information technology availability center

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Information Technology Availability Center Daily Infrastructure Report Tuesday, July 05, 2022 Quick Reference Card Sophos Information Sophos Pure Message BAC Statistics Tropical Weather Information No Storms Present Change Management CMC Events CMC Calendar Secondary Data Center (Mail) Exchange - Outlook Web Access Digital FAX Services Mail - Web Access PeopleSoft Change Management PeopleSoft Finance PeopleSoft SA/HR WebCT Vista Blackboard Vista Infrastructure Incidents Data Network UH Systems CVN Environmentals IT Security Infrastru cture

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Page 1: Information Technology Availability Center

Information Technology Availability Center

Daily Infrastructure ReportWednesday, May 03, 2023

Quick Reference Card

Sophos InformationSophos Pure Message

BAC StatisticsTropical Weather Information

No Storms Present

Change ManagementCMC EventsCMC Calendar

Secondary Data Center (Mail)Exchange - Outlook Web AccessDigital FAX ServicesMail - Web AccessPeopleSoft Change ManagementPeopleSoft FinancePeopleSoft SA/HRWebCT VistaBlackboard Vista

Infrastructure IncidentsData NetworkUH SystemsCVNEnvironmentalsIT Security

Infrastructure TestsPhone SystemsVoicemail SystemsVirtual

Page 2: Information Technology Availability Center

Private Networking

Network Availability Statistics

SiteScope A & P

StatisticsDNS ServicesE-Mail ServicesWeb Tech Services

Core RoutersDistribution SwitchesAccess SwitchesSecondary Data CenterPeoplesoft SystemsCritical SystemsCullen OaksBayou Oaks

InfrastructureIncidentsData Range: 11/19/09, 0600 – 11/20/09, 0600

No Incidents

Minor Service Affecting Incidents

Major Service Affecting Incidents

University of Houston

Data Network11/20/2009, 0012 – Present: Network equipments at UH Cullen Oaks Apartments lost connectivity due to a brief power outage caused by inclement weather. Several switches remain offline after power was restored. The on-call technician does not have access to the buildings after hours to reset the devices. A technician will be dispatched this morning to restore network connectivity to devices that did not recover from the power outage. Inquiry # 153725 is pending.

UH Systems

Compressed Video NetworkNo Incidents

Environmentals

Page 3: Information Technology Availability Center

Weather

IT Availability Center

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No Incidents

IT SecurityNo Incidents

NetworkAvailabilityStatisticsData Range: 11/19/09, 0000 - 2359

Network AvailabilityAvailability 99.999% to 100%

Availability 80% to 99.998%

Availability 0% to 79.999%

Source Data: Here

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Core Routers (High Impact) 100 % availabilityNo Incidents

Distribution Switches (Medium Impact) 100 % availabilityNo Incidents

Access Switches (Low Impact) 99.82 % availability11/05/2009, 1122 - Present: Monitor lost contact with a wireless access point at Cullen College of Engineering building. Telecommunication technician is waiting for an analyst to reconfigure a new WAP to replace and restore the current one.  Inquiry # 163151 is pending.

11/19/2009, 0926 - 1030: Monitor lost contact with a wireless access point and a network switch at Allied Geophysical Lab. The technician re-seated the uplink switch to restore network connectivity to AGL. Inquiry #169763 is closed.

Secondary Data Center (SDC) 100 % availabilityNo Incidents

PeopleSoft Systems (PSFT) 100 % availabilityNo Incidents

Critical Systems (CRSYS) 100 % availabilityNo Incidents

Cullen Oaks (UHCO) 99.94% availability11/20/2009, 0012 – Present: Network equipments at UH Cullen Oaks Apartments lost connectivity due to a brief power outage caused by inclement weather. Several switches remain offline after power was restored. The on-call technician does not have access to the buildings after hours to reset the devices. A technician will be dispatched this morning to restore network connectivity to devices that did not recover from the power outage. Inquiry # 153725 is pending.

