indigo csr report 2015-2016
TRANSCRIPT
1
IndiGo
CSR Report
2015-2016
2
Contents Letter from the President .............................................................................................................................................................................. 2
Note from the VP (ifly) ................................................................................................................................................................................. 2
Corporate Governance.................................................................................................................................................................................. 2
Board Committees .................................................................................................................................................................................... 2
2015 at IndiGo ......................................................................................................................................................................................... 2
CSR at IndiGo ............................................................................................................................................................................................... 2
Our Focus Areas ............................................................................................................................................................................................ 2
Purpose of IndiGoReach ............................................................................................................................................................................... 2
CSR Highlights 2015 ..................................................................................................................................................................................... 2
Validation of Partners & Approval Process .................................................................................................................................................... 2
Children & Education .................................................................................................................................................................................... 2
Bandhan Education Program ..................................................................................................................................................................... 2
Manas Primary School ............................................................................................................................................................................... 2
6E Scholar Program ................................................................................................................................................................................... 2
SOS - ALNA ............................................................................................................................................................................................... 2
Nai Disha, Vasant Kunj ............................................................................................................................................................................. 2
IRoar ......................................................................................................................................................................................................... 2
Tamana ..................................................................................................................................................................................................... 2
Neev ......................................................................................................................................................................................................... 2
Supporting Education ................................................................................................................................................................................ 2
Women Empowerment .................................................................................................................................................................................. 2
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The Hard Core Poor Program ..................................................................................................................................................................... 2
Educate the Girl Child - Girl Power & Nanhi Kali ....................................................................................................................................... 2
Success Story ............................................................................................................................................................................................ 2
Environment .................................................................................................................................................................................................. 2
Flight Operations Processes ..................................................................................................................................................................... 2
Structural Design ....................................................................................................................................................................................... 2
Airplanes on a Diet ................................................................................................................................................................................... 2
Commitment to Low Carbon Emissions ...................................................................................................................................................... 2
Collaboration with Fair Climate Network ................................................................................................................................................... 2
Emission Reduction Agreement ................................................................................................................................................................. 2
Success Story ............................................................................................................................................................................................ 2
Recycle Reuse & Repeat ........................................................................................................................................................................... 2
6E Responsibility ......................................................................................................................................................................................... 2
Relief Operations ..................................................................................................................................................................................... 2
Volunteering Initiatives ............................................................................................................................................................................. 2
SOS 3rd Child Campaign ........................................................................................................................................................................... 2
Each One Feed One ................................................................................................................................................................................. 2
Engaging our Passengers ......................................................................................................................................................................... 2
Testimonials ................................................................................................................................................................................................. 2
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I
ndiGo stands for three things – on time, courteous and hassle free; and low fares. These values are more internal to us before we implement them externally. The definition of hassle free has to be in the wider sense of the world. Therefore, right from the very beginning when we were a fledgling start up to this day when we are the country’s largest and most successful airline we have always been acutely aware of our responsibilities towards the community that we serve. We may not be able to change the world, but we have the power to change lives. Not just our own lives but the lives of our families, colleagues and customers. IndiGo, too, as an organization has the power to make a change in the country as well as the communities we serve. IndiGoReach is an expansion of our Power to Make a Change.
We firmly believe that our role is far above and beyond our job
Aditya Ghosh, President and Whole Time Director
Letter from the President
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Note from the VP (ifly) At IndiGo, Corporate Social Responsibility is synonymous to shared values, a responsible business and social activities. We ensure that, any project that we take up, is able to make a social and economic impact. A holistic approach is what helps attain sustainability in any project.
IndiGoReach is the Corporate Social Responsibility (CSR) program of IndiGo. We truly believe that it’s just not the funds, but also the intention and actions that go a long way. We reach not just with our planes but with our hearts.
Our focus towards Children & Education, Women Empowerment and Environment is reflected in our commitment towards projects like 6E Scholar, Iroar, and the Girl Power Initiative.
It’s our people who make the change. IndiGoReach brings us together as a team to our shared values and to contribute towards a better tomorrow. The volunteering initiatives planned for the new employees who join the company give them a flavor of the program right in the beginning. Our CSR initiatives have always provided a platform to the employees to volunteer. We also have a philosophy of iServe that allows each employee to dedicate 3 working days towards a CSR initiative that they would like to volunteer for.
A lot of our employees have volunteered to be a part of these activities on regular basis and they form the CSR Core Group at IndiGo.
As our President says, we can never do enough. We are looking forward to partnering with our vendors, passengers and community to equally practice shared values of our common goal.
Our approach to CSR is to use our expertise and services to create positive impact around the
world.
Summi Sharma, Vice President of ifly
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Dr. Anupam Khanna
Dr. Anupam Khanna is a Non-Executive
Independent Director on our Board. Dr. Khanna holds a Ph.D. and a master’s degree in
electrical engineering and management
science/engineering economic systems from the Stanford University, California. Dr. Khanna joined our Board on
March 27, 2015.
Corporate Governance Board of Directors
Mr. Devadas Mallya Mangalore
Mr. Devadas Mallya Mangalore is an
Independent Director of our Company. Mr. Mallya holds
a bachelor’s degree in engineering from the
University of Mysore and a post-graduate diploma in industrial management
from the Faculty of Engineering, Indian Institute of Science,
Bengaluru. Mr. Mallya has been the Chairman and
Managing Director of Bank of Baroda and is currently
serving on the board of Directors of various organizations various
assignments.
Mr. Rahul Bhatia
Mr. Rahul Bhatia is the Promoter of our
Company and Non-Executive Director of our
Company. Mr. Bhatia holds a degree in
electrical engineering from the University of Waterloo in Ontario,
Canada. Mr. Bhatia was instrumental in the
formation of InterGlobe Enterprises in 1989
with its flagship business of air transport
management. Mr. Bhatia has more than 25 years of experience in the travel industry.
Mr. Rakesh Gangwal
Mr. Rakesh Gangwal, a citizen of the United
States of America is the Promoter of our Company and also a Non-Executive Director on our Board. He holds a bachelor’s degree in mechanical engineering from the Indian Institute of
Technology, Kanpur. He also holds a master’s degree in business
administration from the Wharton School, University
of Pennsylvania, with a major in finance. He has more than 30 years of
experience in the aviation industry.
Ms. Rohini Bhatia
Ms. Rohini Bhatia is a Non-Executive Director of our Company since March 27, 2015. She
also holds the office of Senior Vice President at InterGlobe Air Transport
Limited since 2013. Mrs. Bhatia obtained her diploma in Textile Designing from the
South Delhi Polytechnic, New Delhi, in 1985.
Mr. Aditya Ghosh
Mr. Aditya Ghosh is the President and whole-time Director of our
Company. Mr. Ghosh heads all operations
and management of our Company. Mr. Ghosh
took on the role as its President in August
2008. He also serves on the Executive Committee of
InterGlobe Enterprises, which is responsible for the management of the
IGE’s various businesses. Mr. Ghosh holds a Bachelor of Arts degree and a Bachelor of Law degree, both from the University of
Delhi.
