innotion technologies private limitedold.nasscom.in/sites/default/files/innotion tech-company...

Innotion Technologies Private Limited

CONFIDENTIAL - INNOTION TECHNOLOGIES

Innotion Technologies was established on 21st Feb, 2011

Started by Passionate team coming from different corporate background of AT&T, T-Mobile, Microsoft, Nokia & HCL. Promoters carrying a Joint Experience of 50 years

As the name Suggest, core theme of Innotion is to have every notion Innovative. We want to contribute in making India as a Software Product leader.

We started with App development and very soon took the Innovation to next level by creating an Enterprise Mobility Platform – Protean , which is being well accepted by Top Global companies across different Verticals.

Currently a team of 45 People, with each and every individual carrying a potential to create a significant Impact.

Offices : Currently Operating from Noida. Starting Operations in UK & Singapore.

Introduction to Innotion


Introduction to Problem Statement

Even though there are many leading companies in Business Process Management market, still industry is looking for Tailor made Business Process Automation.

In Today’s context GTM is really key to any Business and companies look out for Fast Turn Around Time. Though Cloud Based SAS are the fastest option but it cannot adapt to companies specific needs and getting it developed from conventional BPM players takes a lot of time.

Available platforms are rigid and once the solution is deployed even smallest of change has to go through a change request and at times architectural or database redesign. For Business Critical Systems , making the system down and waiting for critical changes is a business loss.

Though Mobility is must for every Industry , still companies are cautious while spending money on Mobility. CXO’s are looking for Cost Effective Solution to start enabling Mobility Process gradually.

Platform Based Approach rather Native Development is the preferred choice of every CIO.Customizable & Scalable Platform which can be utilized for multiple Business Process Automation.


PROTEAN

Enterprise Mobility + Server PlatformOverview


PROTEAN

Protean is a Business Process Management & Field Service Management Platform, which helps the organizations in automating the backend Processes & Field activities. Protean is an attempt to Schedule, Optimize and Dispatch for service processes and information needed by companies who send teams of technicians or other staff "into the field" (or out of the office). Solution helps in minimizing

the cost and improving the Productivity. Protean enables field workers to communicate electronically, reducing paper consumptionfor work orders and completion forms

Platform can be used to automate business processes, define business rules, workflows.

• Server

Platform allows to create role based mobile application with workflows and many engineering tools.

• Mobility

Standard Protocol (OData, EDI) based integration approach with any existing backend systems like ERP, CRM,Accountsetc.

• Integrator

CONFIDENTIAL – INNOTION TECHNOLOGIES

Field Service Management Sales Force AutomationBusiness Process Automation

Survey Control & Data Acquisition

Business Segments

FSM most commonly refers to companies who need to manage installs,

service or repairs of systems or equipment.

locating Field Teams, Managing day to day activity, schedule and

dispatch work, and ideally integrate with

inventory, billing, accounting and other back-office systems.

System that automatically records all the stages in a

sales process.

Enabling Sales Teams with real time

information in the Fieldcontact management

sales lead tracking system,

sales forecastingorder managementproduct knowledge.

Business process automation, or BPA, is the strategy a business

uses to automate processes in order to

contain costs. It consists of integrating applications,

restructuring labor resources and using software

applications throughout the organization.

Many Industry dealing in Data Collection are

looking for digital ways of collecting the data and Centralization of Information. Solutions

like Tab banking, Digital Audits, Inspections,

Surveys, Customer Forms etc. can be catered to

through Protean


Protean Platform - Server Features

Workflow Engine Form DesignerAccess/Login Rule

Designer.Menu Management-

Role basedData Views

BI Rules Module Email rulesGoogle Map Layer-

With Geo RulesAnalytical/Maths

EngineData Import/Export

Module.

Reporting Engine Search Engine DashboardMobile Application

Management


Protean Platform – Mobility Features

Mobile Workflows- Role based

Checklist DesignerAccess/Login Rule

Designer.Menu Management-

Role based

Job Views –Attachments and Job

details

Jobs on Maps

Engineering Tools –

Height/Distance measurement, Compass

Navigation Online/Offline Mode Integrated Tools -Camera, Compass,

Maps ,Barcode Scanner

Drawing Utility- Layout drawings on field,

Signature capture, Audio/Video recorder.

