indonesia-vet-2012-wayne-crosbie-presentation.pdf

Case Study in Hospitality and Tourism Sector:

William Angliss Institute and ASEAN Tourism Presented by Wayne Crosbie, Director Angliss International

RTO NO. 3045 CRICOS No 1505M

RTO No. 3045 CRICOS No 01505M

Overview of Presentation

William Angliss and ASEAN Tourism partnership

ASEAN Economic Community and MRA

MRA on Tourism Professionals and its Development

Progress of MRA on Tourism Professionals in Respective ASEAN Member States


Overview of presentation

About William Angliss the Specialist Centre for Tourism, Hospitality and Culinary Arts

William Angliss Initiatives with ASEAN Secretariat and ASEAN Member States:

Developing Common ASEAN Tourism Curriculum (CATC) and a Regional Qualifications Framework and Skills Recognition System (RQFSRS)

Developing 242 Toolboxes for each Competency Standard in the 6 Labour Divisions

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals

Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS.


ASEAN COMMUNITY

Accelerate establishment of ASEAN Economic Community (AEC) by 2015

Transform ASEAN into a regional destination

ASEAN Region to have free movement of;

Goods

Services

Investment and

Skilled Labour


AEC Characteristics

A single market and production base

A highly competitive economic region

A region of equitable economic development

A region fully integrated into the global economy.


MRA on Tourism Professionals and its Development

Objectives of Mutual Recognition Arrangement (MRA)

To facilitate mobility of Tourism Professionals; and

To exchange information on best practices in competency-based education and training for Tourism Professionals and to provide opportunities for cooperation and capacity building across ASEAN Member States.


Benefits of MRA on Tourism Professionals

Facilitate mobility of tourism professionals based on the tourism competency qualification/ certificate

Enhance conformity of competency based training/education

Skills recognition

Improve the quality of tourism human resources (graduates are ready to work in the industry)

Enhance the quality of tourism services


Components of MRA on Tourism Professionals (1)

ASEAN Common Competency Standards for Tourism Professionals (ACCSTP): minimum requirements of competency standards in hotel and travel services aim to upgrade tourism services

ASEAN Tourism Professional Monitoring Committee (ATPMC) consists of ASEAN NTOs and appointed representatives from the National Tourism Professional Boards (NTPBs)

ASEAN Tourism Professional Registration System (ATPRS): a web-based facility to disseminate details regarding the list of Foreign Tourism Professionals


Components of MRA on Tourism Professionals (2)

Common ASEAN Tourism Curriculum (CATC): the common curriculum for ASEAN Tourism Professionals as mutually agreed upon by the ASEAN Tourism Ministers upon recommendation by the ASEAN NTOs

National Tourism Professional Board (NTPB): the Board for Tourism Professionals composed of representatives from the public and private sectors including academics and other relevant tourism stakeholders, to be determined by the respective ASEAN NTOs

Tourism Professional Certification Board (TPCB) refers to the government board and/or agency authorised by the government of each ASEAN Member State primarily responsible for the assessment and certification of Tourism Professionals.

Assessment

Country A Country B

Certification

ATPMC

NTPB B NTPB A

TPCB NTPB

ATPRS

Matching Matrix

Verification

Job

Opportunities

Job

Interview

Work

Permit

Job Seeker

Registration

[CATC]

Mechanism of MRA on Tourism Professionals



Common ASEAN Tourism Curriculum Develop Common ASEAN Tourism Curriculum (CATC) and

Develop a Regional Qualifications Framework & Skills Recognition System (RQFSRS).

The six agreed labour divisions are:

1. Front Office

2. Housekeeping

3. Food Production

4. Food & Beverage Service

5. Travel Agencies

6. Tour Operations



CATC & RQFSRS Design Principles

Industry based

Structured

Flexible.



Based on the agreed Competencies adopted by all Countries

Using the agreed Units of Competence of the Common ASEAN Tourism Competencies project to develop the CATC & RQFSRS, making qualifications relevant and useful to both students and industry

Packaging competencies into curriculum for different labour divisions and linking with a qualifications framework.


Developing CATC and RQFSRS

Structured but flexible

With clearly defined levels of qualifications: 6 levels (1st Draft) or 5 levels (2nd Draft & Final Draft) across 6 labour divisions

Curriculum and Qualifications are mapped with job functions and levels.

Line Staff

Supervisors

Certificate IV Certificate III

Managers & Senior Managers

Advanced Diploma Diploma

Other higher Education Qualifications

Certificate II Certificate II

Certificate IV Certificate III

Certificate II


Developing CATC and RQFSRS

Qualification Framework

Cert II

Cert III

Cert IV

Diploma

Advanced

Diploma

Time (approx)

Incre

ased

com

peten

cies

3 mths 6 mths 1 yr 1.5 yr 2 yrs


Common core is made up of core and generic competencies as the foundation of each labour division at the entry level, progress with more competencies when moving through higher qualifications Example of the Food & Beverage qualifications

No of units ADDED as progressing through levels of qualifications

C & G = Core & Generic Competencies

F competencies =functional competencies

1

2

3

4

5

Certificate II (Incorporating Certificate I)

C & G Competencies (13 units) +

F Competencies (10 units)

Certificate III C & G Competencies

(13 + 6 units) +

F Competencies (10 + 4 units)