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Board Committees
*
*Mr Pankaj Madan ceases to be an employee of the company with effect from 17th July 2016
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Biggest Initial Public Offering in Indian
Aviation
100th Aircraft added to our fleet
Fleet Size: 106
731 Daily Flights
2015 at IndiGo
40 Destinations
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Safety
At IndiGo, we believe that as a responsible organization we must also focus on integrating in the business model a program for serving the community where we operate. As we grow in our operations and the
market share in the country, it is essential that we achieve such growth in a responsible manner which incorporates the needs of our community.
Corporate Social Responsibility Policy of IndiGo is a reflection of our intention to reach out to make a difference and the Power to Make a
Change.
A strong CSR program helps us ensure we impact the community through sustainable interventions. A robust CSR framework and outcome driven
initiatives for the community have a strong impact on the brand value as well.
In addition to that, it also helps us become an employer of choice, which translates into attracting and retaining high performing employees for
the company. People are more inclined towards a brand which supports various social causes. They also look forward to the employer to provide them opportunities to be a part of CSR and contribute to the community.
It is a very strong engagement factor while choosing an employer.
There is a strong correlation between CSR and Consumer behavior. Customers are more inclined to choose a brand which is inclined to work for the community welfare as part of core business operations. It also
helps foster client relations for the company.
CSR at IndiGo
IndiGoReach- Is the Corporate Social Responsibility Program of IndiGo. It is an endeavor which helps us to reach out to the community.
To ensure CSR is well integrated in the business, we take up initiatives which are synonymous with IndiGo’s values. IndiGoReach works on 3
focus areas:
Children & Education Women Empowerment Environment
We work by associating with grass root not-for-profit entities, working
towards the causes we wish to support. All the project designs are synchronized with our CSR policy and IndiGoReach focus areas. Employee volunteering and customer engagement is also an important element of our CSR strategy. A holistic approach is adopted to ensure sustainability
in all the initiatives. Apart from the 3 initiatives mentioned above, IndiGo also actively
participates in providing relief in areas affected by natural disasters.
We truly believe that as the fastest growing airline in the country, we have an opportunity to drive positive change in the community and the
Power to Make a Change.
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Key objectives of IndiGoReach
Women Empowerment
At IndiGo we strongly believe in women power. We believe that if we empower a woman, we empower the household. It leads to better life for family members, better education & nutrition for children & more focus on personal wellbeing.
Gender is also one of the focus areas for us as part of Diversity & Inclusion empowerment. Itis evident in our operations with 42% of the workforce and 31% of the
leadership team consisting of women. We have taken up various initiatives to make ourselves a women friendly
organization; offering flexi hours and flexible flying patters are a few examples.
Children & Education
To have an empowered nation & citizens, education forms the foundation of the future for children. It is the most powerful intervention tool to ensure a brighter future. Enlightenment and exposure by education leads to
responsible citizens and a more tolerant society. Our aim is to aid organizations across the country in spreading
education to areas untouched by schools before, to provide infrastructure to existing schools and much more.
Our Focus Areas
Environment
IndiGo is committed to environmental sustainability and we ensure that our operations are carried out in a responsible manner. Climate change being a global
challenge, we at our end, are trying to make a difference by adopting new technologies, operational efficiency. Moreover, some of our CSR initiatives are also an effort
towards this.
6E Responsibility
IndiGo truly has the outreach and the Power to Make a Change. When struck with a natural disaster, we have engaged our internal & external customers to make a
difference. Volunteering is an integral part of IndiGoReach, with programs designed to provide volunteering
opportunities at various levels for employees as well as family members.
We also engage our customers through Good Karma and climate change project where they can also contribute to
our projects for the cause of their choice.
Our Focus Areas
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To make an impact on the social and economic status of women from under privileged sections of society
To contribute towards the educational & holistic development of children
To generate a culture of volunteering amongst our employees to inculcate social responsibility toward a more sustainable future
To include our customers and partners in our CSR initiatives
To implement environment friendly practices
Purpose of IndiGoReach
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5020 tonnes of relief material carried free
of cost & 2883 passengers rescued
to safety
Employees can volunteer time, skills or expertise up to three days in a year during work hours.
The year is defined from the 1st of April to 31st of March of each respective year
These days are over and above the annual paid leaves
Employees, friends & family members can volunteer at our CSR projects
All employees who complete 3 days of volunteering are recognized as IndiGoReach Champs.
InterGlobe’s Employee Volunteering Program encourages employees to volunteer time and
effort in the communities we live in. Employee skills, experience and especially
their enthusiasm is of immense benefit
What is iServe?
Inculcating the value of being socially
responsible for our employees
600 women impacted
Fuel burn savings due to A320 NEO
CSR Highlights 2015
Children were impacted
13600
13 Partners
4% reduction in noise footprint
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We follow a very stringent approach for validation of the partner NGO. Some of the parameters that we assess each organization before partnering include:
The validation process is an extensive one, involving approvals from representatives from Legal and Company Secretary teams. Each proposal is reviewed for execution mechanism by the CSR implementation team which includes representatives from CSR, Finance, Legal & Company Secretary
teams. The details of the proposal are checked for being aligned with our CSR policy and focus areas. A visit is conducted at the site of our partners existing ongoing initiatives to understand how the project in further details and interact with the beneficiaries. The team is involved in project design
and defining timelines for fund disbursal and reporting from the partners. After the implementation team is convinced on all parameters, we seek further approval from the President of the company over an email. Post this, as per our policy, annexure 1 is executed and we sign a formal agreement
with our partner, extensively capturing the details of the expectations from the partners. Quarterly field visits are conducted for all the programs.
Profile of the NGO
Legal Status/Registration
Necessary Approvals & Licenses
Program Management Networking & Partnerships
Financial Management Transparency in Reporting Mechanism
Track Record in the Sector
Innovations of 2015
Validation of Partners & Approval Process
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Children
&
Education
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Nai Disha School, Vasant Kunj
NEEV Yes We Can
This is an important focus area for IndiGoReach. Our aim is to educate and empower children from underprivileged backgrounds who are school or college dropouts and have not been able to complete their education. The purpose of this approach is to educate and empower the young minds for a brighter future.
ALNA
Children & Education
Manas Primary School
Bandhan Education Program
We at IndiGo, believe that our world not only needs educated citizens but also leaders who lead with a high level of responsibility and integrity. Providing employment opportunities and guiding the underprivileged youth towards a sustainable employment program has topped the agenda of societal interventions at IndiGo.
Tamana
Nanhi Kali
6E Scholar Program
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Tajinur now enjoys studying in KG at one of our schools. Her teacher takes special care of her. She can now recite rhymes in English and Hindi both. She knows the English alphabet and can count in
English till 10.
Bandhan Education Program
An edutainment approach is adopted whereby children are provided free writing material and books. Children do not have to pay any fee and school timings are decided together by the children’s parents. There is no homework and no long vacations. After marriage, Rajita never got a chance to pursue higher studies. Never in her dreams did she imagine that she would be able to work as a school teacher, and have the opportunity to enlighten the lives of so many children. She is grateful to Bandhan and IndiGo, for opening a primary school wing in their village where she has a chance to be associated with the school. Badhan has a structured training module of 20 days once teachers are hired. Each moth, there teachers have a 3 day refresher training at the branch office of Bandhan. This ensures standardized education at all the schools.
