industry training guide - handbook@icms · principles of marketing mkt100 a fourth subject of...

Industry Training

Guide

Approved: Dominic Szambowski on 25.5.2014 2 | P a g e

CONTENTS

INTRODUCTION ..................................................................................................................................................... 4

CONTACT US .......................................................................................................................................................... 4

JOB AND INFORMATION POSTINGS ....................................................................................................................... 4

INDUSTRY TRAINING PROCESS ............................................................................................................................... 5

INDUSTRY TRAINING CHARTER .............................................................................................................................. 5

OUR COMMITMENT TO YOU .................................................................................................................................. 6

YOUR COMMITMENT TO INDUSTRY TRAINING ...................................................................................................... 6

EXEMPTION FROM INDUSTRY TRAINING ............................................................................................................... 6

EXEMPTION FROM PREPARATION PROGRAM ....................................................................................................... 7

ARRANGING AN OWN PLACEMENT POLICY............................................................................................................ 7

OWN PLACEMENT PROCESS ................................................................................................................................... 7

STUDYING WHILE ON INDUSTRY TRAINING ........................................................................................................... 7

WHEN DUE OUT FOR PLACEMENT ......................................................................................................................... 8

DIPLOMA STUDENTS .............................................................................................................................................. 8

DEGREE STUDENTS ................................................................................................................................................ 8

PROPERTY STUDENTS ............................................................................................................................................ 8

DELAYING INDUSTRY TRAINING POLICY ................................................................................................................. 8

DELAYING INDUSTRY TRAINING PROCESS .............................................................................................................. 9

INDUSTRY TRAINING PREREQUISITE SUBJECTS ...................................................................................................... 9

PREPARATION PROGRAM .................................................................................................................................... 12

IND100 ................................................................................................................................................................. 12

IND200 ................................................................................................................................................................. 12

MOCK INTERVIEW ................................................................................................................................................ 13

MOCK INTERVIEW POLICY .................................................................................................................................... 13

MOCK INTERVIEW PROCESS - SUCCESSFUL .......................................................................................................... 13

MOCK INTERVIEW PROCESS - UNSUCCESSFUL ..................................................................................................... 13

PLACEMENT POLICY ............................................................................................................................................. 14

OUR COMMITMENT TO YOU ................................................................................................................................ 14

YOUR COMMITMENT TO INDUSTRY TRAINING .................................................................................................... 15

PLACEMENT PROCESS .......................................................................................................................................... 15

PREPARING FOR THE PLACEMENT INTERVIEW ..................................................................................................... 17

ACCEPTING/ DECLINING A ROLE........................................................................................................................... 17

WORK VISA REQUIREMENTS ................................................................................................................................ 17

OVERSEAS FOR INDUSTRY TRAINING ................................................................................................................... 17

TAX FILE NUMBER ................................................................................................................................................ 18

INDUSTRY TRAINING HOURS AND ADDITIONAL EMPLOYMENT ........................................................................... 18


START AND FINISH DATES .................................................................................................................................... 18

ACCOMMODATION AND INDUSTRY TRAINING .................................................................................................... 18

CONTACT DETAILS WHILE ON INDUSTRY TRAINING ............................................................................................. 20

EMPLOYMENT CONTRACT/ LETTER OF OFFER ...................................................................................................... 20

CONDUCT............................................................................................................................................................. 20

AVAILABILITY ....................................................................................................................................................... 20

SICK LEAVE ........................................................................................................................................................... 21

WORKPLACE CONCERNS OR GRIEVANCES ............................................................................................................ 21

RESIGNING FROM PLACEMENT ............................................................................................................................ 21

DISMISSAL FROM PLACEMENT ............................................................................................................................. 21

INDUSTRY TRAINING ASSESSMENTS .................................................................................................................... 23

MOODLE .............................................................................................................................................................. 23

PROGRESS AND FINAL REPORTS .......................................................................................................................... 23

ASSIGNMENT ....................................................................................................................................................... 23

HOURS ................................................................................................................................................................. 23

RETURN TO COLLEGE ........................................................................................................................................... 24

REFLECT ON YOUR INDUSTRY TRAINING EXPERIENCES ........................................................................................ 24


INTRODUCTION At The International College of Management Sydney (ICMS) we believe that the best learning experience

combines practical ‘real world’ work with a strong academic foundation. Our undergraduate programs

include a work placement component called Industry Training. During your qualification you will work

within the industry for up to nine months, giving you a distinct edge over other graduates. Our Industry

Training program will prepare you for your future career in you chosen field of study.

