information security level 2 – sensitive © 2007 proprietary and confidential information of...

Information Security Level 2 – Sensitive© 2007 Proprietary and Confidential Information of Amdocs

Comcast-Amdocs ABCS:System Scope & Application Architecture Review

October 25, 2007

2 Information Security Level 2 – Sensitive© 2007 Proprietary and Confidential Information of Amdocs

AgendaAgenda

> Introductions & Meeting Purpose

> Overview> DDP/F versus ABCS

> ABCS System Flow

> ABCS Roll in Current/Future BSS Environment

> CAE Ordering Business Functionality> EPC for ABCS

> Comtrac Ordering & EPC

> AM Break

> CAE Ordering Business Functionality Continued…> Serviceability (Addresses)

> Deposits

> Quotes

> Customer Creation

> Transfers


Agenda (cont)Agenda (cont)

> Account Management> Ledgers

> Payments & Adjustments

> Transaction Flow Details

> Lunch

> Billing> Bill Day Flows

> Charge Calculation & Proration

> Bill On Demand

> Bill Statement Design

> PM Break

> Financial Reporting> Accounts Receivable, DDP/SQL, & Financial Aspects

> Wrap-up


Comcast-Amdocs ABCS:System Scope & Application Architecture Review

Overview


Pre-ABCS: DDP with DDP/FPre-ABCS: DDP with DDP/F

DDP-OECheck In

DDP-PPV Charging

DDP OTO(VoIP/VOD)

Neptune System

DST Output

PaymentsDebit AdjustmentsCredit Adjustments

DDP Rate Increase

DDP Posting

Service Adds & SubtractsDeposits

House ChangesCustomer Changes

DDP Cycle CUT OFF

Reports Statements

Web Presentment Print

DDP Cycle UPDATEData

Center

OptionalExact

View CD

DDPF Process

Comtrac

DDP DirectorMaintenance

RP File

APMS

MSO Data

DDPF Master Type 30’sDDPF Select

Trans

New DDPF Master

CusBalBalance Mgmt

DDP Database


New ABCS Layer View – Phase 1New ABCS Layer View – Phase 1

DDP-OECheck In

DDP-PPV Charging

DDP OTO VoIP/VOD)

Neptune System


DDP Rate Increase

DDP Posting

Service Adds & SubtractsDepositsHouse ChangesCustomer Changes

Web Presentment Print

EPC

Report Distribution

Comtrac

Web Presentment

Report Design

Bill Calc(Billing)

Statement Design

Standard Reports

Custom Reports

Statements

ABCS Service Layer

Balance Mgmt (AR)

DDP DB

ABCS DB


ABCS LayersABCS Layers

CM APIsCustomer structure,

customer status

Invoicing APIsCharge Queries

AR APIsPayments creation, Deposit

Maintenance

ABCS Integration Layer

DDP IL – Phase 1Future BSS systems

– next phases

Transaction Broker

Edge System Listeners


Edge System ImpactEdge System Impact

> Services• DDP accesses ABCS services• Edge systems can access either DDP APIs or ABCS services

> DDPF interfaces• Mainly manual keying of reports today• The manual process will change to adopt the new reports• Possible to automate the process in next phases

> Edge systems that rely on rate code (eBill)• Assuming rate code-offer will be 1x1 there is no change• Once rate code-offer will be 1xN

> The systems will have to export information from EPC


Thank You

Information Security Level 2 – Sensitive© 2007 - Proprietary and Confidential Information of Amdocs.

New Functionality in ABCSThe CAE Ordering Experience

Cal Dickenson, Director of Scope Validation

10/25/07


Order Functionality HighlightsOrder Functionality Highlights

> One customer

> Address management

> Integration to Enterprise Product Catalog (EPC)

> Order Negotiation

> Quotes

> Deposits

> Transfers


The Ordering ProcessThe Ordering Process

> Step One – Managing the Address• Larger Address Fields• More Data retained• Sanitized Addresses

> Need accurate USPS approved addresses for service and billing

> Need geocode identification for taxing> Serviceability


The Serviceability DatabaseThe Serviceability Database

> Service Addresses• The serviceability database will be used as the source

for both serviceable addresses and “sanitized” addresses

> Going forward the “homes passed” will only be addresses of active or former customers

> Comtrac will first query the serviceability database for a match

• Exact hits, near hits, no hit> Sanitized address will be added to homes passed if

necessary

• Data from the serviceability database will provide the additional fields needed for ABCS (geocode, etc.)


The Serviceability Database (cont)The Serviceability Database (cont)

> Billing Addresses• Billing Addresses will also be sanitized to ensure an

accurate USPS address• When a billing address is entered or changed Comtrac

will query the serviceability database to “sanitize” the address

> Exact match, near but no cigar, no match


Sanitized AddressesSanitized Addresses

> ABCS will do no further address cleansing

> An API will provide visibility to the sanitized addresses

> Sanitized billing and service addresses will be used for statements

> FIDs will allow DDP reporting to use the sanitized address


Sanitized Service AddressSanitized Service Address


Information Security Level 2 – Sensitive© 2007 - Proprietary and Confidential Information of Amdocs.