In May 2015, IndiGo associated with Bandhan Konnagar to start 400 primary schools in the rural slums of eastern India. It is a 4 year association with an overall project budget of 11 Crores to create an impact on lives of 12,507 children who are all first generation learners. The schools are spread across villages of Bihar, Tripura, Jharkhand and West Bengal.
Rajita enjoys teaching children and treats them all like her own. She is happy because teaching gives her a sense of satisfaction. She is now respected in
the village for the work she does
All the 400 schools are now operational with 30- 35 children in each school. The schools are from Nursery to Class III. Total strength of children for the project is 12,507 – 5,894 boys and 6,613 girls. Currently all the students are in class I. Bandhan field workers work closely with the households in the village, counseling the families to ensure children start attending school. The teachers are also involved in generating awareness amongst parents, communities and monitoring improvements in various skills for all children. A one-classroom-one-teacher model is followed in this project. Community level teachers are engaged and trained and developed time to time to impart learning, disciplining the children, developing skills in reading, writing, mathematics and co-curricular activities which are priority areas of interventions.
Bandhan shares quarterly progress reports and fund utilization certificates with us to ensure transparency. A field visit is conducted by us at different schools each quarter to interact with the beneficiaries.
Bandhan conducts surveys to identify children in the villages. They identify a place on rent to start the school. At times Panchayat offers this space to us for free or on subsidized rates.
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‘Manas’ school is currently only up to class 5. For the session 2015- 16 we had 305 students and 60% of them were attending school regularly. The school uses an Objective Based Education approach, where the child is taught as per caliber and he is moved to the next class once he is ready, irrespective of time lapsed. This is helpful as most are school dropout cases and it saves them from losing more years. Last year we had only 2 children who graduated from class V. We facilitated their admission into the Chakkarpur Government School so they could continue their further studies. The same will be done for more students till we are able to extend our school operations beyond class V. As a part of the capacity building program for teachers, the IndiGo communication training team conducts sessions for all the school teachers over the weekend.
At present we have 389 children studying at the school from nearby slums. Special attention is paid to all the children so they are able to cope with the new learning style. Stress is laid on English lessons for the children with lots of extracurricular activities as well. Music classes are also held for the kids over the weekend. They are also provided a mid - day meal at school. ‘Manas’ school is now a year old. Over the last year we have seen the students improve and become more confident. With regular enrolments the school continues to grow in numbers.
The project imparts quality education and life skills to underprivileged children from slums in and around South West Delhi, with special focus on the girl child. Along with academics, emphasis is also laid on skill-based learning for the children. Activities and excursions are an integral part of the learning process at the center. Events like Diwali Fete, Book Fair, picnics, dance, dramatics and poem recitation are organized to foster the all-round development of the children. Health check-ups and counseling of parents and children on hygiene are done on a regular basis.
Employees from various departments visit the school and volunteer on regular basis to interact with the children and engage with them for various knowledge sharing sessions.
Like most metros, Gurgaon has a large migrant population, especially labor. They move to cities from their villages in search of employment and mostly no attention is paid to the education of their children. IndiGo, with the help of the ‘All India Human Development Council’ has started Manas Primary School to provide free education to children from lesser privileged sections in the villages of Gurgaon. In August 2015 ‘Manas’ was started with an endeavor to keep young children away from the streets, begging or picking rags. We started with an initial grant to the school of Rs. 4 Lacs for the setup and a quarterly payout of Rs. 3 Lacs ensures we cover all operational expenses for the school. Our employees from various departments volunteer on a regular basis to conduct knowledge sharing sessions for the children.
Saakib is a student in class 1. He used to stammer &
consume cheap intoxication with kerosene oil and ink. After regular counseling in school, he has controlled his stammering and has
gradually given up intoxicating himself.
Sohail, Priyanka, Jeet Das and Sanya, who didn't have any basic education were
educated through the Objective Based Education approach . They are now in class 2 and can form short
sentences in both English & Hindi. They can also do multiplication & division.
Rimi - a rag picker once, is now in class 2.
SUCCESS STORIES Manas Primary School
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Nai Disha, Vasant Kunj
To mark the delivery of our 100th aircraft, we started the 6E scholar program. With the help of Mensa India, a high IQ society, we selected 100 children from
various NGO schools and government schools in Delhi and NCR. The children were selected on the basis of their scoring in a standardized IQ test conducted
by Mensa. The selected children have IQ’s in the 98th percentile.
All children selected are ranging from grade 5 to grade 9, with few exceptions being made for exceptionally bright children from class IV and one from class III. IndiGo, along with Mensa takes care of these
children by providing, on a monthly basis, a supply of stationary, stipend, regular counseling for family to ensure support, mentoring by Mensa Proctors, and remedial classes in English, Mathematics
and Science. The mentorship fee per child is Rs. 1.3 Lacs and overall project budget is Rs. 1.3 Crores which ensures handholding of all the
scholars till graduation.
Mensa conducts an aptitude test and a personality profile test for the children when they enter class 10. Career guidance and
counseling is provided on the basis of their results.
6E Scholar Program
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Vidya School
Vidya School in Nathupur was one of the many schools from where we had selected the scholars. Vidya Integrated
Development for Youth and Adults runs this school for children from marginalized sections of the society.
This is an English medium school, with state of the art infrastructure and good teaching staff.
We have now moved 46 of our scholars, who were attending
Hindi medium government schools, to the Vidya School at Nathupur village. This is to ensure all children attend an English
Medium School.
IndiGo also sponsors the school fee for these 46 scholars. Annual fee for each child is Rs. 60,000 which will be borne by IndiGo till they pass out from school. This includes extra fee to
provide remedial classes for the scholars and additional transport services required for our scholars.
Mensa team will also provide extra classes to help children cope up with English language.
6E Mentors
In addition we have a 6E Scholar Mentorship Program. Within this program our employees have volunteered to be
mentors to our 6e scholars. Members from the senior Leadership team, including our President and the HPHPs
are a part of the program.
One employee is aligned as a mentor to each of the 100 scholars.
Mentors meet the 6E Scholars on a quarterly basis. They regularly communicate over the phone and give feedback periodically. The mentors also keep us updated on any
special needs of the child.
Over the last one year since the commencement of the project, we have made a few observations:
Not all children were attending an English medium school.
A few who were going to a government school, did not show very good progress in learning as the discipline in schools was not up to the mark.
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Varsha with her mentor, Ms. Saba Zaidi from Airport
Operations & Customer Services
team.
Varsha Kumari is one of our 6E Scholars. She is a brilliant 14 year old girl, who was willing to quit her studies and get
a job because both her parents were unemployed. Varsha has one sister who is 16, two younger sisters and
one younger brother. She scored in the 99+ percentile in the IQ test conducted by Mensa. This is the highest rating and
implies an IQ above 145. Currently she studies in Class VII in the Government Senior Secondary School in Chakkarpur,
Gurgaon and is regarded by her teacher as a bright, hardworking student. Last year she got a double promotion
to Class 7.
Varsha's Mentor, Ms. Saba Zaidi who was in regularly touch with Varsha, informed us that her parents do not want her to study any more. When we inquired with Varsha’s father, we were told she had decided not to pursue her studies. On checking with the school principal and her teachers, we
realized she could not study anymore since she was now working.