Bayou Oaks (UHBO) 100 % availability No Incidents

InfrastructureTestingResultsData Range: 11/19/09, 0600 – 11/20/09, 0600

No Incidents

Phone Systems No Incidents

Voicemail SystemsNo Incidents

Virtual Private NetworkingNo Incidents

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Minor Service Affecting Incidents

Major Service Affecting

BusinessAvailability

Summary of

EventsNo Incidents

Secondary Data Center (Mail)Availability: 100.0 %

Alerts sent: 0 (0 with critical severity)

Total transactions: 25104Failed transactions: 0

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CenterStatisticsData Range:

Summary of

Events11/19/2009: 0358, 2213,

Exchange - Outlook Web AccessAvailability: 99.99 %

Alerts sent: 0 (0 with critical severity)

Total transactions: 20874Failed transactions: 2

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11/19/09, 0000 - 2359

BAC AvailabilityAvailability 99.999% to 100%

Availability 80% to 99.998%

Availability 0% to 79.999%

BAC PerformanceMinimum Response Time

Average Response Time

Maximum Response Time

Legend

Transaction

A series of steps that a customer performs in an application, whose availability we are monitoring.

Total transactions

Displays the total number of transactions run during the measured period

Failed transactions

Displays the total number of failed transactions for the measured period

Performance Degradation

Displays the percentage of service degradation for the measured period due to sporadic transaction failures

BPMUH

BPMUH547 reported failed Calendar transactions due to connection time out error.

Page 11: Information Technology Availability Center

Digital Fax ServiceAvailability: 100.0 %

Alerts sent: 0 (0 with critical severity)

Total transactions: 147Failed transactions: 0

Summary of

EventsNo Incidents

Mail - Web AccessAvailability: 98.894 %

Alerts sent: 1 (0 with critical severity)

Total transactions: 16462Failed transactions: 182

Summary of Events11/19/2009: 0005 - Present Multiple BPMs

Page 12: Information Technology Availability Center

reported failed Address Book transactions due to frame not found error.

Page 13: Information Technology Availability Center

PeopleSoft Change ManagementAvailability: 99.964 %

Alerts sent: 0 (0 with critical severity)

Total transactions: 16650Failed transactions: 6

Summary of Events11/19/2009 1242: Multiple sites reported failed Login transactions due to step download error.

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PeopleSoft FinanceAvailability: 99.972 %

Alerts sent: 2 (0 with critical severity)

Total transactions: 24941Failed transactions: 7

Summary of Events11/19/2009, 1311: BPMUH528 reported failed PS Finance transactions due to connection time out error.

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PeopleSoft Student Administration/Human ResourcesAvailability: 99.596 %

Alerts sent: 107 (107 with critical severity)

Total transactions: 32910Failed transactions: 133

Summary of Events

11/19/2009: 0300 – 0401: Multiple sites reported failed Class Search_Browse Catalog transactions. No Match found for requested parameter.

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WebCT VistaAvailability: 99.996 %

Alerts sent: 0 (0 with critical severity)

Total transactions: 46054Failed transactions: 2

Summary of Events11/19/2009: 0505 and 1349: BPMUH505 and

Page 20: Information Technology Availability Center

BPMUHD reported failed URL Web Page transactions due to step download timeout error.

Page 21: Information Technology Availability Center

Blackboard VistaAvailability: 99.954 %

Alerts sent: 0 (0 with critical severity)

Total transactions: 45707Failed transactions: 21

Summary of Events

11/19/2009, 1159 and 1659 W- BPM528 and BPMUH537 reported failed URL Web Page transactions. Could not resolve address of host.

11/19/2009, 1046 – 1702: Multiple sites reported failed Login transactions due to due to step download error

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SiteScopeAvailability &PerformanceStatisticsData Range: 11/19/09, 0000 - 2359

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Terms Definitions

Uptime % Percent of successful transactions within 24 hours.

Error % Percent of transactions exceeding the error threshold within 24 hours. (Counts against Uptime %)

Warning % Percent of transactions exceeding the warning threshold within 24 hours. (Does not count against Uptime %)

Average The average amount of time for transactions to complete (24 Hour Average)

Max / Peak Largest single instance of a transaction in a 24 hour period

RTT Short for “Round Trip Time” – The amount of time for a transaction to be sent, processed, and returned to sender.