AM Break

All – 15 minutes


QuotationsQuotations

> DDP linked to ARCA

> During an order, can now get an accurate quote for order> Prorates> Taxes

> Supports “shopping” exercise with customer


Other Order Negotiation HighlightsOther Order Negotiation Highlights

> No package tables• Services on an account but not on package table will not

automatically be removed• Grandfathering

> Promotions• When a promotional offer is given to a customer, the offer after

the promotion will be known• Ordering system will perform the rollover

> Very limited need for Rate Codes• Not involved in charging• Provisioning• Task management


DepositsDeposits

> Support for two types of deposit• Security (account level) deposit• Product deposit

> Assigned during the order process

> Not mandatory in ABCS


Introduction of Customer Centric ModelIntroduction of Customer Centric Model

> Customer record created at time of order• Allows for AR activity before order is finalized

> Payments> Other credits> Fees

• Customer is a unique entity within ABCS, not an attribute of the house


Complete OrderComplete Order

> Order Completion• Creates a structure in the financial system for

customer, account, subscriber with billing arrangement and payment channel

> CM Subscriber status = Active> AR Account status = Open> Billing Arrangement status = Open> Payment Channel = Open

• Offers are added to ARCA for billing

> Check-In complete


Install, Restart, Change of ServiceInstall, Restart, Change of Service

> New customer, restart or change in address information generates address sanitization

> New Customer structure with customer, account, subscriber, billing arrangement and payment channel lays the foundation for true customer centric application• An install initiates a new customer structure with one account,

billing arrangement and payment channel• A restart reopens an existing subscriber• A transfer will initiate another subscriber


Disconnect, Reschedule, CancelDisconnect, Reschedule, Cancel

> Disconnect• Pending

> Subscriber status is Active> Hot Tap scheme remains in place

• Complete> Subscriber status is Cancel

> Reschedule• No changes in Phase 1

> Cancel• Existing process for the cancellation of a pending order

remains the same


TransfersTransfers

> Intra-corp transfers• Customer, Account, Billing Arrangement, Payment Channel

remain in place> ‘From’ Subscriber moves to cancel status> ‘To’ Subscriber moves to active status

• Payments and charges posted to either account during the transfer timeframe are posted to the AR Account

• DDP/SQL Transfer flip works as it does today• Ledgers provide visibility to all information for both subscribers• Deposits on the ‘from’ account will follow disconnect logic• Recurring finite charges (promos) will follow disconnect logic

> Cross-corp (regional) transfers• Continue to work as they do today


Anatomy of a TransferAnatomy of a Transfer

> Four stages of a transfer:1. Pending Disconnect

> When the Billing Address is changed, it will be sanitized> The Billing Arrangement is updated

2. Completed Disconnect> Subscriber 1 (‘from’ account) moves to cancel status> Offers are removed from Subscriber 1> If Billing Address was not updated, the Billing Arrangement is

set to cancel status


Anatomy of a Transfer (cont)Anatomy of a Transfer (cont)

3. Pending Install> Will use the existing Customer/Account structure> User chooses the address, address is sanitized> Update any other customer info as appropriate> Shopping

> Get eligible products with new customer profile> User will see the old services at the top of the shopping screen

> Schedule> Create Subscriber 2 (‘to’ account)> Set the Billing Arrangement if previously closed by the

disconnect.


Anatomy of a Transfer (cont)Anatomy of a Transfer (cont)

4. Completed Install> Change primary service address association from Subscriber

1 (‘from account) to Subscriber 2 (‘to’ account)> Subscriber 2 updated with new offers and ready for billing


Amdocs ABCS:System Scope & Application Architecture

Account Management

10/25/2007


30

Account ManagementLedgers Account ManagementLedgers


G (Pre_conversion ledger) FlipG (Pre_conversion ledger) Flip


Ledger – Flip (with ledger dates)Ledger – Flip (with ledger dates)

Ledgers no longer limited to 44


Ledger DatesStart: mm/dd/yy Finish: mm/dd/yyLedger DatesStart: mm/dd/yy Finish: mm/dd/yy

> Savldgr parameter• Max # of days to display ledgers

> Default (Enter/Enter)• Bring up last document with associated items • Bring up any Unbilled items

> Start date supplied but not Finish Date• Calculates Finish date = Start Date + Savldgr

> Finish date supplied but not Start Date• Calculates Start date = Finish Date – Savldgr

> Both date supplied• Number of days between dates can not exceed Savldgr


Ledger FlipLedger Flip

Install


Ledger FlipLedger Flip

Payment reversal & billed items


GetLedgers API (New items)GetLedgers API (New items)

> Cycle Seq Num (grouping item in a bill period)

> Transaction Flag (Billed or unbilled)

> Transaction Type Identifier

> Type Description (256 characters max)

> Bill from, Bill to dates (wireless, VoIP)