Certificate IV C & G Competencies

(13 + 6 + 2 units) +

F Competencies (10 + 4 + 4 units)

Diploma C & G Competencies (13 + 6 + 2 +1 units)

+ F Competencies (10 + 4 + 4 +6 units)

Advanced Diploma C & G Competencies (13 + 6 + 2 + 1 units)

+ F Competencies (10 + 4 + 4 +6 +5 units)

Level Example of Food & Beverage Qualifications



Summary

Certificate II Certificate III Certificate IV Diploma Advanced Diploma

Sub-Total

Food & Beverage 2 2 3 1 1 9

Food Production 2 3 3 1 1 10

Front Office 1 1 1 1 1 5

Housekeeping 1 1 1 1 1 5

Tour Operation (Management)

2 3 4 2 1 12

Travel Agencies 3 3 3 1 1 11

TOTAL 52



Project Overview & Scope

Follow-up from the CATC project

Produce 242 Toolboxes for the 6 labour divisions of:

1. Front Office

2. Housekeeping

3. Food Production

4. Food & Beverage Service

5. Travel Agencies

6. Tour Operations

Conduct National workshops to review & obtain feedback Toolboxes

Conduct Regional Workshop to review & endorse Toolboxes.



Project deliverables

This Project will deliver:

A standardised Toolbox template:

Suitable for use in supporting delivery of Competency Based Training and Competency Based Assessment

Able to be applied to all 242 Units of Competency identified in the Qualifications Framework across all 6 Labor Divisions.




Each toolbox will consists of:

Competency Standard

Trainee Manual:

Glossary of terms & acronyms

Trainee notes/training content

Work Projects

Summaries

Evaluation Sheet

Recommended reading materials.




Each toolbox will consists of:

Trainer Guide, comprising of:

Training PowerPoint slides

Trainer notes

Recommended training equipment.

Assessment package, comprising:

Oral Questions

Written Questions with Model Answers

Third Party Statement

Observation Checklist

Competency Recording Sheet.



Project Objectives:

To conduct a feasibility study to assess the need for the establishment of a Secretariat and

To determine whether the use of a Secretariat is the best option to support and respond to the challenges inherent in the implementation of the Mutual Recognition Arrangement (MRA) on Tourism Professionals.



Project Scope:

Identification of the strengths and needs of relevant tourism training institutions in relation to MRA implementation

Identification of the threats and opportunities facing ATPMC and relevant tourism training institutions in relation to MRA implementation

The necessity to link industry, which requires skilled Tourism Professionals, with appropriately qualified and experienced personnel.



Project Scope:

Identification of how the Regional Secretariat will operate in terms of processes and mechanisms

Identification of how the Regional Secretariat will position itself to support the work of the ASEAN Tourism Professional Monitoring Committee (ATPMC)

Specification of the nature and value of recommended resources required from stakeholders for a Regional Secretariat to operate effectively.



Project Scope:

Determination of a work model for the Regional Secretariat to include:

Vision

Mission

Objectives

Roles and responsibilities

Linkages

Work mechanisms and processes

Resource requirements

Self-sustaining funding scheme.



Project Scope:

Identification of specific requirements from identified stakeholders to establish and operate the Regional Secretariat

Identification of the risks and assumptions underlying establishment of a Regional Secretariat and recommendations on how to address those risks and assumptions

Desktop research activities

In-country research using Field Study trips to each of the 10 AMS.


Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS

Project Objectives:

This Project will identify gaps between:

Mutual Recognition Arrangement (MRA) requirements

and

Actual Implementation of MRA in ASEAN Member States (AMS).



Project Scope:

Analysis of implementation of MRA in AMS:

1. Existing qualifications

2. Hard infrastructure

3. Soft infrastructure



Project Scope:

Analysis of Hard infrastructure - physical facilities, and their:

Location

Design and layout

Furniture, fixtures and equipment (F, F & E)



Project Scope:

Analysis of Soft infrastructure:

National laws, policies and regulations

Capacity

Organisational structure of the National Tourism Professional Boards (NTPBs) and Tourism Professional Certification Boards (TPCBs)

Human Resource Capability



Project Scope:

Identification of Gaps which represent opportunities for improvement; these will be identified, with strategies recommended to address them which might include:

Actions to improve regulatory frameworks

Actions to build or improve institutional linkages

Actions to improve hard infrastructure

Actions to build human resource capacity.



Project Scope:

Assess each AMSs preparedness and capacity to implement the MRA

Recommend actions to improve each AMSs

1. Regulatory framework

2. Institutional linkages

3. Capacity facilities

4. Capacity human resources


Gap Analysis on Implementation of the Mutual Recognition Agreement (MRA) on Tourism Professionals within the AMS Project Deliverables:

This Project will deliver:

An ASEAN Qualifications Equivalent Matrix (AQEM) mapping out existing tourism professionals qualifications across the AMS

Country specific policy recommendations and capacity building needs for implementing the MRA

AMSs require an enabling environment to promote implementation of the MRA

Identify the necessary and required:

Legal framework and institutional linkages

Organisational structures

Infrastructure (training facilities, NTPB & TPCB offices)

Human resource capacities

indonesia-vet-2012-wayne-crosbie-presentation.pdf

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