the front. Rear sheet is 5

mm thick flat. Rate inclusive of S1 grade aluminium.

19. Chair 1 No plastic chair (Bristol / Pepsi blue colour) of reputed make –

Neelkamal or equivalent

20. Lighting – Porch

area

Providing & Fixing recessed downlighter 4 W Power LEDs. Min Lux 125.

OEMs: Seoul Semiconductor, GE, Osram Opto Semiconductor, Kree,

Seoul Opti Devices or equivalent

21. Lighting Lighting Fixture 2'x2' with Power LED Lights. LED's of Seoul

Semiconductor, GE, Osram, Kree, Seoul Opti Devices or equivalent.

Max 30W. All LED's to be connected to UPS power supply. Warranty

from principals for LEDs-- min 3 years. Rated for min 50000 hours. Min

175 Lux. To be propped with additional ceiling support.

22. Data Cabling

with Conduit

Data Cabling from the branch server room up to the switch inside the

CDM room Data Cabling from the branch server room up to the switch

inside the CDM room

23. Floor standing

rack for housing

UPS, batteries,

distribution

board and

keeping all

stabilsers,

routers, etc

Width Min 600mm; depth min 800mm; Height 36U for housing UPS with

8 hours battery backup.

To be able to take 600 kg weight.

Frame: 16 gauge CRCA Steel.

Front Door: CRCA sheet steel plain door perforated, (Hinge fitting RH

or LH, freely selectable on site). Hinges with captive hinge pins, door

opening angle. Front door numeric lock of Godrej or equivalent make.

Service door at the rear or side depending on site.

Door: CRCA sheet steel plain perforated door, (Hinge fitting RH or LH,

freely selectable on site). Rear /side door Lockable. All doors/side

panels to be 18 gauge. Power strip with min 6 No 5/15 universal power

points. For sides CRCA sheet steel perforated.

Five 16 gauge sheet CRCA shelves (all shelves can be pulled out and

placed at any height) for keeping equipment. No castors. Proper

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


Cable management system.

A set of 4 fans mounted on the top for forced ventilation.

24. Waste Paper

Basket

1 No plastic waste paper basket (Bristol / Pepsi Blue colour) of reputed

make.

25. Conduiting for

VSAT / leased

lines

Providing & fixing of 25 mm dia PVC 2 mm thick conduit of ISI make

with saddling complete for connectivity.

26. Shutter boxing

with trap door

Providing & fixing in position Aluminium Composite Panel (ACP) with

framing of Aluminium Tube sections of min 1.5" x 1" and 20 gauges 2’-

0" C/C both ways. Joints to be finished with Silicon based sealant. ACP

thickness of 3 mm minimum. Aluminium foil thickness to be min 0.20

mm., 2'-0" C/C both ways. ACP to be in 2' width panels or distributed

equally. Alubond, Eurobond, Fujibond, Alcobond or equivalent ISO

certified brands to be used. Shades to be as per bank's approval. Trap

door will be 12 mm marine ply finished with ACP

27. Fire Extinguisher One unit of 1 Kg. Capacity "ABC" type fire extinguisher of Minimax /

Cease-fire or equivalent make, to be provided in CDM room.

28. Signage and

Lollipop

Signage and Lollipop with timer: As per specifications given in

Annexure 1 (H)

Note:

1 All the major electrical items including electrical cables, switches, lighting etc offered

should bear ISI certification. Make & Model of the brands offered should be clearly

mentioned in the technical bid.

2 Any deviations on the technical specifications have to be mentioned in the technical

bid.



RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE–I (E)

Technical Specification for Glow sign board, Lolli-pop and timer

Sl.

No.

SPECIFICATION Qty Rate Amount

(Rs.)

GLOW SIGN BOARD

1 20 mm x 20 mm MS square tube fabrication and 22 gauge G.I. powder coated

sheet for all side panels

Special ‘L’ aluminum section for ‘J’ clamp flex tensioning

Sign face using 3M Panagraphics II flex material with 3M Scotchcal 3630 series

vinyl (3M MCS warranty for 5 years) or equivalent.

Edge to edge lighting in Philips tube light and copper choke with 3/20 wiring.

Tube light placing will be one number for every 4 square feet.

It should be arranged to facilitate easy maintenance of tube lights, chokes,

starters, wiring, etc without disturbing the flex material.

2 The size of the name board will be 10 ft. by

3 ft. 9 inches (10’ x 3’9”).

1200

LOLLI-POP BOARD

3 The size of the lolli-pop would be 6 sq.ft.

Erection.

Depending on site availability / conditions,

the board may be erected either on the

building above the CDM entrance; or

where visibility is to be enhanced, the

board may be erected on MS pipes of 2.5”

diameter with supporting angles. The entire

frame is to be painted with one coat of red-

oxide and 3 coats of black enamel paint.

The poles are to be erected on a concrete

base.

1200

4 TIMER

MDS or L&T make with MCB (with one-year

warranty) or equivalent. MCB capacity will

depend on the size of board / number of

tube lights fitted.

1200

TOTAL 1200

1. QUOTATION IS TO BE MADE FOR THE SIZES SPECIFIED ABOVE.

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


However Payment will be made proportionately as per the actual measurement for both

GLOW SIGN BOARD and LOLLI-POP in each location excluding the cost of TIMER & MCB which

would be fixed.



ANNEXURE II (A)

OFFER COVERING LETTER

DATE:


Information Technology Department,

Indian Overseas Bank,

Central Office,

763, Anna Salai,

CHENNAI – 600 002.

Dear Sir,

Sub: Your RFP No.RFP/ITD/013/18-19 dated 26.02.2019 FOR THE SUPPLY, INSTALLATION

AND MAINTENANCE OF CASH RECYCLERS:

With reference to the above RFP, having examined and understood the instructions, terms and

conditions forming part of the RFP, we hereby enclose our offer for providing said Cash

Recycler as detailed in your above referred RFP.

We confirm that the offer is in conformity with the terms and conditions as mentioned in the

above-cited RFP and agree to all the terms and conditions of the RFP and subsequent

amendments made, if any.

We also understand that the Bank is not bound to accept the bid / offer either in part or in full

and that the Bank has right to reject the bid / offer in full or in part or cancel the entire tendering

process without assigning any reasons whatsoever.

We furnish hereunder the details of Demand Draft / Bank guarantee in lieu of EMD submitted

towards RFP document fees and EMD Amount.