Transaction Type ExamplesTransaction Type Examples

> Charges

> Payment

> Payment Back out

> Refund

> Credit – Account level

> Credit – Product level*

> Credit Reversal

> Write off

> Write off Reversal

> Tax

> Discount

> PPV

> VOD

> Deposit


38

Account ManagementPayments & AdjustmentsAccount ManagementPayments & Adjustments


Payments & AdjustmentsCreating financial transaction in Order entryPayments & AdjustmentsCreating financial transaction in Order entry

Account Credit (gen credit adj)

Fees (debit adj)

Charge Credit

Deposit Release

Credit Reversal

Payment Back out

Fees


Fees Fees

> Usually driven by some external event, customer behavior• Late Fee, NSF Fee, Reconnect Fee, Equipment Fee,

Statement Fee, etc • Posted through DDP in batches

> Regulatory pass through item• FCC Fees• Accept fees through DDP OTO process

> Tax (optional)

> Fees are set up in AAMGR


Option 1 – Account FeeOption 1 – Account Fee

Fee IDAmount


CreditsCredits

> Account Credit• Credit distributed to accounting centers by credit

application priority• Any ‘over credits’ become unapplied credits• No taxes

> Charge Credit • Credit specific charge(s) & their accounting centers• Maximum credit period parameter (for back crediting)• Can not ‘over credit’ the specific charge• Taxes (optional)

> Depends on Reason (No tax, Tax Included, Tax Not Included)


Option 2 – Account CreditOption 2 – Account Credit

ReasonAmount


Option 2 – Account Credit Option 2 – Account Credit


Option 2 - Account Credit – After PostingOption 2 - Account Credit – After Posting


Option 3 – Charge Credit Option 3 – Charge Credit

Amount or Per Diem


Option 4 - Product CreditOption 4 - Product Credit


Option 5 - Product Type CreditOption 5 - Product Type Credit


Option 5 – Product Type CreditOption 5 – Product Type Credit


Option 6 – Reduce DepositOption 6 – Reduce Deposit

> Must have authorization

> Enter Date Range• No Start Date = Install date

> Deposits are displayed for selection

> Pick Reason

> Partial or full return of deposit


Option 7 – Credit ReversalOption 7 – Credit Reversal


54

Other Financial TransactionsOther Financial Transactions


Financial ConceptsWrite-off ProcessingFinancial ConceptsWrite-off Processing

> Initiated from DDP (write-off processing)

> AR is the system of record for write-offs

> Write-off reporting in the HDS (Accounting Center, Product, Area, etc)

> An account can not have money in write-offs and money on the account at the same time


Write-off Processing (cont.)Write-off Processing (cont.)

> Bad Debt & Minimum Debt Write-offs• Recover when payment or credit is made (inactive)

• Charges posted will be automatically written off (inactive)

• Reverse all when account goes active

> Credit Balance Write-offs• Recover when charge is made (inactive)

• Recover when payment or credit is made (inactive)

• Reverse ALL when account goes active

= New Functionality


Financial Concepts

Write OffsFinancial Concepts

Write Offs

> Write off Categories & Write off Reasons• Write off

> Bad Debt> Small Debt (Min Balance)> Auto Debt> Credit Balance

• Write off Recovery> Payment> Credit> Charge (Credit Balance)

• Write off Reversal> Re-instatement> Auto Credit Balance


DepositsDeposits

> Security and Product Deposits

> Release deposit after account or product disconnects

> Release after specified amount of time

> Deposit release• Increments not charged released first• Technical credit for unpaid amount• Account credit for paid amount

> Interest Calculation & interest application

59 Information Security Level 2 – Sensitive© 2007 - Proprietary and Confidential Information of Amdocs.

Financial Transactions OverviewFinancial Transactions Overview


Financial Transactions - ChargesFinancial Transactions - Charges

Neptune System


DDP Posting


Comtrac

ABCS Service LayerRecurring

Offers

Deposits

Deposits One Time Offers

One Time Offers

PPV

VoIP

OTO

* =Debit & Credit

Prorates

Unbilled Charges

DDP Rate Increase

DDP OTO(VoIP/VOD)

DDP-PPV Charging

DDP-OECheck In

Customer Mgmt AARCA

Accounts Receivable Invoicing

HDS

Prorates*



> Product Purchase > Normal Sales of the Enterprise

> Recurring (finite, infinite)> PPV, OTO, VoIP> Service (Installs)> Merchandise

> Tax (optional)> Discount (optional)> Prorate (optional)

> Deposits• Security or Product



> PPV, VoIP, OTO queue up in Invoicing for bill run• In HDS (Unbilled)

> One time Offers go through ARCA• Non-incremental queue up in Invoicing for bill run• 1st installment of incremental queue up in Invoicing

for bill run• In HDS (Unbilled)

