initiatives for infection control prevention in public facilities gujarat

87
1 Health & Family Welfare Dept, Govt of Gujarat www.gujhealth.gov.in Initiatives for Infection Control Prevention In Public Facilities - Gujarat 3 rd National Conference on Safety and Risk Management for Healthcare Professionals Dr J L Meena State Quality Assurance Medical Officer Department of Health & Family Welfare Government of Gujarat Member of NABH Accreditation Committee, QCI Member of Quality Expert Group, Govt of India. Email:- [email protected]

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Page 1: Initiatives for infection control prevention in public facilities   gujarat

1Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Initiatives for Infection Control Prevention In Public Facilities - Gujarat

3rd National Conference on Safety and Risk

Management for Healthcare Professionals

Dr J L MeenaState Quality Assurance Medical Officer

Department of Health amp Family Welfare

Government of GujaratMember of NABH Accreditation Committee QCIMember of Quality Expert Group Govt of India

Email- drjlmeenagmailcom

2Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why is it an important area

Over 14 million people worldwide are reportedto be suffering from hospital acquired infections

Figures coming from India are alarming withhospital infections rate at over 25 per cent

One-third of all such episodes are potentiallypreventable

3Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Causes of Neonatal deaths (SNCU data India 2015)

Causes of Maternal Deaths (MDR 2013-14 Dept HampFW GOG)

Causes of Neonatal and Maternal Deaths

4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR

FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE

BETWEEN LIFE AND DEATH BETWEEN RELIEF AND

DISABILITY

bullTHERE IS NO SECOND CHANCE

Then

5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Never without Truth

6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )

bull No safe drinking water facilities

bull Very Poor condition of dressing table

bull Non sterile suction tube amp oxygenmask

bull Labour roomrsquos instrument with rust ampLack of Cleanliness

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 2: Initiatives for infection control prevention in public facilities   gujarat

2Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why is it an important area

Over 14 million people worldwide are reportedto be suffering from hospital acquired infections

Figures coming from India are alarming withhospital infections rate at over 25 per cent

One-third of all such episodes are potentiallypreventable

3Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Causes of Neonatal deaths (SNCU data India 2015)

Causes of Maternal Deaths (MDR 2013-14 Dept HampFW GOG)

Causes of Neonatal and Maternal Deaths

4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR

FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE

BETWEEN LIFE AND DEATH BETWEEN RELIEF AND

DISABILITY

bullTHERE IS NO SECOND CHANCE

Then

5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Never without Truth

6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )

bull No safe drinking water facilities

bull Very Poor condition of dressing table

bull Non sterile suction tube amp oxygenmask

bull Labour roomrsquos instrument with rust ampLack of Cleanliness

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 3: Initiatives for infection control prevention in public facilities   gujarat

3Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Causes of Neonatal deaths (SNCU data India 2015)

Causes of Maternal Deaths (MDR 2013-14 Dept HampFW GOG)

Causes of Neonatal and Maternal Deaths

4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR

FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE

BETWEEN LIFE AND DEATH BETWEEN RELIEF AND

DISABILITY

bullTHERE IS NO SECOND CHANCE

Then

5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Never without Truth

6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )

bull No safe drinking water facilities

bull Very Poor condition of dressing table

bull Non sterile suction tube amp oxygenmask

bull Labour roomrsquos instrument with rust ampLack of Cleanliness

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 4: Initiatives for infection control prevention in public facilities   gujarat

4Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bullIN OUR PROFESSION THERE IS NO SCOPE FOR ERROR

FOR ANY ERROR COMMITTED IS ALL THE DIFFERENCE

BETWEEN LIFE AND DEATH BETWEEN RELIEF AND

DISABILITY

bullTHERE IS NO SECOND CHANCE

Then

5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Never without Truth

6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )

bull No safe drinking water facilities

bull Very Poor condition of dressing table

bull Non sterile suction tube amp oxygenmask

bull Labour roomrsquos instrument with rust ampLack of Cleanliness

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 5: Initiatives for infection control prevention in public facilities   gujarat

5Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Never without Truth

6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )

bull No safe drinking water facilities

bull Very Poor condition of dressing table

bull Non sterile suction tube amp oxygenmask

bull Labour roomrsquos instrument with rust ampLack of Cleanliness

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 6: Initiatives for infection control prevention in public facilities   gujarat

6Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull High risk certificate given by PWD on31st March 2004 for condemnation butstill Itrsquos functioning up to three years(on the risk of Pt and employeesafety )

bull No safe drinking water facilities

bull Very Poor condition of dressing table

bull Non sterile suction tube amp oxygenmask

bull Labour roomrsquos instrument with rust ampLack of Cleanliness

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 7: Initiatives for infection control prevention in public facilities   gujarat

7Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

bull Patients amp employee safety

bull Open transformer with Parking facilities Invite fordisaster

bull Very poor Biomedical waste amp infection controlpractice

bull Poor sanitation and cleanliness

bull Poor housekeeping service

bull Very poor Drainage facility

bull No cattle guard

bull No responsible person for proper monitoring

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 8: Initiatives for infection control prevention in public facilities   gujarat

8Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Bio Medical Waste Management Issue amp Challenge

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 9: Initiatives for infection control prevention in public facilities   gujarat

9Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

A report on the current status of BMW authorization had been submitted by Rajkot AG (ACCOUNTANT GENERAL) with the

following finding-

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 10: Initiatives for infection control prevention in public facilities   gujarat

10Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

National Human Right Commission (NHRC ) Report ndash Year 1999

Mental Asylum was constructed in 1863 andhad retained prison like structure andambience building maintenance wasextremely unsatisfactory ndash Leaking rooferoded floors over flowing toilets brokendoors poor lighting and no ventilation signof gloom or morbidityNo emergency facility and staff burn out dueto unsecured environment and monotonouswork

D - Grade

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 11: Initiatives for infection control prevention in public facilities   gujarat

11Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Many patients had skin and dentalproblems due to poor hygienicconditionProblems in electricity and watersupply overcrowding of patientsmany patients slept on floor (Sentinelevents) Patient had to urinate anddefecate in cell it self

D - Grade

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 12: Initiatives for infection control prevention in public facilities   gujarat

12Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Request to all Kindly Handle with Care amp Care with Quality

ldquo Kyoki hum bhi Kabhi Insan Therdquo

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 13: Initiatives for infection control prevention in public facilities   gujarat

13Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Why should we careIs improvement possibleWhat seems to make a differenceWhy arenrsquot we doing a better jobWhose responsibility it is What is my role in this process

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 14: Initiatives for infection control prevention in public facilities   gujarat

14Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme

Gujarat is the first state in India which initiated for activelypursuing quality improvements in the public healthcare facilitiesthrough the network of Primary Health Centers (PHCs)Community Health Centers (CHCs) District Hospitals BloodBanks Medical College Laboratories Food amp Drug LaboratoriesDental Colleges Mental Colleges Paraplegia Hospital amp Medical

Colleges In order to institutionalize Quality Assurance Gujarat is

the only state which has set up the District Quality Assurance cell

amp State Quality Assurance cell for implementation of Quality

Management System and Accreditation

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 15: Initiatives for infection control prevention in public facilities   gujarat

15Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Swachhata Mission (Cleanliness) Audit (Every Month) in all healthcare facilities Kayakalp Award (after Internal Peer and External Assessment) to Best Performing

Healthcare Facilities ndash 79 Award given in 2015-16 and 148 Award in 2016-17 NABH NABL NAQS Accreditation of Government Healthcare facilities ndash 158

Healthcare facilities are NQAS Accreditation at State level amp 37 NABH NABL Accredited Healthcare facilities

Implementation of Kaizen amp 5 S in all healthcare facilities - Under scrap disposal Total Rs 77185873 was generated after elimination of waste

Biomedical Waste Management - 1902 Healthcare facilities WASH Project - 172 Functional Delivery Points is undergoing in the WASH

assessments Capacity Building - 13336 participants were trained in Quality Improvement

Programme

Initiatives for Infection Control Prevention In Public Facilities ndash Gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 16: Initiatives for infection control prevention in public facilities   gujarat

16Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ldquoSwachh Bharat Abhiyanrdquo

Swachh Bharat Abhiyan

NABH NABL NQAS

Swachhta Guidelines

lsquoKAYAKALPrsquo

Clean Facility

Regular Swachhata Mission Audit by Padadhikari orAdhikari to Create Quality Culture ldquoClean Facilitiesrdquo

Appreciation of Best Performing Facilities forMotivation ldquoKayakalprdquo

Implementation of Area Specific Swachhata MissionGuideline for Prevent Healthcare Acquired Infection(HIC) ldquoSwachhta Mission Guidelinerdquo

Implementation of Minimum Quality Standards (NABH NABL NAQS) to Provide Quality Healthcare ServiceldquoNABH NABL NQASrdquo

Patient and Employee Satisfaction

Survey ldquoSwachh Bharat Abhiyanrdquo

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 17: Initiatives for infection control prevention in public facilities   gujarat

17Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Regular Swachhata Mission Audit

Quality Improvement Programme

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 18: Initiatives for infection control prevention in public facilities   gujarat

18Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Implementation

Launch of state wide campaign of swachata

mission by Chief Minister of Gujarat on 6th

December 2014 at Civil Hospital - Ahmedabad

Various office orders

issued by

Commissionerate of

Health for activities to

implement action plan of

swachata mission

State Specific

Guidelines of Swachata

Mission in Public

Health Facilities and

area wise monitoring

checklist

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 19: Initiatives for infection control prevention in public facilities   gujarat

19Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Social Audit amp Free Online Reporting System

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 20: Initiatives for infection control prevention in public facilities   gujarat

20Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Use of Social Media

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 21: Initiatives for infection control prevention in public facilities   gujarat

21

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 22: Initiatives for infection control prevention in public facilities   gujarat

22Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Grading As per - A= Score gt90 B= Score gt75-90 C= Score gt50-75 amp D= Score 0-50

Audit Report of Health Facilities (6th Dec 2014 amp 6th Dec 2016)

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 23: Initiatives for infection control prevention in public facilities   gujarat

23Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Condition of the Approach road to facility

248 542 94 22 07 86

Colour and appearance ofCompound wall

203 447 99 22 14 215

Colour and appearance outside of the building

232 526 118 28 11 85

Inside the building Colour amp Appearance

272 526 85 24 09 85

Repairing and Painting of Stools Beds and Closets etc

241 575 76 14 04 91

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 24: Initiatives for infection control prevention in public facilities   gujarat

24Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Repairing of Broken Window Doors And Glass

210 549 103 23 12 103

Cleanliness of Compound wall outside of Fencing

172 516 111 23 12 165

Cleanliness of Health facilityrsquos ground (eg Unnecessary stockpiling water weeds trash amp Kudoetc)

206 575 83 17 09 109

Cleaning of Building terraced porticos porch and terrace

180 578 93 19 11 119

Cleaning of Corridor staircase and lifts

113 288 44 07 06 542

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 25: Initiatives for infection control prevention in public facilities   gujarat

25Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning of Patient care area eg OPD Ward Labour Room Laboratory etc

271 536 36 08 07 143

Cleanliness of Post-mortem Room

41 84 23 06 05 841

Cleanliness of Toilets amp Bathroom

279 544 56 12 08 100

Cleanliness of Washbasin etc

288 535 44 10 05 119

Cleaning of Mattresses Pillow covers Beds sheets and curtain

269 577 48 08 04 93

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 26: Initiatives for infection control prevention in public facilities   gujarat

26Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Cleaning and functional of Bulbs such as electrical appliances fans switches and fever

269 565 64 11 09 83

Cleaning of Canteen Kitchen of Health organisation

31 47 06 00 01 913

Cleaning of commercial and non-profit organizations Shops etc with in the health organizations premises

19 38 06 00 02 935

Health organizations comply with the law for a ban on tobacco and related products

293 546 59 09 06 87

Suitable dustbins for dumping waste with in Campus

314 555 39 10 08 75

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 27: Initiatives for infection control prevention in public facilities   gujarat

27Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Dt-6th January 2017

Question

Very

Satisfied

()

Satisfied

()

Neither Satisfied

nor

Dissatisfied ()

Dissatisfied

()

Very

Dissatisfied

()

Not

applicable

()

Wash compliance by staff 414 498 22 04 05 56

Use of uniforms hand gloves masks and aprons by Staffs

371 525 35 05 07 57

Adequate and clean water availability

295 522 64 22 11 86

Cleaning of the water tank and lid

239 542 64 14 09 133

Cleaning amp Functionality of Water Cooler and RO

102 122 15 03 04 755

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 28: Initiatives for infection control prevention in public facilities   gujarat

28Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 29: Initiatives for infection control prevention in public facilities   gujarat

29Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 30: Initiatives for infection control prevention in public facilities   gujarat

30Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Question wise Swachhata Mission Visit Report Proper Directional

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 31: Initiatives for infection control prevention in public facilities   gujarat

31Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest Kayakalp Award in India

Quality Improvement Programme

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 32: Initiatives for infection control prevention in public facilities   gujarat

32Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

એવોરડ માટના માપદરો આરોગય સસથા સવવધાનો વનભાવ (HospitalFacility Upkeep )

સવચછતા અન વયકતતગત સફાઇ (Sanitation and hygiene)

કચરાન વયવસથાપન (waste Management)

ચપ વનયતરણ (Infection control)

