infor concierge browser references · 2020-03-18 · • windows 8.1 (desktop mode) • windows 10...
TRANSCRIPT
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Infor Concierge Browser References
This document describes the list of supported browsers, browser recommendations and known issues.
March 2020
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Contents Infor Concierge Browser References ....................................................................................................................... 1 Supported operating systems ................................................................................................................................... 3 Browsers Supported .................................................................................................................................................. 3 Screen resolution ....................................................................................................................................................... 3 Browser Recommendations ...................................................................................................................................... 4 Internet Explorer ........................................................................................................................................................ 4 Enable use for TLS (Transport Layer Security) 1.2. ................................................................................................ 4 Temporary Internet Files ........................................................................................................................................... 6 Trusted Sites ............................................................................................................................................................ 10 Google chrome ........................................................................................................................................................ 12 Enable use for TLS (Transport Layer Security) 1.2. .............................................................................................. 12 Temporary Internet Files ......................................................................................................................................... 15 Trusted Sites ............................................................................................................................................................ 16 Other Recommendations ........................................................................................................................................ 20 Logging into Infor Concierge ................................................................................................................................... 20 Log off Infor Concierge ............................................................................................................................................ 21 Verify HTTPS transactions are open for ports 443................................................................................................ 21 Browser Message “Your current browser configuration is not supported” ........................................................... 22
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Supported operating systems
Infor Concierge® recommends that you use one of these operating systems:
• Windows 8.1 (desktop mode)
• Windows 10
• Mac OS 10.10
• Mac OS 10.11
Browsers Supported
Infor Concierge® recommends that you use one of these browsers:
• Internet Explorer 11
• Chrome for Windows and Mac OS.
• Safari 11.x and 12.x for Mac OS only
• Safari 9
• Microsoft Edge
Screen resolution
Infor Concierge® recommends the following screen resolutions:
• Desktop – 1280px and up
• Tablet - between 768px and 1279px
• Mobile - between 320px and 767px
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Browser Recommendations
The following sections describe the steps to configure your browser’s Temporary Internet Files and
Trusted Sites.
Internet Explorer
Enable use for TLS (Transport Layer Security) 1.2.
To enable the use of TLS 1.2 in Internet Explorer, click the Tools option and select Internet
options.
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On the popup, go to the Advanced tab and find the Security category.
In the list select the Use TLS 1.2 check box, and then clear the TLS 1.0 and TLS 1.1 options and
then click OK
Close the browser and restart Internet Explorer.
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Temporary Internet Files
The Infor Concierge® development team periodically deploys new updates and features. To ensure
the newer code is loaded correctly, you may need to occasionally clear the browsers cache and
history.
To clear your browser history in Internet Explorer, click Tools and select Delete Browsing History.
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In the Delete Browsing History dialog, select the applicable browsing history check boxes for any
items you want to delete, and then click Delete.
NOTE: click the “about deleting browsing history” link to access a Microsoft guide for viewing and
deleting your browsing history in Internet Explorer.
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Internet Explorer includes the option to check for newer versions of stored pages when visiting a
webpage. This option is recommended for Infor Concierge®.
To enable this option, open Internet Explorer and select Tools > Internet Options
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From the Internet Options, on the General tab, select the Settings button in the Browsing History group.
Then below Check for newer versions of stored pages, select Every time I visit the webpage
Click OK and then click OK again at the Internet Options page
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Trusted Sites
It is also recommended but not required that you define Infor Concierge® as a trusted site. If you
encounter a problem while using Infor Concierge®, you should add it as a trusted site.
To add Infor Concierge® as a Trusted Site using Internet Explorer, open Internet Explorer and
select Tools > Internet Options
From the Internet Options, select the Security tab, select the Trusted Sites zone, and then click
the Sites button.
From the Trusted Sites, and “Add this website to the zone,” enter *.cloud.infor.com and click the
Add button.
NOTE: When adding this trusted site uncheck the option to require server verification (https:)
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The trusted sites are displayed. Click the Close button.