> Deposits go to AR• Will go to billing on bill run • In HDS


Financial Transactions in DDPPhase 1Financial Transactions in DDPPhase 1

CollectionsProcessing

Lock box EFT

PaymentsCreditsFeesReversals

Comtrac

ABCS Service Layer

Order EntryPPV Maint

PPV ChargingPay/Adj

Write off Processing

Universal & Other Selects

RefundsLate Fee

Processing

PaymentsCreditsFeesReversals PPV Credits Payments Payments

FeesAccount Credits Fees

FeesCredits Write offsRefunds

DDP Posting


Financial Transactions Posted in BatchesFinancial Transactions Posted in Batches

DDP-PPV Charging

DDP OTO(VoIP/VOD)

Neptune System


DDP Rate Increase


Comtrac

ABCS Service Layer

DDP-OECheck In

Charge level Credits, Reversals

Credits to Unbilled ChargesCredits to

Billed Charges

Deposit Release

Payments, Payment BackoutsAccount Credits, Reversals

RefundsWrite Offs Fees

Fees

Unbilled Fees, Credits to Unbilled charges

DDP Posting

Customer Mgmt AARCA


HDS


Financial Transactions (batches)Financial Transactions (batches)

> Fees queue up in Invoicing for bill run• In HDS (Unbilled)

> Charge level credits and reversals• Against billed charges go to AR

> In HDS

• Against unbilled charges queue up in Invoicing for bill run> In HDS (Unbilled)

> Payments and payment back outs go directly to AR • Applied to Accounting centers by payment priority• In HDS


Financial Transactions (batches)Financial Transactions (batches)

> Account Credits and reversals go directly to AR• Applied to accounting centers by priority• In HDS

> Refunds go directly to AR• In HDS

> Write offs go directly to AR• In HDS

> Write off Reversals, Recovery• Created by AR when Payments, Credits, Charges get

posted to an account in Write off


Financial Transactions – Credit ReversalsFinancial Transactions – Credit Reversals

> Reverse Charge Credits & Account Credits

> Reverse money in each affected accounting center • and each affected charge for charge level credit

reversals

> Aging returns depending upon parameter


Financial Transactions – PaymentsFinancial Transactions – Payments

> Payments • Payments applied to accounting centers via cash

application priorities

> Payment Back outs• Backs out the Payment• Backs out money in each affected accounting

center or unapplied • Aging returns depending upon parameter



Lunch

All – 60 minutes



Billing

10/25/2007


ABCS Billing FunctionsABCS Billing Functions

> Calculate Recurring Charges.

> Accept Event charges from Neptune system.

> Invoice all charges belonging to customers in current bill cycle.

> Create Bill Statements.

> Accept credits on unbilled charges.

> Provide services to view unbilled charges and associated credits.


Billing Data FlowBilling Data Flow

Product

Catalog

Advanced Recurring Charge

Administrator

Amdocs Document Designer

Vertex

DSTO

Accounts

Receivable

DDP-OE

DDP-PPV Charging

PPV EventsAnd VOD

Bill On DemandRequest

Get Offer Details

RenewalCharges

BillingExtract

Files

PDF

Neptune

System

Get taxes

Billed Charges

Change Of Service

Invoicing

Financial DataTransfer Financial

Activities

Get UnbilledCharges

ABCS-DDP

Integration

Financial

Reporting DB


Bill Day ProcessesBill Day Processes

> Bill Preparation

> Bill QA

> Bill Undo

> Bill Confirmation

> Bill AFP/PDF Creation


Bill Day Processing – Bill PreparationBill Day Processing – Bill Preparation

Undo

QA Sampling

Confirmation

Bill Printing Extract

Invoicing Results OK?

Cycle Listener

AMCApplication Monitoring & Control

Bill Day Processing

Charges from Neptune

Bill Preparation

PDF Generation &

Bill Messages


Main Processes

Bill Day Initiator - Cycle PopulationMain Processes

Bill Day Initiator - Cycle Population

> Bill Day Initiator prepares lists of• All Billing Arrangements belonging to these

customers> Checks the Bill Production frequency

> Cycle population is split into smaller customer groups for parallel processing


Main Processes

Bill Preparation and RenewalsMain Processes

Bill Preparation and Renewals

> Bill preparation is the main bill day process

> The major tasks of Bill Preparation are:• Recurring Charge generation • Discount calculation (Product & Bill Discount)• Tax & invoicing


Advance Recurring Charge Engine Bill Day Functions:Advance Recurring Charge Engine Bill Day Functions:

> Calculates monthly recurring charge

> Calculates Deposits associated to subscriber services

• *Only incremental deposits are calculated on Bill Day.

> Calculates Product Discount

> Does not perform applicable Product or Price Rollovers


Renewals Bill Day FlowRenewals Bill Day Flow

Start

Receive Customers

for renewals

List Of

Customers

of Current Cycle

PC

Get active subscriber

Offer agreements

Get Offer Details

Calculate Recurring Charges

For Subscriber

Discount?

Promo

Roll Over?

Deposit?Calculate

Deposit

Calculate

Discount

Perform Roll Over

Change the Subscriber Services

Renewal Charges

Y

Y

Y

N

N

N

With EPC integrationthese functions will moveto ordering.