Description Amount in

INR

DD / BG

NUMBER

DATE OF THE

DD / BG

Name of issuing

Bank & Branch

Cost of Bid Document 20,000/-

EMD/ Bank guarantee

Amount

70,00,000/-

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


Authorized Signatory Name and Designation Office Seal

Place:

Date:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE – II (B)

Format for Technical Bid

1) Name and Address of the Company

2) Registered Address of the Company

3) Location of factory/assembly /Integration

3) Year of Incorporation

4) Local/Contact Address

5) Contact Person

a) Name:

b) Designation:

c) Phone:

d) Fax:

e) Cell No:

f) E-mail

6) Details of Cash Recycler manufactured directly by vendor

(OEM).

7) Details of Cash Recycler for which the bidder has

Authorization from OEM authorizing the bidder as

reseller/channel partner.

9) Turnover and Net Profit of the company (Rs. in Crores)

FINANCIAL YEAR Turnover Net Profit (After Tax)

2014-2015

2015-2016

2016-2017

10) Number of Cash Recycler sold (indicate make, brand and

Client of the Cash Recycler sold)

We attach herewith the proof of documents as per clause 1.11 of the RFP are enclosed along

with this technical bid.

We certify that the Cash Recycler items quoted above meet all the Technical specifications

as per Annexure I (A) of the RFP No. RFP/ITD/013/18-19 dated 26.02.2019. We also confirm

that we agree to all the terms and conditions mentioned in this RFP No.RFP/ITD/013/18-19

dated 26.02.2019.


Place:

Date:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE – III

FORMAT FOR INDICATIVE COMMERCIAL BID

1. Name of Bidder :

2. Address of Corporate Office :

TABLE I – TRANSACTION COSTS PER MACHINE:

SNO. DESCRIPTION Approximate

Number of

Transactions per

day

No of

Transactions

per month

(a)

Rate per

Transaction

(b)

Total

Cost per

month

(a*b)

1.

Cost of Financial


(Deposit)

Upto 100 3000

100-150 3000

150-200 3000

More than 200 3000

2.

Cost of Financial


(Withdrawal)

Upto 100 3000

100-150 3000

150-200 3000

More than 200 3000

3.

Cost of Financial

Transactions- Offsite

(Deposit)

Upto 100 3000

100-150 3000

150-200 3000

More than 200 3000

4.

Cost of Financial


(Withdrawal)

Upto 100 3000

100-150 3000

150-200 3000

More than 200 3000

5.

Cost of Non-financial


Upto 100 1000

100-150 1000

150-200 1000

More than 200 1000

6. Cost of Non-financial


Upto 100 1000

100-150 1000

150-200 1000

More than 200 1000

7. TOTAL TRANSACTION COST PER MONTH (GRAND TOTAL)

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


TABLE: II- OTHER COSTS

Sl.

No.

Description

Make & Model:

Unit Price

( Rs)

(a)

No of Transactions per

Month

(b)

Total Annual

Cost (Rs.)

(a*b*12)

TRANSACTION COSTS FOR THE 2nd, 3rd…… CASH RECYCLER PLACED AT ANY LOCATION

1.a Cost of Financial Transactions-

Cash Deposit at Offsite Location

3000

1.b Cost of Financial Transactions-

Cash Withdrawal at Offsite

Location

3000

1.c Cost of Non-Financial

Transactions at Offsite Location

1000

2 Cost of Care Taker per location

2.a Care Taker -1 Shift

2.b Care Taker -2 Shift

2.c Care Taker -3 Shift

NOTE:

• L1 shall be determined based on the lowest price quoted by any of the technically

qualified bidders in (Grand Total) Serial No 7 of Table No I, in the Reverse Auction.

• Prices quoted in Table II shall not be considered for L1 determination and Bank

reserves the right to negotiates on these prices with the L1 bidder based on the

extant market prices and conditions.

• The quantity of transactions mentioned in the above table is for the purpose of TCO

& L1 Calculation only and should not be construed as commitment from the Bank.

• Bank shall make payments on the Per transaction basis for Successful Financial

(wherever cash is dispensed) and Non-Financial Transactions where Successful

transactions are all transactions that are logged in Bank’s switch.

• Non-Financial transactions include Balance Enquiry, Mini Statements, Mobile

Recharge, Fund transfer, Bill Payments and Tax Payments. In future Bank may choose

to add to this list.

• SB will be selected through reverse auction process and the best indicative price.

• Rate per Transaction of Non-Financial Transaction cannot exceed 25% of Financial

Transaction.

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


• Rate per Transaction of Financial Transaction at onsite location cannot exceed 70%

of Financial Transaction at offsite location.

• Rate per Transaction of Financial and Non-financial transactions for 2nd and 3rd CDMs

should not exceed 50% of the Financial and Non-Financial Transaction respectively

for that particular site/location.

We certify that Cash Recyclers quoted above meets the Technical Specifications as per

Annexure-I (A) of the RFP No. RFP/ITD/013/18-19 dated 26.02.2019 and prices quoted are all in

compliance with the terms indicated in clause 1.10 of the RFP no RFP/ITD/013/18-19 dated

26.02.2019. We also confirm that we agree to all the terms and conditions mentioned in this

RFP/ITD/013/18-19 dated 26.02.2019.


Place:

Date:

Example:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE IV

LETTER OF AUTHORISATION / MANUFACTURER AUTHORISATION FORM

(Bidder to attach separate authorisation letter for each of the authorisation)

We OEM of the Cash Recycler hereby authorise M/s. _________________________ (name of the

company with address) to quote prices for the following components of the Cash Recycler

etc invited vide its RFP No. RFP/ITD/013/18-19 dated 26.02.2019.

(Tick whichever is appropriate and strike out others)

Make and Model:

WE (Name of the OEM) also confirm the following:

a) Technical specification of the Cash Recycler / equipment quoted by the bidder

meets the specifications stipulated in the above-cited RFP.

b) In the event of bidder, not providing services or services provided by the bidder

is not adequate, and then the same shall be provided to the Bank at the same

terms and conditions of the RFP directly or thru other partners / authorized

resellers equivalent to the bidder.

c) The Cash Recycler / equipments for which the bid is submitted are for latest /

running models and are not marked to be withdrawn during the next 36 months.

d) Spares for the Cash Recycler / equipment quoted by the bidder will be

available for at least 7 years from the date of delivery of the Cash Recycler /

equipment.

e) Delivery schedule stipulated in the RFP will be strictly adhered to.


Place:

Date:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE V

DETAILS OF SUPPORT INFRASTRUCTURE AVAILABLE WITH BIDDER

S No: Name of Regional

Office Location

Contact details with

names , address ,

contact Number, e-

mail ID etc.