Availability The time that any specific service is operational, and “available” to customers

Domain Name ServicesDNS Availability

Availability 99.999% to 100%

Availability 80% to 99.998%

Availability 0% to 79.999%

Warning Threshold <= 1 Second

Error Threshold >= 2 Seconds

AvailabilityName Uptime % Error % Warning %

DNS - ACACIA.cc.uh.edu (KUHT) 100 0 0

DNS - CEDAR.cc.uh.edu (CC) 100 0 0

DNS - FIR.cc.uh.edu (PGH) 100 0 0

DNS - PONG.uh.edu (Dallas) 100 0 0

DNS - Post-Office.uh.edu 100 0 0

DNS - WALNUT.cc.uh.edu (CC) 100 0 0

DNS - ERDC1.er.uh.edu (CC) 100 0 0

DNS - ERDC3.er.uh.edu (MCPB) 100 0 0

DNS - ERDC5.er.uh.edu (PGH) 100 0 0

DNS - ERDC8.er.uh.edu (Dallas) 100 0 0

DNS Performance

Round Trip Time 0 - .999 Seconds

Round Trip Time 1 – 1.499 Seconds

Round Trip Time 1.5 – 1.999 Seconds

RTT more than 2 Seconds - See Availability

PerformanceName Measurement Max Avg

DNS - ACACIA.cc.uh.edu (KUHT) round trip time 1.12 sec 0.22 sec

DNS - CEDAR.cc.uh.edu (CC) round trip time 1.17 sec 0.12 sec

DNS - FIR.cc.uh.edu (PGH) round trip time 1.08 sec 0.23 sec

DNS - PONG.uh.edu (Dallas) round trip time 1.12 sec 0.25 sec

DNS - Post-Office.uh.edu round trip time 1.05 sec 0.21 sec

DNS - WALNUT.cc.uh.edu (CC) round trip time 1.91 sec 0.21 sec

DNS - ERDC1.er.uh.edu (CC) round trip time 1 sec 0.2 sec

DNS - ERDC3.er.uh.edu (MCPB) round trip time 1.11 sec 0.23 sec

DNS - ERDC5.er.uh.edu (PGH) round trip time 1.05 sec 0.23 sec

DNS - ERDC8.er.uh.edu (Dallas) round trip time 1.14 sec 0.26 sec

Summary of Events

No Incidents

Electronic Mail ServicesE-Mail Availability Availability

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Availability 99.999% to 100%