Main Processes

Bill Preparation – Tax & InvoicingMain Processes

Bill Preparation – Tax & Invoicing

> Tax & Invoicing process• Summarizes the charges for each billing

arrangement• Calculates the tax for the charges using Vertex tax

calculation software• Relates the charge to an invoice


Bill Day Processing – QA SamplingBill Day Processing – QA Sampling

Undo

QA Sampling

Confirmation



Cycle Listener


Bill Day Processing


Bill Preparation

PDF Generation &

Bill Messages


QA Population DefinitionQA Population Definition

> The Invoicing Configurator defines the QA population• Criteria definitions: Conditions, Population size

> DDP Universal select can be used to identify the QA sample population.

> Tax GeoCode> Postal code (ZIP)> Specific offers (product at

price)> Specific products (product

regardless of price)> Specific charge code

(represents tax groupings) > Had cycle change> Had roll-over


QA OutputQA Output

> QA Output:• Sample Billing Documents Report

> To verify printing layout, data is to sent to ADD

• Bill Verification Report

> The QA results, together with Verification & QA Summary Reports, help the user to decide whether to confirm the Billing process, or perform Undo


Bill Day Processing - UndoBill Day Processing - Undo

Undo

QA Sampling

Confirmation



Cycle Listener


Bill Day Processing


Bill Preparation

PDF Generation &

Bill Messages


Main Processes

Undo Bill PreparationMain Processes

Undo Bill Preparation

> The process enables roll-back of the preparation results for the entire cycle population or specific customer/billing arrangements.

> Undo can be performed only for unconfirmed customers.

> Undo occurs in two phases:

• Undoing the service payer products (Statement, Invoice, and Taxation).

• Correction of Renewal charges and Discounts.


Bill UndoBill Undo

> If the QA does not approve bills, Undo is

performed.

> The Undo process deletes the charges and

other data created in the billing database.

> Undo Products• Undo population file

• Rerate population file


Bill Day Processing – ExtractsBill Day Processing – Extracts

Undo

QA Sampling

Confirmation



Cycle Listener


Bill Day Processing


Bill Preparation

PDF Generation &

Bill Messages


> The Bill Printing Extract provides the structure of data to be sent to ADD.

> Billing Configurator defines the Bill Printing Extracts.

> The process activates after approval of the Customer population in a given cycle.

> As part of the extract, the Document Date and the Payment Due Date are calculated

> Extracted information includes• Customer details: billing address, status, offers• Bill Totals: new charges, discounts, taxes• Charges: total RC, UC, OC• Payments received

Main Processes

Bill Printing ExtractMain Processes



BillingBill Extracts FlowBillingBill Extracts Flow

Billing Reference Data Extract

Invoicing

CM ReferenceData Extracts

AR

CM GenericExtracts

CM

Note: All processes communicate with files

Billing

Bill Day Initiator SPLTMRGRQSLSNR

AR ReferenceData Extracts

BillingExtracts

AR GenericExtracts

Bill LayoutFinalizer


Bill Day Processing - ConfirmationBill Day Processing - Confirmation

Undo

QA Sampling

Confirmation



Cycle Listener


Bill Day Processing


Bill Preparation

PDF Generation &

Bill Messages


Confirmation Process:Confirmation Process:

> The final confirmation flow is activated by request when bills are ready to be sent to the customers.

> Operator uses AMC to mark cycle as: • Ready for BA Confirmation

> Confirmation activities:• Extract to Accounts Receivable • Confirmation population marking • Confirmation finalization

> Confirmed billing products are final and cannot undergo the Undo process.


InvoicingBill Confirmation FlowInvoicingBill Confirmation Flow

AR Confirmation Extracts

Billing

Note: All processes communicate with files

Bill Confirmation Initiator SPLTMRGRQSLSNR

Confirmation Process

Bill ConfirmationFinalizer


Bill Day Processing – PDF GenerationBill Day Processing – PDF Generation

Undo

QA Sampling

Confirmation



Cycle Listener


Bill Day Processing


Bill Preparation

PDF Generation &

Bill Messages


ADD & Bill MessagingADD & Bill Messaging

Bill StatementPDF

Extract Files

Layout definition UI Campaign & Bill messages UI

PDL Files

Billing System Financial System AAMGR Product Catalog

ADD Engine

Print PDF

Bill Archive DB


ADD Bill Day FunctionsADD Bill Day Functions

> Accepts Extract files from:• Billing System• Financial System• Product Catalog• Enterprise Address Manager

> Formats the bills using the Bill Layout definitions and extract files.

> Consolidates charges, taxes etc based on attributes.

> Creates subsections for detailed groups.

> Inserts Campaign and Notification Messages based on subscriber message qualification criteria.