Specify whether

direct service centers

or exclusive

franchisee service

centers or authorized

service centers

Number of

Service

Engineers

attached

1. Ahmedabad

2. Bangalore

3. Baroda

4. Berhampur

5. Bhopal

6. Bhubaneswar

7. Chandigarh

8. Chennai –I

9. Chennai –II

10. Coimbatore

11. Dehradun

12. Delhi

13. Ernakulam

14. Erode

15. Guwahati

16. Hyderabad

17. Jaipur

18. Kancheepuram

19. Karaikudi

20. Kolkata (M)

21. Kolkata II

22. Lucknow

23. Ludhiana

24. Madurai

25. Mangalore

26. Meerut

27. Mumbai

28. Mumbai-II

29. Nagercoil

30. Nagpur

31. NCR Delhi

32. Panaji-Goa

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


33. Patna

34. Pondicherry

35. Pune

36. Raipur

37. Ranchi

38. Salem

39. Siliguri

40. Thanjavur

41. Thiruvananthapuram

42. Tiruchirapalli

43. Tirunelveli

44. Tuticorin

45. Varanasi

46. Vellore

47. Vijayawada

48. Visakhapatnam

49. Warangal

We hereby certify that the details of direct service centers or exclusive franchisee service

centers or authorized service centers mentioned above are of our own.


Place:

Date:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


Annexure – VI

LETTER OF UNDERTAKING

The Assistant General Manager

Information Technology Department


Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

1. We hereby confirm that we agree to all the RFP terms and conditions of the RFP No.

RFP/ITD/013/18-19 dated 26.02.2019, its Annexure’s, amendments made to the RFP without

any pre-conditions. Any presumptions, assumptions, deviations given or attached as part of

technical document (technical bid) be treated as null and void.

2. We confirm that the undersigned is authorized to sign on behalf of the company and the

necessary support document delegating this authority is enclosed to this letter.

3. We also agree that you are not bound to accept the lowest or any bid received and you

may reject all or any bid without assigning any reason or giving any explanation

whatsoever.

Dated at__________ this ______________ day of __________________2015.

Yours faithfully,

For ____________________

Signature: _______________

Name: __________________


Place:

Date:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE -VII

SELF DECLARATION – BLACKLISTING

The Assistant General Manager

Information Technology Department


Central Office

763 Anna Salai

Chennai- 600 002

Dear Sir,

We hereby certify that, we have not been blacklisted in any Central Government / PSU /

Banking / Insurance company in India as on date of the RFP.


Place:

Date:

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE – VIII

PROFORMA OF BANK GUARANTEE (IMPLEMENTATION & PERFORMANCE)

THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of

_____________ Two Thousand Nineteen

BY:

______________________ Bank, (*) a body corporate constituted under Banking Companies

Acquisition and Transfer of Undertakings) Act, 1970, having its Registered Office/ Head Office

at ______________, and a Branch Office at ______________________________________________

(hereinafter referred to as “the Guarantor”, which expression shall, unless it be repugnant to

the subject, meaning or context thereof, be deemed to mean and include its successors and

assigns)

IN FAVOUR OF:

Indian Overseas Bank, a body corporate constituted under Banking Companies (Acquisition

and Transfer of Undertakings) Act, 1970, having its Central Office at 763, Anna Salai, Chennai

600 002 (hereinafter referred to as “Bank”, which expression shall unless it be repugnant to the

subject, meaning or context thereof, be deemed to mean and include its successors and

assigns),

1. WHEREAS the Bank, on _____________________ has concluded a Contract with

___________________ a company within the meaning of the Companies Act, 1956 (1 of

1956) and having its registered office at ______________________________ for supply of Cash

recyclers (hereinafter collectively called “ Cash Recycler”) and installation at its Branches

and other offices located across the Country.

2. AND WHEREAS pursuant to the Bid Documents, purchase order, and the other related

documents (hereinafter collectively referred to as “the said documents”), the Bank has

agreed to purchase from M/s…………………………….………………………who has agreed

to provide to the Bank ………………….the said Cash Recycler, more particularly

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


described in the said documents, subject to payment of the price as stated in the said

documents and also subject to the terms, conditions, covenants, provisions and

stipulations contained in the said documents.

3. AND WHEREAS pursuant to the above arrangement, the Bank, has concluded a Contract,

with M/s. ………………………… on ………. (Hereinafter referred to as “the Vendor” which

expression shall unless it be repugnant to the subject, meaning or context thereof, be

deemed to mean and include its successors and assigns), subject to the terms and

conditions contained in the said documents and the vendor has duly confirmed the

same.

4. AND WHEREAS in terms of the Contract stated in the said documents, the vendor has

agreed to warrant comprehensive maintenance of the entire Cash Recycler including

the System, software, components and accessories supplied and to provide an

unconditional and irrevocable performance bank guarantee, in favour of the Bank, from

a Scheduled Commercial Bank other than Indian Overseas Bank acceptable to the Bank

for securing the Bank towards faithful observance and performance by the vendor of the

terms, conditions, covenants, stipulations, provisions of the Contract/the said documents.

5. AND WHEREAS at the request of the Vendor, the Guarantor has agreed to guarantee the

Bank, payment of Rs. ___________ (Rupees _________ __________________ only towards

faithful observance and performance by the Vendor of the terms of the Contract.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the premises, the Guarantor hereby unconditionally, absolutely and

irrevocably guarantees the Bank as follows:

6. The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at

its office at Chennai forthwith, an amount of Rs ……, as aforesaid due to the Bank from

the Vendor, towards any loss, costs, damages, etc. suffered by the Bank on account of

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


default of the Vendor in providing comprehensive maintenance as per the warranty

and contractual terms and in the observance and performance of other terms,

conditions, covenants, stipulations, provisions of the Contract, without any demur,

reservation, contest, recourse or protest or without any reference to the Vendor. Any

such demand or claim made by the Bank, on the Guarantor shall be final, conclusive

and binding notwithstanding any difference or any dispute between the Bank and the

Vendor or any dispute between the Bank and the Vendor pending before any Court,

Tribunal, Arbitrator, or any other authority.

1. The Guarantor agrees and undertakes not to revoke this Guarantee during the

currency of these presents, without the previous written consent of the Bank and

further agrees that the Guarantee herein contained shall continue to be

enforceable until and unless it is discharged earlier by the Bank, in writing.

2. The Bank shall be the sole judge to decide whether the Vendor has failed to

perform the terms of the Contract in providing comprehensive maintenance as

per the warranty and contractual terms by the Vendor to the Bank, and on

account of the said failure what amount has become payable by the Vendor to

the Bank under this Guarantee. The decision of the Bank in this behalf shall be final,

conclusive and binding on the Guarantor and the Guarantor shall not be entitled

to demand the Bank to establish its claim under this Guarantee but shall pay the

sums demanded without any objection, whatsoever.

