infoblast – interactive 2-way messaging service
TRANSCRIPT
April 15, 2023 3
What is Infoblast• Infoblast is a suite of communication and messaging services that is
available via a fixed line number, offered to TM customers through a single portal or an Infoblaster
• This service is capitalizing on mirror number to enable customer to send and receive messages via internet enable PC. All transaction will be billed at the Fixed Line number telephone bill.
• Infoblast can be accessible through
– Infoblast Portal
– Downloadable Client- Infoblaster
• The pre-requisite for customer to register with this service:
– TM Fixed Line
– Internet enable PC
April 15, 2023 4
Infoblast for • Business
• Marketing and Research Firms: announcing new offers, customer surveys, event notifications.
• Medical Services: appointment reminders.
• Financial Services: credit card activations, fraud alerts.
• Insurance Agencies: disaster recovery, surveys, payment reminders.
• Utilities: service interruptions, service calls.
• Retailers: customer sales, appreciation events.
• NGO: community activities/ social events invitation
• Consumer who heavily uses SMS
April 15, 2023 5
What is Infoblast• Among the services included under the Infoblast suite are:
– Phase 1:
• Text Message
• Voice Message
• Retrieval Message via 1-300-888-666
– Phase 2:
• Video Message
• Fax Message
April 15, 2023 6
Infoblast Call Flow
• Compose via portal /Infoblaster- Type/ Record message and identify recipients
Infoblast server
012/ 017/014013/ 019/ 014 016/014
Fixed Line/ FSMS
1 2
• Receive message from Sub A
• Voice Msg - Make outbound call to recipients to deliver voice message
• Text Msg – send SMS to recipients
Sub A
3
• Voice Msg - Recipients receive incoming call. Display Sub A telephone no. Listen to recorder voice message
• Text Msg – Reciepients receive SMS
Infoblast Subs
April 15, 2023 7
Infoblast Message Retrieval• Infoblast subscribers may retrieve new messages through
1-300-888-666
• Infoblast will prompt no of new voice message and new SMS. System will play 20 latest messages. New SMS messages will have to be read from the portal/ Infoblaster
• IVR Flow
From TM Fixed LIne From Mobile
Dial 1-300-888-666
Select language BM or English
Listen inbox of this Fixed Line
Listen inbox of another Fixed Line
Enter Phone No
Enter PIN
April 15, 2023 8
Infoblast for • Business
• Marketing and Research Firms: announcing new offers, customer surveys, event notifications.
• Medical Services: appointment reminders.
• Financial Services: credit card activations, fraud alerts.
• Insurance Agencies: disaster recovery, surveys, payment reminders.
• Utilities: service interruptions, service calls.
• Retailers: customer sales, appreciation events.
• NGO: community activities/ social events invitation
• Consumer who heavily uses SMS
April 15, 2023 9
TWO WAYS
Send Your Message & Interact With Your CustomersInteract with your customers at their preferred time and attain
optimum response with privacy.
Infoblast is intended to deliver the following benefits to its business customers:
What are Infoblast Benefits (1/2)
.
Cost Effective
The perfect substitute to email and direct mailer, Infoblast
offers direct, immediate and low cost communication.
Flexible & Convenient Messaging
Compose or record your own voice message over the pc at anytime or
anywhere. Also, have the flexibility of sending your composed messages at a
later time or date.
April 15, 2023 10
.
Free registration
Customers only need to register for the service.
There will be no registration or
installation fees
No monthly fee
All usage of the services are pay by
usage in TM bill. There is no additional monthly
fees.
Less equipment
All services are delivered via the Infoblast portal. Customers can enjoy the benefits of SMS
and voice through PC
Greater mobility
Customers can assess the portal
anywhere, anytime via internet connection to
enjoy the service.
Infoblast is intended to deliver the following benefits to its business customers:
What are Infoblast Benefits (2/2)
Flexible reach-out
Offers a variety of message types (voice, text) as well as a choice between 1-to-1, 1-to-
many and many-to-many communication.
April 15, 2023 11
How Does It Helps Your Business•Send voice/ SMS to your customers •(Msg, announcement, ads and alerts)
1
Your Company
Customer A
Customer B
Customer C
April 15, 2023 12
How Does It Helps Your Business
Your Company
Customer A
Customer B
Customer C
•Let your customer talk to you through Infoblast •(improve customer service, get to know your customer)
2
April 15, 2023 13
How Does It Helps Your Business
Company/Branch A Company/Branch B
• Talk through Infoblast between companies, branches.3
April 15, 2023 14
How Does It Helps Your Business
Staff C
Staff A
Staff D
Staff B
• Talk through Infoblast within your company (Improve inter company communication)4
April 15, 2023 17
• No registration fee, No monthly rental
• Subject to 5% government tax
• Infoblast rates
Message Volume Transaction To Fixed Line and mobile
1 – 50,000 12 Sen
50,001 –100,000 11 Sen
> 100,000 10 Sen
How about Infoblast Charges
• Infoblast message Retrieval via 1-300-888-666
From TM Fixed Line Local Calls Charges
4 Sen per minute
From Mobile Mobile operator rates applies
April 15, 2023 18
How Do I Subscribe to Infoblast
1
2
Register online at http://www.infoblast.com.my
Activate via TM Fixed Line by dialling 1-300-888-666
REGISTRATION
ACTIVATION
April 15, 2023 19
How to Register to Infoblast• To register, log –on to http://www.infoblast.com.my
• Customer needs to have these information in order to register with Infoblast:
• Customer will be given an activation PIN. Customer must remember the PIN for account activation
• Customer will have to fill form to choose desired username and password.
Businessline Homeline
Account No Account No
TM Businessline No TM Homeline No
Company Registration No (Not applicable for Government Agencies)
IC No
April 15, 2023 20
How To Activate Infoblast Account• For activation, customer need to dial 1-300-888-666 from the
registered telephone number
• Select Language
• Select Account Activation
• Enter the temporary PIN Number to activate the account.
• Once account is activated, customer may now log on to Infoblast Account .
April 15, 2023 21
Registration & Activation FlowRegister via portal, activate via IVR
TM Subscriber1. Register via web
3. Activate via 1-300-888-666
Infoblast
TM Database