Bill On DemandRequest

Get Offer Details

RenewalCharges

BillingExtract

Files

BOD PDFFinancial

DataTransfer Financial

Activities

Billed Charges

Get taxes

Bill On Demand Interactions Bill On Demand Interactions

Product

Catalog

Advanced Recurring Charge

Administrator

DDP-OE

DDP-PPV Charging

ABCS-DDP

Integration

Neptune

System

InvoicingAmdocs

Document Designer

Accounts

ReceivableVertex

DSTO


AMC – Application Monitoring and ControlAMC – Application Monitoring and Control

> AMC’s role in Billing activities:• Centralized tool for monitoring and control• Batch job execution

The user can select an action for the specific cycle – QA Handling, Undo Handling, View Cycle Errors, Statistics

The user can select an action for the specific cycle – QA Handling, Undo Handling, View Cycle Errors, Statistics



PM Break

All – 15 minutes



Financial Reporting

10/25/2007

99 Information Security Level 2 – Sensitive© 2007 - Proprietary and Confidential Information of Amdocs.

Billing ConceptsBilling Concepts


Billed Charges Flow to HDSBilled Charges Flow to HDS

Renewals

Invoice Receipt

PaymentsUnbilled Credits,

Deposits

DDP-PPV Charging

DDP OTO(VoIP/VOD)

Neptune System


DDP Rate Increase


Comtrac

ABCS Service Layer

DDP-OECheck In

DDP Posting

Customer Mgmt

AARCA


HDS

ADD


Invoicing vs. ARInvoicing vs. AR

> Charges (debits) must be billed before they go to AR

> Transactions accumulate in Invoicing• PPV, OTO, VoIP OTO• Fees• One time products (installation)• Debit & Credit Prorates (un-do)• Credits to Unbilled Charges• Reversals of Credits to Unbilled Charges

> “AR Invoice Receipt” process sends the charges to AR after bill process and then to HDS


Reporting on Billed Charges (cont.)Reporting on Billed Charges (cont.)

> Recognized by Accounts Receivable without going through invoicing/billing• Credits to billed charges and associated taxes &

Reversals of Credits to billed charges & associated taxes

• Account Credits & Account Credit Reversal• Interest applied• Payments & Payment Back-outs• Refunds• Write-offs & Recovery of Write-offs

DDP AR


Financial Concepts Financial Concepts


Financial Concepts – Accounting CentersFinancial Concepts – Accounting Centers

> Accounting Centers> Functional equivalent of DDPF Reporting Centers> Associated with Products, Deposits and Fees> Unlimited number of Accounting Centers> Introduce the “unapplied” or System Accounting

Center> Accounting Centers can NEVER go below Zero> Discounts, Taxes & Charge level credits inherit the

Accounting Center of the Charge > Charge level credits target specific charges &

associated accounting center


Financial Concepts - AreasCustomer Account StructureFinancial Concepts - AreasCustomer Account Structure

Customer

Subscriber

Offers

Payment Channel

Billing Arrangement

Account

Subscriber is the elementary entity in the customer model

Customer may have multiple subscribers

Customer can have one or more accounts

Account can have one or more billing arrangements

Billing arrangement can have one or more payment channels


Write-Offs

Financial Concepts - AreasFinancial Customer Account StructureFinancial Concepts - AreasFinancial Customer Account Structure

Customer

Account

SubscribersSubscribers

= Area

Customer Management Accounts Receivable

Via ARCA/Invoicing

OffersOffers

OffersOffers

OffersOffers

PaymentsAccount Credit

Charge Level Credit

Accounting Center 49

Deposits

Fee/Tax

PPV/OTO/Tax

Offer/Discount/Tax


Deposits

Fee/Tax

PPV/OTO/Tax

Offer/Discount/Tax


Deposits

Fee/Tax

PPV/OTO/Tax

Offer/Discount/Tax

UNAPPLIED


Accounting Period (1)Accounting Period (1)

> The date range that financial reports will use as a complete unit of time (period) encompassing all financial transactions

> Financial reports generated at the end of an accounting period will reflect all transactions within the accounting period

> Dependency for a complete financial picture of an accounting period on a ‘cutoff’ is removed

> Financial reports may be generated any time during the accounting period for a ‘period-to-date’ set of reports


Accounting Period (2)Accounting Period Example Accounting Period (2)Accounting Period Example

Equiv DDPF Cycle/ Date

Charge From/To dates for accounts

Equiv DDP/DDPF Cutoff Date Amdocs Cycle Amdocs Run Date

B/78th-7th

(1/8 - 2/7) 1/5 7 1/5

C/1516th-15th

(1/16-2/15) 1/10 15 1/10

D/2122nd-21st(1/22-2/21) 1/15 21 1/15

A/311st-31st

(2/1-2/28) 1/22 31 1/22

Accounting Period = 1/1 – 1/31


Accounts Receivable

Accounting Period (3) Accounting Period Example Accounting Period (3) Accounting Period Example

12/22 1/21 1/31

1/1 1/31

Earned Revenue

DDPF Cutoff 1/21 – Cycle A



Accounting Period (4)Accounting Period Example - ConversionAccounting Period (4)Accounting Period Example - Conversion