સહાયક સવાઓ (Support Services)

વયકતતગત સફાઇન ઉતતજન (Hygiene Promotion)

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 33: Initiatives for infection control prevention in public facilities   gujarat

33Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Assessment Method

OBSERVATION (OB) STAFF INTERVIEW (SI)

RECORD REVIEW (RR) PATIENT INTERVIEW (PI)

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 34: Initiatives for infection control prevention in public facilities   gujarat

34Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Compliance amp Scoring Rules

Full

Compliance

Partial

Compliance

Non

Compliance

2

1

0

All Requirements in Checkpoint are Meeting

All Tracers given in Means of verification are available

Intent of check point is meeting

Some of the requirements in checkpoints are meeting

All Least 50 of tracers in Means of verification are

available

Intent of check point is partially meeting

Most of the requirements are not meeting

Less than 50 of tracers in Means of verification are

available

Intent of Check point is not meeting

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 35: Initiatives for infection control prevention in public facilities   gujarat

35Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Criteria for Assessment

Hospital upkeep Sanitation amp Hygiene

Support Services

Waste Management

Infection Control Hygiene promotions

100100 100

100 50 50

500PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 60UPHC-40

PHC ndash 30UPHC-20

PHC ndash 30UPHC-20

PHC ndash 60UPHC-40

PHC 300UPHC 200

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 36: Initiatives for infection control prevention in public facilities   gujarat

Pest amp Animal

Control Landscaping amp Gardening

Maintenance of open area

Hospital Appearance

Illumination

Removal of Junk

Material

Water

Conservation

Maintenance of

Furniture amp Fixtures

Work Place

Management

Hospital Upkeep

Theme

A

Infrastructure

Maintenance

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 37: Initiatives for infection control prevention in public facilities   gujarat

Clean Circulation area

Clean Wards

Clean procedure area

Clean Ambulatory area

Clean Toilets

Standard methods for

cleaning

Monitoring of

cleanliness

activities

Drainage and sewage

management

Sanitation amp

Hygiene

Theme

B

Clean Auxiliary areas

Standard material and

equipment for

cleaning

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 38: Initiatives for infection control prevention in public facilities   gujarat

Segregation

Collection amp transportation

Sharp Management

Storage of BMW

Management of

hazardous waste

Liquid waste

management

Equipment amp

supplies of BMW

Solid general waste

management

Statuary Compliances

Waste

Management

Theme

C

Disposal of BMW

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 39: Initiatives for infection control prevention in public facilities   gujarat

39Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme D Infection Control

D1 Hand Hygiene

D2 Personal Protective Equipment

D3 Personal Protective Practices

D4 Decontamination amp cleaning of instruments

D5 disinfection and sterilization of instruments

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 40: Initiatives for infection control prevention in public facilities   gujarat

40Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Theme-E Support Services

Laundry Water and Sanitation Kitchen and food Security outsource

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 41: Initiatives for infection control prevention in public facilities   gujarat

41Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Highest Kayakalp Award given in India by Govt of Gujarat

Sr

NoAwarded facilities Year 2015 - 2016 Year 2016 - 2017

1 Primary Health Center 33 99

2 Community Health Center 34 33

3 Urban Health Center 1 3

4 Sub-District Hospital 3 3

5 Super Speciality Hospitals 1 1

6 District Hospital 3 3

7 Medical College Hospital 1 1

8 Dental College 1 2

9 Mental College 1 2

10 Medical College(GMERS) 1 1

Total 79 148

Note- 3 Kayakalp Awards at National level (DH- Nadiyad Vyara amp PKG Rajkot) in Year 2015-16

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 42: Initiatives for infection control prevention in public facilities   gujarat

42Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Kayakalp Award amp gt70 scored facility Year 2016-2017

Kayakalp Progress - Gujarat 2016-2017

SNoName of Facilities

Total No of Healthcare Facilities

Total No Facilities completed External

Assessment

No of Facilities received Kayakalp Award

Total No Facilities received gt70 marks in External

Assessment

1 MCH (Govt) 6 5 1 5

2 MCH (GMERS) 7 6 1 6

3 Mental 4 2 2 2

4 Dental 2 2 3 2

5 Super 3 1 1 1

6 DH 22 19 3 16

7 SDH 33 8 3 15

8 CHC 351 231 33 124

9 PHC 1393 518 99 370

10 UPHC 81 12 3 13

Total 1902 804 146 554

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 43: Initiatives for infection control prevention in public facilities   gujarat

43Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Gujarat is the 1st State in India for Highest NABH NABL NQAS Accreditation of Healthcare facilities (Total 37 NABH amp

NABL and 158 NQAS State level Accreditation Certificate

Quality Improvement Programme

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 44: Initiatives for infection control prevention in public facilities   gujarat

44Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NABH Standards

Section IPatient-Centered Standards

Std OE

Access Assessment and Continuity of Care (AAC)

14 96

Care of Patients (COP) 22 151

Management of Medications (MOM)

13 76

Patients Rights and Education (PRE) 8 54

Hospital Infection Control (HIC) 9 54

Section II Management Centered Standards

Std OE

Continuous Quality Improvement (CQI)

9 59

Responsibilities of Management (ROM)

6 39

Facility Management amp Safety (FMS)

7 56

Human Resource Management (HRM)

10 53

Information Management Systems (IMS)

7 45

Total 105 683

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 45: Initiatives for infection control prevention in public facilities   gujarat

45Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

1 Indiarsquos 1st PHC NABH Accredited Primary Health Center Gadboriayad Dist- Vadodara

Gujarat

2 Indiarsquos 1st UHC NABH Accredited Urban Health Center Nana mauva Dist- Rajkot Gujarat

3 Indiarsquos 1st CHC NABH Accredited Community Health Center Bardoli Dist- Surat Gujarat

4 Indiarsquos 1st District hospital NABH Accredited District Hospital Gandhinagar ndash Gujarat

5 Indiarsquos 1st Govt Blood Bank NABH Accredited B J Medical College Blood Bank Ahmedabadndash

Gujarat

6 Indiarsquos 1st Govt Super specialist NABH Accredited Govt Spine Institute Ahmedabad ndash Gujarat

7 Indiarsquos 1st Govt Mental Hospital NABH Accredited Mental Hospital Vadodara - Gujarat

8 Indiarsquos 1st Govt Medical College Laboratory NABL Accredited Govt Sir T Medical College

Laboratory Bhavnagarndash Gujarat

9 Indiarsquos 1st Govt Food and Drug Laboratory NABL Accredited Govt Food and Drug Laboratory

Vadodarandash Gujarat

Quality Improvement Programme ndashGujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 46: Initiatives for infection control prevention in public facilities   gujarat

46Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin46

Quality Improvement Programme High Quality of Care conthellip

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 47: Initiatives for infection control prevention in public facilities   gujarat

National Quality Assurance Standards (Areas of Concern)

Service Provision

Inputs Support Services

Clinical Care

Infection Control

Quality Management

Outcome

Patient Rights

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 48: Initiatives for infection control prevention in public facilities   gujarat

48Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

NQAS (Internal Peer amp Final External) Assessment of MCHs Dental Mental DHs SDHs CHCs amp PHCs for ldquoState level NQAS Accreditation Certificaterdquo

SN Name of DistrictTotal

Healthcare Facilities

Internal Assessment

Peer Assessment

Final External Assessment

1 Ahmedabad - Region 229 125 91 43

2 Bhavnagar ndash Region 223 122 50 25

3 Gandhinagar ndash Region 388 113 63 35

4 Rajkot ndash Region 226 123 48 25

5 Surat ndash Region 240 49 21 12

6 Vadodra ndash Region 390 106 38 15

State Total 1696 638 311 155

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 49: Initiatives for infection control prevention in public facilities   gujarat

49Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

I Happy to share that Dist Hospital Vyara is the 1st

Hospital in The country that has met all the criteria for NQAS Certification

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 50: Initiatives for infection control prevention in public facilities   gujarat

50Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management as per Rule 2016

Quality Improvement Programme

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 51: Initiatives for infection control prevention in public facilities   gujarat

51Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Biomedical Waste Management

100 GPCB Authorization of Public Healthcare facilities

Biomedical Waste management by Common Biomedical Waste Treatment facilities-CBWTF) in all Healthcare facilities

Use Biomedical Waste Management Check list for regular Monitoring

Use Biomedical Waste Management Film for IEC amp Skill Development

Proper implementation of 5 S and Regular Swachhata Mission Audit

Focused on injection safety- Not used of multiple dose vials amp education to preventneedle stick injury

Regular Meeting of Biomedical Waste Management Task Force Infection ControlCommittee etc

The CBWTF has the function of collection transportation amp disposal of wastefollowing proper standard protocols and CBWTF also visited by our District QualityAssurance Committee (DQAC)

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 52: Initiatives for infection control prevention in public facilities   gujarat

52Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Available staff should be immunized and insured for health hospitalization

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 53: Initiatives for infection control prevention in public facilities   gujarat

53Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

PERSONAL PROTECTION EQUIPMENT FOR LABORATORIES

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 54: Initiatives for infection control prevention in public facilities   gujarat

54Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

SNo Detailed PHC CHC SDH DH MCH State Total

1 Total available Instrument 281845 120273 17572 30296 57551 507537

2 Functional 262876 102206 15844 28762 54564 464252

3 Non functional 18969 18067 1248 1504 2987 42775

Reasons for not functioning

a EquipmentInstrument is not required 2550 1616 36 10 14 4226

b EquipmentInstrument is not installed 153 182 176 6 3 520

c Need repairing 2087 1376 206 401 971 5041

d Cant be repaired 10656 12090 613 830 1907 26096

e Necessary space is not available 112 462 7 4 2 587

f Necessary electrical arrangement is not available 31 15 14 8 0 68

g Trained manpower is not available 235 1168 68 11 3 1485

h Extra qty 2778 751 96 31 23 3679

i Others 367 407 32 203 64 1073

Total Non functional 18969 18067 1248 1504 2987 42775

Instrument and equipmentrsquos Audit

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 55: Initiatives for infection control prevention in public facilities   gujarat

55Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building

Quality Improvement Programme

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 56: Initiatives for infection control prevention in public facilities   gujarat

56Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for Healthcare Staffs for Quality Improvement in Health Care Organization

bull One day orientation training for Programme orientation (eg Swachhata Mission Kayakalp NABH NQAS NABL Biomedical Waste WASH Radiation Safety and Medical Audit to all staff

bull Two days amp three days Training for Internal amp Peer Assessor for continues Improvement (eg Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs

bull Four days to Seven days training for External Assessor and Principal Assessor for Kayakalp NABH NQAS and NABL etc) to Min 5 years experience staffs (Administrator Clinician and Staff Nurse only)

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 57: Initiatives for infection control prevention in public facilities   gujarat

57Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Capacity Building for QIP

Sr No Name of the TraininigNo of Participants

Trained1 NABH Assessor Course for District Hospitals Medical Colleges CHCs amp PHCs 3272 NABL-ldquoLABORATORY MANAGEMENT amp INTERNAL AUDITrdquo as per ISO 151892007 3053 Post Graduation Certification in Quality Management amp Accreditation of Health care Organization 6794 QIP for (NABH BMW Kaizen HOPE Fire amp Non Fire Emergency Radiation Safety Cleanliness) Training 1115 National Quality Assurance Standards (NQAS) orientation workshop by NHSRC 296 ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 3540

7ldquoQuality Improvement initiative Training of Trainers on CQI in healthcare services amp housekeeping services through 5S amp kaizenrdquo 5 S Training Special Batches For Commissioner of Health

112

8 Infection Control Training (IMEP) 7429 4 days Extended Internal Counsellor Training Program Ahemdabad of NABH Hospital Standards 21

10 Training on Management of Bio-Medical Waste in the State of Gujarat 126911 Internal Assessors Training 206512 National Quality Assurance Standards (NQAS) External Assessors Training 11013 QIP Orientation One day Workshop 15514 Swachhata Mission amp Kayakalp Workshop 361615 National Conference on Bio Medical Waste Management 12616 ATP International Workshop (DQAMO Infection Control Nurse amp Physiotherapist) 2017 NABH Pre Accreditation Entry Level Standards Course 21218 NABH Standard for Nursing Excellence Course 14019 POI for Medical Imaging Services (MIS) Stantdard Implementation for Radiologist 2720 Post Graduation in Health and Law 3021 Internal Audit and QMS Training 30

Total no of Participants - 13666

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 58: Initiatives for infection control prevention in public facilities   gujarat

58Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the scenario after Quality Management System

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 59: Initiatives for infection control prevention in public facilities   gujarat

59Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Lack of standards

NABH Standards for Hospitals Blood bank Imaging service Nursing Excellence amp CHC PHC) National Quality Standards for (Dist Hospital Community Heath Centre Primary Health Centre amp Urban Health Centre etc) ISO 151892007 for lab in place

No Gap analysis report in standard format Gaps identified and addressed as per standards

Lack of Statutory requirements (egLicenses Acts Rules amp Certificates)

Statutory requirements fulfilled

Absence of written policies proceduresforms amp formats

Written policies Standard Operation Procedures (SOPs) forms ampformats available

Poor sanitation and cleanliness Hygienic Hospital environment

Staff shortage Recruitment of staff as per workload through RKS

Lack of trained health care staffs Staff trained and its on ongoing

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 60: Initiatives for infection control prevention in public facilities   gujarat

60Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

No concept of internal auditStaff trained as internal auditors audits conducted to find out nonconformances corrective amp preventive measures taken to rectify it

No Management meeting9 amp Meeting withclinicians conducted

Regular Management meeting amp clinical meetings conducted whichfacilitates the important decisions affecting the quality of care henceachieving the total quality management

Inadequate infrastructure for handlingbiomedical waste and infection controlsafety practices

All required practices in place

Damaged and poor condition of building Repairing amp renovation done

No Calibration system of Instruments forQuality check amp Regular AMC

Calibration system of Instruments for Quality check are available

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 61: Initiatives for infection control prevention in public facilities   gujarat

61Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Shortage of equipments no proper utilisation andno proper ambulances (Transport vehicle)

Sufficient equipments properly utilized and proper ambulancesservices

Lack of accountability amp planning Policy and processes for care of the patients in place

Absence of quality standardsQuality standards eg medical audit management ofmedication care of patients etc practiced

No participation in EQAS inter laboratorycomparisons

Participation in EQAS inter laboratory comparison andachieving good scores in it

No feedbacks from patients amp cliniciansFeedback of patients amp clinician is used to monitor the continualimprovement

Poor signage system Well developed signage and displays for patient information

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 62: Initiatives for infection control prevention in public facilities   gujarat

62Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Only some Major Equipments covered under AMCNo monitoring of downtime of equipment

AMC for all sophisticated equipments is done with theirrespective companiesamp others are maintained by biomedicalworkshop CHA Downtime of equipment monitoring regularly

Absence of Patient amp Employeesrsquo satisfaction Established

No measurable parameter for patient safety Measurable parameters for patient safety are available

No realization of problems and weaknessesA clear understanding of what is lacking and what needs to bedone

No monitoring or reporting of adverse eventsneedle stick injury Sentinel events etc

These are being reported and are monitored

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 63: Initiatives for infection control prevention in public facilities   gujarat

63Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Sub optimal team efforts performance was individual based rather then team base illdefined roles and responsibility of staffs

Team work is available role and responsibility of all staff is clearly mentioned and made known to all

No Evaluation and monitoring system by PRI members (3rd party evaluation)

3rd Party evaluation amp monitoring system by PRI members available

inadequate publicity of available services in thevillages and in the community Poor social marketing

All the service which are provided by the healthcare centre are displayed in the community and emergency contact number also displayed

No monitoring of Up time amp down time of the instruments and equipments

Proper monitoring of Up time down time amp utilization of the instrument amp equipment

Progress of referred patients were not followed up the Hospital

Progress of the referred patient also monitored by the health centre on regular basis( Bi directional referral service)

No display of the Rights and responsibly of the patients and employees in the facilities

Proper display of Right and responsibly of the patients and employees in the facilities

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 64: Initiatives for infection control prevention in public facilities   gujarat

64Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change Scenario after Quality Management System

Past Present

Practically non-existentsecurity arrangement

Availability of well trained security guards

Non Implementation ofDifferent Codes in thefacilities

RED for FIRE

YELLOW for EXTERNAL CALAMITIES

BLUE for CARDIAC ARREST

BLACK for BOMB THREAT

PINK for CHILD ABDUCTION

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 65: Initiatives for infection control prevention in public facilities   gujarat

65Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipInfrastructure helliphelliphelliphelliphellip

Changing

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 66: Initiatives for infection control prevention in public facilities   gujarat

66Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 67: Initiatives for infection control prevention in public facilities   gujarat

67Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the ScenariohellipSafety of patients amp employeeshellip

Before After

Crush Card trolley contained-Comb Toothpaste Oil Glass

etc for save the pt

Crush Card trolley contained- all life saving

drugs for save the pt

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 68: Initiatives for infection control prevention in public facilities   gujarat

68Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 69: Initiatives for infection control prevention in public facilities   gujarat

69Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of OThellipSafety of patients amp employeeshellip

Before After

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 70: Initiatives for infection control prevention in public facilities   gujarat

70Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenario of employee Safety working environmenthelliphellip

Before After

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 71: Initiatives for infection control prevention in public facilities   gujarat

71Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Before After

Change the ScenariohelliphellipUnused to proper usedhelliphellip

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 72: Initiatives for infection control prevention in public facilities   gujarat

72Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 73: Initiatives for infection control prevention in public facilities   gujarat

73Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 74: Initiatives for infection control prevention in public facilities   gujarat

74Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme High Quality of Care conthellip