3. To give effect to this Guarantee, the Bank, may act as though the Guarantor was

the principal debtor to the Bank

4. The liability of the Guarantor, under this Guarantee shall not be affected by

i) any change in the constitution or winding up of the Vendor or any absorption,

merger or amalgamation of the Vendor with any other company, corporation

or concern; or

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ii) any change in the management of the Vendor or takeover of the

management of the Vendor by the Government or by any other authority; or

iii) acquisition or nationalisation of the Vendor and/or of any of its undertaking(s)

pursuant to any law; or

iv) any change in the constitution of the Bank / Vendor; or

v) any change in the set up of the Guarantor which may be by way of change

in the constitution, winding up, voluntary or otherwise, absorption, merger or

amalgamation or otherwise; or

vi) the absence or deficiency of powers on the part of the Guarantor to give

Guarantees and/or Indemnities or any irregularity in the exercise of such

powers.

5. Notwithstanding anything to the contrary contained herein:

i) Our liability under this Bank guarantee shall not exceed Rs___________

(Rupees __________________ only) and

ii) This Bank guarantee shall be valid upto and till ………..; and being the date

of expiry of the guarantee and

iii) We are liable to pay upto the guaranteed amount only and only if we

receive from you a written claim or demand within the claim period not later

than 12 months from the said expiry date relating to default that happened

during the guarantee period and our liability under this bank guarantee shall

be extinguished and our liability under the bank guarantee shall stand

discharged unless such written claim or demand is received by us from you

on or before______**_____being the date of expiry of the claim period.

6. For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising there from the courts of Chennai city

where the Bank has its Central Office shall alone have jurisdiction to the exclusion of all other

courts.

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day,

month and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.___________________________,

its authorised official.

(*) To be suitably altered depending on the nature of constitution of the bank that issues the

guarantee.

(**) There shall be a claim period of 12 months from the date of expiry of the guarantee. Hence

the date should be 12 months from the date of expiry of guarantee.

RFP/ITD/013/18-19 dated 26.02.2019


_________________________________________________________________________________________________


ANNEXURE IX

BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT

To …………………………….………………

…………………………………………...

…………………………………………...

WHEREAS _____________________________(Name of Tenderer) (hereinafter called "the Tenderer"

has submitted its tender dated _______________________ (Date) for the execution of (Name of

Contract)_____________ _______(hereinafter called "the Tender") in favour of

______________________hereinafter called the "Employer"; KNOW ALL MEN by these presents

that we, _________(name of the issuing Bank), a body corporate constituted under the

_______________________having its Head Office at __________________amongst others a

branch/office at ________________ (hereinafter called "the Bank" are bound unto the employer

for the sum of Rs_______________(Rupees________________________________________only) for

which payment well and truly to be made to the said Employer, the Bank binds itself, its

successors and assigns by these presents; THE CONDITIONS of this obligation are:

(a) If the Tenderer withdraws its Tender during the period of Tender validity specified in the

Tender; or

(b) If the Tenderer having been notified of the acceptance of his Tender by the Employer

during the period of Tender validity;

(i) fails or refuses to execute the Agreement, if required; or

(ii) fails or refuses to furnish the performance security, in accordance with clause ___________

of conditions of Contract.

We undertake to pay to the Employer up to the above amount upon receipt of his first written

demand without the Employer having to substantiate his demand, provided that in his demand

the Employer will note that the amount claimed by him is due to him owing to the occurrence

of one or both of the two conditions, specifying the occurred condition or conditions.

Notwithstanding anything contained herein

i) Our liability under this Bank Guarantee shall not exceed Rs.__________ (Rupees

________________________________only)

ii) This Bank Guarantee is valid up to ________________ and

iii) We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee

only and only if you serve upon us a written claim or demand on or before

______________________ (mention period of guarantee as found under clause (ii) above plus

claim period)

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Dated _________________day of ________________________2017.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.___________________________,

its authorised official.

(*) To be suitably altered depending on the nature of constitution of the bank that issues the

guarantee.

(**) There shall be a claim period of 12 months from the date of expiry of the guarantee.

Hence the date should be 12 months from the date of expiry of guarantee.

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ANNEXURE X


Information Technology Department,

Indian Overseas Bank,

Central Office,

763, Anna Salai,

Chennai – 600 002

Sir,

Sub: Confirmation for Government Rules relating to Minimum Wages:

Ref: Your Purchase Order No _______ dated______

We refer to your purchase order no. Dated / Service Level Agreement awarding contract for

__________________.

In this regard we confirm that the employees engaged by our Company o carryout the services in

your bank for the above said contract are paid minimum wages / salaries as stipulated in the

Government (Central / State) Minimum Wages / Salaries act in force. We also indemnify the Bank

against any action / losses / damages that arise due to action initiated by Commissioner of Labour

for non compliance to the above criteria.

We further authorize the Bank to deduct from the amount payable to the Company under the

contract or any other contract of the Company with the Bank if a penalty is imposed by Labour

Commissioner towards non-compliance to the “Minimum Wages / Salary stipulated by government

in the Act by your company.


Place:

Date:

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ANNEXURE-XI

FORMAT FOR NON-DISCLOURE AGREEMENT

THIS AGREEMENT made and entered into at Chennai on this the…..day of………2017 between

Indian Overseas Bank, a body corporate constituted under the Banking Companies

(Acquisition & Transfer of Undertakings) Act 1970, having its Central Office at No.763, Anna

Salai, Chennai, hereinafter called the “BANK” which term shall wherever the context so require

includes its successors and assigns

8 AND

……………………a company incorporated under the Companies Act 1956 with its registered

office at ……. and its local office at ………… ……… …………… ……….. hereinafter

called the “COMPANY” which term shall wherever the context so require includes its successors

and assigns, WITNESSETH:

WHEREAS

The Bank is interalia engaged in the business of banking and in the course of such business

activity intend to implement Cash Recyclers at its Organization.

The Bank has short-listed the Company after completion of single enquiry process for

procurement of “Cash Recyclers” in its office. The details of such activities are as per Purchase

Order issued by the Bank, duly accepted by the Company.

The parties intend to engage in discussions and negotiations concerning establishment of

business relationship between themselves. In the course of discussions and negotiations, it is

anticipated that the parties may disclose or deliver to the other certain or some of its trade

secrets or confidential or proprietary information for the purpose of business relationship.

NOW THERFORE THIS AGREEMENT WITNESSETH and it is hereby agreed by and between the

parties hereto as follows:

1. Confidential information-

Confidential information means all information disclosed/furnished by either party to another

party in connection with the business transacted/ to be transacted between the parties.

Confidential information shall include any copy, abstract, extract, sample, note or module

thereof and electronic material or records.