12/22 1/21 1/31

1/1 1/31

DDPF Cutoff 1/21 – Cycle A

Accounts Receivable

Earned Revenue

Catch Up




2/1 2/282/05

ABCS Bill Run 2/05 – Cycle B

Accounting Period = 2/1 2/28

Earned Revenue

A/R



2/1 2/282/10

ABCS Bill Run 2/10 – Cycle C

Earned Revenue

A/R




2/1 2/282/15

ABCS Bill Run 2/15 – Cycle D

Earned Revenue

A/R




2/1 2/282/22

ABCS Bill Run 2/22 – Cycle A

Earned Revenue


A/R



2/1 2/28

ABCS Bill Run 2/22 – Cycle A

Earned Revenue


A/R


Accounting Period (10)Select Accounting Period in ReportsAccounting Period (10)Select Accounting Period in Reports


Financial ReportsStandard Reports Financial ReportsStandard Reports


Financial ReportingFinancial Reporting

> Access to unbilled prorates

> Access to unbilled OTOs ( VoIP, Wireless)

> Better accounting center money management• Charge level credit

> Improved Revenue Recognition Reporting

> Improved Tax Reporting

> Improved Credit transaction Reporting

> Improved Deposit Reporting

> Improved Write off Reporting

> ‘Any time’ Report access to transactions


Financial Reporting – Ad hoc ReportingFinancial Reporting – Ad hoc Reporting

> Attributes and facts available for custom reporting

> Report distribution of standard and ad hoc reporting


Report CategoriesReport Categories

> Accounts Receivable Reports

> Invoicing Reports

> Liability Reports

> Revenue Reports

> Product Reports

> Miscellaneous Reports


Accounts Receivable Reports Accounts Receivable Reports

Accounts Receivable

HDS


Accounts Receivable ReportsAccounts Receivable Reports

> Recap Reports

> Aging Reports

> Product Reports

> Fee Report

> Usage Reports (PPV, VOD, VoIP, Wireless)

> Credit Reports

> Write off Reports

> Tax Reports


Example: Accounts Receivable Recap by Accounting Center (1st half)

Example: Accounts Receivable Recap by Accounting Center (1st half)

Accounting Center

Classification

Amount (USD)Tax

(USD)Total Amount

(USD) Amount (USD)Tax

(USD)Total Amount

(USD)Amount (USD)

Tax (USD)

Total Amount (USD)

Beginning Balance 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Discount 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Equipment 173,742.93 0.00 173,742.93 0.00 0.00 0.00 713.94 0.00 713.94

Generic 74,662.88 0.00 74,662.88 0.00 0.00 0.00 0.00 0.00 0.00

ISP 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Merchandise 2,007.85 0.00 2,007.85 0.00 0.00 0.00 0.00 0.00 0.00

Other Purchase 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Service 46,668.34 0.00 46,668.34 0.00 0.00 0.00 0.00 0.00 0.00Video Event 176,269.06 0.00 176,269.06 0.00 0.00 0.00 0.00 0.00 0.00Video Subscription 6,942,993.48 0.00 6,942,993.48 0.00 0.00 0.00 0.00 0.00 0.00

VOIP 196,285.57 0.00 196,285.57 0.00 0.00 0.00 0.00 0.00 0.00Total 7,612,630.11 0.00 7,612,630.11 0.00 0.00 0.00 713.94 0.00 713.94

Product Credit Prorate 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Deposits Cancelled 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Deposits Charged 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Deposits Released 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Interest Applied 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Disconnect Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Late Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Misc Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Other Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Reactivate Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Returned Check Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Statement Form Fee 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Deposit Activity

Interest Activity

Fee Activity

Beginning Balance

Product Purchase Activity

Credit Prorate Activity

Activity Type

Total <SYSTEM ACCOUNTING CENTER> REM-PLAIN


Example: Accounts Receivable Recap by Accounting Center (2nd half)

Example: Accounts Receivable Recap by Accounting Center (2nd half)

Payment Backout 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Payments Received (808,903.31) 0.00 (808,903.31) (77,310.21) 0.00 (77,310.21) 0.00 0.00 0.00

Reapplied Payments 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total (808,903.31) 0.00 (808,903.31) (77,310.21) 0.00 (77,310.21) 0.00 0.00 0.00

Account Credit (57,574.20) 0.00 (57,574.20) (50,826.61) 0.00 (50,826.61) 0.00 0.00 0.00

Credit Reversal 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Fee Credit 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Other Credit 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Product Purchase Credit 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Reapplied Credit 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total (57,574.20) 0.00 (57,574.20) (50,826.61) 0.00 (50,826.61) 0.00 0.00 0.00

Refund 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Write-Off (2,982,743.20) 0.00 (2,982,743.20) 26,024.27 0.00 26,024.27 0.00 0.00 0.00

Write-Off Recovery 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Write-Off Reversal 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total (2,982,743.20) 0.00 (2,982,743.20) 26,024.27 0.00 26,024.27 0.00 0.00 0.00

Transfer In 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Transfer Out 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00Total 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Ending Balance 3,763,409.40 0.00 3,763,409.40 (102,112.55) 0.00 (102,112.55) 713.94 0.00 713.94Total 3,763,409.40 0.00 3,763,409.40 (102,112.55) 0.00 (102,112.55) 713.94 0.00 713.94