CONTACT US

General enquiries – Nichole Downey

Phone: 9466 1020

Email: [email protected]

Industry Training Manager – Michele Hannon

Phone: 9466 1002


Industry Training Consultant – Michelle Hill

Phone: 9466 1065


Industry Training Consultant – Julie Long

Phone: 9466 1015


The Industry Training Department is located at Head Office

JOB AND INFORMATION POSTINGS

Facebook: Search for “ICMS Industry Training”

Notice Board: Located outside the Grand Dining Room on the ground floor - Moran House

mailto:[email protected]





INDUSTRY TRAINING PROCESS

* Due to dynamics of this specific industry Sports Management Degree students need to complete 600

hours of industry training over two terms

INDUSTRY TRAINING CHARTER

IND100

Term 1 at ICMS

PREREQUISITES

Industry Training prerequisite subjects passed prior to placement

IND200

Term 2

Diploma student

Term 3

Degree student

Term 7

Property student

IND201

Term 3

Diploma student

Term 4

Degree Student

Term 8

Property student

Complete;

Contract or letter of offer sent to consultant

Progress report

Major Assignment

600 hours of work

IND202

Term 5

Degree student

Term 9

Property student

Complete;

Critical Analysis

Final report

Additional 600 hours - 1200 hours total for degree students


OUR COMMITMENT TO YOU

YOUR COMMITMENT TO INDUSTRY TRAINING

EXEMPTION FROM INDUSTRY TRAINING

We will provide information and training to assist you in preparing for

your placement

We will establish a working relationship with you to ascertain your

needs

We will work with you through the placement process and endeavor to

give feedback from all interviews that you attend and will coach you in areas

that may require attention.

We will support you through the entire Industry Training process and will assist you with any concerns or questions you may have while on

placement.

Industry Training is a subject and you agree to be committed to completing the subject in order to

graduate

You will attend all IND100 and IND200 class sessions

You agree to provide ICMS Industry Training a resume and attend a Mock Interview (and pass) where you will consider

all roles presented to you by your Consultant

You will conduct yourself in a professional manner at all times and agree to uphold the integrity of ICMS and the Industry

Training program

You agree to work with your Consultant and keep him/her informed of changes and updates to your situation

Once you have secured a placement arranged by ICMS, you agree to commit to that role for the duration of your

placement.


To apply for an exemption from Industry Training (IND201 &/or IND202) the student is required to

complete an exemption request form and submit to their Consultant. References not in English must be

submitted along with an official English translation. An exemption request form can be obtained from

Student Services.

EXEMPTION FROM PREPARATION PROGRAM

The student cannot be exempt from IND100 or IND200. The student may be excused from attending an

IND100 session if they obtain written approval from their Consultant prior to the workshop.

All IND200 sessions are compulsory and must be attended in order to qualify for the Mock Interview.

The student risks not being eligible for placement if they do not attend

ARRANGING AN OWN PLACEMENT POLICY

A Student wishing to find their own Industry Training placement is required to inform the Industry

Training Department of these plans before or during the Mock Interview by submitting an Own

Placement Request Form. The student must have secured a suitable placement no later than Friday of

0-week of their first term of placement. If a placement has not been secured by Friday of 0-week, the

student must enrol in on-campus subjects and postpone Industry Training.

OWN PLACEMENT PROCESS

STUDYING WHILE ON INDUSTRY TRAINING

Submit an Own

Placement Request Form

to Industry Training

Attend IND200 classes

Attend a Mock

Interview with a

Consultant

Have role approved by a

Consultant

Complete assignments, reports and hours and

abide by the deadlines

outlined in IND201 and

IND202


A student may request permission to study one additional subject while completing Industry Training.