Report Generation on field.

Alerts and Notification-Location based, Date

time based, Reminders.

Devices Integrated

Bluetooth Printer.

RF/UHF Readers


Protean BI Engine

Reporting

Mail Module

Dashboard

Scheduling

Threshold management

Analytics

EDI Integra

tor

Search Management

Menu Management

Access management

Protean Designer Engine

Work Flow VersioningWork Flow Management

PROTEAN APPLICATION PLATFORM

Communicatio

n Layer

Work Flow

Jobs

Access

Business Rules

Reports

Email

Alerts

Dynamic Application UI

PROTEAN MOBILITY

PROTEAN WEB BUSINESS APPLICATION

Work Flow Maps Users DASHBOARD

Business Layer

Reporting Rules

Dashboard Rules

Scheduling Rules

Threshold Rules

Access RulesDatabase

Database

EDI

Protean Architecture


Platform Differentiators

Code Free SystemRuntime App and Server

DevelopmentSearch Engine

Integrated- LuceneEasy Data Collection

form designer

Schedule Management for Jobs – Recurring,

Rules (Threshold based)

Multiple format Report Generation (word, PDF,

XLS) on Portal and Mobile

Workflows and Dashboards

Threshold, Alerts & Push Notification

Version management : Controlled/Forced

upgrades at Application/Checklist

level

Works in Offline and Online Mode with Encrypted offline

storage

Couch base database used which is optimized for mobility solutions.

Integrated backend connection. automation

of B-2-B integration

Protean has unique advantages over other solutions:

CONFIDENTIAL : INNOTION TECHNOLOGIES

•Every user will have a defined shift time and System will take care that Job Assignation happens only in the working hours.

Shift Based Allocation

•Every Job and User will have Skill Mapped and System can check the Job Requirement and map it with the relevant field Staff skills before assignation.

Skill Based Allocation

•Number of Jobs per user will be fixed as a threshold. System will not push more jobs to a particular field staff once threshold limit is reached

Threshold based

•System will check User availability calendar taking into account Lunch time, Working Hours and already assigned Jobs before assigning a Job

Availability Based

•Based on Geo Location of a field staff , System will automatically identify the relevant jobs within a defined radius and if field staff is available for that job duration, system will auto assign the Job

Location Based

•Critical cases will be tagged with special categorization

•System Will automatically accomodate critical patients into required labs

•Specialized workflows can ensure uniform experience for Corporate Patients

Urgency based

Auto Job Scheduling Engine – How it works?


Other Application Features


Integrated RFID/UHF/Barcode Reader, Biometric reader.

Navigation Support

Works in Offline-Online Mode Payment Collection and Receipt Printing.

Barcode/RFID/UHF

Scanner for Asset

Tracking

Navigation Support

to assist field force

Bluetooth Printer/

Card Reader

connectivity

•Print Receipts

•Payment collection

•Aadhar card

compatible

•Smart card reader

Store as much data

in offline mode and

Application will

push data whenever

there is

Internet/data

connectivity

Our Innovative Notions for Mobility

Telecom

RF, LOS, iWan, 3G/4G

Feasibility

EMF Testing

Tower Acceptance

Testing

GIS Audit/ Fiber Route

Mapping

Install and Repair

Automation

Automated Root Cause

Analysis

FMCG

Sales Force Automation

Warehouse Management

Distribution Management

Invoicing and Payment

Collection

Smart Store

Market Research/

Survey

Utilities

Install and Repair


Collection

Warehouse / Stores

Management

Workflow / Project

Management

Govt / PSU

Survey and Audit

Applications

Field Force Automation


Collection


Warehouse / Stores

Management

BFSI

Field Force Automation

Verification Process

Automation

Repayments Collection (Loan/CC)