Varsha's father, who is 65 years old, lost his job. Her
mother who used to work as a construction laborer had an injury when bricks fell on her and so was unable to work on the construction sites any more. The family had no
money with both her parents unemployed. Varsha said that she found it very painful to see her family eating just roti with salt for dinner. That’s why she decided to quit
her school and get a job. Mensa team visited the parents and counseled them to ensure the child is sent back to
school.
We provide a stipend to the family and ensure that Varsha attends her school regularly.
Mentors
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One employee is aligned as a mentor to each of the 100
scholars.
SOS Children’s Villages is an independent, non-governmental international development organization that works towards protecting
the interests and rights of children. Established in 1949, the organization focuses on abandoned, destitute and orphaned children. They believe that every child deserves a family upbringing and support children to recover from being emotionally traumatized and to avoid the
real danger of being isolated, abused or exploited as orphans. They support children by giving them a permanent home and family like
environment with a mother and siblings.
IndiGo adopted ALNA - one such family home at the SOS Village, Faridabad in 2014. Our reason for supporting ALNA was the majority of girls in the house. The home has a mother and ten children- nine girls
and one boy. The home is named ALNA.
Our support to the family aims to provide all the basic facilities like food, clothing, shelter, medication, education, extra - curricular activities and capacity building workshops for all the ten children. Education and
overall development of the children is given priority over all other matters. Health is also taken care of and the children have a medical
checkup every 6 months.
IndiGo is provided with a progress report of the children once in 6 months. The report shows their academic progress, medical reports and
the development planning by SOS. The village director arranges for special tuitions for children who are found to be weak in a particular
subject. A detailed expense sheet is also shared with IndiGo to maintain transparency.
SOS - ALNA
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IndiGoReach has partnered with Smile Foundation to support Nai Disha School. The residential colonies in South West Delhi employ more than
10,000 domestic helpers, maids and drivers, who are immigrant workers living in the slums of South Delhi. Since these people do not have
residential proofs or birth certificates for their children, they face difficulty in sending their children to conventional schools.
Nai Disha School aims at bridging this gap by providing education to these underprivileged children, with special focus on the girl child and
bringing them into the mainstream formal education system. The school, managed by ‘Nai Disha Educational and Cultural Society’ focuses on community development through education. Along with academics,
emphasis is also laid on skill-based learning for the children. Activities and excursions are an integral part of the learning process at the center. Events like Diwali Fete, Book Fair, picnics, dance, dramatics and poem
recitation are organized to foster the all-round development of the children. Health check-ups and counseling of parents and children on hygiene are done on a regular basis.Currently we have committed to support 200 children at the school for 3 years, which has an overall
project budget of Rs. 64 Lacs.
CSR team conducts quarterly visits to meet the school team and interact with the children and their parents on a regular basis. We receive
quarterly progress reports and fund utilization reports from the Smile Foundation.
Nai Disha, Vasant Kunj
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Employee Contribution
IndiGoReach is working closely with Corbett Tiger Reserve, Jim Corbett to support the village on the forest periphery.
We are currently working in Dhela village.
We work closely with the Panchayat to understand their needs. We have been working to ensure proper education is available for the village children. IndiGo provides for all
the stationary and infrastructure requirements of the Primary and Senior Secondary schools. Each year, our employees
visit the school to interact with the kids. During this visit we carry with ourselves the annual stationary requirements for
distribution to all the children. Sports equipment, solar water heaters, water coolers, fans, CFL’s are amongst the
few other things we installed at the school.
As part of the association with Corbett Tiger Foundation, we also meet the requirements of the guards at the forest outposts. This includes providing them with the right foot wear, winter jackets and caps, to enable them to do their
jobs comfortably.
We are working at Dhela village keeping Swachh Bharat Guidelines in mind. A survey was conducted to identify households with no toilets. So far, toilets have been installed in 48 houses and the families have been taught to use them and keep them clean.
Cleanliness drives are also carried out by the team during their visits to the village on a quarterly basis.
In addition to this, solar powered street lights have been installed on the village periphery, to mark the boundary between the forest and village. Street lights have also been installed in the interiors
where it was very dark.
It has been 2 years since we started work at these villages. As a part of the next phase, we are trying to work on livelihood
generation options for the village and means to increase the household incomes for each family.
IRoar
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Tamana
Tamana, a non-profit voluntary association was created solely for the purpose of
providing the best professional help to children and adults with multiple
disabilities, minimal brain damage and autism. It provides a holistic developmental
education to children with special needs and optimum adult habilitation. The word
‘Tamana’ signifies an inner longing, an aspiration.
IndiGo supports Tamana in running the
school for the autistic, the Autism Center and School of Hope. Tamana was the first
institution to recognize autism as a disability distinct from others and to start
programs for Autism Spectrum Disorder (ASD) in 1985.
The Autism Center-School of Hope is India’s first rehabilitation and research center for
autistic individuals providing holistic services under one roof – a special school, sensory integration clinic, early intervention
center, diagnostic center, research cell,
There are approximately a 120 children with autism at Tamana for the last 2 years. The
focus is on a holistic approach to development, keeping in mind their needs, family requirements, and physical condition. There are 20 students who are at the class
10 & 11 levels of national open school. Tamana Autism Centre also provides
extracurricular activities for the kids like - dance, music, yoga, sports, and computers.
In addition to this, we help transport the children from far off villages of Delhi to the
center. We also provide the annual stationary requirement for all the schools of Tamana.
Volunteering activities are planned and we have also tied up with them for training our staff on handling passengers with special
needs.
This is an ongoing support with a total project cost of Rs. 21.5 Lacs per annum. Quarterly report and fund utilization certificates and receipts are provided to us by Tamana.
Neev
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IndiGoReach provides old desktop computers from the IndiGo office to the NGO- Yes We Can. They refurbish these
computers and supply them to other NGO’s working towards providing better education to under privileged children.
They put up IndiGoReach logo as screensaver along with our
sticker so that the user knows about our contribution.
Yes We Can shares with us details of the NGOs where the computers have been donated. For FY 2015- 16 we donated
5 computers.
The center, which has grown in capacity from eight to a hundred odd children today, has successfully transferred many children
into leading schools of Delhi and NCR like Amity International and Delhi Public School. IndiGo is supporting the education of 38
students in the middle and senior classes at ‘Neev’.
Neev sought our support to ensure smooth operations at their school for the period January - March 2016. We visited the school
and met the beneficiaries. The dedication of the teachers was evident from the education standard of the school. To support the
school with the cause, we helped them through partnership support of Rs. 3.5 Lacs.
Neev is a school for the children who are deprived of formal education and a protective environment at home which
discourages their learning. Many of them are first generation learners with parents who are mostly migrants coming to this commercial center in the
hope of better livelihood opportunities. These people choose for their children to be employed as unskilled labor as opposed
to educating them.
Supporting Education
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Women Empowerment
27
This program aspires to facilitate village level committees to provide community guardianship to these beneficiaries
and help facilitate public entitlements & main-stream benefits for these families.