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The Company may use the information solely for and in connection with the purpose the

information was conveyed.

2. Use of Confidential Information.

i. Each party agrees not to use the other’s confidential information for any purpose other

than for the specific purpose. Any other use of such confidential information by any

party shall be made only upon the prior written consent from the authorized

representative of the other party or pursuant to subsequent agreement between the

Parties hereto.

ii. The Company shall not commercially use or disclose for commercial purpose any

confidential information or any materials derived there from, to any other person or

entity other than persons in its direct employment who have a need to access and

knowledge of the said information, solely for the purpose authorized above.

iii. The Company shall not make news release, public announcements, give interviews,

issue or publish advertisements or Agreement, the contents/provisions thereof, other

information relating to this agreement, the purpose, the Confidential information or

other matter of this agreement, without the prior written approval.

3. Exemptions

The obligations imposed upon either party herein shall not apply to information, technical

data or know how whether or not designated as confidential, that:

i. Is already known to the receiving party (i.e. the party receiving the

information) at the time of the disclosure without an obligation of

confidentiality

ii. Is or becomes publicly known through no unauthorized act of the

receiving party

iii. Is rightfully received from a third party without restriction and without

breach of this agreement

iv. Is independently developed by the Receiving party without use of the

other party’s Confidential information and is so documented

v. Is disclosed without similar restrictions to a third party by the Party owning

the confidential information

vi. Is approved for release by written authorization of the disclosing party;

or

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vii. Is required to be disclosed pursuant to any applicable laws or regulations

or any order of a court or a governmental body; provided, however that

the Receiving party shall first have given notice to the Disclosing Party

and made a reasonable effort to obtain a protective order requiring

that the confidential information and / or documents so disclosed be

used only for the purposes for which the order was issued.

4. Term

This agreement shall be effective from the date of the execution of this agreement and

shall continue till expiration or termination of this agreement due to cessation of the business

relationship between the parties. Upon expiration or termination as contemplated herein

the Receiving party shall immediately cease any or all disclosures or uses of confidential

information and at the request of the disclosing party, the receiving party shall promptly

return or destroy all written, graphic or other tangible forms of the confidential information

and all copies, abstracts, extracts, samples, note or modules thereof

The obligations of the Company respecting disclosure and confidentiality shall continue to

be binding and applicable without limit until such information enters the public domain.

5. Title and Proprietary rights

Notwithstanding the disclosure of any confidential information by the Company, the bank

shall retain title and all intellectual property and proprietary rights in the confidential

information. No license under any trademark, patent or copyright or application for the

same, which exist or thereafter may be obtained by the Bank is either granted or implied

by the conveying of confidential information.

6. Return of confidential information:

Upon written demand of the Bank, the firm shall (I) cease using the confidential

information (ii) return the confidential information and all copies, abstracts, extracts,

samples, note or modules thereof to the disclosing party within seven (7) days after receipt

of notice and (iii) upon request of the disclosing party, certify in writing that the firm has

complied with the obligations set forth in this paragraph.

Notwithstanding anything contained in this Agreement, the Company may retain

sufficient documentation to support any opinion/ advice that it may provide. Such

documentation shall continue to be governed by the terms and conditions of this

Agreement.

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7. Remedies:

The firm acknowledges that if it fails to comply with any of its obligations hereunder, the

Bank may suffer immediate, irreparable harm for which monetary damages may not be

adequate. The firm agrees that, in addition to all other remedies provided at law or in

equity, the Bank shall be entitled to injunctive relief hereunder.

8. Entire Agreement:

This agreement constitutes the entire agreement between the parties relating to the

matter discussed herein and supersedes any and all prior oral discussion and/or written

correspondence or agreements between the parties. This agreement may be amended

or modified only with the mutual written consent of the parties. Neither this agreement

nor any rights, benefits and obligations granted hereunder shall be assignable or

otherwise transferable.

9. Indemnity:

The Company agrees to keep confidential all information concerning the Bank that could

be considered as “Confidential Information”.

The Company agrees that in the event of the breach of the clause above by disclosure

of confidential information mentioned hereinabove the Company would indemnify and

keep the Bank indemnified against all losses or damages and all action, suit, litigations or

proceedings (including all costs, charges, expenses relating thereto) that the Bank may

incur or suffer any damage to its property or reputation or otherwise howsoever as part of

the assignment or other related jobs entrusted and done by the Company. The firm

agrees that the amount of compensation as decided by the Bank will be final.

The Company agrees that the above compensation payable is in addition to any other

right or remedy available to the Bank due to the breach of the covenants contained in

this agreement including disclosure of confidential information.

10. Severability:

If any provision herein becomes invalid, illegal or unenforceable under any law, the

validity, legality and enforceability of the remaining provisions and this agreement shall

not be affected or impaired.

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11. Dispute Resolution Mechanism:

In the event of any controversy or dispute regarding the interpretation of any part of this

agreement or any matter connected with, arising out of, or incidental to the arrangement

incorporated in this agreement, the matter shall be referred to arbitration and the award

passed in such arbitration shall be binding on the parties. The arbitral proceeding shall be

governed by the provisions of Arbitration and Reconciliation Act 1996 and the place of

arbitration shall be Chennai.

12. Jurisdiction

The parties to this agreement shall submit to the jurisdiction of courts in Chennai.

13. Governing laws

The provisions of this agreement shall be governed by the laws of India.

In witness whereof the parties hereto have set their hands through their authorized

signatories

BANK COMPANY

(Authorized Signatory) (Authorized Signatory)

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ANNEXURE XII

Ref:

Dated:

To,


Sub: Submission of Offer for Tender ref: RFP/ITD/013/18-19 dated 26.02.2019 for supply,

installation and maintenance of Cash Recyclers in Indian Overseas Bank.

Dear Sir

The Bidder acknowledges that Indian Overseas Bank stands committed to following the

principles of transparency, equity and competitiveness in public procurement` as enumerated

in the integrity Agreement enclosed with the tender document.

The Bidder agrees that the Notice Inviting Tender is an invitation to offer made on the condition

that the bidder will sign the enclosed Integrity Agreement, which is an integral part of the

tender documents, failing which the Bidder will stand disqualified from the tendering process.

The Bidder acknowledges that the bid would be kept open in its original form without variation

or modification for a period of 180 days and the making of the bid shall be regarded as an

unconditional and absolute acceptance of this condition of the NIT/RFP.

