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Information for people with reduced mobility in the field of public transport

Barrierefreie ÖV-Information für mobilitätseingeschränkte Menschen

Peter VollmerRMV Head of Communication

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People with reduced mobility as an important group of customersMany persons will benefit from new services

about 9 % of the german population are disabled 20 to 25 % of the german population have a (temporarily) reduced mobility (other surveys by RMV: up to 40 %) user groups (examples): inability to walk, walking impaired,

blindeness, visual impairment, deafness, ... but alsopassengers with children or luggage, elderly people, ...

number of people with reduced mobility will increase

requirements of information will change and crow

intention: design for all

Source: IVU

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Idea of the project BAIM (1)The idea of the project is to develop information services for people with reduced mobility in the field of public transport

information about the accessibility and usability of public transport systems

all journey stages, from planning to travelling

analysis of the different requirements of user groups

static and dynamic information special data management

Source: RMV

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Idea of the project BAIM (2)The idea of the project is to develop information services for people with reduced mobility in the field of public transport

already existing route planning solutions and scheduling systems via Internet

new services e. g. via mobile phone, PDA, smartphone, and conversational systems based on natural language technologies

first services base on target scheduling times

later real-time information will be given

Source: RMV

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Participation of users The participation of users is an important factor for the success of the project

permanent attandace by RMV – working committee for accessibility representatives of various user groups, organisations and institutions survey of user requirements priorities of services and

information evaluation of services market research (user groups

and the general population, focus: design for all)

Source: RMV

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Information for mobility reduced peolpeThe information should be detailed to enable people with reduced mobility to judge whether they can use public transport or not.Example: wheelchair-users will get information about

gaps and steps, ramps, lifts width of doors and opening hours of station entrances and other passages manouvering space, areas for

wheelchairs, mulitfunctional areas in vehicles

toilets, counters and service facilities in stations and stops

accecssible control and communication systems

...

Source: RMV

Search criteria(condition for connection)

Additional Information

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New and extended services (1)

extended Informationat www.rmv.de

Source: RMV

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New and extended services (2)

Source: RMV

Attribute Choices Presettings inability to walk (wheelchair)

Presettings walking impairment

Weight (including wheelchair)...

(≤180kg)

≤ 250 kg

≥250kg

≥300kg (≤ 350 kg)

≤250kg -

I need a width for passages of...

>70cm <80cm

≥ 80cm <90cm

≥ 90cm

≥90cm ≥80cm <90cm

I can use a ramp with a gradient of...

No

≤6%

≤12%

>12% (≤ 20%)

≤6% ≤6%

Possible average speed ...

1 km/h,

3 km/h,

5 km/h

3 km/h 3 km/h

Examples for attributes and presettings

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New and extended services (3)

Source: VBB

services for mobile and PDA (wap, http, java)

plans of vehicles and stations

Source: RMV

Source: RMV

Source: traffiQ

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New and extended services (4)

Source: RMV

Further Services (mainly in later phases of the project)

personalisation, profile for the most important user groups integration of real-time information (delays, change of platforms,

functioning of lifts ...) on trip-information (push services via SMS or e-mail) dynamic plans of stations (accoring user requirements) footway routing (especially in large stations)

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The partners for the project BAIM are:

Rhein-Main-Verkehrsverbund GmbH (concept, test)

Verkehrsverbund Berlin-Brandenburg GmbH (concept, test) HaCon Ingenieurgesellschaft mbH

(route planning solutions, scheduling systems) IVU Traffic Technologies AG

(data integration) SemanticEdge

(natural language technologies) Forschungsinstitut Technologie-Behindertenhilfe

(user demands)

sponsored by Bundesministerium für Bildung und Forschung(Ferderal Ministry of Education and Reseach)

Partners

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Analysis Development

Analysis of user demands

Specification of services for different user groups

Requirements for the content of information

Development of an efficient data management

Realisation of a database

Data supply for test areas (Frankfurt Rhein Main, Berlin Brandenburg and between these areas)

Implementation & Test

Realisation of services by „New Technologies“ (internet, mobile, pda/smartphone...)

Exemplarily test in selected corridors(Frankfurt Rhein Main, Berlin Brandenburg and between these areas)

Operation& Transfer

Business case Concept for area-

wide expansion (Frankfurt Rhein Main and Berlin Brandenburg)

Concept for the transfer to other transit authorities and transport associations

Process

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Process Analysis of user demands/requirementsData management, data collectionRealisation of services (especially static information)Test (June - July 2006)Evaluation

Analysis of user demands/requirementsData management, data collectionRealisation of services (especially dynamic information)Test (May – July 2007)Evaluation

Analysis of user demands/requirementsData management, data collectionRealisation of servicesTest (September – November 2007)Evaluation

Phase 1(regional services,2005/2006)

Phase 2(regional services,2006/2007)

Phase 3(supra-regional/ nationwide services,2007/2008)

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The importance of the project BAIM for RMVThe project BAIM is important for RMV, because it helps to

fullfill the german guidelines concerning accessibility improve the quality of information win customers loyality acquire customers

Source: IVU

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Thank youfor your attention!

Peter VollmerRMV Head of Communication