Availability 80% to 99.998%

Availability 0% to 79.999%

Warning Threshold <= 900 Seconds

Error Threshold >= 3600 Seconds

Name Uptime % Error % Warning %Mail - Post-Office.uh.edu to Exchange 100 0 0

post-office.uh.edu to mail.uh.edu 0 0 0

Ping - piranha 100 0 0

Ping - capano 100 0 0

Ping - comal 100 0 0

Ping - pecos 100 0 0

Ping - paluxy 100 0 0

E-Mail Performance

Round Trip Time 0 - 300 Seconds

Round Trip Time 301 – 2500 Seconds

Round Trip Time 2501 – 3600 Seconds

RTT more than 3600 Seconds - See Availability

PerformanceName Measurement Peak Average

post-office.uh.edu to Exchange round trip time 194.22 sec 46.16 sec

post-office.uh.edu to mail.uh.edu round trip time n/a n/a

Ping - piranha round trip time 0.02 sec 0.01 sec

Ping - capano round trip time 0.02 sec 0.01 sec

Ping - comal round trip time 0.02 sec 0.01 sec

Ping - pecos round trip time 0.02 sec 0.01 sec

Ping - paluxy round trip time 0.01 sec 0.01 sec

Summary of EventsNo Incidents

Web Technology ServicesWeb

Services

Availability

Availability

99.999% to 100%

Availability 80%

to 99.998%

Availability 0% to 79.999%

Warning Threshold <= 0

Seconds

Error Threshold >= 7.5 Seconds

AvailabilityName Uptime % Error % Warning %

Ping - Blogs.uh.edu 100 0 0

Ping - CMS.uh.edu 100 0 0

Ping - Morpheus.matrix.uh.edu 100 0 0

Ping - Neo.matrix.uh.edu 100 0 0

Ping - Oracle.matrix.uh.edu 0 0 0

Ping - Search.uh.edu 99.4 0.6 0

URL - Cinco Ranch (cincoranch.uh.edu) 100 0 0

URL - Sugar Land (sugarland.uh.edu) 100 0 0

URL - Blogs (blogs.uh.edu/evolvinguh) 100 0 0

URL - Information Technology (uh.edu/infotech) 100 0 0

URL - SDC (sdc-ws.uh.edu) 100 0 0

URL - Search (search.uh.edu) 91.87 8.13 0

URL - UH (www.uh.edu) 100 0 0

URL - UHSA (uhsa.uh.edu) 100 0 0

URL - Weather (uh.edu/weather) 100 0 0

URL - CMS (cms.uh.edu) 100 0 0

Apache Counters 100 0 0

Web Servic

es Perfor

PerformanceName Measurement Max Avg

Ping - Blogs.uh.edu round trip time 0.02 sec 0.01 sec

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mance

Round Trip Time 0 - 2 Seconds

Round Trip Time 2 – 3 Seconds

Round Trip Time 4 – 5 Seconds

RTT more than 5 Seconds - See Availability

Ping - CMS.uh.edu round trip time 0.02 sec 0.01 sec

Ping - Morpheus.matrix.uh.edu round trip time 0.01 sec 0.01 sec

Ping - Neo.matrix.uh.edu round trip time 0.01 sec 0.01 sec

Ping - Oracle.matrix.uh.edu round trip time n/a n/a

Ping - Search.uh.edu round trip time 0.01 sec 0.01 sec

URL - Cinco Ranch (cincoranch.uh.edu) round trip time 0.08 sec 0.03 sec

URL - Sugar Land (sugarland.uh.edu) round trip time 0.2 sec 0.03 sec

URL - Blogs (blogs.uh.edu/evolvinguh) round trip time 3.17 sec 0.66 sec

URL - Information Technology (uh.edu/infotech) round trip time 1.63 sec 0.37 sec

URL - SDC (sdc-ws.uh.edu) round trip time 0.08 sec 0.02 sec

URL - Search (search.uh.edu) round trip time 56.66 sec 2.27 sec

URL - UH (www.uh.edu) round trip time 1.63 sec 0.98 sec

URL - UHSA (uhsa.uh.edu) round trip time 0.05 sec 0.01 sec

URL - Weather (uh.edu/weather) round trip time 0.19 sec 0.05 sec

URL - CMS (cms.uh.edu) round trip time 0.77 sec 0.07 sec

Apache Counters BusyWorkers 42 9.97

Apache Counters IdleWorkers 21 8.17

Summary of Events2:29 PM 11/19/09 - 11:49 PM 11/19/09

URL - Search (search.uh.edu)

timed out reading, http://inkblot.uh.edu/search?site=UH_EDU&client=UH_EDU&output=xml_no_dtd&proxystylesheet=UH_EDU&proxycustom=%3CHOME/%3E

SophosInformationData Range: Last 30 days

Legend

Virus

Messages flagged containing a virus or virus & spam

Spam

Messages flagged containing spam

Other

No spam or virus detected

Sophos (Last 7 Days) Sophos Top 10 Virus Data (Yesterday)

Date/Time Messages Virus Spam Other % Flagged11/13/2009 0:00 357806 247 42722 314837

11/14/2009 0:00 171931 21 38114 133796

11/15/2009 0:00 207758 11 31149 17659811/16/2009 0:00 411917 64 41360 37049311/17/2009 0:00 404691 67 43750 36087411/18/2009 0:00 457532 74 42176 415282

11/19/2009 0:00 392615 57 48005 344553

Rule Count

SOPHOS_SAVI_FILE_ENCRYPTED 14

Troj/CryptBx-ZP 13

Mal/CryptBox-A 13

W32/MyDoom-O 9

Mal/EncPk-LP 9

W32/Sality-AA 4

Mal/Basine-C 3

Mal/DownLnk-B 2

Mal/ZipMal-B 1

scanfailed=0x80040237 1

Mal/Generic-A 1

SOPHOS_SAVI_FILE_CORRUPT 1

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Key

Flagged Virus

Flagged Spam

Unflagged Messages

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Sophos PureMessage (Last 30 Days)