The students request to study while on Industry Training will be evaluated based on their individual

circumstances and will take into account their academic progress. Permission to study while on Industry

Training must be approved by the Consultant prior to enrolment. A request for permission to study

while on Industry Training should be submitted to the Consultant prior to starting placement. This

should be sent in the form of an email to the Consultant.

WHEN DUE OUT FOR PLACEMENT

DIPLOMA STUDENTS

DEGREE STUDENTS

PROPERTY STUDENTS

DELAYING INDUSTRY TRAINING POLICY

Term 1

IND100

Term 2

IND200 Term 3

IND201 - On placement

Term 1

IND100

Term 3

IND200 Term 4


Term 1

IND100

Term 7

IND200 Term 8



A Student, in exceptional cases or extenuating circumstances may wish to delay Industry Training. The

Student needs to submit a Request to Delay Industry Training form to the Consultant by Term 3 of their

study. If the students’ reasons require further clarification, or are not deemed grounds for delaying, the

Consultant will organise to meet with the student and the Industry Training Manager to discuss.

DELAYING INDUSTRY TRAINING PROCESS

INDUSTRY TRAINING PREREQUISITE SUBJECTS

Student submits a Request to Delay Industry Training

form to Consultant

Consultant and Industry Training Manager decide if

delaying placement is appropriate

Student emailed outcome of request

Approved: Dominic Szambowski on 25.5.2014 10 |

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The student must successfully complete the following prerequisite subjects in their specialisation before

going to Industry Training, for example students studying a Bachelor of Business Management,

specialising in Tourism, need to complete the Tourism prerequisites listed below.

Tourism

Attractions & Resort Operations TOU100

Destination Sales & Marketing TOU110

Intro to Tourism Management TOU120

Destination Management Issues TOU200

Sports

Contemporary Health Issues SPO100

Intro to Sport Management SPO110

Psychology, Health & Wellbeing SPO120

Property

Principles of Valuation PRO110

Intro to Property Management PRO120

Facilities Management MGT230

Hospitality

Hospitality Operations I HOS100

Intro to Hospitality HOS110

Room Division Operations HOS120

Hospitality Operations II HOS200

Events

Event Operations & Logistics EVT100

Intro to the Event Industry EVT110

Venue & Hosp Operations EVT120

Event Production & Design EVT200

Business

Intro to Human Resources ACC100

Business Communication COM100

Principles of Marketing MKT100

A fourth subject of students choice – BBM students


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Industry Training Preparation


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PREPARATION PROGRAM

The Industry Training Preparation Program (IND100 and IND200) assists the student in understanding

professional presentation and the practical experience required for Industry Placement. Workshops are

attendance based; all sessions must be attended prior to placement. The Preparation Program is a

series of workshops not classes, a full study load should be taken in conjunction with IND100 and

IND200.

IND100

The student will be enrolled in IND100 the first term at ICMS. Workshops are timetabled (see your

timetable in Avantis) but only run from weeks 1 till 3 with an additional session in week 6. If due to

timetabling issues the student is not able to attend IND100 in term 1, the student will need to attend

IND100 the term prior to going on placement in conjunction with IND200.

WEEK TOPIC

Week 1 Study Planning and Academic Support

Week 2 Industry Training, Professional Grooming and Presentation

Week 3 Resume Writing

Week 6 Learning Management Systems

IND200

Interview Skills and Workplace Behaviour in Week 4 and 5 are the final classes. A mini career expo is

held each term .The students will be informed of this in class. The IND200 workshops are held in weeks

4 and 5 and the Mock Interview is booked during these sessions and held in weeks 5 to 7. A student who

does not attend IND200 and has not been excused from the sessions will not be entitled to a Mock

Interview.

WEEK TOPIC

Week 4 Interview Skills

Week 5 Interviews and Workplace Behaviour/ Wrap up and Overview of workshops

TBC Partner Expo

TBC Mock Interview


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MOCK INTERVIEW

The Mock Interview is an opportunity for the Consultant to evaluate the students’ interview skills, and

an opportunity for the student to practice interviewing. The Mock Interview is also for the student and

Consultant to discuss suitable roles, expectations and opportunities. If further coaching is required to

develop interview skills, the student will be asked to attend further coaching and/or language sessions.

