EMBRACETHE 4TH

INDUSTRIAL REVOLUTION PhotyTzellios

14November2018

ExploreThe Impact of Digital on Manufacturing and Retail TradeKey learnings from Emerging MarketsRise of New CompetitorsKey Drivers for New Growth

Movement of product and the Value of DataWhat does it mean for stakeholders in the value chain

• Suppliers • Retailers • Service Providers • Customers

Predictive analyticsInventoryTransportation

It always has been and always will be about Enabling Trade!

4th Industrial Revolution | Emerging technologiesRoboticsArtificial IntelligenceQuantum computingThe Internet of ThingsFifth generation wireless technologyAdditive manufacturing/3D PrintingFully Autonomous vehicles

e-Commerce gives unique niche products a real chance

ProfGeorgeZipf

Amazon“Our vision is to be earth’s most customer-centric company; to build a place where people can come to, find and discover anything they might want to buy online”

JillianHuffordMarketingAnalyst24/1/18

Alibaba58% of all online retail sales576 million active users (2018)$25,4bn on “Singles day” 11 November 2017Alibaba (Enables trade)Utilizes informal sector to deliver

Software vs Warehousing• Alibaba holds no inventory• Owns no warehouses• Created software platforms that facilitate the exchange of goods and services• Less revenue than Amazon but higher margin• No expensive and complex logistics • Software is easier to scale than warehouses

Dan Blystone 9.11.2018

Reflecting on Emerging MarketsAlibaba delivery mechanisms – integrate informal sectorFlipkart delivery mechanisms – integrate informal sectorBrazil and Mexico

Increasing local e-Commerce competitionTake-a-lot; Amazon; e-Bay; Facebook Marketplace; GumtreeEstablished retail and wholesale operators: Omnichannel offeringBanks have data management capability and capacityBanks own consumers and manage their walletsShopping centres could create platforms to further enable trade for their tenantsSME’s; the DisruptorsOpportunity; Customization expand market segmentsCourier businesses have mushroomed === Transport

ChallengesPricing becomes transparent - transport costReverse logistics – high level of returns and failed deliveriesManagement of customer expectations and experienceCost of customer acquisition and retention

Key Focus Areas for GrowthHarness the shift in customer interactionMake the most of the opportunity in front of you (screen)Create sustainable customer valueBusiness process as a service

Operational Agility (Speed + Service+Flexibility) + Feedback + (Choice + Product availability) Where do you service the customer from Content managementInvestment in predictive analytics

The Bottom Line

“Make it easy to do business anywhere”Jack Ma

and everywhere

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