Credit Card/Loan

Disbursement

Survey and Audit

Applications

Healthcare

Med Rep Management

Hospital Management

Ambulance Pooling

Connected Blood Banks

Report Automation

Inventory / Stock

Management

Logistics

Warehouse Management


Workflow / Project

Management

Fleet Operations



Our Valuable Clients

Informage Realty

Global Alliance with Tech Mahindra


Case Studies


Bu

sin

ess

Sce

nar

io

-Feasibility Surveys are managed by partners under managed services

contracts

-Manual Assignation of tasks and paper based collection of survey data was

causing time delays as well as human error in the collection of data

-Cost of equipment for survey and maintenance of the same was high

-Multiple devices were required to complete a survey. Failure of any of the devices on the field led to incomplete

surveys

Ou

r So

luti

on

-The entire feasibility survey process was automated through Android Devices

-Ticket allocation was automated through the Allocation engine with each job being assigned to appropriate engineer on the field as per defined business rules. End to end tracking of jobs was enabled.

-Network survey parameters, LOS Clearance, Real time GIS view on mobile and multiple validation protocols (Camera + Compass , Lat long capture on images etc) were provided through the application

Val

ue

De

liver

ed -Automated Job Allocation and mobilization of the solution led to a TAT reduction from 72-120 Hrs to 24-48hrs

-Automated data capture with validation provided accurate data for commercial decisions to be enabled and minimizing losses from the same

-Reduction of survey kit costs (procurement+maintainence) and single device replacement inventory proved beneficial for the vendors

-Android solution was easy to deploy though partners with minimal training requirements

Case Study: Feasibility Survey (RF,LOS,4G,iWAN)


Bu

sin

ess

Sce

nar

io

-Capture of data from the field was a tedious manual process prone to delays

and inaccuracies of captured data

-Conversion of data collected from multiple sources physically and generate

reports in the formats prescribed by Regulators was a time, resource and

money consuming task

-Requirement from customers was for a verifiable report as per a predefined

format

Ou

r So

luti

on

-Field data capture using iBTSSurvey, our own in-house developed android based application.

-Report generation

-Automated bulk printing of reports to be submitted to TERM cell

-Box Filing and Indexing

-Post submission data extraction from excel reports for submission to Indus portal for INDUS sites

Val

ue

De

liver

ed

-Hosted our own cloud based server for centralized EMF reports upload from field itself using android tablets with centralized view.

-Automated batch processing of excel reports to incorporate any master data changes from operators, saving lots of human effort and report changes.

-Automated the print setup changes, helping in printing all reports on a single click.

-Data validation Utilities built in for data received from operators e.g. Range checks, Data completion etc.

-Developed utilities for extracting EIRP values from reports for consolidated view for the compliance for particular circle

Case Study: EMF Testing Survey


Bu

sin

ess

Sce

nar

io

-The customer has a sales network of 1,60,000 Distributors, DSE and

Retailers which is growing

-There were multiple systems for sales and distribution management which

were providing only partial support to the business process

-Rolling out new schemes through the sales and Distribution channels was a

challenge

-Interlinking Sales activities , to promotions, collection, inventory etc

was a manual activity requiring manpower and time

Ou

r So

luti

on

-Connected all 1.6 Lakh users using a single mobile app backed by Protean covering all required modules. (Sales ,Stocks, Finance, Schemes, Collection, Invoicing, Learning and Testing, Sales Monitoring)

.- Multiple back end systems were integrated with the Protean Server to provide Real time upload and download of data

-Customised workflows were designed to move each task to the next concerned team in an automated manner including rules and alerts for deviations

-Customised Reports and Dashboards were provided to management to get a real time view of sales and distribution activities

Val

ue

De

liver

ed -The entire Sales and Distribution network has been mobilized through the application and all activities across roles and functions are being carried out through the application

-The ability to view real time information from multiple systems has improved the efficiency of the entire network and leading to a far superior customer experience

-Automating the workflows for each ticket type has led to a higher order capture and delivery with TAT system

-The ability to view all parameters of the business across the system has provided management with a real time accurate view on the health of the business aiding decision making and forecasting