0

100000

200000

300000

400000

500000

600000

700000

21-Oct-2009 28-Oct-2009 4-Nov-2009 11-Nov-2009 18-Nov-2009

Date

Mes

sage

s

Other Spam Virus Total Linear (Virus) Linear (Spam) Linear (Other)

Page 27: Information Technology Availability Center

Tropical WeatherInformationData Range: June 1st Thru November 31st

Probability of Formation

Low - <20%

Medium – 20% - 50%

High - > 50%

Tropical Weather Outlook Discussion

Source Data: Here

Back to Top

Graphical Tropical Weather Outlook

ScheduledCMCEventsData Range: Next 7 days

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10/26/2009, 0700 – 01/08/2010, 1700: Install 400kVA UPS. Commence installation of Liebert 400kVA Uninterruptible Power System (UPS) which is replacement for the removed 125kVA UPS. Impact set to Very High if not done; Computing Center will not be able to add additional equipment to the power infrastructure. Risk - To protect systems, systems will be required to shutdown during cutover of power.POC: Savage, James DChange No: 00003516Status: Approved

11/20/2009, 0001 - 0400: MS Critical patches (NOT Voicemail). Finishing up from last week's batch. All Exchange and Voicemail services were done last week.POC: Pawa, ShiviChange No: 00003562Status: Pending

11/20/2009, 0100 - 0700: Modification of Password Policy on Mail.uh.edu. Modifying enforced password policy on MAIL.UH.EDU to meet UH's strong password policy. Specifically password expiration policy. This policy will enforce a system wide 90 day password expiration. System wide password policy modification will require system reboot during maintenance window.POC: EROWELEKChange No: 00003563Status: Pending

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11/20/2009, 0400 - 0800: MS Patch install on Turning.cougarnet.uh.edu (prod). Install MS Patches on Turning.cougarnet.uh.edu(prod).POC: Gillit, JodyChange No: 00003542Status: Approved

11/20/2009, 0400 - 0800: MS Patch install CN SAN. Install windows updates on DSC, DSD, DSE,DSF, DSG, DSH and CNBES. Patches include Security updates and several important windows server 2003 updates. Urgency: High due to majority of patches are security related.POC: Gillit, JodyChange No: 00003567Status: Pending

11/20/2009, 0500 -0800: MKeo Microsoft Monthly Security Patches Part2. Urgency: High - Majority of Patches are Security Related.Keo Microsoft Monthly Security Patches Part2. Category: Division of Labor. DES1, DES2, ECSSQL2,ECSCL1, ECSCL2, Lucerne, Geneva, QuestionMark1, QuestionMark2, TSSEPO2, Desktop2, Zurich, EcsEpo-test, Alertus, NetDoc. These servers are to be completed as part of the division of labor do not have test environments and being split over two weekends due to Maintenance Window Constraints. Impact LOW:POC: Michael, KeoChange No: 00003529Status: Approved

11/20/2009, 0500 - 0800: Microsoft Updates Managed Servers. Microsoft Monthly updates and security patches. Install and reboot.POC: Frankfort, DavidChange No: 00003560Status: Pending

11/20/2009, 0500 - 0515: Restore ACL to Romulus and Remus/PeopleSoft net. Restore security ACL's to PeopleSoft networks on Romulus and Remus. Only affects access to Oracle DB servers in these areasPOC: Chambers, Charles Change No: 00003570Status: Approved

11/20/2009, 0500 - 0800: Update semophores - Advance/Clams (Test server). Adjust semophore values on Clams in preparation for Clover on Sunday. New values should be:set shmsys:shminfo_shmmni=512set shmsys:shminfo_shmseg=256set semsys:seminfo_semmns=17920Advancement Test/Development databases will be unavailable during downtime.POC: Mathura, ZeandraChange No: 00003569Status: Approved

