innovation agency nwc - programme guide 2020...the innovation agency coaching academy supports...

Programme Guide 2020

CONTENTS

INTRODUCTION 4

OPEN COHORT PROGRAMMES 6

• Coaching for Culture 7

• Coaching for Spread and Adoption 8

• Coaching Foundations Programme 9

BESPOKE PROGRAMMES 10

• Bespoke foundation modules 11

• Additional learning experiences 11

ONLINE LEARNING 12

• Course offerings 12

COMPETENCY FRAMEWORK 14

• Competence framework table 15

The Innovation Agency Coaching Academy

3www.innovationagencynwc.nhs.uk

The Innovation Agency Coaching Academy supports individuals and teams to coach, innovate and improve.

We deliver a variety of learning experiences for individuals and teams aimed at building a healthy culture for spreading and adopting innovation. At a system level, the Coaching Academy programmes seek to shift mindsets, build capacity for transformation, and close implementation gaps. We design and evaluate our programmes around a single competency framework, allowing participants to self-assess their skills and behaviours and design a bespoke learning plan aligned with individual development goals.

For enquiries regarding all of our Coaching Academy programmes, contact us at [email protected] and visit the Coaching Academy page on our website.

“ We’ve implemented a lot of changes as a result of the Coaching Academy; the main thing is, those changes haven’t just been from the top down. It’s been about empowering staff, and staff realising that change has to come from all of us. I’ve gained skills to help staff feel more empowered and get on board, and see it as their responsibility to improve things too.”

Sharon Mcloughlin, Ward Manager, The Walton Centre NHS Foundation Trust

INTRODUCTION


4 5www.innovationagencynwc.nhs.uk www.innovationagencynwc.nhs.uk

OPEN COHORT PROGRAMMES

These programmes are free of charge to our partner organisations

and open to teams and individuals throughout the year, meeting in

person and online over the course of 6-12 months.

Coaching for Culture

Participating leaders will develop skills to successfully coach and facilitate improvement teams who attend with a shared action research focus to diagnose challenges, identify transformation needs, and implement changes that enhance safety culture within their organisations. Improvement teams of 6-8 members are welcome to apply to this programme.

At the end of the programme participants will be able to:

• Describe programme goals and participant roles

• Engage with online platforms that support learning, quality improvement and provide evaluative tools

• Create a plan to engage staff and administer a comprehensive culture diagnostic tool

• Describe the domains in the framework for safe and reliable care

• Understand the relationship between psychological safety and patient safety

• Review and analyse the diagnostic tool results in order to plan for briefing.

• Apply quality improvement tools and techniques to scope and measure improvement projects

• Develop a learning community for improved safety culture

• Explain theory and process(es) for culture development

• Reflect on programme learning and define goals for ongoing safety culture support

• Formulate a plan for supporting safety culture

The Innovation Agency Coaching Academy The Innovation Agency Coaching Academy

Coaching for Spread and Adoption

This practical coached programme supports leaders to gain confidence and skills in spread and adoption of innovations and innovative practices. Individuals with work based spread and adoption innovation projects are invited to apply for this programme where they will attend three face to face workshops with group coaching in between.

At the end of the programme participants will be able to:

• Summarise programme goals and compare practical tools for spread and adoption

• Review innovation culture, organisational pathways, and explore the landscape for individual innovations

• Identify personal development goals and specific objectives for spread and adoption

• Explore and appraise characteristics of innovation leadership within the context of spread and adoption

• Experiment with tools and approaches that support adoption and spread of innovation

• Reflect on permission, fear, failure, and trust in the context of your spread and adoption journey

• Identify your successes and opportunities for growth in spreading your innovation

• Craft a narrative to share the story of your innovation, and make a plan to distribute it to specific audiences

• Collaborate with cohort members and create a plan for future efforts to spread adoption of your innovation

Coaching Foundations Programme

Upon completion of this coaching foundations programme, individuals will be equipped to coach colleagues and system partners to build and maintain healthy innovation cultures.

Participants commit to five days of face to face workshops plus 36 additional coaching hours.

