innovation sica
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Innovation ws 2010TRANSCRIPT
Open-Knowledge - Milan – London – Shanghai – Sydney
LEVERAGING SOCIAL CAPITAL FOR INNOVATION
Rosario SicaOpen-Knowledge
POWER TO THE PEOPLE
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
Io e il valore del NOI
(Io)noi
Open-Knowledge - Milan – London – Shanghai – Sydney
TIME December 1982
“Person of the year” per il settimanale TIME
TIME December 2006
Open-Knowledge - Milan – London – Shanghai – Sydney
2006 2009
Dal Web 2.0 ai Social Media
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney Se Facebook fosse uno stato sarebbe il terzo stato più grande del pianeta
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney 9
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
Organizzazione formale e networking
Apertura, flessibilità, soliditàproblem solving, spontaneità,
passione, velocità…
Obiettivi, strategie, pianificazioneefficienza, procedure, processi, standard…
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
The power of social networks
Sociology: J.L. Moreno (sociogramme, sociometrics) and the school of Gestalt (1934)
Social Anthropology: Elton Mayo (the weight of inter-personal relations in the workplace: General Electric)
Marc Granovetter and the theory of the weak bonds (Harvard University) as well as the point of no return (“tipping point”)
Theory of the network: Rob Cross, Stephen Borgatti
Web 2.0: explosion of social networking and peer-to-peer information exchange
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
INCREMENTAL OR RADICAL
INNOVATION?
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
Lots of books about innovation…
…but little innovation to be seen
Open-Knowledge - Milan – London – Shanghai – Sydney
INNOVATING USING SOCIAL CAPITAL IS REALLY ABOUT
Creating the right audiences,
motivations and context
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
So what does this mean for you?
Open-Knowledge - Milan – London – Shanghai – Sydney 21
Open-Knowledge - Milan – London – Shanghai – Sydney
Innovation:
Great Ideas…IMPLEMENTED
Open-Knowledge - Milan – London – Shanghai – Sydney
EXPLORERS
Open-Knowledge - Milan – London – Shanghai – Sydney
EXPLOITERS
Open-Knowledge - Milan – London – Shanghai – Sydney
The Engagement gap
EXPLORERS EXPLOITERS
ENGAGERS
Open-Knowledge - Milan – London – Shanghai – Sydney
INNOVATION PROCESS IN TERMS OF NETWORKS
Open-Knowledge - Milan – London – Shanghai – Sydney
The Formal…
CONCEPTSEXPERIMENTS
BUSINESS VENTURESIDEAS PLATFORMS NEW BUSINESS
Open-Knowledge - Milan – London – Shanghai – Sydney
…& the Informal – reality!
Open-Knowledge - Milan – London – Shanghai – Sydney
‘Socialising the three ‘E’s’ of Innovation
Open-Knowledge - Milan – London – Shanghai – Sydney
Open-Knowledge - Milan – London – Shanghai – Sydney
Due iniziative di innovazione nella Pubblica Amministrazione UK
The Innovation PoolScottish Water
Scottish Water è la società pubblica, controllata dal governo Scozzese, che gestisce le infrastrutture di distribuzione di acqua e di raccolta delle acque reflue in tutto il paese. Conta oggi 3.700 dipendenti.
Gentoo Re-ImagineGentoo Group
Gentoo Group è un gruppo che opera nel nord dell’Inghilterra e comprende una cooperativa edilizia con oltre 30.000 edifici, un’impresa di costruzioni anche edilizie e un ramo dedicato allo sviluppo immobiliare. Conta oggi oltre 1.700 dipendenti.
Open-Knowledge - Milan – London – Shanghai – Sydney
Una piattaforma di Idea Management: Spigit
I processi che portano alla condivisione, discussione e – perché no – concretizzazione di idee innovative in azienda passano sempre più frequentemente da piattaforme web-based ad uso e consumo di dipendenti, collaboratori esterni e attori che gravitano attorno all’azienda.
È un processo che tende ad avvicinare dipendenti e collaboratori alle scelte del management, creare un clima partecipativo su tematiche di importanza strategica e può valorizzare le potenzialità inespresse in azienda premiando la cosiddetta “collective intelligence”.