If the students interview skills have not improved it may be suggested that Industry Training be delayed.

MOCK INTERVIEW POLICY

A job description will be sent to the student once a Mock Interview has been booked in IND200. The job

description used for the Mock Interview is to evaluate interview skills and is not the position the student

is being put forward for. The student is expected to research the company and the skills required for the

role. The Mock Interview is to be treated as if it was a real interview, full business attire is to be worn

and the student must bring;

Resume (hard copy)

Unofficial transcript

Copy of Passport and Visa (International students)

MOCK INTERVIEW PROCESS - SUCCESSFUL

MOCK INTERVIEW PROCESS - UNSUCCESSFUL

Interview with Consultant

Consultant discusses roles with student to be put forward for

Student confirms resume will be put forward

Student attends placement interview with employer


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PLACEMENT POLICY

Interview with Consultant

Feedback given and 2nd interview booked with another Consultant and/or Industry Training Manager

If unsuccessful the student will be asked to delay their placement or find their own position which must be approved by their Consultant.

We will work with you to find a relevant role for your Industry Training. This will be a role that aligns with your course

content.

We will consider your requests for positions and companies however are not able to guarantee to fulfill expectations if

they are deemed unreasonable.

We will endeavor to give feedback from all interviews that you attend and will coach you in areas that may require

attention.

We will support you through the entire Industry Training process and will assist you

with any concerns or questions you may have on the way.

OUR COMMITMENT TO

YOU


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For the purpose of this document the wording “we” refers to the Industry Training Team and “you”

refers to the Student.

PLACEMENT PROCESS

You agree to collaborate with the Industry Training Team and actively search for roles and companies that interest you for

your Industry Training

You agree to consider all roles presented to you by your Consultant

You will attend up to 3 interviews as mutually agreed unless you have proof of sickness or other just reason to cancel

You agree to keep your Consultant informed of self-arranged interviews or placements as soon as they occur

Once you have secured a placement arranged by us, you agree to commit to that role for the duration of your placement.

If no longer able to commit to your placment you agree to communicate with your Consultant and will then be responsible

for finding your own subsequent role

You will contact your Consultant after all interviews to give feedback on how the meeting went

If you organise you own placement, you will seek approval of the role from your Consultant and provide all required

documentation prior to starting the placement

YOUR COMMITMENT

TO INDUSTRY

TRAINING


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The Student will be sent out for up to 3 interviews for roles in the term prior to placement

The Student must have agreed these roles prior to the resume being submitted to the Industry Partner

A meeting is deemed to be an interview if it is prior arranged and conducted on the phone or face to face

The Consultant will endeavor to get feedback from each Industry Partner/interview and pass the information onto the Student

Should the Student be unsuccessful after 3 interviews they will be offered further coaching from within the Industry Training team. They will have the opportunity to attend a further placement interview with a different Consultant. They will also be given the opportunity to seek Academic Support should it be deemed necessary

An email will be sent to the student detailing the steps that have been taken to gain an Industry Training Placement. They will be advised that they will need to secure their own placement which must be approved by their Consultant. The deadline for this will be the Friday of week 1 of their designated Industry Training term

If the student is unable to find their own placement they are able to defer for 1 term or come back to college and continue their studies. They will still need to secure their own Industry Training placement for the following term

If the student is unable to secure their own placement, they will not be able to graduate from ICMS.


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PREPARING FOR THE PLACEMENT INTERVIEW

The Placement Interview is arranged on the student’s behalf by the Consultant. Students are expected

to prepare for the interview and:

Record a professional voice mail greeting on phone(s)

Answer the phone in a professional manner

Review key skills for the role and prepare examples to demonstrate skills

Research the company

Research the industry

For the Placement Interview the student should;

Be punctual

Behave professionally

Dress in full business attire

ACCEPTING/ DECLINING A ROLE

The student is obliged to accept a job offer from an Industry Partner if offered. The Consultant should be

notified immediately upon the student accepting a role. If the student cannot accept the position, the

student must advise the Consultant immediately by phone and in writing. It is then the students

responsibility to secure their own placement which must approved by their consultant.