• Days 1-3 consecutive: coach skills training

• Day 4 mid-programme: coach practice

• Day 5 end-of-programme: coach practice

Duration of coaching seminar may vary from 8-12 months, dependent on cohort needs

Upon successful completion of this programme, participants will earn accreditation by the EMCC (European Mentoring and Coaching Council)

For all open cohort programmes: additional information and details regarding recruitment timelines, areas of focus, and sponsorship can be found on our website, as available.



Bespoke foundation modules

The following topics represent units of learning that make up our course programmes. They can be used to create ‘learning playlists’ for bespoke coached programmes, and/or stand alone as day-long or morning/afternoon sessions.

BESPOKE PROGRAMMESContact us about short and long

term options for addressing

specific innovation and

improvement culture needs

within your organisation. We will

tailor your coaching programme

to specific audiences, timelines,

and themes, grounded in research

and best practice for health and

care innovation. We are also

happy to facilitate emerging

communities of practice to gain

momentum, address challenges,

and implement change.

• Introduction to Cognitive Coaching

• Developing an Innovator’s Mindset

• Coaching for Reflective Practice

• Systems Thinking and Agility

• Goal Setting, Monitoring, and Evaluation

• Evidence-based Strategy and Practice

• Communication and Relationship Management

• Digital Integration• Strategies for Spread

and Adoption • Habits of an Improver• Quality Improvement

in Systems• Introduction to

Restorative Practices• Leading for a Culture

of Innovation• Optimising

Collaboration and Innovative Teamwork

• Psychological Safety and High Performing Teams

• Understanding Safety Culture

• Storytelling for Innovators

• Innovations in Digital Health

• Evaluating Innovations

• Financial Fundamentals for Innovators

• Navigating the Innovation Pathway

Additional learning experiences

We are happy to host and facilitate stakeholder-driven workshops with communities interested in innovative solutions to health and care challenges:

• Hackathons gather people from different backgrounds to form teams, collaborate within a limited time frame, and focus on a specific problem or idea in healthcare to come up with innovative ideas and solutions. By bringing together diverse thinking with the common goal of solving a challenge, problems can be diagnosed from multiple perspectives.

• Design Thinking Workshops allow teams with a single, shared goal to address specific improvement and development needs as defined and driven by stakeholders. The process begins with empathy building and results in a methodically designed prototype, ready for testing and evaluation.


11www.innovationagencynwc.nhs.uk

“ This work has helped me to connect with other like minded individuals and has made spreading the word of digital innovation much easier.”Lisa Drake, Practice Manager and Digital Lead for Seascale Health Centre

ONLINE LEARNINGLearn and grow at your convenience with our online development opportunities. Several times a year, we offer flexible courses with online coaches, so you can pursue action learning based on authentic innovation challenges. These coached courses launch in April, July, October, and January. We encourage participants to join in collaboration with colleagues, as the discussions and challenges are meant to support your relevant work. You’ll work through the content at your own pace over three months, with weekly check-ins from your coach and community of learners. All of our coursework and assessments are aligned to the Coaching Academy competency framework and are CPD accredited.

Sign-up for the Innovation Agency newsletter and check out the Coaching Academy webpage for specific course and registration details.

Course offerings

The Innovator’s Mindset -- This foundation course is for curious individuals seeking to develop a mindset for innovative thinking and behaviours. We recommend this course for everyone.

Evaluating Your Innovation -- This course is intended to develop your understanding of the methodologies of evaluation to demonstrate the value of your innovation in a health and care setting. If you have an idea or innovation you would like to evaluate for spread and adoption, this course is for you.

Strategies for Spread and Adoption -- This course will build skills and confidence for spreading innovation and stimulating uptake at scale. This course is great for individuals and teams who are ready to share and promote their innovations widely.

Quality Improvement in Systems -- Participants in this course will apply models and tools to make effective change in the context of relevant work. This course is suited to individuals and teams who want to understand and apply improvement methods within complex systems for transformation.



COMPETENCY FRAMEWORK Participants in all our

programmes will use a

competency framework to

assess their attributes, skills,

and behaviours as innovators.