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 75: Initiatives for infection control prevention in public facilities   gujarat

75Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Management of Medicine

(stored in well lit and well ventilated rooms )hellip

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 76: Initiatives for infection control prevention in public facilities   gujarat

76Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme A unified formulary based on workload essential drug list as specified by

State Government to be maintained and display with expiry date

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 77: Initiatives for infection control prevention in public facilities   gujarat

77Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Quality Improvement Programme Provide guidance or basic information to the patients and their families

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 78: Initiatives for infection control prevention in public facilities   gujarat

78Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Citizen charter and rights of the patients displayed

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 79: Initiatives for infection control prevention in public facilities   gujarat

79Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Centre should have in use feedback mechanism like use of suggestion complaint boxes Visit book PRI Monitoring amp

evaluation

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 80: Initiatives for infection control prevention in public facilities   gujarat

80Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Recreational amp skill development in Mental Hospital

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 81: Initiatives for infection control prevention in public facilities   gujarat

81Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Change the Scenariohelliphellip Occupational Therapy Unit in Mental Hospital

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 82: Initiatives for infection control prevention in public facilities   gujarat

82Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

All the Services provided by Healthcare facility are displayed in all the villages amp roadside

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 83: Initiatives for infection control prevention in public facilities   gujarat

83Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Well Maintain PM Room

Change the Scenario of PM RoomEnd of life carehelliphelliphelliphelliphelliphellip

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 84: Initiatives for infection control prevention in public facilities   gujarat

84Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Remarks of representative of National Human Right Commission (NHRC) nowhellip

Community services programme run on anappreciable scale and with exemplaryefficiency is another significant feature ofinstitute

HMH Ahmedabad presents an excellentexample of effective functioning of Boards ofvisitors and active involvement of NGO sectorin patients Care Capacity building amprehabilitation and has the potential tobecome a good center of education andresearch in Mental Health Field

A - Grade

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 85: Initiatives for infection control prevention in public facilities   gujarat

85Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

Awards received by Government of Gujarat for QIP

bullAppreciation awarded by QCI to Ministry of Health and Family Welfare Government of Gujarat for establishing QualityAssurance framework in providing quality healthcare to the people of Gujarat in 5th National Quality Conclave New DelhibullAppreciation awarded to Department of Health and Family Welfare Government of Gujarat for their pioneering effort tospearhead the Quality and Accreditation Programme in health care organization In 3rd International Health Care QualityConclave on ldquoRole of Quality in Globalization of Indian Healthcarerdquo Place - Gurgaon Haryana Date 30th August 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar amp PHC Gadboriad Govt of Gujarat in FICCI Heal 2010 NewDelhi Date 6th Sept 2010bullFICCI Health care Excellence Award to Dist Hospital Gandhinagar Govt of Gujarat in FICCI Heal 2011 New Delhi Date 8th Sept2011bullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2013 New Delhi Date2nd Sept 2013bullOperational excellence award in IndiZen 2014 to Govt of Gujarat-department of health and family welfare was achievedbullFICCI Health care Excellence Award to Community Health Centre Bardoli Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Health care Excellence Award to Paraplegia Hospital- Ahmedabad Govt of Gujarat in FICCI Heal 2014 New DelhiDate 1st Sept 2014bullFICCI Healthcare Excellence Award to Laboratory Information System B J Medical College ndash Ahmedabad Govt ofGujarat in FICCI Heal 2016 New Delhi Date 31st August 2016

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 86: Initiatives for infection control prevention in public facilities   gujarat

bullCertificate of Appreciation awarded to Ministry of Health

and Family Welfare Government of Gujarat for

establishing Quality Assurance framework in providing

quality healthcare to the people of Gujarat in 5th National

Quality Conclave New Delhi

bullAppreciation awarded to Department of Health and

Family Welfare Government of Gujarat for their

pioneering effort to spearhead the Quality and

Accreditation Programme in health care organization

In 3rd International Health Care Quality Conclave

bullFICCI Health care Excellence Award to

Dist Hospital Gandhinagar amp PHC

Gadboriad Govt of Gujarat

Award Ceremony

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162

Page 87: Initiatives for infection control prevention in public facilities   gujarat

87Health amp Family Welfare Dept Govt of Gujarat wwwgujhealthgovin

ThanksWeb-1 wwwgujhealthgovinquality-assurance-programhtm2 httpwwwfacebookcomdrjitulalref=tn_tnmn3 httpswwwyoutubecomuserdrjlmeenaEmail-drjlmeenagmailcom sqipgujaratgmailcomMobile No- 09099075162