WORK VISA REQUIREMENTS

To participate in Industry Training an International student must be legally permitted to work in

Australia. It is the students’ responsibility to ensure their visa and COE are current and work permission

has been granted.

International students must obtain an Australian student visa with condition 8105, which allows the

student to work full time during Industry Training and holidays, and up to 40 hours a fortnight while

studying. Students should contact ICMS Student Services if they have questions about their visas or COE.

Visa information can be obtained from the Department of Immigration and Border Protection website

www.immi.gov.au . Questions regarding a COE should be directed to the Student Services Department.

OVERSEAS FOR INDUSTRY TRAINING

If completing Industry Training outside of Australia it is the students’ responsibility to organise visas and

work permission. The student must ensure that a role is secured and confirmed with the Consultant no

later than Friday of 0-week preceding their designated Industry Training.

http://www.immi.gov.au/


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TAX FILE NUMBER

For Australian job roles the student must have an Australian Tax File Number (TFN) prior to commencing

Industry Training. A Tax File number identifies each student to the Australian Tax Department and

ensures the correct amount of tax is paid. An International student will need a student visa with work

permission before applying for a Tax File Number. To apply for a Tax File Number visit the Australian

Taxation Offices website www.ato.gov.au.

INDUSTRY TRAINING HOURS AND ADDITIONAL EMPLOYMENT

The student can accept additional employment while on Industry Training provided the additional work

does not interfere with the placement and loyalty is given to the Industry Training role. Hours accrued

from additional employment can be used towards Industry Training providing the work is relevant to the

students’ studies and signed off by the Consultant. If the student needs to complete additional hours

once Industry Training has finished, the student can continue to accrue hours by continuing to work part

time while studying.

START AND FINISH DATES

The student is expected to be available for Industry Training from the time exams conclude the term

prior to placement until Friday of 0-Week the term after placement. Concerns about the start or finish

dates should be discussed with the Consultant. Students are not permitted to take holidays or apply for

any leave in the term break prior to or during Industry Training

ACCOMMODATION AND INDUSTRY TRAINING

The student should not sign a rental lease until a placement has been confirmed and work is due to

commence as the Industry Training Department cannot guarantee the location of the placement. If

temporary accommodation is required the student may apply to the ICMS Operations Department for

temporary on-campus accommodation. On campus accommodation is subject to availability and at the

discretion of ICMS management and will involve a weekly fee.

from the time exams conclude the term prior to placement

Start date

Friday 0-Week term after placement

End date Students are not permitted to take holidays or apply for any leave in the term break prior to or during Industry Training

Holidays

http://www.ato.gov.au/


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On Placement


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CONTACT DETAILS WHILE ON INDUSTRY TRAINING

The student is required to update personal and college details in Avantis and to immediately provide

changes to the Consultant while on Industry Training. The student must check college emails regularly

throughout placement. The Industry Training Department will only correspond through the students

ICMS email account and all emails from the Industry Training Department should be responded to

within 24 hours if a response is required. It is the student’s responsibility to ensure their college email

account is working, issues should be directed to the Information Technology Department on

[email protected]

EMPLOYMENT CONTRACT/ LETTER OF OFFER

The student is required to provide a copy of the Employment Contract/ Letter of Offer and Job

Description to the Consultant as soon employment has begun. Employment contract concerns should be

discussed with the Consultant prior to signing.

CONDUCT

It is expected that all policies and procedures are adhered to and the highest level of personal and

professional conduct is exhibited at all times. Failure to comply with the placements policies and

procedures may result in disciplinary action from the employer, possible dismissal from the Industry

Training position and potentially an unsatisfactory completion grade for the Industry Training course.

The Industry Training Department encourages students to be pro-active in seeking feedback on

performance and improve as necessary. Performance feedback is an important part of the Industry

Training experience and provides an opportunity for students to improve skills and learn valuable

lessons.