Case Study: Sales Distribution Management


Bu

sin

ess

Sce

nar

io -Customer is a Partner of a large pan India Cable Television Network

providing installation and repair services across territories

-Customer had an existing mobility solution but was dissatisfied with the

results from the same owing to limited functionality and poor user experience

-Job Allocation was a time consuming task without the ability to upload and

auto schedule jobs in bulk

-There was no facility to track the Inventory being utilized during field activities or generate any reports for

the data captured from the field

-Orders for new inventory requirements was not structured

leading to inefficiencies in cost and delivery

Ou

r So

luti

on

-The incorporated all existing functionalities of the old application and incorporated modules for the required functionalities

-The system was integrated real time to the CRM and ERP backend systems

-Inventory procurement and receipt was centralized using this application

-All inventory allocation and installation was monitored through barcode scanning and location tagging

-Customised reports and dashboards were created to provide management with a summarized view of the status on the field and Inventory

-Focus was to provide a quality user experience to the field team and real time view to management of all activites

Val

ue

De

liver

ed -The ability to schedule jobs in bulk using the system to auto allocate jobs as per defined rules to the field force saw a huge jump in productivity

-Inventory management module from a procurement angle saw a reduction in costs as well as drop in asset write offs

-Ability to track each item delivered to the customer along with barcode and installation date, time etc helped change the repair and replacement process of the company leading to higher customer satisfaction

-Ease of use of the application both for the field teams and the management led to quick adoption with minimal training requirements

-The customized real time reports and dashboards of field jobs has helped the customer monitor their SLA and TAT parameters closely leading to more business from their customer

Case Study: Install & Repair Field Force Management


Bu

sin

ess

Sce

nar

io

-Water samples were being collected from multiple sites and labelled before

being sent to labs for testing

-In event of any damage to identification label the sample report is

useless

-Generation of reports due to physical nature of sampling data and test results was a manual challenge

Ou

r So

luti

on

-Field agents were allotted tickets to visit areas as per schedules and tracked for closure

-Agents carried preprinted barcode labels which they attached to the test tubes in which sample was stored. Application also tagged location and allowed for other location data and pictures to be attached

-Once Lab testing results were populated against each location tag reports and dashboards in various prescribed formats could be extracted from the system.

Val

ue

De

liver

ed

-Automated job scheduling ensured that the field agents were able to systematically cover the entire assigned area and track their progress

-Barcode scanning and location tagging with detailed site information form allowed for complete data capture on the field

-Report generation engine provided reports which allows for interpretation of the field data in multiple actionable outputs

Case Study: Water Sampling Survey


Bu

sin

ess

Sce

nar

io

-The customer is a large Discom in the state of Rajasthan serving 12 districts

-Rural electrification projects put out by the Government have strict

timelines for implementation or else Discom’s lose the funds allotted for the

activity

-Work was being allotted to contractors/vendors for

implementation but was hard to track their progress on the ground

-Inability to track progress effectively was leading to delayed delivery, higher costs and slower recovery of capex for

the Discom

-Customer was allotting new projects to Vendors without being able to track

their pendency and performance of the Vendor in previous projects

Ou

r So

luti

on

-Using the Protean Mobility and Server platforms we created a Vendor Management application which would schedule and track jobs allotted to vendors in real time

-Vendors to the Discom were instructed to upload daily progress reports including photos of completed work (with lat/long capture for validation) from the field

-The system at the time of Job allocation would show the user the status of all allotted jobs (Pendency) as well as details of the Vendor performance on previous jobs to aid Vendor Selection

-One click reports were created to help the management monitor the status of projects as well as field activities in real time

Val

ue

De

liver

ed -All jobs allotted to Vendors are now monitored closely and progress reports can be validated easily

-New jobs are only being allocated to Vendors who are delivering their commitments in time

-Features like lat/long tagged photos to record the completion of installation activities saves manpower and cost of the discomm

-Ability to accurately forecast project completion has increased customer ability to expand their business with implementing government schemes and qualifying for subsidies and allocated budgets

