innovation at work deutsche telekom anton h. schaaf cto deutsche telekom ag

Innovation at workDeutsche Telekom

Anton H. SchaafCTO Deutsche Telekom AG

051025 Telesoft Final.pps 2

Agenda.

Introduction

Innovation Strategy of Deutsche Telekom

Innovation Project Examples

Infrastructure Projects


Deutsche Telekom in figures

Annual revenue € 57.9 bn

Represented in 50 countries

170,000 employees in Germany

74,000 employees abroad

57 m fixed-network lines

77 m mobile subscribers

6 m broadband lines

13.5 m online customers

1.5 m km copper cable

197,000 km fiber-optic cable

DT

BT

FT

TI TEF

Verizon

BellSouth

NTT

SBC NTT DoCoMo

0

10

20

30

40

50

60

70

80

0 20 40 60 80 100Market capitalization

September 2005

Revenue2004

EUR billion


Technology

&

Platforms

Innovation T-VentureT-Labs T-Gallery

Deutsche Telekom Group CTO

Group CTO


Agenda.

Introduction





Focus fields of innovation.Our five focus fields have proved to be a stable framework.

Integrated Communication

NetworkInfrastructure Development

Focus fields (5i) ICT spectrum

Technology trends

User “Simplify your life”

Delivery “Always best connected”

Usage - Identification- Trustworthy regions- Network-based security tools

“Trusted IP networks”

“High quality at reasonable cost”

Intuitive Usability

Intelligent Access

InherentSecurity

Service “Everything talks”

Innovation guidelines

- Automated personalization- Multimodal interface- Sensor technology

- Core network- Access network- IT infrastructure

- Addressability of items- Home networks- Meta languages & protocols

- AAA- Service handover- Device adaptation


Intu

itiv

e

Usa

bili

ty

Inhere

nt

Secu

rity

Infr

ast

ruct

ure

D

evelo

pm

ent

Inte

lligent

Acc

ess

Inte

gra

ted

Com

munic

ati

on

T-Labs Collaboration among industry and academia.

Universal Access, Applications & ServicesSecurity in Telecommunications

Usability

Service Centric Networking

StrategicResearchLaboratory(appointmentsat TU Berlin)

4 professorships50 researchers

Innovation Development Laboratory

(Deutsche Telekom employees )development engineers


Future applications.We are working towards 21 applications in six key areas.

MessagingCommunicatio

n

Messaging/ Unified

Messaging

Business SupportMobile working

environment / portable

workplace

voice communicatio

n

Infotainment

Entertainment- Music and TV

Content/Information

Portal

videocommunicatio

n

Communication-Assistant

Community Services- incl. solutions for families

E-Commerce

Marketplace

ePayment and Digital Identity

Personal Communication- Anywhere

Assistent

Concierge/Help Service

Context-related-

Information

Home Care & Surveillance

On site support

Connectivity

Business Process

Outsourcing

Hosting-Solutions

Ego publishing (Blogs, Web

Sites)

Voice Portal

Customer Self Care


Agenda.

Introduction





9.2 billion train rides in Germany p.a.

Laptop users in Germany spend more than 12.6 billion hours on trains, but just under two billion hours at airports

German market for train-based wireless Internet services six times bigger than that for airport hotspots

Challenge.High-speed internet access to (business) travellers in trains.Market

Implementation challenges and technological restrictions

- Signal disturbance through the contact wire

- ICE’s max. speed of 173 mph- Up to 600 connected users- 832 tunnels- 34.718 km of overall rail track

Availability and inter-working of UMTS/ GPRS/WLAN/Flash-OFDM

Technology

German rail tracktunnel


Our Solution.Technological solution achieved and transferred to partners.

Intelligent hot-spot environment for choosing the best external connection towards the Internet

Onboard gateway as Web-server for local services and data hoarding/ caching server for external data

High bandwidth “data showers” in train stations

Our Solution

Transferred Results Field trial with SWB (Public

Transport Bonn) Rail-net: Cooperation of T-Mobile

and DB to bring Internet access to ICEs

Internet i Tog: T-Systems in Denmark

Technical Illustration

WLAN on train

Train Agent

Internet

Home Agent

Flash-

OFDM

WLANUMTS

/ GPRS

TV & Radio

DVB-T/

DAB


Over 450 million Java enabled phones in circulation in 2005 and approximately 8 million portable navigation devices (PND) sold in 2005, 100 million estimated for 2011

But: low market penetration of GPS enabled phones

PND software does not include dynamic Point of Interest (POI) content, e.g. buddy locations, train schedules, movie and event programs, etc.