IndiGo is currently working towards making an impact to 600 beneficiaries. As a result of our intervention, these women and their families will be able to enhance their
income and livelihood assets through their new enterprises for meeting the minimum requirements of the family- say, in
the range of INR 8000 to INR 10,000 per month on an average. The beneficiary families will have at least two
square meals a day for the entire family supplemented by nutritious foods procured from kitchen gardens.
The Hard Core Poor Program
In May 2015, we started working with Bandhan Konnagar to support their Hard Core Poor Program.
The program targets poor families, where a male earning member is missing, there is no regular source of income and the family is
unable to afford 2 square meals for themselves. The families identified have an income of Rs.1000 per month.
The program provides household level counseling to improve the self-confidence & attitude of the women who head these
families. Capacity building technical support is extended through regular on-site/on-job assistance and business skill development
training. We provide productive assets for household level enterprise development, advocacy & institutional linkages for
entitlements & benefits and any other support including facilitation for linkages with financial institutions.
The program is modeled to work with each beneficiary for a cycle of 2 years (24 months) which involves identification of beneficiaries, capacity building, asset transfer, trainings & handholding, follow-up, monitoring and linkages and finally graduation of beneficiaries. As a part of support to 600 households, the project funding is Rs. 2.3 Crores.
Bandhan also ensures that
the family now has access to safe drinking water and maintains basic hygiene, regular vaccinations
for children, education for the children. They also help establish
linkages with Government to leverage the entitlement like toilets
under Swachh Bharat or free housing by the Government
under Indira Awaz Yojna.
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IndiGo has partnered with the K. C. Mahindra Trust to support education of the girl child.
As part of this association we are supporting 83 girls in Chennai and 83 girls in Pune.
This is a one year association, during which the project cost is Rs. 4.9 Lacs and sponsorship fee for each girl child is Rs. 3000.
Nanhi Kali shares the complete profile and details of the girls
assigned to IndiGo. We have an opportunity to conduct regular employee volunteering initiatives at the schools where the girls
study.
Yes we can
Yes We Can
Nanhi Kali
Initiatives under Diversity & Inclusion
Educate the Girl Child - Girl Power & Nanhi Kali
We sell Girl Power badges on board our flights. Proceeds from the sale of these badges are used to support
education for girls at Vishakapatnam with the Smile Foundation in Andhra
Pradesh. This is an ongoing support where we fund Smile Foundation with Rs. 2.1
Lacs and support 50 girls at Vishakapatnam education center.
Smile Foundation keeps us informed about the progress of the girls on a
quarterly basis and we get fund utilization certificates for our
documentation and audit purposes.
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Khukumoni Bibi from Jadabpur village is one of the beneficiaries. Her husband abandoned her and doesn’t contribute financially towards the children’s expenses.
Khukumoni Bibi was provided assets to start an ornaments business. She carries the stock for sale on her head from one village to another looking for
clients door to door. With her hard work and persistence, she now earns
8000- 10,000 per month. She has bought a bicycle which she uses to travel, which saves her time and
effort. This has also helped her reach out to more clients and increase her
earnings. She has 2 children, a daughter and a son, who now receive
regular education in a nearby government school and nutritious
food.
Success Story
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Environment
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With IndiGo, every flight that we take is the commitment of an organization that is deeply concerned about the effects that
the aviation sector has on the environment and climate change.
Environment
The Aviation sector is a catalyst for growth, a vital conduit for world trade and a major global employer. Nearly 57 million jobs and $2.2 trillion in global GDP is generated by the aviation industry. Aviation plays a key role in promoting sustainable development and should
remain safe, affordable and accessible in order to ensure mobility on an equitable basis for all sectors of society.
With these benefits comes an impact on the environment. Aviation
produces 2% of the world’s CO2 emission.
The implications of climate change on our planet are profound and wide-ranging. Public health, agriculture, biodiversity and water sources may all be adversely affected. The potential effect on people, communities and ecosystems is one to consider and
demands immediate action. Of course, climate change poses risks to our business as well. More frequent and intense droughts along with extreme weather changes could impair our flight
schedules, disrupt our operations and effect consumer demand as well.
Nearly 57 million jobs and $2.2 trillion in global GDP are supported by aviation
We, at IndiGo, also believe in leadership, responsible and inclusive growth, and a sense of shared prosperity. Keeping this
in mind, IndiGo is committed to reduce the impact of carbon footprint.
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Fuel reduction since day one
Flight Operations Processes
By 2020
Shortening of ATS Routes- Initiatives taken to shorten ATS routes and direct routings in consultation with air traffic control over Indian airspace. This has resulted in reduced track miles consequently reducing fuel burn and CO2 emissions. Reduced CO2 Emissions due to ATS Routes initiative for financial year 15-16 is 13.1 Kilo Tonne
Single Engine Taxi- IndiGo encourages pilots to do single engine taxi at all aerodromes subject to operational considerations. 'Fuel saving on set-out is approx. 3kg per min. Hence, it reduces CO2 emissions. All aircrafts utilize the thrust that is produced by their engines to taxi to or from the runway for takeoffs and landings, which burns expensive jet fuel and creates emissions. However, by shutting down an engine while taxiing, we reduce ground-level fuel burn and carbon dioxide emissions by 20 percent to 40 percent. Single-engine taxiing can also reduce emissions of nitrogen oxides by 10 percent to 30 percent, depending on the pilot technique. We use the twin-engine Airbus A320 aircraft, the pilot shuts down one engine immediately after exiting the runway. With this single engine taxiing technique we are able to curb fuel consumption by almost 16%.
Ground Power Units- Usage of GPU on ground instead of APU helps reducing APU fuel burn & enhances APU life. 5 minutes the APU would produce around 35 KGs of CO2 which is saved for every flight every day.
Cost Index based flight planning- IndiGo’s Dynamic cost Index flight planning captures the variation of Fuel Prices and provides the optimal fuel burn across the network. . This is a well-defined process of Flight Ops support and the speed for each sector is provided to the pilots with the on flight papers. The same is fed in the aircraft by the pilot for efficient operations.
Lower Flap Setting- While take-off & landing lower flap settings have been advised. This procedure of IndiGo enables reduction in fuel burn.
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Potable Water: Based on the water consumption, it was decided to carry water a more appropriate quantity of the water than the full tank capacity to reduce fuel burn.
• We carry 25% in Domestic flights less than 1hour 15 min.
• 50% in Domestic flights more than 1 hour 15 min. • 100% in International flights • Carrying less water reduces the weight of aircraft
and therefore burns less fuel • As a result of reduction in fuel burn, carbon
emission is reduced
Eco-wash - Eco wash is essentially a washing of Aircraft engines in an effective manner. A core engine wash lowers the exhaust gas temperature (EGT), thus reducing the fuel demand. This has the effect of not only cutting costs but of also sparing the environment by producing lower emissions and consuming less fossil fuels.
Structural Design
A320 Neo-The A320neo “new engine option” incorporates many innovations, including latest generation engines and large sharklet wing-tip devices, which together deliver 15 percent in fuel savings from day one and 20 per cent by 2020. This is equivalent to a reduction of 5,000 tonnes of CO2 per aircraft per year. These fuel efficient planes have helped IndiGo consistently offer lower fares. Other than being fuel efficient the A320 neo is an environmentally friendly plane significantly reducing the impact on the environment and allows for a more sustainable mode of flying. IndiGo has ordered a total of 530 A320 Family aircraft with Airbus till date.
