initiatives for infection control prevention in public facilities gujarat
TRANSCRIPT
1Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Initiatives for Infection Control Prevention In Public Facilities - Gujarat
3rd National Conference on Safety and Risk
Management for Healthcare Professionals
Dr J L MeenaState Quality Assurance Medical Officer
Department of Health amp Family Welfare
Government of GujaratMember of NABH Accreditation Committee QCIMember of Quality Expert Group Govt of India
Email- drjlmeenagmailcom
2Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why is it an important area
Over 14 million people worldwide are reportedto be suffering from hospital acquired infections
Figures coming from India are alarming withhospital infections rate at over 25 per cent
One-third of all such episodes are potentiallypreventable
3Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Causes of Neonatal deaths (SNCU data India 2015)
Causes of Maternal Deaths (MDR 2013-14 Dept HampFW GOG)
Causes of Neonatal and Maternal Deaths
4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR
FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE
BETWEEN LIFE AND DEATH BETWEEN RELIEF AND
DISABILITY
bullTHERE IS NO SECOND CHANCE
Then
5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Never without Truth
6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )
bull No safe drinking water facilities
bull Very Poor condition of dressing table
bull Non sterile suction tube amp oxygenmask
bull Labour roomrsquos instrument with rust ampLack of Cleanliness
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
2Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why is it an important area
Over 14 million people worldwide are reportedto be suffering from hospital acquired infections
Figures coming from India are alarming withhospital infections rate at over 25 per cent
One-third of all such episodes are potentiallypreventable
3Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Causes of Neonatal deaths (SNCU data India 2015)
Causes of Maternal Deaths (MDR 2013-14 Dept HampFW GOG)
Causes of Neonatal and Maternal Deaths
4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR
FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE
BETWEEN LIFE AND DEATH BETWEEN RELIEF AND
DISABILITY
bullTHERE IS NO SECOND CHANCE
Then
5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Never without Truth
6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )
bull No safe drinking water facilities
bull Very Poor condition of dressing table
bull Non sterile suction tube amp oxygenmask
bull Labour roomrsquos instrument with rust ampLack of Cleanliness
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
3Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Causes of Neonatal deaths (SNCU data India 2015)
Causes of Maternal Deaths (MDR 2013-14 Dept HampFW GOG)
Causes of Neonatal and Maternal Deaths
4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR
FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE
BETWEEN LIFE AND DEATH BETWEEN RELIEF AND
DISABILITY
bullTHERE IS NO SECOND CHANCE
Then
5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Never without Truth
6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )
bull No safe drinking water facilities
bull Very Poor condition of dressing table
bull Non sterile suction tube amp oxygenmask
bull Labour roomrsquos instrument with rust ampLack of Cleanliness
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR
FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE
BETWEEN LIFE AND DEATH BETWEEN RELIEF AND
DISABILITY
bullTHERE IS NO SECOND CHANCE
Then
5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Never without Truth
6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )
bull No safe drinking water facilities
bull Very Poor condition of dressing table
bull Non sterile suction tube amp oxygenmask
bull Labour roomrsquos instrument with rust ampLack of Cleanliness
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Never without Truth
6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )
bull No safe drinking water facilities
bull Very Poor condition of dressing table
bull Non sterile suction tube amp oxygenmask
bull Labour roomrsquos instrument with rust ampLack of Cleanliness
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )
bull No safe drinking water facilities
bull Very Poor condition of dressing table
bull Non sterile suction tube amp oxygenmask
bull Labour roomrsquos instrument with rust ampLack of Cleanliness
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
bull Patients amp employee safety
bull Open transformer with Parking facilities Invite fordisaster
bull Very poor Biomedical waste amp infection controlpractice
bull Poor sanitation and cleanliness
bull Poor housekeeping service
bull Very poor Drainage facility
bull No cattle guard
bull No responsible person for proper monitoring
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Bio Medical Waste Management Issue amp Challenge
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the
following finding-
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
National Human Right Commission (NHRC ) Report ndash Year 1999
Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork
D - Grade
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self
D - Grade
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Request to all Kindly Handle with Care amp Care with Quality
ldquo Kyoki hum bhi Kabhi Insan Therdquo
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme
Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical
Colleges In order to institutionalize Quality Assurance Gujarat is
the only state which has set up the District Quality Assurance cell
amp State Quality Assurance cell for implementation of Quality
Management System and Accreditation
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing
Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158
Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities
Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste
Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH
assessments Capacity Building - 13336 participants were trained in Quality Improvement
Programme
Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ldquoSwachh Bharat Abhiyanrdquo
Swachh Bharat Abhiyan
NABH NABL NQAS
Swachhta Guidelines
lsquoKAYAKALPrsquo
Clean Facility
Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo
Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo
Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo
Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo
Patient and Employee Satisfaction
Survey ldquoSwachh Bharat Abhiyanrdquo
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Regular Swachhata Mission Audit
Quality Improvement Programme
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Implementation
Launch of state wide campaign of swachata
mission by Chief Minister of Gujarat on 6th
December 2014 at Civil Hospital - Ahmedabad
Various office orders
issued by
Commissionerate of
Health for activities to
implement action plan of
swachata mission
State Specific
Guidelines of Swachata
Mission in Public
Health Facilities and
area wise monitoring
checklist
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Social Audit amp Free Online Reporting System
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Use of Social Media
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
21
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50
Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Condition of the Approach road to facility
248 542 94 22 07 86
Colour and appearance ofCompound wall
203 447 99 22 14 215
Colour and appearance outside of the building
232 526 118 28 11 85
Inside the building Colour amp Appearance
272 526 85 24 09 85
Repairing and Painting of Stools Beds and Closets etc
241 575 76 14 04 91
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Repairing of Broken Window Doors And Glass
210 549 103 23 12 103
Cleanliness of Compound wall outside of Fencing
172 516 111 23 12 165
Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)
206 575 83 17 09 109
Cleaning of Building terraced porticos porch and terrace
180 578 93 19 11 119
Cleaning of Corridor staircase and lifts
113 288 44 07 06 542
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc
271 536 36 08 07 143
Cleanliness of Post-mortem Room
41 84 23 06 05 841
Cleanliness of Toilets amp Bathroom
279 544 56 12 08 100
Cleanliness of Washbasin etc
288 535 44 10 05 119
Cleaning of Mattresses Pillow covers Beds sheets and curtain
269 577 48 08 04 93
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Cleaning and functional of Bulbs such as electrical appliances fans switches and fever
269 565 64 11 09 83
Cleaning of Canteen Kitchen of Health organisation
31 47 06 00 01 913
Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises
19 38 06 00 02 935
Health organizations comply with the law for a ban on tobacco and related products
293 546 59 09 06 87
Suitable dustbins for dumping waste with in Campus
314 555 39 10 08 75
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Dt-6th January 2017
Question
Very
Satisfied
()
Satisfied
()
Neither Satisfied
nor
Dissatisfied ()
Dissatisfied
()
Very
Dissatisfied
()
Not
applicable
()
Wash compliance by staff 414 498 22 04 05 56
Use of uniforms hand gloves masks and aprons by Staffs
371 525 35 05 07 57
Adequate and clean water availability
295 522 64 22 11 86
Cleaning of the water tank and lid
239 542 64 14 09 133
Cleaning amp Functionality of Water Cooler and RO
102 122 15 03 04 755
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Question wise Swachhata Mission Visit Report Proper Directional
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest Kayakalp Award in India
Quality Improvement Programme
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )
સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)
કચરાન વયવસથાપન (waste Management)
ચપ વનયતરણ (Infection control)
સહાયક સવાઓ (Support Services)
વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Assessment Method
OBSERVATION (OB) STAFF INTERVIEW (SI)
RECORD REVIEW (RR) PATIENT INTERVIEW (PI)
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Compliance amp Scoring Rules
Full
Compliance
Partial
Compliance
Non
Compliance
2
1
0
All Requirements in Checkpoint are Meeting
All Tracers given in Means of verification are available
Intent of check point is meeting
Some of the requirements in checkpoints are meeting
All Least 50 of tracers in Means of verification are
available
Intent of check point is partially meeting
Most of the requirements are not meeting
Less than 50 of tracers in Means of verification are
available
Intent of Check point is not meeting
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Criteria for Assessment
Hospital upkeep Sanitation amp Hygiene
Support Services
Waste Management
Infection Control Hygiene promotions
100100 100
100 50 50
500PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 60UPHC-40
PHC ndash 30UPHC-20
PHC ndash 30UPHC-20
PHC ndash 60UPHC-40
PHC 300UPHC 200
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
Pest amp Animal
Control Landscaping amp Gardening
Maintenance of open area
Hospital Appearance
Illumination
Removal of Junk
Material
Water
Conservation
Maintenance of
Furniture amp Fixtures
Work Place
Management
Hospital Upkeep
Theme
A
Infrastructure
Maintenance
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
Clean Circulation area
Clean Wards
Clean procedure area
Clean Ambulatory area
Clean Toilets
Standard methods for
cleaning
Monitoring of
cleanliness
activities
Drainage and sewage
management
Sanitation amp
Hygiene
Theme
B
Clean Auxiliary areas
Standard material and
equipment for
cleaning
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
Segregation
Collection amp transportation
Sharp Management
Storage of BMW
Management of
hazardous waste
Liquid waste
management
Equipment amp
supplies of BMW
Solid general waste
management
Statuary Compliances
Waste
Management
Theme
C
Disposal of BMW
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme D Infection Control
D1 Hand Hygiene
D2 Personal Protective Equipment
D3 Personal Protective Practices