Bidder confirms acceptance and compliance with the Integrity Agreement in letter and spirit

and further agrees that execution of the said Integrity Agreement shall be separate and

distinct from the main contract which will come into existence when bid is finally accepted by

Indian Overseas Bank. The bidder acknowledges that the mere signing of Integrity pact

between the Bidder and the Buyer does not in any way guarantee award of Contract to the

Bidder. The bidder acknowledges and accepts the duration of the Integrity Agreement, which

shall be in line with Article 8 of the enclosed Integrity Agreement.

Bidder acknowledges that in the event of the Bidder’s failure to sign and accept the Integrity

Agreement, while submitting the Bid, Indian Overseas bank shall have unqualified, absolute

and unfettered right to disqualify the Bidder and reject the Bid in accordance with the terms

and conditions of the tender.

Yours faithfully,

(Duly Authorized Signatory of the Bidder)

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Annexure XIII

PRE CONTRACT INTEGRITY PACT Preamble

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on this the

day of (month) 2017, between, on one hand, Indian Overseas Bank acting through Shri

, Designation of the 'officer of Indian Overseas Bank, a nationalized Bank and an undertaking

of the Government of India constituted under the Banking Companies (Acquisition and

Transfer of Undertakings) Act, -1970 hereinafter called the "BUYER", which expression shall mean

and include, unless the context otherwise requires, his successors and permitted assigns) of the

First Part and M/s , a Company incorporated under the Companies Act,

or a Partnership Firm registered under the Indian Partnership Act, 1932 or the Limited Liability

Partnership Act, 2008 represented by Shri. , Chief Executive Officer/ all

the Partners including the Managing Partner (hereinafter called the" BIDDER/Seller" which

expression shall mean and include, unless the context otherwise requires, his successors and

permitted assigns) of the Second Part.

WHEREAS the BUYER proposes to procure (Name of the Stores/Equipment / ltem / Services) and

the BIDDER/Seller is desirous of offering / has offered the stores/Equipment / ltem / Services and

WHEREAS the BIDDER is a private company/public company / Government undertaking /

partnership / LLP / registered export agency and is the original manufacturer / lntegrator /

authorized / Government sponsored export entity of the stores / equipment / item or Service

Provider in respect of services constituted in accordance with the relevant law in the matter

end the buyer is a Nationalized Bank and a Government Undertaking as such.

WHEREAS the BUYER has floated a tender (Tender No.: ) hereinafter referred to as

“Tender / LTE" and intends to award, under laid down organizational procedures, contract/s

purchase order / work order for (name of contract/order) or items covered under the tender

hereinafter referred to as the "Contract".

AND WHEREAS the BUYER values full compliance with all relevant laws of the land, rules, bye-

laws, regulations, economic use of resources and of fairness/transparency in its relation with its

Bidder(s) and Contractor(s).

AND WHEREAS, in order to achieve these goals, the BUYER has appointed Independent

External Monitors (leM), to monitor the tender process and the -execution of the Contract for

compliance with the Principles as laid down in this Agreement.

AND WHEREAS to meet the purpose aforesaid both the parties have agreed to enter into this

Integrity Pact or "Pact", the terms and conditions of which shall also be read as Integral part

and parcel of the Tender documents and Contract between the parties.

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NOW, THEREFORE in, consideration of mutual covenants contained in this Pact, to avoid all

forms of corruption by following a system that is fair, transparent and free from any

influence/prejudiced dealings, the parties hereby agree as follows and this Pact witnesseth as

under:

The contract is to be entered into with a view to:-

Enabling the BUYER to procure the desired said stores/equipment/item/Services at a

competitive price in conformity with the defined specifications by avoiding the high cost and

the distortionary impact of corruption on public procurement and

Enabling BIDDERs to abstain from bribing or indulging in any corrupt prac1ice in order to secure

the contract by providing assurance to them that their competitors will also abstain from

bribing and other corrupt practices and the BUYER will commit to prevent corruption, in any

and all forms, by its officials by following transparent procedures.

The parties hereby agree hereto to enter into this Integrity Pact and agree as

follows:

Article 1: Commitments of the BUYER

1.1 The BUYER undertakes that no official/ employee of the BUYER, connected directly or

indirectly with the contract, will demand, take a promise for or accept, directly or through

intermediaries, any bribe, consideration, gift, reward, favour or any material or immaterial

benefit or any other advantage from the BIDDER, either for themselves or for any person,

organization or third party whether or not related to the contract in exchange for an

advantage in the bidding process, bid evaluation, contracting or implementation process

related

to the contract.

1.2 The BUYER will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all

BIDDERs the same- information and will not provide any such information to any particular

BIDDER which could afford an undue and unfair advantage to that particular BIDDER in

comparison to other BIDDERs. The BUYER will ensure to provide level playing field to all BIDDERS

alike.

1.3 All the officials of the BUYER will report to the appropriate Government office any

attempted breach(es) or breaches per se of the above commitments as well as any substantial

suspicion of such a breach.

1.4. In case any such preceding misconduct on the part of such official(s) is reported by the

BIDDER to the BUYER with full and verifiable facts and the same is prima facie found to be

correct by the BUYER, necessary disciplinary proceedings, or any other action as deemed fit,

including criminal proceedings may be initiated by the BUYER and such a person shall be

debarred from further dealings related to the contract process. In such a case while an enquiry

is being conducted by the BUYER, the proceedings under the contract would not be stalled.

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Article 2: Commitments of BIDDERs

2. The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair

means and illegal activities during any stage of its bid or during any pre-contract or post-

contract stage in order to secure the contract or in furtherance to secure it and in particular

commit itself to the following:-

2.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration,

reward, favour, any material or immaterial benefit or other advantage, commission, fees,

brokerage or inducement of any kind to any official(s)/employee/persons related to such

Official(s) / employees of the BUYER, connected directly or indirectly with the bidding process,

or to any person, organization or third party related to the contract in exchange for any

advantage in the bidding, evaluation, contracting and implementation of the contract.

2.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or

indirectly any bribe, gift, consideration, reward, favour, any material or immaterial benefit or

other advantage, commission, fees, brokerage or inducement of any kind to any official of the

BUYER or otherwise in procuring the Contract or forbearing 'to do or having done any act in

relation to the obtaining or execution of the contract or any other contract with the Bank for

showing or forbearing to show favour or disfavour to any person in relation to the contract or

any other contract with the Bank.

2.3 The BIDDER shall disclose the name and address of agents and representatives and Indian

BIDDERs shall disclose their foreign principals or associates.

2.4 The BIDDER shall disclose the payments to be made by them- to agents/brokers or any other

intermediary, in connection with this bid/contract.