Sharklets- the wing tip extensions improve aerodynamics for lower fuel burn, while saving over 900 tonnes of Co2 per year per aircraft. It also helps in improved field performance and lower noise levels.
Noise Reduction- The NEO version has an improved noise footprint, and is 4% below the current standard, which is in the range of 84.6 EPNdb- 94.4 EPNdb.
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Quieter Engines: The A320 NEO engines have an improved noise footprint of 04% below the current standard Fuel Saving:
The A320neo from day one offers a 15 per cent fuel burn saving & 20% promise by 2020
Sharklets: These wing tip devices are in service on the 6E A320 Family since 2012 and demonstrate up to 4 per cent reduction in fuel burn.
CO2 Emissions: The A320neo is projected to provide a 20% reduction in fuel burn and CO2 emissions by 2020.
Single Engine Taxi: Reduces ground level fuel burn by 16%. This reduces CO2 emissions by 20- 40 per cent
Structural Design
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Airplanes on a Diet
We have reduced and replaced items on our airplanes to reduce the weight which has
helped in reducing the weight per aircraft by 921 kgs and saving 71,000 ltrs of fuel
per flight.
Galley items: The waste cart has been replaced by trash bags for clearance.
Unwanted galley latches and bottle opener also removed. This amounts to 28.5
kgs
Ash tray have been removed from the cockpit- 500 gms
Baby nursing table removed from AFT galley- 8 kgs
Soap dispenser quantity reduced to 25% - 150 kgs
Seat design changed to reduce weight by 700 kgs
First aid kits and engineering kit boxes replaced by a bag- 2 kg
Flight Ops manuals replaced by EFB- 32kgs 15.5Tons of CO2 emission reduction
per aircraft per year.
Average C02 emitted by 100 cars
annually
71000 kgs of Jet Fuel saved
Annual energy used by 870 households
Equivalent to
246500 kg of co2 reduced/year/aircraft
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IndiGo recognizes and is concerned with the climate change problem. The more you learn about and understand the issue it becomes evident that we are facing severe threats as a result of global warming.
The Indian Aviation Sector has been predicted to become the world’s third largest by 2020. It is expected to carry 460 million passengers per annum shortly. A sector of such magnitude needs to be environment friendly.
We are a growing company and a part of a growing industry where we see ourselves as central to the needs of a growing economy. Hence at this stage we are not only concerned with lowering our emissions but also finding creative ways to address pollution so that while we continue to grow we can also support the environment through development of rural energy needs and rural health.
FCN offers us and our customers an innovative opportunity to not only address global warming, but also do so in a way that supports development, improved health, a shared prosperity.
Commitment to Low Carbon Emissions
As per the DGCA Carbon Footprints report for 2013, overall CO2 emissions from Indian aircraft operations marginally increased. This trend is related to the general passenger developments for 2013, introduction of new routes by domestic airlines and an overall increase in aircraft movement by the airlines. The report highlights following estimates:
a) The total emissions of 15,630,000 tons of CO2 in 2013 represent less than 1% of India’s anthropogenic emissions; which is significantly lower than the corresponding global average, which is on the order of 2%-3%.
b) In the absence of reduction measures, CO2 emissions may reach 28,000,000 tons by 2020.
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Collaboration with Fair Climate Network
IndiGo announced its partnership with the Fair Climate Network (FCN), a consortium of NGOs committed to promoting simple measures that improve rural livelihoods and reduce carbon pollution in February 2013. Through this partnership, IndiGo along with its own contribution of funds will enable its flyers to voluntarily contribute Rs. 100 (per reservation) towards this cause. The revenue generated through this voluntary contribution along with the contribution made by IndiGo will be used to support the implementation of climate friendly technologies like constructing domestic biogas units
This partnership has been facilitated by the Environmental Defence Fund (EDF), a science and economics based global NGO that harnesses the power of policy frameworks and markets to deliver sound environmental outcomes. This groundbreaking partnership is helping us create a more positive economic & health impact for individuals and families in villages of 2 districts at Andhra Pradesh. For example, cleaner burning stoves funded by the project will improve indoor air quality and have a direct impact on the household health.
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In 2013, IndiGo signed the first ERPA (Emission Reduction Purchase Agreement) with FCN for 5000 biogas units in Chittoor district of Andhra Pradesh. By 2015 we signed another ERPA for 2500 biogas units in Anantapur district at Andhar Pradesh.
Domestic biogas CDM (Clean Development Mechanism) Projects are feasible where nonrenewable biomass, used for cooking and heating water, can be replaced with methane produced from cattle and kitchen waste. The project replaces the traditional cook stoves with biogas ones which subsequently reduce indoor air pollution and improve the health of the family. The project has a holistic impact as studies show that the intervention has a positive result on health of women & children, create job opportunities at community level and also increase household incomes. It also reduces pressure on forests.
The implementation involves 3 phases — construction, maintenance and monitoring of the carbon emission reduction (CER). All 3 tasks are carried out in identified villages for individual families named in the Project Design Document (PDD). Village CBOs (Community Based Organization), which operate like a self- help groups within the community, play a vital role in the selection of participating families and assisting families during actual construction. Life of a biogas unit for which it can generate CERs is 21 years. After our intervention is complete in the 2 districts, the CBOs help in maintaining the unit, registering the CERs with UNFCC and also monitoring the unit for 21 years.
Maintenance These biogas units require regular maintenance as well. It involves logging breakdowns and repairs regularly. FCN sets up mutual assistance systems in all villages where biogas units have been set up. This keeps a track of repairs and replacements.
Monitoring At the ground level, we are supported by various NGOs who monitor the daily usage of these biogas units. It also includes generating reports on the usage. They calculate the Carbon Emission Reduction and issue CER certificates accordingly.
Construction Families are selected first. Before the construction begins, the masons are selected and trained. Once the material & hardware suppliers are identified, construction begins. This includes marking, excavation, concreting, brick work and plastering. Once the biogas unit is constructed, it is commissioned and user agreements are signed.
Collaboration with Fair Climate Network
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These CERs (Carbon Emission Reductions) will not be traded in the International Carbon Market; they will be retired in the UNFCCC Retirement Registry. Thereby IndiGo will facilitate passengers to make a real and absolute contribution to GHG reduction, while at the same time promoting sustainable development for rural households.
This is a certified climate change project.
Under an Emission Reduction Purchase Agreement (ERPA), IndiGo purchased 97,896 yet-to-be-generated CERs from CROSS for a total of ₹11.17 crore (average price ₹ 1,141 per CER) on behalf of its passengers. The tenure of this agreement is 7 years. In January 2015, IndiGo purchased yet another 66,523 CERs under a similar ERPA with Accion Fraterna for a total of ₹ 8.5 crore. The tenure for this agreement is 9 years.
Emission Reduction Agreement
Carbon credits are associated with either removing existing CO2 or CO2e emissions from the atmosphere in the case of carbon sequestration from forests and planting of trees or the reduction of future CO2 or CO2e emissions from renewable energy and energy efficiency projects that displace fossil fuel power generation production or industrial processes.