Ending Balance

Credit Activity

Refund Activity

Write-Off Activity

Transfers

Payment Activity


Example: Product ReportExample: Product Report

ChargesCredits

Credit ProratesDiscounts


Example: Credit Activity ReportExample: Credit Activity Report


Tax ReportsTax Reports

> Tax calculations are provided by Vertex interface

> Tax on Credits are determined by reason• NT (no tax), TI (Tax Included), NI (Tax NOT Included)

> Vertex Tax Reports

> ABC&S Tax reports summarize taxes posted to Accounts Receivable> Taxes by Tax Type for products> Taxes by Tax Type for fees> Taxes by Product Type> Taxes by Fee Category


Example: Taxes by Tax Type ReportExample: Taxes by Tax Type Report


Invoicing Reports Invoicing Reports

Invoicing

HDS


Invoicing ReportsInvoicing Reports

> Invoicing reports are produced by date range

> They do not include taxes

> They include the transactions that are queuing in invoicing

> They do not include “bill day renewals”• Bill day renewals along with charges queuing in

invoicing will go to AR and to the HDS upon invoice receipt process after billing


Invoicing Reports

Unbilled Products & FeesInvoicing Reports

Unbilled Products & Fees

> INV001 Unbilled charges by product• Shows all unbilled product charges by accounting

center, product type, product description along with associated credit prorates, charge level credits and discounts

> INV002 Unbilled Charges by fee• Shows all unbilled fee charges by accounting center,

fee category, fee description along with associated charge level credits


Invoicing Reports

PPVInvoicing Reports

PPV

> INV003 Event detail by supplier • Shows all unbilled and/or billed PVP charges by

supplier, event type (PPV, VOD), channel number, base event, event ID, event description, event price, royalty factor along with associated charge level credits, net event amount, net event count and royalty amount

• Does not include tax


Revenue Reports Revenue Reports

2/1 2/28Earned Revenue


Earned RevenueEarned Revenue


Revenue ReportsRevenue Reports

> Revenue Forecast by Area

> Revenue Forecast by Accounting Center

> Revenue Forecast by Product Type

> Revenue Forecast by Offer

> Revenue Forecast by Fee


Revenue Reports

Example: Revenue by ProductRevenue Reports

Example: Revenue by Product

Product

Revenue Type Description

Beginning Unearned

Earned This Period

Remaining Unearned AR Activity Earned Unearned Earned Unearned

High Speed Data Svc 1 750.00 500.00 250.00 500.00 300.00 200.00 800.00 450.00

Data Svc 2 344.00 200.00 144.00 300.00 200.00 100.00 400.00 244.00

Data Svc 3 1,223.00 700.00 523.00 800.00 400.00 400.00 1,100.00 923.00

Total 2,317.00 1,400.00 917.00 1,600.00 900.00 700.00 2,300.00 1,617.00

Total 2,317.00 1,400.00 917.00 1,600.00 900.00 700.00 2,300.00 1,617.00

VoIP X 3,000.00 1,000.00 2,000.00 1,000.00 300.00 700.00 1,300.00 2,700.00

VoIP Y 0.00 0.00 0.00 555.00 555.00 0.00 555.00 0.00

VoIP OTO 0.00 0.00 0.00 378.00 378.00 0.00 378.00 0.00

Total 3,000.00 1,000.00 2,000.00 1,933.00 1,233.00 700.00 2,233.00 2,700.00

Total 3,000.00 1,000.00 2,000.00 1,933.00 1,233.00 700.00 2,233.00 2,700.00

Total 5,317.00 2,400.00 2,917.00 3,533.00 2,133.00 1,400.00 4,533.00 4,317.00

Revenue By Product

Accounting Period 1/22/2005 - 2/21/2005

12301 ABCS Communications Cable

99

Product

VoipVoIP

Franchise Area

Accounting Center

Previous Period Current Period Ending



> Revenue reports track revenue earned and unearned for the accounting period

> Earned revenue is determined from the service coverage start and end dates on every charge and credit

> All transactions go to AR then become eligible for revenue tracking

> Earned revenue is calculated to the end of the accounting period when it arrives from AR.



> All revenue reports have the following information:• Previous period unearned ending balance • Previous period unearned ending balance that is earned

during this accounting period• Previous period unearned ending balance that is not

earned during this accounting period• Unearned revenue transferred out this accounting period• Unearned revenue transferred in this accounting period• Unearned revenue transferred in that is also earned this

accounting period



> All revenue reports have the following information:• Current period sales• Current period sales that is earned this period• Current period sales that is unearned this period• Ending total revenue that was earned this period• Ending total revenue that remains unearned this

period> This will be the beginning balance into the following

accounting period



> REV004 Revenue Forecast by Offer• Shows the revenue earned by accounting center,

product type, product description, product price• Breaks out charge level credits by reason• Breaks out discount by discount description

> REV006 Revenue Forecast by Fee Category• Shows the revenue by earned by accounting center,

fee category• Breaks out charge level credits by reason


QA / Wrap-up / Next Steps


Thank You

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