M-Marketing and Commerce are not supported

Customers avoid LBS because of privacy concerns

Challenge.Bringing dynamic POI content to the mobile user.

Market

Multiple distributed sources of location information (GPS, GSM, other), maps, aerial photos, location and content on POI are available but not interconnected

Display of integrated location based content on mobile phones with their limited capabilities

Technology


Our Solution

Permission and Privacy Gateway integrating multiple sources of location information (GPS, A-GPS, GSM, WLAN) and allowing users to manage their visibility to the service for privacy protection

Location Based Portal mashing distributed sources of static and dynamic POI content

Java-based Local Guide phone client

Enabling M-Marketing (e.g. couponing) and M-Commerce (e.g. reservations and WAP-transactions)

Open Application Programming Interfaces (API)

Our Solution.Open platform with a variety of location sources and strong privacy protection.

Technical Illustration

Local Guide Server

Local Guide Server

Map ServersMap Servers POI Servers POI Servers LBS/3rd Party Servers

LBS/3rd Party Servers

Permission and Privacy

Gateway

Permission and Privacy

Gateway

GPSGPS

GSMGSM

WLAN

WLAN


More than 500,000 daily calls to DT call centers

strong economic incentive to automate Cost reduction (vs. human operator): 84% Average automation rate today: 30%

Challenge.IVR is economical for the operator, but unpleasant for the caller.

Market

Further automation difficult, because callers find IVR systems unpleasant

High unsolved termination rate Key challenge: Understand

additional features of non-verbal communication to bridge information gap between human and systems

Technology

05

101520253035404550

situation today realistic target automation

call termination agent handover automation

Potential for call handling

automation


Our Solution.Integration of advanced voice analysis with operational call centres.

Enhance operational dialogue systems with

understanding of meta information Emotional-aware voice dialogue

adaptation Recognition of gender & age,

authentification of identity Semantic analysis of domain-

specific inputs (spoken or typed) Provisioning of user feedback via

animated agents

Our Solution

Transferred Results Field trials in operational call

centres (work in progress)

Automation of additional businessprocesses in progress (e.g. authentification for password reset)

Technical IllustrationCurrent State:

CCA:


The Internet has the potential to destroy more economic value through security flaws than it has ever created

The Internet is perceived as basically insecure due to high fragmentation of its architecture

Challenge. Visionary technologies for security right out of the internet.Market

Fundamental design flaw of the Internet: the enemy now is within the Internet, not outside as originally assumed

Today customers only protect themselves through installation of security software packages on each individual device they use to go “online”. We have to get rid of this.

We have to cope with zero-day-attacks and constantly learn new patterns

We have to deal with highly distributed systems and patterns

Technology

Mi2g: SIPS Report "SIPS Monthly Report”, Executive Summary, January 2005

Economic Damages caused through Security weaknessesEconomic Damage

Estimates in Million Us Dollars

Year Lower Upper

2004

$ 456,134.

5

$ 557,497.7

2003

$ 215,694.

1

$ 263,626.1

2002

$ 106,837.

9

$ 130,579.6

2001

$ 33,092.8 $ 40,446.2

2000

$ 23,518.0 $ 28,744.2

1999

$ 18,766.9 $ 22,937.3

1998 $ 3,833.8 $ 4,685.8

1997 $ 1,655.9 $ 2,03.9

1996 $ 800.4 $ 978.3

1995 $ 0.2 $ 0.3

$ 891,832.

5

$ 1,090,017.

5


Our Solution.Combining the best knowledge from network engineering and AI.

Ongoing analysis of network flows and intelligent choice of best action points

Controlling and cleaning data flows on multiple protocol levels to guarantee security promises to our customers

Combining modern techniques from AI and distributed machine learning with network engineering approaches

Our Solution

Objectives for deployment Configurable level of security

available on request (QSec) Offering a secure connection

to the Internet independent from the device.