AVAILABILITY

The student is expected to show flexibility with availability while on Industry Training and this means the

student may be required to work weekends or late shifts at short notice. The employer will indicate

when the student (employee) is required to work, either via a roster or set hours as outlined in the

employment contract. It is the students responsibility to know when they are scheduled to work and to

check the roster regularly. The student is expected to be punctual, reliable, and available for shifts. It is

also expected that the student be willing to work for the employer continuously and have unlimited

availability for the duration of Industry Training.



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SICK LEAVE

The student is expected to abide by the sick leave conditions outlined in their employment contract. If

the student is sick for 5 or more days they are required to contact their Consultant within 2 weeks to

discuss the nature of the illness and making up hours.

WORKPLACE CONCERNS OR GRIEVANCES

The student is expected to be professional and proactive in dealing with work concerns or grievances.

The student should discuss issues with the employer and working constructively towards a resolution.

If counseled or reprimanded at work, the student should listen attentively. If at fault, the student should

apologise and assure the supervisor that there will not be a repeat incident. If not at fault, the student

should calmly and professionally state their side. If advice is required or the student believes they are

being treated unfairly, the student should contact their Consultant. If a letter of warning is issued the

student should retain the paperwork and contact their Consultant immediately.

RESIGNING FROM PLACEMENT

The student must discuss issues in the role and agree on an appropriate action with their Consultant

prior to resigning from the role. Resignation from Industry Training employment without prior approval

from a Consultant will result in an “unsatisfactory completion” grade and the student will be required to

find an own placement.

DISMISSAL FROM PLACEMENT

Dismissal or retrenchment from an Industry Training position must be reported to a Consultant

immediately.

If dismissed on grounds of misconduct, illegal behaviour, or non-performance, and ICMS have assessed

that the grounds are just, the student will be required to find their own replacement position and

complete Industry Training in the same term. Depending on the reason for the termination the student

may be dismissed from ICMS based on unsatisfactory academic progress.

If the dismissal is not due to any fault of the students, or circumstances prevailed beyond the students

control to perform the duties, the Industry Training Department will assist the student in finding an

alternative position.


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Assessments


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INDUSTRY TRAINING ASSESSMENTS

Industry Training is an academic subject and all reports and assignments must be successfully completed

to pass this subject. The student is not eligible to graduate until satisfactory completion has been

achieved. It is the student’s responsibility to follow up with the Industry Training Department in relation

to any missing components.

MOODLE

Like all classes Industry Training course information and assessments are posted on Moodle. Moodle

access issues should be emailed to [email protected] .

PROGRESS AND FINAL REPORTS

The Progress and Final Reports should be downloaded from Moodle by the student and given to the

students supervisor. Completed reports should be uploaded to Moodle or emailed to the Consultant.

ASSIGNMENT Information on the Industry Training assignment will be posted on Moodle and the Student Hub and will

be emailed to students. For information on the Industry Training assignment please contact the Industry

Training department.

HOURS Depending on the program the student is expected to accrue a set amount of hours;

Program Hours Required Duration of Placement

Diploma 600 1 Term

Degree 1200 2 Terms

Sports 600 2 Terms

Hours are to be recorded on the final report by the student’s manager. Proof of or additional hours can

be submitted to the Consultant in the form of a letter on company letterhead from either the Human

Resources or the Accounts Department stating the number of hours worked or pay slips showing the

number of hours accrued.



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RETURN TO COLLEGE

In the spirit of the College / Industry Partner relationship, and the shared commitment to industry

education, all employers are committed to ensuring the student returns to study following their Industry

Training.

Employers may offer the student casual or part-time employment after Industry Training has been

completed. Employment offered by the Industry Partner beyond the Industry Training period is entered

into between the employer and the student; International students must abide by student visa

conditions.

REFLECT ON YOUR INDUSTRY TRAINING EXPERIENCES

The student is encouraged to reflect and draw upon their Industry Training experiences. The Students

will benefit from the practical workplace perspective they have gained during Industry Training and are

encouraged to use the Industry Training experience to provide examples of and critically analyse the

models, theories and principles being studied post Industry Training.

industry training guide - handbook@icms · principles of marketing mkt100 a fourth subject of...

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