11/20/2009, 1800 – 11/23/2009, 0500: Plant Operations Server migration P2V. - Converting PlantOps.Cougarnet.UH.EDU physical machine to virtual machine. Changing network from Public VLan 696 to Enterprise VLan 795.POC: Pham, KeithChange No: 00003561Status: Pending

11/22/2009, 0600 -1400: PSUH1 - Extend c:\. The C:\ on PSUH1.uhs.uh.edu has less that 400MB available and needs to be extended. Windows updates and installs are held up until this can be completed. Actual down time should be no more than 4 hours. PeopleSoft Z:\ and P:\ access will not be available during this time.POC: Gillit, JodyChange No: 00003566Status: Pending

Page 29: Information Technology Availability Center

11/22/2009, 0600 -1200: Clover kernel parameters. Update the following semaphore values: set shmsys:shminfo_shmmni=512 set shmsys:shminfo_shmseg=256 set semsys:seminfo_semmns=17920. Advancement will be unavailablePOC: Hyland, VickieChange No: 00003568Status: Pending

11/22/2009, 0600 -1200: MS Patch Install on PS Prod Servers. Install MS patch on servers: psuh1, psuh4, psuh5, psuh6, psuh7, psuh11, psweb1, acauddev, psacauddev , psimgprd. POC: Gillit, JodyChange No: 00003540Status: Approved

11/22/2009, 0600 - 1200: MS Patches for Data Warehouse (prod) Apply MS patches to servers: Wahoo, Redfish, Flounder, Cobia. DataWarehouse Windows Servers.POC: Gillit, JodyChange No: 00003541Status: Approved

11/23/2009, 0800 – 11/24/2009, 1700: Semi Annual & Quarterly Cleaning of Computers Rooms. Semi Annual and Quarterly cleaning of computer rooms, PGH116A, and UCU83. Cleaning raised floor stringers of dust and debris in the computer rooms.PGH116A and UCU83 cleaning of the floors.POC: Savage, James DChange No: 00003564Status: Approved

ChangeManagementCalendarMay, 2023Change Calendar

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Sunday Monday Tuesday Wednesday Thursday Friday November

01All Day - A : Open : Install 400kVA UPS 00:01 - A : Open : Exchange: Move mailboxes (no voicemail) 06:00 - 14:00 - A : Completed : MS Patches & RegEdits for Data Warehouse Prod 07:00 - 10:00 - A : Open : Cribbage Maint 07:00 - 14:00 - A : Open : RHEL Remedy Maint 08:00 - 09:00 - A : Completed : Move UC-UCU uplink 09:30 - 12:00 - A : Open : Replace memory in phoenix 22:00 - 23:40 - A : Completed : Adjust time

November 02

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 12:00 - 16:00 - A : Completed : Upgrade Raiser 's Edge Software on Blackbaud 16:00 - 16:30 - A : Completed : Change Wireless Firewall NAT/PAT Assignments

November 03

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)

November 04All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 18:00 - 18:30 - A : Completed : Reset TFTP service on CallManagers

November 05

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)

November 06All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)00:01 - 04:00 - A : Rescheduled : Apply RHEL OS Patches Hershey Singularity Systems05:00 - 08:00 - A : Open : Intraweb Security Filtering06:00 - 06:30 - A : Completed : Cinco Ranch static routes removal

Page 30: Information Technology Availability Center

zones for legacy ip telephony phones

November 08

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 21:00 - 23:00 - A : Completed : Adjust time zones for legacy ip telephony phones

November 09

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)

November 10

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)

November 11All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 20:00 - 22:00 - A : Open : AnchorPoint Data Restore 21:00 - 23:59 - A : Open : MS Sec Updates UHPCI systems

November 12

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail) 04:00 - 04:15 - A : Completed : Create Static ARP entry for UH Mail servers 05:00 - 06:00 - A : Completed : Reset CRS Engine (ACD services) 12:00 - 15:00 - A : Open : MS Sec Updates UHS DCs 21:00 - 23:59 - A : Open : MS Sec Updates Cougarnet DCs 21:00 - 23:59 - A : Open : MS Sec updates ER DCs