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Google chrome
Google Chrome is the preferred browser for Infor Concierge®
Enable use for TLS (Transport Layer Security) 1.2.
Open the Windows Control Panel.
In the search box on the taskbar, type control panel, and then select Control Panel.
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Select Internet options.
On the popup, go to the Advanced tab and find the Security category.
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In the list select the Use TLS 1.2 check box, and then clear the TLS 1.0 and TLS 1.1 options and
then click OK
Close the Internet Settings and Restart Google Chrome.
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Temporary Internet Files
The Infor Concierge® development team periodically deploys new updates and features. To ensure the
newer code is loaded correctly, you may need to occasionally clear the browser’s cache and history.
To clear the browser cache using Google Chrome, click the Chrome menu and select Settings.
On the Settings Page, select Privacy & Security from the left-hand tab navigation, and then select
Clear Browsing Data
From the Clear browsing data window, you can select either the Basic or Advanced Tab.
On each tab, select the checkboxes for the types of browser data you want to remove. Use the drop-
down menu to select the amount of data that you want to delete. To delete everything, select Time range
= All time, and then click Clear data.
NOTE: Google Chrome does not offer an option to check for newer versions of stored pages.
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Trusted Sites
It is also recommended but not required that you define Infor Concierge® as a trusted site. If you
encounter a problem with using Infor Concierge®, you should add it as a trusted site.
To add the Infor Concierge® as a Trusted Site using Google Chrome, click the Chrome Menu and
then select Settings.
Scroll to the bottom of the Settings page and select Advanced
Scroll down to System and select Open your computer’s proxy settings:
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On the Settings page, select the Status tab from the left-hand navigation, and then select
Network and Sharing Center
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On the Network and Sharing Center panel, select Internet Options from the lower left-hand
navigation.
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From the Internet Options, select the Security tab, select the Trusted Sites zone, and then click
the Sites button.
From the Trusted Sites, and “Add this website to the zone,”
enter *.cloud.infor.com and click the Add button.
NOTE: When adding this trusted site uncheck the option to require server verification (https:)
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The trusted sites are displayed. Click the Close button.
Other Recommendations
The following recommendations are provided to ensure your Infor Concierge® browsing
experience is optimized.
Logging into Infor Concierge
To access Infor Concierge®, use the URL’s https://concierge.infor.com to display the login page,
and enter your credentials to complete the login process.
Please do not use a URL to bypass the normal login process by defining it as a browser favorite
or a browser home page.
Following the normal login process:
1. Allows proper session initialization of your account information as relevant to your login
credentials.
2. Directs you to the fastest responding web server instead of re-using the previous web
server cache information from the prior day.
3. The site map and user workflow is designed to originate from the home page.
4. Ensures proper routing and account cache refresh after a code deployment / Site
maintenance.
5. Ensures the tested and validated user flow coming in from the login page works properly.
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Log off Infor Concierge
When you have finished using Infor Concierge®, you should use the “Sign Out” option below the user menu. This will ensure that all residual programs, session history, settings, cookies, cache, etc. is closed / removed correctly.
You should also log off Infor Concierge® at the end of every workday. When you log in the next day, you will be routed to the web server that will offer you the best performance available.
Verify HTTPS transactions are open for ports 443
Infor Concierge® uses HTTPS transmissions using port 443. To ensure proper connectivity firewalls
should be configured to allow traffic to pass over port 443.
To test that connectivity on port 443 exists, open a web browser and type
https://concierge.infor.com:443 in the Address bar, and then press ENTER.
If you can access the Infor Concierge® web site each, then port 443 is accessible.
If your browser displays an error message such as "connection timed out," the corresponding port
may be blocked.
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Browser Message “Your current browser configuration is not supported”
Open the Internet Explorer Compatibility View Settings by selecting Tools and then Compatibility
View Settings
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Clear these options:
• Display all websites in Compatibility View
• Display intranet sites in Compatibility View