A carbon credit represents a tonne of CO2 (carbon dioxide) or CO2e (carbon dioxide equivalent gases) removed or reduced from the atmosphere from an emission reduction project, which can be used, by governments, industry or private individuals to offset damaging carbon emissions that they are generating.
Grassroots NGO CROSS Chittoor Accion Fraterna, Anantapur Total
ERPA date Apr 2014 Jan 2015
ERPA Target (Biogas units) 5,000 2,500 7,500
Forward purchase of yet-to-be-generated CERs
97,896 66,523 164,419
Cost-of-generation ₹ 11.17 cr ₹ 8.5 cr ₹ 19.67 cr
Average Price ₹ 1,141 ₹ 1,277 ₹ 1,209
Villages 218 119 337
Families 2689 2501 5190
Male Headed Households 38 66 104
Female Headed Households 2651 2435 5086
Scheduled Castes & Tribes 738 388 1126
OBC 1 1215 1216
General 1336 - 1336
Marked 2689 2503 5194
Excavated 2689 2501 5190
Built 2292 2445 4737
Actual Usage Days 532743 289303 822046
GS CERs Generated 6393 2992 9385
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3. Economic Benefits Higher productivity of family members as they
have adequate cooking fuel supply
Will provide employment to local communities through construction and maintenance of biogas units
The project will reduce cooking time, thus enabling women to take up income generating activities
1. Social Benefits:
Reduces drudgery to women and children who spend long hours and travel long distances to collect fuel wood
Reduces indoor air pollution, thus eliminating health hazards for women and children
Security of consistent energy supply Better manure management, thus keeping the surroundings clean and
reduction in disease causing pathogens
Children will be able to attend school in time as food will be cooked in time
2. Environmental Benefits: Improve local environment by reducing uncontrolled deforestation in
the project area
Avoids local environmental pollution through better waste management
Will lead to soil improvement by providing high quality manure
Avoiding global and local environment pollution and environmental degradation by switching from non- renewable biomass to renewable energy, leading to reduction of GHG emissions
Reduces deforestation, reduces indoor air pollution, and increases use of manure rather than chemical fertilizers
Benefits
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Success Story
This daily drudgery required about 300 kg of fuelwood to be pruned from a forest which is about 5 km from their house. All this changed when CROSS FCS Biogas Unit was constructed near her house about two months back. Now, she and her husband do not have to spend 4 days in a month to collect fuel wood, instead
they have this extra time to be with their family. She is also grateful that now she spends less
time cooking
B.Devi is a 45 year old farmer from Diguva Muddikuppam village in Chittoor District, Andhra Pradesh. She with her husband and four children stay in their one room house. She used to boil water, and cook food for her family on two mud stoves. Mud stoves are highly ineffective and
unreliable especially in the rainy season since wet branches expel more smoke.
Devi using the stove after the installation of a biogas unit
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Recycle Reuse & Repeat
We are working with Greenobin where we give all our used waste paper, inflight magazines and other scrap paper from Delhi airport and the corporate office to Greenobin. They recycle it into fresh paper and give us reward points that allow us to buy and stock the recycled paper in our offices, saving even more trees. For each kg, we earn reward points which we will reimburse in the following three ways;
Plant trees for the same amount Purchase products made of recycle paper by Greenobin Contribute to an NGO in kind
This year we donated total of 2,982.3 kgs of paper. The points earned were redeemed for paper rims worth Rs. 100,704/-
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6E Responsibility
Kathmandu Relief Operation: A massive earthquake hit Nepal on the 28th of April 2015 and the Emergency Response Plan of IndiGo was activated within minutes of the occurrence. We ensured regular operations, despite few of our employee’s family members being severely affected by the calamity. We operated 3 rescue flights, which rescued 541 passengers and 10 infants from KTM free of cost (FOC). Over 100 tons of FOC cargo and excess baggage of relief material were transported on our KTM flights for almost 2 months after the earthquake. We flew medical rescue teams from IMA, Fortis, Apollo, Max Health Care to help provide medical aid to the people in Nepal. IndiGoReach donated blankets, tarpaulins, clothes, milk, Quaker oats, glucose biscuits, food grains, tents, sleeping bags medicines to the following organizations: Nepal army wives association, Kathmandu National Emergency Operations Center (NEOC), Ministry of Home Affairs, Kathmandu Nepal Bharat Maitri Hospital, Mitra Park - 8, Kathmandu, Nepal
Relief Operations
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Chennai experienced torrential rains in November of 2015 and the aftermath of the rain saw the city submerged with its residents for days on end. It is at times like these that every person and every organization has the opportunity to reach out and make a difference. We saw this unfold within our very own company. On the 01st of Dec 2015 as the flood situation got worse, the Chennai leadership team realized that to continue operations they would need to position pilots and cabin crew in designated hotels near the airport. Since water levels were rising fast, some pilots were requested to reach the hotels on urgent basis before roads were shut off. Many of these pilots drove through heavily flooded areas with water rising so fast that it had flooded the car. Sixteen cabin crew members who were stranded at the airport had to be accommodated in the already full Trident Hotel .This was because some hotels like the Meridian that had promised rooms to IndiGo could not accommodate them because their guests could not leave as a result of the intense flooding. Cars were organized for some crew members and pilots who were stranded with their families at the airport. At the Trident, pilots and crew members were asked to triple up to accommodate stranded crew and other stranded staff travelling in and out of the city with their families.
As the city floods got worse, IndiGo car company transporter in Chennai was approached by Spice Jet manager requesting for cars since most of the operators were refusing to oblige. IndiGo gave special permission to Mr Padmesh to help Spice Jet staff free of cost. Trident showed amazing hospitality by accommodating all the stranded AOCS staff from the airport when the runway was closed. The situation was so grave that the hotel had to accommodate 5 pilots per room, 17 ground staff in one room and many others were accommodated in the hotel lobby. On the 2nd and 3rd of December it continued to rain in Chennai. It was during this time that some of IndiGo pilots undertook some unbelievable rescue work. They had to wade through the water to reach the Trident. Few pilots took a trial road trip from Bengaluru to Chennai on 03rd December since the plan was to transport outstation pilots and crew to Bengaluru. Continuous updates about the road condition were provided which helped in finally organizing a bus and car the next day to transport stranded passengers to Bengaluru. Our company transporter and his team of drivers continued to work tirelessly along with the pilots and crew right from the 01st to the 8th of Dec, even though their own families were affected by the floods. They even cooked chicken biriyani one day for lunch. Such was the bonding during trying times like this.