November 13All Day - A : Open : Install 400kVA UPS All Day - A : Open : Exchange: Move mailboxes (no voicemail)00:00 - 04:00 - A : Open : MS Critical Patches to Law Exchange Srvrs 00:00 - 04:00 - A : Open : Microsoft Critical Patches to Host Systems 00:01 - 04:00 - A : Open : Critical patches (including Voicemail) 04:00 - 07:00 - A : Completed : Re-Sync MWI Lamps on VM and PBX/CallManager sys 04:00 - 08:00 - A : Rescheduled : MS Patch install on CN SAN04:00 - 08:00 - A : Completed : MS Patch install on Turningtst.cougarnet.uh.edu(te05:00 - 08:00 - A : Open : Microsoft Monthly Security Patches Part1: 09:00 - 12:00 - A : Open : Sec Updates HP BAC systems13:00 - 15:00 - A : Open : Sec Updates SMAs

November 15

All Day - A : Open : Install 400kVA UPS 04:00 - A : Open : Exchange: Move mailboxes (no voicemail) 04:00 - 08:00 - A : Completed : MS Patch install on SYSDATA 06:00 - 12:00 - A : Completed : MS Patches for Data Warehouse Tst/Dev 06:00 - 14:00 - A : Open : Apply RHEL Updates on Hershey Singularity System 06:00 - 14:00 - A : Rescheduled : PSUH1 - Extend c:\ 07:00 - 10:00 -

November 16

All Day - A : Open : Install 400kVA UPS

November 17

All Day - A : Open : Install 400kVA UPS 05:00 - A : Open : Vmware Virtual Center upgrade to Vsphere 4 Vcenter

November 18All Day - A : Open : Install 400kVA UPS 08:00 - A : Open : Vmware Virtual Center upgrade to Vsphere 4 Vcenter 16:00 - 16:30 - A : Open : Enable PGP decrypt process for Testscores on psuh1

November 19

All Day - A : Open : Install 400kVA UPS

November 20All Day - A : Open : Install 400kVA UPS 00:01 - 04:00 - A : Open : Critical patches (NOT Voicemail) 01:00 - 07:00 - A : Open : Modification of Password Policy on Mail.uh.edu 04:00 - 08:00 - A : Open : Patch install on Turning.cougarnet.uh.edu(prod)04:00 - 08:00 - A : Open : Patch install on CN SAN05:00 - 08:00 - A : Open : Microsoft Updates Managed Servers 05:00 - 08:00 - A : Open : Microsoft Monthly Security Patches Part2: 05:00 - 05:15 - A : Open : Restore ACL to Romulas and Remus/PeopleSoft net 12:00 - 13:30 - A : Open : Update semophores - Advance/Clams(Test server)18:00 - A : Open : Plant Operations Server migration P2V.

Page 31: Information Technology Availability Center

A : Open : Cribbage Maint 07:00 - 11:00 - A : Open : Remedy Maint 07:30 - 09:00 - A : Open : Delete caches and restart FSPRD App Servers 08:00 - 09:00 - A : Completed : MS Sec Updates for University Advancement Servers.

November 22

All Day - A : Open : Install 400kVA UPS All Day - A : Open : Plant Operations Server migration P2V. 06:00 - 14:00 - A : Open : PSUH1 - Extend c:\ 06:00 - 14:00 - A : Open : Clover kernel parameters 06:00 - 12:00 - A : Open : MS Patch Install on PS Prod Servers 06:00 - 12:00 - A : Open : MS Patches for Data Warehouse (prod)

November 23

All Day - A : Open : Install 400kVA UPS 05:00 - A : Open : Plant Operations Server migration P2V. 08:00 - A : Open : Semi Annual & Quarterly Cleaning of Computer Rooms

November 24

All Day - A : Open : Install 400kVA UPS 17:00 - A : Open : Semi Annual & Quarterly Cleaning of Computer Rooms

November 25All Day - A : Open : Install 400kVA UPS

November 26

All Day - A : Open : Install 400kVA UPS

November 27All Day - A : Open : Install 400kVA UPS

November 29

All Day - A : Open : Install 400kVA UPS 07:00 - 10:00 - A : Open : Cribbage Maint

November 30

All Day - A : Open : Install 400kVA UPS

Revised 12/01/2008