ingrid lotze @ 3rd annual intranet & portal management conference
DESCRIPTION
TRANSCRIPT
Making your intranet portal the Making your intranet portal the must read source of employee must read source of employee
news news
Why go to Intranet when you have Google?Why go to Intranet when you have Google?
• Superior customer service - Best practice
• Motivation
• Team Management
• Knowledge Management
• Skills transfer
Your Your Agenda for having an Intranet portalAgenda for having an Intranet portal
• Skills transfer
• Policies and procedures
• Internal communications
• Standardization, centralisation
• Workflow
Business
excellence
Knowledge
ManagementHR functions
Objectives for Objectives for having intranet portalhaving intranet portal
Retain talent Training
??
What makes it a popular must be place?What makes it a popular must be place?
Connect
Lin
k e
mplo
yees t
o a
str
ate
gic
ro
le
Com
munic
ate
Share
rele
vant in
form
ation
freely
Colla
bora
teLis
ten, le
arn
, re
fine
Congra
tula
teR
ecognis
e a
nd a
ppre
cia
te
contr
ibutions
Care
Cate
r fo
r str
esses a
nd s
train
s
of lif
e
-- Formal knowledge Formal knowledge documents, projects plans, presentations documents, projects plans, presentations
and so on) and so on)
An intranet portal or enterprise An intranet portal or enterprise network is a network is a generative platform for:generative platform for:--
-- Tacit knowledge Tacit knowledge the conversations and comments the conversations and comments
between people between people andand between people and between people and
content.content.
The concepts contained in this slide are copyright to Firestring [Pty] Ltd
Turns businesses into learning organisations.Turns businesses into learning organisations.
How did you learn to do what you do well?Mostly through interacting with other people who were
already doing it well.
An enterprise An enterprise network .....network .....
Workplace learning is a social process... as we work
together, we learn together
The principles of The principles of keeping staff keeping staff motivatedmotivatedFounded on the psychology of employee motivation
What’s going on?
What’s my role?
The need for context and purposeThe need for context and purposeThe need for context and purposeThe need for context and purpose
The need to belongThe need to belongThe need to belongThe need to belong
Can I help more?
Am I appreciated?
Does the company care?
The need to contributeThe need to contributeThe need to contributeThe need to contribute
The need to be valuedThe need to be valuedThe need to be valuedThe need to be valued
The need for safetyThe need for safetyThe need for safetyThe need for safety
The concepts contained in this slide are copyright to The Virtual Works [Pty] Ltd
Making content relevant and engagingMaking content relevant and engaging
Purposefully connect
Interact and collaborate relevantly
Connect employees to strategic role
and shares information personally
Pulls continuous back feedback from
each employee and shares with co-
workerscollaborate relevantly
Listen and refine meaningfully
Recognise and appreciate genuinely
workers
Aggregates and shares
quantitative and qualitative
feedback and sends upwards
Processes employee-driven
recognition of peer contributions to
strategy and appreciates
Keep it freshKeep it fresh
Use VideoUse Video
The importance of customer growth conversation
Combine online with offlineCombine online with offline
“During the last couple of weeks we have been logging the
type of queries and question that they receive. The The
relevant documents are on relevant documents are on IkhayaIkhaya and the Toolkit has
been tailored to ensure that you have the information
available to answer your customers queries.
Also available in the toolkit toolkit are the questions you need to
ask to determine your customers requirements – once you ask to determine your customers requirements – once you
have accurately determined the need, you can use the
documents showing the ranges, the competitor
comparisons, the pricelist and availability schedule to
recommend the products that will fit your customers that will fit your customers
requirement. requirement. You are now empowered to service You are now empowered to service your customer without having to make them your customer without having to make them wait for you to source the information! “wait for you to source the information! “
Keep track of understanding and use Keep track of understanding and use
Blogging within Blogging within corporatescorporates??
Example of Example of Enterprise Network connecting and Enterprise Network connecting and
engaging on all levelsengaging on all levels
Self
The concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd
Self
managed
profile and
tags
connects
employees
to tribes
Cascades a
strategic role to
every employee
Tools to recognise
and appreciate peer
contributionsTools to
feedback on
strategy
implementation/
performance
KnowledgeBusinessHR functions
Retain talent
Management
Knowledge
Management
excellenceTraining
HR functions
HR functions
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
Simplified info presentation – tag clouds
HR functions
Knowledge
Management
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
HR functions
Connecting to strategy & information and then Connecting to strategy & information and then
collaboratingcollaborating
Business excellence
The concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd
Powered up ‘Search’Powered up ‘Search’
Knowledge
Management
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
Share information and opinionsShare information and opinionsMultimedia
Knowledge
Management
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd
Collaboration (i.e. Strategy Wiki)Collaboration (i.e. Strategy Wiki)
Knowledge
Management
Micro implementation Micro implementation –– do one thingdo one thing
HR function
An Enterprise network can An Enterprise network can have a huge have a huge impact impact on on your your business business performanceperformance
The concepts contained in this slide are copyright to Firestring [Pty] Ltd
Thank you for kind attentionThank you for kind attention
A special thank you to Firestring, The
Virtual Worx and eGain for their
contribution to this presentation
[email protected]: + 0860 PURUMA (787 862) m: +27 83 447 3438 www.puruma.comLinkedIn: http://www.linkedin.com/in/ingridlotzeTwitter: http://twitter.com/ingridlotzeSkype: lotzemoffatBlog: lotzemoffat.wordpress.com