2.5 The BIDDER further confirms and declares to the BUYER that the BIDDER is the original

manufacturer / lntegrator / authorized / government sponsored export entity of the

stores/equipment/item/Services and has not engaged any individual or firm or company

whether Indian or foreign to intercede, facilitate or in any way to recommend to the BUYER or

any of its functionaries, whether officially or unofficially to award the contract to the BIDDER,

nor has any amount been paid, promised or intended to be paid to any such individual, firm

or company in respect of any such intercession, facilitation or recommendation.

2.6 The BIDDER, either while presenting the bid or during pre-contract negotiations or before

signing the contract, shall disclose any payments he has made, is committed to or intends to

make to officials of the BUYER or their family members, agents, brokers, or any other

intermediaries in connection with the contract and the details of services agreed upon for such

payments.

2.7 The BIDDER will not collude with other parties interested in the contract to impair the

transparency, fairness and progress of the bidding process, bid evaluation, contracting and

implementation of the contract.

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2.8 The BIDDER will not accept any advantage in exchange for any corrupt practice, unfair

means and illegal activities.

2.9 The BIDDER shall not use improperly, for purposes of competition or personal gain, or pass

on to others, any information provided by the BUYER as part of the business relationship,

regarding plans, technical proposals and business details, including information contained in

any electronic data carrier. The BIDDER also undertakes to exercise due and adequate care

to avoid unauthorized disclosure of such information.

2.10 The BIDDER commits to refrain from giving any _complaint directly or through any other

manner without supporting it with full and verifiable facts.

2.11 The BIDDER undertakes not to instigate directly or indirectly any third person to commit any

of the actions mentioned above.

2.12 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the-BIDDER,

either directly or indirectly, is a relative of any of the officers of the BUYER, or alternatively, if any

relative of an officer of the BUYER has financial interest/stake in the BIDDER's firm, the same shall

be disclosed by the BIDDER at the time of filing of tender.

The term 'relative 'for this purpose would be as defined in Section 6 of the Companies Act 1956

and as may be prescribed under the Companies Act 2013 and the relevant Rules

.

2.13 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings

or transactions, directly or indirectly, with any employee of the BUYER.

Article 3 - Equal Treatment of all Bidders/Contractors/Subcontractors

3. Bidder(s) /Contractor(s) undertake(s) to demand from all subcontractors a commitment in

conformity with this Integrity Pact. The Bidder/Contractor shall be responsible for any

violation(s) of the Principles laid down in this agreement/Pact by any of its Sub-contractors/sub-

vendors.

3.1 The BUYER will enter into Pacts on identical terms as this one with all Bidders and Contractors.

3.2 The BUYER will disqualify those Bidders from the Tender process, who do not submit, the duly

signed Pact, between the BUYER and the bidder, along with the Tender or violate its provisions

at any stage of the Tender process.

Article 4: Previous Transgression

4.1 The BIDDER declares that no previous transgression occurred in the last three years

immediately before signing of this Integrity Pact, with any other Company/ PSU/ Nationalized

Bank in any country in respect of any corrupt practices envisaged hereunder or with any

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Nationalized Bank/ Public Sector Enterprise in India or any "Government Department in India

that could justify BIDDER's exclusion from the tender process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER is liable to be

disqualified from the tender process or the contract, if already awarded, is liable to be

terminated for such reason.

4.3 The imposition and duration of the exclusion of the BIDDER will be determined by the BUYER

based on the severity of transgression.

4.4 The Bidder/Contractor acknowledges and undertakes to respect and uphold the BUYER’s

absolute right to resort to and impose such exclusion.

4.5 Apart from the above, the BUYER may take action for banning of business dealings/holiday

listing of the Bidder/Contractor as deemed fit by the BUYER.

4.6 If the Bidder/Contractor can prove that he has resorted/recouped the damage caused by

him and has implemented a suitable corruption prevention system, the BUYER may, at its own

discretion, as per laid down organizational procedures, revoke the exclusion prematurely.

Article 5: Criminal Liability

If the BUYER acquires knowledge of conduct of a Bidder/Contractor, or of an employee or a

representative or an associate of a Bidder/Contractor which constitutes corruption within the

meaning of Prevention of Corruption Act, or if the BUYER has substantive suspicion in this regard,

the BUYER will inform the same to the Chief Vigilance Officer.

Article 6: Earnest Money (Security Deposit)

6.1 While submitting commercial bid, the BIDDER shall deposit an amount .................. (to be

specified in NIT / LTE) as Earnest Money/security deposit. with the BUYER through any of the

following instruments:

(i) Bank Draft or a Pay Order in favour of ………………………………..

(ii) A confirmed guarantee by an Indian Nationalized Bank, promising payment of the

guaranteed sum to the BUYER on demand within three working days without any demur

whatsoever and without seeking any reason whatsoever. The demand for payment by

the BUYER shall be treated as conclusive proof for payment.

(iii) Any other mode or through any other instrument [to be specified in the LTE].

6.2 The Earnest Money/Security Deposit shall be valid upto the complete conclusion of the

contractual obligations for the complete satisfaction of both the BIDDER and the BUYER or upto

the warranty period, whichever is later.

-

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6.3 In case of the successful BIDDER, a clause would also be incorporated in the Article

pertaining to Performance Bond in the Purchase Contract that the provisions of Sanctions for

Violation shall be applicable for forfeiture of Performance Bond in case of a decision by the

BUYER to forfeit the same without assigning any reason for imposing sanction for violation of this

Pact.

- -

6.4 No interest shall be payable by the BUYER to the- BIDDER on Earnest Money/Security Deposit

for the period of its currency.

Article 7: Sanction for Violations

7.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting

on its behalf [whether with or without the knowledge of the BIDDER] shall entitle the BUYER to

take all or anyone of the following actions, wherever required;-

i. To immediately call off the pre-contract negotiations/ proceedings with such Bidder

without assigning any reason or giving any compensation to the BIDDER. However,

the proceedings with the other BIDDER[s] would continue.

ii. The Earnest Money Deposit [in pre-contract stage] and/or Security

Deposit/Performance Bond [after the contract is signed] shall stand forfeited either

fully or partially, as decided by the BUYER and the BUYER shall not be required to

assign any reason there for.

iii. To immediately cancel the contract, if already signed, without giving any

compensation to the BIDDER.

iv. To encash the advance bank guarantee and performance guarantee/ bond/

warranty bond, if furnished by the BIDDER, in order to recover the payments, already

made by the BUYER along with interest.

v. To cancel all or any other Contracts with the- BIDDER, the BIDDER shall be liable to

pay compensation for any loss or damage to the BUYER resulting from such

cancellation/rescission and the BUYER shall be entitled to deduct the amount so

payable from the money[s] due to the BIDDER.

vi. To debar the- BIDDER from participating in future bidding processes of- the Bank for

a minimum period of five years, which may be further extended at the discretion of

the BUYER.

vii. To recover all sums paid in violation of this Pact by BIDDER[s] to any middleman or

agent or broker with a view to-securing the contract.

viii. In cases where irrevocable Letters of Credit have been received in respect of any-

contract signed by the BUYER with the BIDDER, the same shall not be opened.