-Ability to get One Click reports of the status of all field projects has simplified the task of the management with immediate impact across the business

Case Study: Workflow/Project Management


Bu

sin

ess

Sce

nar

io

-Details on ongoing construction projects were being tracked by physical

means by their field staff

-Coverage of all projects from where data was to be captured was proving to

be a scheduling challenge

-Keeping the post processing reports updated and relevant for users was a

time and resource consuming challenge due to the non digitized nature of the data being received

Ou

r So

luti

on

-Field agents were allotted tickets to visit areas as per schedules and tracked for closure

-Agents were able to go onsite to assigned projects and capture all details of the progress and other metrics which would assist the Client in calculating the ROI for each project

-All details captured onsite were processed through the Mathematical engine and required outputs were kept updated in real time.

Val

ue

De

liver

ed

-Automated job scheduling ensured that the field agents were able to systematically cover the entire assigned area and track their progress

-Digital capture of the field data enabled the ROI calculation to be updated real time.

-Report generation engine allows for interpretation of the field data in multiple report outputs

Informage Realty

Case Study: Real Estate Research Solution


Bu

sin

ess

Sce

nar

io

-Scheduling of devices for Testing across facilities in different geographies

was a challenge

-Lack of visibility of ongoing testing status as well as scheduled tests was

leading to TAT commitment issues

-Customer onboarding process was manual and time consuming

-Processes like Defect management and Equiry/Quotation/Order were running mutually exclusive of each

other

Ou

r So

luti

on

-Automated Device testing Lab management system for Tech Mahindra DT business

-Centralized device test management platform for DT labs in different geographies

-Customer onboarding with real time view of devices being tested and test completion status.

-Real time engine that calculates hardware loading based on test plans and test execution time helping in efficient planning

Sales/Presales/Business group aligned with the delivery group through web and app

Integrated Defect management & Enquiry/Quote/Order system

Val

ue

De

liver

ed

-The integration of the multiple geographies using the same testing equipment led to high utilization of the equipment as well as more accurate delivery commitments

-Automated Customer onboarding made it easier to include more prospective customers and customisetheir test requirements

-Show real time status of devices being tested to customers

Case Study: Device Test Management

Why us?

WHY PROTEAN?

Industry best-practices mapped

Developed by Industry SMEs

Highly agile and scalable

Customizable to maximum degree

Easiest to adapt

WHY INNOTION?

Partnership and long-term approach

Mutual relationship

Innovative solutions enforcing productivity.

In line with the times!


Management Team

Dheeraj Khatter Director, Innotion technologiesB.Tech. NIT, KurukshetraHas 13 Years of Industry Experience.Worked with HCL Technologies, AT&T , T-Mobile & NEC in USA, UK & Japan.Currently Heading Sales/Business Development.

Abhishek SrivastavaDirector, Innotion technologiesHas 14 Years of Industry Experience working with Product companies like Anite Telecoms, Microsoft. Abhishek is a Technical Specialist and Product Innovator. Currently Heading Product Development.

Himanshu KumarDirector, Innotion technologiesHas 16 Years of Industry Experience.Worked with Nokia, UK for 13 Years and was representing Nokia in 3GPP forum.Currently Heading Services & Operations.

Kshitiz SainiDirector, Innotion technologiesHas 13 Years of Industry Experience.Has worked with HCL & Anite Telecoms.Kshitiz is an expert in team handling and currently heading Delivery.

Sanjiv MitalIIT, Kanpur & IIM, CalcuttaCEO, NISG ( National Institute of Smart Government )Chairman, Innotion Technologies


C-56/39, Net Edge Tower ,Phase 2, Industrial Area, Sector 62, Noida, India

145-157 , St John Street ,EC1V 4PW ,London, UK

www.innotiontech.com

[email protected]

Dheeraj (Director) +91-9871777715 - Ritesh (Business Devpt) +91-9999012022

Contact Us


innotion technologies private limitedold.nasscom.in/sites/default/files/innotion tech-company...

Documents