Chennai Relief Operation
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From 04th Dec onwards all the Chennai pilots who were stuck elsewhere were transported back to their base Bengaluru via road. On the 05th of Dec two technical flights were operated out of Chennai. Some of those displaced from their homes were our own IndiGo family members. Operations came to a grinding halt since the runway was underwater. Some staff, crew members and pilots on a layover were stranded at a hotel. It was at this time that some IndiGo crew members and staff decided to get together and conduct rescue operations to locate other missing staff members. The rescue operation was well planned with some employees coordinating with the corporate office to get addresses of missing staff members. A small team at the airport was in touch with CRPF, NDRF and Coast Guard to get the location details since all the signboard and landmarks were submerged in water. The company cab drivers helped by providing directions and willingly drove the staff in water logged areas to look for our people. The rescue team managed to reach out to each one who was not traceable. The employees personally went into neck deep water in search of some of the cabin attendants who were stranded on the terrace of their homes. It was amazing to see the spirit of the whole team. There were ladies who were willing to go in search of their colleagues even if the information reached them late at night. With no boats for transportation and no means of contact, employees got into small teams to check the wellbeing of all their colleagues that could not be contacted. Most of the water flooding the roads was sewage water, with insects and snakes, but nothing seemed to come in the way of the rescue team’s mission.
The teams reached out not only to our employees, but also friends and families of the employees who were stuck. Our Chennai crew who were at other cities, ensuring smooth operations were worried about their families’ safety since communication channels were not working. IndiGo rescue teams personally went to their homes and reassured our employees of their family’s well- being. Another team of employees got together and took on the mammoth task of helping in some of the worst affected areas. The team coordinated with the people and was in touch with the corporate office. The team helped distribute blankets, plastic mats, mosquito mats, food items, clothes and medical supplies in slum areas like Jeeva Nagar, Kanthanchavadi, West Tambaram, Sathya Nagar, Pulicoradu, Periyar Nagar, Kudrumedu, Ram Thilaga Nagar, Antonio Nagar, Alathur, Thiruporur,Villiyar, paiyannoor and Edayan Kuppam. A special mention to 2 of our pilots who decided they will give their time and energy in looking after rescued puppies day and night. Along with several other volunteers they helped nurture the puppies back to health. They fed each puppy according to their specific diets (based on age and medical condition) at periodic intervals and constantly were cleaning and sanitizing the rooms to provide the tiny munchkins a conducive environment to recuperate. It was a mammoth task and a 24 hour responsibility. The volunteers delivered on every front despite the overwhelming task of tending to so many puppies all at once; even spending the nights there. We flew 31 tons of cargo carrying relief material for people at Chennai, for various NGO’s and corporate houses. In addition to this, we rescued 565 passengers and no fare was charged.
Chennai Relief Operation
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CSR for New Hires As part of the IndiGoReach initiative, all our new hires (cabin crew, junior co-pilots, engineers and ground staff) volunteer for a day of CSR activity, where they participate in an activity at an NGO. The batch gets together and makes sandwiches, which adds a personal touch to the experience. They pack each sandwich separately and then head out to an NGO, a shelter home for the elderly/abandoned people, a school for the underprivileged or an orphanage. The event starts with a small ice-breaking activity between the employees and the NGO residents. This is followed by the distribution of sandwiches and an interaction with the people at the NGO. Employees enjoy these activities and it is a heartwarming experience for all of them. Department Initiatives Each department is encouraged to participate/volunteer in a CSR initiative as a team every quarter. At times, this is clubbed with their quarterly review/ offsite. It has been a great engagement platform since the departments take ownership of a cause and contribute towards the same. Location Initiatives All our stations are associated with NGOs at their respective locations and work very closely with them, understanding their needs and making frequent visits to these NGOs. This helps us to keep the IndiGoReach culture alive across the network and live up to our CSR philosophy. Volunteering is an important part of IndiGoReach and hence we allow flexible volunteering opportunities to all our employees and their family or friends by associating with IndiGoReach initiatives as per their time availability.
Volunteering Initiatives
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This is Maya from the SOS home at Raipur. Annie Vig supports
her through the 3rd
Child Campaign. Annie is based in Gurgaon, but flew to Raipur to meet Maya and know
her better.
Employee Contribution
SOS 3rd Child Campaign
For each contribution, SOS sends the details of the allotted child to the employee along with tax exemption certificate. An audit report and fund utilization report is also shared by the NGO to ensure transparency.
IndiGo supports Akshay Patra with their cause of providing mid-day meals to children going to Government Schools in various states of the country. As part of the association, we have launched a campaign for our employees- Each one Feed One. This allows our employees an opportunity to sponsor a mid-day meal for one child for one academic session by contributing Rs. 750 per annum. The funds are deducted directly from the salary and the same reflects in employee’s salary slip. A tax exemption certificate is also provide to the employees for their contributions. 555 children’s meals are being sponsored by 129 employees.
IndiGo has joined hands with SOS to support their 3rd Child Campaign. The Campaign gives employees an opportunity to adopt a child by sponsoring him/her with an annual sponsorship fee of Rs. 9600/- per annum. IndiGo has opened the campaign to all its employees and whenever an employee adopts a child, IndiGo shares half the sponsorship fee with the employee. So far, 184 employees have adopted 246 children as part of the campaign.
Each One Feed One
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We give our passengers also an opportunity to be a
part of IndiGoReach through Good Karma.
In the booking pathway, the passengers can
contribute towards the education of underprivileged
through Save the Children initiative.
Another option is to contribute towards ‘Dil Se deejiye
dus ruppayey’ campaign to support the
underprivileged kids with cancer at Tata Medical
Center, Kolkata. They simply need to check the
suitable option and their contribution is added to the
booking amount and the same is processed to the
NGO from our end.
Engaging our Passengers
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Thank you for a very lovely day at Shiksha School, Gurgaon on 29th November. I thoroughly enjoyed and had a fantastic time with all the kids. All the kids were amazing and I would like to thank the team of Indigo Reach to make this happen. Please keep up this good work and I hope we get many more chances to meet and help all those who are less fortunate than us.
Kind Regards
Ameya Gangan (Flight Ops)
It was a very pleasant and joyful experience for me to visit Manas Primary school and spend time with the kids. It reminded me of my childhood. This is one of the most cherished moments of my life. Although I, as an employee for the past 3 years have visited another NGO at Kolkata, this was first for me after I joined OCC. I am grateful to you and as well as Indigo for reaching out to these children, their families and helping and nurturing them, I feel proud to be associated with such a company. It is inspiring and motivating to see you actively providing an opportunity for us also to be a part of this great cause.
Looking forward to participate in future.
Thanks and Regards
Ankon Chakraborty (OCC)
Testimonials
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Dear Sir,
Greetings!
We would like to thank you for your consideration in letting us take 350 kgs of relief material free of cost from Kolkata to Kathmandu for the Nepal Earthquake Relief Fund.
We will be sending in the materials to you along with all relevant documents by 6 pm today, Saturday 2nd of May at Kolkata airport. We hope that you will carry it and it will reach the Tribhuvan International Airport asap.
Thanks once again for the great service.
With Regards
Harish Agarwal
I am writing this as a note of appreciation for your colleague Sakshi, with whom we have been interacting for the last one week.
She has been extremely professional and helpful in helping us send our team of doctors and medical supplies to Nepal for supporting the global relief work currently underway there.
Sakshi has impressed all of us with her positive attitude and her speed of response.
She actually seems to living your brand promise of ‘on time’.
I thought I must bring this to your attention.
Thank you for all your help, our team on the ground is now fully engaged with the local populace and we look forward to continuing our joint efforts in this humanitarian cause.
Thanks and warm regards,
Anas A Wajid
Director - Sales & Marketing
Max Healthcare
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Thank You.