INFORMATION TECHNOLOGY SERVICES RESOURCE MODULE

Level Up RA Training Fall 2016

Information Technology Services (ITS) Module

• Room Ports• Submitting a ITS Work Order• ITS Help Desk (Work Order’s via Phone) and

UNE Phone System• Other Helpful/Useful Items on the ITS Portal

Room Ports Rooms and Suites will vary in the number of ports

they have per space. Each port will be labeled to help ITS solve any problems.

The green port is for a phone line. UNE has deactivated the phone lines in the residence halls but a work order can be submitted should a resident need it.

The orange ports are for local internet connection. The university also has wireless via the “student-network”.

Basic cable is provided in each room.

First, go to my.une.edu and select the ITS Portal

Submitting an ITS Work Order

Next, click the IT Help Desk Service option.

A screen looking similar to this one should pop up.

Submitting an ITS Work Order

Follow the directions on the screen. Directions are available.

Submitting an ITS Work Order

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This will be the next screen to appear.Select the “Submit New Ticket” button on the left hand navigation menu.

This screen also allows you to see any Active Tickets and the options on the navigation menu can provide information on all the work orders you’ve

submitted.

Submitting an ITS Work Order

Fill out the appropriate information and click “Submit Ticket in the upper right hand corner.Tips and Hints:

- In the “Room” Box, you won’t need to type a room number. It will give you an error message.

- Include the Building and Room Number in the “Short Description”- Provide as much information as possible in the “Description” Box

Submitting an ITS Work Order

ITS Help Desk and the UNE Phone System

• The ITS Help Desk is also available to submit work orders.– These calls go to a service provider outside of UNE.– They take the information and then relay it back to UNE’s ITS staff.

• Call for immediate assistance 24/7Toll Free 1-877-518-4673On campus x2200 or x4400

• UNE upgraded it’s phone system in May 2013. A PDF with directions will be attached to this module for you to be able to set up your RA Room Phone voicemail box.

Other Helpful/Useful Items on the ITS Portal

• Did you know that you can download Free Anti-Virus Software?• Is a resident having issues connecting their computer to the network or through wireless?

• Need training on using Microsoft Outlook?• If you go to the ITS Portal, they will have answers to all of these things and more should your

residents have any technology issues.