Information Delivery as a

service

Iain Welsh

Head of Information Delivery

Oracle Analytics Summit

November 2011

Agenda

• RBS at a glance

• What does RBS need to do as a business?

• FiRST Programme vision and solution

• Information Delivery

•Strategy & Vision

•Solution

•Approach

•Recap of Benefits

• How is it looking?

• RBS today

•40 million customers worldwide, over half of which (25 million) are in the UK

•Total Assets of £1,446bn (at Thursday 30 June 2011)

•Includes 40 well-known consumer brands including RBS, NatWest, Direct Line, Coutts,

Ulster Bank and Citizens

•A network of 3,800 relationship managers based at our 2,278 branches and 118 business

centres in the UK

•Every day we process 11 million transactions with a failure rate of 1 in every 6.2 million.

RBS Group at a glance

•RBS 2013 strategic vision

•To be amongst the world's most admired, valuable and stable universal banks, powered by

market-leading businesses in large customer-driven markets

•To target 15%+ sustainable RoE, from a stable AA category risk profile and balance sheet

•Well-balanced business mix to produce an attractive blend of profitability and moderate but

sustainable growth

•Management hallmarks to include an open, investor-friendly approach, strategic discipline and

proven execution effectiveness, strong risk management and a central focus on the customer

•In 2010 nearly 40,000 RBS employees took time out of the office to volunteer in the

community

What does RBS need to do as a business?

Active measures were and are needed to get us from where we are now: Develop and implement more integrated system solutions for Risk, Treasury

and Finance

Develop methodologies to improve firm wide data quality

Eliminate manual controls / interventions

Enable business resources to spend more time on value-added activities

To where we should be - a world-class organisation: Where our technology architecture, systems, data and processes are aligned

to support our functions effectively

Whilst strengthening employee engagement and decreasing cost

Change is imperative to extract value for our people, customers and shareholders

Over the last few years, the RBS Finance, Risk and Treasury functions have all been placed under

considerable constraints from the market and regulators

FiRST is supporting a significant journey

Meet and exceed Statutory Obligations

Optimise fact-based Decision-Making, Effective Management of Asset and Liability positions

Operating Efficiently and Flexibly

Risk Management and Capital & Liquidity Planning

Alignment of the Finance, Risk and Treasury functions and architectures

Serviced by a common information framework

FiRST Programme Vision

Source Systers

Unified Process Flow to Financial Systems and Analytical Applications

Common Staging Area

Financial Accounting

Hub

General Ledger

Financial Management

Dashboards,

Reports, Ad Hoc

OLAP Analysis

Alerts &

Exception Based

Management

Core Banking Systems

Other Bank Systems

(Channel etc.)

CRM

Billing and Revenue

Reference Data

Source

Systems

Customer

Account

Transactions

Enterprise Dimensions

Data Quality

Financial Recon

Adjustments

Ledger

General Ledger (THICK)

Accounting Rules

General Ledger (THIN)

Daily Average Balance

Financial Consolidation

Financial Adjustments Thin GL

Thick GL

Analytical Applications

Processing

EPM

ERM

RAPM

Results

Information Delivery Strategy & Vision

The business will define its information, reporting and analytics needs (for now, tomorrow and in the future), in

partnership with FiRST

Reporting and information for similar functions across the bank will be standardised, utilising Oracle’s Out Of The

Box Reports wherever possible

Where development is required Information Delivery will create RBS standard reports that will be re-used as

packaged deliverables across the Group wherever possible

Information Delivery will define and deploy standards for reporting requirements capture, design, development

and operations

Utilising Oracle’s tool suite, RBS will move towards a “self-service” reporting and analysis model

FiRST will transform the way RBS performs reporting and analytics. This includes both the information

content and the means by which data is accessed and delivered.

Through the use of the Oracle package solution, FiRST will rationalise disparate data sources, eliminate

inconsistent reporting and reduce the proliferation of end-user created reporting solutions

The Information Delivery workstream delivers the reporting solutions for the FiRST programme across

Finance, Risk and Treasury

Common Information Delivery Layer

Target Architecture from an Information Delivery perspective

Board Papers

Interactive Dashboards

Static Reports

Ad-Hoc Analysis

Sources Staging &

Processing Data

Warehouse

OFSAA

Results

BAW

Essbase

Cubes

Source

System

Source

System

Source

System

Source

System

Source

System

ET

L &

In

teg

rati

on

Un

ifie

d U

se

r A

cc

es

s

OBIA

Staging

OFSAA

Staging &

Processing

Smart View

OBIEE

HFR

File

Extracts

Reporting

Marts

Approach

ID Led ID Supported

Reporting Scope: Management Reporting Statutory Reporting Regulatory Reporting

Approach Top-down &

Role-based

Bottom-up &

Report-based

Bottom-up &

Report-based

Philosophy Transformation Migration Migration

Business Engagement High (Workshops) Medium (Validation) Low (Validation)

Components Delivered Cubes / Marts, Ad-Hoc Analysis,

Dashboards and Reports

Cubes / Marts, Reports,

Ad-Hoc analysis

Cubes / Marts, Reports,

Ad-Hoc Analysis

We are taking both a top-down / role-based and a bottom-up / report-based approach to

requirements and design. Where available, we are utilising Oracle package capabilities

first as a starting solution

Requirements Design

Development

& Unit

Testing

System,

Integration,

& User

Testing

Deployment

& Training

On-going

Support

In part lead, and

part supported

Our approach to Self-Service Reporting

Information Delivery as a

service does not mean we are

responsible for all custom

report development.

It means we provide the ability

for business users to develop

their own custom reports and

analyses using OBIEE and

Smart View

On an ongoing basis we

examine the reporting

requirements and maintain

the library of standard

interactive reports

Deployment via desktop

and mobile devices

OBIEE

•OBIEE provides self-service

capabilities for both standard

reports and ad-hoc analysis

Hyperion Smart View

•Smart View provides the ability to

integrate BI data directly into the

Microsoft Office suite of products

Common business presentation layer delivered to the business in the most efficient way possible

Shared resources using common measures mapped to detailed underlying data with drill-down and drill-through

Self-service reporting including interactive dashboards, ad-hoc reporting and querying

An inventory of standard reports with wide applicability

Built on single golden sources of data

With a holistic golden source of reference data (DRM)

Recap of Benefits of a common Information Delivery Service

Everyone gets the right

data first time, when and

how they need it

…and how is it looking?

Significant challenges… …but clear opportunities