7.2 The BUYER will be entitled to take all or any of the actions mentioned at paragraph 7.1[i] to

[x] of this Pact also on the Commission by the BIDDER or any one employed by it or acting on

its behalf [whether with or without knowledge of the BIDDER], of an offence as defined in

Chapter IX of Indian Penal Code, 1860 or Prevention of Corruption Act, 1988 as amended from

time to time or any other statute enacted for prevention of corruption.

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7.3 The decision of the BUYER to the effect that a breach of the Provisions of this Pact has been

committed by the BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER

can approach the Independent Monitor[s] appointed for the purposes of this Pact.

Article 8: Independent External Monitors

8.1 The BUYER has appointed Independent" External Monitors [hereinafter referred to as

Monitors] for this Pact in consultation with the Central Vigilance Commission. They are,

1. Prof. S. Sadagopan,

Director, IIIT, Bangalore,

26/C, Electronics City,

Hosur Road,

Bangalore 560100

Email: [email protected]

2. Shri. K. Srinivasan,

Director General (Retd.), CPWD,

C-2, Block 1, Mayfair Apartments,

2A, LIC Colony Road, Velachery,

Chennai 600 042

Email: [email protected]

.

8.2 The task of the Monitors shall be to review independently and objectively, whether and to

what extent the parties comply with the obligation under this Pact.

8.3 The Monitors shall not be subject to instructions by the representatives of the parties and

perform their functions neutrally and independently.

8.4 Both the parties accept that the Monitors have the right to access all the document relating

to the project/procurement, including minutes of meetings. The same is applicable to

Subcontractors of the Bidder. The Monitor is under contractual obligation to treat the

information and documents of the Bidder(s)/Contractor(s) /Subcontractor(s) with

confidentiality.

8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pac, he will so

inform the Authority designated by the BUYER and request the Management to discontinue or

take corrective action, or to take other relevant action. The Monitor can in this regard submit

non - binding recommendations.

8.6 The BIDDER accepts that the Monitor has the right to access without restriction to all Project

documentation of the BUYER including that provided by the BIDDER. The BIDDER will also grant

the Monitor, upon his request and demonstration of a valid interest, unrestricted and

unconditional access to his, project documentation. The same is applicable to Subcontractors

also which the BIDDER shall note.

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8.7 The BUYER will provide to the Monitor sufficient information about all meetings among the

parties related to the Project provided such meetings could have an impact on the

contractual relations between the parties. The parties will offer to the Monitor the option to

participate in such meetings.

8.8 The Monitor will submit a written report to the designated Authority of BUYER within 8 to 10

weeks from the date of reference or intimation to him by the BUYER/BIDDER and, should the

occasion arise, submit proposals for correcting problematic situations.

8.9 If the Monitor has reported to The designated Authority of BUYER, a substantiated suspicion

of an offence under Indian Penal Code/Prevention of Corruption Act as the case may be, and

the designated Authority of BUYER has not, within the reasonable time taken visible action to

proceed against such offence or reported it to the Chief Vigilance Officer, the Monitor may

also transmit this information directly to the Central Vigilance Commissioner.

8.10 The word 'Monitor' would include both singular and plural.

Article 9: Facilitation of Investigation

In case of any allegation of violation of any provisions of this Pact or payment of commission,

the BUYER or its agencies shall be entitled to examine all the documents including the Books of

Accounts of the BIDDER and the BIDDER shall provide necessary information and documents

in English and shall extend all possible help for the purpose of such examination.

Article 10: Law and Place of Jurisdiction

This Pact is subject to Indian Laws. The place of performance and jurisdiction is as notified by

the BUYER.

Article 11: Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal action that

may follow in accordance with the provisions of the extant laws in force relating to any civil or

criminal proceedings.

I

Article 12: Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend up to 5 years

or the complete execution of the contract to the satisfaction of both the BUYER and the

BIDDER/Seller, including warranty period, whichever is later. In case BIDDER is unsuccessful, this

Integrity Pact shall expire after six months from the date of the signing of the contract.

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12.2 Should one or several provisions of this Pact turn out to be invalid, the remainder of this

Pact shall remain valid. In such case, the parties will strive to come to an agreement to their

original intentions.

"

Article 13: Code of Conduct

Bidders are also advised to- have a Code of Conduct clearly rejecting the use of bribes and

other unethical behavior and a compliance program for the implementation of the code of

conduct throughout the company.

Article 14: Examination of Books of Accounts

In case of any allegation of, violation of any provisions of this Integrity Pact or Payment of

commission, the Buyer or its agencies shall be entitled to examine the Books of Accounts of the

Bidder and the Bidder shall provide necessary information of the relevant financial documents

in English and shall extend all possible help for the purpose of such examination.

Article 15: Legal and Prior Rights

All rights and remedies of the parties hereto shall be in addition to all the other legal rights and

remedies belonging to such parties under the Contract and/or law and the same shall be

deemed to be cumulative and not alternative to such legal rights and remedies aforesaid. For

the sake of brevity, both the Parties agree that this Pact will have precedence over the

Tender/Contract documents with regard to any of the provisions covered under this Pact.

Article 16: Other Provisions

This Pact is subject to Indian laws. The place of performance and jurisdiction is the Head

Office/Head Quarters of the Division of the BUYER or as otherwise notified by the BUYER, who

has floated the Tender.

16.1 Changes and supplements, if any, need to be necessarily made in writing and signed by

the duly authorized representatives of the Bidder and the Buyer. It is clarified that there are no

parallel/ Side agreements in this regard and that the present Agreement forms the full and

complete agreement as regards the subject matter contained herein.

16.2 If the Contractor is a partnership or a consortium, this Pact must be signed by all the

partners and consortium members. In case of a Company, the Pact must be signed by a

representative duly authorized by Board resolution.

16.3 Should one or several provisions of this Pact turn out to be invalid, the remainder of this

Pact remains valid. In this case , the parties will strive to come to an agreement to their original

intentions.

16.4 Any dispute or difference arising between the parties with regard to the terms o-f this

Agreement/Pact", any action taken by the BUYER in accordance with this Agreement/Pact or

interpretation thereof shall not be subject to arbitration.

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The parties hereby sign this Integrity pact at ………………………on ………………..

BUYER BIDDER

Name of the Officer CHIEF EXECUTIVE OFFICER

Designation


Witness Witness

1. 1.

2. 2.