Rapid reaction to new eThreats.

NetShield

demo


Agenda.

Introduction





New infrastructural developments in DTAGIn addition to the area-wide deployment of ADSL/ADSL2+, DTAG starts to roll out VDSL with FTTC in selected German cities.

VDSL roll-out in Germany

Starting in 2006 with the first cities developing a potential of 2.9 million households

By end of 2007 covering the 50 biggest cities in Germany

20 Mbps for the majority of the households allow for mass market triple play offering with parallel usage of TV, Internet and telephony over DSL even with HDTV

schematic illustration

main distribution framestreet cabinethouseholdfiber


New infrastructural developments in DTAG.Mobile broadband technologies will be combined to offer the best quality available for mobile data communication to the customer. Increased 3G coverage by doubling the number of sites

until 2008 HSDPA-start at CeBIT 2006 providing up to 1.8 Mbps

downlink to the user Beside the speed improvement HSDPA reduces latency

by 50% (crucial for browsing and gaming)

UMTS/HSDPA

UMTS (TDD)

Fasted commercial UMTS network based on Time Division Duplex (TDD) will be deployed in the Czech Republic (a country with currently less than 3% broadband penetration)

Roll-out will cover 85 cities by first half of 2006 with up to 4.5 Mbps

WLAN/WiMAX

Access to approximately 20,000 WLAN HotSpots worldwide by end of 2005

Wireless-DSL-Pilot based on the WiMAX standard to provide fixed/nomadic internet access

FLASH-OFDM

First commercial mobile broadband service using FLASH-OFDM network technology with one 1 Mbps average in the downlink launched in Slovakia

As of today, the service is available in selected areas of Bratislava, and in 19 other cities around Slovakia


New infrastructural developments in DTAGDT’s integrated NGN architecture consists of interoperable NGN control domains and partly shared infrastructure.

NGN deployment

Launch of fixed NGN overlay network in Germany has already been started

Pilot installation of integrated NGN architecture planned for first half of 2006

Integrated NGN architecture supports market specific

requirements of each business unit in its traditional market

supports the uptake of fixed-mobile-convergent services in business and consumer market

optimizes overall efficiency by common use of infrastructure like Transport and Aggregation

NGN architecture

common IP Transport

SDHDSLAM

PSTN

Radio

PLMN

Other

common Aggregation (ATM, SDH, Ethernet)

…SDP …SDP …SDP …SDP

IMSIMS

Application Plane

Control Plane

Managem

ent

Pla

ne


New infrastructural developments in DTAG.With NGN a new Service and System Management will be deployed to ensure a customer centric, quality controlled, seamless production.

Management Plane (NGSSM)

FulfilmentAssuranceMediation

Common Data Management

Common Integration & Process Automation

Management Plane (classical OSS)

FulfilmentAssuranceMediation

Evolution towards a Next Generation Service and System Management (NGSSM)

High complexity with multiple systems and a low level of automation and flexibility

Sophisticated level of functionality and process automation

High level of integration and common shared data

Extended reach to manage Customer Equipment and SDP


SummaryInnovation in many ways

Innovation in Preparation Innovation at Work

Basic Research for clearly defined subjectsSecurityUsabilityService centric networkingUniversal Access, App’s & Services

Product & Service OrientedCommunication & MessagingAssistant & InfotainmentE-Commerce & Business support

PilotsWiMAX

Broadband everywhereFTTC with VDSLUMTS with HSDPAUMTS TDDFlash OFDMWLAN

NGNCommon AggregationCommon IPOverlay


Open Innovation.Join the Ecosystem.

We believe in open innovation

We are assembling a cluster of R&D partners in Berlin

Besides Deutsche Telekom, DaimlerChrysler, Siemens and others are already here

We work with them within the framework of EICT (European Center for Information and Communication Technologies)

You are invited to visit us.Maybe we can innovate together?

Thank you!

innovation at work deutsche telekom anton h. schaaf cto deutsche telekom ag

Documents

focus fields of innovation

work deutsche telekom

highspeed internet access

applications services

wireless internet services

train stations

train schedules

train rides