influencing across the organisation
DESCRIPTION
Stratagem promotes "Great converstions for great results". These workshops explore great conversations, to enable your people to enter into more beneficial dialogue with their colleagues, and thus to engender great results through enhanced performance.TRANSCRIPT
LDP1/2009
Influencing across the
organisation
Our purpose is to be the company that
professionals trust to connect them more deeply
with their business's goals, the people around
them, and their own aspirations.
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE
Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 (Insights) E-mail: [email protected]
www.stratagem-uk.com
Great conversations for great results
How skilled are your people in
relating and influencing across
your organisation?
How experienced are they in
getting the best aggregate
performance from any given
virtual team?
Connecting PeopleConnecting PeopleConnecting PeopleConnecting People
Every person in your company has an impact on the
big picture. However, their performance is
dependent not only on their own qualities, but also
on the strength of their relationships across the
business.
Your organisation is full of actual and virtual teams
with huge potential to add value – if only those team
members were connected fully to each other and to
the goals of the business.
Our beliefOur beliefOur beliefOur belief
We believe that relationships have a huge bearing
on performance. We believe that relationships
should spring from co-operation and commitment.
We believe that a relationship – and thus
performance – is thus built on productive,
sometimes called ‘great’ conversations.
Conversations between people across the business
come in many guises and contexts, but ‘great’
conversations should enable true communication in
both directions, leading to real understanding and
agreement.
Great conversations...Great conversations...Great conversations...Great conversations... ‘Great’ conversations should be aligned with the
culture of the organisation, so that the conversation
prompts, promotes and precipitates future success
in a real rather than a theoretical way.
Poor conversations...Poor conversations...Poor conversations...Poor conversations...
When conversations are not of sufficient quality,
issues are ducked, ignored or confused,
understanding is blurred or mistaken, and
commitment to goals is warped, lacking or
grudging.
Where we come in
Stratagem Learning and Development delivers
workshops that build on the self-knowledge that
your managers will have gained in undergoing the
Insights Discovery Personal Effectiveness
Programme.
These workshops explore great conversations, to
enable your people to enter into more beneficial
dialogue with their colleagues, and thus to
engender great results through enhanced
performance.
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE
Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 E-mail: [email protected]
www.stratagem-uk.com
“They add value by getting under the skin of our business so much
that they feel part of the team, whilst maintaining the objectivity to
challenge our thinking and help us to find practical, innovative
ways to develop our people”
Severn Trent Water, October 2008
Why?
What?
How?
Who?
Through these workshops, we can help you align your people with your aspirations to achieve the
following core benefits:
•••• Shared goals: Shared goals: Shared goals: Shared goals: understanding the business you are in
•••• Shared culture: Shared culture: Shared culture: Shared culture: living the vision and values that bind you together
•••• Shared learning: Shared learning: Shared learning: Shared learning: fostering the need for innovation and improvement
•••• Shared information: Shared information: Shared information: Shared information: enhancing internal communication
•••• Shared effort: Shared effort: Shared effort: Shared effort: working interdependently to deliver results
In these workshops, the participants:
• See what great conversations across the organisation sound and feel like
• Learn what helps and hinders them in practice
• Practise skills in a supportive environment
• Commit to making personal changes to encourage great conversations and thus improve the entire
organisation’s alignment with its goals
A Stratagem intervention:
• Delivers – and has the delegates delivering – great conversations
• Is, above all else, experiential
• Is nevertheless grounded in the latest and most advanced behavioural thinking
• Is tailored to our understanding of your specific business goals and current challenges
• Presents real feedback from real people within the organisation as a starting point
• Employs professional role players to make the conversations ‘real’
• Leaves the organisation and the delegates with a toolkit of skills to make the learning ‘stick’
Stratagem is built around a core team of professionals:
• Whose job satisfaction is entirely derived from helping individuals, teams and organisations to
perform better
• Who respect the theoretical in designing their interventions, but the practical in delivering them
• Who believe strongly in the power of high-impact, high-involvement modules
• Who have been sharing their knowledge and aggregating their experience for the benefit of client
organisations for the last 15 years
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE
Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 (Insights) E-mail: [email protected]
www.stratagem-uk.com
Bank of America
Stratagem Learning and Development Ltd. The House, Kelston Park, Kelston Bath BA1 9AE
Tel: +44 (0)1225 445355 Fax: +44 (0)1225 481754 (Insights) E-mail: [email protected]
www.stratagem-uk.com
Case Study
Influencing stakeholders in Bank of America
What they needed What we did What they said
Operational Risk Management oper-
ates in the Bank of America (Credit
Card Services) between the front line
credit card services and the Bank’s
Audit Function.
The management identified a need to
develop the operational risk function
to its fullest extent by identifying and
managing the differing requirements
of these two main and other stake-
holders.
We developed and delivered a two
day programme which aimed to work
at the collective level by:
• creating a shared vision of success
• identifying what needs to be put in
place to achieve it
• focussing on stakeholders and their
requirements
• developing a communication and
management s t r a tegy fo r
stakeholders
and supported this at the individual
level by:
• developing an understanding of self
and others
• enabling the development of
personal style and “brand”
• supporting the development of
effective individual communication
strategies
The programme used Insights as a
basis and was highly experiential
using professional role players to
work with researched stakeholder
scenarios.
“The course on Key Stakeholders,
which was run by Joe and Nevin, re-
ceived excellent feedback from allallallall
the participants. The difference the
course has made has got the guys
thinking strategically about how to
initially engage and then make the
most of their meetings with not only
their key stakeholders but their team-
mates as well.”
(Amit Pandya – Training and Develop-
ment Manager, Control Services MBNA)