D4 Decontamination amp cleaning of instruments
D5 disinfection and sterilization of instruments
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Theme-E Support Services
Laundry Water and Sanitation Kitchen and food Security outsource
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Highest Kayakalp Award given in India by Govt of Gujarat
Sr
NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017
1 Primary Health Center 33 99
2 Community Health Center 34 33
3 Urban Health Center 1 3
4 Sub-District Hospital 3 3
5 Super Speciality Hospitals 1 1
6 District Hospital 3 3
7 Medical College Hospital 1 1
8 Dental College 1 2
9 Mental College 1 2
10 Medical College(GMERS) 1 1
Total 79 148
Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Kayakalp Award amp gt70 scored facility Year 2016-2017
Kayakalp Progress - Gujarat 2016-2017
SNoName of Facilities
Total No of Healthcare Facilities
Total No Facilities completed External
Assessment
No of Facilities received Kayakalp Award
Total No Facilities received gt70 marks in External
Assessment
1 MCH (Govt) 6 5 1 5
2 MCH (GMERS) 7 6 1 6
3 Mental 4 2 2 2
4 Dental 2 2 3 2
5 Super 3 1 1 1
6 DH 22 19 3 16
7 SDH 33 8 3 15
8 CHC 351 231 33 124
9 PHC 1393 518 99 370
10 UPHC 81 12 3 13
Total 1902 804 146 554
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp
NABL and 158 NQAS State level Accreditation Certificate
Quality Improvement Programme
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NABH Standards
Section IPatient-Centered Standards
Std OE
Access Assessment and Continuity of Care (AAC)
14 96
Care of Patients (COP) 22 151
Management of Medications (MOM)
13 76
Patients Rights and Education (PRE) 8 54
Hospital Infection Control (HIC) 9 54
Section II Management Centered Standards
Std OE
Continuous Quality Improvement (CQI)
9 59
Responsibilities of Management (ROM)
6 39
Facility Management amp Safety (FMS)
7 56
Human Resource Management (HRM)
10 53
Information Management Systems (IMS)
7 45
Total 105 683
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara
Gujarat
2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat
3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat
4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat
5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash
Gujarat
6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat
7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat
8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College
Laboratory Bhavnagarndash Gujarat
9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory
Vadodarandash Gujarat
Quality Improvement Programme ndashGujarat
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46
Quality Improvement Programme High Quality of Care conthellip
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
National Quality Assurance Standards (Areas of Concern)
Service Provision
Inputs Support Services
Clinical Care
Infection Control
Quality Management
Outcome
Patient Rights
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo
SN Name of DistrictTotal
Healthcare Facilities
Internal Assessment
Peer Assessment
Final External Assessment
1 Ahmedabad - Region 229 125 91 43
2 Bhavnagar ndash Region 223 122 50 25
3 Gandhinagar ndash Region 388 113 63 35
4 Rajkot ndash Region 226 123 48 25
5 Surat ndash Region 240 49 21 12
6 Vadodra ndash Region 390 106 38 15
State Total 1696 638 311 155
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
I Happy to share that Dist Hospital Vyara is the 1st
Hospital in The country that has met all the criteria for NQAS Certification
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management as per Rule 2016
Quality Improvement Programme
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Biomedical Waste Management
100 GPCB Authorization of Public Healthcare facilities
Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities
Use Biomedical Waste Management Check list for regular Monitoring
Use Biomedical Waste Management Film for IEC amp Skill Development
Proper implementation of 5 S and Regular Swachhata Mission Audit
Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury
Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc
The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Available staff should be immunized and insured for health hospitalization
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
SNo Detailed PHC CHC SDH DH MCH State Total
1 Total available Instrument 281845 120273 17572 30296 57551 507537
2 Functional 262876 102206 15844 28762 54564 464252
3 Non functional 18969 18067 1248 1504 2987 42775
Reasons for not functioning
a EquipmentInstrument is not required 2550 1616 36 10 14 4226
b EquipmentInstrument is not installed 153 182 176 6 3 520
c Need repairing 2087 1376 206 401 971 5041
d Cant be repaired 10656 12090 613 830 1907 26096
e Necessary space is not available 112 462 7 4 2 587
f Necessary electrical arrangement is not available 31 15 14 8 0 68
g Trained manpower is not available 235 1168 68 11 3 1485
h Extra qty 2778 751 96 31 23 3679
i Others 367 407 32 203 64 1073
Total Non functional 18969 18067 1248 1504 2987 42775
Instrument and equipmentrsquos Audit
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building
Quality Improvement Programme
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization
bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff
bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs
bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Capacity Building for QIP
Sr No Name of the TraininigNo of Participants
Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540
7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health
112
8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21
10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30
Total no of Participants - 13666
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the scenario after Quality Management System
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Lack of standards
NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place
No Gap analysis report in standard format Gaps identified and addressed as per standards
Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)
Statutory requirements fulfilled
Absence of written policies proceduresforms amp formats
Written policies Standard Operation Procedures (SOPs) forms ampformats available
Poor sanitation and cleanliness Hygienic Hospital environment
Staff shortage Recruitment of staff as per workload through RKS
Lack of trained health care staffs Staff trained and its on ongoing
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it
No Management meeting9 amp Meeting withclinicians conducted
Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management
Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices
All required practices in place
Damaged and poor condition of building Repairing amp renovation done
No Calibration system of Instruments forQuality check amp Regular AMC
Calibration system of Instruments for Quality check are available
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)
Sufficient equipments properly utilized and proper ambulancesservices
Lack of accountability amp planning Policy and processes for care of the patients in place
Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced
No participation in EQAS inter laboratorycomparisons
Participation in EQAS inter laboratory comparison andachieving good scores in it
No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement
Poor signage system Well developed signage and displays for patient information
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Only some Major Equipments covered under AMCNo monitoring of downtime of equipment
AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly
Absence of Patient amp Employeesrsquo satisfaction Established
No measurable parameter for patient safety Measurable parameters for patient safety are available
No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone
No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc
These are being reported and are monitored
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs
Team work is available role and responsibility of all staff is clearly mentioned and made known to all
No Evaluation and monitoring system by PRI members (3rd party evaluation)
3rd Party evaluation amp monitoring system by PRI members available
inadequate publicity of available services in thevillages and in the community Poor social marketing
All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed
No monitoring of Up time amp down time of the instruments and equipments
Proper monitoring of Up time down time amp utilization of the instrument amp equipment
Progress of referred patients were not followed up the Hospital
Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)
No display of the Rights and responsibly of the patients and employees in the facilities
Proper display of Right and responsibly of the patients and employees in the facilities
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change Scenario after Quality Management System
Past Present
Practically non-existentsecurity arrangement
Availability of well trained security guards
Non Implementation ofDifferent Codes in thefacilities
RED for FIRE
YELLOW for EXTERNAL CALAMITIES
BLUE for CARDIAC ARREST
BLACK for BOMB THREAT
PINK for CHILD ABDUCTION
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip
Changing
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the ScenariohellipSafety of patients amp employeeshellip
Before After
Crush Card trolley contained-Comb Toothpaste Oil Glass
etc for save the pt
Crush Card trolley contained- all life saving
drugs for save the pt
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of OThellipSafety of patients amp employeeshellip
Before After
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenario of employee Safety working environmenthelliphellip
Before After
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Before After
Change the ScenariohelliphellipUnused to proper usedhelliphellip
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme High Quality of Care conthellip
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Management of Medicine
(stored in well lit and well ventilated rooms )hellip
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme A unified formulary based on workload essential drug list as specified by
State Government to be maintained and display with expiry date
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Quality Improvement Programme Provide guidance or basic information to the patients and their families
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Citizen charter and rights of the patients displayed
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp
evaluation
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
All the Services provided by Healthcare facility are displayed in all the villages amp roadside
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Well Maintain PM Room
Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Remarks of representative of National Human Right Commission (NHRC) nowhellip
Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute
HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field
A - Grade
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
Awards received by Government of Gujarat for QIP
bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
bullCertificate of Appreciation awarded to Ministry of Health
and Family Welfare Government of Gujarat for
establishing Quality Assurance framework in providing
quality healthcare to the people of Gujarat in 5th National
Quality Conclave New Delhi
bullAppreciation awarded to Department of Health and
Family Welfare Government of Gujarat for their
pioneering effort to spearhead the Quality and
Accreditation Programme in health care organization
In 3rd International Health Care Quality Conclave
bullFICCI Health care Excellence Award to
Dist Hospital Gandhinagar amp PHC
Gadboriad Govt of Gujarat
Award Ceremony
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162
87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin
ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162