Open-Knowledge - Milan – London – Shanghai – Sydney
Explore Phase: a) strength of weak ties
Director of Operations
Technical Co ordinator
Head of Maint.& Minor Works
Finance Manager
Finance Manager
Electrical Designer
Technical Manager
Senior Project Controller
Finance Manager
Open-Knowledge - Milan – London – Shanghai – Sydney
Explore Phase: b) strong ties - community
Assistant Project Controller
Senior Auditor
Senior Quantity Surveyor
Head of People Development
Snr. Policy & Research Officer
Director of OperationsAsst. Chief Executive
Head of Service (Operations)
Head of Communications
Technical ManagerDirector of Customer Services
Customer Services Assistant
Senior Project Controller
Property Info Officer
Asst. Chief Executive
Policy & Research Officer
Open-Knowledge - Milan – London – Shanghai – Sydney
Engage Phase:
Senior Quantity Surveyor
Head of People Development
Systems Support Manager
Snr. Policy & Research Officer
Sustainability Project Off
Operations Manager
ICT Service Delivery Manager
Project Manager
Supported Housing Manager
Head of Business Assurance
Director of Operations
Public Relations Manager
Project Mgr (Special Projects)
Head of Service (Operations)
Development Manager
Green Operations Manager
Knowledge Manager
Sen. Systems Support Engineer
Head of Communications
Technical ManagerDirector of Customer Services
Head of Business Improvement
Senior Project Controller
Contact Centre ManagerDirector of Gentoo Green
Policy & Research Officer
Where are the Explorer/Management Relationships?
Executive cluster has “thin” connection to Contact centre and Operations
Open-Knowledge - Milan – London – Shanghai – Sydney
Exploitation Phase: ‘Programmable’ exploitation
Senior Management Management
Exploitation is largely top-down
Open-Knowledge - Milan – London – Shanghai – Sydney
Exploitation phase: Exploitation complex
Head of People Development
Snr. Policy & Research Officer
Sustainability Project Off
Neighbourhood Support Officer
Arborcultural Team Leader
Sustainability Project Off
Finance Manager
Building Surveyor
Electrical DesignerHead of Communications
Head of Business Improvement
Contact Centre Manager
Asst. Chief Executive
Exploit by Department
Open-Knowledge - Milan – London – Shanghai – Sydney
The 3 E’s in practice
Exploitation:Programmable
Director of Operations
Technical Co ordinator
Head of Maint.& Minor Works
Finance Manager
Finance Manager
Electrical Designer
Technical Manager
Senior Project Controller
Finance Manager
Assistant Project Controller
Senior Auditor
Senior Quantity Surveyor
Head of People Development
Snr. Policy & Research Officer
Director of OperationsAsst. Chief Executive
Head of Service (Operations)
Head of Communications
Technical ManagerDirector of Customer Services
Customer Services Assistant
Senior Project Controller
Property Info Officer
Asst. Chief Executive
Policy & Research Officer
Senior Quantity Surveyor
Head of People Development
Systems Support Manager
Snr. Policy & Research Officer
Sustainability Project Off
Operations Manager
ICT Service Delivery Manager
Project Manager
Supported Housing Manager
Head of Business Assurance
Director of Operations
Public Relations Manager
Project Mgr (Special Projects)
Head of Service (Operations)
Development Manager
Green Operations Manager
Knowledge Manager
Sen. Systems Support Engineer
Head of Communications
Technical ManagerDirector of Customer Services
Head of Business Improvement
Senior Project Controller
Contact Centre ManagerDirector of Gentoo Green
Policy & Research Officer
Head of People Development
Snr. Policy & Research Officer
Sustainability Project Off
Neighbourhood Support Officer
Arborcultural Team Leader
Sustainability Project Off
Finance Manager
Building Surveyor
Electrical DesignerHead of Communications
Head of Business Improvement
Contact Centre Manager
Asst. Chief Executive
Explore: Strength of Weak Ties Model
Explore: Communities Model
Engage (with Executive)
Exploitation:Complex
Open-Knowledge - Milan – London – Shanghai – Sydney
Social capital is the key innovation differentiator…
the rest is business as usual…
Open-Knowledge - Milan – London – Shanghai – Sydney
Keep in touch!
[email protected]@rsica
MILANO LONDON SYDNEY SHANGHAI