Core innovator dispositions

are coupled with course-

specific competencies to

create a reflective portfolio of

evidence that demonstrates

scaled growth throughout the

learning journey.

This framework allows

innovation coaches to discuss

and support participant

learning goals that are

meaningful and relevant to

the individual.

Emerging Developing Performing Transforming

Developing an Innovation Mindset

• Open to new ways of thinking about spread and adoption of innovative products and practices.

• Eager to grow and curious about understanding needs within system/organisation and how innovation can meet challenges.

• Interested in exploring innovation pathways through the organisational / system landscape.

• Understands the context of innovation within wider organisational and system needs.

• Acknowledges risk and failure as inherent in innovation pathway.

• Asks questions to drive practice.

• Considers proportionate risk and takes steps to optimise conditions for innovation activity within own field.

• Feedback from experimenting and learning from failure inform new ways of thinking about innovation.

• Demonstrates courageous and collaborative action, driven by a clear need.

• Displays system thinking, and understands drivers and constraints for implementing innovation at pace and scale.

• Leads a community at scale to develop individual and systemic capacity for transformative change through understanding challenges and identifying evidence based innovation for spread and adoption.

• Confidently models and champions divergent thinking, dynamic strategy, and moving to action.

Systems Thinking and Agility

Understands interdependency of wider systems. Communicates priorities and engages with interrelated systems to plan for transformation.

Understands the need to engage and empower wider system stakeholders. Identifies critical friends and system levers to support and inform practice.

Engages key influencers across system to align work with local priorities. Navigates transformation pathways with flexibility and responsiveness.

Maps transformation journey through relational connections and evidenced impact, articulating and leading system transformation via digital tools and collaborative relationships

Goal Setting, Monitoring, and Evaluation

Defines a goal that connects to health outcomes, and identifies potential impact on individuals and system.

Articulates explicit, time-bound, and achievable innovation goals. Establishes evidence base to measure value, citing external sources and research where appropriate.

Monitors and adjusts transformation efforts via reflective practice, collecting and responding to data with explorastory assessment insights and questions.

Articulates experiential journey, goals, and assessment so that others can apply learnings to new models, and applies evaluation for system transformation.

Evidence-based Strategy and Practice

Familiar with skills needed to support transformation. Understands need to promote value with evidence, and asks questions about what evidence best demonstrates viability.

Seeks opportunities to uncover and establish research and evidence base to define value, identify stakeholder and system needs, and strategize for transformation.

Determines transformation value and viability using evidence to develop and articulate strategy. Explores creative methods for evaluating outcomes and analysing data. Curates methods relative to organisation/system need.

Fosters others’ development in understanding and applying research and evidence-based practices to drive transformation, and identifies gaps in existing research to inform future strategy.

Communication and Relationship Management

Understands need for transformation, and feels ready to communicate thoughtfully and develop successful, collaborative relationships.

Articulates evidence-based needs and value for change in messages that spark interest and build critical relationships intended to promote decisive action.

Differentiates and effectively delivers focused messaging to engender adoption, advance systemic change, and, to drive transformation.

Influences other innovative leaders and builds their capacity to communicate and advocate effectively with stakeholders, navigating communication within diverse power structures.

Digital Integration

Utilises technology to manage professional responsibilities, expand capacity, and engage in synchronous and asynchronous collaboration to transfer knowledge.

Applies appropriate digital tools to communicate and build learning networks with stakeholders to improve. Engages in synchronous and asynchronous collaboration to build and apply knowledge.

Optimises technology to collect data for continuous improvement. Facilitates synchronous and asynchronous collaborative data to evaluate activities and alignment with system priorities.

Leads transformation to create new forms of, and uses for, digital technology as a tool for communication and change. Inventively connects technology in order to improve outcomes.


14 www.innovationagencynwc.nhs.uk

T: 01772 520263 E: [email protected]

www.innovationagencynwc.nhs.uk

innovation agency nwc - programme guide 2020...the innovation agency coaching academy supports...

Documents